Total 45 job vacancies by Norfolk Community Health and Care NHS Trust

Beech Ward is a 24 bedded, stroke specific rehabilitation ward. We are part of the stroke pathway where patient's are transferred from the acute setting for a period of rehabilitation. Patient's and those close to them are supported with goal setting, timely review meeting and complex discharge planning. Our patients encounter a range of complexities including, aphasia, dysphagia, tone, cognitive, mood and mobility difficulties.

We are looking for full-time dynamic and innovative Staff Nurses to join Beech Ward, at Norwich Community Hospital. You will have the opportunity to train and develop your stroke rehabilitation skills in a specialist rehabilitation environment alongside a dedicated inter-disciplinary team.

You will work as an integral part of the ward nursing team and be responsible for ensuring high standards of rehabilitation, care planning and assessment from admission to discharge of patients with complex needs. We encourage our staff nurses to train in skills such as venepuncture, male and female catheterisation, ECG recording, 24-hour tape cardiac monitoring, and complete stroke specific competences.

Effective communication within the team, our patients and relatives is vital to ensure clear outcomes, teamwork and support.

This post involves rotation between day and night duties, including early, long days, and night shifts covering weekdays, weekends and bank holidays. After a period of induction and probation you will be supported to undertake the shift coordinator role which is being introduced within the band 5 staff nurses.

Find out more about working for our organisation here:https://online.flippingbook.com/view/226719057/
• To provide a nursing service within the interdisciplinary rehabilitation unit consisting of liaison, assessment, diagnosis and treatment of patients following stroke.
• Independently manage a defined, delegated caseload with support from senior staff members.
• To participate in the patient’s multi-disciplinary rehabilitation goals which may include aspects of personal care, ensuring a functional approach to rehabilitation.
• To provide clinical interventions to meet the holistic needs of patients to include issues relating to personal care and wound management, medicines management and catheter/ enteral care
• To make appropriate clinical decisions following assessment, using evidence based practice and outcome measures to provide the most effective treatment to patients, their families and carers within clearly defined inter-disciplinary care plans. To seek advice and support as appropriate.
• To work within defined specialist, department and national protocols/policies for stroke care such as the NICE clinical guidelines and National Stroke Strategy, and to work within the professional code of conduct as outlined by the NMC.
• To be professionally and legally accountable for all aspects of own work and to ensure that work is within professional standards and clinical guidelines.
• To adapt practice to meet individual patient and families’ circumstances, including due regard for specific clinical conditions related to communication, cognitive, emotional and physical impairments resulting from a stroke.
• To monitor the patient’s general medical condition and respond appropriately.
• To ensure that patients, families and carers are involved in the planning and prioritisation of their stroke rehabilitation care plans.
• To work collaboratively with other services that may be involved in the care of the patients for instance, social services, and the volunteer sector.
• To monitor the patient’s general medical condition and respond appropriately.
• To attend and contribute to relevant multidisciplinary meetings and client reviews as appropriate.
• To demonstrate clinical effectiveness by use of evidence based practice and outcome measures relevant to stroke, in particular in regards to nursing intervention.
• To provide supervision, advice and support to others regarding management and care of the individual nursing needs of patients (e.g. maintaining skin integrity and continence issues) in particular rehabilitation assistants.
• To conduct multi-disciplinary initial contact assessments as a member of the ward team/stroke early supported discharge team with a senior colleague.
• To provide emotional support to patients and families including those with complex needs, with support from clinical psychologist and senior colleagues.
• To participate in the planning and discharging of patients receiving nursing interventions when agreed objectives have been reached or treatment is no longer appropriate. This will involve discharge planning as part of the inter-disciplinary team, and will require planned referral onto other appropriate agencies/services.
• To be able to work over a seven day period, covering 24hrs a day in an Inpatient setting.


This advert closes on Tuesday 26 Nov 2024

Proud member of the Disability Confident employer scheme

A Vacancy at Norfolk Community Health and Care NHS Trust.


Full time post working Monday to Friday, 08:00 - 16:00. Excluding bank holidays.

This job role is to provide comprehensive and pro-active administrative support; ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of Single Point of Referral for Childrens Services.

This role will involve being multiskilled various administration services that are supported by Single Point of Referral, ensuring that all services are supported during the operating time.

This role offers you the opportunity to make a difference to the patient's journey, within the many services that this team support.
• Answer inbound calls from patients and clinical members of staff
• Add patient referrals onto SystmOne
• Call patients to book appointments into various clinics
• Offer admin support to various services
• Waiting list management
• Creating and posting letters to those involved in patient care
• Offering a high standard of support to all patients

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
• Good benefits package including a minimum 27 days annual leave, plus Bank Holidays which increases after 5 years and 10 years to a maximum of 33.
• Opportunity to join the NHS pension scheme.
• Wellbeing support (gyms, free eyesight test, cycle to work scheme, staff physio service and wellbeing resources).
• Supportive, positive culture that is well led, with regular supervision.
• Comprehensive in house and external training programmes available.
• Gain experience and learning whilst making a difference and working for one of the world’s biggest brands - the NHS.
• Agile working policy, allowing up to two days working from home once trained.
• Discounted bus travel with First Commuting Travel Club.

Main Duties & Responsibilities

To receive and process referrals forthe following Childrens Services:Community Paediatricians, The Neurodevelopmental Service (NDS), The Key Worker Service, Children’s Occupational Therapy, Childrens Community Nursing, and Starfish Children’s LD CAMHS. To liaise with health professionals to triageand to be the first point of contact for any queries relating to new referrals.






Using a range of software programmes includingSystmOne, Microsoft Word and Excel to produce,maintainand distributetriage letterswhich may include medical terminology and deal with matters of a complex and/or distressing nature.






To employ effective waiting list management for appointment booking


This will include

• booking of appointments from waiting lists

• resolving appointment conflicts

• issuing appointment letters/texts

• using cloud booking to ensure there is room availability

• booking interpreters to support these appointments and arrange translation of documentsas and whenrequired

• managingclinician ledgers and beingaware of clinician’s annual leave






To independently manage, undertake and prioritise a variety of Single Point of Referral Office administrative and clerical duties and undertake other general office duties which follow standard processes with the occasional need to deviate. These include:

• photocopying, scanning, emailing, distributing,filingand organising letters,reportsand other documents.

• researchingappropriate websites,downloadingand circulating documents, asrequested.

• toanticipateand assess problems or issues, showing initiative and exercising independent judgement in resolving or actioning them.

• identifyand report areas within working processes and procedures that could improve service delivery.

• being multiskilled across the services that are supported bythe Single Point of Referral office.






To handle telephone calls into the service from members of the public and health professionals confidently and appropriately, regularly providing and receiving complex and sensitive information, takingaccuratemessagesand ensuring these are passed on to the relevant personin a timely manner.






To build effective working relationships with the Consultant Paediatricians, Paediatric Registrars, ADHD NursingTeamand other colleagues who are supported by the Single Point of Referral Office.






To communicate professionally and effectively with colleagues,stakeholdersand service users at all levels, providing clear information and guidance, exercising tact and judgement in dealing with and resolving enquiries, takingaccuratemessagesand ensuring these are actioned and/or passed to the relevant personin a timely manner.






Toprovide and receive contentious or sensitive information about difficult or complex matters and to respect confidentiality at all times. To exercise tact and diplomacy when communicating information to patients which may be distressing to the receiver or where there may be barriers to understanding.






To support The Childrens Single Point of Referral Coordinator and/or the Admin Team Lead tocreate and design administrative processesand regularly review to ensure they meet the needs of the organisation and the patient.






To be committed to working within a changing environment, responding positively to new demands and changes. To be an active team member recognising potential problems, escalating these and any constructive ideas for improvement on to The Childrens Single Point of Referral Coordinator and/or the Admin Team Lead.






To provide training and support to colleagues including new starters, temporary staff and apprentices whenrequiredas directed by The Childrens Single Point of Referral Coordinator and/or the Admin Team Lead.






Tobe responsible forthe efficient use of office equipment and supplies, monitoring andmaintainingstock levels,requisitioningand receipting goods and services on the NHS procurement system,PowerGateand carrying out research into goods and services asrequired.






To report maintenance, cleaning, health and safety and other site issues in line with current procedures keeping the line manager/site managerinformed at all times. To undertake any other site and facilities duties asrequested.






Provide cover for the team and other departments, including reception, during periods of absence, as directed. This may require travelling to other sites.






It is the post holder’s responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures.






Tomonitorand report their sickness absence and annual leave.






To attend relevant meetings.These may be virtual or in person. This may require travelling to other sites.







This advert closes on Tuesday 26 Nov 2024

Proud member of the Disability Confident employer scheme

Are you a friendly, enthusiastic and looking for a role where you can make a difference?

We have an exciting opportunity for you to join our Human Resource department at Norfolk Community Health and Care NHS Trust. This is an excellent opportunity to gain valuable Human Resources and recruitment experience within our supportive and friendly team. As part of this role you will have the opportunity to gain experience in providing HR support to managers and employees of the Trust whilst maintaining electronic staff records, training and competency administration within our organisation that has been rated Outstanding by CQC.

On completion of your Apprenticeship, you will have achieved a Level 2 NVQ qualification in Customer Service. Whilst you are working towards this, you will receive excellent support from the immediate team and NVQ assessors.

We will also offer you 27 days holiday, plus bank holidays, and access to exclusive NHS Discounts on high street stores and food retailers.

As a member of our team, you will assist in the day-to-day operational activities, which will involve liaising with members of staff across the organisation, external organisations and members of the public, you will:
• Gain knowledge of the HR Department
• Be responsible for supporting a range of HR projects and initiatives
• Provide administration support to the HR Service Support Team

You will be helping to provide a first class customer focused HR Service, that will have a positive impact on the delivery of healthcare.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Please note that there is an eligibility criteria for government funded Apprenticeship schemes that applies and therefore applicants must be aged 16 or over and have been resident in the UK/EU for the last three years.

If you are aged 16-30 and not currently in education, employment or training, our colleagues at the Norfolk and Waveney Integrated Care Board (supported by the Princes Trust), can provide application and interview coaching. To request this support please contactNWICB.Careers@nhs.net

Please see the attached Job description and Person Specification uploaded to this vacancy which gives a detailed explanation to the requirements and responsibilities of this role.


This advert closes on Sunday 24 Nov 2024

Proud member of the Disability Confident employer scheme

An exciting opportunity has arisen to join the Norwich Community Phlebotomy team, within the “Outstanding” Norfolk Community Health and Care. The position is for a highly motivated Community Technician, dedicated to providing high standards of clinical intervention including venepuncture, capillary sampling, observations and ECG's. This will be for patients in their own homes, care homes, the travelling community, community hospitals and/or in clinics. This will provide support in the delivery of the community service to patients within the community.

The working pattern will be Monday to Friday, 08:00 - 16:00.

You should have proficient competencies and evidence-based knowledge in the above skills, as well as experience of interacting with patients and working with other professionals with in the community health services.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded this title.
• Collection of blood samples from patients in accordance with agreed procedures.
• To ensure samples taken from patients are correctly identified by using the labels provided on the ICE forms, or clearly writing on the label in line with requesting services guidelines as appropriate.
• To ensure any capillary blood sampling for International Normalized Ratio (INR) is carried out in accordance with Norfolk Community Health & Care Standard Operating Procedures.
• To ensure that where blood samples need to be sent off for analysis they are delivered to the nearest site in time for that day’s collection.
• To take temperature, pulse and blood pressure readings in accordance with agreed procedures.
• To take electrocardiogram (ECG) readings in accordance with agreed procedures.
• Order and restock stores for the community nursing team.
• To report any concerns with regard to patients or colleagues to the Senior Registered Nurse for that area.
• To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.
• Establishing good working relationships with all Trust staff.
• To print off own blood requests using the ICE system.


This advert closes on Thursday 21 Nov 2024

Proud member of the Disability Confident employer scheme

The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles, and where staff are empowered as information citizens in a connected community.

The Digital Services function supports all internal, clinical and corporate needs as well as a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change).

Customer Services comprises of a Service Desk team which provide first line technical support, acting as a single point of query into the organisation and a Desktop team which covers a geographical spread of 3,300 miles. The SystmOne IT team, the Infrastructure team and Security and Change team provide second and third line expertise in functional areas.

This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting clinical and corporate staff both face to face and over the telephone. Supporting Windows 10, Office 365 and a number of internal applications.

To maintain and increase customer productivity by providing first line customer focused information and advice, solving technical incidents and problems.


Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Main Duties & Responsibilities
1. Providing a single point of contact for IT related incidents, requests for service and queries which range in complexity for both clinical and corporate customers
2. Work as a part of the Service Desk function by working as an effective interface between the business and support teams
3. Supporting over 3000 customers, 3000 technical hardware and providing a first time fix for approximately 2250 calls a month
4. Detecting, recording, classifying, prioritising all IT incidents and tasks
5. Recording all IT Incidents and Requests for Service, ensuring all relevant details are captured in line with Service Desk standards
6. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement
7. Responsible for maintaining data quality\integrity of the Digital Services call management system
8. Investigate and diagnose incidents by providing first line telephony support, gathering and analysing information to identify and resolve a range of technical incidents such as hardware, software, application and network incidents with the objective of restoring normal service as quickly as possible
9. Resolve or provide identified work around solutions to customer queries / incidents or assign to the correct specialised team within Digital Services
10. Provide technical advice and training for “how to” queries from customers
11. Monitoring and tracking incidents, escalating where necessary hieratical or functionally
12. Support the planning of requests for service tasks outside peak demand times however ensuring the request is completed within the Digital Services service level agreement
13. Liaising with third party suppliers to resolve faults or provide identified work around solutions on tailored or National systems
14. Installing and configuring desktop software
15. Administering IT accounts and system privileges in accordance with the security policy
16. Contribute to creating Service Desk process maps\ procedures and assist in keeping documentation up to date
17. Responsible for the safe use of IT equipment, software installs, configuration and maintenance
18. Other Service Desk activities, as directed, to continuously improve service and strive for best practice
19. Provide a professional and customer-focused service through the life cycle of each call, manage customer expectations by keeping customers informed of progress and explain technical resolutions\ workarounds in a language that suits the customers technical understanding
20. Provide peer training within the Service Desk team to ensure a multi-skilled team and effective knowledge transfer
21. Presenting a positive image of Digital Services at all times and comply with all Corporate Policy


This advert closes on Thursday 7 Nov 2024

Proud member of the Disability Confident employer scheme

This is an exciting secondment opportunity to join the Trust's Governance Team for 12 months supporting with all aspects of the Governance workplan but more specifically in the area of Emergency Preparedness, Resilience and Response (EPRR).

This role requires excellent administrative, verbal and written communication skills together with attention to detail and the ability to work both autonomously and as part of a team. The post holder will communicate with a range of stakeholders from across the organisation
and externally, about complex Corporate Governance topics to non-experts and therefore need to be able to use a range of communication skills including empathy, persuasion, tact, negotiation and influencing.

The successful candidate for this secondment opportunity will support the Head of Governance in relation to the management of corporate governance activities, including but not limited to supporting with work streams such as Emergency Preparedness, Resilience and Response (EPRR) and policy management compliance. They will also assist with other Governance related tasks and will work to a defined workplan and schedule.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
• Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days
• Opportunity to join the NHS pension scheme.
• Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
• Free parking at most sites (excluding Norwich Community Hospital)
• Supportive positive culture that is Well-Led with regular supervision
• Comprehensive in house and external training programmes available
• NHS discounts and many more

Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.
1. To support the function of and undertake tasks which follow standard processes with the occasional need to deviate for all areas of corporate/Trust governance (e.g. Risk Management (including Board Assurance Framework (BAF), declarations of interest, gifts & hospitality management, policy governance and compliance, internal and external
audit facilitation, support the development of annual reports (such as annual report and quality account), support with both planned and unplanned inspections from regulators such as Care Quality Commission (CQC)). 2. Responsible for having oversight of the processes and work demands for all areas of Trust/Corporate Governance to provide assurance to the Head of Governance.
3. To liaise with the company solicitors to gain advice and guidance as directed by the Head of Governance amending internal processes where appropriate post receipt of advice
4. To provide accurate, appropriate and timely information about Trust services and nonclinical advice to patients, relatives and careers and if necessary, refer people on.
5. To provide administrative support and cover for the Governance team which will include communication with individuals from other organisations, other NHS organisation and NCH&C staff at a high level, provide clear information and guidance, exercising tact and judgement in dealing with and resolving routine enquiries, taking accurate messages and
ensuring these are passed to the relevant person in a timely manner.
6. To provide detailed guidance and specialist advice on governance related queries from both internal staff members as well as members of the public. This will involve the analysis of facts or situations. Escalating these where necessary whilst supporting the Subject Matter Expert to resolve the issue.
7. To be a point of escalation for the Governance team for more complex matters or where deviation from standard operating procedures is being requested. Analysis the situation and using own judgements, determine appropriate action or, in exceptional cases escalate to the Head of Governance for decision.
8. Day to day management of the Governance administration function, ensuring appropriate prioritisation of work to meet deadlines.
9. The post holder will be required to assist the Head of Governance and the Trust Secretary in the annual compliance checks for the Fit and Proper Persons Test (FPPT) for all Trust Board members. Following a documented process to perform detailed and potentially sensitive checks, collecting evidence and documenting the outcome of these checks to the Trust Chair on an annual basis.
10. The post holder will undertake tasks required to maintain compliance with the Information Asset Register whilst supporting the overall governance operation program led by the Head of Governance.
11. Responsible for coordinating the trust policy governance and approval processes ensuring all policy owners are informed when documents are due for review; that the full and proper governance approval process has been undertaken and for maintaining a library of final, active and previous documents both internally and publicly, where relevant.
12. The post holder will be expected to demonstrate independent working skills with minimum supervision with confidence and expertise to advise on issues that relate to data privacy, information assets information governance assurance, confidentiality, and legal basis for processing data as well as other Information Governance related topics.
13. To develop, create and produce reports regular (monthly) and ad-hoc (as and when needed) and to highlight anomalies for the team such as declarations of interest,. There may be need on occasion to explain the contents of the reports to groups of staff as learning and education and this will be supported by Management.
14. Act in an advisory role on best practice on governance activities in line with the relevant legislation as well as specific health and social care standards.
15. Undertake work to support the Governance Team with the annual plan associated to Governance.
16. To support the customer focused and service user centred service model and culture
17.Undertake audits to review/test the effectiveness of procedures in own work area and highlight areas where service improvements could be made.
18.To implement, review and maintain standard operating procedures.
19.To assist in the development of policies and documents in line with legislation, ensuring the Trust remains compliant and up-to-date at all times.
20. Post holder will be required to demonstrate tasks to new members of the Governance team.
21. To be responsible for maintaining stationery and stock in the department and placing orders via PowerGate.
22. To provide admin support in typing up confidential reports and paperwork relating to investigations and disciplinary cases.
23. Arranging travel and accommodation for the Directorate and other department members when necessary.
24.To provide general administration support to the Governance team for example, ordering office equipment, regular minute/action log taking, diary management, maintaining stationery stock levels and assisting with the collection of data for performance reports.
25.To organise and administer several monthly and quarterly meeting on behalf of the Governance team which may require travel to and from other venues. This will include formulation of agendas, distributing papers, taking minutes and actions logs for the Chair’s approval.
26.Running of scheduled reports as per established processes.
27. To support the function of and undertake tasks which follow standard processes with the occasional need to deviate for all areas of Access to Records (e.g. Information Governance (IG) queries including Subject Access Requests (SARs), cost recovery and Freedom of Information (FOI) requests, as well as Records Management requests and/or queries relating to both health and corporate records)
28. To support the function of and undertake tasks which follow standard processes with the occasional need to deviate for all areas of Information Governance (e.g. Information Governance (IG) queries including Data Protection Impact Assessments (DPIA), individual privacy investigations, physical and digital records management and retention for both clinical and corporate records, audits linked to the Data Security and Protection
Toolkit (DSPT) and guidance on effective record keeping (inline with trust policies and procedures))
29. The post holder will be required to assist the Governance team by processing Data in all areas of the workplan, using this data to create reports and documents for people at all levels of the organisation to understand and utilise.
30. The post holder will be required to attend meetings on behalf of the Governance Team and contribute in all areas linked to governance
31. The post holder will be required to deliver training on behalf of the governance team to members of internal NCHC staff (based on a training plan) ensuring all Trust staff are trained to the same standard
32. The post holder will be required to attend team meetings to deliver governance advice specific to that area of operation (e.g. attend a team meeting in finance and inform finance colleagues of all Governance related matters that impact them and how they can maintain compliance).
33. The post holder will undertake tasks required to maintain compliance with the Information Asset Register whilst supporting the overall governance operation program led by the Head of Governance.


This advert closes on Monday 4 Nov 2024

Proud member of the Disability Confident employer scheme

Are you a forward thinking Staff Nurse looking to move into the exciting area of specialist neuro-rehabilitation? If so, an opportunity has arisen within the Specialist Rehabilitation Team based at the Colman Centre for Specialist Rehabilitation in Norwich.

Our team provides specialist neuro-rehabilitation for patients who are referred to us from across the East of England. We are looking to appoint an enthusiastic, well motivated staff nurse, into this full time post. You will cover a combination of earlies, lates and nights. Long days are also available. You will work as an integral part of the ward team and be responsible for providing high standards of rehabilitation care to a group of patients with specialist needs

You will be required to deliver evidence based care to a high standard. Excellent communication skills and a supportive approach to team working within a rehabilitation setting are key to the success of this service.

An ability to structure your own learning supported by the team gaining new knowledge and skills to benefit yourself and the service will be vital. Some of the skills you can develop may include enteral feeding, tracheostomy management and weaning, and posture and position management. In addition you will be working with families and colleagues in complex discharge planning and best interest discussions.

Excellent organisational and interpersonal skills are essential as is the need to be cheerful and courteous. Good computer skills or the ability to learn will be required for this role as we are using SystmOne to record our patient interventions.

This opportunity is a key role working within a well-established team, working with all disciplines to deliver and achieve the best outcome for the patients who access this service. It is also a real opportunity for someone who is keen to explore their role within rehabilitation and learn and develop some new skills in this area of nursing. In addition, it is an opportunity to establish a therapeutic relationship with your patients and their families.

Please note that whilst experience is desirable, we do welcome newly-qualified staff nurses too.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Please note that this vacancy does not offer sponsorship.

No AI generated supported information.
• To assess, plan, implement and evaluate care of assigned patients.
• To initiate this process when a patient is planned for admission to the unit ensuring the correct information, equipment etc. is in place and commences the assessment process.
• To provide care for patients as defined by the individualised care plan, reviewing and updating this when care needs change.
• When necessary, to make changes to planned care when the need arises and change the care plan accordingly. To communicate the changes to the wider team to ensure the correct care is delivered.
• To accurately document all stages of the nursing process.
• To keep care plans and patient records up to date, reviewing these as care changes.
• To provide a high standard of nursing care to the patients and evidence this.
• To establish a relationship in which the patient, family and friends may express their needs, and have those needs met where nursing can provide.
• To involve the patient, family and friends in setting goals, evaluating and taking part in the care process.
• To act as patient advocate where appropriate, ensuring patients capacity is assessed working with the mental capacity Act.
• To support, offer help and be aware of other staff members needs, and ensuring they deliver care appropriately based on the needs of patients as identified in their care plans.
• To support, offer help and be aware of other staff members needs, and ensuring they deliver care appropriately based on the needs of patients as identified in their care plans.
• To act as practice supervisor, to nursing assistants and student nurses to support their learning and development.
• Work with unregistered staff to develop their competency in the care they are delivering and ensure safe practice.
• To contribute actively to the rehabilitation process working alongside therapy colleagues.
• Work closely with therapy colleagues to set join goals with the patient ensuring the whole team are aware of the goals to focus on and achieve. Working together to complete the relevant outcome information required within the service


This advert closes on Sunday 24 Nov 2024

Proud member of the Disability Confident employer scheme

This is an exciting secondment opportunity to join the Trust's Governance Team for 12 months supporting with all aspects of the Governance workplan but more specifically in the area of Emergency Preparedness, Resilience and Response (EPRR).

This role requires excellent administrative, verbal and written communication skills together with attention to detail and the ability to work both autonomously and as part of a team. The post holder will communicate with a range of stakeholders from across the organisation
and externally, about complex Corporate Governance topics to non-experts and therefore need to be able to use a range of communication skills including empathy, persuasion, tact, negotiation and influencing.

The successful candidate for this secondment opportunity will support the Head of Governance in relation to the management of corporate governance activities, including but not limited to supporting with work streams such as Emergency Preparedness, Resilience and Response (EPRR) and policy management compliance. They will also assist with other Governance related tasks and will work to a defined workplan and schedule.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
• Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days
• Opportunity to join the NHS pension scheme.
• Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
• Free parking at most sites (excluding Norwich Community Hospital)
• Supportive positive culture that is Well-Led with regular supervision
• Comprehensive in house and external training programmes available
• NHS discounts and many more

Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.
1. To support the function of and undertake tasks which follow standard processes with the occasional need to deviate for all areas of corporate/Trust governance (e.g. Risk Management (including Board Assurance Framework (BAF), declarations of interest, gifts & hospitality management, policy governance and compliance, internal and external
audit facilitation, support the development of annual reports (such as annual report and quality account), support with both planned and unplanned inspections from regulators such as Care Quality Commission (CQC)). 2. Responsible for having oversight of the processes and work demands for all areas of Trust/Corporate Governance to provide assurance to the Head of Governance.
3. To liaise with the company solicitors to gain advice and guidance as directed by the Head of Governance amending internal processes where appropriate post receipt of advice
4. To provide accurate, appropriate and timely information about Trust services and nonclinical advice to patients, relatives and careers and if necessary, refer people on.
5. To provide administrative support and cover for the Governance team which will include communication with individuals from other organisations, other NHS organisation and NCH&C staff at a high level, provide clear information and guidance, exercising tact and judgement in dealing with and resolving routine enquiries, taking accurate messages and
ensuring these are passed to the relevant person in a timely manner.
6. To provide detailed guidance and specialist advice on governance related queries from both internal staff members as well as members of the public. This will involve the analysis of facts or situations. Escalating these where necessary whilst supporting the Subject Matter Expert to resolve the issue.
7. To be a point of escalation for the Governance team for more complex matters or where deviation from standard operating procedures is being requested. Analysis the situation and using own judgements, determine appropriate action or, in exceptional cases escalate to the Head of Governance for decision.
8. Day to day management of the Governance administration function, ensuring appropriate prioritisation of work to meet deadlines.
9. The post holder will be required to assist the Head of Governance and the Trust Secretary in the annual compliance checks for the Fit and Proper Persons Test (FPPT) for all Trust Board members. Following a documented process to perform detailed and potentially sensitive checks, collecting evidence and documenting the outcome of these checks to the Trust Chair on an annual basis.
10. The post holder will undertake tasks required to maintain compliance with the Information Asset Register whilst supporting the overall governance operation program led by the Head of Governance.
11. Responsible for coordinating the trust policy governance and approval processes ensuring all policy owners are informed when documents are due for review; that the full and proper governance approval process has been undertaken and for maintaining a library of final, active and previous documents both internally and publicly, where relevant.
12. The post holder will be expected to demonstrate independent working skills with minimum supervision with confidence and expertise to advise on issues that relate to data privacy, information assets information governance assurance, confidentiality, and legal basis for processing data as well as other Information Governance related topics.
13. To develop, create and produce reports regular (monthly) and ad-hoc (as and when needed) and to highlight anomalies for the team such as declarations of interest,. There may be need on occasion to explain the contents of the reports to groups of staff as learning and education and this will be supported by Management.
14. Act in an advisory role on best practice on governance activities in line with the relevant legislation as well as specific health and social care standards.
15. Undertake work to support the Governance Team with the annual plan associated to Governance.
16. To support the customer focused and service user centred service model and culture
17.Undertake audits to review/test the effectiveness of procedures in own work area and highlight areas where service improvements could be made.
18.To implement, review and maintain standard operating procedures.
19.To assist in the development of policies and documents in line with legislation, ensuring the Trust remains compliant and up-to-date at all times.
20. Post holder will be required to demonstrate tasks to new members of the Governance team.
21. To be responsible for maintaining stationery and stock in the department and placing orders via PowerGate.
22. To provide admin support in typing up confidential reports and paperwork relating to investigations and disciplinary cases.
23. Arranging travel and accommodation for the Directorate and other department members when necessary.
24.To provide general administration support to the Governance team for example, ordering office equipment, regular minute/action log taking, diary management, maintaining stationery stock levels and assisting with the collection of data for performance reports.
25.To organise and administer several monthly and quarterly meeting on behalf of the Governance team which may require travel to and from other venues. This will include formulation of agendas, distributing papers, taking minutes and actions logs for the Chair’s approval.
26.Running of scheduled reports as per established processes.
27. To support the function of and undertake tasks which follow standard processes with the occasional need to deviate for all areas of Access to Records (e.g. Information Governance (IG) queries including Subject Access Requests (SARs), cost recovery and Freedom of Information (FOI) requests, as well as Records Management requests and/or queries relating to both health and corporate records)
28. To support the function of and undertake tasks which follow standard processes with the occasional need to deviate for all areas of Information Governance (e.g. Information Governance (IG) queries including Data Protection Impact Assessments (DPIA), individual privacy investigations, physical and digital records management and retention for both clinical and corporate records, audits linked to the Data Security and Protection
Toolkit (DSPT) and guidance on effective record keeping (inline with trust policies and procedures))
29. The post holder will be required to assist the Governance team by processing Data in all areas of the workplan, using this data to create reports and documents for people at all levels of the organisation to understand and utilise.
30. The post holder will be required to attend meetings on behalf of the Governance Team and contribute in all areas linked to governance
31. The post holder will be required to deliver training on behalf of the governance team to members of internal NCHC staff (based on a training plan) ensuring all Trust staff are trained to the same standard
32. The post holder will be required to attend team meetings to deliver governance advice specific to that area of operation (e.g. attend a team meeting in finance and inform finance colleagues of all Governance related matters that impact them and how they can maintain compliance).
33. The post holder will undertake tasks required to maintain compliance with the Information Asset Register whilst supporting the overall governance operation program led by the Head of Governance.


This advert closes on Thursday 24 Oct 2024

Proud member of the Disability Confident employer scheme

Are you a highly organised and detail-oriented professional with a passion for providing exceptional administrative support?

We are seeking a dedicated Administrative Support Officer to join our dynamic Digital Services department. In this role, you will play a crucial part in ensuring the smooth and efficient operation of our team by providing comprehensive administrative support to colleagues and managers.

Key Responsibilities:
• Administrative Support:Provide efficient and confidential administrative support, including managing calendars, booking meetings, and handling correspondence.
• Office Management:Maintain departmental records, files, and inventory, ensuring accuracy and organisation.
• Event Coordination:Plan and coordinate meetings, workshops, and other events, including logistics, documentation, and follow-up.
• Reporting:Prepare and analyse performance metrics and reports to inform decision-making.
• IT Asset Management:Manage the inventory and deployment of IT equipment, ensuring compliance with policies and procedures.
• Customer Service:Provide excellent customer service, addressing inquiries and resolving issues promptly.
• Provide comprehensive administrative supportto colleagues and managers within the IT department. This includes tasks such as:• Managing calendars, scheduling meetings, and booking conference rooms
• Handling correspondence, including emails, letters, and memos
• Maintaining departmental records, files, and inventory
• Coordinating events, such as meetings, workshops, and conferences
• Assist with IT asset managementby:• Maintaining an inventory of IT equipment
• Coordinating the deployment of new equipment
• Ensuring compliance with IT policies and procedures
• Prepare and analyse reportsrelated to department performance and operations.
• Provide excellent customer serviceto both internal and external stakeholders, addressing inquiries and resolving issues promptly.

Skills and Qualifications:
• Strong organisational and time management skillsto effectively manage multiple tasks and deadlines.
• Excellent communication and interpersonal skillsto interact effectively with colleagues, managers, and stakeholders.
• Proficiency in Microsoft Office Suite(Word, Excel, PowerPoint) and other relevant software.
• Attention to detailto ensure accuracy and consistency in work.
• Ability to work independentlyand as part of a team.
• A positive and proactive attitudewith a willingness to learn and adapt to new challenges.

If you possess these skills and are passionate about providing exceptional administrative support, we encourage you to apply for this exciting opportunity.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Main Duties & Responsibilities
1. To provide efficient and confidential support to colleagues and managers within the Department by delivering a comprehensive, high quality administrative service that will enable them to perform their role effectively and maximise their time efficiently.
2. Ensuring that day to day management, prioritisation and organisation of workloads is achieved by effective planning and monitoring.
3. To administer shared departmental calendars, booking platforms or mailboxes.
4. Assist IT Managers in budgetary management, ensuring that all orders, invoices and recharges are correctly processed and documented and that all exceptions are monitored to resolution
5. Provide office management to the entire IT department including maintaining departmental and central filing system, full administrative and clerical support, managing and monitoring confidential personal files, annual leave, Leavers, Starters and Variation forms and sickness records.
6. To take complete responsibility for administration of meetings, including arranging meeting logistics (attendees, date, location, facilities required etc), co-ordination and timely distribution of papers, recording and distribution of meeting minutes and administration of follow-up actions.
7. Produce and coordinate the creation of performance metric reports for internal and external stakeholders from a variety of sources and teams throughout the department. For example, the IT Service Management tool data.
8. Maintain an inventory of equipment, goods and services including Technical and IT Reference libraries to permit easy access to support information by IT staff.
9. Administer staff records for annual leave, sickness, training, appraisal, risk assessments, expenses and trust communications and follow-up with staff and managers where there are deficiencies.
10. Work within Trust and department guidelines, policies, practices and procedures. When these do not exist, the post holder is required create, document and implement new procedures.
11. The post holder is required to switch concentration between a number of different information systems while resolving problems. Interruptions are constant throughout the day, resulting in plans being altered at a moment’s notice.
12. Support the administration of key departmental documentation, such as risk registers, actions logs, reports (internal/external), health and safety assessments, building records, security incident logs.
13. Administer the IT intranet site ensuring it is organised and updated.
14. Responsible for raising and processing orders and invoices efficiently in accordance with the clients Standing Financial Instructions and resolve any queries that may delay payment.
15. Administer the ordering of departmental and client hardware and software, including supplier and customer liaison, stock and distribution management (receipt and delivery), and associated record keeping.
16. Administer deployment of PC assets in liaison with service desk, IT operational support (deployment), clients and users.
17. Perform audit of IT assets as part of Endpoint asset and inventory management processes. This may require travelling to other sites.
18. Administer the call management system and ensure requests are updated and reflective of current status within the department
19. Provide cover in other Digital Teams, including Service Desk, Collections and Registration authority, during periods of absence, as directed. This may require travelling to other sites
20. Provide a professional and customer-focused service through the life cycle of each call, manage customer expectations by keeping customers informed of progress and explain technical resolutions\ workarounds in a language that suits the customers technical understanding


This advert closes on Sunday 27 Oct 2024

Proud member of the Disability Confident employer scheme

Are you a highly organised and detail-oriented professional with a passion for providing exceptional administrative support?

We are seeking a dedicated Administrative Support Officer to join our dynamic Digital Services department. In this role, you will play a crucial part in ensuring the smooth and efficient operation of our team by providing comprehensive administrative support to colleagues and managers.

Key Responsibilities:
• Administrative Support:Provide efficient and confidential administrative support, including managing calendars, booking meetings, and handling correspondence.
• Office Management:Maintain departmental records, files, and inventory, ensuring accuracy and organisation.
• Event Coordination:Plan and coordinate meetings, workshops, and other events, including logistics, documentation, and follow-up.
• Reporting:Prepare and analyse performance metrics and reports to inform decision-making.
• IT Asset Management:Manage the inventory and deployment of IT equipment, ensuring compliance with policies and procedures.
• Customer Service:Provide excellent customer service, addressing inquiries and resolving issues promptly.
• Provide comprehensive administrative supportto colleagues and managers within the IT department. This includes tasks such as:• Managing calendars, scheduling meetings, and booking conference rooms
• Handling correspondence, including emails, letters, and memos
• Maintaining departmental records, files, and inventory
• Coordinating events, such as meetings, workshops, and conferences
• Assist with IT asset managementby:• Maintaining an inventory of IT equipment
• Coordinating the deployment of new equipment
• Ensuring compliance with IT policies and procedures
• Prepare and analyse reportsrelated to department performance and operations.
• Provide excellent customer serviceto both internal and external stakeholders, addressing inquiries and resolving issues promptly.

Skills and Qualifications:
• Strong organisational and time management skillsto effectively manage multiple tasks and deadlines.
• Excellent communication and interpersonal skillsto interact effectively with colleagues, managers, and stakeholders.
• Proficiency in Microsoft Office Suite(Word, Excel, PowerPoint) and other relevant software.
• Attention to detailto ensure accuracy and consistency in work.
• Ability to work independentlyand as part of a team.
• A positive and proactive attitudewith a willingness to learn and adapt to new challenges.

If you possess these skills and are passionate about providing exceptional administrative support, we encourage you to apply for this exciting opportunity.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Main Duties & Responsibilities
1. To provide efficient and confidential support to colleagues and managers within the Department by delivering a comprehensive, high quality administrative service that will enable them to perform their role effectively and maximise their time efficiently.
2. Ensuring that day to day management, prioritisation and organisation of workloads is achieved by effective planning and monitoring.
3. To administer shared departmental calendars, booking platforms or mailboxes.
4. Assist IT Managers in budgetary management, ensuring that all orders, invoices and recharges are correctly processed and documented and that all exceptions are monitored to resolution
5. Provide office management to the entire IT department including maintaining departmental and central filing system, full administrative and clerical support, managing and monitoring confidential personal files, annual leave, Leavers, Starters and Variation forms and sickness records.
6. To take complete responsibility for administration of meetings, including arranging meeting logistics (attendees, date, location, facilities required etc), co-ordination and timely distribution of papers, recording and distribution of meeting minutes and administration of follow-up actions.
7. Produce and coordinate the creation of performance metric reports for internal and external stakeholders from a variety of sources and teams throughout the department. For example, the IT Service Management tool data.
8. Maintain an inventory of equipment, goods and services including Technical and IT Reference libraries to permit easy access to support information by IT staff.
9. Administer staff records for annual leave, sickness, training, appraisal, risk assessments, expenses and trust communications and follow-up with staff and managers where there are deficiencies.
10. Work within Trust and department guidelines, policies, practices and procedures. When these do not exist, the post holder is required create, document and implement new procedures.
11. The post holder is required to switch concentration between a number of different information systems while resolving problems. Interruptions are constant throughout the day, resulting in plans being altered at a moment’s notice.
12. Support the administration of key departmental documentation, such as risk registers, actions logs, reports (internal/external), health and safety assessments, building records, security incident logs.
13. Administer the IT intranet site ensuring it is organised and updated.
14. Responsible for raising and processing orders and invoices efficiently in accordance with the clients Standing Financial Instructions and resolve any queries that may delay payment.
15. Administer the ordering of departmental and client hardware and software, including supplier and customer liaison, stock and distribution management (receipt and delivery), and associated record keeping.
16. Administer deployment of PC assets in liaison with service desk, IT operational support (deployment), clients and users.
17. Perform audit of IT assets as part of Endpoint asset and inventory management processes. This may require travelling to other sites.
18. Administer the call management system and ensure requests are updated and reflective of current status within the department
19. Provide cover in other Digital Teams, including Service Desk, Collections and Registration authority, during periods of absence, as directed. This may require travelling to other sites
20. Provide a professional and customer-focused service through the life cycle of each call, manage customer expectations by keeping customers informed of progress and explain technical resolutions\ workarounds in a language that suits the customers technical understanding


This advert closes on Sunday 27 Oct 2024

Proud member of the Disability Confident employer scheme

Are you a newly qualified Physiotherapist looking to gain experience in a rotational position? Or a current Physiotherapist who is looking to widen your knowledge and skills set?

Norfolk Community Health and Care are excited to offer this excellent opportunity as a Band 5 Rotational Physiotherapist. This rotational position offers experience in a wide variety of settings, which are either community based or ward based. The Trust is passionate about our staff's development and offers a wide range of internal training opportunities to support your development, some very specific to the location where you are based, others to develop your management skills going forward. You will also have an opportunity to attend the rotational development days, which are led by you as a group.

We are looking for an enthusiastic and motivated Physiotherapist to join our integrated teams with experienced therapists and therapy assistants, who work closely alongside our nursing colleagues. There will be a requirement to travel to clinics and patients within the Community, therefore a valid driving licence and access to transport is essential.

To apply you will need to have a BSc/MSc in Physiotherapy and be registered with the HCPC or an undergraduate student nearing course completion. It is also open to those returning to practice.

Flexible working is possible. Weekend and evening working may be required as per the demands of the Service.

The Post Graduate Physiotherapist Rotational Scheme offers a broad base of clinical experience. Staff on the Rotation will be expected to work on any of the placements on the scheme.

The duration of the rotations are 6 months and currently covers the following areas: -
• Community Rehabilitation – Various locations
• Willow Unit - New state-of-the-art therapy led centre
• Caroline House - Level 1 neurological rehabilitation unit providing specialist care and rehabilitation for patients with complex neurological injuries
• Stroke ESD
• Community Neurology
• Social Services
• Urgent Community Response Teams
• General In-Patient Rehabilitation

The role is based across various locations in Norfolk which include North Norfolk, South Norfolk and Norwich, for example.

Please see detailed job description and prospectus.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

If you are aged 16-30 and not currently in education, employment or training, our colleagues at the Norfolk and Waveney Integrated Care Board (supported by the Princes Trust), can provide application and interview coaching. To request this support please contactNWICB.Careers@nhs.net




1. To be professionally and legally responsible and accountable for all aspects of own work.
2. To maintain a high standard of clinical care for the patients under your management.
3. To undertake the assessment of patients using investigative and analytical skills.
4. To formulate an individual management and/or treatment programme, using clinical reasoning skills and a range of treatment skills.
5. To undertake a variety of rotations; this will provide a broad base for both personal and professional development.
6. To accept clinical responsibility for a designated caseload of patients, and, with support, to organise this efficiently and effectively with regard to clinical priorities and use of time.
7. To accept responsibility for ensuring the effective selection and use of all treatment resources available both in the department and on the wards.
8. To communicate effectively with other members of the multi-professional team, about patient issues in order to facilitate a team approach to patient care.
9. To communicate effectively with patients and carers to maximise rehabilitation potential and to ensure understanding of condition.
10. To assess capacity, gain valid informed consent and have the ability to work within a legal framework with patients who lack capacity to consent to treatment.
11. To delegate to, and supervise the work of health care assistants and assistant practitioners.
12. To assist senior staff in the provision of advice, teaching and instruction to relatives, carers and other professionals, to promote understanding of the aims of physiotherapy and to ensure a co-ordinated approach to patient care.
13. To be responsible for equipment used, and to adhere to department equipment policy, including competence to use equipment.


This advert closes on Tuesday 29 Oct 2024

Proud member of the Disability Confident employer scheme

We are looking to appoint a registered nurse associate into the inpatient team at Caroline House in Norwich. We are a specialist unit in the centre of Norwich specialising in inpatient neuro rehabilitation. We are the only unit of our kind in the East of England, and provide rehabilitation to our diverse patient group from across the East.

By joining our friendly, hard working and innovative team, you will work alongside the multi-disciplinary team in delivering nursing care to our complex patients.

This is a real opportunity to develop a good working relationship over time with patients and their families, with a strong emphasis on individualised care that meets their needs and preferences.



You will form an essential link between the clinical support workers, health care assistants and staff nurses. We also have a large multi-disciplinary team, and work collaboratively with patients and their families. This role will involve shift work, including some bank holidays, weekends and nights.

You will be required to deliver evidence based care to a high standard. Excellent communication skills and a supportive approach to team working within a rehabilitation setting are key to the success of this service.

An ability to structure your own learning supported by the team gaining new knowledge and skills to benefit yourself and the service will be vital. Some of the skills you can develop may include enteral feeding, tracheostomy management and weaning, and posture and position management. In addition you will be working with families and colleagues in complex discharge planning and best interest discussions.

Excellent organisational and interpersonal skills are essential as is the need to be cheerful and courteous. Good computer skills will be required for this role as we are using SystmOne to record our patient interventions.

Find out more about working for our organisation here:https://online.flippingbook.com/view/226719057/

Job purpose:

a) To provide and monitor safe, person centred care to patients in a range of care settings under the direction of a Registered Nurse, without direct supervision in line with an agreed plan of care.

b) To support the registered nurse in the contribution to on-going assessment, treatment and care planning for patients

c) To promote health and prevent ill health in patients and service users and contribute to integrated care

d) To monitor the condition and health needs of patients in partnership with colleagues, families and carers, referring to others for reassessment, when required

e) Toactively contribute to an effective learning environment and support others in their learning

f) To adhere to the Nursing and Midwifery Code of Conduct for Nurses, Midwives and Nursing Associates and work within their scope of practice following the professional standards of practice and behaviours for nurses, midwives and nursing associates and the standards of proficiency.

Provision and monitoring of assessment, treatment and care:

a) Provide holistic, compassionate, safe and effective interventions, care and support to patients, their families and service users in a range of care settings under the direction of a registered Nurse, without direct supervision and in line with an agreed plan of care.

b) Prepare for, carry out and monitor assessments and treatments with patients in line with competence level.

c) Develop understanding of all elements of the nursing process and be able to assist the Registered Nurse in the ongoing assessment, planning, management and evaluation of care.

d) To work as a member of the multi-professional team providing clinical care to patients in all settings within the Trust, as supported by the Registered Nurse or registered care professional

e) Actively engage with individuals, their families and/or carers and contribute to risk assessments and care planning, by establishing their needs, wishes, preferences and choices and incorporate these into care planning.

f) In community teams plan and prioritise own visits to delegated patients, ensuring this is documented on the patients electronic health record.

g) Undertake enhanced clinical interventions including but not limited to, catheterisation, venepuncture and ECGs.Apply competency based treatment techniques/care to patients with specific conditions under the indirect supervision of a qualified practitioner, following a prescribed treatment/care plan.

h) Ensure the privacy, dignity and safety of individuals is maintained at all times.

i) To act as an advocate for the patients and the family, including promoting and protecting their interests, privacy, rights and inclusion.

j) Understand the role of a range of professionals and carers from other organisations and settings who may be participating in the care of a person and their family.

k) Demonstrate the ability to recognise changing priorities seeking advice and guidance from the Registered Nurse or other registered care professionals as appropriate.

l) To ensure that high standards of nursing care are given and maintained. To act and raise concerns when standards are not being maintained following local policy and procedures.

Demonstrate the proficiency to administer medications within local policy and procedure and in line with the NMC Standards of Proficiency




This advert closes on Monday 28 Oct 2024

Proud member of the Disability Confident employer scheme

The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles, and where staff are empowered as information citizens in a connected community.

The Digital Services function supports all internal, clinical and corporate needs as well as a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change).

Customer Services comprises of a Service Desk team which provide first line technical support, acting as a single point of query into the organisation and a Desktop team which covers a geographical spread of 3,300 miles. The SystmOne IT team, the Infrastructure team and Security and Change team provide second and third line expertise in functional areas.

This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting clinical and corporate staff both face to face and over the telephone. Supporting Windows 10, Office 365 and a number of internal applications.

To maintain and increase customer productivity by providing first line customer focused information and advice, solving technical incidents and problems.


Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Main Duties & Responsibilities
1. Providing a single point of contact for IT related incidents, requests for service and queries which range in complexity for both clinical and corporate customers
2. Work as a part of the Service Desk function by working as an effective interface between the business and support teams
3. Supporting over 3000 customers, 3000 technical hardware and providing a first time fix for approximately 2250 calls a month
4. Detecting, recording, classifying, prioritising all IT incidents and tasks
5. Recording all IT Incidents and Requests for Service, ensuring all relevant details are captured in line with Service Desk standards
6. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement
7. Responsible for maintaining data quality\integrity of the Digital Services call management system
8. Investigate and diagnose incidents by providing first line telephony support, gathering and analysing information to identify and resolve a range of technical incidents such as hardware, software, application and network incidents with the objective of restoring normal service as quickly as possible
9. Resolve or provide identified work around solutions to customer queries / incidents or assign to the correct specialised team within Digital Services
10. Provide technical advice and training for “how to” queries from customers
11. Monitoring and tracking incidents, escalating where necessary hieratical or functionally
12. Support the planning of requests for service tasks outside peak demand times however ensuring the request is completed within the Digital Services service level agreement
13. Liaising with third party suppliers to resolve faults or provide identified work around solutions on tailored or National systems
14. Installing and configuring desktop software
15. Administering IT accounts and system privileges in accordance with the security policy
16. Contribute to creating Service Desk process maps\ procedures and assist in keeping documentation up to date
17. Responsible for the safe use of IT equipment, software installs, configuration and maintenance
18. Other Service Desk activities, as directed, to continuously improve service and strive for best practice
19. Provide a professional and customer-focused service through the life cycle of each call, manage customer expectations by keeping customers informed of progress and explain technical resolutions\ workarounds in a language that suits the customers technical understanding
20. Provide peer training within the Service Desk team to ensure a multi-skilled team and effective knowledge transfer
21. Presenting a positive image of Digital Services at all times and comply with all Corporate Policy


This advert closes on Sunday 6 Oct 2024

Proud member of the Disability Confident employer scheme

NCH&C is hiring several multidisciplinary roles within the state-of-the-art new Willow Therapy Unit. Opening at Norwich Community Hospital in 2024, the new facility will provide a supportive and comfortable environment for 48 patients. The Willow site is currently under construction, the team are currently based at Birch Unit on the Colman Hospital site until Willow opens.

The restorative environment at Willow Therapy Unit will enable patients to make steady, step-by-step improvements and gain independence as they prepare to return to the community. Patients will be supported to play an active role in their own care and feel confident about performing daily activities when they leave.

Healthcare will be delivered by a multidisciplinary team of clinical professionals dedicated to patient recovery and wellbeing.

NCH&C is proud to be a vibrant and inclusive employer of choice in Norfolk. Whatever your role, you can benefit from flexible working, training and career progression opportunities, and a comprehensive wellbeing offering including free staff gyms, free counselling, free physiotherapy, and regular refreshments.

For further information or you wish to have an information discussion, please contact Katy Turner, Clinical Lead Physiotherapist, on katy.turner@nchc.nhs.uk

Unfortunately on this occasion we are unable to offer sponsorship.

To contribute to the delivery of high standards of health care to patients within their own homes, care homes, the travelling community, community hospitals and in clinics, by assessing, planning, implementing and evaluating packages of care.

Be responsible for delivery of care in a reablement setting supporting an environment where all team members are responsible for a reablement ethos using a positive risk-taking approach for patients, their carers and families.

To support patients being as independent as possible within their functional limits as part of a multidisciplinary team within a quality framework to ensure that the highest standards of care are met.

To support and deliver innovation within discharge practice and pathways working with system partners including the voluntary sector to ensure that patients experience a seamless transfer of care both into and onward from the unit.

Responsible for the delivery and co-ordination of care to a named group of patients, working within the team to achieve unit and trust goals and promote recognised policies, protocols, and guidelines.

Work as an active member of the Physiotherapy team, along with the other members of the Trusts Multidisciplinary team. This may include liaising with other Trusts, statutory and voluntary organisations e.g. GP’s, members of the Biomechanics team, voluntary organisations, carers etc.

As a Physiotherapist, you must live by our values and use your skills to ensure the ethos becomes part of the culture within the team. Being able to communicate well with a variety of people is an absolute must.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title



Clinical

The post holder will:
• Undertake appropriate Physiotherapy assessments of patients, using investigative, analytical, clinical reasoning skills and outcome measures to inform the development of a graded treatment plan, which may need to be delivered from a range of options.
• Develop, monitor and review individualised physiotherapy treatment plans of patients, in collaboration with the integrated team, other agencies and the patient, utilising a range of treatment techniques & equipment to maximise their functional ability.
• Assess patients’ holistic needs, communicating complex and sensitive information to patients and carers as to their assessment, diagnosis, prognosis and treatment plan.
• Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.
• Be required to use tact and persuasive skills in order to gain the patient’s co-operation in their treatment plan.
• Be aware of assistive technology and refer and utilise as required.
• Liaise with GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately.
• To participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework.
• Ensure own caseload is planned and prioritised according to service targets and patient need.
• Ensure patient held records are completed for each session/visit/clinic appointment, and that documentation is completed within 24 hours.
• Demonstrate dexterity and co-ordination when using specialist equipment and fine tools, advanced sensory skills, manual handling and mobilising skills.
• Contribute to the requisitioning of supplies and equipment through electronic ordering systems.
• Ensure informed consent is obtained prior to initiating interventions.
• Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.
• Be responsible for safe use and maintenance of equipment and supplies
• To accept clinical responsibility for a caseloads of patients as part of the musculoskeletal physiotherapy team

Professional

The post holder will:
• Actively contribute to multidisciplinary team meetings and other meetings where appropriate.
• Support all team members within the local and wider integrated team, respecting them, their roles and contributions.
• Attend in-house training as required to develop current job role.
• Maintain own continuous professional development.
• Remain accountable for own professional actions as determined by the professional bodies.
• Ensure own caseload is planned and prioritised according to service targets and patient need.
• Be accountable for work delegated to others within the team, ensuring staff are competent to undertake delegated work.
• Provide advice / training to less experienced staff and supervise / support band 3 and 4 staff and students where appropriate; contributing to the induction process for new staff/students and contributing to team in-service training programs.
• Comment on draft policies.
• Demonstrate leadership skills within own competence.

Organisational

The post holder will:
• Undertake mandatory training as required.
• Participate in a Personal Development Review process.
• Undertake Personal Development Plans for staff members.
• Be aware of Trust’s behaviour framework and ensure behaviours are embedded in role.
• Ensure Trust’s behaviour framework is utilised when managing and supervising staff and that behaviours are embraced and embedded within the team.
• Take part in clinical supervision as per Trust Policy.
• Follow Trust policies, and local procedures, and use discretion in interpreting them according to the setting and circumstances.
• May be required to demonstrate own duties to students, new starters and/or less experienced staff.
• Provide mentorship for students undertaking pre/post registration course.
• Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.
• Contribute to clinical audit as required.
• Complete the staff surveys as required.
• Complete risk assessments and incident forms as required.


This advert closes on Sunday 13 Oct 2024

Proud member of the Disability Confident employer scheme

The Musculoskeletal Administration team have a rare vacancy to join their small but busy administrative team as a coordinator.

This job role is to provide comprehensive and pro-active administrative support; ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of the Musculoskeletal Services.

This role will be supporting the MSK admin service which runs 08:30 to 16:30 Monday to Friday.

If no suitable candidate is found for this role it may be offered as a B3 to B4 progression role over 12 months. Please ask for more details.



The postholder will be required to provide comprehensive and pro-active support to the Admin Team Lead and the MSK Business Manager ensuring the effective and efficient operation of the MSK Admin Team. This includes leading on all aspects of administrative and clerical duties, allocation and reallocation of work to the team, and all aspects of day-to-day staff supervision, including acting as first point of contact for staff concerns, performance management, undertaking staff induction and training, and ensuring staff are updated of any changes to the service. Furthermore, the postholder will be expected to build working relationships with the Clinical Leads of the MSK services and be the first point of contact for any issues which arise with the provision of service, both from within the trust, and when dealing with external service users.



This role requires excellent administrative, verbal and written communication skills together with attention to detail and the ability to work both autonomously and as part of a team. The post holder will be required to communicate formally and informally with a range of internal and external stakeholders, verbally and in writing, and this will require the ability to be able to use a range of communication skills including empathy, persuasion, tact, negotiation and influencing to support the delivery of a high quality, safe and compassionate healthcare service.

Find out more about working for our organisation here: https://online.flippingbook.com/view/226719057/

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title



Main Duties & Responsibilities
• To independently manage, carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties without direct supervision (deciding when it is necessary to refer to the line manager)
• To be responsible for the day-to-day management of the MSK administration team, having oversight of the processes and work demands for all areas of the team, ensuring appropriate prioritisation of work to meet deadlines.
• To organise MSK service meetings, which may involve travel to and from other venues. This will include resolving appointment conflicts, ensuring that papers are ready for meetings, issuing meeting invitations, formulating agendas, distributing papers, making room bookings, arranging meeting room layout, equipment, hospitality, greeting visitors and taking formal minutes or notes of meetings.
• To work closely with Managers, Performance and Information Team, Clinical Systems Analysts and Clinical Systems Champions
• To communicate professionally and effectively with colleagues, stakeholders and service users at all levels, providing clear information and guidance, exercising tact and judgement in dealing with and resolving enquiries, taking accurate messages and ensuring these are actioned and/or passed to the relevant person in a timely manner.
• To provide and receive contentious or sensitive information about difficult or complex matters and to respect confidentiality at all times.
• To be responsible for the efficient use of office equipment and supplies, monitoring and maintaining stock levels, requisitioning and receipting goods and services on the NHS procurement system, Powergate and carrying out research into goods and services as required.
• Inputting onto various databases and systems, e.g. SystmOne, PAS, EASY and designated spreadsheets, within the required timescales and deadlines.
• To report maintenance, cleaning, health and safety and other site issues in line with current procedures keeping the line manager/site manager informed at all times. To undertake any other site and facilities duties, as required.
• To directly supervise the staff in MSK Admin on a daily basis. Including all aspects of first line management for the team and allocation of their work on a daily, weekly and monthly basis.
• Deal with any queries on a daily basis in relation to processes, problems, complaints and if needed refer these to the Service Manager or Team Leader. To implement policies for own work area and propose changes, as necessary and demonstrate own duties to new starters.
• To receive controlled items including (but not exclusively), prescription pads and drugs, in accordance with Trust Protocol Guidelines, ensuring secure storage and distribution to the relevant disciplines.
• To ensure own continuous professional development, in particular with regard to SystmOne, PAS, reporting and the use of Microsoft Excel
• It is the post holder’s responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures.
• To maintain scheduled, diaries and clinics for MSK clinicians and the Field Engineers. This will include booking patients into ledgers, resolving appointment conflicts, ensuring processes are followed and all information regarding the patient is ready for the appointment
• To liaise with and build working relationships with the Business Manager and Clinical Leads of the MSK services
• To be a point of escalation for the MSK Admin team for more complex matters or where deviation from standard operating procedures is being requested. To provide guidance and advice on complex, sensitive and contentious referrals and complaints and related queries from both internal staff members as well as members of the public in line with established processes. This will involve the analysis of the situation and using own judgements to determine the appropriate action, ensuring any barriers to communication are overcome, particularly when individuals are upset or distressed. In exceptional cases escalate to the Admin Team Lead
• To implement policies for own work area and propose changes and to assist with the development of policies and documents for own work area
• Work is managed, and results/outcomes are assessed at agreed intervals
• Provide cover for the team and other departments, including reception, during periods of absence, as directed. This may require travelling to other sites.
• When required, to track the patient’s journey, promote good working practices between disciplines and departments, to enable the service to meet waiting times and targets
• To attend relevant meetings. These may be virtual or in person. This may require travelling to other sites.
• When required; to track the patient’s journey, promote good working practices between disciplines and departments, to enable the MSK Service to meet waiting times and targets.


This advert closes on Thursday 3 Oct 2024

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