Total 102 Administrative / Clerical job vacancies in Norwich Norfolk, NR4 7UY

Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required. Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Assist patients and their Carers by arranging translation/interpretation facilities. Demonstrate and maintain knowledge and understanding of Trust RTT policy. Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases. Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required. Adding patients to waiting lists as requested taking into account the urgency of the case and the patients preference. Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward/theatre/clinics as required. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Cover the absence of other Divisional Support Administrators and Personal Assistants, and all of the associated duties and workload. Delegate work to the Divisional Support Assistant and plan and prioritise own workload. Organise initial recruitment processes and establishment processes in respect of Medical Division staff. Maintain and update personnel records for existing Medical Division staff, accurately recording basic changes such as working hours, name, address, bank details, and more complex changes such as maternity leave, flexible working, annual leave entitlement changes and secondments. Maintain accurate establishment lists and attend establishment meetings as required to ensure Divisional, Workforce and Finance records are connected. Act as Divisional liaison with HR, Payroll, Finance and IT regarding ESR matters. Manage the production and processing of ESR forms and generate agreements as required. Ensure that divisional ESR, data entries and other stored information is updated and accurate at all times. Resolve basic enquiries regarding contractual issues, for example working hours, annual leave entitlement, pro-rata pay, and escalate problems where necessary. Resolve routine pay and pension enquiries and escalate problems where necessary. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

To provide clerical support and assist the Ward Manager or her Deputy on the admission/transfer and discharge of patients. To greet and direct all visitors e.g. patients, relatives, Chaplains, to the appropriate member of staff or patient. To update the inpatient diary, ensuring all details are accurate and up to date and correspond with PAS. To keep records up to date by using PAS i.e. patients admitted, transferred, discharged from the Ward. Liaise with nursing staff over the discharge of patients, including where appropriate the collection of property from General Office, dispatching notes, arranging transport to peripheral areas. To prepare the clinical coding form, inpatient sick certificate and GP discharge letters for each patient episode and ensure it is completed by medical staff. To ensure that all documentation is complete when the patient is discharged from the ward and that the discharge letter is faxed to GPs within 24 hours. To arrange where appropriate follow-up outpatient appointments. Ensure that admission procedures and regulations for Overseas Visitors are met including EC patients. To provide Bed Management with an accurate bed state on an agreed timely basis. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social services and other health professionals and staff. To communicate appropriately with patients, relatives and visitors who may be fearful, aggressive or have sensitive concerns, needing reassurance. Also, to treat those patients, relatives and visitors who may present with difficulties in communication e.g. hearing impaired, mental health issue, elderly confused patients, in a friendly and welcoming manner whilst maintaining confidentiality. To be responsible for ensuring the correct and timely input of patient information onto Patient Administration System (PAS), observing the rules of real time data entry. All aspects of this role should be carried out in line with the Trusts policies and procedures on date collection and confidentiality. Attend to all communications, for example emails, phone calls and investigation results on a daily basis, prioritising and taking action as required. Receive patients to clinic, confirm demographic details on arrival and ensure regulations for overseas visitors are met. Produce new front sheets and labels if there are any amendments. Reconcile the clinic to include DNA outcomes to meet with Trust Policy. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to complex enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns, needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. To sensitively provide and receive complex information using tact and adapting communication style to meet the needs of individual levels of understanding. Recognise the importance of individual rights in accordance with legislation, policy and procedures. Attend to all communications, for example, emails, faxes, investigation results on a daily basis. Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the consultants/clinical teams attention. Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Assist patients and their carers by arranging translation/interpretation facilities. Demonstrate and maintain knowledge and understanding of Trust RTT policy. Update RTT in accordance with Trust guidelines and ensure accurate patient pathways, investigating and correcting errors as required. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases. Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy. Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient, diagnostic and waiting lists where relevant. Book patients from waiting lists and update associated booking systems (eg ORSOS, ARIA etc) in line with departmental requirements and in line with the Trust RTT Policy. Utilise outpatient and inpatient PTLs to track patients through pathway. Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward/theatre/clinics as required. Organise and support higher level meetings, such as divisional/directorate/governance meetings, on behalf of Clinical Director or other senior staff, including attending to take formal minutes as necessary. Please see the attached job description for full details.

Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required. Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Assist patients and their Carers by arranging translation/interpretation facilities. Demonstrate and maintain knowledge and understanding of Trust RTT policy. Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases. Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required. Adding patients to waiting lists as requested taking into account the urgency of the case and the patients preference. Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward/theatre/clinics as required. Please refer to the Job Description for the full specification of responsibilities and requirements for this post

Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

COLTISHALL MEDICAL PRACTICE JOB DESCRIPTION DISPENSER Responsible to: Practice Manager and Partners MAIN PURPOSE OF JOB To ensure: q That enquiries from patients are efficiently and courteously handled q To maintain all prescription records on computer q That prescriptions are dispensed accurately and promptly according to Practice policy q That the dispensary premises are kept tidy MAIN DUTIES q Being aware at all times which doctor is on call, his whereabouts and knowing which doctors are working at any given time q Answering general enquiries within limits of knowledge, confidentiality and experience with regard to medication dispensed, referring to GPs, Pharmacists, or Pharmacy Technicians where applicable q Receiving patients following consultations and dispensing prescriptions as necessary q Issuing patients repeat prescriptions in a timely manner as set out in the Standard Operating Procedures q Forwarding any queries to the appropriate doctor q Recording any outcomes from queries in electronic medical record q Scanning processes complete the checking procedure for repeat prescriptions, but in the event of equipment/software failure these checks should be completed by other dispensers q To order and maintain satisfactory levels of drug stocks according to practice policy q To order and maintain satisfactory stocks as advised by nursing team in treatment room q Ensuring controlled drugs are recorded and maintained in accordance with practice policy q To order all containers, closures, boxes and bags for dispensary q Ordering drugs at the most competitive prices q Checking delivery notes and invoices where appropriate q Checking expiry dates of incoming drugs q Prepare and check medi wallets/support systems for patients with second dispenser. Liaise with and complete relative forms for Medicine Support Services as required. q Ensuring that the prescriptions are correctly endorsed q Ensuring the correct endorsements are on the prescriptions q Ensuring that prescriptions are counted ready to be sent away at each month end q Ensuring the back of prescriptions are correctly completed by patient q Collecting and reconciling prescription charges ready for banking q Collection and processing money from private prescriptions q Liaising with practice and district nurses and other members of the team regarding dispensary matters q Ensuring the dispensary shelves are dusted and expiry dates are checked on at least a monthly basis discarding drugs past their expiry dates on a regular basis q Ensuring the dispensary area is left tidy and ready for use by incoming colleagues together with information about any unresolved or urgent matters q Participate in making tea/coffee for other members of staff and washing up q Checking fridge temperatures daily q Locking fridge at the end of each day q Undertake end of day procedures q Complete the end of day cashing up. q Assist receptionist in the closure of the premises AND ANY OTHER DUTIES WHICH ARE REQUESTED BY PARTNERS OR PRACTICE MANAGER COLTISHALL MEDICAL PRACTICE JOB DESCRIPTION PRESCRIBING CLERK Responsible to: Practice Manager and Partners MAIN DUTIES To process all medication requests coming into the Practice as set out in the Standard Operating Procedures: NHS App Emails Post Slips Coltishall Pharmacy mediwallet patients Spixworth Pharmacy mediwallet patients Phone requests Monthly Nursing Homes Mill House & St Marys Printing off mediwallet (dosette box) scripts To take phone calls between a designated time (9am 5pm) To check Docman on a daily basis To check Footfall on a daily basis To check tasks on a daily basis To ensure all patients have had a yearly medication review sending invites/reminders In preparation of the medication review appointment ensure all relevant blood tests, blood pressure, weight checks have been booked Print off all ICE forms (blood test forms) for the following days phlebotomy appointments To participate in team & coffee making for the team AND ANY OTHER DUTIES WHICH ARE REQUESTED BY PARTNERS OR PRACTICE MANAGER

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

1 To carry out and prioritise a variety of administrative and clerical duties and undertake other general office/ward duties, prioritise and generate own workload which will include: to undertake receptionist/telephonist duties be a point of contact for internal and external callers and visitors accepting deliveries re-directing callers and service users completing admissions and discharges printing, scanning and filing receiving and sending mail researching and circulating documents 2 To communicate with patients and other stakeholders at an appropriate level, providing clear information and guidance. Dealing with patients fears and lack of understanding, exercising tact and judgement in dealing with and resolving routine enquiries. Taking accurate messages and ensuring these are passed to the relevant person in a timely manner. 3 Dealing appropriately with all telephone and email enquiries as well as face to face patient contact, which may include investigating and problem solving as well as regularly dealing with matters of a complex and/or distressing nature. 4 To complete admission and discharge documentation. Utilising SystmOne and PAS data information systems to print patients wristbands, labels and emergency contact details. 5 Manage Ward View on SystmOne, taking responsibility for Milestones, monitoring alert indicators, making bed reservations and amend ward stay notes accordingly. 6 Liaising with the Community Access Team for the handover of patients to be admitted and the Discharge Coordinator regarding the efficient discharge of patients from the Unit. 7 Scan and email medication requests to Norfolk and Norwich University Hospital (NNUH) pharmacy and file appropriately in patients notes. 8 Booking, cancelling and amending Outpatient Appointments for patients on the ward as instructed by clinical staff and booking the appropriate transport for their needs and updating SystmOne for the purpose of communication. 9 Processing RIP documentation by liaising with clinical staff, communicating with bereaved families and contacting funeral services to ensure a respectful and efficient service. 10 Using a range of software programmes to produce, maintain and distribute documents, including reports, Excel spreadsheets, and databases 11 Photocopying, scanning, emailing, distributing and filing letters, reports and other correspondence promptly and efficiently, ensuring that all patient records, files and filing lists are maintained and kept up to date. 12 Setting up and maintaining comprehensive, confidential records and filing systems ensuring that all records are kept up to date and filing is carried out in a timely manner. 13 Collecting, opening, sorting and distributing mail in a timely manner, relating it to previous correspondence as appropriate and ensuring that outgoing mail is sent in a timely manner. 14 Inputting onto various databases and systems, e.g. SystmOne, PAS, Daily OPEL, UKROC, ICE and Spine Portal, and designated spread sheets, including pre-admission referrals and adding to waiting lists, within the required timescales and deadlines. 15 To be responsible for the efficient use of office equipment and supplies, requisitioning goods and services using Powergate and carrying out research on products or services, as required. Ensure the ward is stocked with medication charts and forms which support patients care. 16 To receive non controlled drugs in accordance with Trust protocol guidelines, ensuring secure storage. 17 In conjunction with colleagues, to ensure that monies, valuables and keys are collected, accurately recorded, and stored safely to comply with procedures. 18 To make room bookings as requested by colleagues via the Cloud booking system. 19 When requested to activate key fobs for appropriate entry in areas of the ward for staff. 20 Researching appropriate websites, downloading and circulating documents as requested. 21 Identify and report areas within working processes and procedures that could improve service delivery. 22 To support the ward manager and team with any ad-hoc general admin tasks. 23 To report maintenance, cleaning, health and safety and other site issues in line with current procedures keeping the line manager/site manager informed at all times. 24 Provide cover in other departments as required, during periods of absence, as directed by the Admin Team Leader. This may require travelling to other sites in Norfolk. 25 It is the post holders responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures.

Personal Trainer
Nuffield Health Norwich FWC | Fitness | Permanent Contract | Full time
From £25,484.16 up to £33,671.04 OTE depending on experience

If you're a Personal Trainer who's ambitious and caring, you'll love being a part of Nuffield Health. As the UK's largest Healthcare Charity, we offer somewhere you can grow while you're making a lasting difference to people's lives. Plus, we'll give you paid holiday and you won't have to pay a fee to train clients at our facilities.

As a Personal Trainer at our Fitness and Wellbeing Club, you're confident, outgoing and approachable. Whether you've been training for a while or just recently qualified, it's important that you've achieved REPs Level 3 or CIMSPA Practitioner (or above). A natural communicator, you're great at listening, understanding and explaining things.

As a Personal Trainer, you will:

• Have full access to Nuffield Health's incredible range of services

• Connect with and motivate members to reach their fitness goals and maintain a healthier lifestyle

• Be confident about delivering a range of sessions and consultations

• Carry out high-quality inductions, health MOTs, group and personal training sessions, and general gym duties

• Enjoy clear career progression with unrivalled opportunities to move onwards and upwards

• Explore opportunities to progress into a Wellbeing Lead and management roles

Salary is based on 40 hours a week, made up of 32 Hours gym floor with 8 hours of PT sessions. As your client base grows, you will drop your gym floor hours to maximise your PT earning potential of up to £33,671.04 OTE.

Whilst on probation all contracts will be a minimum of 24 gym floor hours, this is to ensure you earn a guaranteed minimum salary. Your earning will increase as you establish your PT clients and improve your earning potential.

PT sessions have a sliding scale, the more you deliver the more your take home earning potential is.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From gym membership to physiotherapy, private healthcare, financial wellbeing advice and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme

Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required. Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Assist patients and their Carers by arranging translation/interpretation facilities. Demonstrate and maintain knowledge and understanding of Trust RTT policy. Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required. Adding patients to waiting lists as requested taking into account the urgency of the case and the patients preference. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.