Total 9 finance banking insurance job vacancies in Administrative / Clerical category in welwyn garden city al7 1bw

• Managing a staff of 110 employees ranging from GS-5 to GS-13 within a contact center environment. Evaluates performance of subordinate supervisors and direct reports.
• Supervising the department level management services for the administration of accounts receivable programs.
• Interpreting and applying Federal Debt Collection laws and requirements. Reviews and interprets agency rules and regulations, laws and information received from other sources.
• Developing compassionate approach to the collection of overpayments.
• Responding promptly and courteously to inquiries from a variety of sources.
• Setting effective, efficient, and economical direction of debt collection operations measured through productivity, cost control, and customer satisfaction.
• Setting long/short term objectives to carry out the mission and goals.
• Leading Contact Center operations including: Quality Management, Workforce Management, Knowledge Management, telephony, training, technology reports, analytics, communications and customer feedback.
• Setting realistic performance targets for the division to achieve and supports staff in developing and implement plans to achieve.
• Employing a human capital strategy that supports mission accomplishment while maintaining alignment with human capital policies related to recruitment, training, leadership development, performance management, and diversity objectives.
• Identifying and correcting systematic concerns, resource issues, process breakdowns, and performance improvement opportunities ensuring effective internal controls are set to mitigate fraud, waste, and abuse within contact center and overall organization.
• Leading cost-effectiveness studies in operating/administrative programs, including organization structures, workload assessments and staffing models.
• Leading DMC telephony system capability and enhancements initiatives.
• Actively assists and supports DMC leadership in the completion of organizational goals and center-wide priorities and initiatives. Provides clear expectations and guidance on strategic initiatives and goals to supervisors, and employees within assigned teams.
• Performing other duties as assigned.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

The Role

The Sustainable and Green Finance Institute (SGFIN) is a university-level research institute in the National University of Singapore (NUS), jointly supported by the Monetary Authority of Singapore (MAS) and NUS. SGFIN aspires to develop deep research capabilities in sustainable and green finance, provide thought leadership in the sustainability space, and shape sustainability outcomes across the financial sector and the economy at large.

This role is ideally suited for those wishing to work in academic or industry research in the financial sector, particularly in the area of sustainable, responsible, and green investing and valuation. The responsibilities of the role will include providing administrative leadership for SGFIN, ensuring ample support to meet the finance, human resources, and administrative needs of the Institute’s operation.

Responsibilities

Administrative Leadership and Collaborations

• Plan, lead, and oversee the operations of the Institute
• Lead a team, comprising of a small number of direct reports (administrative staff), as well as indirect reports (researchers, student assistants) and temporary staff hires, to ensure the smooth operations of the Institute
• Develop a strong framework for internal (within NUS) collaborations with various NUS units and departments,
• Promote an inclusive external engagement strategy, with the Institute’s leadership team, to promote active collaborations and sponsorships with the industry, including managing the communications with speakers and attendees of the Institute’s academic and industry activities
• Assist in the preparation of project proposals and research grant applications

Finance

• Oversee the Institute’s financial matters, including performing financial planning and projections, and preparing annual reports to internal and external stakeholders.
• Manage the Institute’s income sources and expenditures, aligning them with SGFIN strategic priorities.
• Foster and maintain cross-function collaboration with business partners to facilitate greater efficiency and clarity in financial processes.

Human Resources

• Oversee the Institute’s HR matters, in close collaboration with NUS HR team, to establish good practices in hiring and retention, including developing a fair and equitable compensation structure to attract new hires and retain outstanding staff.
• Promote professional development for the Institute’s staff.

Communication

• Oversee the reliable delivery of the Institute’s websites and collaterals, including the publication and circulation of the Institute’s research communications
• Coordinate promotional events such as media interviews and invited speeches representing SGFIN (via social media, newspapers, TV channels, radio interviews)

Requirements

• Recognised University degree
• Resourceful, motivated, self-driven individual with a high level of initiative
• Excellent organizational skills, including interpersonal and leadership skills
• Excellent communication skills, including writing skills
• Relevant prior working experience in the administrative and managerial roles, including a track record of leading a team of motivated staff members
• Able to multi-task well with clear follow-through
• Meticulous, with an eye for details
• Competent in Microsoft Office tools - Outlook, Word, Excel and PowerPoint

Job Description

• Providing comprehensive administrative support to the team.
• Monitoring tax compliance workstream for the group of companies to ensure timely compliance.
• Monitoring and updating status of the correspondences with external stakeholders.
• Advising stakeholders on the timelines to response.
• Organizing and maintaining tax documents.
• Other administrative support as required.

Job Requirements

• Diploma/degree in Business Administration or any related discipline.
• Minimum 5 years of relevant working experience.
• Demonstrate strong interpersonal and communication skills.
• Independent worker who is able to work well with minimal supervision.

Address:

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
• Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
• Meets customer transaction-based needs with seamless execution.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes complex & diverse tasks within given rules/limits.
• Analyzes issues and determines next steps; escalates as required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
• Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.
• Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
• Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• Drive to deliver a personal customer experience.
• A focus on results and the ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Department : Broking Operations

Job Title : Administrative Assistant

Outline of Responsibilities and Authorities

Documentation

· Prepare and send covering letters, debit notes, cover notes, slips, premium closing

· Assist in registering and updating client information

· Create policy and correspondence files

· Photocopy, sort and file covering letters, debit notes, cover notes, slips, premium closing

· Check insurers’ policies and tax invoices

Claims Handling

· Prepare notification of claims to insurers

· Update claims register in Sharepoint

· Create and update claims files, claims activity reports

· Prepare documentation to engage surveyors, to forward reports / documents / cheques etc to insurers / clients

Tender Submissions

· Collect tender documents

· Type tender documents (e. g. tender forms, dividers, envelope, covering letters, etc)

· Deposit tenders where necessary

Others

· To assist on letter mailings and opening of mailbox and update letter register in Sharepoint on a rotational basis.

Address:

IFIC or CSC must be completed

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
• Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
• Meets customer transaction-based needs with seamless execution.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes complex & diverse tasks within given rules/limits.
• Analyzes issues and determines next steps; escalates as required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
• Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.
• Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
• Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• Drive to deliver a personal customer experience.
• A focus on results and the ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Department : Broking Operations (Marine)

Job Title : Administrative Assistant

Outline of Responsibilities:

Documentation

· Prepare and send covering letters, debit notes, cover notes, slips, premium closing

· Assist in registering and updating client information

· Create policy and correspondence files

· Photocopy, sort and file covering letters, debit notes, cover notes, slips, premium closing

· Check insurers’ policies and tax invoices

Claims Handling

· Prepare notification of claims to insurers

· Update claims register in Sharepoint

· Create and update claims files, claims activity reports

· Prepare documentation to engage surveyors, to forward reports / documents / cheques etc to insurers / clients

Tender Submissions

· Collect tender documents

· Type tender documents (e. g. tender forms, dividers, envelope, covering letters, etc)

· Deposit tenders where necessary

Others

· To assist on letter mailings and opening of mailbox and update letter register in Sharepoint on a rotational basis.

Role: The Accounts Clerk is an entry level role, that will be responsible for assisting with day-to-day accounting & finance function within the company, reporting to the company Accountant.

Responsibilities

• Perform daily accounting & finance duties including receivables and payables processes, general ledger, tax and bank reconciliation, etc.;
• Vetting of receivables and payables to ensure accuracy in financial reporting;
• Prepare monthly financial and management reports;
• Consolidate accounts and ensure compliance with accounting standards;
• Support audit and tax queries;
• Manage timely closing process and reconciliations;
• Support the operational and sales teams from an accounting and finance perspective.

Requirements

• Diploma in Accounting & Finance or equivalent;
• Strong understanding of accounting principles;
• Strong knowledge and competenty in Microsoft Suite, in particular Excel;
• Ability to work in a dynamic environment;
• Ability to work independently with a high degree of accuracy and efficiency;
• Hands-on experience in ERP systems such as Oracle would be an advantage.