Total 74 job vacancies by NHS Jobs

See job description and person specification attached The post-holder will provide a comprehensive administration service to Pathologists and their teams within the Histopathology Department. The administrator will be expected to work with the minimum of supervision, exercising independent judgement and using personal initiative based upon acquired knowledge in problematic situations in the absence of the Consultant. The department administrator will be required to manage and prioritise their own workload without direct supervision and use their own initiative, but under the general supervision of the Administrative Team Leader.

Provide comprehensive administrative support to Clinical teams. Use information systems with specific responsibility to ensure a high standard of information recording is maintained. Produce standardised computer generated reports and/or statistical information as requested by line manager. Type all correspondence relating to the team. Undertake general office duties, including ordering supplies and managing stock levels. Answer the telephone, clear answer-phone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only. Transfer relevant information to all health and social care providers as requested by line manager. Input accurate and timely information required for audit purposes. Provide reception support as and when required, including receiving clients to the service and assisting with enquiries. Take responsibility for keeping the Office/Reception/Waiting area, clean and tidy. Be responsible for the opening and closing of buildings, if required. Co-operate with risk assessments and ensure that risks are identified and reported as they arise in the workplace. Requirement to work from other bases within the organisation and to undertake any other duties that may be required appropriate to the post holders grade, experience and competence. The post holder shall as necessary provide cover for and undertake duties of absent colleagues. Assist with the training of new clerks within the service. * The post holder shall as necessary provide cover for and undertake duties of absent colleagues. * The post holder shall follow all the policies and procedures of the organisation.

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

Communicate with clinicians, patients, carers, nurses, managers, and administrative staff. Good interpersonal communication and telephone skills and the ability to deal with staff at all levels. Must be confidential. To ensure patients are provided with simple information as necessary regarding waiting times, appointments, and admissions to hospital. To deal with patient queries and telephone calls in a helpful and courteous manner To work with internal bodies such as consultants, senior managers, and nursing staff etc to ensure that the best possible care is provided to all patients. Communicate with and update the Operational Teams on a regular basis of the current position with waiting lists and any potential difficulties with achieving/sustaining targets. Record outcome of patient choice of appointment, cancellations onto the relevant systems e.g. PAS. To provide necessary information to Team Lead, Patient Access and Administration Manager as requested in relation to waiting lists and capacity. To undertake regular validation of waiting lists to ensure only patients who require an operation are actively waiting. Monitor data quality on PAS and report any concerns to the Operational Teams To assist the Operational Teams with the preparation of statistics for the performance meetings. Working to tight deadlines, able to determine priorities. To make sure that all the relevant patient documents are available and complete as required. To ensure all indexing within EDMS is accurate. Deal with enquiries from patients and their carers. To work flexibly according to the needs of the service including covering colleagues during periods of leave.

To promote effective liaison with other services, e.g. wards, community hubs and externally e.g. GP practices, other hospitals, police with regard to clinical correspondence. Ability to exchange sensitive or contentious information with diplomacy and in a confidential manner. Responsible for providing accurate, up to date, non clinical advice relating to queries into the unit. Liaise with clinical and non clinical staff to resolve any issues that may arise, to the mutual benefit off all concerned. Attend and contribute to departmental/team meetings. To exercise judgement and apply own skills and knowledge ensuring all transcriptions produced are of an excellent standard. Transcribing of clinical correspondence when required and within locally agreed timescales. Work flexibly to ensure the needs of the service are met at all times. Exercise judgement and initiative in order to manage the workload effectively and efficiently, taking appropriate action to resolve any issues, liaising with appropriate personnel and seeking guidance from the Line Manager when required. Ensure that all clinical correspondence is transcribed within the required timescales altering line manager if there are any foreseeable delays. Support the day to day organisation of the clinical teams by liaising with the Transcription Leaders in co-ordinating meetings, ensuring appropriate documentation available for meetings/lecturers, preparation of documents/presentations, attending meetings to take minutes and tying of agendas/minutes. Ensure that the workloads are reviewed on a regular basis and that any urgent transcription is given priority in conjunction with the needs of the service and line manager. Adapt a flexible attitude to meet the needs of the service, taking into consideration each areas unique specialty and subsequent requirements of such specialties. Where appropriate ordering and receipt of general office stationary and equipment. Mentoring new members of staff including temporary staff as and when required. General office duties including dealing with incoming and outgoing correspondence, filing, photocopying etc. When required, provide appropriate clinical information following requests from the Patient Information Systems in use. To use initiative, working autonomously within the remit of the role. Having overall view of the daily workload within the service, prioritising tasks where appropriate and ensuring excellent communication skills at all times. Work in collaboration with the team to identify changes to working practices. To adhere to the trusts rights based approach taking into account service user choice. To take responsibility for ensuring your own personal safety and that of the service user when using equipment To take reasonable care for the health and safety of yourself and any others that may be affected by own acts and omissions at work To ensure that you are familiar with the terms and conditions of your post. To participate in service development activities, as required. To maintain the dignity of service users at all times whilst dealing with aspects of personal care To seek appropriate advice and support from the qualified practitioner during occasions when service users or their carers become agitated or distressed To maintain service user confidentiality at all times both on and off duty. To maintain appropriate professional boundaries with service users at all times both on and off duty To ensure that work is conducted in accordance with the Trusts Equality and Diversity Strategy. In exceptional circumstances to co-operate with reasonable requests from more senior staff to vary your area of work to meet unplanned service need.

To provide a comprehensive administration/audio typing service dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover working where possible

To provide a localised catering service observing health, safety and hygiene procedures and maintaining high standards in all aspects. To deliver good principles of customer care ensuring helpfulness, awareness and compassion to patients, visitors, staff and colleagues. Regeneration of chilled/frozen food and preparation of sauces. Preparation of patient meal trays. Plating and service of cold and hot food items with meal delivery to patients, including service of condiments. Probing and recording food temperatures. Recording of equipment temperatures. Beverage service to patients. Washing and refilling of patients water jugs and beakers. To take the patient orders and communicate the requirements to the catering department. Clearing of meal trays, crockery and cutlery for all food areas. Collection, segregation and disposal of catering waste materials. Cleaning duties within the kitchen and other associated areas in accordance with departmental cleaning schedules to include equipment, work surfaces crockery and cutlery. Ordering and receipt of goods from the main catering production unit in accordance with the agreed stock requirements ensuring adequate stock levels are maintained. Completion of catering department procedural paperwork such as temperature checks and monitoring. To undertake training as required to fulfil this role and any further training which will enhance both personal effectiveness and also the delivery of high standards of service. To work co-operatively with colleagues as part of the team and perform additional duties as and when directed by the catering supervisor

Provide comprehensive administrative support to Clinical teams. Use information systems with specific responsibility to ensure a high standard of information recording is maintained. Produce standardised computer generated reports and/or statistical information as requested by line manager. Type all correspondence relating to the team. Undertake general office duties, including ordering supplies and managing stock levels. Answer the telephone, clear answer-phone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only. Transfer relevant information to all health and social care providers as requested by line manager. Input accurate and timely information required for audit purposes. Provide reception support as and when required, including receiving clients to the service and assisting with enquiries. Take responsibility for keeping the Office/Reception/Waiting area, clean and tidy. Be responsible for the opening and closing of buildings, if required. Co-operate with risk assessments and ensure that risks are identified and reported as they arise in the workplace. Requirement to work from other bases within the organisation and to undertake any other duties that may be required appropriate to the post holders grade, experience and competence. The post holder shall as necessary provide cover for and undertake duties of absent colleagues. Assist with the training of new clerks within the service. * The post holder shall as necessary provide cover for and undertake duties of absent colleagues. * The post holder shall follow all the policies and procedures of the organisation.

Information Team responsibilities: Maintain the Brownlow Information team database used to manage access to the Practice computer systems and account details. Update when new users start and amendment of existing starter details. Co-ordinate, with Brownlow HR, the new starter process including initial account creation, liaison with Informatics Merseyside for network account creation and smartcard authorisation and for the allocation of IT team members to new staff inductions. Co-ordinate, with Brownlow HR, in relation to closing accounts when staff members leave. Monitor the Brownlow IT mailbox and action or allocate tasks where appropriate. Research Team responsibilities: Attend the monthly Research meeting. Keep an up to date log of time spent on research activity and on individual studies by admin staff; ensure that the practice has all the correct documentation for each study and maintain the site files for all studies and keep these up to date as necessary; assisting the Senior IT Facilitator in the maintenance and running of existing searches on EMIS to find eligible patients for studies at all Brownlow practices; assisting the Senior IT Facilitator ensuring patients who are taking part in a study have all the correct coding in the medical record using the research template; undertake the administration of inviting patients to take part in research studies, this may involve printing and posting out invitations and the use of Docmail; undertake any administration required for the running of all research studies, the requirements for each study will be different; liaise with the Clinical Research Network Other job locations include: Ropewalks - 26 Argyle Street Liverpool L1 5DL Student Health - Peach Street L69 7ZL Kensington Neighbourhood Health Centre - 157 Edge Lane Liverpool L7 2PF Marybone Health Centre - 2 Vauxhall Road, Liverpool L3 2BG Princes Park - Bentley Road, L8 0SY

Deal effectively and efficiently with any enquiries (telephone or face to face) from clinical and non-clinical staff within the Trust in a professional manner. Deal with routine telephone enquiries from parents/carers/general public in a professional, polite and confidential manner, referring to appropriate person/department regarding any enquiries outside of the post holders remit. Liaise with clinicians in a timely and professional manner in relation to patient queries. Attend and contribute to departmental meetings, team briefs etc. Ensure accurate and appropriate action is taken with regards to all clinical correspondence.

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

Please see attached Job Description for full details. Successful candidates will be supported to develop in the role. Working within a team of dynamic and dedicated Executive and Personal Assistants, this is a truly collaborative role that will provide opportunities to work across the hospital at all levels. The role would suit a highly motivated team player who strives to provide a first class PA service.

Please see the job description and person specification document for detailed information about the job description for this vacancy.

Type dictation from audio transcription of clinical correspondence and documentation. Quality check documentation completed in clinical administration support. Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly. Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed. Check that follow up appointments are arranged in conjunction with patient pathway. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct, tracking of case-notes. Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly. Take minutes of meetings, circulating to relevant groups. Obtain information as requested by line manager. Attend appropriate training, meetings and education sessions when required. Work with managers to review working practices, ways of working and find solutions to problems. Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures. Ensure all mandatory training is up to date and report accordingly. General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment.

Follow Trust and departmental processes and procedures to ensure a high quality, resource efficient and cost effective service is provided. Ensure patient folders are created and prepped and made available for all outpatient activity including Cardiac Diagnostics and TB contact clinics. All folders must be available within the agreed time limits and are presented in a tidy and cohesive order in line with NHSLA. To ensure all required data is accurately and appropriately recorded in the PAS system within agreed timeframes. Of particular importance is data relating to patient demographics, appointments, 18 week referral to treatment pathway. Update of all outpatient appointment outcomes at the end of each clinic session i.e. cache up, ensuring all relevant actions have been completed for each patient. To ensure that patients/callers needs are met with regard to booking systems, and/or general enquiries. To sensitively explain to patients where their appointments have been cancelled or postponed and ensure a new appointment is negotiated, as required. To deal sympathetically with distressed patients and families. To deal with patient complaints concerning Outpatient appointment details/ cancellations referring angry/distressed patients on to a senior member of the Outpatients Team when necessary. To notify the Team Leader Central Booking if there are any issues with clinic capacity for future appointments. To work and rotate on various clinics in Outpatients, Cardiac Diagnostics and Contact Clinic to ensure adequate skill mix and cover within the team. To prioritise, book and change appointments on both PAS and the Choose and Book System on a daily basis according to clinical urgency, clinic capacity and waiting time targets. Ensure familiarity and compliance with the Trusts Access Policy. Maintain statistics of each clinic session and provide to the Team Leader Central Booking Team. Open post and re-direct as appropriate to other departments. Liaise with GP practices or other NHS organisations to retrieve missing referrals or gain additional information around patient referrals when necessary. To provide a high standard of customer care to patients and their careers through clear communications. Ensure that patient reminder letters are generated from the PAS on a daily basis and posted to patients in a timely manner. Assist clinical staff in retrieval of scanned images from the EDMS. Ensure the Outpatient reception desk is appropriately staffed during busy times to support patient flow. To ensure that any change of patient details are made on PAS promptly at the point of referral or appointment confirmation. Demonstrate and explain outpatient administrative processes, practices and procedures to new and less experienced staff. To answer the telephone and deal with queries and requests in a prompt, pleasant and helpful manner, referring on, as necessary to the appropriate member of the Team. To provide cover to the Access Team, Medical Secretariat and Health Records Team for roles equivalent to own post or grade if required. To minimize hazards in the working area and report any identifiable hazards to the Line Manager. To adhere to all safe systems of work applicable to the work area. Ensure all patient folders from each outpatient clinic are collated and prepped prior to sending to Health Records to be scanned in to the EDMS. Liaise with Outpatient, Cardiac Diagnostic and Contact Clinic staff to ensure all aspects of service delivery are aligned with service requirements. Scan documentation using the departmental scanning devices and index records accordingly to ensure documentation is classified and indexed to the correct patient record. Undertake regular maintenance and cleansing of scanning devices to ensure devices are appropriately maintained and remain operational. Maintain accurate and up to date records of work undertaken on a daily basis to ensure departmental KPIs and service level agreements can be monitored. Participate and contribute to departmental meetings including objective setting and feedback discussions. Ensure any requests for disclosure of information are directed to the Health Records Coordinator and Information Governance Officer. Participate in departmental audits as and when required. Maintain records (paper and electronic) in an accurate and timely manner. Report any incidents direct to the departmental manager immediately and ensure the Trust incident reporting process is followed. Ensure that lifting and handling guidelines are adhered to. Comply with all Health and Safety requirements within the Trust. Collect and deliver patient folders to and from Health Records Department following completion of Outpatient Clinic sessions. Follow and comply with departmental procedure documentation. When new procedures are implemented or existing documentation updated, staff must familiarize themselves with the changes. Work as part of a team to ensure that an efficient service is provided at all times. Liaise effectively with all disciplines of staff to ensure efficient lines of communication are maintained at all times. Check stationary requirements and inform Team Leader Central Booking Team if extra stock is required to maintain service delivery. To undertake any other duties required by manager appropriate to the grade and relevant to the role. Be flexible to the needs of the service to support effective delivery of service. Be adaptable to and support future changes of the service.