Key Responsibilities: The post holder will be part of the wider Beacon Medical Group team and will: Have to work closely with Pra.....
Key Responsibilities: The post holder will be part of the wider Beacon Medical Group team and will: Have to work closely with Practice staff in a professional manner to nurture a spirit of collaborative team working. Help create and get agreement on a long-term plan for the structure and processes to support the Multi-Disciplinary Team (MDT) meetings and the ongoing patient case management. Work effectively alongside other teams and develop positive working relationships with colleagues and external stakeholders. Promote a positive working environment. The Care Coordinator role is seen as a critical and evolving post to support the delivery of personalised care to identified cohorts of patients within the PCN. The duties and responsibilities to be undertaken by the Care Co-Ordinator may include any or all the items in the following list. Duties may be varied from time to time under the direction of the Operations Manager, dependant on the current and evolving workload and staffing levels. To be responsible for your own continuing self-development, undertaking training as appropriate. To undertake other duties appropriate to the grading of the post as required. Must be able to work flexible hours. Patient/Customer Care: Process telephone requests for appointments, visits, medication support and telephone consultations. Support national screening and immunisation programmes. Identify the care and support needs of the patients and ensure there is a care plan or health action plan. support patients to utilise decision aids in preparation for a shared decision-making conversation. Provide coordination and navigation through relevant pathways, liaising with all stakeholders as appropriate, accessing & auditing IT systems to ensure relevant information is available. Co-ordination: Deal with complex and sensitive issues to ensure administrative and clerical duties within the Practice are carried out within the Practices guidelines and policies. Create, amend, and use searches within the clinical system to identify cohorts of patients. Under guidance from the line manager, take initiative in the organisation and administration of MDT meetings, tasks relating to the co-ordination of the services, meeting planning, minute taking, review of audits and training support to minimise the demands upon the multidisciplinary team. Ensure that required clinic templates are correctly entered onto the system. Liaise with the Operations lead and Operations Manager regarding any changes to clinics due to annual leave or sickness which may affect the planned capacity. Act as a point of contact for community service providers and co-ordinate multidisciplinary care. Maintain protocols for information sharing, shared care planning and governance of records. Explore and utilise available digital technology and support with the use of this. Ensuring personalised care and support plans are kept up to date. To maintain a thorough knowledge of all Practice procedures and work in accordance of written protocols. Support Quality Outcomes Framework and other LES/DES specifications and work with management team to coordinate the delivery of these. Co-ordinate seasonal requirements and vaccination programs such as Flu. Other tasks: Undertake a variety of System One tasks to assist in the smooth running of the service. Responding to system wide alerts. Contributing to the development and improvement of services to patients. To assist your colleagues in learning new procedures and offering support across the team when required. Assist in devising and getting agreement on multi-agency guidance to support the MDT function. Personal/Professional Development The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Communication The postholder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly. Quality The postholder will strive to maintain and improve quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs. Contribution to the implementation of services The postholder will: Apply practice policies, standards, and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in and complete audits where appropriate completing reports to detail these Assist in devising and getting agreement on policies and protocols with multi-agency guidance to support the MDT function The details contained in this Job Description are not exhaustive and may change as the post develops. Health and Safety Ensure all members of staff comply with the Groups health and safety policy Carry out risk assessments to comply with current Health and Safety legislation Ensure any health and safety concerns are reported to the Operations Manager To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection). Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers, and colleagues Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with group processes and policies and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues Behaving in a manner that is welcoming, non-judgemental and respects the individuals circumstances, feelings, priorities, and rights The details contained in this job description are not exhaustive and may change as the post develops. Governance: Identify and record risks and issues, developing contingency plans with service and contract leads Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice Ensure that the PCN board and Clinical director adhere to the governance structure as set out in the network agreement Confidentiality: To maintain confidentiality of information acquired while undertaking duties for the practice. The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and the business. In the performance of the duties outlined in this job description, the postholder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They will also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Any breach of confidentiality will be regarded as gross misconduct.