Total 52 job vacancies by Veterans Health Administration

Selected Physician will serve the Veteran populations at both the Hyannis and New Bedford Community Based Outpatient Clinics (CBOCs), requiring travel between the two Facilities.

The Staff Physician (Family Medicine | Internal Medicine | Primary Care), is responsible for maintaining professional, technical and administrative knowledge, competencies and skills to provide effective, timely, quality responses to patients' health care needs. The Primary Care Physician is responsible for the Veterans enrolled in his/her PACT.

Responsible for the primary care of assigned patient panel across the continuum of care to include: comprehensive health assessment; case management; continuity and coordination of care; patient advocacy and compliance with chronic disease, prevention and utilization indicators. Specific duties include (but are not limited to):

• Comply with credentialing and privileging and required monitoring and evaluation criteria
• Must maintain high clinic standards that are carried into decision-making processes
• Continually strive to maintain and enhance teaching skills to effectively teach residents and students
• Comply with current standards for medical record documentation and resident /medical student supervision
• Expected to meet or exceed established Chronic Disease, Prevention and Utilization Indicators
• Provide appropriate care for Veterans ranging in age from 18 through the geriatric years, taking into consideration diagnosis and physical, psychosocial, spiritual and cultural needs.
• Demonstrates knowledge, skills and abilities to: conduct comprehensive health assessments; determine diagnoses and health care needs; and to construct health care plans based on effective therapeutic ability, consultation ,patient education and established practice guidelines.
• Demonstrates ability to coordinate patient care through patient management techniques within the assigned PACT and implement the same functionality in PACTs.
• Maintains effectiveness in recognizing emergency/acute situations and intervening in an appropriate and effective manner.
• Documents patients' health care clearly, adequately and accurately as defined by medical records documentation, chronic disease and prevention indicators.
• Signs notes in a timely manner as dictated by Medial Center by-laws or the Primary Care Service Chief.

The Registered Nurse, Patient Aligned Care Team (PACT) duties include, but are not limited to the following:

• Completes face to face, telephone, and video assessments to establish nursing diagnoses as needed.
• Assesses, plans, implements, and evaluates care based on population specific components.
• Knowledge and ability to appropriately carry out assigned patient care based on the patients' conditions; to use judgment in selecting the appropriate order and sequence of procedures and treatments; and to accurately recognize, report and record relevant patient information.
• Ability to observe, identify and respond to the patient's needs for care, including medication, equipment-assisted care, and patient/family education.
• Providing health education and procedural teaching to patients and significant others.
• Perform procedures per established policies and guidelines.
• Influences care outcomes using effective communication and collaboration with members of the interdisciplinary team.
• Administering medicine per established policies and guidelines.
• Establishing priorities and making ethically-sound decisions to ensure safe patient care.
• Assisting the physicians during diagnostic and therapeutic procedures to promote optimal patient outcomes by team collaboration.
• Responding to emergency situations to promote optimal patient outcomes by recognizing changes in patient's health status.
• Performing diagnostic studies within the scope of nursing practice as ordered by the physician.
• Documenting patient data to ensure continuity in the provision and coordination of patient care.
• Collaborating with other health care professionals.
• Communicating with veterans and family members regarding veteran's care.
• Knowledge and understanding of human behavior, patient motivations and reactions to situations, and ability to appropriately utilize this knowledge in working effectively with patients, family members and other staff.
• Establishes constructive relationships with individual patients and their families to promote positive relationships and communication.
• Fosters an environment of respect for individual patient and family rights to privacy and dignity in all aspects of care delivery.
• May be responsible for charge nurse duties.
• Managing follow-up care.
• Acting as resource to others.
• Participating in continuing education, achieving/maintaining certification.
• Possess knowledge of unit level quality improvement indicators.
• Applies knowledge and actively participates in unit/program level quality improvement processes and initiatives.
• Provides excellent customer service according to ICARE values.
• Executes position responsibilities that demonstrate leadership, experience, and creative approaches in the management of complex patient care.
• Additional duties as assigned such as covering/float to other teams (Teamlet).

Major duties include, but are not limited to:

• Establishes internal procedures to secure adequate control in terms of deadlines, progress reports, and directives and uses own initiative in developing procedures which will increase the general flow of information and overcome bottlenecks in the administrative process.
• Independently secures the required administrative and managerial support to meet operating requirements.
• Reviews/updates all Standard Operating Procedures (SOP) with Supervisory, Inventory Managers related to property management, GIP and/or related information systems, and warehouse/distribution functions.
• Under the guidance of the Service Administrative Officer (AO), the position posts time and leave, manages Logistics scheduling in lieu of the supervisor and manages online certifications for contracts, labor mapping, and ADPAC duties ensures all staff use TMS and monitor TMS use, training completions and accomplishments.
• Provides TMS compliance and non-compliance reports to the Chief for direct reports as well as to supervisors for their employees.
• Serves as an Alternate Facility Hazardous Recall Coordinator.
• Assigned to various committees within the service and Medical Center including special task forces as required.
• Coordinates the personnel management program for Logistics Service, performing all aspects of human resources requirements. Advises the Chief and Supervisors regarding procedures, laws, regulations, and policies dealing with workforce diversity, recruitment, merit promotion, employee and labor relations, employee career development, human resources training, and other human resources related activities.
• Manages budget formulation and execution for a changing budget of administrative expenses involving different funding sources, and participates with managers in reviewing needs, plans, and goals to develop budget data and justification for review and approval.
• Responsible for developing space requests and coordinate movement of assets with Logistics Service and Environmental Management Service (EMS).
• Performs other related duties as assigned.

Core Duties

• Performs lifecycle management of any & all medical systems such as imaging, life support, dialysis, & monitoring to include physical & network support. Completes both routine & complex assignments involved in the installation, maintenance, modification, troubleshooting, repair & calibration of these complex therapeutic, diagnostic & life support medical devices & systems. Coordinates & works effectively with other facility support departments. Utilizes common test equipment.
• Performs advanced testing & troubleshooting of medical devices & systems involving their interfaces & connections to information systems either directly or through the facility's hardwired & wireless networks.
• Performs advanced testing & troubleshooting of various electronics, digital transmission & communication equipment.
• Maintains computers & computer networks including standard network hardware, software, operating systems, standard topologies, various media types, & popular protocols & communication strategies. Manages servers to reload software in the event of a system failure, & interface with OIT locally, & at other sites.
• Develops policy for the Biomedical Engineering department, Electronics department, & local facility.
• Translates management goals & objectives into well-coordinated & controlled biomedical work operations.
• Applies relevant safety codes & standards of regulatory bodies.
• Documents all work performed in the computerized maintenance management system.
• Implements the Biomedical Section training program, in-house cross training, & vendor training.
• Functions as a Contracting Officer Representative & keeps appropriate certification levels.
• Investigates, remediates & documents recalls & safety alerts within established time frames. Participates in safety improvement processes such as Root Cause Analysis, safety work groups, & Environment of Care Rounds. Identifies hazards during routine job performance & takes action.
• Maintains knowledge of the state of the art in medical technology, including scientific advances, network protocols, & vendor changes. Focuses on professional development in all areas of medical technology including management including technical skills.
• Provides training & education as appropriate to medical technology end users & clinical staff.
• Provides mentoring & technical training to peers.
• Leads & manages installation or upgrade projects for medical devices & systems, along with various electronic building systems.
• Performs maintenance, remediation, & tracking of medical systems.

• Develops goals, objectives, & policy for the medical equipment management program & monitors progress.
• Provides analysis, identifies, & plans workload among subordinates in accordance with established workflow and/or job specializations.
• Assigns daily work to staff, establishing priorities based on workload related to BESS & electronic technicians & ensures that each employee has an integral role in developing the final team product.
• Advises supervisor & other management officials as necessary on status of critical medical equipment.
• Provides input to the annual budget for the unit, & monitors spending throughout the fiscal year to ensure that adequate resources are available to support mission.
• Leads the team in assessing its strengths & weaknesses & provides leadership to the team in exploring alternatives & determining what improvements can be made.
• Develops performance standards for subordinates; evaluates work performance of subordinates using work order & other relevant data.
• Gives advice, counsel, or instruction to employees on both technical & administrative matters; serves as coach & facilitator in consensus building activities among team members.
• Hears & resolves complaints from employees, referring group grievances & more serious unresolved complaints to a higher-level supervisor or manager.
• Effects minor disciplinary measures, such as warnings & reprimands, recommending other action in more serious cases.
• Identifies developmental & training needs of employees, providing or arranging for needed development & training.
• Plans for long-range staffing needs, considering changes to medical equipment inventory, medical center strategic plan, & budget.
• Interviews candidates for positions in the unit; recommends selection, appointment, promotion, or reassignment to such positions.
• Recommends awards or bonuses for subordinates, subject to approval by higher level officials, supervisors, or others.
• Approves & monitors the use of overtime and/or alternate tours needed to accomplish work.

- Responsible for managing Human Resource aspects of service operations, including hiring process, disciplinary action and Labor/Management relations. Responsible for resource management and distribution, assessing staffing levels and needs, space planning, and assessing equipment and technology needs along with corresponding requests for needed resources.
- Prepares performance plans and performance evaluations; recommendations for appointment, awards, advancements and ensuring new hires are properly vetted. Incumbent monitor's staff competencies and updates staff competency folders in accordance with all regulatory guidelines and identifying continuing education and training needs.
- Skillful in interpersonal relationships and conflict resolution. Complies with and ensures that Department of Veterans Affairs EEO guidelines are followed within the Service.
- Supervise, direct and manage a diverse MSA staff and is involved to on-the-job team problem solving; developing, implementing and evaluating improvements to work processes and identifying continuing training needs. Supports and is involved in teamwork and/or team building both within the incumbent's Service and other Services.
- Responsible for a full range of functions associated with the daily operation of the assigned clinic, ensuring that referrals for the section are processed, treatments are provided, and documentation is completed according to TJC, CARF and service policies.
- Provides advanced professional oversight and consultation to MSA staff and evaluates complex processes with great autonomy. Incumbent develops and implements new processes and provides guidance for MSA staff.
- Consults with medical staff through patient presentations, clinics and confer.
- Responsible to continually evaluate the success of ongoing improvement projects programs and recognizes the need for new programs. As the need for new programs is identified, the incumbent must develop and initiate new treatment programs which apply current research finding.
- Monitor's inventory, projects equipment and supply need for treatments and submits requests of those if indicated.
- Responsible safe operations of the clinic, ensuring the safe environment, the work area is secured, and equipment is clean.
- Possesses subject matter knowledge of the organization and Service in order to respond to requests, inquiries, problems, and to identify and communicate any discrepancies in scheduling or improperly completed orders. Incumbent must be able to follow extensive guides in form of instructions, manuals, regulations, and precedents that apply to the work. Incumbent uses own judgment in locating and selecting appropriate guidelines, policies, procedures, and other sources and adapts them according to the circumstances of the specific situation.
- Responsible for data collection and validation. He/she will ensure that encounter errors (e.g., open encounters) and appointment wait time errors are corrected timely. He/she will also ensure that consults are addressed by staff in a timely manner. This will include setting goals, assigning and reviewing work, setting deadlines, and taking corrective action when goals are not me

Work Schedule: Full Time 40 hours a week. Exact work schedule to be discussed during interview.
Financial Disclosure Report: Not required

• Supervises all areas of food production and service including food preparation, nourishment, tray delivery and retrieval;
• Takes corrective action for any problems that might arise on the floors pertaining to food service;
• Receives and inspects deliveries and requisitions all supplies needed in all food service areas;
• Prepares performance ratings/competencies for all employees under their direct supervision;
• Discusses work performance and problems with employees, monitors tardiness and attendance, provides guidance and makes necessary adjustments in assignments when necessary;
• Carries out the responsibilities of the position within general instructions, standard procedures and established policies;
• Ensures subordinates complete the tasks to which they are assigned and explains work requirements to meet food service schedules;
• Establishes priorities for daily operations in the event of emergency situations; defines the standards of quality and quantity to be met;
• Serves as a member of the in-service training team by providing individual and/or group instruction for employees;
• Provides guidance and assistance for lower grade employees in making decision when assembling patient trays and utilizing correct foods to be served on modified diets;
• Maintains inventory of food service supplies and equipment;
• Conducts quality assurance monitors and sanitation reviews;
• Supervises the delivery and retrieval of patient trays which includes interacting with members of the multidisciplinary team;
• Performs other related duties as assigned.

The work is performed in kitchen areas where the steam and heat from cooking and dish washing equipment often cause uncomfortably high temperatures and humidity. The work area is well lighted but usually noisy from food service activities, and there is danger of slipping on floors where food or beverages have been dropped. Food service workers are regularly exposed to hot liquids, sharp cutting blades, hot working surfaces, and extreme temperature changes when entering walk-in refrigeration or freezing units.

Functions or Scope of Assigned Duties (Evening Shift Hours)

The MSA is responsible for scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays, and preauthorization requirements for specific coverage.

Employee plans and organizes work with general assistance from the supervisor as lo meet local and VA-wide time frames lo complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. ls responsible for maintaining the confidentiality of information obtained to carry out required duties.

Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions.


Work Schedule: 3:30pm to 12:00am (Every other weekend, and rotating Holidays)
Compressed/Flexible:
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
EDRP Authorized: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Major Program Support Assistant (OA) duties include

Health Benefits Enrollment and Eligibility Advisor:

• Advises applicants of the health care benefits they are legally entitled to in person and over the phone, initiates administrative processes for establishing care, adjudicates eligibility when discrepancies exist, and notifies appropriate healthcare personnel accordingly.

• Responsible for all administrative functions related to the Decedent Affairs program including details of patient death cases occurring within the Medical Center.
• Serves as a liaison between Medical Center staff, next of kin, organ/body donation recovery units and funeral directors.

• Demonstrates working knowledge and technical proficiency in Beneficiary Travel program administration using eligibility criteria and regulatory authorities to appropriately administer program benefits to eligible patients and caretakers.
• Prepares and processes claims for travel reimbursement, authors vouchers to reimburse travel cost to eligible beneficiaries and communicates eligibility criteria to the patient.

• Perform administrative responsibilities in management of Hoptel services.
• Ensure guest meet eligibility requirements and are able to independently function in the Hoptel environment according
  to orders/Hoptel notes.

• Will be responsible for monitoring and processing admissions and transfer of inpatients from clinics and the Emergency Room accurately and in a timely manner.
• Is required to determine eligibility for inpatient status, including medical, surgical, behavioral health, domiciliary, and long term care and alerting management/admitting provider regarding ineligible patients submitted for admission.

Serves as program support assistant responsible for performing duties in a variety of functional specialization's to provide information and management assistance in planning, controlling and/or reporting on the fiscal resource, acquisition of equipment and services, program accomplishment and program administration. Major duties include, but are not limited to:

• Performs a variety of administrative duties designed to assist administrative management for Education Service operations and the efficient accomplishment of test objectives.
• The employee independently compiles, consolidates, coordinates and organizes a wide variety of data utilizing personal computers and
  state-of-the-art electronic data processing skills to support management decision making.
• Assignments require a practical knowledge of the Education Service, and established guidelines relating to the budget, supply and procurement processes and statistical reporting and records systems.
• Maintains extensive database of current work and backlog. Initiates job order requests in system; monitors hours and dollars charged against job estimate and notifies team chief as to problem areas during performance. Initials lateral transfers, equipment turn-ins and additions.
• Prepares, verifies, and/or closes out procurement documents, files, reports, or records.
• Monitors the expenditure of funds and keeps the supervisor advised of the status of the operating budget and alert to the critical areas where adjustments may be required.
• Work requires comprehensive knowledge of Department of Veterans Affairs and Medical Center policies, rules, regulations, and other guidelines relating to completing assignments in the program areas assigned.

The Care Coordinator RN employs clinical and organizational skills to provide safe, quality, and efficient nursing care for Veterans seeking scheduled, walk-in or urgent mental health services in any of our outpatient clinic settings. Specific responsibilities include, but are not limited to, direct patient care, screening and evaluation of behavioral consults, triage of secure messaging, phone calls, consults, and assessment and triage of Veterans who seek walk-in and/or urgent mental health care.

The RN duties throughout the BHCL Outpatient Clinics may entail, but not limited to:

• Quickly responding to patients medical and psychiatric needs, floating for staffing coverage, administering Basic Life Support, assisting with patient falls, triaging walk-ins, administering injections, and/or transporting (ambulating or wheelchair-assist) patients to the Emergency Department or other clinics throughout the hospital.
• Accountable for adhering to established policies, standards of care, and practice and for demonstrating leadership, self-direction, experience, and creative approaches to the management of complex patient care.
• Create and foster an environment of Veteran advocacy and is accountable for adhering to established policies and standards of care.
• Provides education to Veterans, their families, and BHCL staff members, as well as staff throughout this Medical Center.
• Assesses and analyzes age and culturally-specific psychosocial, medical, spiritual, and social needs of Veterans aged 17 years and above who are seeking access to any Behavioral Health services.
• Identifies his/her own area of learning needs to maintain current knowledge of psychiatric nursing, utilizing current literature, and continuing education.
• Is actively involved in Performance Improvement (PI) activities and participates in unit, service and Medical Center committees and task forces.
• Is directly responsible to the BHCL Outpatient Nurse Manager.

VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU

• Must have knowledge of medical and mental health diagnoses, disabilities, and treatment procedures. This includes acute, chronic, and traumatic illnesses/injuries; common medications and their effects/side effects; and medical terminology.
• Knowledge of community resources, how to make appropriate referrals to community and other governmental agencies for services and ability to coordinate services.
• Plans, coordinates and carries out the successive steps in fact finding and analysis of issues in accordance with accepted polices and applicable precedents.
• Collaborates with discipline supervisors including psychiatry, psychology, social work, primary care, and nursing by providing input in hiring, performance reviews, incentives, and discipline. Collaborates with clerical supervisors for similar input.
• Offers consultation to colleagues, students, and peers on the bio-psychosocial treatment of patients treated in specialty areas, rendering professional opinions based on experience and expertise and role modeling effective social work practice skills.
• Demonstrates the ability to teach, coach, and mentor staff, students in the ED, specialty care, and care coordination areas of practice and to provide supervision for licensure or specialty certifications. Incumbent will demonstrate exceptional maturity and work well with all team members in the ED, Acute Care, Medicine, community partners, and other services needed to meet the needs of the patient and family members.
• Experienced in making rapid assessments and developing crisis management plans.
• Senior Social worker has access to multiple resource directories to meet the demands of a crisis. In the event of a medical or psychiatric emergency, staff will follow the established protocol of the program.
• Collaborates with interdisciplinary teams in the provision of comprehensive health care services to Veterans receiving care and ensures equity of access, service, and benefits to this population
• Process alleged abuse cases according to policy.
• Responsible for furthering their own professional growth through education appropriate to the area of assignment and providing coverage during absences of social work staff members.
• Serve on various Social Work Service, medical center, or community-based committees as needed or required.
• Uses a high level of skill in assessing and treating the complicated biopsychosocial concerns of Veterans and their families/NOK/Surrogate
• Document's interventions in the Veteran's clinical record when requires utilizing the computerized patient record system (CPRS) and ensures an appropriate hand off information is provided when transferring Veteran care

The Advanced MSA (AMSA) utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.

Duties include, but are not limited to:

- Coordinates with the patient care team to review clinic appointment availability.
- Schedules new and established patient appointments.
- Tracks and facilitates completion of encounters and consults.
- Participates in team huddles and team meetings to manage and plan patient care.
- Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.
- Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
- Manages electronic wait list to verify and validate accuracy and resolve issues.
- Participates and provides input in problem solving on operational issues or procedures in team meetings.
- Performs administrative follow up actions.
- Participates in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
- Evaluates patient information and clinic schedule lists to determine whether patient is vested.- Gathers information and collects/compiles data to meet the needs of the service.
- Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and brings to the attention of the providers.
- Takes care of inventories, supplies, and office supplies.

Work Schedule: Monday- Friday 8:30AM-5:00PM. Work schedule will be discussed at interview.
Telework: Ad-hoc
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

IMPORTANT NOTICE: This is an open continuous announcement until September 30, 2025. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice.

This position independently performs duties that require proficiency in special procedures and broad knowledge of service operations, such as food and beverage preparation, modified diets, computer proficiency, dishwashing, dry and refrigerated storage, and safety and sanitation.

Major duties and responsibilities include (but are not limited to):

• Sets up and breaks down assigned station with the correct supplies and food items;
• Portions food items into standard serving sizes using the proper utensils and specified dishware;
• Decides what food items to serve for the most common diets when the diet card or tray ticket identifies only the kind of diet called for;
• Provides patients with basic information about modified diets and the nutrition services that are available;
• Identifies obvious discrepancies between the prescribed diets and the food items designated by the menu;
• Follows directions in assembling, measuring, weighing, or mixing ingredients for basic formulas and supplemental feedings following standardized recipes and using sanitary techniques;
• Delivers meal trays to the patients' bedsides; reporting the patients' comments and complaints to the supervisor or dietitian;
• Provides assistance to cooks in the food preparation area including assembling, labeling and arranging completed recipe items in preparation for use by cooks;
• Prepares fresh fruit/cold salads/dressings/sandwich fillings and cold sandwiches and simple cold desserts along with individual and bulk nourishments and supplement foods and beverages for patients;
• Makes final check of diet trays assembled by lower grade workers for completeness, correct food temperatures;
• Works in one or more functional areas of the kitchen such as food preparation, dish and pot washing, dry and refrigerated storage and receiving, and the serving line;
• Performs heavy-duty cleaning tasks throughout the food service and related areas;
• Performing other duties as assigned.

Work Schedule: Rotating Schedules 6:00am - 2:30pm and 10:30a.m. - 7:00pm, including weekends and holidays.
Position Description Title/PD#: Food Service Worker/99836-S
Relocation/Recruitment Incentives: Not authorized
Critical Skills Incentive (CSI): Not approved
Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).
Remote: This is not a remote position
Telework: Not available
Virtual: This is not a virtual position
Financial Disclosure Report: Not required

Physical Requirements: Wage Grade 4 Food Service Workers perform work requiring light to moderate physical effort. They may be required to perform heavy work, such as scouring and scrubbing large size cooking utensils and pushing heavy carts and trucks in unloading, storing, and delivering supplies. They are subject to continuous standing and walking, and frequent stooping, reaching, pushing, pulling, and bending. They frequently lift or move objects weighing up to 20 pounds unassisted and occasionally lift or move objects weighing more than 40 pounds with the assistance of others.

WORKING CONDITIONS: Work is normally performed indoors with adequate heat, light, and ventilation. Some work may be performed outdoors where there may be exposed to varying degrees of heat and cold as well as inclement weather. PPE may be required in some circumstance as exposure to possible contagious diseases, blood and bloody secretion are inherent to this position. Care is required to avoid serious injuries (i.e., broken bones) when working on ladders, or when using 30-100-pound power equipment or handling hazardous materials.

IMPORTANT NOTICE: This is an open continuous announcement until September 30, 2025. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice.

This position independently performs duties that require proficiency in special procedures and broad knowledge of service operations, such as food and beverage preparation, modified diets, computer proficiency, dishwashing, dry and refrigerated storage, and safety and sanitation.

Major duties and responsibilities include (but are not limited to):

• Sets up and breaks down assigned station with the correct supplies and food items;
• Portions food items into standard serving sizes using the proper utensils and specified dishware;
• Decides what food items to serve for the most common diets when the diet card or tray ticket identifies only the kind of diet called for;
• Provides patients with basic information about modified diets and the nutrition services that are available;
• Identifies obvious discrepancies between the prescribed diets and the food items designated by the menu;
• Follows directions in assembling, measuring, weighing, or mixing ingredients for basic formulas and supplemental feedings following standardized recipes and using sanitary techniques;
• Delivers meal trays to the patients' bedsides; reporting the patients' comments and complaints to the supervisor or dietitian;
• Provides assistance to cooks in the food preparation area including assembling, labeling and arranging completed recipe items in preparation for use by cooks;
• Prepares fresh fruit/cold salads/dressings/sandwich fillings and cold sandwiches and simple cold desserts along with individual and bulk nourishments and supplement foods and beverages for patients;
• Makes final check of diet trays assembled by lower grade workers for completeness, correct food temperatures;
• Works in one or more functional areas of the kitchen such as food preparation, dish and pot washing, dry and refrigerated storage and receiving, and the serving line;
• Performs heavy-duty cleaning tasks throughout the food service and related areas;
• Performing other duties as assigned.

The Cincinnati VA Medical Center (CVAMC) is a two-division campus located in Cincinnati, OH and Fort Thomas, KY serving 15 counties in Southwest OH, Northern Kentucky, and Southeast Indiana with 6 Community Based Outpatient Clinics located in Bellevue, KY; Florence, KY; Lawrenceburg, IN; Hamilton, OH; Clermont County, OH, and Georgetown, OH. The CVAMC also supports two off main campus locations in the Cincinnati area via an Eye Center and Mental Health Outreach Community Division.

The mission of the Caregiver Support Program is to promote the health and well-being of family caregivers who care for our nation's Veterans, through education, resources, support, and services. Under the VA MISSION Act, VA is significantly expanding services and supports provided to family caregivers of Veterans of all eras.


Other duties and responsibilities include but are not limited to the following:

• Provides specialized consultation on the administrative and clinical considerations of the CSP as referenced in VHA Directive 1152 (1).
• Provide education and training, respite care, mental health services, beneficiary travel (to attend required caregiver training and for an eligible Veteran's medical appointments), a monthly stipend payment, and access to health care (if qualified) through the Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) as set forth in VHA Directive 1152 (1).
• Will be assigned to work independently with multiple VA healthcare services and with community agencies, leaders and organizations with no access to direct clinical supervision.
• Assess a Veteran's functional needs, including the need for personal care services using standardized assessments--which will assist the Centralized Eligibility and Appeal Teams (CEAT) in determining eligibility.
• Assess Veterans needs for personal care services, particularly Activities of Daily Living (ADLs), supervision, protection or instruction, working closely with the CSP Manager and/or designee(s), to complete Veteran functional assessments and re-assessments. The incumbent will also assist other program staff in providing clinical services, completing notes and gathering/monitoring data related to the day-to-day functioning and evaluation of the program.
• Conducts initial home assessments as part of the application or reassessment process for the Program of Comprehensive Assistance for Family Caregivers. The purpose of these home visits is to assess for functional and mobility needs and safety as well as to assess need for personal care services using standardized assessments--which will assist the CEAT in determining eligibility.
• Assists in the day-to-day operations of the CSP specific to his/her area of assignment and ensures compliance and collaboration with local facility and the VA Central Office CSP initiatives.
• Participates in face-to-face or virtual contact with the caregiver and Veteran to assess function and the need for personal care services, and as needed, the development and application of directed clinical treatment interventions.
• Utilizes and assists in maintaining a data monitoring system to measure the efficacy of the program and assists in collecting and analyzing local data for reports. Evaluates program progress and outcomes and utilizes data to continuously modify and improve the program, processes, and use of a standardized assessment instrument.
• Advises and collaborates with interdisciplinary teams throughout the medical center on caregiver issues. Creates educational tools, develops programs and implements training focused on specific caregiver needs/issues. Provides education and in-­service training to VAMC employees, Veterans, families and caregivers.
• Provides ongoing consultation and support to colleagues regarding caregiver support. Develops and facilitates caregiver support groups (face-to-face or virtual) and educational programs.
• Serves as a consultant for navigating the complex processes caregivers, Veterans, and families encounter when interacting with government and community agencies.
• Collaborates with the VA Patient Aligned Care Team (PACT), mental health, and geriatric primary care clinicians to provide Veteran and staff education on caregiver issues and to obtain input on Veteran's functional needs. Coordination will include chart review, case consultation, in-person, phone or electronic communication, and training of patient aligned care team clinical social work staff.
• Responds to inquiries from the Centralized Eligibility and Appeals Team and will be responsible for tracking and processing applications, wellness contacts and annual assessments.