Total 43 Administrative / Clerical job vacancies in wolverhampton wv11 1uh

Daily processing of dressing project requests. Control and replenishment of dressing project stock within agreed timeframes. To process referrals received electronically, including checking and updating patient management systems. To manually enter patient contacts on to appropriate Patient Management Systems. To manage the discharge process of patients from all Patient Management Systems in a timely manner. To access the hospital Clinical Web Portal as requested to obtain patient service history and pathology results. To provide efficient and confidential message handling service demonstrating effective communication skills, verbal, written and electronic with a variety of multi-disciplinary health care professionals.

The post holder will provide secretarial support to the Audiology Department, answering general queries and carrying out administrative tasks to maintain safe and effective patient pathways. The post will be based at West Park Hospital however cross cover may, at times, be required. The services cover paediatric activity at the Gem Centre, Adult Services at West Park Hospital, ENT Services and Vestibular and Adult Neuro-diagnostic Testing at New Cross Hospital and Adult Services and Vestibular Rehabilitation at Cannock Hospital. A comprehensive list of duties is in the job description.

To work as part of a team taking a lead role in providing secretarial support for the consultants, junior medical staff within the team with particular responsibility for audio typing using a digital system.

The post holder will be required to demonstrate a significant level of initiative in organising their workload and in making decisions and taking action in accordance with departmental policy.

To type all correspondence relating to out patients and in patients, including typing of departmental correspondence, with a low rate of errors and to meet Trust turnaround targets.

Regularly liaising with the manager to ensure departmental priorities are met.

Managing consultant’s diaries, booking meetings and taking minutes where appropriate.

Arrange patients new and follow up appointments as required using PAS system and liaison with appropriate departments

Receive enquires from patients and staff, resolving enquiries of a more complex nature and dealing with as appropriate.

Liaise professionally with all departments regarding admissions, waiting lists, ad hoc ward attenders and cancellations ensuring hospital policies are adhered to.

To provide cross cover for secretarial team during annual leave and sickness

Co-operate with the introduction of new procedures, policies or technology, including any technology associated with the Patient Administration System (PAS), assisting team leads with implementation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Are you an experienced Medical Secretary looking for your next career move?

Do you enjoy being part of a team that is passionate about providing the best possible service to patients?

Would you like to work for a Trust that is as committed to supporting you as it is to providing the highest standards of care?

If so this is your opportunity to join our friendly and committed team as a Senior Team Secretary within General Surgery.


This advert closes on Sunday 1 Sep 2024

To retrieve Health Records from the library for Out-patient clinics and any other requests using the departmental process in a timely manor To sort and accurately file Health Records on return to the department using the departmental process in a timely manor To answer the telephone and other enquiries regarding Health Records location and access information via the PAS system. To action emails coming into the department To remove and weed inactive Health Records from the library for destruction in accordance with the retention schedule set out in the OP07 Health Records Policy To conduct in depth searches for Health Records that are not correctly filed To ensure the timely delivery of prepared clinics to the appropriate Out-Patients Departments where appropriate. To be responsible for the timely processing of all incoming and outgoing mail To arrange internal transport for Health Records as required To process any requests for stationary and to monitor the stationary stock levels in the department. If necessary request a replacement order. To collect Skinny inpatient files on a daily basis from all wards across the site for patients who have been discharged To prepare and scan Health Records using Opex, Kodak and IQ Scanner machines into the Clinical Information Systems according to the OP07 Health Records Policy and within the Trust timescale of 24 hours To conduct the Data Quality checking process of scanned documents as per departmental process. To process requests for Health Records held on microfilm and bring back to hard copy if required To make the necessary checks using the Spine and PAS system to re-direct rejected e-discharges received via the EDT hub or through the post and to update PAS and forward onto the correct GP To action GP correspondence received via the EDT hub for patients not registered and no longer registered with a GP and re-direct to the correct GP To ensure any duplicates are sent for deletion via Docman To re-send to the correct GP any e-discharges that may have been sent incorrectly To accurately investigate complex merges, duplicate NHS numbers and PAS registrations by checking spine and PAS in order to determine if a merge of Health Records is appropriate both physically and electronically and take action within the allocated timeframe. To liaise with GP surgeries for clarification regarding patient demographics To inform clinicians via email of any errors received on returned e-discharges To maintain and update incorrect e-discharges onto spreadsheets To accurately input and update all patients related information received via telephone calls that may come in internally or externally onto the computerised Patient Administration System To accurately mark patients as deceased via the Patient Administration System from computer generated lists ensuring Health Records are retrieved and updated accordingly. To be aware of, and adhere to all Trust & Local policies and procedures with regard to confidentiality, ensuring that all information handled within the department is dealt with to the highest standards of confidentiality and security, and to respond in a professional & sensitive manner when dealing with confidential issues. To be familiar and comply with all Divisional and Trust policies, procedures and practices. To take part in the annual appraisal system. To cover in the absence of colleagues as required. On occasions staff may be required to lone work therefore will follow the lone working policy and procedure. To undertake training in other areas of Health Records to support cross-cover in the absence of colleagues as and when required for example Scanning, Library or Switchboard Services To undertake mandatory training sessions and undergo training as deemed appropriate by your line Managers as and when required. To assist with the training of newly recruited Health Records staff, including an introduction into working practices and procedures. To participate on the Bank Holiday Rota if required To be aware of, and comply with Health & Safety, Fire Regulations and to report accidents / untoward incidents / hazards to the Team Leader / Manager To have a duty of care and keep the department tidy including the Library filing system is clear of debris and Health Records are stored tidily.. To respond to all visitors that report to reception and assist with their enquires. To be aware of the security arrangements in your own working area and to be responsible for the security/distribution of any keys or fobs held in the department. To be responsible for the security of case notes in the department. To ensure data quality & departmental standards are maintained & kept up to date at all times This job description is not intended to be an exhaustive list of duties and it may be reviewed and altered in the light of changed service needs and developments after discussion with the post holder.

An exciting opportunity for a Senior Medical secretary has arisen to work as part of our busy Head & Neck team. Providing secretarial support for the consultants, junior medical staff in the team with particular responsibility for audio typing and cross cover for leave as delegated by Team Leader.

The post holder will be required to demonstrate a significant level of initiative in organising their workload and in making decisions and taking action in accordance with departmental policy.

To type all correspondence relating to out patients and in patients, including typing of departmental correspondence, with a low rate of errors and to meet Trust turnaround targets.

Regularly liaising with Team Leader to ensure departmental priorities are met.

Managing consultant’s diaries, booking meetings and taking minutes where appropriate.

Arrange patients new and follow up appointments as required using PAS system and liaison with appropriate departments

Receive enquires from patients and staff, resolving enquiries of a more complex nature and dealing with as appropriate.

To provide cross cover for secretarial team during annual leave and sickness

Co-operate with the introduction of new procedures, policies or technology, including any technology associated with the Patient Administration System (PAS), assisting team leads with implementation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Please see attached Job Description/Person Specification for a full detail of role and main responsibilities.


This advert closes on Monday 2 Sep 2024

To accurately in-put, up-date and monitor patient related information onto the computerised Patient Administration System and the Emergency Departments MSS System To provide a front line staff 24 hour patient focused reception service, ensuring that the service is efficient and welcoming, including directing patients/staff/relatives to other departments and dealing with aggressive/abusive patients in a calm and professional manner. To deal with patient/relative enquires either face to face or by telephone in a professional manner. To liaise with other departments regarding patient admission/attendance and arrange assistance as required, e.g. arranging for porters to collect patients with wheelchairs or PALS . To arrange transport for patients as required. Please see attached Job Description for full list of Roles & Responsibilities

To provide high quality audio-typing and word processing facilities with, medical terminology, as required by Medical Staff, ensuring that the work is completed in an efficient and timely manner.To access confidential histology reports and send out to external/internal agencies as appropriate.To ensure all information and messages received from patients, colleagues and Medical Staff are communicated efficiently and correctly. This can be of a sensitive or complex nature.To assist with all duties in the absence of the Office Manager, ensuring all duties are completed in an effective and efficient manner to ensure an optimum service is maintained at all times.To provide cross cover for the secretarial team during absences.Respond positively and promptly to enquiries and problems receivedfrom patients, medical staff and other agencies, using initiative to take appropriate action in accordance with departmental policies and procedures.Be committed to continual self development and training to meet therequirements and further development of the specialty.Respond in a professional and sensitive manner when dealing withconfidential issues to patients, relatives, and other agencies.To accurately create records and update patient related informationonto the computerised Patient Administration System.Take responsibility for patient notes in the office pertaining to own work.Assist with the training and induction of any new, or less experienced,secretarial/support staff.

The post holder will provide secretarial support to the Audiology Department, answering general queries and carrying out administrative tasks to maintain safe and effective patient pathways. The post will be based at West Park Hospital however cross cover may, at times, be required. The services cover paediatric activity at the Gem Centre, Adult Services at West Park Hospital, ENT Services and Vestibular and Adult Neuro-diagnostic Testing at New Cross Hospital and Adult Services and Vestibular Rehabilitation at Cannock Hospital. A comprehensive list of duties is in the job description.

Office Junior / Admin Assistant
Location: Wednesfield, Wolverhampton
Position: Full Time / Part Time
Salary: £6.40 – £11.44 per hour

About Us:
The Big Phone Store is a leading mobile phone retailer with over 20 years of experience. We offer a wide range of new and refurbished phones, accessories, and repair services. Our commitment to quality, sustainability, and customer satisfaction sets us apart. Join our team and be part of a dynamic, inclusive workplace that values your growth and expertise.

Role Overview:
The Office Junior / Admin plays a crucial role in ensuring the smooth operation of office activities. This entry-level position provides general administrative support, assisting with various tasks that contribute to the efficiency and effectiveness of the office environment.

Key Responsibilities:
• General administrative support
• Office maintenance / upkeep
• Data Entry
• Support Senior Staff
• Customer Service Support

What We're Looking For:

• Adaptability
• Reliability
• Communication Skills
• Attention to Detail
• Organised
• Team Player
• Positive Attitude
• Friendly and approachable demeanor.

Ideal Candidate:

• This role is perfect for a recent school or college leaver eager to start a career.
• No prior experience required – we provide on the job training.

We do not work with recruitment companies, no exceptions

Benefits of working for us:
• Permanent position
• Industry sector – Recession Proof
• Flexible working hours
• Staff discounts
• Pension scheme
• Days out and other social events
• Free onsite parking
• Equal opportunities employer fully committed to diversity, equality, and inclusion since 1999
• Birthdays off and paid for without having to use any holiday entitlement
• Up to 28 days of paid holiday
• One extra day holiday rewarded for every year of service from year 2
• Sick pay

Personal Assistant - PA to Director
Full Time / Part Time (Flexible hours)
Monday – Friday (No weekends)

Join Our Team at TheBigPhoneStore!

About Us:
TheBigPhoneStore is a leader in the UK's mobile phone recycling industry, with 30 years of experience. We believe in reducing, reusing, and recycling to make a positive impact on the environment. Our directors are dedicated to sustainability, and we are looking for someone who shares this passion.

The Role:
We are seeking a dedicated and proactive Personal Assistant to support our Managing Director. This role is about providing essential support and ensuring the smooth operation of our business.

Key Responsibilities:

• Manage calls and emails efficiently.
• Oversee the MD’s diary and schedule.
• Handle expense approvals.
• Prepare documents, reports, and presentations.
• Coordinate meetings and follow up on action points.
• Liaise with internal and external stakeholders.
• Assist with business projects and initiatives.

Who You Are:
We are not looking for someone who fits a perfect mold but someone who aligns with our values and mission. You might have a background in administration, customer service, or any role that requires strong organizational skills.

Ideal Traits:

• Strong organizational skills.
• Confident communicator.
• Problem solver with attention to detail.
• Ability to build effective relationships.
• Comfortable with Microsoft Office Suite.

Company Perks:

• Permanent position with room for growth.
• Flexible working hours, no weekends or night shifts.
• Child-friendly hours.
• Staff discounts.
• Pension scheme.
•Social events and team outings.
•Free onsite parking.
•Commitment to diversity, equality, and inclusion.
•Birthdays off with pay.
•Comprehensive Covid-19 precautions in place.
•Up to 28 days of paid holiday.

To provide high quality audio-typing and word processing facilities with, medical terminology, as required by Medical Staff, ensuring that the work is completed in an efficient and timely manner. To obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to abnormal results. To ensure all information and messages received from patients, colleagues and Medical Staff are communicated efficiently and correctly. This can be of a sensitive or complex nature. To act up in the absence of the Senior Team Secretary, ensuring all duties are completed in an effective and efficient manner to ensure an optimum service is maintained at all times. To provide cross cover for the secretarial team during absences. Respond positively and promptly to enquiries and problems received. from patients, medical staff and other agencies, using initiative to take appropriate action in accordance with departmental policies and procedures. Be committed to continual self-development and training to meet the requirements and further development of the specialty. Respond in a professional and sensitive manner when dealing with confidential issues to patients, relatives, and other agencies. To accurately create records and update patient related information onto the computerised Patient Administration System. Take responsibility for patient notes in the office pertaining to own work. Assist with the training and induction of any new, or less experienced, secretarial/support staff. Be familiar with and comply with all Trust and Departmental Policies and procedures. Participate in appraisals to agree/revise Personal Development Plans. To work closely with Health Records Staff and Team members to ensure the development of an efficient Team to effectively support the Directorate/Department. Attend and participate in regular staff meetings. Compile and maintain an up-to-date secretarial job plan/cover folder for secretarial team. To participate in team, professional and personal development. activities and promote commitment to continuous development and improvement. This job description is subject to review at any time in consultation with the postholder.

An exciting opportunity for a Senior Medical secretary has arisen to work as part of our busy Head & Neck team. Providing secretarial support for the consultants, junior medical staff in the team with particular responsibility for audio typing and cross cover for leave as delegated by Team Leader.

The post holder will be required to demonstrate a significant level of initiative in organising their workload and in making decisions and taking action in accordance with departmental policy.

To type all correspondence relating to out patients and in patients, including typing of departmental correspondence, with a low rate of errors and to meet Trust turnaround targets.

Regularly liaising with Team Leader to ensure departmental priorities are met.

Managing consultant’s diaries, booking meetings and taking minutes where appropriate.

Arrange patients new and follow up appointments as required using PAS system and liaison with appropriate departments

Receive enquires from patients and staff, resolving enquiries of a more complex nature and dealing with as appropriate.

To provide cross cover for secretarial team during annual leave and sickness

Co-operate with the introduction of new procedures, policies or technology, including any technology associated with the Patient Administration System (PAS), assisting team leads with implementation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Please see attached Job Description/Person Specification for a full detail of role and main responsibilities.


This advert closes on Thursday 4 Jul 2024

We are looking to appoint Patient Access Clerks who will work in the Call Centre as well as across different departments in Patient Access.

37.5 hours per week

Monday to Friday 8.30 am -5.00pm including 2x 15 &1x30 min unpaid break.

The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills both face to face and over the telephone. You must be able to use a keyboard to input information, as well as possessing a mature outlook when dealing with sensitive and confidential issues. You must be flexible and be able to cover in the absence of colleagues.

To undertake various administrative duties associated with the custody and use of Health Records aswell as those associated with a patient’s admission and/or attendance to the Trust, as outlined in the
Patient Access Policy (OP39)

It is expected that staff will undertake duties relating to any aspect of service provided by the Patient Access Services Team.

It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits.

To ensure patient confidentiality is maintained at all times.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as“Good”by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

To respond in an efficient, polite and timely manner to all incoming telephone calls

To be responsible for the accurate in-put, up-date and amendment of patient related information onto thecomputerised Patient Administration System (PAS), departmental Electronic Referral System (ERS)

To ensure the accurate copy and pasting of GP referral letters from ERS onto DOCMAN using multiple programs in a timely manner.

To accurately scan paper referral letters onto DOCMAN in a timely manner

To process all incoming referral letters in accordance with Trust policy, ensuring accurate input onto the Hospital PAS system and book outpatient appointments within agreed Trust targets.

To accurately record reasons for patient cancellations/change of appointments, including re-booking appointments as requested.

To be responsible for the booking of interpreters for patient clinic appointments as requested.

To amalgamate/register patient temporary registrations ensuring re-numbering is accurate and timely.

To take necessary action to book, cancel or change appointments on the PAS.

To process and book all ward appointments/secretary lists ensuring patients appointments are booked correctly and in a timely manner.

To be responsible for ensuring the daily unfilled slot report is dealt with and new/review patient slots are utilised and filled at short notice.

To raise any foreseeable capacity issues where patient slots are not available to your line managers

To work with and maintain the Outpatient Waiting List (OWL) and the ERS work lists ensuring the information is kept up to date and accurate.

To ensure the text messaging system (Envoy) is maintained on a daily basis ensuring PAS is maintainedto reflect any changes as appropriate.

To prepare case notes/paperlite packs for all attendances ensuring they comply with the Standard Order of Case Notes, and to ensure X-ray and investigation proformas relevant to each attendance are
available.

To ensure all patient referrals are available for clinic ether electronically or in paper form for those areas where noteless working has not be adopted.

To amalgamate case notes where more than one record exists and to ensure that all Casenotes are filed in the recognised format

To provide a patient focused reception service, ensuring that the service is efficient and welcoming.

To update demographic details on PAS for each attendance in clinic and ask questions in line with the Data Quality Standards within the Health Records Policy - OP7

To make appointments, place on OWL and discharge patients where necessary using PAS

To update Referral ToTreatment (RTT) pathways for all pathways open and ensure all patients are either marked as attended or DNA on each clinic.

To arrange transport for patients as required.

To accurately input and update all patients related information onto the computerised Patient Administration System.

To ensure that the 18 week RTT pathways are opened and closed appropriately.

To be aware of, and adhere to all Trust & Local policies and procedures with regard to confidentiality, ensuring that all information handled within the department is dealt with to the highest standards of
confidentiality and security, and to respond in a professional & sensitive manner when dealing with confidential issues.

To be familiar and comply with all Divisional and Trust policies, procedures and practices.

To take part in the annual appraisal system.

To cover in the absence of colleagues as required.

To undertake mandatory training sessions and undergo training as deemed appropriate by your line Managers as and when required.

To assist with the training of newly recruited Patient Access staff, including an introduction into working practices and procedures.

To participate on the Bank Holiday Rota if required

To be aware of, and comply with Health & Safety, Fire Regulations and to report accidents / untoward incidents / hazards to the Team Leader / Manager

To have a duty of care and keep the department tidy

To be aware of the security arrangements in your own working area and to be responsible for the security/distribution of any keys or fobs held in the department.

To ensure data quality & departmental standards are maintained & kept up to date at all times


This advert closes on Friday 5 Jul 2024

Personal Assistant - PA to Director
Full Time / Part Time (Flexible hours)
Monday – Friday (No weekends)

Join Our Team at TheBigPhoneStore!

Who We Are:
At TheBigPhoneStore, we're leading the charge in the UK's mobile phone recycling industry. With three decades of experience under our belt, we're not just a business—we're pioneers in the circular economy. Our directors are true advocates for reuse, and we're seeking innovative individuals who share our passion for environmental sustainability. Guided by our commitment to the three R's—Reducing, Reusing, and Recycling—we're on a mission to make a positive impact on the world.

Why Environmental Consciousness Matters to Us:
In a world dominated by throwaway culture, TheBigPhoneStore is here to make a difference. We're inspired by an era when products were built to last, and if they didn't, they were repaired. Our ethos is simple: we buy millions of phones, refurbish them, and give them a second lease on life. This dedication to sustainability is at the core of everything we do.

Position Overview:
Are you ready to play a vital role in our mission? We're searching for an exceptional individual to serve as the Executive Personal Assistant to our Managing Director. In this dynamic role, you'll provide unparalleled support to our MD, ensuring the smooth operation of our business and helping us achieve our objectives.

Responsibilities:

• Serve as the first point of contact, managing calls and emails with professionalism and efficiency.
• Take charge of diary management, ensuring our MD's schedule runs seamlessly.
• Handle expense approvals on behalf of senior management.
• Produce high-quality written documents, including confidential correspondence, reports, and presentations.
• Coordinate meetings and follow up on action points, ensuring deadlines are met.
• Act as a liaison between our MD and internal/external stakeholders.
• Assist with projects and initiatives to drive our business forward.

Candidate Attributes:

• Strong organizational and leadership skills.
• Confident and assertive communication abilities, both verbal and written.
•Exceptional problem-solving skills and attention to detail.
• Ability to build and maintain effective relationships.
•Proficiency in Microsoft Office Suite.
•Presentation skills.

Company Perks:

• Permanent position with room for growth.
• Flexible working hours, no weekends or night shifts.
• Child-friendly hours.
• Staff discounts.
• Pension scheme.
•Social events and team outings.
•Free onsite parking.
•Commitment to diversity, equality, and inclusion.
•Birthdays off with pay.
•Comprehensive Covid-19 precautions in place.
•Up to 28 days of paid holiday.

Location:
Our office is conveniently located and easily commutable from Bilston, Birmingham, Bloxwich, and many other areas.

Ready to Make a Difference?
If you're passionate about sustainability and ready to grow with us, we want to hear from you! Apply now to join our team at TheBigPhoneStore.

To be responsible for the accurate in-put, up-date and amendment of patient related information onto the computerised Patient Administration System (PAS), departmental Electronic Referral System (ERS) To process all incoming referral letters in accordance with Trust policy, ensuring accurate input onto the Hospital PAS system and book outpatient appointments within agreed Trust targets. To accurately record reasons for patient cancellations/change of appointments, including re-booking appointments as requested. To be responsible for the booking of interpreters for patient clinic appointments as requested. To take necessary action to book, cancel or change appointments on the PAS. To be responsible for ensuring the daily unfilled slot report is dealt with and new/review patient slots are utilised and filled at short notice. To raise any foreseeable capacity issues where patient slots are not available to your line managers To prepare case notes/paperlite packs for all attendances ensuring they comply with the Standard Order of Case Notes, and to ensure X-ray and investigation proformas relevant to each attendance areavailable. To ensure all patient referrals are available for clinic ether electronically or in paper form for those areas where noteless working has not be adopted. To amalgamate case notes where more than one record exists and to ensure that all Casenotes are filed in the recognised format To provide a patient focused reception service, ensuring that the service is efficient and welcoming. To update demographic details on PAS for each attendance in clinic and ask questions in line with the Data Quality Standards within the Health Records Policy - OP7 To make appointments, place on OWL and discharge patients where necessary using PAS To update Referral ToTreatment (RTT) pathways for all pathways open and ensure all patients are either marked as attended or DNA on each clinic. To arrange transport for patients as required. To accurately input and update all patients related information onto the computerised Patient Administration System. To ensure that the 18 week RTT pathways are opened and closed appropriately. To be aware of, and adhere to all Trust & Local policies and procedures with regard to confidentiality, ensuring that all information handled within the department is dealt with to the highest standards ofconfidentiality and security, and to respond in a professional & sensitive manner when dealing with confidential issues. To be familiar and comply with all Divisional and Trust policies, procedures and practices. To take part in the annual appraisal system. To cover in the absence of colleagues as required. To undertake mandatory training sessions and undergo training as deemed appropriate by your line Managers as and when required. To assist with the training of newly recruited Patient Access staff, including an introduction into working practices and procedures. To participate on the Bank Holiday Rota if required To be aware of, and comply with Health & Safety, Fire Regulations and to report accidents / untoward incidents / hazards to the Team Leader / Manager To have a duty of care and keep the department tidy To be aware of the security arrangements in your own working area and to be responsible for the security/distribution of any keys or fobs held in the department. To ensure data quality & departmental standards are maintained & kept up to date at all times