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Total 67 job vacancies by North Lanarkshire Council

Contract Support Officer - REQ03397 - 403065

Full-time
Motherwell, ML1 1AB, England
Customer Service
12 hours ago
INTERNAL APPLICANTS MUST APPLY VIA MYSELF NLC9 - £33,558 - £38,811 At North Lanarkshire Council, we’re committed to embracing cu.....

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Home Support Scheduler Supervisor REQ03410 - 402620

Full-time
Motherwell, ML1 1PN, England
Customer Service
3 days ago
INTERNAL APPLICANTS MUST APPLY VIA MYSELF NLC9 - £32,339 – £37,462 At North Lanarkshire we put the needs of our people first. We.....

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Additional Support Needs Assistant (Part Time) (Term Time) - REQ03313 - 401809

Full-time
Motherwell , ML1 1DX, England
Customer Service
1 week ago
INTERNAL APPLICANTS MUST APPLY VIA MYSELF NLC4 (Pro Rata) - £24,984 - £26,223 (Term Time) An exciting opportunity is available w.....

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Service Delivery Manager (Temporary) - REQ03320 - 401285

Full-time
Motherwell, ML1 1PN, England
Customer Service
2 weeks ago
INTERNAL APPLICANTS MUST APPLY VIA MYSELF This vacancy is internal and open to applications from employees of North Lanarkshire.....

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Early Learning & Childcare Support Worker (Gaelic) (Part Time) (Term Time) - REQ03301 - 400943

Full-time
Cumbernauld, G67 4LA, England
Education / Training
2 weeks ago
INTERNAL APPLICANTS MUST APPLY VIA MYSELF NLC4- £24,984 - £26,223 (Pro Rata) Early Learning and Childcare in North Lanarkshire.....

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Customer Service Representative (Part Time) - REQ03291 - 399521

Full-time
Motherwell, ML1 1AB, England
Customer Service
1 month ago
INTERNAL APPLICANTS MUST APPLY VIA MYSELF NLC5 (£24,628 - £26,082) (Pro Rata) North Lanarkshire Council, as one of Scotland’s la.....

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Home Support Scheduler - Home Assessment Team (Out of Hours) - REQ03293 - 399393

Full-time
Motherwell, ML1 1PN, England
Customer Service
1 month ago
INTERNAL APPLICANTS MUST APPLY VIA MYSELF NLC7 £27,961 - £30,518 We are currently recruiting for a Home Support Scheduler to join.....

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Home Support Scheduler (11 Posts including 2 Part Time) (Perm and Temp) - REQ02921 - 398628

Full-time
Motherwell, ML1 1PN, England
Customer Service
1 month ago
INTERNAL APPLICANTS MUST APPLY VIA MYSELF NLC 7 £27,961 - £ 30,518 (Pro Rata) At North Lanarkshire we put the needs of our peopl.....

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Support Assistant - REQ03233 - 398359

Full-time
Coatbridge, ML5 5EA, England
Customer Service
1 month ago
INTERNAL APPLICANTS MUST APPLY VIA MYSELF This vacancy is internal and open to applications from employees of North Lanarkshire.....

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Modern Apprentice - Business Support SCQF Level 6 (7 Posts) (Temporary) - REQ03159 - 397247

Full-time
Various Locations in North Lanarksh...
Business Management / Project / Planning
1 month ago
INTERNAL APPLICANTS MUST APPLY VIA MYSELF Apprenticeships play an important role in our organisation and provide people in our c.....

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Head Teacher - Baird Memorial Primary School and Nursery Centre - REQ03243 - 397672

Full-time
Cumbernauld , G67 4RA, England
Education / Training
1 month ago
INTERNAL APPLICANTS MUST APPLY VIA MYSELF Head Teacher Baird Memorial Primary School & Nursery, 6 Avonhead Road, Cumbernauld.....

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Service Delivery Coordinator (2 Posts) - REQ03182 - 397299

Full-time
Motherwell, ML1 1AB, England
Customer Service
1 month ago
INTERNAL APPLICANTS MUST APPLY VIA MYSELF This vacancy is internal and open to applications from employees of North Lanarkshire C.....

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Technology Support Officer (Temporary) - REQ03093 - 396994

Full-time
Motherwell, ML1 1AB, England
Information Technology
1 month ago
INTERNAL APPLICANTS MUST APPLY VIA MYSELF NLC9 - £32,339 - £37,462 Based at Motherwell Civic Complex, you will provide a field s.....

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Service Delivery Manager - REQ03157 - 396962

Full-time
Motherwell, ML1 1AB, England
Customer Service
1 month ago
INTERNAL APPLICANTS MUST APPLY VIA MYSELF This vacancy is internal and open to applications from employees of North Lanarkshire C.....

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Support Assistant - REQ03084 - 396881

Full-time
Motherwell, ML1 1AB, England
Customer Service
1 month ago
INTERNAL APPLICANTS MUST APPLY VIA MYSELF NLC4 - £23,764 - £25,004 Working within our Protective Services and Built Environment t.....

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Browse Job Category
Customer Service

Frequently Asked Questions about Customer Service

What is considered a customer service job?

As a customer service representative, that individual will stand as the liaison, offer product or services information and solve any issues that customers might face. Responsibilities include managing incoming calls, generate sales leads, assess customer needs, establish sustainable relationships and provide accurate information.


Some of the prominent customer service jobs include call centre representative, concierge, client relations, receptionist, help desk, desk support engineer, patient care, field service technician, customer service manager, bank teller member services, technical support and social media customer care.

What are the Customer Service Officer role and responsibilities?

The role of customer service officer is to attract potential customers by answering product and service questions. Responsibilities include answering customer inquiries, direct customers to online resources, update customer records in the system, pitch ideas for improving customer care and develop a rapport with customers.

What are the Customer Service Executive responsibilities?

The role of customer service executive is to help customers with complaints, questions as well as provide information about product and service. Responsibilities include maintaining a professional attitude toward customers, responding promptly to customer inquiries, resolving customer complaints and ensure customer satisfaction by providing professional customer support.

What does a Customer Service Representative do?

The role of customer service representative is to act as a liaison, providing product/services information and resolve emerging problems. Responsibilities include managing calls, generate sales leads, assess customer needs to achieve satisfaction and building sustainable relationship with customer accounts through interactive communication.

What are the responsibilities of Customer Service Manager?

The role of customer service manager is to provide excellent customer service and to promote this idea throughout the organisation. Responsibilities include improving customer experience, take ownership of customer issues, develop service procedures, keep records of customer service, analyse statistics and compile accurate reports.

What are the roles and responsibilities of a Call Center Executive?

The role of call center executive is to be the liaison between the company and its current as well as potential customers. Responsibilities include managing large amount of calls, follow communication scripts, identify customer needs, seize opportunity to upsell products and build sustainable relationships with customers.

What are the Service Desk Analyst role and responsibilities?

The role of service desk analyst is to help users resolve issues with computer hardware or software. Responsibilities include assessing the troubleshooting problems, keeping the personnel information confidential and managing other resources if they are not capable of solving them.

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