Total 87 customer service job vacancies in Customer Service category in Kettering, Northamptonshire, NN16 8DA

Job Advert: Customer Service Advisor
Location: Northampton
Position: Temporary, Full Time (8 weeks)
Working Hours: 8:00am - 8:00pm, Monday to Sunday (shift pattern)
Pay: £11.44 per hour

About the Role:
Are you passionate about delivering excellent customer service and looking for a rewarding temporary opportunity? We are currently recruiting for a Customer Service Advisor to join our dynamic team in Northampton. This is a full-time temporary role, offering a variety of shifts between 8am and 8pm, Monday to Sunday.

As a Customer Service Advisor, you'll be the first point of contact for customers, assisting with inquiries, resolving issues, and providing information about our services. You'll be part of a supportive team, and no two days will be the same!

Key Responsibilities:

Responding to customer inquiries via phone, email, or chat
Providing accurate and helpful information to customers
Resolving customer complaints or issues efficiently and professionally
Ensuring all customer interactions are handled with care and respect
Maintaining a high level of product knowledge to assist customers effectively
Updating customer records and processing requests
Ideal Candidate:

Excellent communication skills and a positive attitude
Previous experience in a customer service or call centre environment is desirable
A team player with the ability to work independently
Good problem-solving skills and attention to detail
Ability to work flexible shifts within the operating hours (8am - 8pm, Monday to Sunday)
A customer-first mindset and a professional approach to every interaction
Why Join Us?

Competitive pay of £11.44 per hour
Full-time temporary position with a chance to develop your skills
A supportive and friendly team environment
Opportunity to work in a fast-paced and varied role
If you are ready to join a customer-focused team and can commit to a temporary role for the next 8 weeks, apply today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
#defencejobs




TMO Customer Service Advisor RAF CroughtonPermanent, Full time, 39 hours per week
Competitive salary plus benefits
Serco have a great opportunity for a Customer Service Advisor to join the team at RAF Croughton.

You will be responsible for assisting with the efficient operation of traffic management activities. Manages effective use of military and commercial transportation to move personal property. Classifies and arranges personal property for shipment or storage. Arranges official air travel, performs customs pre-clearance inspections and ensures movers are in compliance via quality inspections.

As part of the role, you will need to be expected to fulfil the role of a Senior Customs and Border Clearance Agent (SCBCA). The SCBCA program managers and SCBCA Stamp holders shall be United States Citizens IAW ECM 4002.01 Paragraph 2-7. The contractor shall have an Alternate Program Manager and Alternate Stamp Custodian, meeting the same requirements as program managers, designated in writing, to ensure program consistency during periods of leave/pass or sickness.

The role will report directly to the TMO Supervisor at RAF Croughton and training will be given on all aspects of the role.

Main responsibilities of the role include:


- Reports directly to and assists the TMO Supervisor with all TMO related matters in support of the Contract.
- Plan and organise outbound and inbound personal property moves to worldwide locations.
- Prepare shipment applications, counselling forms and applicable custom documents.
- Counsel personnel and eligible dependents on personal property movements and applicable customs requirements. Review official travel orders and determine transportation entitlements.
- Assist customer with arranging movement of privately owned vehicle and counsel them on preparation requirements prior to shipment.
- Utilize computer systems to set up personal property outbound pick-ups and inbound delivery dates.
- Perform agriculture inspections on outbound personal property at customer’s residence prior to pick up to ensure cleanliness of items and that shipment is pest free
- Conduct Quality Assurance (QA) inspections at customer’s residence or by phone of all moves to ensure moving companies are packing, picking up and delivering shipments in accordance with the tender of service.
- Conduct semi-annual moving company warehouse inspections to ensure facilities comply with Security, fire prevention and suitability to store personal property shipments.
- Conduct monthly agriculture inspections of moving company warehouses to ensure facilities are clean, pest free and suitable to store personal property shipments destined for the United States.
- Operate left hand drive sedan to perform agriculture, QA and warehouse inspections. Area of coverage is local, London, Midlands, Southwest and Wales. Long journeys required and sometimes an overnight stay needed.
- Prepare, maintain and issue travel documents. Process pay adjustment forms when excess costs are involved with commercial travel.
- Perform after hours emergency travel standby. Arrange airline flights with 24 hour CTO and issue travel documents to customer.
- Maintain passenger travel files.
- Support as required with outbound and inbound cargo movements and produce customs forms
- Plan and organise outbound and inbound personal property moves as required by the customer
- Prepare shipment applications, counselling forms and applicable custom documents
- Counsel personnel and eligible persons on personal property movement and customs requirements
- Utilize designated computer based operating platforms to set up personal property collections and deliveries.
- Arrange with third party carriers for the commercial transportation of personal property.
- Support the TMO Supervisor with any other tasks that are required within the AMC Contract


What you’ll need to do the role:


- Be able to gain appropriate clearances, being a United States Citizen
- To be able to communicate with customers and staff in an articulate and professional manner whilst being effective.
- Able to work as part of a team
- Strong administrative and organisational skills
- Computer literate and ability to learn unfamiliar computer programmes
- Full clean driving license
- Full training will be given

What we offer:


- Salary: Competitive salaries with annual reviews.
- Pension: Up to 6% contributory pension scheme.
- Holidays: 25 days' annual leave plus bank holidays.
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Proud member of the Disability Confident employer scheme

Customer Service Advisor - On-site

Location: Northampton, NN6
Position: Temporary, Full Time (8 weeks)
Working Hours: 8:00am - 8:00pm, Monday to Sunday (shift pattern)
Pay: £11.44 per hour

Drivers preferred due to remote location!

Are you passionate about delivering excellent customer service and looking for a rewarding temporary opportunity? We are currently recruiting for a Customer Service Advisor to join our dynamic team in Northampton. This is a full-time temporary role, offering a variety of shifts between 8am and 8pm, Monday to Sunday.

As a Customer Service Advisor, you'll be the first point of contact for customers, assisting with inquiries, resolving issues, and providing information about our services. You'll be part of a supportive team, and no two days will be the same!

Key Responsibilities:

• Responding to customer inquiries via phone, email, or chat
• Providing accurate and helpful information to customers
• Resolving customer complaints or issues efficiently and professionally
• Ensuring all customer interactions are handled with care and respect
• Maintaining a high level of product knowledge to assist customers effectively
• Updating customer records and processing requests

Ideal Candidate:

• Excellent communication skills and a positive attitude
• Previous experience in a customer service or call centre environment is desirable
• A team player with the ability to work independently
• Good problem-solving skills and attention to detail
• Ability to work flexible shifts within the operating hours (8am - 8pm, Monday to Sunday)
• A customer-first mindset and a professional approach to every interaction

If this role sounds of interest to you, please apply now!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Job Advert: Customer Service Advisor
Location: Northampton
Position: Temporary, Full Time (8 weeks)
Working Hours: 8:00am - 8:00pm, Monday to Sunday (shift pattern)
Pay: £11.44 per hour

About the Role:
Are you passionate about delivering excellent customer service and looking for a rewarding temporary opportunity? We are currently recruiting for a Customer Service Advisor to join our dynamic team in Northampton. This is a full-time temporary role, offering a variety of shifts between 8am and 8pm, Monday to Sunday.

As a Customer Service Advisor, you'll be the first point of contact for customers, assisting with inquiries, resolving issues, and providing information about our services. You'll be part of a supportive team, and no two days will be the same!

Key Responsibilities:

Responding to customer inquiries via phone, email, or chat
Providing accurate and helpful information to customers
Resolving customer complaints or issues efficiently and professionally
Ensuring all customer interactions are handled with care and respect
Maintaining a high level of product knowledge to assist customers effectively
Updating customer records and processing requests
Ideal Candidate:

Excellent communication skills and a positive attitude
Previous experience in a customer service or call centre environment is desirable
A team player with the ability to work independently
Good problem-solving skills and attention to detail
Ability to work flexible shifts within the operating hours (8am - 8pm, Monday to Sunday)
A customer-first mindset and a professional approach to every interaction
Why Join Us?

Competitive pay of £11.44 per hour
Full-time temporary position with a chance to develop your skills
A supportive and friendly team environment
Opportunity to work in a fast-paced and varied role
If you are ready to join a customer-focused team and can commit to a temporary role for the next 8 weeks, apply today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Customer Service Advisor based in Northampton, NN4 Offering £11.44 per hour - paid weekly, every Friday! Full time, 37.5 hours per week with a large opportunity of overtime available! Temporary on-going contract with the view to go perm. The Role:

• Handling inbound calls from customers in regards to a wide range of queries; refunds, replacements, account queries and amendments
• Using multiple in-house systems to manage and record calls, update customer records and process customer requests.
• Triage calls to internal departments that align with the customers needs
• Providing exceptional customer service and aiming for a first time resolution
• Working in line with client SLA's and KPI's.
• Inhouse training will be provided for this role.

The Person:

• Previous customer service experience, ideally experience working within a call based environment handling inbound customer calls.
• A genuine passion and interest in customer services with the desire to provide exceptional customer service.
• Strong IT skills - you will be using upto 7 systems and must be comfortable and confident picking up and using various systems.
• Confidence in making decisions and using your own initiative.
• Willingness to learn and take onboard a new challenge
• Resilient and calm approach.
• All candidates must be able to pass a DBS check
• All successful candidates would require their own Windows 11, laptop or desktop (Chromebooks and Apple devices are NOT compatible) and headset.

The Hours: Full Time, 37.5 hours per week

• Monday - Sunday, working 5 days out of 7
• Shifts between 8am - 8pm on a rota basis
• All candidates must be FULLY flexible to work the above hours/days - this will be on a rota basis, you will not be able to select your working hours/days.

The Location: Northampton, NN4 (ON-SITE)

If this sounds like the role for you then please apply now!

The Recruitment Co is an equal opportunities employer

#CCNorthwest

Do you live close to Daventry?

Do you have previous experience maintaining, servicing and repairing small tools?

We have an exciting opportunity for a customer focused and mechanically minded candidate to join Jewson, Daventry Workshop as a Service Technician.

In order to support our customers and deliver a great service you will;

• Your main focus will be to carry out basic maintenance and cleaning of our small tool hire equipment in the workshop, resolving issues and making ready for rehire

Key Requirements

• Small Tools Maintenance and Repair experience
• Workshop experience
• Full Clean Driving Licence

This role is working with Jewson part of the STARK Building Distribution UK. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow.

At STARK Building Distribution UK we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.

The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.

We'd love to hear from you, hit apply! And a member of our Internal Recruitment team will be in contact with you.

Landscaping Team Leader - Customer Care
Location: Northampton
Hourly Rate: £13.00 - £13.60
Contract type: Permanent
Working hours: Monday - Friday 07:00 - 16:30

About the role

As a Customer Care Team Leader, you will get the chance to supervise a motivated team working on various soft and hard landscaping contracts within our construction area. This could be anything from a new build, front lawn, rear garden, or public open space. This is a great opportunity to lead a team and provide fantastic customer service as well as high quality work for numerous customers / contracts.

Requirements

• Prior experience in soft / hard landscaping and /or construction.
• Prior experience of working in a customer facing or customer care related role.
• A strong health and safety mindset and adept at problem solving.
• Must possess a driving license & CSCS card.

Why join us?

As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive.

What we offer

• We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship.
• Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals.
• Contribute to projects that make a real difference in the community and environment.
• We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times.

Benefits

• Up to 25 days holiday plus bank holidays.
• Enhanced maternity and shared parental leave.
• Private health and insurance cover opt in.
• Support for personal and professional challenges.
• Discounts on retail, holidays, gym memberships, and more.
• Resources to manage your finances.
• Secure your future.
• Colleague of the month and annual awards.
• Two days per year to support a cause of your choice.
• Comprehensive resources and support.

About idverde

We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry.

At idverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of £250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK.

Grow with us, and together we'll create a greener future for all.

#GW

Proud member of the Disability Confident employer scheme

Field Service Engineer (Weighing Equipment / Metrology)

Kettering, Leicester, Peterborough, Coventry, Northampton, Cambridge, Luton, Bedford.

£30,000 - £35,000 + Overtime + Call Out Allowance + Bonus For Sales Leads + Van + Pension + Holiday + Expenses

Field Service Engineer role available in a highly successful business that services, calibrates and repairs scales, balances and weighing equipment.

The role will suit experienced multi-skilled engineers with a proven track record of maintenance, repair and calibration. Candidates can be from the industry or transfer from other similar sectors.

The business is well established, growing and can offer training and development on the product range.

The Field Service Engineer Role:

* Visit client sites to carry out installs, planned preventative maintenance, service and repairs to industrial, retail, and medical scales and other equipment including test weights or service where appropriate.
* Conduct on-site calibrations and repairs, where required.
* Complete calibration certificate/paperwork on site.
* Provide excellent customer service.
* Report any sales opportunities back to the office.
* Keep Office 365 diary updated to ensure visibility to the service and admin teams.
* Answer callouts to customers within 8 working hours and keep customers informed of any delays.

The Field Service Engineer:

* Ideally will have experience within weighing equipment / metrology.
* Multi-skilled engineers with a knowledge of electrical / electronics from similar transferable industries will also be considered.

Customer Experience Analyst

Pay - £15.52 per hour

Hours - 37.5 hours per week, 08:30 - 17:00 Monday to Friday

Homebased, apart from every Wednesday in the Northampton office

Temporary until April 2025, with the possibility of going permanent

Starting ASAP

We are searching for an experience Customer Experience Analyst to support a global business based in Northampton. You will be working in the eCommerce team, supporting the sales team with a new portal for their customers orders. You must have advanced Excel skills. Power BI experience would be advantageous but not essential. This role includes analysing high volumes of data, creating customer accounts and supporting the sales team with using the database by optimising its usage.

The role

• Run reports and analyse the data, correcting anomalies. As well as, populating missing data.
• Working with a ticketing system and to strict SLAs.
• Uploading customers information and setting accounts up with the correct catalogue information and pricing structures.
• Ensuring the correct data is loaded into the system for quoting and invoicing.
• Support the sales team with how to use the system, walking them through the quoting/order process and where to find information.
• Promote the system to the sales team as a tool to help improve customer satisfaction.
• You will use templates for various deals to set up accounts and gather data from Excel and Power BI reports.
• Update stock reports accurately.
• Analyst customer trends to enhance sales.
• Train new users on how to use the system.
• Drive efficiencies within the system to continuously improve the customer's experience.
• Live chat with customers resolving product queries and supply information for account set up.
• Upload product display and description.
• Monthly reporting to senior management team.
• General administration.

Experience/ skills required

• Data Analyst experience.
• Must be an advanced user of Excel (VLOOKUP and Pivot tables essential)
• Power BI experience desired but not essential.
• Must be confident speaking with customers and stakeholders.
• A natural problem solver.
• Must have great attention to detail.
• eCommerce experience desired but not essential.
• Excellent verbal and written skills.
• Flexible and adaptable to change.
• Creative thinker who is always looking at ways to improve.

Benefits

• Friendly helpful team.
• Very nice executive offices, with parking on site.
• Opportunity to go permanent after the temporary period.
• Subsidised coffee shop on site.
• Weekly pay whilst temping.

If you have the relevant skills and experience and are excited about this role, apply immediately and we will be in touch to discuss next steps.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Description:

We are seeking a proactive and compassionate Social Care Advisor to join a well established Social Care team at Wirral Council. This essential role involves handling inquiries from the public and partner agencies, offering advice and signposting to services that support child welfare. You will be the first point of contact for those raising concerns and will work closely with colleagues to ensure that callers receive the information and support they need.

• £14.40 LTD per hour inclusive of holiday pay
• 3 month initial contract with p[ossibility of extension after this

Responsibilities:

• Professionally handle phone calls from the public and partner agencies, addressing concerns about child welfare.
• Provide informed advice and signpost to services outside of social care, where appropriate.
• Record incoming information accurately in the Early Help Module/Liquidlogic database, ensuring a smooth decision-making process.
• Identify high-risk inquiries and ensure they reach the appropriate qualified social worker immediately.
• Support the team by responding to routine and complex inquiries regarding children and families in line with policies and thresholds.
• Maintain confidentiality and a professional image of the service in all communications.
• Participate in team meetings, training, and ongoing supervision to ensure high standards and continuous professional development.

Requirements:

• Qualifications: NVQ Level 3 in a relevant field or equivalent literacy and numeracy skills.
• Skills and Knowledge:
  • Strong communication and interpersonal skills with an understanding of confidentiality requirements.
  • Ability to remain calm and assess information quickly to determine the best course of action.
  • Familiarity with child services, early help, and safeguarding.
  • Proficient in data entry and telephone-based communication.
  • Ability to work as part of a team and manage challenging situations.
• Experience:
  • Experience in a busy team environment, particularly with client information systems.
  • Proven ability to interface effectively over the phone with professionals, agencies, and the public.

Desirable:

• NVQ Level 3 in Customer Care/Business Administration, child protection/safeguarding training, or experience working with vulnerable individuals.

Apply Now

If you are interested, please call Lisa McVinnie on 01772 208964 or email me your CV - lisa.mcvinnie@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £250 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

Role: Customer Delivery Recovery Coordinator
Location: BCA Chipping Warden
Salary: £28,100 per annum
Working hours: 4on and 4off shift pattern, 6am – 6pm

At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work.
We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want.

About the role…

Join our team as Customer Delivery Recovery Coordinator. You will play a critical part in ensuring vehicles are delivered to customers on time, from liaising with technical teams for repair timeframes, to communicating and arranging delivery methods outside of the standard plan.

Where on time delivery is not possible, you will be required to communicate effectively and liaise with multiple stakeholders to ensure the quickest repair and redelivery happens, clear communication to all stakeholders is essential to keep customers up to date on progress.

This role offers a great opportunity for someone looking to add real value in fast-paced environment.

Responsibilities…


Ensure customers get their cars on time when the normal process has failed, manage the customer expectations and redelivery information when a delivery has failed or will be late, focussing on the speed to resolution.



Work closely with the regular logistics function to make use of standard delivery options when they exist to get cars to customers as soon as possible.



Keep all stakeholders up-to-date on progress and objective completion, to ensure quickest repair and redelivery for the customer.



When challenges often present themselves, day to day, you will find yourself being required to focus on varied tasks as an when they arise.


Who you are….


Can do attitude is essential.
Excellent communication skills, with an ability to interact with customers and all levels of colleagues in a professional manner.
Customer focussed.
Competent in using a computer, with good Excel knowledge.
Excellent time management, with the ability to balance multiple tasks, and switch priority/focus as required.
Technical knowledge and experience relating to used vehicle preparation.


We try to make working for BCA rewarding in every sense, including a positive work environment, training and development opportunities as well as exciting career options. If you're looking for a career that has great teamwork, training, rewards, long-term scope and is going places - apply now!

Our policy is to employ the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

INDHP

Please refer to the attached job description. Knowledge and experience of perinatal mental health condition and treatment approaches for working with people with personality difficulties is desirable but not essential. A keen interest and passion for working with women and their families is a must, as is the ability to work closely with a range of professionals. You must demonstrate some awareness of and interest in perinatal working, however, previous experience of directly working in perinatal service is not essential. There will be opportunities for further training via local and regional delivered training programmes. We have strong links with the East Midlands Regional Perinatal Network. The post holder will also be expected to contribute to the development of a locally agreed programme that delivers training to health and social care professionals in Northamptonshire. All our clinical psychology team have completed specialist Perinatal Clinical Psychology Training provided by NHSE. We are looking for assistant psychologists with an interest in working with women/birthing people experiencing perinatal mental health conditionsincluding post-natal depression, post-partum psychosis and maternal OCD. This is a multi-disciplinary service with lots of opportunities for joint working and service development. The service has also been selected as one of 10 Early Implementer sites to deliver a Maternal Mental Health Service (MMHS) which is a psychology lead provision.

Full time, 35 hours per week.

This is a fixed term role for 6-9 months, with a possibility of becoming a permanent role.

We are seeking a highly motivated individual to take on the role of Registered Nursing Home Manager in our reputable healthcare facility at Newlands House!

Newlands House is rated "Good" by CQC is a home for 37 people with physical disabilities.

We would really love to hear from you if you have a strong understanding of safeguarding requirements, great leadership skills and proven experience in successfully running a service within the care sector.

We are amongst the highest rated providers of care and supported living services in the UK, with 84% of our services rated ‘good’ or ‘outstanding’ by regulators.

Would you like to join our great team, supporting our values and ethos, continuing the fantastic work that we do in making a positive impact on the lives of people with a disability?

As a Service Manager with Leonard Cheshire, you will provide clear direction, management and supervision of a great staff team. Leading with passion and enthusiasm to ensure your service is well run, you will promote positive outcomes for disabled people with a flexible and proactive approach. We are looking for a manager that has clinical nursing experience.

In addition to the delivery of great care, you will ensure the service is fully compliant regarding health and safety management and fulfil statutory obligations. Working within budgetary requirements is essential and operating a financially sound service.

As a successful manager you will handle recruitment, on-going training, development and performance needs of your staff, ensuring the achievement of national minimum care standard requirements. You will also hold registration for the service.

This is a challenging yet really exciting opportunity, offering you the chance to grow and develop as a member of the Leonard Cheshire management team, further enhancing your already successful career as a care professional.

To be successful in this role you will have:

• A recognised nursing or social care qualification and registration (as appropriate to the needs of the service).
• Level 5 Diploma in Leadership for Health and Social Care, or equivalent as required for registration.
• Substantial experience in managing care teams / supervisory or management experience in a care environment.
• Strong people and communication skills with excellent customer service.
• Thorough understanding of financial data and ability to manage budgets.
• Experience of a range of different departments i.e. therapies, transport, catering, administration, care and maintenance is advantageous.
• Valid NMC PIN (Nursing Pin)

Please see the job description (link below) for more details.

Proving quality, frontline care and support in our care homes, nursing homes and supported living services is at the very core of what we do. Our approach is based on the promotion of greater independence and choice for the people who we support, working with over 1,600 people with a disability every day.

We offer a wide range of employee rewards to include:

• Wagestream, access earned pay before pay day (click here for more details).
• Free Blue Light Card.
• Free DBS / AccessNI check or PVG membership as applicable.
• Excellent contributory company pension scheme with 3 x salary life cover benefit.
• Substantial and flexible annual leave, with the option to buy and sell (salary sacrifice).
• Cash Health Plan, claim back dental, optical and other costs.
• Comprehensive training relevant to your role.
• Great development opportunities through our apprenticeship schemes and chance to gain recognised qualifications.
• Unlimited payments through our Refer a Friend bonus scheme.
• Access to cycle-to-work benefits (salary sacrifice).
• Employee Assistance Programme and so much more!

If you have any questions or further enquiries, please contact ketan.patel@leonardcheshire.org or call 0783 410 7791

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting where possible, your requirements for reasonable adjustments.

We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland) is required for this post. References will be obtained for all roles.

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once suitable candidates have been appointed.

* No agencies please *

Proud member of the Disability Confident employer scheme

Role Overview

Customer Service Administrator Northampton (NN4)

• £11.44 ph
• 14:00 - 22:30
• 40 Hours per Week
• Working Monday - Friday

Benefits:

• Free On Site Parking
• Opportunities to progress
• Overtime always available
• Uniform provided
• 28 Days Holiday Entitlement
• Excellent Pension Programme
• Staff also receive 25% Discount Benefit of Items on Very.co.uk

What you'll be doing

Behind our iconic fleet, there's a talented team of Customer Service Administrators who keep our vehicles, and our whole business, up and running. And you could join them in an administration role with a difference.

As a Customer Service Administrator in our friendly service centre team you'll work closely with drivers as well as site-based colleagues. You'll help support everything from parcel dispatch and return, to handling all sorts of admin activity that will help to raise our levels of customer service higher than ever. When things get busy, you might even find yourself pitching in to help the warehouse teams too. In short, you'll be a big part of why our team and customers are happy.

What you need to show us

Administration skills and experience are important, but it's your ability to put your customers at the heart of everything that will be the real key to your success. As a Customer Service Administrator, you'll also need to be a great communicator with strong IT skills and a keen eye for detail. An understanding of health and safety would also be a real asset.

Why work for us

Nobody goes further to deliver than Yodel. Each week we sort and deliver millions of parcels, on behalf of all kinds of clients, to every postcode across the UK. It's a massive job, and we know it takes more than drivers.

We value the contribution of everyone in our customer service team, so in return for your talents as a Customer Service Administrator, you'll be rewarded with generous benefits including 28 days' holiday (including bank holidays), an excellent pension and up to 25% Very.co.uk discount. We'll also support you to develop, progress and be the best you can be. Find out more and apply now.

Yodel recognises that its people are fundamental to its success. We are committed to equal opportunities, we value differences between people, and we aim to build teams that represent a variety of backgrounds, perspectives and skills.

If you would like to discuss any accessibility requirements for the recruitment process or the role, please contact the recruitment team who will be happy to discuss

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: Stourport-on-SevernHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
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