Total 24 Manager level Administrative / Clerical job vacancies in Singapore, North East

Responsibilities:

• Oversee organization’s office services, facility services & facility improvement initiatives
• Supervise & motivate office, facility and outsource in-house facility service teams to ensure daily office, facility and building operations are carried out seamlessly
• Formulate substantiable administrative and facility management strategies, policies and procedures to devise ways in streamlining work processes and reduce cost
• Manage change management and rollout facility optimization initiatives in the office layout and building facility
• Manage premises-based property protection insurance programmes and project bidding insurance programmes
• Manage admin and facilitybudgets and monitor relevant common and dept expensesto meet Company’s budget policy and guidelines
• Ensure strictly compliance on EHS and other stipulated statutory regulations for the running of building services and facility operations
• Manage tenant services related to office services, building services and facility maintenance
• Keep abreast on the latest cost-effective solutions and implement best practices on office, building maintenance and facility improvement projects
• Source and oversee office/facility contracts and supervise service providers for building services such as catering, cleaning & security services
• Plan and implement premises-wide facility maintenance programmes and improvement projects
• Implement corporate facility management improvement programmes in all country offices

Requirements:

• Degree in Facilities Management/Business Administration
• Minimum 8 years of relevant experience in facility management, office administration, or a related field
• Experience in a supervisory or managerial role is preferred, demonstrating leadership and team management capabilities
• Strong leadership and team management abilities
• Knowledge of facility management best practices and regulations
• Experience in budget management and cost control
• Ability to implement change and manage projects effectively
• Strong communication and interpersonal skills
• Preferably someone with some of these certifications - Certified Facility Manager (CFM), Facility Management Professional (FMP), Project Management Professional (PMP), Occupational Health and Safety certification

About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 450 staff with an intact startup mindset. 

We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. 

Flexibility: You’ll be able to work from home 2-3 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Additionally, you’ll be able to access our S$1,200 pa flexi benefits scheme for home office equipment or health and fitness expenditure.  Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp.  Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

About the role

We are looking for Head of Corporate Secretarial who will report to the Country Head of Sleek Singapore and be part of the management team. Given below the Mission and Outcomes over the next 6-12 months.

Mission: The Head of Corporate Secretarial leads the team in transforming and automating processes while ensuring regulatory compliance and team competency through structured training. They are responsible for hiring, team development, and driving the business unit's profitability, with a focus on delivering client satisfaction through accuracy and efficiency.

Outcomes: 

• Implement structured training to eliminate knowledge gaps and ensure the team stays updated on regulatory changes.
• Ensure 60% of annual returns are filed by the 4th month, and 100% by the 7th month.
• Maintain at least 96% client satisfaction through prompt service and issue resolution.
• Achieve a minimum of 70% gross profitability, excluding passthrough fees.
• Complete full automation of basic filing processes by mid-2025 with minimal disruption.
• Ensure 100% adherence to workflows and accuracy in corporate filings.
• Maintain full team capacity and efficiency through effective hiring and training.
• Address non-performance swiftly to avoid disruptions in business operations.
• Monitor staff compliance with workflows, addressing any non-compliance as necessary.
• Contribute to continuous improvement by integrating updated resources and expertise into corporate secretarial automation tools.

To do this, you will have a minimum of 8 years’ experience in client facing and handling complex corporate secretarial matters including experience being RQI and named company secretary, and attending board of directors’ meetings. And you will most likely be located in Singapore.

Requirements:

• Recognised degree/diploma in Business Administration / Corporate Services / Legal Studies or equivalent.
• Preferably professionally certified with CGQP qualification and a member of CSIS, but not a must.
• Proven track record of more than 3 years of leadership experience in a fast paced and technology driven organisation.
• Good understanding of Singapore regulatory compliance.
• Hands-on experience with Google workspace and Microsoft applications.
• Resourceful and experience with various productivity software applicable to facilitate daily work
• Self-motivated, positive attitude, proactive, highly-organised and detail-oriented.
• Good interpersonal and communication skills.
• Able to adapt to VUCA way of thinking and contribute to process improvement efforts.
• Able to meet tight deadlines.
• Immediate availability is preferred.

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

Data driven: We are a data rich business with ~15,000 small customers.  Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives.

Can have tough conversations in a positive way: It’s not a matter of if, but when difficult interpersonal situations arise.  Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work.  People that proactively have tough conversations with kindness build empathy, trust and great working relationships. 

About the interview process

The successful candidate will participate in the below interview stages. 

It might seem like a lot - but fear not - we come prepared! We anticipate the process to last no more than 3 weeks from start to finish depending on your availability.

Introductory call

• A ~30 minute video call with a member of our HR team to discuss your application and get a better understanding of your experience and expectations for the role

Project or case study or technical test

• If it’s a project, you’ll have 1 week to complete a short assignment related to what you’ll actually be required to do in your first month on the job. You’ll then present some slides/ designs/ a doc/ an excel model/ some code to a few members of the team, followed by Q&A

• If it’s a case study, there’s nothing to prepare.  You’ll have a ~45-60 minute chat with the Hiring Manager, where he or she will give you some real-life challenges that this role faces, and will ask for your approach to solving them
• If it’s a technical test, it is usually a 30-50 minute online assessment that will be conducted in real-time, while a member of staff is dialled into the call

Career deep dive 

• A ~60 minute chat with the Hiring Manager
• We’ll discuss your last couple of roles to understand your experience in more detail
• In addition, we’ll be trying to gauge your where your strengths lie

Behavioural fit assessment

• A ~60 minute chat, usually with a member of HR or the leadership team
• We’ll dive into some recent work situations to understand how you think and work

Reference interviews

• We’ll have 2-3 short phone or video calls with references that you provide to us
• So as to not delay your offer, we may ask your permission to have these calls earlier on in the interview process

Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. 

This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks.  Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

The position reports to the Secretary-General. The Finance and Administrative Manager shall define and implement the financial strategy of IRSG. He or she shall prepare budget statements and carry out financial and accounting management for the IRSG and prepare annual reports on the situation of the IRSG's activities. In addition, he or she shall supervise the annual budget preparation for IRSG and implement the same.

(B) SUMMARY OF KEY FUNCTIONS/ACCOUNTABILITIES:
Within the limits of delegated authority, the Finance and Administrative Manager is responsible for the following duties:
▪ Manage all accounting and financial operations, including procurement, payments, accounts payable, the general ledger, revenue recognition, and outsourced payroll.
▪ Prepare and publish timely monthly financial statements and flux analysis for balance sheet and income statements to ensure all entries are properly recorded and fully analyzed.
▪ Lead and support IRSG month-end and year-end close processes in line with strict corporate deadlines across all entities.
▪ Develop and maintain the IRSG accounting policies to ensure compliance with relevant accounting standards.
▪ Proactively monitor, review, research, and interpret IRSG and IFRS standards and analyze emerging accounting pronouncements for financial statements and operational impact to the IRSG.
▪ Lead the effort in the development and implementation of internal control procedures and the identification of risks and inefficiencies.
▪ Act as the primary interface with IRSG external auditors and coordinate the planning and execution of all required statutory audits.

(C) ACCOUNTABILITIES:
Ensures the implementation of operational and financial management strategies, focusing on the achievement of the following results:
▪ Advice to senior management on strategic financial resource management
▪ Authoritative interpretation of requirements for handling transactions, advice, and guidance concerning IRSG financial practices and rules
▪ Operational efficiency of the managerial or accounting aspects of the areas managed
▪ Continuous analysis and monitoring of the financial situation, presentation of forecasts for projects
▪ Full compliance of financial activities, the financial recording and reporting system, and audit follow-up with IRSG rules, regulations, policies, strategies, and IPSAS standards
▪ Implementation of effective internal control and the proper design and functioning of the financial resources management system.
▪ Proper planning, expenditure tracking, and audit of financial resources, including extra-budgetary income, in accordance with IRSG rules and regulations
▪ Financial resources management involves the planning, guiding, and controlling of the resources in accordance with IRSG rules and regulations.
▪ Contributing to the preparation and monitoring of budgets
▪ Establishment of the budget preparation and modification monitoring system, control of budgetary status versus authorized spending limits (ASL), and budget delivery levels
▪ Elaboration of the internal expenditures’ control system, which ensures that vouchers processed are matched and completed, transactions are correctly recorded and posted in the Enterprise system; Payrolls are duly prepared; travel claims and other entitlements are duly processed; receipting of goods and services and establishment of accruals are properly done.

(D) ADMINISTRATION AND MANAGEMENT
As technical manager, accountable for the correct and consistent application of policies and procedures in the management of administrative and Finance functions through the provision of technical leadership, guidance, and support to the country office and sub-offices where applicable.

Contributes to strategic planning and policy changes/formulation on administrative matters as necessary. Provides technical input to the establishment of administrative and Finance guidelines. As an Advisor to the Secretary-General, the incumbent updates staff on administrative and Finance policies, procedures, rules, and regulations, providing authoritative advice and administrative support. Decides on the appropriate application and interpretation of administrative rules, regulations, policies, and procedures.

Coordinates the Administration and Finance of the organisation to support policy reform in administrative and financial management; advises on the applicability of new policy directives. Makes substantive recommendations on the improvement of systems and internal controls, planning, restructuring, and resolution of sensitive issues. Keeps the Secretary-General abreast of potential problem areas and identifies and recommends solutions. Prepares reports on administrative matters.

Work in close cooperation with the Secretary-General to promote a culture of the highest ethical standards and behaviour in management. Contribute to initiatives for management improvement by capturing, institutionalizing, and sharing best practices and lessons learned. Implement and/or recommend management improvements to enhance productivity and performance including the implementation of cost-saving strategies.

Oversees administrative support and services of the organisation including preparation of service contracts, preparations of requisitions for all administrative supplies and guidance on administrative procedures. Manages oversight on the activities of Financial Service Providers to ensure efficient transfer of funds to programme and project sites.

(E) PERFORMS ANY OTHER DUTIES AND RESPONSIBILITIES ASSIGNED AS REQUIRED
Performing additional duties and responsibilities assigned by the Chief of Staff in conformance with the policy, standards, rules, and regulations of IRSG

(F) EDUCATION AND PROFESSIONAL EXPERIENCE
An advanced university degree (minimum of a Master’s degree and preferably a PhD) in Finance, Accounting, or equivalent certificate from a recognized University is mandatory. Qualified Accountant (Chartered Accountant or equivalent) and Membership of a professional body such as the ACCA, ACA, etc. are mandatory.

A minimum of seven years of progressively responsible experience in the area of finance, financial risk management, or any other comparable experience in a Big 4 (or equivalent) Accounting firm and in industry, preferably with multinational companies, is desirable. Proficiency in the use of the following types of accounting software (general accounting software, payroll software, inventory management software, and invoicing software), with specific competence in two or more of the following accounting software: NetSuite, QuickBooks Online, Desktop Pro,Sage Intacct, FreshBooks, QB Enterprise, Xero, SAP Business One, Blackline, and Acumatica, among others is mandatory.

(G) OTHER MANDATORY AND DESIRABLE REQUIREMENTS
Ability to work in a multicultural environment is a must. Work experience in the United Nations, an international organization, an intergovernmental organization and/or government agency is desirable. For the position advertised, fluency in English is required. Knowledge of French or another official United Nations language is an advantage.

HOW TO APPLY
Interested candidates from IRSG Member Countries (European Union, Singapore, India, Sri Lanka, Russia, Cote D'Ivoire, Nigeria, and Cameroon) should submit their resume by email to the address below with a motivation letter stating why they are suitable for the position, along with certified copies of degrees, diplomas and certificates including names and contact details (organization, phone number and e-mail address) of three referees not later than 17 October, 2024.

Please, note that incomplete applications will not be considered.
E-mail: admin.assistant@rubberstudy.org
Copy: secgen@rubberstudy.org

SALARY CAP: Total Net Salary of SG$73,309 Per Annum (excluding benefits)

GRADE: G-7 Step 2, General Service Category, United Nations Salary Scale for Singapore.

Royal Ocean Marine is looking for an Assistant HR and Admin Manager who will also oversee payroll operations. This role is key in supporting the Human Resources function and ensuring smooth administrative processes within the organization. You will be responsible for managing HR matters, payroll, employee records, compliance, and supporting various HR initiatives.

Responsibilities:

• Assist in the development and implementation of HR policies and procedures
• Manage end-to-end payroll processes, ensuring accuracy and compliance with company policies and legal regulations
• Maintain employee records and documentation, ensuring confidentiality and accuracy
• Support recruitment efforts by coordinating job postings, interviews, and onboarding of new staff
• Facilitate training and development programs for employees
• Handle employee queries related to HR policies and payroll issues
• Assist in performance management processes
• Oversee daily administrative tasks to ensure the smooth functioning of the office

• Bachelor's degree in Human Resources, Business Administration, or related field
• Minimum of 3-5 years experience in HR and payroll administration
• Strong knowledge of labor laws and payroll procedures
• Excellent communication and interpersonal skills
• Proficiency in HRIS and payroll software
• Strong organizational and time management skills
• Ability to maintain confidentiality and act with integrity
• Team player with a proactive approach to problem-solving

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position. Those with lesser experience may be consider for Senior HR executive and admin

Chan Chee Meng

EA 07C3069

R1110620

Location: Camden, North London
Start Date: Immediate/subject to notice period
Contract Type: Temp to Perm, Term Time Only plus 3 weeks
Contract Terms: 7am - 3pm, Full Time
Salary: Salary: £32,000 per annum pro-rata (actual £29,300)


We are actively seeking an experienced School HR Admin and Cover Manager to play a pivotal role in a Secondary School in Camden, North London.


About the Job:

We are looking for a dedicated School Cover and HR Administrator to join a popular Secondary School in North London. Ideal candidates will excel in a dynamic, fast-paced environment and have a passion for lifelong learning.

In this role, you will be a key player in school operations, providing essential support to teaching staff. Your duties will involve managing cover schedules, handling HR related tasks, and coordinating room bookings. Prior experience in a school/educational setting and familiarity with educational management systems (SIMS) and HR processes is required.

The school is committed to fostering a culture of innovation and learning. They cater to a diverse group of students, aiming to nurture their academic and personal growth. The curriculum is designed to address real-world challenges, enhance problem-solving abilities, and develop essential skills.


About You:

The ideal candidate should:
-Be able to work the contracted hours of 7am - 3pm
-Possess experience in an educational /school office setting, with experience with educational management systems (SIMS)
-Exhibit strong written and verbal communication skills, capable of engaging with a diverse audience
-Demonstrate experience in school HR administration, including tasks related to personnel management, policies, and compliance


About the School:

The school is a popular and centrally located 11-18 secondary school in Camden, London. Both teaching and support staff enjoy working in a collaborative and strong team, with numerous opportunities for development.


Interested? Apply Now!

If you are interested in the role and would like to be considered, simply click the 'Apply Now' button and ensure you submit your most recent CV.

For any questions about the application process or to discuss the role, please contact Ellie Field at Hays.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are seeking a proactive and organized Admin and Office Manager to lead and oversee our administrative functions and support the daily operations for the Eatz Group of Companies . The ideal candidate will ensure efficient office management while contributing to a positive work environment.

Office Management:

• Oversee daily office operations to ensure a smooth workflow.
• Manage office supplies, equipment, and maintenance.
• Manage, maintain office contracts, vehicle matters, insurance policies.
• Implement and maintain office policies and procedures.
• Explore the posibillity & advise the management for cost control and budgeting

Administrative Support

• Provide administrative assistance to management and staff as needed.
• Organize meetings, take minutes, and manage schedules.
• Prepare and maintain confidential documents and records.

HR and Staff Welfare

• Assist in recruitment, onboarding, and training of new employees.
• Coordinate staff welfare programs and initiatives.
• Maintain employee records and manage HR-related tasks.

Communication and Coordination

• Act as the primary point of contact for internal and external inquiries.
• Liaise with suppliers, clients, and vendors to ensure timely service delivery.
• Foster positive relationships within the team and with external partners.

Financial Administration

• Support the finance team in managing accounts payable and receivable.
• Assist with budgeting and financial reporting as needed.
• Propose and procure, monitor and track office expenditures

Perform any others tasks that may be assigned to you

Requirements:

• Possess a Diploma / in Relevant Discipline and/or have at least 7 years of relevant experience.
• Strong, Good & Strategic Manager who has led a Team
• Background in Finance would be advantegous
• Possess Good Communication Skills, Be Meticulous, Always Accurate Results Driven
• Quick-Thinking, Versatility to be able to Solve Problems
• Highly-Motivated & able to work Independently
• Strong Desire to own projects and exceed beyond expectations
• Versatility and Ability to find solutions and deliver results
• Strong Command: MS Excel and/or SAP/ERP systems, etc

Job Info

• Work in a Pleasant Working Environment
• 5-day work week can be arranged
• Work Location – Bedok Food City (Postal Code: 489950)
• Attractive Renumeration commensurate with your experience and qualifications
• And many more benefits

For faster response, please send your latest CV via WhatsApp to 9857-9292 with:

1. Expected Renumeration

2. Earliest Availability

3. Resume - Experiences

Thank you for your attention. We regret to inform that only Shortlisted and Successful Candidates will be contacted. Remuneration offered shall be commensurate with qualifications and relevant experience.

Admin and Cover Manager
S01/2 £32,076 to £36,648 (pay award pending)
Actual Salary £27,789 rising to £31,750
Full Time term-time only
Permanent
From September 2024

We are looking to appoint a suitable candidate to take on the management of the schools Admin Team and Cover Board. The successful candidate does not necessarily need to have experience of working in schools but should demonstrate a good administrative background.

The Admin Manager will work closely with the School Business Manager and Deputy Head to deliver a range of administrative functions including; Managing the schools cover board, work experience, staff absence, Student services and reception.

The successful applicant will lead a team and deliver two core functions of the school. This will mean they will need to demonstrate effective leadership, supervision and management to the administrative staff. They will need to be flexible in order to work early hours to manage the everyday needs of the school's Cover Board. You should be able to demonstrate high levels of personal commitment and attention to details to facilitate the delivery of these student focused services.

The successful applicant will have good interpersonal skills and the ability to work to a high standard as well as a good understanding of clerical skills in a wide range of activities. You will need to have the ability to prioritise the work load and adhere to deadlines.

The successful candidate will be enthusiastic, self-motivated and able to demonstrate a positive approach as well as having strong IT skills.

The working hours for this role are 7.00 a.m. to 3.00 p.m. Monday to Thursday and 7.00 a.m. to 2.30 p.m. on a Friday.
Please read through the job pack for further information about this vacancy.

Closing date for applications: Midday Monday 29 July 2024.
Shortlisted applicants will be invited to attend an interview in the week commencing 5 August 2024.

Please email to request an application pack.

Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check.
Longhill High School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
All candidates must complete our standard application form in order to be considered. CVs are not accepted in the interests of safeguarding.
Brighton & Hove City Council - Taking Action for Equality.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

1. To maintain time management system, process payroll, CPF, IR8A and prepare related personnel reporting.

2. To maintain personnel, leave, medical, training records.

3. To perform staff recruitment, interviews, orientation, induction, exit clearance.

4. To coordinate and arrange staff training.

5. To process work permit, employment pass applications.

6. To liaise with government bodies, staff and suppliers with regard to personnel, immigration, levy, personal income tax matters.

7. To perform office administration tasks including procurement of office equipment and supplies, insurance, travel bookings, issue of stationery and staff uniform.

8. To give suggestions on the improvement of all assigned tasks with regard to efficiency and effectiveness.

9. To perform administration matters: coordinate the maintenance of office equipment, air-con, area cleaning, door access and security system, phone and public announcement system.

10. To liaise with government bodies, staff and suppliers with regard to personnel, immigration, levy, personal income tax matters.

11. To supervise Administrative Assistant.

12. To assist Financial Controller in HR and administration matters.

Manage multiple accounts; develop positive working relationships with all customer touch points

· Drive client retention, renewals, upsells and client satisfaction

· Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA

· Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed

· Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign

· Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal

· Prepare campaign insights reporting, including analysis and research

· Manage weekly campaign status documents for review

· Work closely with Finance on billing set up and invoicing

· Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues

· Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting

· Provide input on new processes and workflows as needed

· Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

· Maintains administrative staff by recruiting, selecting, orienting, and training employees.

· Supervises clerical and administrative personnel by communicating job expectations, appraising job results, and disciplining employees.

· Sets policies and procedures for training, coaching, counselling, and career development for staff.

· Initiates and coordinates goals, deadlines, and projects for their department.

· Develops and implements policies and procedures to improve operations and function of the department.

· Monitors and procures needed supplies for office, reception, mailroom, and kitchen.

· Ensures a safe, secure, and well-maintained facility that meets environmental, health, and security standards.

· Manages the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

• Responsible for the effective operation of the Mechem Sample and OPS Management group.  Plans, schedules, and organizes necessary resources to ensure appropriate effectiveness of sample/sample kit logistical challenge in but not limited to: receiving, sample entry, and client service representation.  Implements department policies to maintain facilities and equipment.
• Schedules logistic and/or sampling team, assign and optimize resources, identifies needed resources and coordinates the appropriate acquisition of facilities resources as applicable.
• Ensures that all entries into eLIMS are accurately completed and documented according to appropriate client requirements, client specifications, and other regulatory guidelines.
• Assist in data entries into eLIMS; Accurately completed and documented according to appropriate client requirements, client specifications, and other regulatory guidelines.
• Develops appropriate training plans, assures that staff is trained and proficient in all phases of Sample Receiving, Sample Entry, Client Services Representation, eLIMS utilization and any other Client Service applicable function as needed.  Generates training modules, as needed.
• Provides metrics analysis and updates for distribution to staff and leadership.
• Carries out process improvements to continually maximize the efficiency of the personnel and Sample Management areas, recommend solutions and implementation of action plans.
• Perform general human resources responsibilities including recruitment activities, performance evaluations, and progressive disciplinary processes, enforces Affirmative Action department goals.
• Provides for safety and welfare of staff and supports/enforces Environmental Health and Safety Policies.
• Act as a mentor to other staff and is looked on as an expert on Operational/eLIMS problems for Sample Management related issues.
• Proactive interaction with internal and external clients, troubleshooting client issues
• Maintains appropriate shipping and receiving permits, including hosting appropriate approval audits.
• Resolves problems and notifies manager of resolution when job is within scope of own ability.  Assists in meeting project goals within technical, time and budgetary constraints.
• Develop working relationship with internal clients/suppliers – particularly laboratory personnel and operations. Recommends approach and carries out solution as directed for more complicated problems.
• Able to lead project teams using management and leadership skills

Performs other related duties as assigned.

The Innovation and Entrepreneurship (I&E) Office at NTU is established under the NTU I&E initiative to drive overall synergy, coordination and interaction among the pillars along the innovation and entrepreneurship value chain at NTU. The Office seeks to accelerate the University’s efforts to translate NTU’s scientific discoveries, innovations and creative work into technological and social entrepreneurship activities that benefit industry and society.

The incumbent will perform key administrative support for the I&E office, ensuring process efficiency/effectiveness as well as smooth day-to-day operations. He/she will ensure timely and transparent financial reporting for the I&E Office, that complies with NTU financial policies and standards.

Responsibilities:

• Perform financial accounting and reporting; track usage of office budget, including monthly closing of accounts and preparation of financial reporting packages. Maintain accurate financial records and documentation that comply with NTU financial policies and standards.

• Develop and implement efficient administrative processes and procedures to ensure smooth operations of the I&E Office.

• Manage all procurement matters in the I&E Office, in accordance to university’s financial regulations and policies.

• Work with NTU internal stakeholders to collect and organise data and information from various sources for monitoring, projections and analysis; perform data analysis to support data-driven management decisions.

• Any other ad-hoc initiatives and projects undertaken by the Office.

Requirements:

• A Bachelor’s degree in Business, Finance, Accountancy, or a relevant discipline from a well-recognised university.

• At least 3 years of administrative and/or finance work experience.

• Hands-on experience in financial and accounting IT systems and applications.

• Knowledge of financial systems (such as SAP, Concur, Ariba) would be advantageous.

• Good knowledge of Microsoft office applications.

• Strong problem-solving and analytical skills.

• Strong interpersonal, verbal and written communication skills, with the ability to interact with various management levels.

• Adaptable and proactive, able to multi-task and work independently with minimum supervision.

• Analytical and meticulous.