Total 464 Administrative / Clerical job vacancies in London Heathrow Airport, TW6 2GW

Trainee Admin Officer is required for a prestigious property management company in central London.

Duties include but are not limited to:
• Provide comprehensive administrative support to the team
• Assist in the coordination of projects and team activities.
• Maintain accurate records and databases.
• Provide general office management duties – including ordering of office supplies, overseeing general office upkeep.
Work closely with property manager and help to meet deadlines as and when required.
Work closely with maintenance administrator and able to liaise with contractors/landlords/other staff in the provision of the day-to-day maintenance service.
Assist in the administrative works and office duties which may be required in the absence of the Property managers.
Maintain excellent phone etiquette while communicating with tenants, vendors, and team members.
Manage office operations to ensure efficiency and organization.

Experience:
- Good verbal & written Communication skills, must be able to use own initiative and effective team player
- Proficiency in administrative tasks and data entry.
- Experience of using computer software including Microsoft word, Excel, Outlook etc



If you are available for interview and can start immediately, please text your name and number with Ref: ADMIN011 to 07950780359, or call 02071939470 for inquiries. You can also send your CV to mimi@gen122.com

What's involved with this role:

Temporary Customer Service Administrative Assistant x 4 – Housing



Job Ref: Brent 5258412

Pay Rate: £17.27 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

Role Length: This opening assignment is for 4 months

City: Wembley, London

The purpose of the role is to provide customers and other stakeholders, first contact resolution for Housing & Neighbourhoods service area enquiry types via phone, email, webchat and social media channels.

Key Responsibilities:

Provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times.
Carry out all duties in accordance with relevant Council and Customer Service policies, procedures and standards to ensure the delivery of excellent services to customers and stakeholders.
Provide a professional first point of contact and to work effectively and professionally with internal and external colleagues to resolve customer enquiries, complaints and transactions covering Housing & Neighbourhoods.
Take ownership and appropriate action to resolve enquiries within agreed levels of empowerment across a range of channels including phone, email, web chat and social media.
Promote, encourage, educate and support customers to confidently access services via alternative channels to reduce service demand and support channel migration.
Efficiently and effectively search, utilise and update a range of databases and IT systems accurately to resolve customer enquiries, award discounts, process payments, log complaints and handle transactions in accordance with protocols for data entry and compliance.
Respect and understand the individual needs of customers and arrange appropriate support in order to ensure fair and equal access to services, including necessary translations or interpretation skills.
Effectively manage challenging customer interactions with tact, diplomacy, sensitivity and empathy, with due regard for staff and customer safety.



Qualifications:

Good standard of education including Maths and English at GCSE level or equivalent.



Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Knowledge of providing a customer focussed advice, information, enquiry, transactions and complaints handling service covering a broad range of enquiry types.
Experience of providing a customer-focused service in a demanding, fast paced customer service environment including areas requiring the application of discretion or judgement.
Experience of effectively resolving enquiries covering a range of enquiry types delivered through channels including phone, email, web chat and social media.
Ability to effectively resolve complex customer enquiries, requests, complaints or transactions and deal with a high volume of customer contact via various access channels.
Ability to relate to and understand the needs of a diverse range of people and to proactively seek solutions for their needs e.g. linguistic or disability.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.











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Job Ref: Brent 5258412


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

**Purpose of the job:**

I am an older gentleman who has dementia living in the Camden area. I require a bank carer/assistant that can cover my existing team when they are on holiday or off sick.

I love to go out daily and have regular daily activities. I am looking for someone to accompany me to Chalk Farm NW1 to my lunch club, and then head down to Camden Town NW1 for my art class.

I am a very chatty man and likes a laugh and dancing. I am also a Frank Sinatra fan, and an Arsenal supporter. The qualities Im looking for in a PA are the following: they should like to have some banter, be able to walk well as I enjoy walking, have knowledge of the Camden area, and if not be able to use google maps on their phone. Some of my activities may involve bus journeys so using public transport is a necessity.




**Hours and rate of Pay:**


* £14.10 per hour
* Up to 30 hours per week as and when required.
* Guaranteed hours for 23/12/24, 27/12/24, 30/12/24 and 2/1/25.




**Supervision:**


* My personal assistant is accountable to the employer in all aspects of their work. They should always ask what my needs are and listen to my directions and requests.




**Main Duties:**


* Support to access the community to engage in various social activities.
* Assist with personal care, breakfast preparation, prompts with medication, light cleaning and laundry.




**The main duties identified in the job description are examples of the expectations required; there may be occasions where you are reasonably requested to provide additional activities to be undertaken inside or outside of the home.**




**Personal Assistant Specification:**


* My assistant must be honest, trustworthy, and reliable.
* My assistant must respect my privacy and always maintain my dignity.
* My assistant must be enthusiastic and flexible with a caring disposition.
* You must be able to work well independently.




**The post is subject to an enhanced DBS disclosure which will be funded through your employer.**

****

**Vacancy closing date: 03-Dec-2024**

Customer Service Administrative Assistant needed in Wembley

The rate is £17.27ph PAYE

This is a temporary role

The reference number is: 5258412

The successful candidate will provide customers and other stakeholders, first contact resolution for Housing & Neighbourhoods service area enquiry types via phone, email, web chat and social media channels. They will provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times and will carry out all duties in accordance with relevant Customer Service policies, procedures and standards to ensure the delivery of excellent services to customers and stakeholders.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.

Attend meetings, deputising for the Secretariat Manager as required. Manage general admin for the department including authorising temps timesheets, invoices, andstationary orders, and reporting faults/repairs as needed. Type clinical correspondence for the consultants to ensure department meets five day turn aroundtarget. Provide cross cover support in the absence of the Medical Secretariat Supervisor colleague. Provide management support, sharing knowledge and best practice across the department. Agree individual Personal Development Plan with line manager Take every reasonable opportunity to maintain and improve professional knowledge and competence. Any other duties appropriate to the grade and nature of the post as requested by the line manager.

Organising meetings and minute taking Managing and escorting visitors as appropriate Administration and maintaining a robust system of document management and control Maintain constructive relationships and communicate effectively with all members of the Colindale Sequencing Laboratory team and other stakeholders as appropriate Undertake information/project work and contribute to effective information management. Deliver against agreed objectives, achieving quality outcomes To work as part of the Colindale Sequencing Laboratory team providing support to the department and other staff and to ensure essential cover during sickness and absence. To undertake projects and functions as agreed by the Colindale Sequencing Laboratory Unit Head. Dealing with invoices, ordering, and receipting goods on the MaPS internal UKHSA procurement system. To support HR recruitment functions. For a full list of the main duties and responsibilities of the role, please refer to the attached Job Description. The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Selection process details This vacancy will be assessed using a competency-based framework which will assess your Qualifications, knowledge and experience and / or skills and abilities outlined in the essential criteria. Stage 1: Application & Sift You will be required to complete an application form. You will be assessed on the below listed 11 essential criteria, and this will be in the form of a: Application form(Employer/ Activity history section on the application 1000 word Statement of Suitability. This should outline how you consider your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria. The Application form and Statement of Suitability will be marked together. Please do not exceed 1000 words. We will not consider any words over and above this number. If you are successful at this stage, you will progress to an interview. Unfortunately, late applications will not be considered. Stage 2: Interview You will be invited to a (single) face to face interview. Knowledge, experience, skills & abilities will be tested at interview. Interviews will be held week commencing TBC. Please note, these dates are subject to change. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Location This role is being offered as office working based at: UKHSA Colindale61 Colindale Ave,London,NW9 5EQ Eligibility Criteria Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants). Security Clearance Level Requirement Successful candidates must pass a disclosure and barring security check. If based at one of our scientific locations you will be required to have a Counter Terrorism Check security vetting check as a minimum. For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3 years as the role requires Counter Terrorism Check (CTC) clearance. In exceptional circumstances UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

The post holder will be responsible for the supervision and line management of a varied and efficient secretarial team who provide a typist and administration service to a specialist clinical team.

The post holder will be responsible for ensuring that the resources within the team are used appropriately to provide a full service to the clinical team. Building relationships with clinical colleagues is a key part of this role to understand the service and work together to deliver a high standard of administration and secretarial support.

The post holder will be responsible for the team achieving both the national and local targets related to typing and administration where relevant.

Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinician.

Supervise and support Medical Secretaries, Audio Typists and admin clerks to ensure service delivered to a high standard to meet targets and Key Performance Indicators.

Ensure a high level of service to patients, other health professionals and colleagues including management of patient queries and telephone calls.

Deal initially with such matters as discipline, sickness (completing ‘return to work’ forms) and timekeeping, facilitating resolution at local level wherever possible, referring to the Secretariat Manager where necessary.

Ensure leave is scheduled to maintain service delivery, liaising with the Secretariat Manager as required.

Conduct appraisals for a specific group of Medical Secretaries, Audio Typists and Admin Clerks, coordinating training needs and ensuring the department meets mandatory compliance targets.

Assist with the recruitment & deployment of staff across the department.

Manage the recruitment and monitor the performance of any temporary medical secretaries.

Ensure the department and individuals are compliant with Health & Safety legislation, completing incident forms and developing action plans as appropriate to eliminate or reduce risks, forwarding documentation to appropriate departments in a timely manner

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Attend meetings, deputising for the Secretariat Manager as required.

Manage general admin for the department including authorising temps’ timesheets, invoices, and stationary orders, and reporting faults/repairs as needed.

Type clinical correspondence for the consultants to ensure department meets five day turn around target.

Provide cross cover support in the absence of the Medical Secretariat Supervisor colleague.

Provide management support, sharing knowledge and best practice across the department.

Agree individual Personal Development Plan with line manager

Take every reasonable opportunity to maintain and improve professional knowledge and competence.

Any other duties appropriate to the grade and nature of the post as requested by the line manager.


This advert closes on Thursday 28 Nov 2024

Prescriptions: To process, all medication requests sent in by patients using the various protocols in place. Monitor the prescription email, online patient access for patients medication request and queries. Ensuring that all paper requests are process daily. Process patients medication on set days (on wall calendar) Print patients Dossett box on set days for the pharmacies. Working alongside with the practice pharmacist with queries to solve the issue together. Following up prescription requests/queries via the practice task system Liaise with the pharmacy when there are Dossett box changes via telephone and email. Answering the telephone to patients and other healthcare professionals and helping with any queries efficiently. To liaise with patients and chemists regarding queries and requests. To ensure repeat medication is issued in line with the protocols that are already in place, and where queries are raised that they are dealt with in the best way. Following protocols for monitored medication (i.e. DMARDs, ADHD, Warfarin). To ensure that patient queries on medication are highlighted to the relevant GP or practice pharmacist. On a regular basis goes through prescriptions not picked up and unlikely to be picked up as a result of the timescale, to remove the details from the patient records and then destroy the prescription. Inputting patient data (i.e. Warfarin details, blood results) Liaising with hospitals re medication summaries/queries. Sending out appropriate letters (i.e. new repeat slips; repeat dispensing; medication reviews) Sending out appropriate letters (i.e. new repeat slips; repeat dispensing; medication reviews) Expedite urgent prescriptions to help ensure a safe and responsive service for our Patients. Ensure you are keeping Patient information updated and that Patient information is secure /kept confidential at all times. Maintain accurate Patient records promptly and quickly - entering data in accordance with reporting requirements. Provide an efficient administration service as part of a Team to ensure the smooth running of the prescription support to our clinicians Respond to enquiries from Patients, carers, secretaries, NHS administrators, Consultants or the Medicines Management Team in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face-to-face and maintain precise records of the communications Issuing appliance items for patient upon request from appliance companies (catheters, dressings) Build good working relationships with local Pharmacies to help enable our prescription service Chasing Hospitals and other healthcare organisations for patient information such as up to date letters, Discharge, querying information given by them via email and telephone. Medicine management audits as requested by GP Practice Manager - ICB Prescribing advisor Searches Ensuring that this is done monthly Sending out the correct blood test and information (related to the search) Making sure patients health prompts (weight, height, BP) has been checked recently to allow pharmacist to complete the medication review. Ensuring that all searches are completed monthly for the GP and practice pharmacist to then complete their part. Results Answering the results line and informing patient of result. Chasing the result for the patient Results received via the link Ensure patients are matched Ensuring doctors are matched Ensuring results for GPs on leave are forwarded to another GP Rejecting results for patients that are not registered ensuring the hospital is notified via emailed Checking the cytology results and informing the GP of abnormal results and adding the relevant diary date for recall.

Job Title: Administrative Assistant

Contract: 6-month contract

Location: London, completely Remote

Salary: £116 per day

SRG are working with a leading Medtech company to help them find an Project Assistant to join their busy team.

This role involves administratively overseeing and tracking the progress of the Job Description (JD) review process. The incumbent will play a critical role in ensuring that all JDs are reviewed, completed, and stored in accordance with Standard Operating Procedures (SOP) and within the agreed-upon timelines. This includes monitoring compliance with SOP requirements, coordinating with relevant stakeholders, and providing updates on the status of the JD review exercise.

Key Responsibilities will include:

• Monitor, track status, and report the progress of the Job Description (JD) review exercise.
• Ensure that all JDs are reviewed, completed, and stored by the appropriate parties in alignment with the new global Standard Operating Procedures (SOP).
• Monitor, track, and align to strict adherence of established timelines for the overall JD review process.
• Coordinate with relevant stakeholders, providing feedback and direction to ensure smooth execution and timely completion of the review process.
• Provide regular updates and reports on the status and progress of JD reviews.
• Identify any issues or delays and report to project team to implement corrective actions to keep the review process on track.
• Provide reminders and follow-up and provide answers to questions as needed to keep the project on track with timelines.

Candidate Requirements:

• Proven experience in tracking project progress, organising and reporting data updates to ensure timely completion of tasks.
• Strong attention to detail and ability to ensure accuracy and alignment with Standard Operating Procedures (SOP)
• Effective communication and collaboration skills to work with multiple stakeholders, provide feedback across higher levels of the organisation, and ensure smooth process execution.
• Ability to prioritize tasks, act with urgency, and meet strict deadlines within an agreed timeframe.
• Ability to identify issues, propose solutions, and implement corrective actions promptly.
• Strong skills in providing progress updates, tracking metrics, and ensuring appropriate transparency throughout the project.
• Solid Microsoft Office skills, including at least intermediate skills in Excel
• Prior experience with Compliance Wire preferred but not required

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

We have an exciting new job opportunity for an Admin Officer to join our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice Working for WILLESDEN MAGISTRATES COURT This is a full-time temporary role for an ongoing 6 months with a view to extending the contract further. The responsibilities of the role will include:

This is a criminal court covering low- to mid level offences

Salary: £12.09 rises to 13.98 after 12 weeks in the role p/h (with benefits of pension scheme and holiday.

Hours: 37 hours per week, Monday to Friday, 8:30-AM -4:30PM

role is running till September 2025

Duties:

• Court Clerking which will be a mixture of face-to-face hearings and also via Microsoft teams.
• Working with judges, preparing their documents for cases which are to be either face to face or on Microsoft teams.
• Processing Court orders, liasing with parties within the court
• Will be a mixture of processing work and court clerking
• Scanning documents and transferring files
• Liaising with members of the judiciary
• Uploading documents onto electronic systems/databases
• Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin
• Will be strictly working in the office, not working from home

Skills required:

• Good excel skills
• Good organisation skills
• Good attitude
• Ability to communicate efficiently via telephone, email etc and to remote workforce
• Ability to work on own initiative

A DBS check will be needed before you can start this role, we will process this for you.

if you are successful you will be subject to security checks which take approximately 2-3 weeks to process.

If you have excellent organisational skills, data entry skills and an administrative background then do not delay and apply today!

Please apply online or contact Basheer at Basheer.Dawoud@ brookstreet.co.uk. Please remember to include your mobile telephone number, CV and the role you are applying for.

.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

To efficiently undertake basic administration and clerical duties which may include the following duties inter-alia as directed:
• Data input, data extraction, photocopying, faxing, filing and typing duties
• To deal with internal and external post and emails on a day to day basis
• To support the team to maintain accurate, timely and legible records
• To answer/deal with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff in an appropriate and timely manner.
• To file documents in court and assist in taking instructions from the clients.
• To provide appropriate reception cover as and when required.
• To meet and greet visitors as required.
• To maintain filing systems in line with organisations’ policies and procedures.
• To be a flexible and supportive member of the team.
• To maintain strict confidentiality at all times
• Attend and take part in team meetings & regular reviews with line manager etc.
• Throughout the training period the post holder will be expected to complete all educational and training as required.
• Ensuring the working environment is clean and tidy

We have an exciting new job opportunity for an Admin Officer to join our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice Working for Westminster Magistrates Court

This is a full-time temporary role for an ongoing role till the end of September 2025 with a view to extending the contract further.

This role is working for the Court via our recruitment agency, Brook Street

Salary: £13.98 p/h (with benefits of pension scheme and holiday.

Hours: 37 hours per week, Monday to Friday,8:30-4:30 PM

you will be working in the customer service department of the court

List Caller and/or Customer Services

List Caller - Set up Courtroom & prepare court lists. Check in defendants, solicitors & court users. Ready files for the clerk. Ferry paperwork & files to/from office. Escort & swear in witnesses, interpreters, police officers. Deal with customer enquiries in the public areas. Work as team with Clerks, Probation, Police Liaison Officer & Drugs Worker. Please note this role requires public speaking in the courtroom.

Administrative duties in the Customer Services Dept. of Westminster Magistrates' Court - including Dealing with enquiries at the public counter, Answering telephone enquiries, Collating and entering data from CITM trial forms to a database, Booking ad-hoc interpreters required in court and entering interpreter timesheet data, general admin work within Customer Services

Duties:

• Dealing with enquires on the public Counter
• Answering Telephone enquiries
• collating and entering data from Trial forms to a database
• booking ad-hoc interpreters required in court and entering interpreter time sheet data
• general admin work with customer service
• training will be required.
• Will be strictly working in the office, not working from home

Skills required:

• Good excel skills
• Good organisation skills
• Good attitude
• Ability to communicate efficiently via telephone, email etc and to remote workforce
• Ability to work on own initiative

A DBS check will be needed before you can start this role, we will process this for you.

if you are successful you will be subject to security checks which take approximately 2-3 weeks to process.

If you have excellent organisational skills, data entry skills and an administrative background then do not delay and apply today!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

To act as first point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, patients/carers, other departments within the Trust and external bodies. To produce correspondence and reports by the use of audio transcription technology/D scribe. To type urgent clinical letters, including those of a sometimes distressing or emotional nature from audiotape or direct dictation as agreed. To organise and support meetings on behalf of the Consultant and the Consultants team, taking and distributing minutes as required. To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.