Total 39 Administrative / Clerical job vacancies in Worcester, WR5 1JG

Your new company
You will be joining an established, global organisation who operate across a variety of sectors and hold an accolade for their contributions to the sector as well as their high regard in the ranking for places to work. This position is a fixed term contract for 18 months covering maternity leave, with a view to starting immediately and working Monday to Friday remotely, with travel to Worcester once a month.

Your new role
This is an excellent opportunity to work with the SLT with varied duties. Your main responsibility will be co-ordinating 'office management' activities across the Centre of Excellence (COE), supporting projects, managing company information on various portals used for bidding activities, managing content on the company intranet for COE / Finance related policies and procedures. Key duties are:

• Support to the COE Director, liaising and co-ordinating various activities.
• Be responsible for production and distribution of various reports.
• Assist the Business Finance Director responsible with the organisation & preparation for the Finance Training Day
• Management of various pre-qualification portals, including Achilles and Construction Line and all business opportunities relating to them.
• Cash allocation activities including credit card payments.
• Design, develop and maintain several Sharepoint sites to a high standard.
• Manage all administration for Finance students undertaking CIMA, ACCA & AAT. This will include training agreements, booking forms and student tracking information.
• Manage all invoice coding and checking relating to Finance training.
• Ad hoc communications (internal and external).
• Management of various functional mailboxes.

What you'll need to succeed
You will need to be highly organised, efficient, influential and confident to handle a variety of tasks whilst working without line management supervision. This role will suit someone with experience as a PA/EA/Office Manager/Senior Administrator with strong experience and the gravitas to manage a busy, complex and challenging role. As the role is remote working, with travel to Worcester once a month, you will need to be confident working from home and able to manage your time well.
Essential criteria for this role:

• Microsoft Excel - advanced level, in order to manipulate data for reporting purposes.
• Microsoft Outlook - intermediate level to organise, respond to and archive incoming and outgoing messages.
• Good working knowledge of Microsoft Word in order to produce reports.

Additionally, you will need:

• Able to work effectively without line manager supervision.
• Excellent verbal and written communication skills; able to communicate with all levels of management.
• Time management of self and others; determination of daily priorities in order to ensure all deadlines are met.
• Ability to motivate self and others to maximise productivity.
• Ability to identify and drive process improvements.
• Must be influential and persuasive.
• Excellent organisation skills are required.
• Exact attention to detail is key.
• Must be Methodical.
• A positive outlook and attitude are vital to the role.
• Ideally, you will have an NVQ, preferably in Business Administration or similar.

What you'll get in return You will be working with a successful organisation, who are leaders in their sector with a professional and supportive team.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

To provide administrative assistance and secretarial support to the Consultants and Senior medical staff. To prioritise workload as appropriate and to familiarise his / herself with all aspects of office procedures in order to facilitate the day to day running of the office. To type Dermatology clinical staff correspondence, e.g. transcribe digital dictation. To generate operation notes and letters, discharge summaries and other official correspondence, including self-generated non-routine correspondence if required. To deal with day-to-day incoming mail according to the office policy, assigning priority and/or taking any necessary action without reference to consultant staff if necessary. To input information on to computer systems as required. To assist in the management of waiting lists by :- Ensuring that patient details are entered correctly onto waiting lists. Liaising with admissions office staff to ensure patients are sent for to come into hospital. Ensuring information on the OASIS patient administration system is up to date at all times. Ensuring medical records are made available to the relevant departments. To assist with the validation of patients awaiting outpatient and inpatient attendance. To be familiar with the requirement for the recording of patient details in relation to the 18 week pathway. To be familiar with the National and Local 18 week initiative / objectives / requirements. To maintain patients records and track notes electronically in a manner acceptable to the trust. To ensure that patients case notes are maintained in good order, including appropriate filing of results and correspondence. To be responsible for the monitoring of investigation dates and results and bringing these to the attention of the relevant Consultant. To observe absolute confidentiality of all information obtained in the course of your work. To participate in the collection and transmission of information to enable the Directorate to meet its objectives. To familiarize his / herself with the Trust Information Systems and any changes in the facility of the systems. To undertake any other duties as required by the Directorate Support Manager in accordance with the needs of the service.

To provide administrative assistance and secretarial support to the Consultants and Senior medical staff. To prioritise workload as appropriate and to familiarize his / herself with all aspects of office procedures in order to facilitate the day to day running of the office. To type Oral/Maxillofacial/Ear, Nose and Throat clinical staff correspondence, e.g. transcribe digital dictation. To generate operation notes and letters, discharge summaries and other official correspondence, including self-generated non-routine correspondence if required. To deal with day-to-day incoming mail according to the office policy, assigning priority and/or taking any necessary action without reference to consultant staff if necessary. To input information on to computer systems as required. To assist in the management of waiting lists by :-Ensuring that patient details are entered correctly onto waiting lists. Liaising with admissions office staff to ensure patients are sent for to come into hospital. Ensuring information on the OASIS patient administration system is up to date at all times. Ensuring medical records are made available to the relevant departments. To assist with the validation of patients awaiting outpatient and inpatient attendance. To be familiar with the requirement for the recording of patient details in relation to the 18 week pathway. To be familiar with the National and Local 18 week initiative / objectives / requirements. To maintain patients records and track notes electronically in a manner acceptable to the trust. To ensure that patients case notes are maintained in good order, including appropriate filing of results and correspondence. To be responsible for the monitoring of investigation dates and results and bringing these to the attention of the relevant Consultant. To observe absolute confidentiality of all information obtained in the course of your work. To participate in the collection and transmission of information to enable the Directorate to meet its objectives. To familiarize his / herself with the Trust Information Systems and any changes in the facility of the systems. To undertake any other duties as required by the Directorate Support Manager in accordance with the needs of the service.

Job Advert: Logistics Admin Assistant (Temp-to-Perm)
Location: HU7 Sutton Fields Area
Salary: £12.40 per hour, increasing to £12.88 per hour (may increase further)
Hours: 40 hours per week on a rotating shift pattern
Shift Pattern:

• Day Shift:

• Monday to Thursday: 6:00 AM to 3:00 PM
• Friday: 6:00 AM to 12:30 PM

• Late Shift:

• Monday to Thursday: 1:00 PM to 10:00 PM
• Friday: 12:00 PM to 6:00 PM

Contract Type: Temp-to-perm

A fantastic opportunity has arisen for an experienced Logistics Admin Assistant to join our client based in the HU7 Sutton Fields area. This is a temp-to-perm role, offering the chance to secure a long-term position with a leading company. The successful candidate will be joining a well-established team and will be working on a rotating shift pattern, with the opportunity to enhance your career in logistics and administration.

Key Responsibilities:

• Support in Logistics Operations: Assist with the day-to-day logistics operations, ensuring smooth administration of stock, deliveries, and schedules.
• 8D's and NCR's: Provide administrative support in dealing with 8D's (Corrective Actions) and NCR's (Non-Conformance Reports), ensuring accurate documentation and timely follow-up.
• MRP System: Use MRP (Material Requirements Planning) systems to help with inventory management, orders, and stock control.
• Manufacturing Support: Learn and contribute to manufacturing practices such as 5S (workplace organisation) and C1 (Continuous Improvement) methodologies.
• General Administrative Duties: Perform general administrative tasks, including data entry, filing, and record-keeping related to logistics and production.
• Collaborative Work: Work closely with other departments to ensure smooth processes, resolving any issues that may arise in a timely and professional manner.

Skills & Experience Required:

• Previous Experience: Prior experience in a manufacturing or logistics environment is essential.
• Mathematics & English: GCSEs in Maths and English (or equivalent).
• MRP & Manufacturing Knowledge: Familiarity with MRP systems, and a willingness to learn key manufacturing methodologies such as 5S and C1.
• Attention to Detail: Strong organisational skills with the ability to manage multiple tasks efficiently and accurately.
• Team Player: Able to work as part of a team, supporting colleagues and contributing to the overall efficiency of the operation.
• Good Communication Skills: Effective communication skills, both written and verbal.

What We Offer:

• Competitive Pay: Starting at £12.40 per hour, with the potential for an increase to £12.88 per hour (and further increases may be possible).
• Temp-to-perm opportunity: Start on a temporary basis, with the chance to secure a permanent role after a successful probationary period.
• Shift Flexibility: Rotating shifts (days and late) that offer variety, with a set work pattern Monday to Friday.
• Training & Development: The opportunity to learn and develop skills in 5S, C1, MRP systems, and logistics processes.
• Supportive Work Environment: Join a professional, friendly team that fosters continuous improvement and employee development.

Key Responsibilities: All Secretaries should be able to undertake the following duties and are expected to work in teams to fulfil the requirements of the service. To undertake medical audio/copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence. To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the role. To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams. To deal with all incoming correspondence, phone, fax and email in an efficient and effective way. To liaise with other members of the secretarial/administration team in order to provide a co-ordinated and efficient secretarial service. To support the Directorate Management Team with the administration, tracking and validation of patients pathways to achieve the National 18-week Referral To Treatment (RTT) target. To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times. To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians/management as appropriate. Ensure confidentiality is maintained at all times, complying with the Data Protection Act, Information Governance and other Trust/Departmental Policies. To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients. To undertake any other duties as may be required/appropriate by the Directorate Management Team.

We are seeking an expereinced Admin Worker in the WR8 Area to cover maternity cover.

Reporting into the site manager, you will be responsible for the general administrative duties within the site
office to ensure the timely and efficient administration of all customer orders and paperwork.

To undertake medical audio / copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence. To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the role. To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams. To deal with all incoming correspondence, phone and email in an efficient and effective way. To liaise with other members of the secretarial / administration team in order to provide a co-ordinated and efficient secretarial service. To support the Directorate Management Team with the administration, tracking and validation of patients pathways to achieve the National 18-week Referral to Treatment (RTT) target. To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times. To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians / management as appropriate. Ensure confidentiality is maintained at all times, complying with the Data Protection Act, Information Governance and other Trust / Departmental Policies. To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients. To undertake any other duties as may be required / appropriate by the Directorate Management Team.

Please see the full job description and person specification document(s) for main responsibilities of the role.

Risk assessment: Works with display screen equipment for prolonged periods. Works with audio translation machines Involves manual handling activities Job Purpose: To undertake extensive and thorough secretarial support, including medical audio/copy typing duties, operation notes and letters, discharge summaries and other official correspondence, if required. To manage waiting lists, as well as providing an effective and efficient Support Medical Secretarial Service to the Clinical Nurses in relation to their clinical duties. To work as a team with the countywide administrative staff, to support day to day working of the Rheumatology Team. To ensure that appointments are booked and monitored to achieve the National 18-week Referral to Treatment (RTT) target. The post holder will assist the departmental Senior Medical Secretaries and provide a full secretarial service for the Rheumatology clinicians. General administrative and telephone duties. Key Duties: To undertake medical audio/copy typing duties, including outpatient letters to General Practitioners, operation notes and letters, discharge summaries and other official correspondence, if required. To obtain from GPs/other departments test results prior to admission and information for attending the Day Case unit. To accept enquiries from clinicians, GPs, wider health service professionals, other hospitals, voluntary agencies, patients and relatives. To deal with such enquires, or refer back to the Senior Medical Secretaries. To validate and adhere to the RTT (referral to treatment) targets. To ensure patient details are up to date, including patients pathway information. To participate in the use of PAS systems to establish patient information is kept as accurate as possible and produce patient documentation as required. To assist clinicians and nursing staff in obtaining results and prescriptions for Home Care. Liaise with clinical staff, to ensure that a quality service is provided to patients and to ensure the department is kept fully informed of general messages, issues, or patient concerns. In exceptional circumstances, support the appointments team with cancelling patients by telephone at short notice. To undertake training to become familiar with and competent in current health records, validation and departmental procedures and practices. To provide an effective, courteous, high quality patient access service. This will include recording data and maintaining data quality on manual and computerised systems, in accordance with agreed policies and procedures. To participate in the collection and transmission of information to enable the Directorate to meet its objectives. To assist with the sorting of day to day incoming mail, taking action or refer back to the senior medical secretaries. To assist in providing cover for other secretaries in the Rheumatology team in times of planned or unplanned absence, to ensure continuity of service. To produce header sheets for patients hospital notes and send to scanning. In times of absence - To arrange appointments and ensure that all sessions are fully utilised for Joint Injection Clinics, Ultrasound scans and Day Case bookings, ensuring that waiting times adhere to RTT policy. In times of absence - To ensure patients are added to the Day Case and joint injection waiting list effectively. In times of absence - To ensure that clinic booking rules are up to date and adhered to when dealing with referrals and making outpatient or Day Case appointments. In times of absence - To complete administrative tasks associated with Day Case entries, such as inputting priority codes, validation and ensuring repeat dates are added correctly. To carry out any other duties, within the grade as requested by other members of the team and Directorate Support Officer and Directorate Manager. The purpose of this post should remain constant, but the duties and responsibilities may vary over time within the overall role and level of the post. The post holder may from time to time be asked to undertake other reasonable duties. Any such changes will be made in discussion with the post holder in the light of service needs.

To undertake medical audio / copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence. To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the role. To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams. To deal with all incoming correspondence, phone and email in an efficient and effective way. To liaise with other members of the secretarial / administration team in order to provide a co-ordinated and efficient secretarial service. To support the Directorate Management Team with the administration, tracking and validation of patients pathways to achieve the National 18-week Referral to Treatment (RTT) target. To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times. To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians / management as appropriate. Ensure confidentiality is maintained at all times, complying with the Data Protection Act, Information Governance and other Trust / Departmental Policies. To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients. To undertake any other duties as may be required / appropriate by the Directorate Management Team.

Key Duties: To receive general telephone calls, recording messages and dealing with initial enquiries in a friendly professional manner and referring the call to the relevant member of staff, as appropriate. To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval. Maintain records regarding admission/discharges/ward attender/ appointments on clinical IT systems. To undertake other relevant clerical duties as required including: photocopying, operating the fax, receiving, sorting and distribution mail, basic typing and stock stationery levels. Ensure that all notes are tracked to the relevant department. Arrange for urgent collection and delivery as required. To arrange transport between departments and to destinations outside the hospital, as required for specimens e.g. blood sample. To transfer valuables to General Office (Cashier) and appropriate documentation. Assigned Tasks within Ward/Department To assist Ward Manager to produce correspondences i.e. thank you letters, communications with other departments, memos to staff, etc. To assist with reception and comfort of relatives as requested by nursing staff. Work collaboratively as part of an integrated team Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales. Ability to me decisions and takes actions within the Ward environment relating to routine enquiries, whilst receiving support and supervision. General Duties: To ensure the confidentiality of all patient information and Trust business. To comply with all Trust policies and procedures. In accordance with the Trusts Health and Safety Policy, the postholder must take reasonable care of their own health and that of others who may be affected by their acts or omissions at work. The postholder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace. To report any accident or untoward incidents and complaints. To create and maintain positive working relationships with colleagues and other staff within the workplace. To act always in a manner this will promote a good image of the ward/department. To respond appropriately to clinical emergencies as directed by the senior officer/nurse in charge. To contribute/to participate in any initiatives to improve the quality of service to patients. Vision and Values: The Trust aims to provide local services for local people. It has developed its vision to reflect this commitment. To continue to be the major provider of acute/specialist services for the people of Worcestershire (and wider) with a strong reputation for providing outstanding, high quality, reliable, accessible and integrated healthcare for local people Driving this commitment are the Trust-wide signature behaviours: Do what we say we will do No Delays, every day We listen, we learn, we lead Work together, celebrate together Standard Clauses: The purpose of this post should remain constant, but the duties and responsibilities may vary over time within the overall role and level of the post. The post holder may from time to time be asked to undertake other reasonable duties. Any such changes will be made in discussion with the post holder in the light of service needs. Competence The post holder is responsible for limiting his / her actions to those which s/he feels competent to undertake. If the post holder has any doubts as to his or her competence during the course of his / her duties then s/he should immediately speak to their line manager or supervisor. Codes of conduct All employees of the Trust who are required to be registered with a professional body, to enable them to practise within their profession, are required to comply with their code of conduct and requirements of their professional registration. Those staff that are not required to be registered with a professional body are required to comply with the Trusts codes of conduct. Confidentiality The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and other Health Service business. Records Management All employees of the Trust are legally responsible for all records that they gather, create or use as part of their work within the Trust (including patient, financial, personnel and administrative), whether paper or computer based. All such records are considered public records and all employees have a legal duty of confidence to service users. Employees should consult their manager if they have any doubt as to the correct management of records with which they work. Health and Safety Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and the Manual Handling Operations Regulations (1992) and all relevant Trust Health and Safety Policies and Guidance. This ensures that the agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors to the Trust. Infection Control Employees must accept personal responsibility and accountability for Infection Prevention and Control practice. Employees should ensure they are familiar with, and comply with, all relevant Infection Control policies for minimising the risk of avoidable Health Care Associated Infection. All Employees must undertake annual mandatory updates in Infection Control. Non Smoking Policy The Trusts approach to smoking is in line with the governments on-going initiatives for an eventual smokefree environment. It aims to adhere to the Worcestershire Health Community Campaign to help Worcestershire stop smoking. A no smoking environment policy exists within all Trust premises including entrances and exits to hospital buildings and on other Trust property (with the exception of staff resident in staff residences, as these are the homes of staff). In June 2014 a ban was implanted which meant staff, contractors and volunteers were no longer permitted to smoke in any of the hospital grounds, including car parks. Further to this, The Alexandra, Kidderminster and Worcestershire Royal Hospitals, have all become smoke free to all patients and visitors as of 17 June 2015. This means that, as well as staff, members of the public, patients and visitors are not allowed to smoke in any of the acute hospital grounds, including car parks. Risk Management It is a standard element of the role and responsibility of all employees of the Trust that they fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, taking appropriate actions, and reporting all incidents, near misses, and hazards promptly. It is a contractual obligation that all employees must co-operate with any investigations undertaken. Children and vulnerable adults You have a responsibility for promoting and safeguarding the welfare of the children / young people / vulnerable adults that you come into contact with or are responsible for in your job role and sphere of competence. Disclosure and Barring Service The Trust aims to promote equality of opportunity for all, with the right mix of talent, skills and potential. Criminal records will be taken into account for recruitment purposes, only when the conviction is relevant. As the Trust meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to a criminal record check from the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions. Postholders may periodically be asked to undertake a re-check. The Trust is legally required to check all staff against the Disclosures and Barring Services Childrens and Vulnerable Adults barring lists if they engage in what is defined as Regulated Activity or Controlled Activity: Regulated Activity is defined as working closely with children or vulnerable adults, paid or unpaid, on a frequent or intensive basis. Controlled activity is work that provides opportunities for contact with children or vulnerable adults. Equality and Diversity The Trust promotes policies and practices that challenge discrimination, promote equality, respect individual needs, preferences and choices, and protects human rights. The Trust has a clear commitment to equality for all in employment practices based on an applicants ability, skills and aptitude for the post. A range of equality & diversity policy initiatives are in place and all successful applicants are expected to familiarise themselves with these. It is therefore the duty of every employee to comply with the detail and spirit of these policies and the law at all times. Any issues or concerns you have should be taken up with your manager or the human resource team as soon as possible. Dignity All employees must treat each person as an individual, offering a personalised service respecting peoples dignity and modesty at all times. Conflict of Interest The Trust is responsible for ensuring that the service provided for patients and its care meet the highest standard. Equally, it is responsible for ensuring that staff do not abuse their official position for personal gain or to benefit their family or friends. The Trusts Standing Orders require any member of staff to declare any interest, direct or indirect, with contracts involving the Trust. Staff are not allowed to further their private interests in the course of their NHS duties.

To work with Consultants and junior medical staff, Nurse Practitioners, other hospital staff both within the department and outside, other healthcare professionals, medical secretaries, health records staff, PALS. External: GP surgeries, other hospitals, patients and relatives / carers. This post involves handling medical notes and VDU work. Individuals may be exposed to violence and aggression. The post holder will provide a comprehensive administrative/receptionist service to the department. This will include making appointments on computerised systems in accordance with agreed policies and procedures, filing of notes and inputting data required for audits. Use of manual and computerised systems including PAS, Bluespier, EZ notes, Sunrise to: Maintain and check patient registration details and demographic information Retrieve patient information Record the issue and receipt of records on the PAS case note tracking system To check EZ notes and ensure they are available for planned TCIs Maintain patient EZnotes folders by: Filing reports / correspondence / forms etc in an ordered manner, to facilitate the efficient retrieval of such documentation on request. Repairing case notes folders Making up new folders, registering patients Ordering stationary suppliers when required Inputting date for audits

Personal Assistants required for active lady with Progressive Multiple Sclerosis to support independent living in her own home in Whittington, Worcester, WR5.

Positions available -
Evening / Night carer: Monday - Thursday,
6pm to midnight - working/day hours,
midnight to 8am - Sleeping nights,
Friday 5pm to 9pm only.

Saturday position (Minimum 10 hour shift with flexibility to work extra hours for days out & occasional weekends away.)

A 14 hour Support Worker position is also available - please enquire for more information if interested.

These positions are initially offered on a 1 year contract with a view to the role becoming permanent for the right person.

Rates of pay:

Evening / Night position: £12/hour until midnight, £11.44/hour Sleeping nights.

Saturday position: £12/hour, £11.44/hour for occasional nights.

Candidate requirements:
Care experience is preferred due to the complexity of the clients needs.

The personal assistants must be flexible, reliable, trustworthy and respectful as the position is based in the clients own home.

The personal assistants need to be proactive and capable of managing day to day tasks independently. Excellent time management & organisation is essential. It is important to be patient & willing to support decision making, and a general positive outlook to improve the clients quality of life.

These are varied and rewarding roles with a focus on health and wellbeing during the daytime and a focus on lifestyle and social activities during the evening/ weekends. Common interests such as gardening, nature/bird-watching, travel, painting, film/ theatre, gym/yoga, spa, reading/audiobooks and days out would be advantageous to an applicant, especially for evenings/ weekends. A candidate with experience of small animals i.e: cats and dogs would be preferable and who wishes to support the client to care for her pets.

It is essential that candidates have a clear and concise level of written and spoken English due to medical record keeping. An enhanced DBS on the update service would be advantageous.

Drivers are essential as part of this post and must hold a clean driving licence.

If you are interested in joining our small friendly team, please email your CV and advise which position you are interested in to lynydetheridge@gmail.com

JOB DESCRIPTION Post Title: Admininstrative Assistant to Bereavement Offices Pay Band: 3 Hours: Full time 15 hours per week Contract: Permanent Location / Department: Bereavement services Countywide Accountable to: Bereavement Lead Reports to: Bereavement Lead Ref: Key Working Relationships: Internal: Medical staff of all grades and specialities, Nursing staff of all grades and specialities, Other health professionals of all grades and specialities including Mortuary staff and Bereavement Officers. Operational and non-operational managers, Non-operational staff of all grades and specialties, Chaplains, Volunteers External: Patients, carers and the general public, General Practitioners, Registrar, Coroner and Coroners Officers, Funeral Directors, Crematorium Officials, Treasury Solicitor and Voluntary Organisations Liases with: Bereavement Assistant, Bereavement Officers, Patient Services/Experience team, Palliative Care Team and medical and nursing staff. Risk Assessment: Dealing with situations of loss, grief, and potential confrontation on a regular (daily) and frequent basis. Significant proportion, greater than 60%, of the work involves using a VDU. Some manual handling associated with moving files and medical records between sites and departments Fire safety and awareness. Some lone working Job Purpose: To deal with the administrative aspects of the deaths of patients in hospital. This includes dealing with distressed families in potentially distressing situations. To work with the Bereavement Assistant and take the lead to ensure key information can be processed in the absence of the band 4 Bereavement Officer. To deputise in exceptional circumstances for the Bereavement Officer band 4 to facilitate face to face meetings with families, to guide through the bereavement pathway. To provide telephone and email advice (on occasion face to face) and support to patients, relatives and staff regarding the NHS bereavement procedure and responding to specific questions raised by relatives which can include dealing with complex, sensitive and sometimes conflicting information. To ensure accurate processing in terms of collecting and recording key administrative data. To ensure that the Trust complies with its statutory obligations in respect of deceased patients. Liaise with front-line staff including doctors, ward managers and Matrons and facilitate responses to any concerns or problems raised by patients/relatives regarding the death of a patient to ensure timely, local resolution. Contribute to service improvements through promoting the use of the Voices questionnaire and feeding back to the Head of Patient, Carer and Public Engagement, the views of carers and families and undertaking actions to resolve problems and share good practice. Key Duties: Undertake the process for dealing with deaths in the Trust in accordance with the Trusts bereavement processes and in accordance with legal and statutory requirements. Record all necessary information using current administrative systems. 24 hours if there is a delay and record on the weekly return and deputise for the Bereavement Officer band 4. Ensure fair and equitable distribution of part 2 signing by means of a rota and maintain an up to date and accurate record of which doctors have signed such forms. Collect payment for cremation forms completed by both doctors. Document when the cheques are collected and keep a record of any that are not collected and returned the funeral directors. Ensure that relatives are contacted, and provided with the necessary information and support to enable the death of the patient to be registered appropriately, including the provision of the MCCD and information booklet. Arrange and book appointments where necessary for patients to register the death at the Registrars office using the council registration system. Complete and sign hospital arranged cremation/burial paper work for miscarriages, stillborn and neonatal deaths. Liaise with funeral directors/ chaplain/ bereavement midwife and relatives to organise a suitable date and time for the burial/ cremation service and keep families informed. Complete and sign cremation paper work for welfare funerals. Register the death and notify the DWP (Department of Work and Pensions) and Treasury. Complete all necessary paperwork and documents. Liaise with funeral directors and chaplain to arrange date and time for cremation service. Ensure that all paperwork is completed correctly by the doctors and that all relevant parties, including the GP, have been notified. In exceptional circumstances, deputise for the Bereavement Officer band 4, to accompany families to the mortuary for viewings. Arrange for medical staff to talk to relatives if they have any concerns or questions relating to the death of the patient, including any matters relating to the contents of the MCCD, or the necessity for a post mortem. Ensure that good practice is developed and adopted in feeding back patients and carers views and recommending actions to resolve problems. Liaise with wards to arrange for patient property to be delivered to the bereavement officer for collection by patients families. Order stationery and ensure that there is a supply of MCCD certificates, cremation forms and relatives information booklets at all times. Keep accurate records of in-patient deaths, BID (Brought in Dead), GP notifications and baby deaths within the hospital. Records to be kept on shared drive to ensure access for other members of staff who have a need to know. Keep a written and electronic record of date, time and cause of death of the deceased and ensure that the cause of death in the deceaseds medical records. Keep medical records in good order and file any loose paper work ensuring the notes are tracked in and out of the department. Keep all relevant excel spread sheets up to date ready for audit. Be aware of the implications of the Freedom of Information Act 2000, Data Protection Act 1998, Access to Health Records Act 1990, the Human Rights Act 1998 and the Trusts Confidentiality Policy in undertaking this role. Alert the Head of Patient, Carer and Public Engagement of any patient services matters that might attract adverse media coverage Assist in the development of patient information. Attend and contribute to team meetings.

To provide administrative assistance and secretarial support to the Consultants and Senior medical staff. To prioritise workload as appropriate. To type ENT clinical staff correspondence. To generate operation notes and letters, discharge summaries and other official correspondence, including self-generated non-routine correspondence if required. To deal with day-to-day incoming mail according to the office policy, assigning priority and/or taking any necessary action without reference to consultant staff if necessary. To input information on to computer systems as required. To assist in the management of waiting lists by :- Ensuring that patient details are entered correctly onto waiting lists. Liaising with admissions office staff to ensure patients are sent for to come into hospital. Ensuring information on the Allscripts PAS patient administration system is up to date at all times. Ensuring medical records are made available to the relevant departments. To assist with the validation of patients awaiting outpatient and inpatient attendance. To be familiar with the requirement for the recording of patient details in relation to the 18 week pathway. To be familiar with the National and Local 18 week initiative / objectives / requirements. To maintain patients records and track notes electronically in a manner acceptable to the trust. To ensure that patients case notes are maintained in good order, including appropriate filing of results and correspondence. To be responsible for the monitoring of investigation dates and results and bringing these to the attention of the relevant Consultant. To observe absolute confidentiality of all information obtained in the course of your work. To participate in the collection and transmission of information to enable the Directorate to meet its objectives. To familiarize his / herself with the Trust Information Systems and any changes in the facility of the systems. To undertake any other duties as required by the Directorate Support Manager in accordance with the needs of the service.