Total 177 Administrative / Clerical job vacancies

To provide a comprehensive Administrative Support and Housekeeping service to the Oncology and Haematology Outpatients By taking a lead role in maintaining Bookwise clinic room booking system. This will include maintaining the day to day booking of clinic rooms, auditing of current use, planning for the future and liaising with all stakeholders. By providing the Senior Nurses in the department with administrative support with specific responsibility for coordinating the transport arrangements for patients. By supporting the provision of IT services to the department. By undertaking all aspects of the Housekeeping Role By working as an integral part of the Outpatient team ensuring a high quality service to patients and to provide a service that ensures that the patients needs are satisfied and department requirements are met. By assisting the departmental manager to ensure the appropriate and effective delivery of the facilities service in order to properly maintain the patient environment and services to the patients. RESPONSIBILITIES Bookwise Administration Duties:- Liaising with all members of the multidisciplinary teams regarding booking and cancellation of clinic rooms. Checking Bookwise against EPR regarding clinicians availability for clinics and informing the senior nurse of any discrepancy Keeping the Bookwise spreadsheet up to date, liaising with the senior nurse if clinic space becomes available Liaising with senior nurse and OSM regarding future planning for clinic space Keeping the waiting list for clinic rooms up to date Daily accepting and declining booking requests on the on line system Auditing clinic space usage Compiling the monthly DNA report Attend weekly Bookwise meeting with clinical admin teams Teaching members of the OUH team how to access Bookwise and use the booking system Housekeeper duties:- To liaise with the cleaning contractor/in-house housekeeping services/Monitoring Officers to ensure that cleaning standards in Outpatients meet the agreed specification and any unsatisfactory areas are rectified. To escalate all non-conformance with cleaning protocols by cleaning contractor staff via the helpdesk and inform the senior nurse/co-ordinator of the shift. Escalate any non-conformance that remains unresolved 24 hours following initial escalation to the matron. To provide supervision and guidance to domestic staff to ensure that standards and policies are met. To liaise with the nursing and housekeeping team to ensure that work is planned in the most appropriate way to provide a patient focused and seamless service. To ensure, in conjunction with the Outpatient co-ordinator, that patients are provided with appropriate beverages at regular intervals throughout the day. To ensure patients and relatives have an appropriate supply of drinking water and a clean cup. To maintain patient privacy, dignity and confidentiality at all times. To ensure that all alcohol gel dispensers, paper towels and soap for hand hygiene are replenished, thus contributing to the prevention of cross-infection from one patient to another. To clean medical equipment as required in conjunction with nursing staff. Ensure that all patient equipment (e.g. hoist slings) is kept clean and in a usable condition. To monitor the general Outpatient environment, co-ordinate necessary repairs and maintain records of reported defects and remedial action taken. Following agreed training, change spent light bulbs in angle poised over bed lamps. To respond to complaints/concerns from patients and relatives that relate to facilities and housekeeping services, supporting nursing staff and ameliorating stressful situations. To take responsibility for the hygiene standards within the Outpatient kitchen/staff area. To monitor fridge temperatures and take corrective action where necessary. Ensure any food in Outpatient fridge is labelled, dated and disposed of if not correctly labelled. Monitor temperatures in clean utility and report any untoward events. Ordering of stores, supplies and leaflets. To ensure all waste disposal bins are kept in good condition and are cleaned to ensure no cross infection. To supervise an effective waste segregation and disposal service ensuring compliance with all relevant procedures and legislation. To report any non-compliance with the Trusts waste policies and procedures to the relevant department managers. Administrator Duties:- Check weekly and daily those patients due to attend outpatients who require specialist transportation. Liaise with the senior nurse regarding these patients with comprehensive details of transport and patient ( mobility, medical history, communication issues ) To deal with general enquiries to the unit regarding patients, both internally and from external agencies such as Police, other health care workers and insurance companies ensuring that they are directed to the correct department of the Trust. To liaise with relevant departments within the Trust as necessary to ensure a smooth patient pathway To record up to date patient information including social history, onto relevant EPR/IT systems Responsibility for unblocking SMART cards and issuing Tenens cards to staff working NHSP shifts in OPD. Input data on NHSP Check if NHSP staff has attended and update Timesheets on the NHSP. To make any change required by the Line Manager on the e-Roster (e.g. swap shifts; shifts times, etc.) Check shift times are correct on e-roster Load up roster template and load patterns First Care Insight arrange an appointment with manager for those who require a RTW interview Collation and display of data in particular Friends and Family and patient information board Monitor appraisals in date for staff and make appointments for appraisals to be completed by manager To check if all staff are up to date with mandatory e-learning. Update the Senior Nurse of any non-compliance issues. Check the Registered nurses NMC are up to date/ due to expire Monthly Fire, PPID, Hand Hygiene and Covid Risk Audit results are added to M drive. Upload monthly audit data on Assurance App. Maintain the Fire Safety Folder. Update the Senior Nurse of any anomalies. Responsible for IT issues that arise within the department Photocopying and other general office procedure Any other requirement made by the Line Manager to be done on the day. Additional responsibilities:- To support clinical staff in patient clinics when require To support the phlebotomy OPD phlebotomy service when required Support Elective Covid Swabbing team when needed To be responsible for answering departmental phones Support Covid screening team when needed. Participating in the training of new and temporary staff Attend training sessions appropriate to the role. Co-operate with the Trust in maintaining suitable standards of health and safety, including adhering to all Trust policies and procedures. Always work in compliance with rules and working practices. Report all unsafe situations, incidents and accidents as appropriate To be fully conversant with COSHH regulations and assist with training and education of staff related to this Keep all risk management policy folders up to date To complete Trust mandatory training through liaison with the Senior Team Leader and Facilities Manager

Please see the full job description and person specification document(s) for main responsibilities of the role.

Job responsibilities Management support Assisting the Practice Manager with process improvement and quality improvement projects, implementing new processes and supporting the team during the transition phase. Resource planning organising clinical rotas to ensure adequate resource levels. This will include planning Duty GP days and clinician holidays. Escalating issues to management regarding cover requirements. Identifying and anticipating potential problems such as shortage of staff, appointment availability, waiting lists, room availability, and raising such issues to Practice Manager. Reception support Providing cover and assistance to the Reception Supervisor, ensuring appropriate cover for the reception/admin teams, and covering ad hoc gaps as part of role. Assisting the Reception and Admin team with their roles by providing help and support, as well as staff training. Keeping an overview of the daily tasks and roles of varied teams to ensure work is being completed in a timely manner. Supporting colleagues to maintain an efficient, hardworking, and friendly working environment. Maintaining excellent communication across all the team to keep them inform of any changes and assist with leading team meetings. HR Supporting the induction of new staff and medical students, such as timetable planning, handling queries and setting up on SytsmOne. IT support Managing and resolving all site IT issues. General admin tasks Completing variety of administrative tasks within the practice. Ordering stock and keeping overview of stock supplies to ensure there are sufficient supplies. Providing support to wider team in the form of helping with queries, tasks and IT issues. Supporting with Private work, Deductions, Coding/Workflow, Reception etc as needed. Patient support Promoting and providing excellent customer service. Handing initial verbal complaints. Chaperone for patients as needed. Experience Essential Experience working in GP practice or Healthcare setting. Experience working in leadership role. Experience with SystmOne. Skills Essential Critical thinking and problem solving. Strong understanding of computers with excellent IT skills. Knowledge and skills with using Word and Excel. Good organisational skills. Strong interpersonal and verbal communication skills. Being well presented and motivated individual who always maintain a high level of professionalism. Able to work independently and within a great team. Compassion and understanding towards patients and colleagues.

Please read the attached Job description and person specification for more details about this role. Right to Work in the UK Prior to your appointment you will be asked to provide confirmation of your right to work and reside in the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status.Regrettably, if the role is not eligible for sponsorship under the Trusts eligibility criteria, the Trust are unable to extend your employment beyond the expiration of your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this period.As a condition of continuous employment, it essential you maintain the legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visa expiration, revocation, or denial of renewal, may impact your eligibility for employment with the Trust. It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work status immediately and to provide necessary documentation for verification purposes. Failure to obtain or renew your visa in a timely manner is a breach of employment conditions and will result in termination of your employment. We appreciate your attention to this matter and your commitment to fulfilling this requirement promptly.

To provide a comprehensive and high quality medical secretarial service to support clinical teams (Consultants, their medical teams e.g. junior medical staff or specialist nursing staff as appropriate) in delivering high quality care to the patients of Leeds and beyond. This role will additionally make a key contribution in improving the patient experience by supporting Directorate teams with the movement of patients through their 18-week pathway or other national waiting time standards as appropriate. The post-holder will: Work as part of a team to ensure that all clinical correspondence is turned around in a timely manner to allow patients to move through their pathway without any delays Work with Consultants and their medical teams. Manage their workload in line with departmental requirements or as identified by the Senior Medical Secretary. Deal with patient enquiries. Play a key role in ensuring that patients move systematically through their pathways by ensuring that the next steps are in the pipeline. 3. ORGANISATIONAL CHART Service Manager Patient Services Coordinator Assistant PSC/Senior Medical Secretary Team Medical Secretary 4. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Clinical Correspondence & Support to Clinical Services Typing/proofreading clinical correspondence relating to outpatient and inpatient attendances and other patient related correspondence on behalf of the consultant and clinical teams. Use a range of IT skills to support the clinical work of the consultant e.g. use of databases and spread sheets. Support administrative process as deemed appropriate by the PSC. To support the clinical teams in the delivery of excellent patient care by actively working with colleagues and other Departments to ensure that all patients registered within the service are proactively supported through their patient journey (This would include but is not limited to: ensuring that follow-up and/or discharge appointments have been made for patients when required escalating to the Patient Services Co-ordinator where appointments have been booked outside the requested timescales). Any other general administrative duties associated with the consultant/clinical team outpatient and inpatient workload. Answer phone calls and deal with enquiries relating to patients and clinical work from a variety of sources, directly resolving where possible or transferring to appropriate personnel. Liaise with GPs, hospital staff and others on behalf of consultant in relation to clinical workload. Maintaining an effective administration service In conjunction with other Team Medical Secretaries and under the supervision of the Patient Services Co to work collectively as a team proactively planning workloads to meet different deadlines and timescales. Create and maintain appropriate record systems relating to clinical workload e.g. tests and results spread sheets Provide guidance to clerical support officers as necessary. Ensure that health records are tracked on entering and leaving the Department and stored in an appropriate manner in line with Trust Policy and patient confidentiality. Ensure that health records are always maintained to a high standard. All documentation and investigation results must be securely filed in the correct section in chronological order. Support Data Quality Indicators by ensuring that patient information is accurate and updated on relevant paper and computerised systems. Access information systems to obtain clinical information as required by the medical teams including investigation results or other information e.g. from results server, PPM or WinDIP. Work as part of the team to ensure that all phone calls are answered within the department during core office hours. Provide information to PSC/Assistant PSC, as appropriate, relating to workload and work outstanding. Provide cover for other team secretaries/clerical staff when on annual leave or sick leave. Additional duties Any other duties that from time to time may be deemed necessary by the Trust/Directorates that is commensurate to the role. 5. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centered Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values 6. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating, and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition. 7. INFECTION CONTROL The jobholder must always comply with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. 8. HEALTH AND SAFETY / RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This always includes complying with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system 9. EQUALITY AND DIVERSITY The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. 10. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. 9. COMMUNICATION & WORKING RELATIONSHIPS The post holder will be expected to establish, maintain, and respect good working relationships and communication with both internal and external organisations, institutions and individuals with whom they come into contact, including those associated with the specialty area and as appropriate within the role. The post holder will be expected to represent themselves and the service in a professional, courteous and respectful manner at all times. - Consultants and other Senior Clinical Staff - Junior medical staff - Multidisciplinary team members e.g. nursing colleagues, AHPs etc - Own Directorate Managers and others within the Trust - Colleagues within the Trust - GPs and administrative staff within Primary Care - Patients and relatives 10. SPECIAL WORKING CONDITIONS i) PHYSICAL EFFORT: The role requires high levels of accuracy in producing clinical correspondence that meets a high-quality standard as part of the provision of an effective secretarial service. There will be long and frequent periods where the post holder will be in front of a VDU either typing or proof reading. The post holder may be required to lift small loads and handle stock and stationery e.g. paper in and out of their Department. ii) MENTAL EFFORT: Prolonged periods of concentration are required for transcribing or proofreading medical correspondence and using patient related information. This may frequently be interrupted with phone calls or via face-to-face contact with other members of the team e.g. Consultants. iii) EMOTIONAL EFFORT: The post holder will be handling sensitive patient-related information daily and as such may be regularly (daily) subjected to difficult and emotional situations such as serious illness, bereavement or anxious family members. iv) WORKING CONDITIONS: The post will require use of a VDU and keyboard on a daily basis.

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification. Please contact us atRecruitment@dchft.nhs.ukif you are unable to view or download the attachment. For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.

Eligibility Criteria All applicants must be: Aged 16+ Resident in the UK/EEA for the last three consecutive years Must not have a qualification in a similar subject at the same level or above Must not be in any form of formal government-funded education upon the start of their apprenticeship Qualifications and Skills Required: Good general standard of education 4 GCSEs at Grade D/3 or above (or equivalent) subject to the job specification Good standard of literacy and numeracy Good communication and interpersonal skills Good IT skillsThe NNUH are pleased to be able to offer a variety of challenging apprenticeships. Should you be selected for interview we may wish to discuss with you a range of alternative positions for you to consider.

To receive and respond to telephone enquiries from patients, families, other agencies and Health Board staff in a professional, helpful and sensitive manner, answer queries within own area of responsibility or refer to the appropriate department. Communicate with GPs; other Health Services and Social Services; Hospitals, Independent and Voluntary Sector, patients and relatives. Dealing with enquiries without the need for direction in a large proportion of queries. Processing ward documentation e.g. admissions and discharges. Use of WPAS to manage all referrals, waiting lists and appointments for all patients in a timely manner. The post holder will ensure that all case-notes, their content and other records are tracked to the relevant person, and returned to file as quickly as possible in a tidy condition. Filing of results in case notes, including those case notes tracked to out of ward areas. Maintain appropriate manual / computerised systems and update as required. Photocopying of appropriate documentation as directed. Undertake clinical coding as directed. Monitor and maintain stationery supplies for the ward. Handling of patients property at the request of the Ward Manager and liaising closely with General Office to ensure safe keeping of said items. Any other ad hoc duties, which are reasonable and appropriate to the grade, thereby supporting each other as a team and the Service as a whole. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Key Result Areas Whilst the organisation and structure within specialities/divisions may vary the specific remit of this role will include: Transcription Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance. Outcomes, Results and Clinics - Tracking of results/ appointments and highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc, to ensure that RTT guidelines are achieved for patients. Specialty Specific Support - Providing a comprehensive secretarial support to the consultant surgeons whilst being the first point of call for patients, GPs, family members and other professional colleagues and organisations. - Regularly informing the Secretary Supervisor about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc - Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc Service Improvement - Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements. -As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately. Team-working - To work cohesively with the Secretary Supervisor to ensure that administrative work is shared out equally and performed to excellent, efficient and safe standards - To cover colleagues during absences/annual/sick leave as directed. You may also be required to undertake job rotation for cross cover as well as for development and training purposes. - Undertaking routine office duties including electronic note tracking, photocopying and filing of correspondence and results and maintenance of records. - Liaise with relevant team members to ensure that any process changes run smoothly and efficiently. - Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager.

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification. Please contact us at Recruitment@dchft.nhs.uk if you are unable to view or download the attachment. For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online. We regret that we cannot accept applications for this role from candidates under 18 years old. If you are 17 years and 9 months, you can apply but please be aware we will not be able to start your role until you are 18. This role will be covering a 5 day service

To provide a comprehensive administration and clerical service within the ward. The post holder will be required to understand ward systems, taking into account the needs of patients who require admission, transfer and discharge, and be expected to communicate with a wide range of professionals, consultants, doctors, nursing staff and patients/relativesand carers, organising own workload in order to maintain an efficient and professional service.

Previous experience working in a GP surgery is essential Strong knowledge of EMIS Web system Excellent communication, organizational, and multitasking skills Ability to work independently and as part of a team Attention to detail and confidentiality.

Comply with all Trust policies and procedures and departmental Standard Operating Procedures. To undertake other duties commensurate with this grade of post in agreement with the relevant line manager. To minimise the Trusts environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases.

Job Role: Type and process referrals and general correspondence using a digital dictation system. Plan/organise a number of conflicting tasks and priorities whilst still meeting deadlines. Liaise with Hospital staff, GPs, Community Teams and internal staff via email and telephone. Collate information as and when required. Keep accurate referral records for audit purposes. Run monthly recalls. Process private referrals and upload to an online portal. Maintain patient records. Use (e-RS) electronic Referral Service, EMIS, Docman and Microsoft applications. Deal with a high volume of work. Any other delegated duties considered appropriate to post.

Please see the attached job description. For any further questions or queries then please contact the appointed manager.