Total 55 job vacancies by NHS Jobs

To carry out all relevant forms of care under supervision and when proficient demonstrate procedures of care; supervise junior qualified and / or unqualified staff including student nurses whilst maintaining a safe working environment. Please see detailed Job Description attached.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone To have a thorough knowledge of all practice procedures. To work in accordance of written protocols/policies Filing post in medical records Photocopy/Scan documents as requested Process appointment requests, via telephone and digitally. Processing registrations of new patients. Signposting to other services Process patients change of address Process repeat prescription request in accordance with practice guidelines. Have working knowledge of telephone system. Answer telephone where necessary

Management of the recruitment process for all bank workers. Coordinate the induction and training processes for all Bank workers. Ensure that ongoing training is completed to the required timescales and documented, by monitoring and auditing compliance and attendance. Managing the booking and allocation of Bank and Agency workers (across all staffing groups), ensuring that appropriate approval and governance processes are followed. Ensure that timely responses and ongoing updates are provided to services requesting information or booking of temporary staff, escalating concerns regarding inability to fill at an early stage. Ensure compliance with Health Board policies and procedures, escalating areas of non-compliance or concern to the Resourcing Advisor. Ensure robust audit trails are in place in relation to all Temporary Staffing activity. Process invoices relating to Agency and Locum work across staffing groups, ensuring that requests are recorded and approved appropriately on the system and ensuring timely processing. Assist in the process of verification of Bank worker timesheets, to include study, annual leave and expenses. Monitoring Bank Worker usage, to include, regularity, WTD and volume, ensuring that this is regularly reported to the Resourcing Advisor and escalating to services where appropriate. Assisting in the completion of procurement documentation in relation to the booking of Agency staff, for example, call off contract documents. Support the Resourcing team to ensure appropriate equipment and stock levels are maintained, monitoring stock levels and requesting orders as appropriate.

Please see the job description and personal specification attached for full details of the job role.

For full and detailed job description, main responsibilities and person specification, please see the attached document. PLEASE NOTE THAT WE ARE UNABLE TO ACCEPT APPLICATIONS FROM ANY APPLICANT WHO REQUIRES UKVI SPONSORSHIP. Please seeCheck if you need a UK visa - GOV.UK (www.gov.uk) No agencies please.

Provide advice and instruction to patients to explain any procedures being undertaken. Understand the principles of data protection and patient confidentiality and the policies and procedures surrounding them. Attend and participate in staff meetings. Basic understanding of IT and ability to use e-mail and willingness to undertake training for any systems used to collect and manage patient data. Communicate with practice staff and GPs regarding results and collection of specimens. Refer patient queries to the nursing staff in a timely fashion. Provide understanding and support to patients having difficulty coping with their condition. To be supportive and communicative with patients & colleagues. To ensure at all times patients are treated with care and compassion. Report any change or deviation from planned care package to nursing staff. Recognise change in patients need and with instruction adapt care package accordingly. Recognise abnormal results following monitoring and inform nursing staff. Undertake the delivery of patient care packages under the supervision of nursing staff. Manage and prioritise workload. To liaise with other health professionals, social services, GPs, hospital staff and other agencies involved in the care of each patient as required. To accurately take and record telephone messages as required. Undertake set nursing procedures following training and assessment e.g. phlebotomy, blood pressure monitoring, blood glucose monitoring, preparing patients as necessary prior to procedure, using aseptic technique. Driving skills, including in icy and snowy conditions. To acquire core skills in basic physiotherapy, nursing care and nursing techniques. To provide general office duties i.e.: filing, photocopying as required. Be able to implement packages of care, therapy or treatment prescribed by qualified members of the team. This will initially be done with supervision from a qualified member of the team. Support patients in achieving goals set in care packages. Undertake personal care as required. Deliver prescribed medication to patients, operating within set protocols. To provide reassurance & psychological support to patients in an acute phase of illness which may involve short episodes of intensive input to prevent hospital admission. To maintain a neat and tidy appearance and professional approach to work, patients, their families & other colleagues. To act in a manner that is courteous, polite friendly and considerate at all times. Ensure all electronic and paper based records are kept up to date and filed appropriately. To maintain accurate and comprehensive records, recording and providing statistical information by means of computer and other methods. To supply information to the client where appropriate using computer database and written materials. To monitor stock in partnership with the nursing team.

To read more information about this role and the main job duties and responsibilities, please open the "Job Description" and "Person Specification" documents located under the "Documents to download" heading. Qualifications Essential criteria Bachelor/Master of Pharmacy degree GPhC pharmacist registration Post graduate Diploma in Clinical Pharmacy or equivalent Independent Prescribing qualification (or willing to undertake) Desirable criteria Accredited Diploma tutor or Educational Supervisor Member of the RPS Stage II RPS Faculty Member (MIIFRPS) Post graduate Masters in Pharmacy Management courses Quality Improvement Training Train the trainer qualification Experience Essential criteria Significant experience in providing clinical services to Older People and/or Frailty units. Experience of influencing members of the multidisciplinary team in delivering patient care. Demonstrable evidence of undertaking research and audit and using the results to improve patient care Experience of staff line management Relevant continued professional development Evidence of managing and delivering a project Experience of clinically supervising and training staff Policy and service development Desirable criteria Presentation to trust wide meetings Research experience Experience of delivering education and training to undergraduates and postgraduates of various healthcare professions Experience as Clinical Diploma tutor or Educational Supervisor Risk Management

Quality and Effectiveness To assist in the monitoring and reporting of clinical efficiency within the Cardiac Centre i.e. outpatient waiting times and local and national targets Make recommendations for any changes in practices and systems within sphere of responsibility, lead on their implementation in conjunction with the multidisciplinary team within the Cardiac Suite Contribute to service developments within the Cardiac Suite and assist the clinical team in implementing the Organisational responsibilities Organises own workload effectively to facilitate the provision of a timely and efficient service. Recognise and maintain involvement on patient experience data feedback. Reporting to Senior Nurses where appropriate In collaboration with other key staff in the division and directorate, maintain effective use of bed availability by timely and effective admission and discharge planning. Resource Management To assist the nursing team in liaison with the Bed Manager to assess inpatient bed availability for certain cardiac suite procedures and ensure that all relevant staff are aware of the bed management issues prior to the beginning of relevant cases, negotiating with all staff groups as necessary to ensure patient safety In conjunction with other senior team members responsible for ensuring clerical equipment is properly used and maintained. Responsible for ensuring clerical stock levels within the cardiac centre are well maintained. Responsible for ensuring that clerical supplies are used appropriately and resource wastage is prevented. Education and training Identify and undertake an individual personal development plan for self which will be supported with the annual appraisal process. Responsible for ensuring all individual mandatory training is up to date and identifying any new areas for training that will benefit the department.

DUTIE Managing Demand and Capacity To monitor clinic capacity and demand using Trust Information systems including Trust Information Systems and Data Quality Dashboards. Assisting the Service Manager in ensuring that all available clinic capacity is utilised effectively. Work with Outpatient nursing teams to support with room and clinic utilisation, service improvement. Manage room booking requests from Childrens Services and other departments. Work with CNSs to monitor and track nurse led clinic Work with Consultants to plan clinics and rotas for acute cover. RTT To be responsible for monitoring the Referral to Treatment targets, to co-ordinate actions for long waits and report on RTT targets. Work with Consultants, CNSs, Outpatients, Imaging and Medical Secretaries. To represent Childrens Services at the weekly RTT meeting, record actions agreed at these meetings and track progress, liaising with staff as necessary to ensure actions are being carried out within agreed timeframes.To present and provide weekly RTT compliance reports. Contact parents/carers when needed. Performance Reporting To provide service performance monitoring information in response to requests from Clinicians and Managers for both regular and ad-hoc reports, utilising the tools in use for analysis and presentation. This will include staff/ clinic utilisation, pay, rota structure, leave tracking and vacancy control. To provide reports to both divisional and Trust meetings/ Executive boards as required. Medical workforce Co-ordination Work closely with rota co-ordinator to develop rotas, ensure early escalation of potential significant staff shortages and to develop appropriate action plans to rectify problems. Ensure that all leave and sickness for all medical workforce is appropriately recorded and applied for according to due process, monitor allocations. Act as point of contact for medical staff who are unexpectedly absent from work, and support clinical supervisors by providing information and case tracking return to work interviews,supporting the education of junior staff on break entitlements and expected practice and escalating concerns regarding working hours. Support the development of e-rostering across the division for medical staff at such a time as this becomes available. Prepare and present analysis of leave taken and forecast, agency usage, pay spend versus budget, delivery against annualised performance objectives for consultants. Vacancy and agency staffing management To support the Medical Workforce recruitment officer and divisional management in co-ordinating recruitment panels and providing forward forecast of expected vacancies and demand; ensuring that recruitment is completed in a timely manner to minimise length of vacancy. Be responsible for the sourcing of appropriately experienced and qualified temporary staff where necessary. Application of knowledge At all times the post holder should use their judgement, knowledge and experience to assess, plan, evaluate and monitor the appropriate interventions Demonstrate proficiency in the use of a variety of software including Microsoft Office (Word, Excel, Access). To demonstrate a wide knowledge base and be proficient in the use of the iPM system. Keep abreast of new information and developments published both locally and nationally regarding medical workforce planning and reporting requirements. To update relevant policies and procedures to reflect this and to ensure it is communicated effectively to relevant staff groups See Full JD attached

The candidate should have good communication & I T skills. The applicant will need a flexible approach and be able to work both, in a team and on their own initiative. The applicant will need to be enthusiastic and adaptable within the Helpdesk and its varied roles. The applicant would be dealing with all types of Estates and transport requests from across the Trust and dealing with the general public as well. They will be working in a busy environment and must be able to prioritise calls and workloads. Please note this vacancy will close before the advertised closing date if sufficient suitable applications are received.

KEY RESPONSIBILITIES Clinical A highly skilled support worker, assisting qualified therapists and nurses in the assessment, treatment, maintenance, and rehabilitation of patients admitted to the ward, in order to maximise their potential and reduce risk of deconditioning. To carry out treatment programmes and more general facilitation of independence with personal ADLs on the ward in order to simulate a typical functional day for the patient eg: washing & dressing/toileting/making bed etc). To be able to identify and extract relevant information accurately from the patients medical notes, admission paperwork, patient and carer information to ensure accuracy of recent functional status. To inform, as able, patient and family understanding of the ISW role, gain valid informed consent and promote reablement and rehabilitation. To demonstrate skills that reflect an ability to work within a legal framework, especially in relation to patients who lack capacity to consent to treatment. To monitor and analyse patients progress and behaviours during and following sessions. This necessitates the ability to record, understand and interpret clinical observations. Following discussion with a therapist make recommendations to ward staff about physical and functional ability of patients under the post holders care. Where required, to conduct formal and direct functional assessments with therapy assistants or students, analysing and reporting findings to the relevant therapist. To maintain up to date, comprehensive and accurate patient treatment/care records. To conduct clinical care and treatment with respect to individual patients dignity, privacy and cultural needs at all times. To respect the diversity, values, cultural and religious beliefs of patients/families and to contribute to the provision of a service sensitive to those needs. To have a sound working knowledge of the MDT and the availability of follow-up services. Where required, to conduct stair assessments with other therapy assistants or students, analysing and reporting findings to the therapist. Communication To use a wide range of verbal and non-verbal communication tools to communicate effectively with patients in order to carry out treatment programmes. This will include patients who may have difficulties in understanding or in communicating. For example, patients may be dysphasic, depressed, confused or do not have English as a first language. Able to persuade, negotiate and motivate patients to co-operate with their exercise programmes. Use tact and reassurance when dealing with patients, relatives and carers. To provide and receive complex and/or sensitive information including information regarding progression or limitation to function and/or mobility and changes in social function. To communicate this information in an appropriate and sensitive manner to other physiotherapy staff and MDT members. To maintain up-to-date, comprehensive and accurate patient records of assessment and treatment interventions in accordance with trust guidelines. Organisational and Managerial To plan and prioritise own daily activities (clinical and administrative) in liaison with the therapy and nursing/medical staff. Respond appropriately to changing circumstances that impact on delegated caseload and report back any difficulties to the qualified staff in a timely basis. To remain flexible and respond to changing situations and priorities within the area and department. To delegate/discuss division of work/caseload on the ward appropriately to the therapy/nursing assistants and within the scope of competence and to inform the relevant OT/PT/nursing staff of any difficulties or issues. To advise and demonstrate, specific workplace routines and processes to staff new to the area (in conjunction with senior therapy/nursing staff). For example, locum staff, new rotational staff and students. To ensure that all patient records are filed accurately in the correct location & in a timely manner. Record all statistics on a daily basis and collate all relevant worksheets on a weekly basis. Education and Training Participate actively in the hospital induction programme and in the departmental local induction. Be an active member of the in-service training programme by attending and participating in department in-service training sessions, tutorials, individual training sessions, external courses and peer review Participate in the supervision and training of newly appointed TA/TI/HCAs eg teaching basic elements of patient care, ISW role, manual handling, health and safety policies, and inducting staff into the ward environment. To attend all agreed trust mandatory training sessions and keep up-to date with e-learning in accordance with the trusts training and appraisal policies. Quality and Effectiveness To work within trust-wide clinical guidelines, policies and procedures and also those locally agreed within the ward & therapy department. To undertake, as directed, the collection of data for use in service audit and research projects. To assist, through discussions and comments, in the development of appropriate standards, protocols and operational policies. Professional To work within the bounds of own competencies and recognise limitations. To participate in the staff appraisal & supervision framework To participate in the first 12 to 18 months of training including independent study. Please see job description and person specification provided. If further information is required, please speak to our contact on advert.

Undertake holistic health assessments of patients with complex palliative and end of life care needs in community settings. To proactively plan, co-ordinate, deliver and evaluate the provision of a high quality specialist palliative and end of life care within the community and across the primary and secondary care interface ensuing onward referrals are made as appropriate. Make appropriate clinical decisions independently and seeking senior guidance where necessary in reviewing, monitoring and managing patients. Assess plan and evaluate care for patients, their families and carers . Monitor patient needs and interventions and appropriately report to the identified key worker. The post holder will provide a therapeutic relationship with patients with a palliative diagnosis, their carers and their families. To provide opportunistic informal education to patients, their families and health professionals. Provide patients and their families /carers with information. Work as part of a multidisciplinary teams acting as patient advocate for specialist palliative and end of life nursing advice and care. They will be expected to work with a wide range of health and social care professionals who work within the acute and community setting. To actively participate in the Palliative and End of Life Care educational programme to deliver evidenced based education to community based staff. Maintain own personal development ,knowledge and skills sharing good practice with colleagues. Actively participate in regular clinical supervision. To develop and sustain effective working partnerships with local clinicians, other specialist palliative care providers, managers and team colleagues. Understand and ensure good practice in managing patient information between the different care settings and teams. Understanding of IT with an ability to use email and other systems that aim to improve communication within the services. Develop and maintain good working relationships with key resources that support service development and influence the role e.g. Macmillan Cancer Support. Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. Regular communication with a wide range of colleagues including Primary health care teams Specialist Cancer Care colleagues within Luton, Bedfordshire and Hertfordshire Specialist Palliative Care colleagues within Luton, Bedfordshire and Hertfordshire Other colleagues within the community integrated nursing teams Locality Oncologists, MDT Clinicians and co-ordinators Specialist Cancer and Palliative Care colleagues from tertiary centres Nursing Home Staff Residential Home staff Care Agency staff Hospices and voluntary services Other clinical, managerial and social care staff involved in improving the Palliative Care patients experiencePeople ManagementPromote the use of reflection and retrospective case reviews with aligned primary health care/ care home teams. To ensure a supportive approach to working with the aligned primary health care and care home teams providing:Regular routine face- to- face contact with community nurses and care homes.Prompt response to staff requests for advice/support. To support formal and informal teaching to empower health and social care professionals to deliver a high quality palliative and end of life care service. Maintaining own professional development and requirement to take part in appraisal and KSF process.

Folly Lane Medical Centre Medical Receptionist Job Description Job Title: Medical Receptionist Responsible To: Senior Receptionist/Practice Manager The Purpose Of The Post: To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. The person will be expected to act as first point of contact for patients contacting the Practice, and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients. Working in a busy Practice puts staff in a special position of trust and responsibility as the first person with whom the patients have contact at the Surgery. It is the Receptionists attitude to them and the impression they make which is of prime importance to the Practice as a whole. It is imperative to convey a courteous and caring impression at all times to the Practices patients. Main Duties And Responsibilities Opening and preparing the premises punctually in the morning. Greet patients and visitors to the practice. Book in, amend and cancel patient appointments in line with practice appointments procedures ensuing optimum efficiency of the appointment system. Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary. Receive and accurately record requests for home visits, and print off home visit summary sheets. Ensure computerised appointment system is up-to-date. Respond and/or redirect all patient and visitor requests accordingly. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed. Creation of new patients records on the clinical computer system. Arranging consultations for private patients. Advising patients of relevant charges for private services, accept payment and issue receipts for same. Taking and recording messages. Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions. Workflow (scanning) ensuring letters are scanned onto patients records within 24 to 48 hours (maximum) of receipt, and coded appropriately. Ensure correspondence, reports, results etc. are coded and filed electronically in correct patient record. Care Navigation (Patient Adviser) signposting patients to appropriate services. Ensure reception and waiting areas are kept neat and tidy. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. Undertake administration tasks as allocated on rota organised by Senior Receptionist. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes). Flexibility to cross cover sickness and holidays. Check emails on a daily basis. Opening and distributing mail. Circulating messages appropriately using electronic systems. Office evening closedown procedure. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures. Clerical Duties Use of electronic postal system for majority of post. Purchasing of stamps and posting of mail. Updating and maintaining of manual patient records where appropriate. Entering of data onto the Practice computerised medical information system. Equipment, Machinery & Systems 1. Personal Computer system including internet activity which is utilised as a means of communication both internally and externally. 2. Practice Clinical System: to manage and record patient appointments, inputting patient registration data, accessing patient data as necessary and when undertaking audits.. 3. The post-holder is responsible for, together with others, maintaining the accuracy of the Practices Clinical System. Assignment Of Work 1. The post-holders work assignment is determined by the requirements of the Practice, GP Partners, the Practice Manager and the patients. 2. The Practice Manager provides immediate line-management for the post-holder. The post holder will take instruction on a day to day basis from the Senior Receptionist. However, the post-holder is expected to be self-directed and self-motivated using their own initiative and requiring minimum input from the Senior Receptionist, once the probation period has been completed. 3. The Post-holders work is formally reviewed at 4 weeks, 3 months and 6 months during the probationary period. If the probationary period is not successfully completed a further 3 month extension can be granted. Following a successful probationary period the post-holders work will be reviewed by annual appraisal. 4. The post-holder must be proactive in forward planning, identifying and implementing improvements within and beyond their key result areas, anticipating and communicating future internal and external requirements. Decisions & Judgements 1. The post-holder is required to use her/his own initiative when dealing with problems and to make any reasonable and necessary decisions on events as they occur, including: Establishing and maintaining effective lines of communication with the GPs and Practice Manager. Communicating clearly and effectively with staff to aid the smooth running of the Practice. Responding to requests or queries for support as they arise in an appropriate and timely manner. Prioritising workload and requests for support. Making the most effective use of resources available. Using judgement and experience in helping to determine the relevant urgency of or requests for information received from patients and other external organisations. Most Challenging Aspects Of The Job Managing the many conflicting priorities that the post requires. Ensuring clear protocols for the prioritisation of work. Providing and maintaining a professional and effective dialogue with patients. Physical, Mental, Emotional And Environmental Demands Of The Job The post-holder is required to have keen hand/eye co-ordination to undertake his/her primary task. The post holder is required to be methodical and work to a structure, seeing problems through to their satisfactory conclusion. The post-holder is required to work in a well-organised and professional manner to meet the demands of the work, maintaining concentration and accuracy. The post-holder is often required to work independently of others and to be self-determined. The post holder is required to communicate effectively and possess an aptitude for dealing with potentially difficult or demanding situations. Knowledge, Training And Experience Required To Do The Job The post-holder must be understanding and approachable to patients and able to respond to patient requests. The post-holder is required to have well-developed keyboard skills. The post-holder must be able to communicate effectively and collaboratively across varied staff disciplines. The post-holder must clearly understand the importance of maintaining patient and data confidentiality. Communication And Relationships Internally with the GPs, Practice Manager and colleagues to help ensure that practice aims and objectives are met. Internally and externally with colleagues, healthcare professionals and others within the Primary and Secondary Care sectors with regard to the needs of the Practice and the needs of patients registered at the Practice. Externally with patients registered at the Practice. Housekeeping Ensuring premises are kept clean and tidy between visits from the cleaning staff. Other Duties It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain efficient running of the Practice. The Practice Manager/Partners reserve the right to redistribute duties and functions among members of staff from time to time, and requests for such changes shall not be unreasonably refused. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Courtyard Care Ltd will endeavor to provide a family orientated, negotiated care package to meet the needs of all the children and their families. Care Team Leaders will support the management team and have in the direct management of the children/young people and support in the management of the staff teams that support these children/young people to ensure that the highest standard of care is in place. To meet and promote the needs of the children/young people and provide opportunities to advance their opportunities and life experiences in a positive manner. They will support in the recruitment, maintenance and development of the staffing team In addition to ensuring the home is run in line with company policy and will hold supervisory responsibilities for members of the team, they will run shifts and promote positive relationships within the home. Care Team leaders will undertake a wide range of duties which will involve direct care of children who have complex needs within Courtyard Care Ltd homes. They will be expected to work shifts and work flexibly to meet the needs of the children and fulfill all health and safety requirements. They will provide part of the on-call service for the childrens homes if/when required alongside the management team. To act as a member of the team and assist the management in giving the highest standard of care possible to all the children/young people at Courtyard Care Ltd, closely following individual plans, risk assessments and programmes in place. To understand the importance of the need for confidentiality in all clients matters at all times. To act as a role model in conjunction with colleagues to ensure yours and their welfare and create a safe, clean and secure environment for all children/young people and relatives. To take overall responsibility in ensuring the running of the home is to its highest possible standard, coordinating the shift, allocating child supervision and prioritizing care. Act accountable as a resource and role model for the junior staff and the children/young people. Adopt a forward-thinking approach to care provided and act as the childrens advocate in conjunction with the junior staff. To work in a variety of settings if needed, in order to support the children e.g., in the childs family home, educational setting and activity setting etc. To develop skills in order that the childs individual health, social, emotional and psychological development needs are met. To provide support, advice and information to the children, parents and other carers as required. Demonstrate an awareness of child development and the childs need for appropriate cognitive age play, adhering to the rostered activity rota. To act as a driver/escort for the child if needed. Once trained to provide and carry out clinical duties necessary to meet the child/young peoples health needs on a daily basis. Accountable for petty cash while on duty and adhere to the company policy and procedure. Organise time management to accommodate rostered activities and intensive interaction for the shift. To complete supervisions for allocated staff in line with policy and procedure. Identify training requirements for members of the team and actively support team members to develop within their role. To undertake any other duties reasonably requested by the Management. Communication: Maintain clearly written, accurate contemporaneous records of involvement with children and their families; in addition, ensure all other child/young peoples documentation is completed and up to date before the end of shift. Report any unusual occurrence in the childs appearance, condition or behavior to management, where necessary adhere to child protection policy. Answer telephone and act in a polite, professional manner, were possible dealing with any queries, otherwise leaving a clear accurate message for management. Act as an ambassador for Courtyard Care Ltd at all times. Ensure daily log, memo file and handover file are checked and completed Ensure diaries are checked and adhere to, delegating responsibilities were necessary. Take part in and ensure thorough client handover takes place ensuring client confidentiality at all times. To work in conjunction with the key workers and management in evaluating ongoing care needs and child/young persons development. To be aware of the emotional, psychological and social needs of the children/young person. To demonstrate empathy and sensitivity to others that is non-judgmental and shows respect for their beliefs, values and culture. Liaise with multi-disciplinary professionals and form inter-agency links and networks. Oversee coordination of the shift ensuring all agreed policies and procedures are adhere to. Take responsibility to keep yourself up to date with any changes in plans, risk assessments etc. for the children/young people including read over files when returning from annual leave or any absences. Attend all staff meetings and any extra responsibility meetings relevant to your role. Use appropriate methods and language to communicate in a succinct and clear manner, to listen and take account of others views and needs. Show understanding and use logic to communicate. Implement and use appropriate methods of communication to provide consistency, structure and predictability encouraging positive engagement. Legal and Ethical To know the importance of parental involvement in decision making and the legal requirements regarding parental consent Have knowledge of the rights of the child in conjunction with Childrens Regulations and Quality Standards, Every Child Matters and the importance of giving them information according to their level of understanding. To be personally responsible in demonstrating your awareness of the relevant legislation within childcare in particular Childrens Regulations, Childrens Home Quality Standards and all other Policies, Procedures and Guidelines for Courtyard Care Ltd Have a clear understanding of the role and function of OFSTED. Ensure the provision of the service adheres to the statement of purpose and all relevant legislation. To hold the company values and have pride in your work, acting as an ambassador for Courtyard Care Ltd at all times. To have an up to date understanding of Safeguarding Children Procedure and Looked after Children Procedure. Training: To support the management by keeping up to date with the training programme for whole staff team in line with the Workforce Plan. Attend all relevant courses, in-service training days and statutory annual updates in line with the training programme. Identify own training needs which ensures your competence to meet all the needs of the resident children/young people. Develop a personal development plan with staff team for whom hold supervisory responsibility. Maintain personal responsibility for personal training and being professionally updated. To act as a mentor during induction, orientation for all staff and delegate support for new members of the team, ensuring they achieve competence within their probation period. Maintain an overall awareness of current issues in any identified field required for the smooth running of the home. General Be responsible for promoting ongoing improvements in the overall successful running of Courtyard Care Ltd. All staff will be expected to attend and contribute to staff meetings and senior staff meetings. Work as an effective member of a multi-disciplinary team creating positive working relationships. All annual leave will be booked in accordance with Courtyard Care Ltd policy and directly through the management team. Take responsibility for the coordination of evacuating the home in case of a fire, adhering to the evacuation procedure. You are expected to report on duty at commencement time of shift, any lateness must be reported to management and documented on the rota and in the daily log. Any sickness should be conducted as per policy and a back to work form must be completed on return to work. Any sickness must be reported directly to the senior staff on shift and management and recorded on the rota. It is your responsibility to ensure any staff returning from sickness, complete sickness form and read back over all documentation up to their last day in work. At work overcome difficulties, setbacks and pressures to get things done, understanding the impact of related complex needs and to recognise and encourage commitment in others. Support children/young people with complex needs to experience life opportunities which promote the growth of individuals to their maximum potential.

Folly Lane Medical Centre Medical Receptionist Job Description Job Title: Medical Receptionist Responsible To: Senior Receptionist/Practice Manager The Purpose Of The Post: To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. The person will be expected to act as first point of contact for patients contacting the Practice, and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients. Working in a busy Practice puts staff in a special position of trust and responsibility as the first person with whom the patients have contact at the Surgery. It is the Receptionists attitude to them and the impression they make which is of prime importance to the Practice as a whole. It is imperative to convey a courteous and caring impression at all times to the Practices patients. Main Duties And Responsibilities Opening and preparing the premises punctually in the morning. Greet patients and visitors to the practice. Book in, amend and cancel patient appointments in line with practice appointments procedures ensuing optimum efficiency of the appointment system. Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary. Receive and accurately record requests for home visits, and print off home visit summary sheets. Ensure computerised appointment system is up-to-date. Respond and/or redirect all patient and visitor requests accordingly. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed. Creation of new patients records on the clinical computer system. Arranging consultations for private patients. Advising patients of relevant charges for private services, accept payment and issue receipts for same. Taking and recording messages. Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions. Workflow (scanning) ensuring letters are scanned onto patients records within 24 to 48 hours (maximum) of receipt, and coded appropriately. Ensure correspondence, reports, results etc. are coded and filed electronically in correct patient record. Care Navigation (Patient Adviser) signposting patients to appropriate services. Ensure reception and waiting areas are kept neat and tidy. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. Undertake administration tasks as allocated on rota organised by Senior Receptionist. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes). Flexibility to cross cover sickness and holidays. Check emails on a daily basis. Opening and distributing mail. Circulating messages appropriately using electronic systems. Office evening closedown procedure. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures. Clerical Duties Use of electronic postal system for majority of post. Purchasing of stamps and posting of mail. Updating and maintaining of manual patient records where appropriate. Entering of data onto the Practice computerised medical information system. Equipment, Machinery & Systems 1. Personal Computer system including internet activity which is utilised as a means of communication both internally and externally. 2. Practice Clinical System: to manage and record patient appointments, inputting patient registration data, accessing patient data as necessary and when undertaking audits.. 3. The post-holder is responsible for, together with others, maintaining the accuracy of the Practices Clinical System. Assignment Of Work 1. The post-holders work assignment is determined by the requirements of the Practice, GP Partners, the Practice Manager and the patients. 2. The Practice Manager provides immediate line-management for the post-holder. The post holder will take instruction on a day to day basis from the Senior Receptionist. However, the post-holder is expected to be self-directed and self-motivated using their own initiative and requiring minimum input from the Senior Receptionist, once the probation period has been completed. 3. The Post-holders work is formally reviewed at 4 weeks, 3 months and 6 months during the probationary period. If the probationary period is not successfully completed a further 3 month extension can be granted. Following a successful probationary period the post-holders work will be reviewed by annual appraisal. 4. The post-holder must be proactive in forward planning, identifying and implementing improvements within and beyond their key result areas, anticipating and communicating future internal and external requirements. Decisions & Judgements 1. The post-holder is required to use her/his own initiative when dealing with problems and to make any reasonable and necessary decisions on events as they occur, including: Establishing and maintaining effective lines of communication with the GPs and Practice Manager. Communicating clearly and effectively with staff to aid the smooth running of the Practice. Responding to requests or queries for support as they arise in an appropriate and timely manner. Prioritising workload and requests for support. Making the most effective use of resources available. Using judgement and experience in helping to determine the relevant urgency of or requests for information received from patients and other external organisations. Most Challenging Aspects Of The Job Managing the many conflicting priorities that the post requires. Ensuring clear protocols for the prioritisation of work. Providing and maintaining a professional and effective dialogue with patients. Physical, Mental, Emotional And Environmental Demands Of The Job The post-holder is required to have keen hand/eye co-ordination to undertake his/her primary task. The post holder is required to be methodical and work to a structure, seeing problems through to their satisfactory conclusion. The post-holder is required to work in a well-organised and professional manner to meet the demands of the work, maintaining concentration and accuracy. The post-holder is often required to work independently of others and to be self-determined. The post holder is required to communicate effectively and possess an aptitude for dealing with potentially difficult or demanding situations. Knowledge, Training And Experience Required To Do The Job The post-holder must be understanding and approachable to patients and able to respond to patient requests. The post-holder is required to have well-developed keyboard skills. The post-holder must be able to communicate effectively and collaboratively across varied staff disciplines. The post-holder must clearly understand the importance of maintaining patient and data confidentiality. Communication And Relationships Internally with the GPs, Practice Manager and colleagues to help ensure that practice aims and objectives are met. Internally and externally with colleagues, healthcare professionals and others within the Primary and Secondary Care sectors with regard to the needs of the Practice and the needs of patients registered at the Practice. Externally with patients registered at the Practice. Housekeeping Ensuring premises are kept clean and tidy between visits from the cleaning staff. Other Duties It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain efficient running of the Practice. The Practice Manager/Partners reserve the right to redistribute duties and functions among members of staff from time to time, and requests for such changes shall not be unreasonably refused. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data