Total 10 customer service job vacancies in Customer Service category in DA2 6PB

Full Time – Permanent 40 hours per week

We are looking to recruit a Customer Service Planner to join our team Dartford Hub working from our office at Moat – DA2 6QE.

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have the following:

• Social Housing and Repair and Maintenance background.
• Proven experience in scheduling/planning Disrepairs, Voids or Complex works.
• Competent in communicating with direct operatives, subcontractors and residents.
• Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Good level of written English
• Good computer skills
• Good project management skills
• Good communication skills e.g. ability to communicate with different stakeholders at different levels
• Passionate about service delivery and customer satisfaction.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Healthcare Cash Plan (Including 24hr GP)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Proud member of the Disability Confident employer scheme

Permanent – Full time, 40 hours per week.

We are looking to recruit a Customer Service Planner to join our Moat Homes Team, working from our office in Dartford, DA2 6QE.

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have the following:

• Social Housing and Repair and Maintenance background.
• Proven experience in scheduling/planning Disrepairs, Voids or Complex works.
• Competent in communicating with direct operatives, subcontractors and residents.
• Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Good level of written English
• Good computer skills
• Good project management skills
• Good communication skills e.g. ability to communicate with different stakeholders at different levels
• Passionate about service delivery and customer satisfaction.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Healthcare Cash Plan (Including 24hr GP)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Proud member of the Disability Confident employer scheme

The ICT Department is seeking a friendly and enthusiastic Helpdesk Technician to join the ICT team. The post is part of the first line technical support team providing remote support to users across the Trust.

The post holder will take and respond to support calls logged by phone, or electronically by end users. They will be the first point of contact for all Oxleas staff with regards to IT incidents and problems and will aim to resolve the majority of calls at the first contact. There is a rolling shift rota and so the post holder will be working the following shifts. 08:00-16:00, 09:00-17:00 and 10:00-18:00.

The post holder will need to be able to liaise with all levels of staff throughout the Trust and must be able to work as part of a team and deal with dissatisfied users.
• The post-holder is responsible for providing first line support to all Trust and other supported users
• The post holder is responsible for providing first time fix solutions to IT problems recorded via the IT Service Desk
• The post holder is responsible for re-allocating support calls to other resolver groups when unable to provide a first time fix.
• The post holder will primarily be based at Bracken House, providing remote and telephone based support to users.
• The post holder may be required to provide support onsite support within offices, ward, prisons and other clinical areas if required.

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We’re Kind
• We’re Fair
• We Listen
• We Care

Key tasks include:
• First and second-line technical support for hardware and software:
• Answering ICT Service desk calls and responding to users
• Explaining problems and technical solutions to users
• Analysis of presented user problems to identify the potential solutions
• Implement technical solutions to resolve user IT problems
• Logging callers jobs on the Service desk system.

The post holder must have
• Have or be working towards A+ certification
• Knowledge of Windows operating systems, networks, e-mail systems, hardware and software.
• Good communication and relationship skills
• Knowledge of hardware components
• Wide understanding of ICT technologies


This advert closes on Sunday 18 Aug 2024

Proud member of the Disability Confident employer scheme

Join our team as Registered Care Home Manager!

We would really love to hear from you if you have a strong understanding of safeguarding requirements, great leadership skills and proven experience in successfully running a service within the care sector.

We are amongst the highest rated providers of care and supported living services in the UK, with 84% of our services rated ‘good’ or ‘outstanding’ by regulators.

We are seeking a highly motivated individual to take on the role of Registered Care Manager in our reputable healthcare facility at Shore Lodge. Located in the peaceful residential area of Dartford, southeast London. Shore Lodge is home for 10 adults with physical and learning disabilities. We’re a short drive from Bluewater and Lakeside shopping centres, and not far from central London with a variety of transport links.

Would you like to join our great team, supporting our values and ethos, continuing the fantastic work that we do in making a positive impact on the lives of people with a disability?

As a Service Manager with Leonard Cheshire, you will provide clear direction, management and supervision of a great staff team. Leading with passion and enthusiasm to ensure your service is well run, you will promote positive outcomes for disabled people with a flexible and proactive approach.

In addition to the delivery of great care, you will ensure the service is fully compliant regarding health and safety management and fulfil statutory obligations. Working within budgetary requirements is essential and operating a financially sound service.

As a successful manager you will handle recruitment, on-going training, development and performance needs of your staff, ensuring the achievement of national minimum care standard requirements. You will also hold registration for the service.

This is a challenging yet really exciting opportunity, offering you the chance to grow and develop as a member of the Leonard Cheshire management team, further enhancing your already successful career as a care professional.

To be successful in this role you will have:

• A recognised nursing or social care qualification and registration (as appropriate to the needs of the service).
• Level 5 Diploma in Leadership for Health and Social Care, or equivalent as required for registration.
• Substantial experience in managing care teams / supervisory or management experience in a care environment.
• Strong people and communication skills with excellent customer service.
• Thorough understanding of financial data and ability to manage budgets.
• Experience of a range of different departments i.e. therapies, transport, catering, administration, care and maintenance is advantageous.

Please see the job description (link below) for more details.

Proving quality, frontline care and support in our care homes, nursing homes and supported living services is at the very core of what we do. Our approach is based on the promotion of greater independence and choice for the people who we support, working with over 1,600 people with a disability every day.

We offer a wide range of employee rewards to include:

• Wagestream, access earned pay before pay day (click here for more details).
• Free Blue Light Card.
• Free DBS / Access NI check or PVG membership as applicable.
• Excellent contributory company pension scheme with 3 x salary life cover benefit.
• Substantial and flexible annual leave, with the option to buy and sell (salary sacrifice).
• Cash Health Plan, claim back dental, optical and other costs.
• Comprehensive training relevant to your role.
• Great development opportunities through our apprenticeship schemes and chance to gain recognised qualifications.
• Unlimited payments through our Refer a Friend bonus scheme.
• Access to cycle-to-work benefits (salary sacrifice).
• Employee Assistance Programme and so much more!

If this sounds of interest to you, please email Ashleigh Cook on ashleigh.cook@leonardcheshire.org or 07780 092 522 for further details.

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting where possible, your requirements for reasonable adjustments.

We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland) is required for this post. References will be obtained for all roles.

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once suitable candidates have been appointed.

* No agencies please *

Proud member of the Disability Confident employer scheme

Date Posted:

2024-01-12

Country:

United Kingdom

Location:

Express Lift Co. Dartford, Regus House, Victory Way, Dartford, DA2 6QD, UK

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Work closely with the Deputy Head of Income, Financial Planning and Contracts, the SLAM Manager will take a lead role in the development and design of all the SLAM reports and the development of a performance monitoring framework. Apply initiative and pro-active approach in engaging with operational and clinical staff in the process of validating data, developing models, analyses, formulating a narrative or conclusions used for decision making within the organisation to ensure the results are credible and understood by all key stakeholders. Interpret and analyse healthcare data in order to identify and financially evaluate opportunities for service transformation and efficiency improvements. Provide SQL Server expertise to the team, advising colleagues on the most efficient way to extract and process data, and to design reports. Provide analytic support, relevant evidence and a case for change in the development of long-term strategic improvement initiatives. Produce clearly documented data documentation quickly and accurately Through routine interrogation of clinical and operation information, combined with financial and activity data, identify productivity and efficiency opportunities to influence financial or operational decision making. Develop innovative and creative ways of visually presenting complex operational and clinical information in a way that is meaningful and compels decisions and actions. Build an expert knowledge and understanding of the trusts capacity across all major resources to inform scenario modelling and impact assessments of various service developments Work with clinicians and service managers to understand the nature of business of individual service lines in order to enhance relevant financial and statistical analyses. Produce, organise and share documentation and a visible and clear audit trail to preserve and sustain continuity of knowledge and to prevent a single point of failure. Advise on the effective use of resources and modernising practices to drive efficiencies, business focus and identification of waste in order to meet the needs of the organisation into the future. Make use of various sources of benchmarking and best practice protocols to identify unwarranted variation in clinical practice and operational processes. Identify opportunities to improve the accuracy of coding and data quality. Work to improve data quality associated with clinical activity. This will involve: 1. Attendance and management of data quality forums, 2. Assistance in development of data workaround processes 3. Management and review of data recording and capturing processes with representatives from clinical directorates Assist in any statutory exercises, submissions and investigations as required Work with key partners to ensure accurate and timely data provision and consistent service development Please see attached job description for more information.

Customer Service Advisor
Location - Uddingston (free parking)

My client based in Uddingston are looking for a Customer Service Advisor for the below opportunities.

Salary - £25k
Hours - Monday to Friday 9am to 5pm

Duties and Responsibilities:
* High volume Inbound calls taking orders, uplift requests and help with general enquires
* Set up specifications in system from quotes and link costings and cutting sheets into Product specs for future use
* Input of sales orders, including printing orders, labels into the systems
* Provide after sales customer service care via phone and help resolve any issues that the customers may have
* Book in purchase orders while dealing with customers via the telephone
* Liaise with production and transport regarding uplifts, delivery dates and times

Do you have long Gevity experience as a Customer Service Advisor? Then this role is for you, apply ASAP for immediate consideration…

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Permanent - Full Time

We have an exciting opportunity for a Call Handler to join us at our hub in Dartford.

About the Role

Working on our 10-year contract with Moat Homes, you will work with a team of planners to ensure all repair jobs have an allocated appointment in line with our Service Level Agreement, whilst liaising with Clients, Tradesmen, Supervisors and Managers. Using our MSi system, you will appoint jobs to operatives based on availability and skillset, ensuring customers are kept up to date on the status of their repair as well as booking follow-on jobs for operatives when contacted from site. The role will entail taking calls from the client so that the applicant is aware the role is more inbound calls throughout the day.

About You

Candidates will have strong working knowledge of Microsoft Office and excellent written and verbal skills, with previous planning experience within the repairs and maintenance industry. Training on our IT system MSi will be provided.

Benefits

• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription
• Eye Care Vouchers

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Proud member of the Disability Confident employer scheme

Service Director – Forensic Mental Health & Offender Healthcare

Due to the retirement of the current service director next April, a fantastic opportunity has arisen to lead our Forensic and Offender Healthcare Services Directorate. The post holder will be responsible for the safe delivery of highly effective mental and physical health services for these service user groups. You will be responsible for a budget of £104 million and 1210 staff, including nursing, medical, psychological therapies, allied health professionals and staff in management and support roles, as well as being responsible for a number of sub-contracts.

You will be an excellent, compassionate leader who will be passionate about ensuring that our Oxleas values – We’re Kind, We’re Fair, We Listen and We Care – can be felt throughout the forensics and offender healthcare services. You will be a key part of the Trust Executive and you will lead on ensuring that colleagues in your services across a wide geographical area, feel a strong sense of being part of the Oxleas family.

We believe that the variety and diversity of personal experience and the combination of different backgrounds in our Executive team is as important to understanding and delivering quality to patients as our clinical and professional qualifications. W are interested in where your understanding of the importance of diversity comes from and how you will use this to contribute to both the Executive and the Directorate team that you manage.
We are passionate about partnership. A central part of your role will involve joint working with our service users and their families, and with our external partners, particularly NHSE/I, our partners within the South London Mental Health Partnership (SLP), third sector partners and colleagues within HM Prison Service.


Our work with the South London and Maudsley Mental Health Trust and South-West London & St George’s Mental Trust as the South London Mental Health Partnership is well established. An Adult Secure Provider Collaborative with Oxleas as the lead provider has been in place since October 2020. You will work closely with partners as the Lead Operational Director with responsibility for the day-to-day management of the SLP Programme, including patient care, workforce, and finance. This will involve close liaison with Service Directors / Leads in the sovereign trusts and the commissioning hub.

The Offender Healthcare portfolio in Oxleas has seen considerable recent expansion, with the incorporation of services in Kent in 2021 and in the South-West of England in 2022. The priority is now to consolidate these services and ensure consistency of quality in service delivery and ensure that staff throughout the directorate feel part of the Oxleas family.

As a key member of the Trust Executive, you will play an important role in shaping the future for our patients and in continuing to make it one of the best places to work for our staff.

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
• We’re Kind
• We’re Fair
• We Listen
• We Care

Responsibility for the strategic and operational management of Forensic and Offender Healthcare services, ensuring performance and financial targets are met.

As a member of the Executive team, contributing to the attainment of strategic goals and overall management of Trust business.

Work with NHS and independent sector partners to ensure delivery of Lead Provider responsibilities within the South London Partnership adult secure care provider collaborative

The delivery of effective health services to people in secure settings and receiving specialist care in the community through the effective management and development of resources.

The development and delivery of new integrated pathways of care with other trust services and external organisations within the local health economy.

The budget is c. £100 million with 1210 staff, including nursing, medical, therapies, and staff in management and support roles.
Can you help Oxleas continue to strive for equity for both its staff and those who use its services? Do you have the flexibility and openness of mind to work with colleagues in your services and in the Executive team to develop innovative approaches to improving patient health? Are you passionate about the cultural and socioeconomic diversity of our local communities and how we can improve outcomes? Can you be an advocate within the NHS and the wider clinical world for the innovations that you and our staff develop at Oxleas?


You will have led the delivery of health or social care within one or more complex organisations and have the vision and drive to bring about system-level change. Can you bring us, through your personal life experience or professional skills, insights that will enhance our ability to make a significant difference to the experience at work of our diverse staff and to the treatment of patients?

We are keen to encourage applications from the widest variety of people. We welcome applications from all people, including those from a global majority background, those who live with a disability (visible or not) and those who identify as LGBTQ+.
This is a highly rewarding role for someone who cares passionately about delivering the best possible healthcare.



This advert closes on Thursday 14 Dec 2023

Proud member of the Disability Confident employer scheme

Responsibility for the strategic and operational management of Forensic and Offender Healthcare services, ensuring performance and financial targets are met. As a member of the Executive team, contributing to the attainment of strategic goals and overall management of Trust business. Work with NHS and independent sector partners to ensure delivery of Lead Provider responsibilities within the South London Partnership adult secure care provider collaborative The delivery of effective health services to people in secure settings and receiving specialist care in the community through the effective management and development of resources. The development and delivery of new integrated pathways of care with other trust services and external organisations within the local health economy. The budget is c. £100 million with 1210 staff, including nursing, medical, therapies, and staff in management and support roles. Can you help Oxleas continue to strive for equity for both its staff and those who use its services? Do you have the flexibility and openness of mind to work with colleagues in your services and in the Executive team to develop innovative approaches to improving patient health? Are you passionate about the cultural and socioeconomic diversity of our local communities and how we can improve outcomes? Can you be an advocate within the NHS and the wider clinical world for the innovations that you and our staff develop at Oxleas? You will have led the delivery of health or social care within one or more complex organisations and have the vision and drive to bring about system-level change. Can you bring us, through your personal life experience or professional skills, insights that will enhance our ability to make a significant difference to the experience at work of our diverse staff and to the treatment of patients? We are keen to encourage applications from the widest variety of people. We welcome applications from all people, including those from a global majority background, those who live with a disability (visible or not) and those who identify as LGBTQ+. This is a highly rewarding role for someone who cares passionately about delivering the best possible healthcare.