Total 76 customer service job vacancies in Customer Service category in Cambridge Bio Medical Campus, CB2 0AY

Location: Cambridge

Salary: £25,000 per annum (pro-rata)
Duration: 3 Months (with potential for permanent role)
Start Date: ASAP
Hours: Full-time, Monday - Thursday 8:00 AM - 4:45 PM, Friday 8:00 AM - 12:30 PM

About the Role

We are seeking a motivated and proactive Customer Service Administrator to join My North Cambridge dynamic team for an initial fixed-term position of three months. This role offers an exciting opportunity to contribute to their customer service operations while supporting various administrative tasks within the office.

Key Responsibilities

• Order Processing: Efficiently process customer orders and ensure accuracy in documentation.
• Interdepartmental Support: Act as a runner between departments, keeping files and dates updated.
• Email Management: Respond to customer inquiries and emails promptly and professionally.
• Administrative Duties: Assist with general office administration tasks as required.

Qualifications

• Previous experience in a customer service or administrative role is preferred.
• Knowledge of SAP is a significant advantage.
• Strong organisational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• A positive, confident attitude with a proactive approach to tasks.

Why Join My Client ?

This position not only offers competitive pay but also the chance to work in a supportive environment where your contributions are valued. While this is a temporary role, there may be potential for a permanent position in the future.If you are ready to take on this exciting challenge and make an impact within their team, we would love to hear from you!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

About the role

Availability Window Days From time To time Sun 09:00:00 19:00:00 Mon 09:00:00 19:00:00 Tue 09:00:00 19:00:00 Wed 18:00:00 22:00:00 Thu 18:00:00 22:00:00

Our Customer Delivery Driver rate of pay starts from £12.92 an hour; this increases to £14.05 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

Its hands on, physical and full of variety. No two shifts are ever the same and our customer’s look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.

So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.

You will be responsible for

Delivering your part of our customer shopping trip by:

• I ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customers time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

You will need

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What’s in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
• Click here to read more about the benefits we have available for our colleagues

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme

Job Title: Gas Service and Breakdown Engineer
Location: Cambridge (CB Postcode Area)
Salary: £38,000-£42,000 w/ Van and Fuel Card (OTE £50k+ with overtime/call out)
Job Type: Permanent

Daniel Owen are currently working with a leading Heating organisation who are seeking a Gas Service and Breakdown Engineer to work across CB Postcodes.

Gas Service and Breakdown Engineer Role:

• Carrying out day-to-day repairs
• Fault finding
• Completing annual servicing visits
• Meeting first-time fix targets
• Maintaining high-quality standards
• Focusing on customer satisfaction

Gas Service and Breakdown Engineer Requirements:

• Valid ACS & other relevant gas qualifications
• Full UK Driving Licence (less than 6 points)
• Experience within Social Housing desirable, but not essential
• Experience delivering high levels of customer service

Gas Service and Breakdown Engineer Benefits:

• Company Van and Fuel Card
• Overtime opportunities
• Salary exchange pension
• Employee assistance programme
• 28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)
• Enhanced family leave (dependent on length of service)

If this role is of interest to you, please apply.

LON123

Service Advisor vacancy - Cambridge

Location: Cambridge
Salary: £26,000 - £30,000 basic, £38,000 OTE.
Working hours: Monday to Friday 8am - 6pm with no weekend work!

We are recruiting for a Service Advisor for our client's showroom near Cambridge.

This is an exciting opportunity for a Service Advisor to join a state-of-the-art service centre, great team and company that offers fantastic training & promotion opportunities.

Benefits:

• 22 days holiday plus bank holidays
• Your Birthday off
• Guranteed bonus, pro rata, for the first 3 months of your employment.
• An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
• Life Assurance policy

Service Advisor role:

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the standards expected.
• Meeting and greeting service customers and identifying their service requirements
• Updating customers with technical issues
• Dealing with complaints
• Seize opportunities for up selling products

Service Advisor requirements:

• Ideally we are looking for previous expeirence in aftersales but this is not essential
• You must at minimum have a strong background in customer service
• Experience with Kerridge desirable but not essential
• You must have a full driving license to be considered

If you have any further questions regarding this Service Advisor position, then please submit your application so we can discuss through the opportunity and your CV.
Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.

INDAS

Octane Reference: OC18690

Consultant: Daniel Ford

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

We are currently recruiting for a Domestic Service Supervisor, to join an inclusive and inspiring school in Cambridge. You will join an extremely rewarding place to work with a dedicated, successful and welcoming team of both teaching professionals and pupils.

Job Title: Domestic Service Supervisor
Location: Cambridge
Salary: £13.49 per hour- Permanent Role
Hours: Monday- Friday, 37.5 hours per week (either 06:00-13:30 or 07:00-14:30)
Plus, Saturdays on a rota basis (07:00-10:00. Approx. 1 in 3 Saturdays)
Availability: Immediate start date

General purpose and requirements

• Laundry Management- Ensure all laundry paperwork is completed by domestics and returned laundry and dry cleaning is checked for shortages.
• Collect Laundry invoices weekly and return to the Domestic Services Manager.
• Maintaining Cleaning Standards- Check daily the standard of cleanliness in all areas in boarding-houses and classrooms, also completing two details checks per week.
• To manage any cleaning problems, laundry discrepancies and people management issues, escalating where necessary.
• Boarding Houses- Liaise with Matrons daily about any boarding house related problems including any maintenance jobs.
• Check the quality of bedding replacements, i.e. duvets, mattresses etc. whilst also checking the cleanliness and quality of shower curtains, bathmats etc.
• Health & Safety- To check the correct usage of cleaning chemicals and ensure staff are wearing the correct PPE.
• Ensure Domestics are following C.O.S.H.H & Health and Safety Procedures.
• To check the stock levels of cleaning material and to manage the stores (stock control/ purchasing)
• This school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

A full list of duties and responsibilities will be sent over at the point of pre-screening.

Key Skills and Experience

Person Specification	Essential	Desirable
Experience	-Previous experience in a supervisory role within a housekeeping or cleaning department -Cleaning experience	-Cleaning experience within a school, hospital, or residential care setting
Skills	-Resilient and assertive -Able to supervise and motivate a team. -Able to work independently. -Able to work well within a large team.	-Ability to conduct appraisals and induction training.
Knowledge	-Interest in working within a school setting. -Good understanding of COSHH and how it applies in the school. -Good MS Office skills -Able to complete some administration tasks relating to checklists, invoices, and logging maintenance issues.	-Understanding of a boarding school or residential setting -Happy to undertake safeguarding training

If you are interested in applying, please submit your application or email

Recruit4staff is proud to be representing their client, a leading Engineering company in their search for a Field Service Engineer to work for our client based in the Cambridge area.

For the successful Field Service Engineer our client is offering:

• Competitive salary paying up to £37,500 Per Annum - Depending on experience
• Working hours - 8am-4:30pm Monday to Friday
• Permanent Role
• Company Van
• Overtime opportunities
• On call 1 in every 6 weeks - £150 payment for being on call, and when called out, the first 4 hours is paid at double time
• 25 days holiday + bank holidays
• Pension scheme

The role – Field Service Engineer:

• Our client is currently looking for an experienced Field Service Engineer who will be covering the Northampton/Rugby & surrounding areas, but will also work in the Dudley workshop when required
• Initially, whilst training you will have to go across to the Dudley workshop
• To maintain, service and repair our range of load-handling equipment, including truck-mounted forklifts (TMF), truck-mounted cranes, forestry, and recycling cranes as well as demountable and skip loaders.
• Responding to enquiries from customers about the technical aspects of the companies products
• Completing necessary paperwork
• Investigating issues that may arise

What our client is looking for in a Field Service engineer:

• Will have demonstrable technical experience with a similar, mobile service role.
• Possess the necessary experience in working with relevant mechanical, electrical & hydraulic systems.
• Will have existing knowledge of some of the following plants would be beneficial: i.e forklifts, MHE equipment, HIAB's, Moffett's
• Will need to be flexible with regard to travel, tasks performed, and working hours.
• Should be comfortable working independently and be an effective problem solver.
• Will possess excellent planning, organisation, and time management skills.
• Full UK Driving Licence

Key skills or similar Job titles as the Field Service engineer:

Field Service Engineer, Service Engineer, Mechanical Fitter, Vehicle fitter, HGV fitter, plant fitter, Hydraulics engineer, Site engineer

The Field Service Engineers position is Commutable From:

Cambridge, Milton Keynes, St Neots, Newmarket, Great Shelford, A10, M11

For further information about this and other positions please apply now

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited which is operating as a recruitment agency, agent, agencies, employment agency, or employment business.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Service Manager
Contract Type: Permanent
Salary: £35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role)
Working Hours: Full time 37.5 hrs per week
Working Pattern: Monday-Friday 9am-5pm
Location: Cambridge Youth Foyer, Cambridge

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.

The difference you will make as a Service Manager

You will be working from one of our supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

About you

We are looking for someone with:

• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please ensure you evidence in the Essential Criteria how you uphold the Trust Values Compassion Excellence Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Service Manager - Whitworth House, Cambridge

£35,500 per year

37 hours per week, Permanent

Job Ref: WH019

Posts restricted to females only. Schedule 9 (part 1) of the Equality Act 2010 applies

Whitworth House is an all-female Supported Housing Scheme 18 - 24yrs, offering temporary accommodation and support to 15 young women, for up to 2 years.

The aim of the Service is to provide our young women with a safe and supportive environment where individuals can work towards gaining all the necessary independent living skills to lead more fulfilled lives within the community and move on to sustainable independent living and planned resettlement.

You will ensure that our service users receive an excellent level of support that uses a strengths-based approach and centered around their aims and aspirations.

You will ensure our support staff work alongside our service users so that they feel safe, happy with the service they are receiving and have the widest opportunities available to them to enhance their lives.

You will understand and implement trauma informed approaches. You will support staff to work with people with complex and emotional needs.

The Role…

As part of this role, you will:

• Lead on the delivery of a strengths-based support service placing our customers at the centre of all that we do.
• Promote a culture of excellence and continuous improvement through robust quality assurance and reflective practice.
• Deliver a robust housing management service, ensuring maximising of income and good budgetary control.
• Lead on the delivery of a safe environment that adheres to all health and safety legislation and embeds safe process and policy.
• Lead on local collaboration within your local area and ensure the widest partnership working to enhance and support our service delivery.
• Inspire and motivate your team through robust support and coaching, reflective practice, training, and development.

About you

You will be warm and friendly and have a natural caring nature, great sense of humour and a positive energy that brings a smile to people's faces.

• you are a great listener with a caring and supportive attitude
• you want to make a difference every day
• you focus on the individual and not the routine
• you are warm and friendly and have a natural caring nature, great sense of humour and a positive energy that brings a smile to people's faces

More reasons to apply…

• 22 days annual leave (pro rata) plus bank holidays
• Retail discounts via our rewards platform (restaurants, shopping, days out gym memberships, cinema Tickets, holidays, Sky store and much more…)
• Reward and recognition awards
• Free DBS checks, Hepatitis and Flu vaccination
• Cashback Health plan
• Access to Blue Light Card - membership fees applies.
• Ongoing training and development & opportunities to progress in your role through the Orwell Academy
• Wellbeing programme

Person Specification...

• Leadership qualification or willingness to gain a qualification in the Orwell Academy
• GCSE Maths and English (grades A-C / 9-4 or equivalent)
• A full driving licence is essential

Interview Date: To be confirmed

Before applying…

Additional employment documents: https://www.orwell-housing.co.uk/work-with-us/additional-employment-documents/

Orwell is committed to safeguarding and safer employment and the principles of empowerment.

Please notice Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC).

The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.

Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

If there's a barrier to you applying for any of our roles, we'd like to remove it so please get in touch with our Talent team either by giving them a call (01473 228782) or emailing work@orwell-housing.co.uk.

Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the privacy notice - https://www.orwell-housing.co.uk/about-us/privacy-policy/

By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - https://www.orwell-housing.co.uk/about-us/privacy-policy/consent to the processing of your data as part of this application.

Proud member of the Disability Confident employer scheme

Please refer to the attached job description and person specification for full details of responsibilities The Principal Clinical Psychologist will exercise responsibility for the systematic governance of the psychological practice within the service and provide supervision of psychological interventions provided by other staff, as appropriate To provide specialist psychological assessments of clients referred to the service based upon the appropriate use, interpretation, and integration of complex data from a variety of sources including psychological and neuropsychological tests, self-report measures, rating scales, direct and indirect structured observations and semi-structured interviews with clients, family members and others involved in the clients care. To develop psychological formulations that integrate information from assessments within a coherent framework that draws upon psychological theory and evidence, and which incorporates interpersonal, societal, cultural, and biological factors.

Your new company
This company focusses on delivering comprehensive facilities management and housing maintenance for the UK Ministry of Defence. Their mission is to enhance the living conditions for the Armed Forces, ensuring they have the support needed to excel. They manage a variety of services, from maintaining military infrastructure to overseeing family accommodations and supporting scientific research facilities. Their operations are guided by principles of openness, care, agility, and collaboration, working closely with partners and service users to achieve their objectives.
Responsibilities:

• Ensure maintenance and response works comply with statutory and MoD requirements, Health and Safety, and Environmental standards.
• Supervise Supply Chain teams, ensuring they have the necessary qualifications, equipment, and skills.
• Monitor service delivery for quality, value for money, and safety, ensuring performance indicators are met.
• Review and coordinate Risk Assessments and Method Statements.
• Record and manage tasks in the CAFM system, ensuring timely documentation.
• Review site risk registers, follow maintenance processes, and report equipment defects.
• Ensure compliance with Joint Service Publications, working with the Mobile Authorised Persons team.
• Manage Asbestos and Legionella responsibilities, including compliance with respective management plans.
• Oversee full project management for M&E/B&CE tasks, including financial and commercial aspects.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are recruiting Guest Services Ambassador to join our Rapport team at one of our prestigious client offices in Cambridge. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5* memorable experience to our clients, guests, visitors, and key stakeholders.

This is a full-time, permanent role (40 hours per week/8 hours per day), working on a shift rota basis from Monday to Friday between 7:30 AM and 6 PM. Overtime may be required on occasion of events as per business needs.

The Guest Services Ambassador is a “hands on” and proactive role that requires a character that actively seeks opportunities to improve efficiencies and enhance the overall business environment. The role will specialise in the external client experience, from the ground floor to the meeting room.

Main responsibilities

Providing excellent service to clients and guests alike, ensuring duties are carried out to the highest of standards
Overseeing client reception and provide office support throughout the business
Building rapport within the business, being a point of contact for office support
Managing any client bookings, hospitality requests, overseeing on site cafe
Managing vending and coffee machines, including their cleaning and replenishment
Setting up meeting rooms, servicing and clearing down of all working meals and fine dining
Stock taking procedures
Light cleaning duties
The ideal candidate will

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Be an up-beat team player with integrity and a can-do attitude
Demonstrate passion about delivering great service and taking responsibility for their contribution to the team
Have excellent communication skills, the ability to work as part of the team and create rapport with key stakeholders
Be innovative, proactive, flexible, adaptable in their approach, results-oriented with great attention to detail and the ambition to motivate and develop the team and the self
Some of our benefits include:

Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
Regular emails filled with the best discounts and savings available
Receive cash rewards every time you spend and use them on a wide range of brands
Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
Contributory pension scheme
Access to wellness programs to promote the mental health and well-being of our Ambassadors
Employee Assistance Program to guide and support our team members
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Learning & development opportunities to support your personal and professional development and growth
WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
One Paid Day for Charity Work
Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
Top 30 Best Places to Work in Hospitality in 2021 winner.
Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

Proud member of the Disability Confident employer scheme

Please refer to the attached job description and person specification for full details of responsibilities The Principal Clinical Psychologist will exercise responsibility for the systematic governance of the psychological practice within the service and provide supervision of psychological interventions provided by other staff, as appropriate To provide specialist psychological assessments of clients referred to the service based upon the appropriate use, interpretation, and integration of complex data from a variety of sources including psychological and neuropsychological tests, self-report measures, rating scales, direct and indirect structured observations and semi-structured interviews with clients, family members and others involved in the clients care. To develop psychological formulations that integrate information from assessments within a coherent framework that draws upon psychological theory and evidence, and which incorporates interpersonal, societal, cultural, and biological factors.