Total 39 Administrative / Clerical job vacancies in Blackburn/Burnley, BB2 3HH

To provide a comprehensive, efficient and confidential secretarial and administrative service and to assist the Directorate Manager, Operations Manager, Modality Leads & Consultants to enable them to perform their role effectively and maximise their time. This will include pre-empting the needs of the Management team, ensuring forward planning and addressing of relevant issues, using initiative in their absence and using self-management and team working skills to assist in achieving both the divisions and Trust objectives.



To provide an efficient and effective administrative/clerical service tothe Directorate Manager, Operations Manager, Modality Leads & Consultants within the Radiology directorate at East Lancashire Hospitals NHS Trust.



Due to the sensitive nature of the role, the postholder will be expected to display a high level of professionalism, with excellent interpersonal skills and a sound understanding of their responsibility for maintaining confidentiality.

Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.

Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.

MAIN DUTIES
1. Provide confidential, comprehensive administration duties including dealing with sensitive or contentious information, together with sensitive staffing and financial information.
2. The post holder will be expected to work without direct supervision on a regular basis, given the nature of the workload. They will need to decide when to involve the Senior Manager/s and take any necessary action. This will depend on the postholder’s experience and knowledge but on occasion will be without the express approval of the Senior Manager
3. To organise and plan agreed meetings and associated processes including preparing agendas, papers and minute taking along with organising attendance and associated communication processes.
4. To organise and prioritise e-mails for the senior management team and consultants as required.
5. To organise and plan the workload, diary, and commitments, including scheduling of formal and complex meetings, ensuring deadlines are achieved and that the flow of work is prioritised in order that the directorate targets and objectives are delivered.
6. To provide clerical support across the directorate as and when required.
7. Ensure that the senior managers have appropriate briefings and supporting paperwork prior to, and when attending meetings.
8. Deal with telephone and general enquires, ensuring that appropriate messages are relayed; initiating action on routine matters or ensuring fuller action is taken.
9. Assist the Radiology Management team with the administration of the Non- Medical Referrer applications, ensuring the database of authorised NMR’s is accurate and up to date.
10. Provide support to the Clinical Director to produce the on-call rota and management of the same, arranging cover with out of hours reporting service providers in the event of sickness /absence.
11. Ensure that requests for urgent reports are managed in a timely manner.

Developments
1. Undertake delegated projects and assignments as required by the Directors. This will require a working knowledge of the organisation to support networking and collation of information from different sources.
2. Identify process improvements to respond to organisational and policy changes and initiatives.
3. To be involved in updating and maintenance of the Radiology page on the Intranet.
4. Ensure databases and records on the Radiology shared drives and sites are kept accurate and up to date.

COMMUNICATION
1. Establish good relationships and communications with a wide range of internal departments and external organisations.
2. Create and maintain effective working relationships with staff at all levels, internally and externally, acting to support the principles of equality and diversity.
3. The post holder will deal with telephone and general enquiries, ensuring that appropriate messages are relayed; a good level of concentration is required to take notes and transcribe these for circulation, initiating action on routine matters or ensuring fuller action is taken.
4. The post holder will manage and prioritise incoming and outgoing mail, dealing with all correspondence confidentially.
5. Be a point of contact for the Specialist Trainees (STs)
6. Update Q-Pulse with minutes from departmental meetings including Share to Care minutes.

TRAINING AND DEVELOPMENT
1. The post holder will be required to undertake core mandatory training in line with Trust policy.
2. The post holder will undertake annual appraisal in line with trust policy. Objectives will be set, and a personal development plan agreed.
3. To attend and contribute to staff meetings and forums, training courses, seminars and workshops to ensure development & enhancement.

ORGANISATIONAL RESPONSIBILITIES
1. Show commitment to continuous improvement of data quality, in particular ensuring that patients details are kept up to date on the PAS/RIS/ PACS. Taking personal responsibility for the quality of service provided and to contribute towards and support service improvement.
2. Propose changes to own work areas, initiating recommendations for more effective delivery. Co-operate fully in the introduction of new technology and of new methods of working.
3. Identify process improvements in divisional administration to respond to organisational and policy changes and initiatives.

PROFESSIONAL RESPONSIBILITIES
1. Undertake own personal and professional development. The post holder is required to maintain a personal development plan and identify own development requirements.
1. Be available anD aware of Major Incident procedures.
2. Be aware and adhere to departmental policies and procedures, updating personal records accordingly.




This advert closes on Thursday 2 May 2024

Please see attached the job description and person specification for more information about this role

Transcription and production, from digital dictation and audio-tape, of typewritten reports/correspondence, using word processing packages, for the medical teams, which may include outpatient reports, detailed discharge summaries, operation notes and other relevant clinical and non clinical correspondence. This may include correspondence that is time-sensitive (such as complaints) ensuring information is dictated and typed within any designated time limits. Type medico-legal summaries, maintain medico-legal files and liaise with legal department in respect of medico-legal cases Manage patient investigation results effectively including maintaining systems for monitoring and retrieving outstanding investigations and responsibility for chasing up missing/delayed results. Retrieve patient results from ICE/CRIS systems, ensuring that results are available as soon as possible Check all incoming laboratory/radiology results, ensuring that abnormal results are communicated promptly to appropriate Clinician. Will be required to instigate appropriate referrals to other disciplines in respect of specific abnormalities in line with Departmental protocols. Ensure all reports are seen and signed by Clinician prior to filing in case-notes. Ensure that pathways are closed where appropriate following discharge or paperwork or coded appropriate if not discharged. Process health records of patients discharged from hospital; where standard letters have been generated at ward level, ascertain from case-notes whether any supplementary letter/action is required and deal with appropriately. Ensure that follow up appointments or referrals to other specialties are arranged where necessary. Ensure that relevant investigation results received after patients discharge are communicated to GP where appropriate, particularly where treatment may be required. Input and extract data from patient administration system (PAS) and other relevant software programmes, which may be Trust-wide or specialty-specific (eg. Theatreman etc) Provide appropriate cover by operating a buddy system for colleagues during periods of absence to ensure effective cross-cover is maintained within the directorate. . To be the primary contact for patients under designated consultants. To communicate effectively and professionally, giving reassurance, information or advice appropriately

Represent the Alliance when dealing with representatives of outside agencies. Ensure all visitors are made to feel welcome and provided with refreshments. • Provide efficient and confidential support to the Senior Management Team • Screen telephone calls, enquiries, and requests by redirecting or taking forward as appropriate • Manage and maintain the CEO/Senior Management team diaries keeping bring forward folder with all relevant paperwork included for the weeks meetings. • Check with CEO/Senior Management team daily, either in person or via phone, if there is any support required. • Conduct weekly meetings with CEO to discuss upcoming events, meetings and troubleshooting problems and ensure CEO is fully briefed on all updates and ensure team is well prepared for the meetings • Keep and maintain an accurate record of papers, meetings, minutes on behalf of CEO and Senior Management team • Produce documents, briefing papers, reports and presentations using a range of office software. • Provide cover for team members when on leave • To provide support to the Senior Management team in project work, and in the running of key systems and procedures such as payroll, tax returns, accounts, and health & safety. • To be responsible for the promotion, monitoring and documentation of performance and quality standards within the GP Alliance, using IT and manual solutions under the direction of the Senior management. To become familiar with all relevant aspects of the clinical software system. • To undertake specific assigned tasks, project support, or development / change work which may arise from time to time. • The post-holder will need to become familiar with all national and local quality standards for primary care. • Arrange refreshments and catering for meetings as and when required • Attend meetings and take minutes. • Attend the ELA Board meeting held in the evening once a month • Oversee external cleaners to ensure the Offices are cleaned, • Ensure bins are emptied daily by updating the rota • Order stationery and keep a stock check • First point of contact for the ELA • Greet Visitors and keep a log of visitors to the ELA For further information please refer to the attached job description

Please see attached the job description and person specification for more information about this role.

An opportunity has arisen within the Respiratory Department for a suitably qualified Medical Support Secretary. This role is to support our team of Medical Secretaries providing cover for annual leave and sickness. We are looking for an enthusiastic and well -motivated member of staff who is a flexible team player.

The post holder will undertake a wide range of secretarial, administrative and clerical duties with specific responsibilities, including digital transcription of clinic letters and other correspondence.

You will be able to demonstrate excellent communication skills and be able to use your own initiative.

Experience of medical audio transcription and medical terminology is essential, as would experience of working in a busy, demanding office role.This is a demanding but rewarding role and an excellent opportunity for the right candidate to progress towards the role of Medical Secretary.

You will need to be calm under pressure and be able to prioritise and manage your workload, sometimes with minimal supervision.

Candidates should not apply for this role unless they meet the essential criteria.



To provide full secretarial support and cover for the team of 5 Medical Secretaries and their 10 Consultants with their busy workloads within the Respiratory Department, this is needed on a daily basis and for during periods of annual/sick leave as appropriate.

The Consultant Respiratory Physicians diagnose and treat conditions affecting the respiratory (breathing) system, ie thenose, throat (pharynx), larynx, the windpipe (trachea), the lungs and the diaphragm.

MAIN DUTIES


• Typing and digital transcription of clinical letters, correspondence, reports and other documents to support the medical secretarial team.
• To prioritise administration workload ensuring deadlines are met on a daily basis providing a seamless administration service to the medical secretarial teams.
• Receive telephone enquiries with tact and discretion and have the ability to deal with these appropriately and in a timely manner.
• Receive, record and prioritise incoming and outgoing post, both paper and electronic, extracting relevant correspondence.
• Produce regular correspondence and documents to meet specific deadlines, using packages which may include Microsoft Office, Word, Excel, Outlook, PowerPoint and in-house computer packages.
• Retrieve patient results from ICE desktop in a timely manner and maintain systems for monitoring and retrieving outstanding investigations. Filing results once signed by the Consultant.
• To provide general administrative duties e.g. filing, faxing, scanning and photocopying.
• Tracking in/out medical notes when necessary
• Requesting notes from medical records as appropriate.
• Ensure effective communication with all work colleagues, visitors and patients.
• Searching for notes following case note requests from Health Records when requested.
• To cover consultants’ secretaries in their absence.
• Maintain confidentiality at all times ensuring that information is only divulged to authorised sources and by appropriate means.
• Input and extract data from patient administration system (PAS) and other relevant software programmes, which may be Trust-wide or speciality-specific.
• Cancelling/amending outpatient clinics in Consultant’s absence.
• Attend all mandatory training.


This advert closes on Wednesday 20 Mar 2024

Join us as a Customer Service - Personal Banker

• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
• We’ll look to you to proactively find ways to continually enhance our customer banking experience
• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquires and transfers
• Helping customers to understand the different ways they can bank with us and the range of services we can offer
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

The skills you'll need

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
• Strong interpersonal skills and the ability to work well as part of a team
• The commitment to develop new skills and responsibilities

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.

Hours

• Full time – 35hrs
• Permanent
• You’ll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

How we'll reward you

Salary: £23,400 per year (pro rata for hours worked)

You’ll join on a competitive salary of £23,400 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) – you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

At Lancashire Care we are passionate about providing high quality patient centred care. We are currently recruiting a forward thinking, reliable and enthusiastic individual to join our busy administration team based at Referral & Assessment Centre, Daisyfield Mill, Blackburn aligned to the Specialist Network.

As a vital team member you will provide excellent administration and communication skills and work flexibly in response to the service needs. You will provide day to day support to the CAMHS team. You will have strong interpersonal and organisational skills, be computer literate and be able to use a variety of systems including Excel and Microsoft Office, possess excellent time management skills along with the ability to manage competing demands and priorities.

This is a very varied role and would suit someone who is highly motivated and capable of working on their own initiative, with a medium level of supervision.

This is an exciting opportunity for a committed individual to join the Administrative Team and assist in the smooth running of the service.

This will include:
• Provide a range of secretarial duties to the team or department
• Attend departmental meetings on a regular basis
• Ensure data is inputted accurately and timely and proactively
• Be the first point of contact for the team or department. Greeting visitors, answering telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
• Respond to queries, dealing with routine matters and passing on more complex queries to the appropriate member of staff
• Provide day to day support to clerical officers where appropriate
• Work collaboratively with the appropriate management teams and other departments and ensure that all cases are dealt with in a timely manner
• Attend and participate in team meetings and administrative service meetings as required
• Typing appointments/discharge letter

The successful candidate will have a good all round administration skills/experience and knowledge of customer service. You will be required to work flexibly in response to the needs of the networks administration service, providing cover to various sites as directed by their administration line manager to ensure continuity of a quality service provision.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Please see attached the job description and person specification for more information about this role.


This advert closes on Monday 25 Dec 2023

Waddington & Sons Solicitors (Blackburn) are recruiting for an Administrative Support Apprentice. The successful candidate will work towards a Level 3 Business Administrator apprenticeship over the duration of 18 months.

Job Details:
• Working as business support across the whole firm, collaborating with a number of departments
•Variety of business support duties and tasks
• Photocopying and scanning old files making them digitalized
• Post to be scanned
• Typing duties
• Writing letters and sending them to clients
• Reception cover, dealing with customers, answering calls, taking messages and transferring calls
• Inputting and uploading data/documents to clients files safely
• General admin and support duties

Requirements:
• Private, confidential and trustworthy
• Good attention to detail
• Friendly and approachable
• Good listening and communication skills
• Able to speak to customers on the telephone and face to face
• Good timekeeping
• Public transport available near offices

GCSE Requirements:
GCSE Maths and English 4/C or above

Hours of Work:
Monday - Friday: 9:00am - 5:15pm, 1 hour lunch, 36.25 hours per week

Proud member of the Disability Confident employer scheme