Total 145 customer service job vacancies in Customer Service category in Codnor, Derbyshire, DE5 9QT

Residential Youth Worker – Supported Accommodation - asylum seeking young people

Location: Alfreton

Salary: £23,985 per annum

Job title: Service Coordinator

A fulfilling and exciting opportunity available for a residential support worker post in our new Alfreton service.

• Adullam Homes Housing Association Ltd supports vulnerable individuals and households.

• We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

Purpose of the role

• This role is a key member of the team, providing assistance and guidance to 10 unaccompanied asylum seeking young people within a 24 hour supported accommodation setting.
• The post holder will be responsible for developing and delivering nurturing person centred support that is bespoke to suit the needs of each individual accessing the service.
• The support should assist residents in developing the skills required to settle in to a new area, overcome barriers and learn skills towards independence.
• Some young people may have experienced significant trauma in their home country and on their journey to the UK.
• The post holder must be empathetic, knowledgeable and professional in understanding the specific needs of asylum seeking adolescents transitioning into adulthood.
• Speakers of other languages would be an advantage (especially Arabic) but not essential.
• You will be expected to contribute to the maintenance and development of the Association’s values, culture and ethos.

Please see the job description for more information.

Adullam offers the following benefits:

• Salary up to £23,985 per annum for 37.5 hours per week,
• Competitive Annual Leave (25 days annual leave and 2 extra days added for a year of no sick days each calendar year)
• Training and career advancement
• Discounted Goods and services
• Pension
• Access to Westfield Health and Westfield Rewards/Discounts
• Access to CALM app
• Life Assurance (4x Basic annual salary from the start of employment)
• Multidimensional wellbeing programmes and family-friendly policies for staff
• Refer a friend policy

We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.

Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to Enhanced with Barred List Adult and Child DBS check, scrutiny of employment history and robust references checks.

The Recruitment Co. is urgently recruiting a Service Engineer / Fitter to join our clients team based in the Ikleston area.

Hours of work: Full time Monday to Friday 8am-5pm

Salary: £35,000p.a (plus overtime)

Contract: Permanent

Summary: As a Service Engineer/Fitter, you will be required to troubleshoot, diagnose, repair & service our clients full line of equipment including directional drills and trenchers.

Key Responsibilities:

• Install, service, and repair .
• Diagnose technical issues and troubleshoot problems effectively.
• Perform routine maintenance and inspections to ensure equipment operates efficiently.
• Collaborate with clients to understand their needs and provide tailored solutions.
• Maintain accurate records of service activities and parts used.
• Follow safety protocols and maintain a clean and safe work environment.

Experience:

• Ideally someone who has experience with engineering, industrial machinery, engines and is skilled in fitting and welding.
• Minimum 3 years experience covering a mixture of Workshop and Site work
• Proven experience as a Service Engineer/Fitter or in a similar role.
• Excellent problem-solving abilities and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Valid driver's license and willingness to travel to client sites as needed.

If you feel you are the right candidate for this role then please submit your CV for immediate response.

CPSwansea

Calling all enthusiastic problem solvers and customer champions!

We're seeking an outgoing and motivated individual to join our vibrant Derby branch as a Customer Service Advisor within our Workwear and PPE team.

In this dynamic role, you'll be the bridge between our customers and our internal sales teams, ensuring seamless service that fuels our branch's continued growth. This role is all about the customer; so, if you like putting them at the centre of everything you do – read on!

Here's your chance to:

Connect: You'll connect with customers, understand their needs, and build relationships.

Build Knowlege: Be the first line of defence for resolving queries, orders, and product information.

Become A Pro Multitasker: Can you juggle calls, emails, and internal requests with a smile? Sound like you? This could be your role!

Strategic Thinking: Identify efficiency opportunities and champion process improvements that boost our entire team.

Collaborate: We're all about teamwork, so expect a supportive and dynamic atmosphere where your ideas are valued.

We want to hear from you if you are:

• Punctual and organized: Deadlines are your friends, and chaos doesn't faze you.
• A phone hero: You own the conversation, leaving customers feeling heard and satisfied.
• A Microsoft Office expert: Spreadsheets and emails are your playground.
• A results-oriented go-getter: You have a fire and a passion for exceeding expectations.
• A data-driven problem solver: Numbers sing to you, and you love uncovering insights to improve processes.

Experience needed:

• Customer service background in a wholesale / product sales background
• PPE / Workwear sales or customer service experience is ideal!
• Used to managing expectations – Supplier, customer and internal. Used to dealing with backorders and unexpected delays.

If this sounds like you - then dive into this exciting opportunity!

We offer a competitive package with perks like free parking, a pension plan, discounts, and much more. Plus, you'll get a chance to make a real impact in a fast-paced and rewarding environment.

Proud member of the Disability Confident employer scheme

Customer Service Coordinator - Chesterfield

We are currently recruiting for a Customer Service Coordinator for one of our clients based in Chesterfield S43 3FG.

Skills:

• Great attention to detail and is accurate at speed
• Skilled in IT, Google docs etc & proficient in Office packages inc Excel & Word
• Full training provided
• Ability to work within a chilled/cold environment

Shift pattern:

• Tuesday to Saturday
• 08:00 - 16:30

Pay rate:

• £12.75p/h

Duration: Ongoing , temp to perm

Requirements:

• Admin experience
• Excellent written communication skills
• Confident telephone manners
• Excellent organizational skills and the ability to multitask
• Able to work under pressure
• Previous experience in a fact paces customer service environment

Tasks :

• Collect PODs & archive from Transport
• Sort PODs into 'Clean', 'Spalding' and 'Discrepancy'
• Scan 'Clean' PODs to the website. Ensure all are set to darkest density and ensuring PODs with multiple pages are scanned on the multipage setting
• Spalding PODs to go in the Spalding file
• Sort CS inbox from overnight
• Call depots to re-book pallets using PO if required
• Process Ocado KPI data & report to Andrew Weetman
• Check Hovis is running to time using Load Plan & Microlise
• Returns AM & PM check
• Check discrepancies POd's following the discrepancy POD process

Benefits:

• Weekly Pay
• Set up shift
• Online payslips
• Pension Scheme
• Personal Accident Insurance

This is an amazing opportunity if you are looking for a Customer Service Coordinator job in Chesterfield.

Sign your contract with Job&talent for some great working benefits and professional stability.

If you are interested in the above role please click apply and one of our team members will get in touch with you shortly!

If you are looking to contact our onsite team, please visit the site locator on our website.

Job&Talent do NOT charge any fees for our services.

Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

About the role

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Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’

Core Purpose

Serving our customers, communities and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how they like to be treated

• We work together as one team

• We make thing’s easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.

The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need.

In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.

One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).

With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.

We’re proud to have been accredited Disability Confident Level 2 and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please Note

One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme

Immediate starts available working in the Dronfield area.
As a care assistant you’ll help residents enjoy each day by making sure they get the quality care and support they deserve. You’ll assist with daily living, providing support and companionship – and sharing great moments and memories too. It’s a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that’s as varied as it is rewarding. As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It’s an opportunity to put your skills to meaningful use and develop your career.


To apply for this role you must;
• Have 3 months experience within a similar care environment
• Have a checkable work history
• Have up to date mandatory training documents, Safeguarding Vulnerable Adults, Moving and Handling and Infection Control. Should you not have up to date certificates we can offer online training.
• An in date enhanced DBS check. Should your DBS have expired we can offer the facility to arrange a new one for you.


This is an ongoing work opportunity

Typical working hours will be:
Early 06:00-14:00
Late 14:00-22:00

The rate of pay will be between £11.44 and £15.22 per hour depending on the shift worked.

If you want to receive competitive rates of pay, then we want to hear from you. You will also be PAID WEEKLY and be able to CHOOSE YOUR HOURS that you work! If you have the experience, we require… then please get in touch today.

This is also an ONGOING work opportunity!

We are looking for experienced Healthcare Assistant for a fantastic opportunity within proximity to Derby city centre. You will be looking after up to 40 service users that suffer with age related illnesses such as Dementia.

Duties include:
- Following personal care plans
- Maintaining health and safety standards and complying with requirements of the home
- General housekeeping and domestic duties
- Reporting condition updates and recording fluid intakes
- Helping patients remain as independent as possible and catering to their likes and dislikes
- Assisting with daily living activities including morning and night-time routines
- Working alongside support workers and care works to provide a complex care package tailored to individual needs

You will have the opportunity to grow your care experience by joining an established team. If this sounds like what you are looking for, then get in touch today! Apply now and interview tomorrow!

The minimum requirements for a Care Assistant are:

- An Enhanced DBS dated within the last 12 months
- Up to date Safeguarding training within 1 year
- Infection Control within 1 year
- Moving and Handling training within 1 year
- A Referenceable work history
- A minimum of 3 months experience within a similar setting

We can provide training opportunities for candidates with training that has expired. Additionally, we can arrange a DBS application on behalf of the candidate where the last check was done over 1 year ago and is not on the update service.

Ongoing

The typical working times will be from 07:00 to 14:00 or 14:00 to 21:00 on days between Monday to Sunday.

The rate of pay is £11.50 per hour

Dual Registered Service Manager - Wiltshire £31,000

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Dual Registered Service Manager to join us in leading our residential service in Wiltshire.This is a dual role managing 2 services in the Trowbridge area. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, complex individuals with mental health needs.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Would you like to join a team that is contributing to making Buzz the Nation’s No1 Choice for Bingo?

We have a fantastic opportunity to join the Live Bingo Team and are on the lookout for a Live Bingo Deputy Manager based in our Live Bingo Studio in Derby.

We are looking for an experienced manager either who is ready to step into a Deputy role or who is currently at Deputy level and would like to expand their career.

Working alongside the Live Bingo Customer Operations Manager, you’ll be responsible for a team of Live Bingo Hosts and Chat Stars who are delivering our bingo products across our Omni-Channel business for clubs and our online bingo rooms.

We are looking for the right person who can bring their retail management experience and help develop the team further. You will be someone who thrives and has passion in leading, coaching and guiding a team to be super successful enabling everyone to reach their full potential.

Delivering an exceptional customer experience, service and standards is part of who we are in the Live Bingo Team. We are looking for someone who has enthusiasm, dedication, commitment, and drive. You will play such an important role in the team delivering this to for our customers along with achieving all our KPI targets. You need to have an analytical eye, spot areas of improvement and help build plans within the team that elevates us from our competitors. You will at times work closely with the Bingo Product, Marketing & Social, Retail Commercial and Customer Service teams.

Your knowledge and experience


Previous experience of managing a team in a face-to-face customer service role, ideally within a bingo, leisure, hospitality, or retail environment
Previous experience of working within a gaming environment
Evidence of being able to create, manage and drive new Initiatives through others.
Has presence and impact within groups.
Self-aware and welcomes constructive feedback.
Committed to your own and other's development.
Ability to multi-task and effectively operate in a dynamic, constantly evolving environment.
A track record of delivering high levels of customer service & KPI delivery.
Strong customer focus with service values & team principles.
Brings business awareness to decision making.
Understanding of KPI's that may affect the commerciality of the business.
A relentless focus upon customer service standards with strong attention to detail


Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your skills:


Ability to work in a dynamic and agile way and deliver on deadlines
A keen eye on attention to detail when delivering outputs of work
Strong communication skills, written, spoken and visual for our internal teams and customer user experience
Not afraid to explore out of the box thinking to deliver a better customer user experience
Able to adapt quickly to changing demands.
An enthusiastic self-starter who identifies opportunities


For more onformation please see attached job description and apply today!

#BB1

Your new company
A family-run, luxury retail business based near Derby, offering a bespoke service to their customers.
Your new role
As an online Customer Services/Sales Executive, you will be responsible for ensuring excellent communication with customers to convert enquiries to sales, manage sales via email, live chat and telephone, respond to customer enquiries using your knowledge of the products (training will be provided), process payments, confirm orders, provide after sales care, and coordinate sales in line with other internal departments. It will be crucial to provide excellent customer service throughout all aspects of the role. This is an in-office role.
What you'll need to succeed
The successful candidate will have:

• Previous experience working in sales/customer service with high-end products (essential!)
• Excellent telephone manner and written English
• Strong interpersonal skills which facilitate building rapport
• IT proficiency including MS Office and sales and stock systems
• The ability to use your own initiative and work under pressure.
• Motivation in a sales environment

What you'll get in return

• £25,500 to £28,000 salary per annum depending on experience
• Opportunity to earn team bonuses
• A positive team culture with focus on recognition, and years of experience to learn from

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We have a flexible role available for an experienced Support Worker working in a supported living unit in Derby

Within this role you will be offering 2-2-1 support to a young adult service user, helping them learn the necessary life skills to be able to live independently.

The service user may have had traumatic experiences previously therefore, this role requires a calm and patient person to help them overcome their past and have a brighter future.

You will be following plans which help the service users with everyday tasks such as cooking, cleaning, personal care and leaving the house to do activities.

If you are an effective team worker with a positive attitude, get in touch today!

To demonstrate your experience and suitability for the role of a Support Worker you will need:
- An Enhanced DBS dated within the last 12 months
- Up to date Infection Control, Safeguarding Vulnerable Adults and Moving and Handling training
- A Referenceable work history
- At least 3 months experience within a similar setting

If you do not have a valid DBS and/or training, do not worry as we can help you with this. We are happy to offer online training available at a subsidised fee and the certificates are yours to keep!

Bank role covering holidays and sickness

You will be working on an "as required basis" on days from Monday to Sunday with the typical hours being 09:00 to 19:00

The rate of pay for this role is £11.50 per hour

Join Our Team as a Customer Service Advisor in Derby! ??
Location: Derby, DE74 2UD
Salary: £23,000 (approximately £11.79 per hour)

Working Hours: Monday - Friday

• Shift 1: 9 AM - 5:30 PM x 5 position available
• Shift 2: 10:30 AM - 7 PM x 5 position available

Start Date - Next week WC 14th October
Length of contract - 4 weeks to start of with, however there is potential to go permanent for the right candidate.

Free onsite parking

About the Role
Are you passionate about delivering exceptional customer service? Join us as a Customer Service Advisor, where you will provide a telephone-based booking service for clients seeking residential surveys related to mortgage valuations. Your work will support clients ranging from high street banks to individual homeowners.
Main Responsibilities

• Book appointments for Surveyors to conduct property valuations and surveys.
• Deliver a proactive, professional, and productive service to clients.
• Ensure excellence in service delivery at all times.
• Overcome customer objections to maintain high service levels.

What We're Looking For

• Outstanding Customer Care: Proven experience in customer service.
• Resilience & Positivity: A positive, organized individual who can work at pace.
• Communication Skills: Excellent verbal and written communication abilities.
• Team Player: A proactive attitude with the ability to collaborate effectively.
• IT Literate: Proficiency in MS Office, internet, and email systems.

Why Join Us?

• Be part of a dynamic team dedicated to service excellence.
• Enjoy a supportive work environment with opportunities for growth.
• Competitive salary with consistent working hours.

Ready to Take the Next Step?
If you're enthusiastic about providing outstanding customer service and want to contribute to our success, we want to hear from you!

How to Apply:
Send your CV or call Manpower Leeds office on 01132438871
Join us in making a difference-apply today!

Have the freedom to choose when you would like to work!

Here at QS Care, we are now recruiting experienced Support Workers to work within a lovely care setting based in the Shirebrook area.

You will work as part of a team, supporting service users with their everyday needs, whether it be helping them get dressed or washed, taking them out for the day doing activities, or just sitting with them and providing emotional support.
If you want to make a change to people’s lives on a daily basis and love the rewarding feeling that comes with this, then this is definitely the role for you.
As we are an agency, you have the flexibility of picking the shifts you want on a weekly basis. However don’t worry, we have regular, consistent work for you!


A minimum of 6 months experience in a Care environment
- A DBS dated within the last 12 months or the facility to pay for one
- All relevant mandatory training up-to-date and ideally certificates to show for this


This is an ongoing position.

We can offer either mornings or afternoons, to suit you:

Morning shift times - 0700 to 1430



Rate of pay is £11.44 until 7pm, after 7pm rate of pay changes to £15.22 per hour

Your new company
A family-run, luxury retail business based near Derby, offering a bespoke service to their customers.
Your new role
As an online Customer Services/Sales Executive, you will be responsible for ensuring excellent communication with customers to convert enquiries to sales, manage sales via email, live chat and telephone, respond to customer enquiries using your knowledge of the products (training will be provided), process payments, confirm orders, provide after sales care, and coordinate sales in line with other internal departments. It will be crucial to provide excellent customer service throughout all aspects of the role.
What you'll need to succeed
The successful candidate will have:

• Previous experience working in sales/customer service with high-end products (essential!)
• Excellent telephone manner and written English
• Strong interpersonal skills which facilitate building rapport
• IT proficiency including MS Office and sales and stock systems
• The ability to use your own initiative and work under pressure.
• Motivation in a sales environment

What you'll get in return

• £25,500 to £28,000 salary per annum depending on experience
• Opportunity to earn team bonuses
• A positive team culture with focus on recognition, and years of experience to learn from

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.