Total 21 job vacancies by Hastings Direct

Experienced Complaints Handler - Leicester
Do you have experience in insurance claims or complaints? Do you have fantastic people skills, and can you deliver a great customer experience every time? If yes, we have the perfect job for you in our vibrant Leicester office.

Working Hours/ Shift Patterns: Monday to Friday 9.00 - 17.30

Salary: £24,500 + plus benefits and the opportunity for further salary progression.

Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

Training: Our training environment is set up to provide you with an exceptional experience and will allow you to learn multiple areas of our business. For the first 4 weeks you will be in a classroom-based environment. You will then move out into your team to deal with real life complaints from our customers all with the support from our experienced coaches and team leaders. After these real-life experiences you will then move back into training to learn about the claims part of our business and how to support our customers here.

Start Date: Training will commence on January 20th 2025 in our Leicester office and we can only allow for 1 day of holiday during your training period.

Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you will usually only have to visit our office once a week and work remotely for the rest of the time (this can change due to business need) When we organise training and events you may be required to attend in person for the duration.

Your role: This position will require you to have prior experience of investigating and resolving insurance claims or complaints over the phone to an exceptionally high standard always ensuring that policies, practices, and regulatory procedures are adhered to. The successful candidate will always deliver exceptional customer service and ensure that all your customers receive a great experience.

What we offer: Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Your initial training will cover our products and systems, as well as handling complaints, and will include taking live calls alongside an experienced colleague. Once you start to take calls on your own, you'll have regular, on-going assessment and support from your team leader and colleagues. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Do you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our vibrant Leicester office!

Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Working Hours/ Shift Patterns: You will work 37.5 hours per week including 3-4 weekends out of 8. If you work a weekend shift, you'll get time off in lieu.

Our opening hours: Monday to Friday 08:00 - 19:00 and 09:00 to 17:00 at the weekends.

Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

Salary: Starting £23,500 plus benefits and the opportunity for further salary progression.

Training: The first 7 Weeks in the office, once you have completed your training you will move to hybrid working.

At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve. Join our Customer Service team and you'll play a key role in that service, helping customers to make changes to their policies, dealing with complaints and making sure they have the right cover.

Your role:

As a member of our Customer Service team, you'll be handling inbound calls from customers who are interested in one of our policies or wish to make changes to an existing one. Whether they have a question, need to update their details or support purchasing one of our products, you'll use your skills and knowledge to understand their needs, explain the options and provide them with the right policy every time. You'll also deal with any complaints in a professional and empathetic manner and escalate them if needed. You'll be expected to meet standards for quality, efficiency, and satisfaction, while providing policies that deliver the best value for both our customers and our business. In order to deal with a large number of callers with varying needs, you'll need to be adaptable, resilient, and motivated.

What we offer:

Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Your initial training will cover our products and systems, as well as handling complaints, and will include taking live calls alongside an experienced colleague. Once you start to take calls on your own, you'll have regular, on-going assessment and support from your team leader and colleagues. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Benefits you'll receive:
Up to 5% annual discretionary Bonus
Hybrid working (1 day per week in the office with the option to do more depending on your preference)
A fantastic open plan modern office
We promote a relaxed, friendly & diverse working environment
'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
Pension match up to 10% of your salary
Life insurance (4 x base salary)
Discounted Hasting Direct products
Discounts & cashback with well-known retailers
Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
Refer a friend scheme - earn £500 for every friend you refer
We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at: prior to completing your application.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Do you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our Leicester office.

Working Hours/ Shift Patterns: You will work 37.5 hours per week including 3-4 weekends out of 8. If you work a weekend shift, you'll get time off in lieu.

Our opening hours: Monday to Friday 08:00 - 19:00 and 09:00 to 17:00 at the weekends.

Salary: Starting £23,500 plus benefits and the opportunity for further salary progression.

Training: Training will start in our Leicester office on 28 October 2024 and last for 7 weeks. We will be unable to accommodate any candidates that have holiday during this training period. Once you have completed your training and only when we feel you can work independently you will move to hybrid working.

A chance to work in a hybrid way: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

Your role:

As a member of our non-voice Customer Service team, you'll be handling inbound chats from customers who are interested in one of our policies or wish to make changes to an existing one. Whether they have a question, need to update their details or support purchasing one of our products, you'll use your skills and knowledge to understand their needs, explain the options and provide them with the right policy every time. You'll also deal with any complaints in a professional and empathetic manner and escalate them if needed. You'll be expected to meet standards for quality, efficiency, and satisfaction, while providing policies that deliver the best value for both our customers and our business.

At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve. Join our Customer Service team and you'll play a key role in that service, helping customers to make changes to their policies, dealing with complaints and making sure they have the right cover.

What we offer:

Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Your initial training will cover our products and systems, as well as handling complaints, and will include taking live calls alongside an experienced colleague. Once you start to take calls on your own, you'll have regular, on-going assessment and support from your team leader and colleagues. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Benefits you'll receive:

• Up to 5% annual discretionary Bonus
• Hybrid working (1 day per week in the office with the option to do more depending on your preference)
• A fantastic open plan modern office
• We promote a relaxed, friendly & diverse working environment
• 'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
• Pension match up to 10% of your salary
• Life insurance (4 x base salary)
• Discounted Hasting Direct products
• Discounts & cashback with well-known retailers
• Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
• Refer a friend scheme - earn £500 for every friend you refer
• We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at: prior to completing your application.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Leicester-Hybrid working

Full-time, Monday - Friday 09:00 - 17:30 NO WEEKENDS!

Salary £23,500

At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve.

Your role:

You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role in this team will involve communicating with our customers through both verbal and written means, and discussing their options following their vehicle being deemed a write off. Our main objective is to get them back on the road as quickly as possible by negotiating the valuation of their vehicle, providing them with the right information, and ensuring their complete understanding so that they don't have to contact us again. It is crucial to speak confidently and provide accurate information right from the beginning to avoid any confusion and ensure a seamless customer journey.

Job Details

• Manage a portfolio of policyholder's write off claims through to settlement.
• Make and receive calls from internal and external parties
• Provide excellent customer service, empathy and understanding when our customers need us most, whilst ensuring clear expectations set and regular updates provided throughout the claims process
• Validate claims and policies
• Maintaining accurate record keeping, reserves and a proactive diary system to ensure timely case reviews.
• Achieve departmental and business targets

Skills we would love you to have

• Outstanding customer service, with excellent verbal and written communicational skills
• Strong active listening skills
• Proactive in your approach to work
• Organisational skills with the ability to prioritise workload
• Natural ability to lead conversations and objection handle
• High attention to detail

What we offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.





Reward

Salary - Attractive salary based on experience (pay reviews also completed each year)

Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.

Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.

There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

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Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Voice of Customer (VoC) Programme Manager

Locations: Bexhill, Leicester or London (Hybrid) with he expectation of coming into the office once a week - however, we're open to more flexible working options for the right individual




Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Developing and delivering a holistic Voice of Customer (VoC) programme covering customer feedback through interactions, journeys and review sites
  
• Ensuring we're asking the right customers, the right questions, at the right time and through the right channels and ensuring appropriate controls for survey content, volumes, segmentation etc.
  
• Ensuring all data inputs and outputs are accurate and meet business needs, and partnering with the CX, data and insights teams to make the best use of VoC outputs to deliver actionable insight
  
• Championing a customer first attitude, whilst challenging what we do now and how we operate in the future to gain the best experience for our customers whilst supporting Hastings Direct to achieve key goals
  
• Leading the development and implementation of processes, approaches and tools that strengthen our VoC capability and ensure best practice (survey branding, fatigue rules, sampling rules, closed loop etc.)
  
• Embedding awareness and understanding with stakeholders, driving and supporting the use of Customer feedback into day-to-day practices across Hastings Direct
  
  
  

Skills we would love you to have

• Strong experience of running a company-wide Voice of Customer programme, with a strong understanding of VoC data outputs and how to work these to drive actionable insight and value
  
• Experience of working collaboratively with analytics teams to deliver impactful tailored reporting and dashboards at all levels
  
• Genuinely passionate about putting data-driven customer insight at the heart of the organisation and able to translate and shape the ambiguous and often complex ideas or outcomes into simple and easily understood outputs
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.


Reward


Salary - Attractive salary based on experience + car allowance (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Customer Service Advisor - New Business

We're looking for authentic people with a passion for problem-solving to join our New Business team as a customer service advisor. You'll be part of a team supporting customers at the point of their insurance purchase, delivering outstanding service and value. If you are passionate about making a difference to customers, this role will give you the scope to do just that.


Working Hours / Shift Patterns: You'll work 37.5 hours a week on a rotating shift pattern between 08:00-19:00 Monday to Friday, 9:00 - 17:00 Saturday, and 09:00-13:00 Sunday. You will have to work one full weekend and one Saturday in every five. If you work a weekend shift, you'll get time off in lieu.

Location: Our fantastic Leicester office which is in the city centre and only a short walk from Leicester train station.

Training: Your in office training will last for 6 weeks. The first 3 weeks will involve both theoretical and experiential learning in the classroom. Then, in the final 3 weeks, you will move to an Academy, where you will apply your learning and begin to assist our customers with the support of our knowledgeable coaches. After your six weeks of in office training and when we feel you can work independently you will be able to move across to Hybrid working.

Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Salary: Starting £23,500 plus benefits and the opportunity for further salary progression.


Joining our New Business team as a customer service advisor:

The New Business Team provides customers with new quotes, whether they're looking for car, bike, van, home, or multi-car/bike policies. We give them all the details they need to make an informed decision, making sure they have the right cover that suits all their needs. Wherever possible, you will support customers to complete the purchase of their policy, using one of our digital products.

Training doesn't stop once you join your team. We have a supportive development programme with a clear structure for growth within your role. You'll develop skills to retain our customers, strengthen your negotiation skills and become an advocate of self service. There are also lots of opportunities to continue your career with us across the business. Whatever your future holds, we'll work with you on the best options to put you on the right track.


What we're looking for in a customer service advisor:

• Self-motivated individuals that take pride in what they do, uphold our values, and focus on outcomes.
  
• Someone comfortable with change, able to adapt quickly and show resilience
  
• Colleagues with a positive, empathetic, and patient approach
  
• Clear communicators who can build rapport and bring their personality to work
  
• People adept at navigating software systems while managing a conversation
  
• Someone who's accountable, thorough, and pays attention to detail
  

What we offer:

Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.


Benefits you'll receive:

Up to 5% annual discretionary Bonus

Hybrid working (1 day per week in the office with the option to do more depending on your preference)

A fantastic open plan modern office

We promote a relaxed, friendly & diverse working environment

'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee

25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)

Pension match up to 10% of your salary

Life insurance (4 x base salary)

Discounted Hasting Direct products

Discounts & cashback with well-known retailers

Tech scheme, cycle to work, health assessments, and skin check - on completion of probation

Refer a friend scheme - earn £500 for every friend you refer

We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Do you have fantastic people skills? Can you deliver a great customer experience in our customers time of need? If yes, we have the perfect job for you!

We have a unique and exciting opportunity to hire Claims Handlers to join our Hastings Direct Notification Team!

Location: Leicester Hybrid

Previous claims experience is not required.

Working Hours/ Shift Patterns: You will work 37.5 hours a week, Monday to Friday (NO WEEKENDS!) You will work on a rotational shift pattern between 08:00 - 19:00.

Salary: £26,500



You'll be supported with your development along the way by the Notification team. You'll drive to help the team provide a memorable experience for our customers when they need us the most…when they first notify us of their claim



What are we looking for?

• People who have the same passion we do for delivering outstanding customer service.
  
• Strong decision making skills
  
• Ability to accurately capture data
  
• Outstanding communication
  
• Experience of holding difficult conversations and managing complaints
  

The Role:

• Be there for our customers when they need us the most- at the point of incident
  
• Make effective commercial decisions through all personal actions and treat every pound as your own
  
• Actively listen and be relentless in capturing detailed accounts relating to our customers
  
• Establish liability quickly, ensuring our customers are safe and supported at all times
  
• Help our customers reach the right outcome first time and every time
  
• Demonstrate care and empathy at all times and ensuring customers feel fully informed about the next steps of their claim Have difficult conversations about liability with our customers and preventing complaints at all times
  

What we offer:


Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Your initial training will cover our products and systems, as well as handling complaints, and will include taking live calls alongside an experienced colleague. Once you start to take calls on your own, you'll have regular, on-going assessment and support from your team leader and colleagues. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.


Benefits you'll receive:

• Up to 5% annual discretionary Bonus
  
• Hybrid working (1 day per week in the office with the option to do more depending on your preference)
  
• A fantastic open plan modern office
  
• We promote a relaxed, friendly & diverse working environment
  
• 'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
  
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
  
• Pension match up to 10% of your salary
  
• Life insurance (4 x base salary)
  
• Discounted Hasting Direct products
  
• Discounts & cashback with well-known retailers
  
• Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
  
• Refer a friend scheme - earn £500 for every friend you refer
  
• We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop
  

Our straightforward recruitment process:

Click apply now to fill out our short application form, most of which you can auto-fill using your CV

You will then receive a weblink via e-mail to our online assessment (normally received within six minutes) to our online assessment where you'll experience a realistic job preview that will show you exactly what it's like to be a part of #lifeatHD. In addition, through a number of tests, we'll assess to what extent your preferences, personality, and skills are a good fit for our contact centre

The whole application process is smart phone enabled, just make sure you are in a quiet place somewhere you can concentrate

If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at: prior to completing your application.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Do you have fantastic people skills? Can you deliver a great customer experience in our customers time of need? If yes, we have the perfect job for you!

We have a unique and exciting opportunity to hire Claims Handlers to join our Hastings Direct Notification Team!

Location: Leicester Hybrid

Previous claims experience is not required.

Working Hours/ Shift Patterns: You will work 37.5 hours a week, Monday to Friday (NO WEEKENDS!) You will work on a rotational shift pattern between 08:00 - 19:00.

Salary: £26,500


You'll be supported with your development along the way by the Notification team. You'll drive to help the team provide a memorable experience for our customers when they need us the most…when they first notify us of their claim


What are we looking for?

• People who have the same passion we do for delivering outstanding customer service.
  
• Strong decision making skills
  
• Ability to accurately capture data
  
• Outstanding communication
  
• Experience of holding difficult conversations and managing complaint

The Role:

• Be there for our customers when they need us the most- at the point of incident
  
• Make effective commercial decisions through all personal actions and treat every pound as your own
  
• Actively listen and be relentless in capturing detailed accounts relating to our customers
  
• Establish liability quickly, ensuring our customers are safe and supported at all times
  
• Help our customers reach the right outcome first time and every time
  
• Demonstrate care and empathy at all times and ensuring customers feel fully informed about the next steps of their claim Have difficult conversations about liability with our customers and preventing complaints at all times

What we offer:

Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Your initial training will cover our products and systems, as well as handling complaints, and will include taking live calls alongside an experienced colleague. Once you start to take calls on your own, you'll have regular, on-going assessment and support from your team leader and colleagues. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.


Benefits you'll receive:

• Up to 5% annual discretionary Bonus
  
• Hybrid working (1 day per week in the office with the option to do more depending on your preference)
  
• A fantastic open plan modern office
  
• We promote a relaxed, friendly & diverse working environment
  
• 'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
  
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
  
• Pension match up to 10% of your salary
  
• Life insurance (4 x base salary)
  
• Discounted Hasting Direct products
  
• Discounts & cashback with well-known retailers
  
• Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
  
• Refer a friend scheme - earn £500 for every friend you refer
  
• We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop
  

Our straightforward recruitment process:

Click apply now to fill out our short application form, most of which you can auto-fill using your CV

You will then receive a weblink via e-mail to our online assessment (normally received within six minutes) to our online assessment where you'll experience a realistic job preview that will show you exactly what it's like to be a part of #lifeatHD. In addition, through a number of tests, we'll assess to what extent your preferences, personality, and skills are a good fit for our contact centre

The whole application process is smart phone enabled, just make sure you are in a quiet place somewhere you can concentrate

If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at: prior to completing your application.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Leicester-Hybrid working

Full-time, Monday - Friday 09:00 - 17:30 NO WEEKENDS!

Salary £23,500



At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve.





Your role:



You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role in this team will involve communicating with our customers through both verbal and written means, and discussing their options following a total loss of their vehicle. Our main objective is to get them back on the road as quickly as possible by negotiating the valuation of their vehicle, providing them with the right information, and ensuring their complete understanding so that they don't have to contact us again. It is crucial to speak confidently and provide accurate information right from the beginning to avoid any confusion and ensure a seamless customer journey.





Job Details

• Manage a portfolio of policyholder's total loss claims through to settlement.
• Make and receive calls from internal and external parties
• Provide excellent customer service, empathy and understanding when our customers need us most, whilst ensuring clear expectations set and regular updates provided throughout the claims process
• Validate claims and policies
• Maintaining accurate record keeping, reserves and a proactive diary system to ensure timely case reviews.
• Achieve departmental and business targets

Skills we would love you to have

• Outstanding customer service, with excellent verbal and written communicational skills
• Strong active listening skills
• Proactive in your approach to work
• Organisational skills with the ability to prioritise workload
• Natural ability to lead conversations and objection handle
• High attention to detail

What we offer



Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.







Reward



Salary - Attractive salary based on experience (pay reviews also completed each year)



Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.



Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.



Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.



Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.



Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.



There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Leicester-Hybrid working

Full-time, Monday - Friday 09:00 - 17:30 NO WEEKENDS!

Salary £23,500



At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve.





Your role:



You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role in this team will involve communicating with our customers through both verbal and written means, and discussing their options following a total loss of their vehicle. Our main objective is to get them back on the road as quickly as possible by negotiating the valuation of their vehicle, providing them with the right information, and ensuring their complete understanding so that they don't have to contact us again. It is crucial to speak confidently and provide accurate information right from the beginning to avoid any confusion and ensure a seamless customer journey.





Job Details

• Manage a portfolio of policyholder's total loss claims through to settlement.
• Make and receive calls from internal and external parties
• Provide excellent customer service, empathy and understanding when our customers need us most, whilst ensuring clear expectations set and regular updates provided throughout the claims process
• Validate claims and policies
• Maintaining accurate record keeping, reserves and a proactive diary system to ensure timely case reviews.
• Achieve departmental and business targets

Skills we would love you to have

• Outstanding customer service, with excellent verbal and written communicational skills
• Strong active listening skills
• Proactive in your approach to work
• Organisational skills with the ability to prioritise workload
• Natural ability to lead conversations and objection handle
• High attention to detail

What we offer



Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.







Reward



Salary - Attractive salary based on experience (pay reviews also completed each year)



Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.



Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.



Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.



Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.



Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.



There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Do you have fantastic people skills? Can you deliver a great customer experience in our customers time of need? If yes, we have the perfect job for you!

We have a unique and exciting opportunity to hire Claims Handlers to join our Hastings Direct Notification Team!

Location: Leicester Hybrid and Homeworking available

Previous claims experience is not required.

Working Hours/ Shift Patterns: You will work 37.5 hours a week, Monday to Friday (NO WEEKENDS!) You will work on a rotational shift pattern between 08:00 - 19:00.

Salary: £26,500



You'll be supported with your development along the way by the Notification team. You'll drive to help the team provide a memorable experience for our customers when they need us the most…when they first notify us of their claim



What are we looking for?

• People who have the same passion we do for delivering outstanding customer service.
  
• Strong decision making skills
  
• Ability to accurately capture data
  
• Outstanding communication
  
• Experience of holding difficult conversations and managing complaints

The Role:

• Be there for our customers when they need us the most- at the point of incident
  
• Make effective commercial decisions through all personal actions and treat every pound as your own
  
• Actively listen and be relentless in capturing detailed accounts relating to our customers
  
• Establish liability quickly, ensuring our customers are safe and supported at all times
  
• Help our customers reach the right outcome first time and every time
  
• Demonstrate care and empathy at all times and ensuring customers feel fully informed about the next steps of their claim Have difficult conversations about liability with our customers and preventing complaints at all times

What we offer:

Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Your initial training will cover our products and systems, as well as handling complaints, and will include taking live calls alongside an experienced colleague. Once you start to take calls on your own, you'll have regular, on-going assessment and support from your team leader and colleagues. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.


Benefits you'll receive:

• Up to 5% annual discretionary Bonus
  
• Hybrid working (1 day per week in the office with the option to do more depending on your preference)
  
• A fantastic open plan modern office
  
• We promote a relaxed, friendly & diverse working environment
  
• 'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
  
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
  
• Pension match up to 10% of your salary
  
• Life insurance (4 x base salary)
  
• Discounted Hasting Direct products
  
• Discounts & cashback with well-known retailers
  
• Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
  
• Refer a friend scheme - earn £500 for every friend you refer
  
• We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

Our straightforward recruitment process:

Click apply now to fill out our short application form, most of which you can auto-fill using your CV

You will then receive a weblink via e-mail to our online assessment (normally received within six minutes) to our online assessment where you'll experience a realistic job preview that will show you exactly what it's like to be a part of #lifeatHD. In addition, through a number of tests, we'll assess to what extent your preferences, personality, and skills are a good fit for our contact centre

The whole application process is smart phone enabled, just make sure you are in a quiet place somewhere you can concentrate

If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at: prior to completing your application.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Location: Leicester

Salary: £23,500

Contract: Hybrid Working (1 day week in the office after training)

Hours: Monday to Friday 9am-5:30pm (No weekends)





Exciting Opportunity at Hastings Direct! Join our repair claims team in Leicester and be part of an exceptional, customer-centric role. We are dedicated to making our customers' claim repair journey as smooth as possible by proactively chasing updates from suppliers, updating, and setting expectations with our customers, to settle claims at the earliest opportunity.





No prior experience is necessary - if you have customer service experience, we provide all the training, tools, and support to kick-start your career in insurance and claims. Don't miss this chance to join a dynamic team and make a real difference for our customers!



At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our customer teams play a huge role in that. Speaking to thousands of customers every day, giving them the high-quality service, they deserve, and ensuring we deliver the best insurance service. Join our Repair Customer claims team and you'll play a key role in our service providing a smooth claim journey and ensuring our customers get back on the road as soon as possible.



What we're looking for:

• Outstanding customer service skills, the ability to empathise, and to identify the best possible solutions to support our customers.
  
• Excellent active listening skills.
  
• Natural ability to lead conversations.
  
• Proactive in your approach to work.
  
• Organisational skills with the ability to prioritise workload.
  
• Excellent verbal and written communication skills.
  
• High attention to detail.
  
  
  
  
  
  What will you be doing?
  
  
  
• Ensuring a seamless repair journey for our customers by proactively coordinating updates and setting expectations.
  
• Validating claims and policies.
  
• Ensuring system information is up to date and accurate.
  
• Demonstrating effective planning and organisational skills.
  
• Making and taking calls from internal and external stakeholders.
  
• Working towards department and business targets.
  
• Referring any suspected fraud cases to our Specialist Unit.
  
• Payment processing.
  
  
  
  
  
  What we offer:
  
  
  
  Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training, and development you need as well as many benefits.
  
  
  
  
  
  Benefits:
  
  
  
• Competitive starting salary £23,500
  
• Up to 5% on target bonus with a maximum pot of up to 10% available, depending on personal and company performance
  
• Specialist training to help support and guide you through your career framework.
  
• 33 days holiday per year, including Bank Holiday
  
• Flexible pension plan with a company match of up to 10%
  
• Excellent Wellbeing programme
  
• High street discounts
  
• Flexible benefits (holiday buy/sell, Dental, Optician plans, Digital GP access and more)
  
• Discounted Hastings Direct products
  
• Plus, a lot more that we would love to bring to life with you
  
  
  
  
  
  -
  

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Leicester-Hybrid working

Full-time, Monday - Friday 09:00 - 17:30 NO WEEKENDS!

Salary £23,500



At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve.





Your role:



You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role in this team will involve communicating with our customers through both verbal and written means, and discussing their options following a total loss of their vehicle. Our main objective is to get them back on the road as quickly as possible by negotiating the valuation of their vehicle, providing them with the right information, and ensuring their complete understanding so that they don't have to contact us again. It is crucial to speak confidently and provide accurate information right from the beginning to avoid any confusion and ensure a seamless customer journey.





Job Details

• Manage a portfolio of policyholder's total loss claims through to settlement.
• Make and receive calls from internal and external parties
• Provide excellent customer service, empathy and understanding when our customers need us most, whilst ensuring clear expectations set and regular updates provided throughout the claims process
• Validate claims and policies
• Maintaining accurate record keeping, reserves and a proactive diary system to ensure timely case reviews.
• Achieve departmental and business targets

Skills we would love you to have

• Outstanding customer service, with excellent verbal and written communicational skills
• Strong active listening skills
• Proactive in your approach to work
• Organisational skills with the ability to prioritise workload
• Natural ability to lead conversations and objection handle
• High attention to detail

What we offer



Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.







Reward



Salary - Attractive salary based on experience (pay reviews also completed each year)



Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.



Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.



Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.



Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.



Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.



There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Leicester-Hybrid working

Full-time, Monday - Friday 09:00 - 17:30 NO WEEKENDS!

Salary £23,500



At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve.





Your role:



You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role in this team will involve communicating with our customers through both verbal and written means, and discussing their options following a total loss of their vehicle. Our main objective is to get them back on the road as quickly as possible by negotiating the valuation of their vehicle, providing them with the right information, and ensuring their complete understanding so that they don't have to contact us again. It is crucial to speak confidently and provide accurate information right from the beginning to avoid any confusion and ensure a seamless customer journey.





Job Details

• Manage a portfolio of policyholder's total loss claims through to settlement.
• Make and receive calls from internal and external parties
• Provide excellent customer service, empathy and understanding when our customers need us most, whilst ensuring clear expectations set and regular updates provided throughout the claims process
• Validate claims and policies
• Maintaining accurate record keeping, reserves and a proactive diary system to ensure timely case reviews.
• Achieve departmental and business targets

Skills we would love you to have

• Outstanding customer service, with excellent verbal and written communicational skills
• Strong active listening skills
• Proactive in your approach to work
• Organisational skills with the ability to prioritise workload
• Natural ability to lead conversations and objection handle
• High attention to detail

What we offer



Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.







Reward



Salary - Attractive salary based on experience (pay reviews also completed each year)



Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.



Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.



Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.



Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.



Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.



There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Do you have fantastic people skills? Can you deliver a great customer experience in our customers time of need? If yes, we have the perfect job for you in our vibrant Leicester office!



We have a unique and exciting opportunity to hire Claims Handlers to join our Hastings Direct Notification Team in Leicester!



Previous claims experience is not required.



Working Hours/ Shift Patterns: You will work 37.5 hours a week, Monday to Friday (NO WEEKENDS!) You will work on a rotational shift pattern between 08:00 - 19:00.



Salary: £26,500



You'll be supported with your development along the way by the Notification team. You'll drive to help the team provide a memorable experience for our customers when they need us the most…when they first notify us of their claim



What are we looking for?

• People who have the same passion we do for delivering outstanding customer service.
  
• Strong decision making skills
  
• Ability to accurately capture data
  
• Outstanding communication
  
• Experience of holding difficult conversations and managing complaints
  

The Role:

• Be there for our customers when they need us the most- at the point of incident
  
• Make effective commercial decisions through all personal actions and treat every pound as your own
  
• Actively listen and be relentless in capturing detailed accounts relating to our customers
  
• Establish liability quickly, ensuring our customers are safe and supported at all times
  
• Help our customers reach the right outcome first time and every time
  
• Demonstrate care and empathy at all times and ensuring customers feel fully informed about the next steps of their claim Have difficult conversations about liability with our customers and preventing complaints at all times
  

What we offer:


Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Your initial training will cover our products and systems, as well as handling complaints, and will include taking live calls alongside an experienced colleague. Once you start to take calls on your own, you'll have regular, on-going assessment and support from your team leader and colleagues. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.


Benefits you'll receive:

• Up to 5% annual discretionary Bonus
  
• Hybrid working (1 day per week in the office with the option to do more depending on your preference)
  
• A fantastic open plan modern office
  
• We promote a relaxed, friendly & diverse working environment
  
• 'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
  
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
  
• Pension match up to 10% of your salary
  
• Life insurance (4 x base salary)
  
• Discounted Hasting Direct products
  
• Discounts & cashback with well-known retailers
  
• Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
  
• Refer a friend scheme - earn £500 for every friend you refer
  
• We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop
  

Our straightforward recruitment process:

Click apply now to fill out our short application form, most of which you can auto-fill using your CV

You will then receive a weblink via e-mail to our online assessment (normally received within six minutes) to our online assessment where you'll experience a realistic job preview that will show you exactly what it's like to be a part of #lifeatHD. In addition, through a number of tests, we'll assess to what extent your preferences, personality, and skills are a good fit for our contact centre

The whole application process is smart phone enabled, just make sure you are in a quiet place somewhere you can concentrate

If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at: prior to completing your application.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.