Total 23 Administrative / Clerical job vacancies in burnley bb10 2pq

This role is to provide a high-quality secretarial and administrative service to the Senior Management Team and manage the Practice Meeting Structure. This will include diary management, preparation and distribution of Agendas and associated papers and production of accurate notes/Minutes. In addition the post holder will carry out a range of administrative functions including management of the Practice website and social media accounts. The post holder will maintain effective working relationships at all levels within the Practice and liaise with other NHS Organisations as necessary. MAIN DUTIES To provide secretarial and admin support to the Senior Management Team including timely provision of information, diary management, and support in their day to day work. To deal with confidential and sensitive documents and information maintaining the strictest of confidentiality and discretion at all times. To assimilate, manage and communicate a wide range of information to Partners and Practice staff and Patient Groups. To Implement and manage the Practice schedule of meetings including scheduling meetings, invitation of attendees, preparation and distribution of agendas and papers. To attend meetings, take and transcribe accurate notes or minutes of meetings in a timely fashion, ensuring all follow-up action is taken To prepare correspondence, papers and reports as required. Maintain accurate and effective filing systems ensuring files and specific information can be easily retrieved. To Manage room bookings for meetings and other Practice Events To manage and update the Practice Website and other social media accounts To ensure waiting room information and display boards are maintained with accurate and up to date information To maintain the Practice Asset Register To process stationery and other orders on behalf of the Practice. To work as part of a wider multi-disciplinary team employing excellent interpersonal and communication skills To undertake specific assigned tasks or projects as requested by the Senior Managers To work independently on all aspects of the role, managing own workload and working autonomously whilst recognizing when it is appropriate to seek advice or assistance.

Your new company
You will be joining an established, global organisation who operate across a variety of sectors and hold an accolade for their contributions to the sector as well as their high regard in the ranking for places to work. This position is a fixed term contract for 18 months covering maternity leave, with a view to starting immediately and working Monday to Friday remotely, with travel to Worcester once a month.

Your new role
This is an excellent opportunity to work with the SLT with varied duties. Your main responsibility will be co-ordinating 'office management' activities across the Centre of Excellence (COE), supporting projects, managing company information on various portals used for bidding activities, managing content on the company intranet for COE / Finance related policies and procedures. Key duties are:

• Support to the COE Director, liaising and co-ordinating various activities.
• Be responsible for production and distribution of various reports.
• Assist the Business Finance Director responsible with the organisation & preparation for the Finance Training Day
• Management of various pre-qualification portals, including Achilles and Construction Line and all business opportunities relating to them.
• Cash allocation activities including credit card payments.
• Design, develop and maintain several Sharepoint sites to a high standard.
• Manage all administration for Finance students undertaking CIMA, ACCA & AAT. This will include training agreements, booking forms and student tracking information.
• Manage all invoice coding and checking relating to Finance training.
• Ad hoc communications (internal and external).
• Management of various functional mailboxes.

What you'll need to succeed
You will need to be highly organised, efficient, influential and confident to handle a variety of tasks whilst working without line management supervision. This role will suit someone with experience as a PA/EA/Office Manager/Senior Administrator with strong experience and the gravitas to manage a busy, complex and challenging role. As the role is remote working, with travel to Worcester once a month, you will need to be confident working from home and able to manage your time well.
Essential criteria for this role:

• Microsoft Excel - advanced level, in order to manipulate data for reporting purposes.
• Microsoft Outlook - intermediate level to organise, respond to and archive incoming and outgoing messages.
• Good working knowledge of Microsoft Word in order to produce reports.

Additionally, you will need:

• Able to work effectively without line manager supervision.
• Excellent verbal and written communication skills; able to communicate with all levels of management.
• Time management of self and others; determination of daily priorities in order to ensure all deadlines are met.
• Ability to motivate self and others to maximise productivity.
• Ability to identify and drive process improvements.
• Must be influential and persuasive.
• Excellent organisation skills are required.
• Exact attention to detail is key.
• Must be Methodical.
• A positive outlook and attitude are vital to the role.
• Ideally, you will have an NVQ, preferably in Business Administration or similar.

What you'll get in return You will be working with a successful organisation, who are leaders in their sector with a professional and supportive team.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

What skills and experience we're looking for

Administrative Assistant – Data & Exams

32.5 to 37 hours per week / Term time only + 2 weeks

(flexibility around hours and working weeks to be discussed at interview)

We are characterised by how we treat our people

“Pupils enjoy attending this thriving and popular school. They feel a strong sense of belonging to the school community. Pupils achieve well and almost all successfully move on to apprenticeships, A levels or other forms of education, employment or training. Staff have high expectations of behaviour and know pupils very well.” Ofsted April 2023

Following internal career progression of the current postholder, the school is seeking to appoint a personable, enthusiastic and highly effective Business Support Officer with the skills and ability to collate and produce accurate data and reports to inform on the progress and achievement of students and the school.

Ideally, the successful candidate will be experienced in SIMS.net and have an understanding of the organisation and administration of exams, although training is available. A good knowledge of Microsoft Excel is essential.

The successful candidate must be able to communicate effectively with staff, students and parents. They must ensure deadlines are met and work flexibly and on their own initiative to prioritise their workload.

What the school offers its staff

Sir John Thursby Community College is a good school and we are passionate about and ambitious for our students. We understand the importance of assessment and behaviour data in helping our students to be successful, but we are mindful of collecting data for data’s sake. We are looking for an Admin Assistant – Data & Exams who will:

• Manage pupil data in SIMS
• Manage the effective collection of student’s achievement and approach to learning data
• Manage the production of the reports we share with students, parents and staff
• Work effectively with staff across the school
• Work effectively with external agencies such as the DfE and FFT
• Model commitment, resilience, patience, hard work and a good sense of humour

Further details about the role

For an application pack please:

• download from the college website: www.sirjohnthursby.lancs.sch.uk
• or telephone 01282 682313
• or email recruitment@sirjohnthursby.lancs.sch.uk

Send your completed Application form (only the version attached) stating which post you wish to apply for to: recruitment@sirjohnthursby.lancs.sch.uk

Closing date: 9am Tuesday 26th November 2024

Shortlisting: 27th November 2024

Interviews: Week commencing 2nd December 2024

Commitment to safeguarding

The school is committed to safeguarding and promoting the welfare of children and expects staff and volunteers to share this commitment. You will be required to undertake an enhanced DBS disclosure and a range of other recruitment checks. Please note that in line with Keeping Children Safe in Education 2024 an online search will be carried out as part of our due diligence on shortlisted candidates.

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Admin Officer
Contract: 3 months with the possibility of extending
Working Hours: Monday to Friday, Office Hours (37 hours per week)
Hourly Rate: £11.59 per hour

Job Description:

We are currently seeking an organised, motivated Admin Officer for our public sector client in Burnley. Duties will include but not be limited to; general admin duties including filing, processing fees and end of day accounting, opening post; dealing with customer queries over the telephone and face to face at the public counter; drafting Judicial orders, lodging documents on court file; processing and answering various forms of correspondence. Supporting the Judiciary while in Court and with remote hearings - Teams, CVP.

Use of Outlook, Word and bespoke systems. Full training will be provided on the internal systems.

Requirements:

• Able to follow well established processes and detailed instructions.
• Strong administrative skills with proficiency in Microsoft Office packages
• Excellent communication skills, both written and verbal.

Benefits:

• Weekly pay, holiday and pension scheme
• Location accessible by car, train or bus

Application Process:

If you are interested in this position, please apply online with your CV in WORD format.

Important:

Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.

Burnley General Hospital - Outpatient Department, Receptionist – 37.5 hours

37.5 hours Monday to Friday to work between the hours of 8am and 8pm, 7.5 hours per day.

We have a fantastic team of people who are conscientious, caring, reliable, flexible and compassionate, all qualities which are essential to the NHS.

If you want to be part of this team and have the necessary skills, we would like to meet you.

The post holder will be responsible for the provision of a comprehensive and efficient Reception/Health Records Service to patients/service users within the East Lancashire Health Community, ensuring a high level of Customer Care whilst maintaining confidentiality at all times.

*Please note previous applicants need not apply*

East Lancashire Hospitals NHS Trust provides a range of health care services primarily for the people of East Lancashire, which comprises of the Boroughs of Blackburn, Burnley, Hyndburn, Pendle, Ribble Valley and Rossendale. Our Trust aims to provide appropriate, high-quality personal and organisational development interventions, which will improve patient care.

Provision of a comprehensive, professional and efficient Outpatient Service to patients/service users within the East Lancashire Health Community, ensuring a high level of Customer Care whilst always maintaining confidentiality. Together with clerical/admin experience, keyboard skills, a polite and pleasant manner, you will be part of this team.

This is a very challenging and physical environment including some manual handling.



General Duties will include the following:


· Prepare clinic case notes with specific attention to the data items required for commissioning purposes and data quality in line with the Trust’s Clinical Records Policy, ensuring that all appointment details are entered onto the Patient Administration System (PAS)

· Arrange when necessary the attendance of interpreter/link workers for patients who require communication assistance when attending clinics.

· Booking in patients attending outpatient clinics and issuing return appointments as directed by the consultant/nursing staff prior to the patient leaving the Department.

· Request and ensure delivery of health records for patients either attending a clinic or an admission, from all departments within this Trust and other hospitals.

· Prioritise own workload ensuring agreed timescales are met each day involving the provision of case notes.

· Adhere to departmental policies and procedures and participate in audits in order to maintain data quality and provide an efficient service

· Maintain the confidentiality of any information obtained regarding patients and be aware of Data Protection and Freedom of Information policy

· Work within the departmental shift patterns to cover the opening hours of the service, i.e. 8.00am – 8.00pm as and when required, including Bank Holidays

· Act as first point of contact for all patients and visitors to the Department, providing a comprehensive reception and clerical Service to patients, relatives, carers, consultants and their teams

Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.

Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements


This advert closes on Thursday 14 Nov 2024

PRIMARY DUTIES & AREAS OF RESPONSIBILITY Register new patients on iPMS (Information Patient Management System), ensuring double registration does not occur. Maintain out-patient follow-up waiting lists. Ensure that all referrals are put onto iPMS following the guidelines set out in the Trusts Access Policy. Ensure Choose and Book patients are correctly appointed on iPMS and send confirmation letters to the patient. Prepare hospital notes for clinics in line with Trust Waiting List and Directorate Policies. Invite new patients in chronological order for clinical outpatient sessions in conjunction with clinicians booking rules. Book follow-up appointments in chronological order for clinical outpatient sessions in conjunction with clinicians booking rules. Book follow-up appointments that have been requested by wards/medical secretaries in line with the follow-up waiting list procedures. As required, telephone patients with urgent/last minute appointments. Receive and deal with confidential telephone enquiries from patients. Be able to handle patient complaints. Take appropriate actions when clinic capacity alters, e.g. cancellations, over-bookings etc. Notify appropriate out-patient staff of changes/cancellations to clinics. Follow procedures for: requesting case notes, organising contents of case notes, requesting and printing clinic attendance lists. Ensure all case notes arriving into and departing from the department are traced on iPMS. Reception for the out-patient clinics. Book follow-up appointments when instructed to do so by the consultant or place on follow-up waiting list. To ensure there is adequate stationery and request supplies with relevant admin personnel. To assist the line manager in training other members of staff, as requested and able to cover opposing areas if requested by line manager. To carry out any other clerical duties as determined by the line manager. Work within the framework of the Trusts Waiting List Policy and Access Policy notifying the line manager of relevant issues in a timely manner. COMMUNICATIONS & WORKING RELATIONSHIPS Receive and deal with confidential and sensitive telephone enquiries from patients. Be able to handle patient complaints. Liaise with various departments and professionals within the hospital and outside agencies via verbal and written communication. To be a team member within the office and able to multi skill within the various areas. To work closely with other admin and clerical staff within the division. WORKING CONDITIONS Communicating with distressed patients and/or parents/carers of patients, ensuring relevant information is obtained and forwarded to consultant(s)/team and/or secretary in a timely manner. Able to communicate sympathetically with parents/carers of children with terminal illnesses. Extra care taken in ensuring confidential information is given to legal guardian of patient only. Able to maintain concentration on task during periods of interruption. OTHER 1. Requirement to exert physical effort when dealing with vast quantities of notes and X-rays. 2. Sitting in a restricted position for long periods of time and working in cramped conditions. 3. Exceptionally busy and stressful workload.

Your new company
Join a dynamic and rapidly growing business in Burnley that has consistently improved its ways of working. This company offers a fast-paced, demanding, yet rewarding environment where you can fully utilise and expand your skill set.

Your new role
As Purchase Ledger Clerk, you will play a crucial role in the finance team. Your responsibilities will include managing the end to end Purchase Ledger, conducting regular supplier payment runs, and handling bank postings and reconciliations. You will also be involved in supporting at month-end, performing month-end statement reconciliations. The primary system used is Sage Line 50, which will be a significant part of your daily tasks. This is a full-time role, working Monday to Friday.

What you'll need to succeed
To be successful in this role, you should have at least 2 years of experience in a similar position and be proficient in Sage Line 50 and Microsoft Office packages. Strong numerical and analytical skills, excellent time management, and the ability to work in a fast-paced environment are essential. You should be well-organised, self-motivated, and have a keen attention to detail.

What you'll get in return
In return, you will receive a competitive salary ranging from £25,000 to £27,000 per year, depending on experience. This is a full-time, permanent role with a Monday to Friday schedule. Additional benefits include free on-site parking, enhanced holidays, a health and wellbeing programme, and the opportunity to grow within a supportive and dynamic team.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

What skills and experience we're looking for

We are seeking to appoint an individual who has experience as a governance professional, preferably within the Catholic education sector.

The successful candidate will co-ordinate and support the work of our Board of Directors, Local Governing Bodies and the CEO/CSEL as well as carrying out the duties of Company Secretary for Romero Catholic Academy Trust. He/she will report directly to the CEO/CSEL.

The role is based in our Trust Headquarters as well as regularly working onsite in our schools. There is a requirement to work flexibly, including some early evenings.

What the school offers its staff

Gym membershipFree car parking

Professional Development

Pension Scheme

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

What skills and experience we're looking for

Main Duties and Responsibilities

• Co-ordinate the work of the Board of Directors by acting as the clerk for meetings and committees.

• Co-ordinate the work of Romero Catholic Academy Trust and Governing Bodies by providing an efficient clerking and support service.

• Carry out the duties of Company Secretary for Romero Catholic Academy Trust.

• Draft the Trust annual Calendar ensuring meetings and events across the Trust are coherently planned.

Governance Professional

• Act as Clerk to the Board of Directors and Romero Catholic Academy Trust, including the preparation of agendas and reports, attendance at meetings of the full Board and their sub-committees, taking minutes, and arranging any follow-up action.

• Recruit, train and manage a team of local governing Board clerks.

• Ensure Local Governing Boards agendas reflect Trust-wide priorities and are within the scheme of delegation.

• Maintain a record of minutes for Directors and Local Governing Board meetings.

• Advise headteachers on the content of the headteacher’s report to LGBs and Directors.

• Advise the Board of Directors, Local Governors and CEO on matters of school governance, obtaining legal advice as required.

• Ensure the Board of Directors and Local Governors carry out their responsibilities in line with school governance guidelines.

• Maintain a register of business interests for Directors and Local Governors and bring any issues of conflict of interest to the attention of the Board of Directors.

• Maintain governance information for schools and the Trust on GIAS

• Ensure governance and academy information is up to date on the Romero website.

• Provide support and guidance to the Chair of Directors and Chairs of Local Governing Bodies at meetings.

• Ensuring associated paperwork is submitted and uploaded to The Trust Governor (or any electronic system which the trust chooses to utilise) within the Trust’s agreed timescales.

• Undertake research and provide briefing papers for Directors and Governors on changes in legislation affecting the Trust and schools.

• Ensure that confidentiality is maintained in all areas and that all GDPR principles are adhered to in governance and Trust meetings arrangements.

• Have due regard for the Scheme of Delegation content to ensure decisions are approved and recorded in accordance with the directions of the Scheme.

• Provide support for Headteachers and Governors for OFSTED.

• Provide support for Headteachers for CSI inspections.

• Maintain subscriptions to appropriate organisations.

• Update and implement a training schedule for governors.

• Organise and when necessary, deliver bespoke/in person training for governors.

• Update and implement an annual planner for Board and governors’ meetings.

• Ensure new Directors and Governors receive an effective induction and appropriate checks such as DBS checks take place.

• Maintain and update the Trust website and social media platforms as necessary.

• Undertake website compliance checks for Trust schools.

• Ensure parental complaints are dealt with according to policy.

• Ensure schools follow permanent exclusion deadlines and procedures.

• External reviews of governance.

• Support the Board with external reviews of governance.

• Line manage the staff within the governance team.

Company Secretary

• In conjunction with CEO and CFO, prepare reports and submissions to Companies House.

• Maintain company records such as registers of Directors, Members, Governors and ‘People of significant control’ Register.

• File documents and accounts at Companies House within correct timescales.

• Ensure that the Board of Directors acts within its powers and decisions are communicated and notified to the relevant bodies, principally the DfE.

• Ensure the Directors are aware of their responsibilities in the area of compliance, policy development and record keeping.

• Provide advice to the Board of Directors, Members and Governors on changes in legislation which may affect the governance of the Romero Catholic Academy Trust.

• Prepare information for Trust annual report and termly newsletters.

• Ensure accurate governance information is available on Romero and the school website.

• Attend and arrange the annual general meeting for the Trust.

• Act as the Trust DPO and FIO.

• Conduct termly GDPR compliance checks supported by the Legal Advisors. Policy Development

• Ensure all school-based policies are regularly reviewed and approved by Local Governing Boards as required.

• Ensure statutory requirements for the publication of policies on the Trust/school website are adhered to.

• Implement and manage a policy management system and ensure all Trust policies are regularly reviewed and approved by Directors as required.

Trust Growth

• Support new academies joining the Trust to align to the Trust’s structure.

• Conduct due diligence and on boarding of LGBS. Other Responsibilities

• To work collaboratively within immediate team and the wider school community.

• To be fully committed to the safeguarding and promotion of welfare for all young people.

• To be aware of and comply with policies and procedures relating to child protection, safeguarding, pastoral issues, health and safety, security, confidentiality, and data protection.

• To undertake any other duties as may be required from time to time by the CEO.

What the school offers its staff

If you would like to find out more about the position please contact the HR Department on 01282 855500 or careers@romerocat.com

Full details and application forms are available from our website: www.romerocat.com

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Join us as a Customer Service - Personal Banker in Burnley

• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
• We’ll look to you to proactively find ways to continually enhance our customer banking experience
• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquires and transfers
• Helping customers to understand the different ways they can bank with us and the range of services we can offer
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

The skills you'll need

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
• Strong interpersonal skills and the ability to work well as part of a team
• The commitment to develop new skills and responsibilities

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.

Hours

• Full time – 35hrs
• 6 month fixed term contract
• You’ll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

How we'll reward you

Salary: £24,750 per year (pro rata for hours worked)

You’ll join on a competitive salary of £24,750 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) – you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

A Vacancy at East Lancashire Hospitals NHS Trust.


PREVIOUS APPLICANTS NEED NOT APPLY

The job is based within the Ophthalmology Admin Department at Burnley General Hospital. We are seeking an enthusiastic and hard-working individual to join a team of Band 4 Medical Secretaries to support them within their roles.

An exciting opportunity has arisen for a Clerical Officer/Audio Typist to join a very busy Ophthalmology Department to support the medical secretaries with their clinic typing etc



East Lancashire Hospital NHS Trust aims to deliver the highest quality care to its patients. We employ dedicated staff, some of which have won awards for their work and are internationally renowned. With the support of our staff and the public we have ambitious plans to continue to raise the standard of patient care and services throughout East Lancashire. The Trust offers care across three hospital sites and it is always responding to the changes in patients' needs, using state-of-the art facilities and equipment to treat three quarters of a million people each year.

Our vision is to provide the people of East Lancashire with the best up-to-date medical care, with respect, dignity and well being of all our patients at all times.

The main responsibilities of this role are to support the medical secretaries with their clinic typing. You will also be responsible for delivering and collecting case notes to and from Medical Records and Clinics. You will also be required to track in casenotes waiting to be typed and distribute casenotes to Medical Secretaries as necessary.


This advert closes on Tuesday 20 Aug 2024

Transcription and production from winscribe of typewritten reports/correspondence, for the consultants team and visiting consultant team which may include outpatient reports, discharge summaries, and other relevant clinical and non-clinical correspondence. - Open and prioritise correspondence (which is often of a highly sensitive and confidential nature) on behalf of consultant/s ensuring that urgent correspondence receives prompt attention. In the consultant/s absence, Medical Secretary is responsible for ascertaining which correspondence requires referral to an appropriate clinician/nurse for urgent attention. - Retrieve and act upon correspondence received by e-mail. - Process case-notes of patients discharged from hospital; follow through ongoing care plans as indicated in notes. Allocate notes to relevant clinician for dictation, or ensure that any standard letters are completed as appropriate. Where standard letters have been generated at ward level, ascertain from case-notes whether any supplementary letter/action is required and deal with appropriately. Ensure that follow up appointments or referrals to other specialties are arranged where necessary. - Ensure that relevant investigation results received after patients discharge are communicated to GPs where appropriate, particularly where treatment may be required. - Ensure that discharge summaries and other time-sensitive information are dictated and typed within the designated time limits. - Ensure the correct closure of outpatient episodes have been completed, following consultant appointments with patients. - Receive, manage and prioritise telephone and personal enquires, complaints, messages and information from patients, relatives, General Practitioners, Consultants and other medical staff and external organisations on behalf of Consultant and clinical team. Deal with enquiries relating to the medical and social welfare of patients and relatives in a sensitive manner, referring to medical staff or other Healthcare Professionals where appropriate. When responding to enquires, ensure that relevant guidelines or protocols are followed. - Respond to enquiries from patients and Healthcare personnel as appropriate. Provide empathy and reassurance to patients where necessary. May be required to convey clinical/medical information to patients, medical, nursing, pharmacy or other healthcare staff, when instructed by, or with permission of Consultant. - Manage patient investigation results. Check all incoming laboratory/radiology results, ensuring that abnormal results are communicated promptly to appropriate Clinician. Ensure all reports are seen and signed by Clinician prior to filing in case-notes. Retrieve patient results from the ICE system, ensuring that results are available as soon as possible. Responsible for chasing up missing results. - Maintain systems for monitoring and retrieving outstanding investigations. May be required to instigate appropriate referrals to other disciplines in respect of specific abnormalities in line with Departmental protocols. - Undertake self-supervision and effective self-organisation in terms of: a) co-ordinating annual and other leave in co-operation with other secretaries, and with the approval of management; b) liaising with other secretaries to ensure fair distribution of work by mutual assistance; c) liaising with manager and other secretaries regarding any flexi-time arrangements within the office. - Establish and maintain efficient office systems, including filing systems for the clinical team and maintain a booking out and/or booking in system for case-notes using the hospital patient administration system. - Co-ordinate arrangements for urgent outpatient appointments/hospital admissions, domiciliary visits etc - liaising with wards, departments and other agencies as required. - Liaise with Admissions Department in respect of patients requiring hospital admission, ensuring that relevant information or instructions are communicated effectively. Ensure that all relevant investigations are available prior to admission and in particular that any problem with the potential to delay admission/surgery is brought to the urgent attention of the relevant clinician (may be necessary to liaise with or organise input of other Clinicians prior to admission (eg anaesthetic assessment) or to co-ordinate arrangements where procedures require multidisciplinary input). - Maintain confidentiality at all times, ensuring that information is only divulged to authorised sources and by appropriate means. - Provide administrative and secretarial support for Consultants non-clinical NHS obligation and commitments. - Provide essential cover for colleagues during periods of sickness, holiday absence, non-working days and home worker

This is an exiting opportunity for an administrative person to join a large and thriving endoscopy team.

ELHT has JAG accreditation across all 4 departments on three sites.

We are looking for a motivated member of staff that is able to work independently supporting the endoscopy service to maintain JAG accreditation, and to ensure the smooth running of the service.

The successful candidate will work closely with the endoscopy Operational Manager and Endoscopy Matron.

This role offers variety and will allow the successful candidate to be autonomous with their own work load.




• To provide a highly comprehensive secretarial and clerical service to the Endoscopy Management Team, including dealing with all correspondence promptly and efficiently (incoming and outgoing), some of which will be of a highly confidential nature, typing (copy and audio), filing, photocopying.


• Organise and plan workload, diary and commitments including the scheduling of formal meetings ensuring deadlines are achieved and that the flow of work is priorities in order that the endoscopy team targets and objectives are delivered.


• Organising meetings on a regular basis, including administrative arrangements, e.g. catering, room booking, seating arrangements.


• Receive, monitor and deal with enquiries and telephone calls on behalf of the Endoscopy Management Team

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• Assist in the NMC Registration renewal reports on a monthly basis and ensuring the validation of all staff in the Endoscopy unit, BGTH, RBTH and Rossendale via the appropriate registration organisation,and inform ESR accordinglyensuring copies of renewed registrations are added to the registrant’s personal file.


• Liaise with a variety of senior staff on a regular basis, and various departments providing ad-hoc information and support at their request.


• Liaise with departmental staff providing information and support.





· Please see the full job description for more details



STANDARDS OF CONDUCT



1. Ensure that personal actions and conduct comply with Trust Policies and Procedures, e.g. health and safety, fire procedures, no smoking policy, equal opportunities, confidentiality, etc.



2. Attend training courses as required, e.g. induction, moving and handling, fire lectures, etc.



3. Conduct duties with regard to values underpinning the Trust’s Vision:



· If its about me, involve me

· Working together in partnership

· Aspiring to excellence

· Ongoing improvement of our service



The purpose of this document is to act as a guide to the duties which may be required. It is not an exhaustive list and other duties may be required in accordance with the grade of the post and the competence of the post holder. The job description, from time to time, may be subject to review and change following consultation with the post holder.



The Trust operates a Tobacco Control Policy.

· Working with the Endoscopy Nurse Lead & Comms ensuring the ELHT Endoscopy external website is up to date.



· Manage the Endoscopy intranet i.e. OLI ensuring this is kept up to date with various documentation.


• Liaise with Nurse Endoscopists in relation to maintaining Patient Information leaflets and keeping accurate records of review dates.


• Use initiative to resolve problems, informing Manager of outcomes.


• To act as secretary to a number of meetings, preparation of agenda’s, collation of papers and distribution, taking minutes as requested and transcribing.


• Required to act on own initiative with regard to personnel issues and bring matters required to the attention of relevant Matrons/Managers.


• Archive all old records to ensure they are maintained as confidential data within the legal timescales.


• Provides advice and information to staff, colleagues relating to appointments and meetings.


• Understand the organisation structure of the Trust and have knowledge of own and other services in order to deal with enquiries.

Please see the full job description for more details


This advert closes on Wednesday 31 Jul 2024

Working with the Endoscopy Nurse Lead & Comms ensuring the ELHT Endoscopy external website is up to date. Manage the Endoscopy intranet i.e. OLI ensuring this is kept up to date with various documentation. Liaise with Nurse Endoscopists in relation to maintaining Patient Information leaflets and keeping accurate records of review dates. Use initiative to resolve problems, informing Manager of outcomes. To act as secretary to a number of meetings, preparation of agendas, collation of papers and distribution, taking minutes as requested and transcribing. Required to act on own initiative with regard to personnel issues and bring matters required to the attention of relevant Matrons/Managers. Archive all old records to ensure they are maintained as confidential data within the legal timescales. Provides advice and information to staff, colleagues relating to appointments and meetings. Understand the organisation structure of the Trust and have knowledge of own and other services in order to deal with enquiries. Please see the full job description for more details

Key Tasks: To work with the Cluster Pharmacists and GPs to carry out Medication Reviews To work with GPs and practice staff to ensure that all repeat prescriptions produced at the practice are ready within 2 working days of request including My Health Online requests To work with the Prescribing Hub to ensure that all repeat prescriptions requests are issued if appropriate and ready for collection within 3 working days To deal with patient and staff queries via the phone line or front desk in a timely manner To carry out any Audit work deemed necessary by the practice around medication or clinic work. To make yourself competent in running drug searches To keep an audit trail of prescription bags to the doctors ensuring they are returned All new drugs are added to the patients medical records Liaise with community pharmacies, hospital and patients ensuring a good working relationship is maintained Daily collect all TOC reports and make changes to patients medications as necessary Liaise with Community Drug and Alcohol Team and Alternative Healthcare Primary Care Scheme doctor re issue of medication for patients on those schemes Ensure any monitoring tests are up to date before issue of prescription LHB to carry out all LHB requested work Attend all relevant training offered to support the prescribing role To provide admin support for visitors/supervisors/managers/ and clinical members of the surgery To familiarise yourself with the processes of remit of other members of your team to cover for holidays and sickness As an employee of the Practice, you are legally responsible for all records that you gather, create, or use as part of your work within the Practice (including Patient health, financial, personal and administrative (whether paper based or electronic. All such records considered as public records, other than patients personal notes, and you have a legal duty of confidence to service users, even when you have left the Practice. All employees of the practice are required to maintain the confidentiality of members of the public and members of staff. The post holder will be subject to an annual appraisal, which will incorporate a review of the above duties and the performance of the post holder.