Total 267 Administrative / Clerical job vacancies in Frampton On Severn, Gloucester

For more information on working for the Trust, please see the attached Job Description and Person Specification. For more details on the post, please contact Alana Horne.

For more information on working for the Trust, please see the attached Job Description and Person Specification. For more details on the post, please contact Kellie Smith (see contact details)

Further information regarding this role can be obtained via the job description and person specification within this advert.

Key Result Areas Whilst the organisation and structure within specialities/divisions may vary the specific remit of this role will include: Transcription Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance. Outcomes, Results and Clinics - Tracking of results/ appointments and highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc, to ensure that RTT guidelines are achieved for patients. Specialty Specific Support - Providing a comprehensive secretarial support to the consultant surgeons whilst being the first point of call for patients, GPs, family members and other professional colleagues and organisations. - Regularly informing the Secretary Supervisor about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc - Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc Service Improvement - Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements. -As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately. Team-working - To work cohesively with the Secretary Supervisor to ensure that administrative work is shared out equally and performed to excellent, efficient and safe standards - To cover colleagues during absences/annual/sick leave as directed. You may also be required to undertake job rotation for cross cover as well as for development and training purposes. - Undertaking routine office duties including electronic note tracking, photocopying and filing of correspondence and results and maintenance of records. - Liaise with relevant team members to ensure that any process changes run smoothly and efficiently. - Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager.

The post holder will to assist in the provision of a high quality, patient centred service by communicating and working effectively with all colleagues within the Bowel Cancer Screening service, as well as other departments and external service users, e.g. liaising with the regional hub, screening participants, GPs and hospitals, maintaining confidentiality at all times. Develop and maintain effective channels of communication within the administrative and wider screening team, engaging staff at all levels of the organisation in participant care. Actively manage barriers to communication across levels of responsibility to contribute towards a positive outcome for screening participants. Produce accurate and complete records of communication consistent with internal policies and National programme guidance. Post holder must demonstrate the English language proficiency. Arrange colonscopy appointments, escalating any capacity issues and inputting patient and procedure details onto Trakcare and Medilogik systems. Assist in the organisation of the referral of patients to other departments/hospitals for investigations or further treatment were appropriate. Ensure systems and processes are in place to enable national targets to be met as part of the national BCSP standards, following local and national guidelines. Conduct potentially sensitive telephone calls to patients in order to arrange Post Investigative Appointments (PIA), as requested by the Specialist Screening Practitioner team (SSP). Ensure accurate data collection, collation and in-putting, and preparation of basic data reports. Responsible for delivery and collection of prescriptions from Pharmacy. Process confidential or sensitive patient documentation, responding to requests to compose, type and print correspondence as necessary. Collate and input patient information onto the Open Exeter system (BCSS). Assist in monitoring Capacity and Demand within the Bowel Cancer Screening Programme, highlighting shortages where appropriate and arrange for rooms/lists to be handed back to the symptomatic service when required. Be responsible for the preparation of case notes and assessment packs for clinic sessions, using all appropriate technologies, procedures and guidelines, ensuring an accurate, timely and high quality service to all users. Responsible for the locating, tracking, collecting and returning of case notes, using appropriate technologies and procedures and guidelines. Assist in carrying out a monthly case note audit. Act as the first point of contact for the Programme hub, patients and the team members, using initiative to resolve queries in a professional manner. Ensure all incoming calls are redirected appropriately and are responded to in timely manner. Monitor and prepare data sets for positive assessment appointments. Arrange interpreters as required and ensuring screening staff receive up to date clinic lists. Maintain BCSP surveillance waiting lists, ensuring referral pathways are adhered to. Action surveillance alerts on BCSS system, generating health check forms. Escalate Trakcare alerts to the screening team Participate in the reviewing and updating of departmental work instructions, as required by BCSP Management. Assist the BCSP Lead Administrator and Programme Manager in the training of new staff members. Work independently and flexibly to ensure that all work tasks are carried out to a high standard of quality that meets all departmental and organisational requirements for information governance, data protection and ensure compliance with processes to facilitate achievement of QA Standards.

Please see job description attached for more information detailing the main duties and responsibilities of the role.

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us. Please note: This advert may close early if a high volume of applications are received

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us. Please note: This advert may close early if a high volume of applications are received

An exciting opportunity has arisen for an experienced Conveyancing Secretary / ConveyancingAssistant with 2 years' experience to join an award-winning legal firm. This full-time, permanent role offers excellent benefits and a competitive salary.

As a Conveyancing Secretary / ConveyancingAssistant, you will be providing vital secretarial and administrative support residential conveyancing department, ensuring smooth daily operations within the firm.

What we are looking for:

- Previously worked as a Conveyancing Secretary, Conveyancing Assistant, Legal Secretary, Legal Assistant or in a similar role.

- At least 2 years of experience.

- Understanding of the residential conveyancing process.

- Excellent communication skills.

Apply now for this exceptional Conveyancing Secretary opportunity to work with a dynamic team and further enhance your career.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Please see attached Job Description and Person Spec for a detailed view of the role or contact Gemma Street-Price, Junior Operational Services Manager on 01782 671522

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

For more information on working for the Trust, please see the attached Job Description and Person Specification. For more details on the post, please contact Kellie Smith (see contact details)

Job purpose To provide clerical and reception cover for the ward, administration and clerical support to the Ward Manager/ Nurse in Charge and to enter and maintain patient demographic data and ward/consultant status. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Skills in these areas would be desirable however full training will be given including other relevant Trust training: - Ability to work in a team and independently - Customer care skills - Effective communication skills across all disciplines of staff, patients and public - Knowledge and understanding of confidentiality and data protection in accordance with Trust policy and procedures. - Able to communicate effectively, and act appropriately and quickly in an emergency - Experience in using a PC - Knowledge and understanding of the Trust including a basic knowledge of roles in other areas - Some knowledge of clinical terminology and flexibility to support another ward/team if required KEY RESULT AREAS - Demonstrate excellent customer care skills. Provide a welcome point for the ward, responding to patient, staff and visitor requests appropriately - Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively - Receive queries, both in person and on the telephone and manage appropriately - Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care - Assist ward nurses with discharge process, e.g. updating Trakcare and transport bookings - Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion. - Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians. - Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure - Arrange routine and emergency transport to prevent unnecessary delays in patient flow - Accurate input of patient details including bed status on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements - Working Knowledge of routine for ordering on P2P and Stationery system - Safeguarding of all patients - Provide all general and ad hoc administration and clerical support as directed by the Ward Clerk Management Team. - Follow Trust Infection Prevention and Control Policies, within the scope of own role. - Adherence to the latest Trust Policy on Uniform and Dress Code Standards - Flexibility to support other wards with Ward Clerk support when the need arises and there may be an occasion to work across both sites due to operational needs. Organisational Arrangements Ward Clerk Manager, Assistant Ward Clerk Manager and Admin Co-ordinators are the direct Line Managers for Ward Clerks and will complete the appraisal process with input from the Ward Managers. However, the appropriate Nursing staff will provide direction on a day-to-day basis Additional Contact Details Dee Hargreaves (Assistant Ward Clerk Manager) 0300 422 5637

KEY RESPONSIBILITIES To communicate non-clinical verbal and written information in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties as a result of old age, hearing loss, pain, fear and language or learning difficulties. Information has to be communicated using relevant speed, accuracy, tact, understanding and confidentiality. To work as part of a team and also individually to provide high quality referral services and provide cover when needed during times of staff absence or annual leave. To provide an effective and efficient, customer friendly service to the patients of MPFT, their families and carers. To appoint, cancel and rearrange appointments as required using the (Rio) Referral system. To answer telephone enquiries from members of the public and other healthcare To work process letters as appropriate in relation to booking. To provide support and advice, maintain channels of communication and links with clinical and other staff within the department. To manage the day-to-day running of clinics ensuring they are used to capacity. The role is varied and requires confidentiality, initiative, flexibility and capacity of handling peaks in the work programme and an ability to relate to a wide range of individuals on behalf of the MPFT. Recording accurate, confidential and sensitive patient information. Methodical and able to work under pressure Please read Job Description and Person Specification for full details

Our client, a family run company who specialise in the sales of sofas and beds are looking for a competent and driven administrator to come in and manage the day to day administration of both the store and warehouse based in Gloucester.

Working closely alongside the Directors and Store Manager you will become a vital member of the team and will be responsible for all administrative duties ensuring you uphold the highest levels of customer service at all times.

Responsibilities:
-Handle incoming customer inquiries via phone, email, and in-person, advising on the products for their needs
-Resolve customer complaints and issues promptly and professionally
-Maintain accurate customer records and update information on the database
-Process orders, repairs, and exchanges efficiently
-Manage drivers delivery routes, communicating to all staff & customers to ensure smooth deliveries
-Opening & closing the store and office
-Production of regular social media content for the business
-Overseeing the loading & unloading vans for deliveries
-Handle the disposal of old furniture as well as cardboard & plastic, booking tip runs etc
-Ensure the shop is clean & tidy as well as fully stocked with everything priced up
-Manage stock levels and assist in inventory control processes
-Perform general administrative tasks such as data entry, filing, and document preparation

Candidate Attributes:
-Previous experience working in a retail setting
-Proven office skills with good IT skills and the use of Microsoft Office applications
-A strong desire to contribute to the company’s ongoing success
-Good work ethic and positive ‘can do’ attitude
-Exceptional customer service and people skills
-Full UK driving licence and own vehicle

Hours: Monday – Friday, 8:30am – 5pm

Salary: Up to £25k per annum