Total 27 customer service job vacancies in Customer Service category in Aylesbury, HP21 8AL

Are you looking for a new challenge? Are you highly organised and enjoy customer service? We have Full time contract as an Customer Service Advisor to join Buckinghamshire College Group, based at our Aylesbury Campus, will travel to our other campuses (Amersham & Wycombe).

The overall requirement of the Admissions Advisor is to organise, support and maintain the admissions process for our Aylesbury campus but also provide support to our Wycombe and Amersham Campuses when required. You will work with the Admissions Team Leader and faculty staff to meet the department's targets for the recruitment of a variety of students, and provide a high level of customer service to prospective students at every stage of application to enrolment process.

The successful candidate will be required to:

* Provide efficient and effective information, advice and guidance in regards to our courses and services.
* Work towards the successful achievement of the conversion, enrolment and retention targets of the college.
* Maintain and administer a clear, effective and comprehensive Admissions and Enrolment Service.

If you're ready to take on this challenging yet rewarding role, apply now and join us in our mission to empower every student to reach their full potential!

We will encourage you to develop new skills and expand your opportunities within the College. We are also flexible and accommodating, allowing you to be as productive as possible.

While working at Buckinghamshire College Group you can also take advantage of a host of employee benefits including:

* Pension scheme - LGPS (21% employer contribution)
* 30 days holiday entitlement plus Bank Holidays & Additional annual leave purchase scheme
* A wide range of learning - access to free training & continuous professional development
* A bespoke package of intensive induction and probation support
* Flexible working policy and a commitment to employee wellbeing
* Discounts in the Aylesbury Day Nursery & Aylesbury Hair & Beauty (HAB) Salon
* 24hrs/7days a week access to our Employee Assistance Programme (EAP)
* Cycle to work and local business employee corporate discount schemes

Buckinghamshire College Group is a Further Education college with three campuses located in Aylesbury, Amersham and Wycombe. We are proud to be a skills-based college supporting over 5000 learners each year to achieve their study and career goals and play a pivotal role in the Buckinghamshire community working with a wide range of employers for example, Pinewood Studios, NHS Trusts and Flannery Plant Hire to name but a few.

You will have an unwavering passion for learning and for supporting learners and staff to achieve more than they ever thought possible - we call this the Bucks College Factor!

If you have the Bucks College Factor, this sounds like a role for you and Buckinghamshire College Group sounds like a place you'd like to be part of, then we'd love to hear from you.



Commitment to Safeguarding

BCG is committed to equal opportunities for all, safeguarding and promoting the welfare of students and staff alike; all posts are subject to enhanced DBS checks.



For more information on the role please CLICK HERE for the job description and CLICK HERE for Terms and conditions.

Only completed applications will be considered for this role.

For more information on the role please contact HR directly.

Closing date for applications is the 05/12/2024, with interviews taking place shortly after.



We reserve the right to close this vacancy early, if we receive sufficient applications or source a suitable candidate. Therefore, if you are interested, please submit your application as early as possible.

To provide mental health provision in Stoke Mandeville and Wycombe General Hospital. To function autonomously and competently at Band 6 level when undertaking assessments, including managing volume and demand in the busy and sometimes challenging ED working environment and across the wards at SMH/WGH. Arrange and provide brief evidence-based psycho-social treatments for patients who have self-harmed. Support timely and safe discharge from the wards across SMH and for older adults admitted to WGH. This work will include working closely with the acute Trust to avoid unnecessary prolonged lengths of stay in the hospital environment, including avoidance of breaching referral to assessment time targets. Contribute to reducing unnecessary inpatient admissions to secondary care and to support and maintain appropriate care packages for patients as an alternative to admission. Please see attached JD/PS for full duties.

Key Responsibilities Work collaboratively with other members of the multi-disciplinary team in the delivery of MH care pathway. Ensure, and clarify where necessary, the patient pathways through mental health services. Undertake initial assessments and reviews including the formulation of care plans to meet the identified needs of the patient. Undertake Risk Assessments and formulate risk management plans as per Trust policies. Regular attendance and participation at the clinical meetings that facilitate discussion of patient/client needs and ensure a shared approach to care, treatment and risk management where necessary. Plan and implement care as appropriate to the needs of the patient that is underpinned by best practice guidance and person centred principles. Review and evaluation of care plans and risk management plans on an ongoing basis Advice regarding medication management including promoting concordance and monitoring and advising regards effect and side effects in accordance with profession Facilitate undertaking of physical and mental health reviews Provide information, advice and assessment to carers, as required. To work with primary care to ensure that referrals to secondary services are timely and appropriate and that more complex cases are referred on. Work as part of the mental health practitioner team at base and in service users homes and the community as appropriate. To develop and maintain access to community & voluntary agencies/services who can offer patients alternative avenues for support and therapeutic help Ensure safe discharge process back to primary care when secondary services no longer required Facilitating and attending joint training events within the Organisation/ Borough as appropriate and agreed with service management team To promote appropriate service users involvement in all aspects of the delivery of the service. To participate in clinical and business meetings.

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert. Expression of Interest process is occurring for recruitment please contact Charlotte Moss for further details. If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application. If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert. If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application. If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

To provide mental health provision in Stoke Mandeville and Wycombe General Hospital. To function autonomously and competently at Band 6 level when undertaking assessments, including managing volume and demand in the busy and sometimes challenging ED working environment and across the wards at SMH/WGH. Arrange and provide brief evidence-based psycho-social treatments for patients who have self-harmed. Support timely and safe discharge from the wards across SMH and for older adults admitted to WGH. This work will include working closely with the acute Trust to avoid unnecessary prolonged lengths of stay in the hospital environment, including avoidance of breaching referral to assessment time targets. Contribute to reducing unnecessary inpatient admissions to secondary care and to support and maintain appropriate care packages for patients as an alternative to admission. Please see attached JD/PS for full duties.

Meridian Business Support are looking for a Customer Service Advisor to our client’s Customer Service Team, based in their distribution site in Aston Clinton, Aylesbury HP22:

This is an On-going Temporary Role Offering:

- Hourly Pay - £11.84ph
- Shift Pattern - Monday to Friday
- Shift Times: 09:30 - 17:00
- Weekly Pay
- Free On site Parking & Great on-site Facilities
- Supported & In depth Training and Induction

As our Customer Service Advisor, you will work as part of the team to manage the incoming calls and emails from our branches and customers who wish to place orders and check up on their orders.

You will be working across multiple systems to find, retrieve and resolve issues alongside managing emails in a shared email box – There could be up to 400 emails a day into the team

Using your experience as Customer Service Advisor, you will administer proactive changes to inbox's, uploads and preparation of documentation, action notification and reminders and track updates through process.

Customer Service Advisor - Responsibilities, Skills & Competencies:

- Have experience in a customer focused role
- Excellent Inbox and Enquiry Management
- Handle all inquiries via telephone and mail professionally
- Ensure that Customers are kept up to date with delivery times
- Operating highly efficient and effective systems and processes
- Keep in touch with the deliveries and management on a regular basis

PLEASE APPLY ONLINE TODAY and a member of the team will be in contact

Would also suit: Customer Service Advisor, Admin, Administrator, Assistant, Office, call centre, call handler, customer service, advisor.

The location of the job is in Aston Clinton, Aylesbury (HP22) and you will need to be able to get to this location on your own accord – there is a free car park available, and Aylesbury (HP22) train station is a 15-minute drive away.

Proud member of the Disability Confident employer scheme

Key Responsibilities Work collaboratively with other members of the multi-disciplinary team in the delivery of MH care pathway. Ensure, and clarify where necessary, the patient pathways through mental health services. Undertake initial assessments and reviews including the formulation of care plans to meet the identified needs of the patient. Undertake Risk Assessments and formulate risk management plans as per Trust policies. Regular attendance and participation at the clinical meetings that facilitate discussion of patient/client needs and ensure a shared approach to care, treatment and risk management where necessary. Plan and implement care as appropriate to the needs of the patient that is underpinned by best practice guidance and person centred principles. Review and evaluation of care plans and risk management plans on an ongoing basis Advice regarding medication management including promoting concordance and monitoring and advising regards effect and side effects in accordance with profession Facilitate undertaking of physical and mental health reviews Provide information, advice and assessment to carers, as required. To work with primary care to ensure that referrals to secondary services are timely and appropriate and that more complex cases are referred on. Work as part of the mental health practitioner team at base and in service users homes and the community as appropriate. To develop and maintain access to community & voluntary agencies/services who can offer patients alternative avenues for support and therapeutic help Ensure safe discharge process back to primary care when secondary services no longer required Facilitating and attending joint training events within the Organisation/ Borough as appropriate and agreed with service management team To promote appropriate service users involvement in all aspects of the delivery of the service. To participate in clinical and business meetings.

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

To provide mental health provision in Stoke Mandeville and Wycombe General Hospital. To function autonomously and competently at Band 6 level when undertaking assessments, including managing volume and demand in the busy and sometimes challenging ED working environment and across the wards at SMH/WGH. Arrange and provide brief evidence-based psycho-social treatments for patients who have self-harmed. Support timely and safe discharge from the wards across SMH and for older adults admitted to WGH. This work will include working closely with the acute Trust to avoid unnecessary prolonged lengths of stay in the hospital environment, including avoidance of breaching referral to assessment time targets. Contribute to reducing unnecessary inpatient admissions to secondary care and to support and maintain appropriate care packages for patients as an alternative to admission. Please see attached JD/PS for full duties.

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

About the role

Availability Window Days From time To time Sun 18:00:00 22:00:00 Mon 08:00:00 18:00:00 Fri 09:00:00 19:00:00 Sat 09:00:00 19:00:00

Our Customer Delivery Driver rate of pay starts from £12.92 an hour; this increases to £14.05 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

Its hands on, physical and full of variety. No two shifts are ever the same and our customer’s look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.

So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.

You will be responsible for

Delivering your part of our customer shopping trip by:

• I ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customers time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

You will need

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What’s in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
• Click here to read more about the benefits we have available for our colleagues

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme

About the role

Availability Window Days From time To time Sun 08:00:00 18:00:00 Mon 09:00:00 19:00:00 Wed 18:00:00 22:00:00 Sat 08:00:00 18:00:00

Our Customer Delivery Driver rate of pay starts from £12.92 an hour; this increases to £14.05 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

Its hands on, physical and full of variety. No two shifts are ever the same and our customer’s look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.

So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.

You will be responsible for

Delivering your part of our customer shopping trip by:

• I ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customers time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

You will need

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What’s in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
• Click here to read more about the benefits we have available for our colleagues

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme

Please refer to the job description and person specification for detailed information. A summary is provided below To develop systems, which provide service user and carer involvement, collaboration and co-production. To manage a care system and packages of care based on need and sound evidence base. Provide specialist tailored substance use treatment interventions e.g., community detoxification programmes/ medication titration and stabilisation, talking therapies etc. Implement, review and update policies- To work with local management team in ensuring all policies are relevant and reviewed through according to Inclusion and Trust governance. The post holder will be required to understand complex information and be able to present this in different ways to different audiences. Oversee all Human Resources issues in the Buckinghamshire Service and ensure staff are treated fairly, appropriately and that service delivery, safely and quality are central to these decisions.

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.