Overview:

• Full-time, Continuing position

• Salary Level HEW 5 + 17% Superannuation

• Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University

About the role

As Student Service Officer, you will be working in a dynamic, supportive team to provide high quality support and advice to students across RMIT’s Student Connect channels and service points. You will be helping students to explore and understand their options, guiding them through student administrative and support processes to help resolve any issues and enhance their RMIT student experience.

To be successful in this position, you will have:

• Excellent communication skills and the ability to liaise with a variety of stakeholders

• Positive attitude towards work, eager to learn and have a passion to deliver high-quality customer service

• Demonstrate empathy and engagement with the ability to quickly build and maintain good working relationships with stakeholders

• Well-developed time management skills with the ability to manage multiple service channels to achieve timely resolutions in a busy environment

• Sound decision-making skills and judgement with a solution focus

• Contribute to continuous improvement initiatives and new ways of thinking and working

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Group

The Students group shapes, designs and delivers key student services and experiences to prepare RMIT students for study, life and the global workforce. We work in partnership with students, academics, professional staff, industry and the community to deliver transformative student experiences that improve access, participation, retention and success for all RMIT students.

Our objectives are to:

• Shape, co-create and inform an inclusive, safe, industry-engaged and global student experience

• Deliver impactful, connected service, care and development opportunities at scale, and to engage, empower and value each other so that together we can make a difference.

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below or contact Evan Goulas (Student Service Advisor) via email evaggelos.goulas@rmit.edu.au.

Position Description – Student Service Officer

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. 

Applications Close:

he estimate displayed represents the typical salary range or starting rate of candidates hired in Colorado and/or Nevada and/or New York and/or California, and/or Rhode Island and/or Hawaii. Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role. This information is provided to applicants in accordance to the Colorado Equal Pay for Equal Work Act, the Nevada Pay Transparency Law, the New York City Pay Transparency Law, the California Equal Pay Act, and Opportunity Act, the Rhode Island Pay Equity Act and Hawaii Pay Transparency Law.

Employee Benefits: 

The company offers eligible employees a comprehensive benefits package including health, dental and vision care, 401K, tuition assistance, a scholarship program, vacation pay, holiday pay, sick time, parental leave, and life insurance.

POSITION SUMMARY: 

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

 People

• Follows instructions of supervisors and assists other team members in performing store functions
• Assists in the training of store team members

Service

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Maintains a safe, clean and orderly retail Store

Profit

• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Self-Management

• Performs multiple tasks at the same time
• Looks for opportunities to improve knowledge and skills within the retail Store
• Able to operate with minimal supervision
• Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

• (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
• Suggests areas for improvement in internal processes along with possible solutions
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
• Applies Quality concepts presented at training during daily activities
• Supports FedEx Office Quality initiatives

EEO Statement

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant  on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

Job Description:

An exciting opportunity for an Avionics support engineer (m/f) has arisen within Airbus Commercial Aircraft.

As the successful candidate, you will join the team in charge of the in-service AIRBUS fleet, engineering support, accountable for Auto Flight, Navigation, Communication & Datalink Systems & Handling Qualities Analysis, within the In-Service Engineering Centre Of Competence (COC).

You will be part of a dynamic team of engineers providing technical assistance for Avionic Systems to Airbus Customers (Engineering & Maintenance organisations mainly; Flight Operations from time to time) for the complete in-service fleet of Airbus Commercial Aircraft.

With Safety and Customer Satisfaction at the heart of its missions, the team ensures timely technical responses and recommendations to daily queries/reports, as well as possible technical on-site assistance whenever required. On a daily basis, you will be in direct contact with our Customers, and a significant number of internal and external stakeholders (Design Office, Continued Airworthy office, Ground/Flight Test team, AOG technical center, Chief Engineering, Programs, Manufacturing, Warranties, Vendors …). At any time, you will be the “Voice of the Customer” within the Airbus organization.

What you will be doing?

• As avionics system engineer (m:f), you are accountable for responding to customer queries on daily queries/reports regarding the recording systems (Auto Flight, Navigation, Communication & Datalink Systems), for the whole Airbus commercial fleet and all customers, on time & quality,

• You will analyze all in-service events to identify potential impacts on safety, airworthiness, reliability, quality, cost of ownership, passenger and crew comfort, as well as operational costs,

• You will be the “voice of the customer” for the proposed solutions,

• You will regularly meet & discuss with customers (from technical meeting to Worldwide symposium) to provide technical followup and information,

• You will prepare and publish technical documents to customers, (FAQ),

• You will participate to expert forums,

• In any situation, you will ensure a qualitative communication/marketing of available solutions to operators,

• Using data analytics Airbus tools (typically Skywise Services), you will develop dashboards to provide visibility on Airbus product reliability,

About you, required skills:

• Educated to a 5-years aeronautical engineering degree (or equivalent),

• Experience and/or knowledge of avionics systems (3 years min),

• Service minded and team player,

• Advanced interpersonal skills to work in close collaboration with Multi Functional Teams & external stakeholders, in a multicultural environment,

• Good presentation skills (both oral and written),

• Negotiation level in English

Would you like to take on new challenges as part of a dynamic team? Apply now and join us!

Your working environment:

• Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.

• Work / Life Balance:  Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.

• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.

• Individual development: Great upskilling opportunities and development prospects  with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

Salary range based on the required profile:

45 000 to 54 000 €/year (including a variable part based on your performance). Information provided as an indication.

REF: JR10236977 / #LI-AM

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

-------

Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Location

At Cerebral Palsy Alliance, we value diversity, foster an inclusive culture and champion equitable opportunities. We strongly encourage applications from candidates with a diverse range of backgrounds and lived experiences including people with disability, Aboriginal & Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and the LGBTQIA+ community.   

Job Description:

CLIENT ACCESS REPRESENTATIVE - CUSTOMER SERVICE

Full-Time / Part-Time / PRN / Float shifts (subject to availability)

We are seeking qualified candidates for Client Access Representative positions in Southwest Missouri such as:

Springfield, Branson, Bolivar, Nixa, Marshfield, and more

(subject to availability)

Are you a people-person with exceptional communication skills and a passion for providing top-notch customer service? Do you have a knack for multitasking and staying organized? Are you looking for a rewarding career in a fast-paced and dynamic environment? If so, we want YOU to join our team as a Client Access Representative at Burrell Behavioral Health!

As the face of our organization, our Client Access Representatives play a vital role in creating a positive first impression for our clients, staff, and leadership team. In this role, you'll be responsible for a variety of receptionist and clerical duties, including scheduling appointments, collecting payments, and maintaining accurate and up-to-date client records. You'll also have the opportunity to work closely with our providers and support teams to ensure that our clients receive the highest level of care.

Key Responsibilities:

• Provide exceptional customer service to all clients, staff, and leadership team members
• Represent Burrell Behavioral Health in a professional, collaborative, and respectful manner
• Schedule and reschedule client appointments as needed
• Complete client intake paperwork accurately and efficiently
• Collect client cost shares for appointments
• Work with providers to manage cancellation lists and reschedules
• Maintain and update provider cancellation lists
• Accurately complete daily deposit logs
• Scan documents into client charts

Qualifications:

• A high school diploma or equivalent
• Previous customer service experience (preferred)
• Proficiency in Microsoft Office Suite
• Strong computer skills
• Excellent typing skills
• Exceptional organizational skills

What we offer:

Great pay, great schedule, great benefits, and an amazing culture of inclusiveness and positivity.  As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

In return for your hard work and dedication, we offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development. Plus, you'll have the chance to work in one of our many convenient locations throughout the Southwest Missouri area.

If you're ready to join a dynamic team and make a difference in the lives of others, apply now to become a Client Access Representative at Burrell Behavioral Health!

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.

QUI SOMMES-NOUS ?

Le Centre de Compétence Soutien et Service Client recherche un alternant Ingénieur Supply Chain Service Client (H/F), basé à Bordeaux.
 

QUI ETES-VOUS ?

Vous préparez un Master dans le domaine de la Supply Chain ?

Idéalement vous avez une première expérience dans le domaine de l’Industrie et/ou de la Supply Chain ?

Une expérience sur un système d’information (type SAP) ainsi qu’une maîtrise du langage VBA sur Excel serait appréciée.

Vous savez faire preuve de rigueur, d’une bonne capacité d’analyse de synthèse et d’organisation ?

Vous savez animer un groupe de travail ?

Vous êtes force de proposition, doté d’un bon relationnel et vous avez une bonne communication ?

Votre niveau d’anglais vous permet de lire, écrire et parler avec des termes techniques.

Vous vous reconnaissez ? Alors vous avez de bonnes chances de vous épanouir dans nos équipes !

CE QUE NOUS POUVONS ACCOMPLIR ENSEMBLE :

Vous évoluerez au sein de Thales, dans la division Militaire (DMS) du soutien et service client.

Nos nouveaux marchés, notamment ceux du RAFALE EXPORT, nous imposent d’offrir des niveaux de performance logistique jamais mis en œuvre encore à ce jour pour nos clients.

Ces enjeux nous emmènent à vous recruter afin de nous aider à mettre en œuvre l’ensemble des processus nous permettant d’atteindre ces objectifs.

Nous vous offrons l’opportunité de travailler et d’apprendre au sein d’une équipe très dynamique (14 personnes) qui manage au quotidien la relation clients ainsi que le pilotage global de Supply Chain des flux de réparation et de rechange.

En nous rejoignant, vos principales missions seront les suivantes :

• Identifier des pistes de progrès et mettre en place les actions nécessaires visant à améliorer les flux de pilotage avec l’ensemble de nos partenaires internes Supply Chain.

Pour ce faire, vous devrez collaborer avec l’ensemble des services (Industrie, Sous-Traitance, Approvisionnement, Finance, Logistique) afin d’optimiser les interfaces de l’équipe au quotidien (automatisation processus, traitement des informations partagées, outils partagées, mesure de performance…).

• Standardiser les pratiques métiers au sein du service afin de créer de la valeur ajoutée. Participer à la rédaction de Modes opératoire pour le service.

• Mettre en place des outils et des indicateurs de pilotage visant à améliorer la performance de notre service.

• Animer la démarche Lean au sein du service (AIC, 5S…),

• Innover & proposer des plans d’actions visant à améliorer la performance : coût/qualité/délai global.

Le rythme de l'alternance doit permettre, dans la mesure du possible, d'assurer une continuité dans les missions.

Cette alternance sera l’opportunité pour vous de travailler en équipe au sein d’une entreprise innovante, de valoriser les acquis académiques en environnement industriel et développer de nouvelles compétences.

QUI SOMMES-NOUS ?

Le service Soutien et Service Client recherche un alternant Customer Support Manager Export (F/H), basé à Bordeaux.
 

QUI ETES-VOUS ?

Vous êtes en deuxième année d’école de commerce ou d’école d’ingénieurs, idéalement vous préparez un double diplôme alliant le commerce et la technique ? Vous recherchez une alternance pour deux ans ?

Vous avez une expérience de la gestion de projets commerciaux ?

Vous avez des connaissances techniques dans la mécanique ?

Vous portez un réel intérêt pour les systèmes héliportés et les bâtiments de guerre ?

Vous avez des notions solides sur au moins un ERP (idéalement SAP ERPF) ?

Vous possédez naturellement la fibre commerciale et vous êtes un bon communicant ?

La polyvalence, la rigueur et l’écoute sont des atouts que l’on vous reconnait ?

Vous maîtrisez l’anglais à l’écrit ainsi qu’à l’oral ?

Vous vous reconnaissez ? Alors vous avez de bonnes chances de vous épanouir dans nos équipes !

CE QUE NOUS POUVONS ACCOMPLIR ENSEMBLE :

Du développement à l’intégration en passant par la réparation et le maintien en condition opérationnelle, le site de Bordeaux couvre l’ensemble du cycle de vie de systèmes et équipements de patrouille et surveillance maritimes, de guerre électronique navale, aéroportée et terrestre ainsi que des systèmes sonars pour chasseurs de mines et produits acoustiques pour la lutte sous-marine aéroportée (sonars trempés et systèmes de traitement de bouées).

Vous êtes intégré dans les Opérations du secteur Customer Support & Services en charge d'assurer la maintenance des équipements et vous travaillez en délégation du Commerce.

En tant qu’Alternant Customer Support Office, vous vous verrez confier les missions suivantes :

- Préparer les offres commerciales de rechanges, réparations et prestations

- Capitaliser les données commerciales dans les outils

- Mettre à jour les fiches commerciales Clients déjà existantes

- Participer aux rencontres/échanges clients avec le Customer Support Manager en lien avec son périmètre

- Participer au pilotage d'un portefeuille Client en support du Customer Support Manager

QUI SOMMES-NOUS ?

Le service Soutien et Service Client recherche un alternant Customer Support Manager Export (F/H), basé à Bordeaux.
 

QUI ETES-VOUS ?

Vous êtes en deuxième année d’école de commerce ou d’école d’ingénieurs, idéalement vous préparez un double diplôme alliant le commerce et la technique ? Vous recherchez une alternance pour deux ans ?

Vous avez une expérience de la gestion de projets commerciaux ?

Vous avez des connaissances techniques dans la mécanique ?

Vous portez un réel intérêt pour les systèmes héliportés et les bâtiments de guerre ?

Vous avez des notions solides sur au moins un ERP (idéalement SAP ERPF) ?

Vous possédez naturellement la fibre commerciale et vous êtes un bon communicant ?

La polyvalence, la rigueur et l’écoute sont des atouts que l’on vous reconnait ?

Vous maîtrisez l’anglais à l’écrit ainsi qu’à l’oral ?

Vous vous reconnaissez ? Alors vous avez de bonnes chances de vous épanouir dans nos équipes !

CE QUE NOUS POUVONS ACCOMPLIR ENSEMBLE :

Du développement à l’intégration en passant par la réparation et le maintien en condition opérationnelle, le site de Bordeaux couvre l’ensemble du cycle de vie de systèmes et équipements de patrouille et surveillance maritimes, de guerre électronique navale, aéroportée et terrestre ainsi que des systèmes sonars pour chasseurs de mines et produits acoustiques pour la lutte sous-marine aéroportée (sonars trempés et systèmes de traitement de bouées).

Vous êtes intégré dans les Opérations du secteur Customer Support & Services en charge d'assurer la maintenance des équipements et vous travaillez en délégation du Commerce.

En tant qu’Alternant Customer Support Office, vous vous verrez confier les missions suivantes :

- Préparer les offres commerciales de rechanges, réparations et prestations

- Capitaliser les données commerciales dans les outils

- Mettre à jour les fiches commerciales Clients déjà existantes

- Participer aux rencontres/échanges clients avec le Customer Support Manager en lien avec son périmètre

- Participer au pilotage d'un portefeuille Client en support du Customer Support Manager

QUI SOMMES-NOUS ?

Nous sommes à la recherche d’un/une alternant(e) pour rejoindre notre équipe de 35 personnes, qui fonctionne en startup interne au sein de Thales.

QUI ÊTES-VOUS ?

• Tu es doté d’excellentes qualités relationnelles, autonome et organisé ?

• Les gens autour de toi te décrivent comme un éternel optimiste ?

• Tu fais preuve de pédagogie et es doté d’un excellent rebond commercial ?

• Fort d’une bonne capacité d’analyse, tu sais identifier rapidement les besoins de tes interlocuteurs ?

• Le travail d’équipe est un atout pour toi ?

• Tu es doté d’une bonne capacité d’élocution et d’écriture Français / Anglais ?

• Tu maitrises le pack Office ?

Les point ci-dessous seront un plus:

• Une première expérience en relation client dans le secteur des SaaS

• Des connaissances dans les technologies Cyber

CE QUE NOUS POUVONS ACCOMPLIR ENSEMBLE :

Tu intègreras l’équipe Customer Success (3 personnes) en relation directe avec le responsable de l’équipe et en lien avec l’équipe commerciale dans la gestion de la relation avec les clients.

En tant que membre de l’équipe CS, tes missions seront centrées sur l'écoute, le conseil et le suivi des clients.

1. Tu aideras à convertir les clients existants en ambassadeurs sur les deux solutions Citadel et Cryptobox.

2. Tu seras le garant du bon déroulement du suivi des clients en prenant soin de collecter toutes leurs demandes (nouvelles fonctionnalités, cas d’usages ou bugs) et de participer aux activités de support. Au quotidien,  tu  seras  donc  en  étroite  collaboration  avec  toute  l’équipe  CS,  mais  également  les équipes Sales, Produit et Technique.

3. Tu seras en charge de l’organisation des rapports d’activité de chaque client (prise de rdv, préparation du rapport, participation au rdv client, compte rendu, suivi des actions, etc.).

4. Tu auras également l’opportunité de participer aux missions suivantes:

• Support utilisateur

• Création du contenu

• Formations utilisateur

• Organisation d’évènements/séminaires etc.

• Élargissement possible à des missions comme rdv client, formation etc.

Le poste est localisé au Campus Cyber de la Défense (5 rue Bellini, 92800, Puteaux).

Environnement professionnel : SaaS, B2B, productivité, cybersécurité, communication, interactivité.

Approved Remote States

1.     Arizona

2.      Florida

3.      Georgia

4.      Idaho

5.      Indiana

6.      Iowa

7.      Maine

8.      Michigan

9.      South Dakota

10.   Texas

11.   South Carolina

12.  North Dakota

13.   Wisconsin

14.   Tennessee

Position Summary: 

The Customer Service Supervisor is responsible for assisting with planning, directing, organizing, monitoring, and staffing departmental services subject to policies, budgets, objectives and directives mandated by regulatory agencies, DNV and the executive team.  Oversees and coordinates the customer service function for Bozeman Health and all related entities, to include self-pay follow-up, collection activities, financial assistance eligibility, validating coverage, in-bound and out-bound collection calls, triage of customer billing concerns, and in-person cash collections. Collaborate and coordinate with other Revenue Cycle functions or departments to resolve customer billing concerns.  Assist with the development and implementation of standardized workflows, i.e. customers service tips sheets, playbooks to ensures staff provide best in class customer service. Monitor the self-pay level work queues to assist with identifying systemic issues that may require process improvement to strengthen the health of the Revenue Cycle as well escalating identified concerns to the Customer Service manager.   

Minimum Qualifications:

• Associate's degree in Business or Accounting; an equivalent combination of education and experience will be considered.
• Three (3) years of experience in customer service with specific healthcare billing, financial assistance programs, patient access, or collections
• Three (3) years of supervisory experience
• Preferred: Bachelor’s degree in business or related field
• Preferred: Regulatory knowledge required for PPS and CAH Hospital, Provider-Based, Free-Standing Clinic, and Swing Bed Billing
• Preferred: Epic experience
• Preferred: Knowledge of applicable collection laws and regulations, i.e. Fair Debt Collection Practices Act, and Financial Assistance Policy (501r regulations)

Essential Job Functions:

• Assists department leadership with broad operations to ensure the provision of comprehensive departmental services in compliance with all regulatory agencies, collection laws and regulations (Fair Debt Collection Practices Act) and hospital requirements
• Supports and ensures compliance with all applicable collection laws and regulations, i.e.Fair Debt Collection Practices Act, and Financial Assistance Policy (501r regulations)
• Ensures a collaborative departmental approach to long-range strategic operational planning, care and service design and development of organizational policies, which reflect the mission of the organization
• Identifies gaps in becoming a best in class customer service team and refines communication in collaboration with the Customer Service manager to provide clear, concise and straightforward information including website patient facing information
• Supports the implementation and consistent application of BH’s Financial Assistance (Charity Care) policy to include annual updates to the Amounts Generally Billed, patient notification, application process, eligibility criteria, community notification, and related forms
• Ensures processing of financial assistance applications in a timely fashion and notifying customers of the determination
• Assists management in periodic audits from external sources, related to financial assistance and collection efforts
• Assisting management in rolling out scripting for staff and workflows to ensure best in class customer service to customers
• Monitors customer service key performance indicators, i.e. collection rates, self-pay AR, MyChart collections and autopayment enrollment
• Analyze customer service and collection reports/dashboard to identify opportunities for improve and develop performance improvement plan
• Ensures customer issues not resolved are escalated to the system manager in a timely fashion
• Demonstrates responsible management of all departmental resources
• Demonstrates clinical/technical and managerial competency.  Ensures staff professional needs are met
• Demonstrates ability to handle escalated customer concerns and resolves concerns in a timely, compassionate fashion.
• Identifies trends in customer complaints and develops plan to prevent and mitigate
• Leads, teaches, inspires, helps and consistently demonstrates hospital behavioral standards
• Acts as a back-up to Customer Service Manager in representing Bozeman Health on any legal collection cases that end up being reviewed by the courts

Knowledge, Skills and Abilities

• Demonstrates sound judgment, patience, and maintains a professional demeanor at all times
• Exercises tact, discretion, sensitivity, and maintains confidentiality
• Performs essential job functions successfully in a busy and stressful environment
• Learns current and new computer applications and office equipment utilized at Bozeman Health
• Strong interpersonal, verbal, and written communication skills
• Analyzes, organizes, and prioritizes work while meeting multiple deadlines
• Works varied shifts as scheduled and/or needed

Job Description:

We are looking for a Customer Front Desk Performance Manager(m/f) for our Commercial Aircraft business to join our Retrofit Solutions organization within the Customer Services Engineering & Maintenance department based in Toulouse, France.

Our mission is to deliver and support value added Retrofit Solutions packages to maintain continued aircraft airworthiness and improve Customers operations & profitability.

If our values Customer Focus, Teamwork, Respect, Reliability / Deliver, Integrity and Compliance ring something for you, the Customer Front Desk manager role may have a strong interest.

In this role, you will be responsible for the Retrofit Solutions Customer Front Desk (CFD) performance and to drive continuous improvement related to Customer Front Desk process, tools, governance to ensure the best queries answer is provided to our customers.

Your working environment:

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.

• Work / Life Balance:  Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.

• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.

• Individual development: Great upskilling opportunities and development prospects  with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly.    Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

• Transverse role in Retrofit Solutions organization (SIMY & SIMC) based in European Airbus sites, Mobile, India and China - 500 FTE

• Management of 3 subcontractors

• +6000 queries per year related to standard Services Bulletins, Upgrade Service Bulletins and Vendor Service Bulletins

• Customers are potentially all Airbus customers worldwide

• All Airbus Platforms

Your boarding pass:

• More than 5 years of experience in aircraft systems and aviation as well as aircraft maintenance

• Knowledge of customer operations and maintenance

• Knowledge of Service Bulletin process and RDAF

• Knowledge of aircraft maintenance and airlines operations

• Fluent in written & spoken English

• Customer oriented mindset

• Good negotiation interpersonal and communication skills

• Build a trustful and inclusive environment

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

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Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Customer Care Representative (I) – Service Desk Agent L1

Location: Belgrade, Serbia

Position Summary & Key Areas of Responsibility

• Works directly with customers to resolves recurring or standard problems
• Works directly with NCR and 3rd party Vendor technicians to resolve HW or SW problems
• Provides daily and weekly incident tracking sheets to report on performance
• Reviews incident history to determine recurring faults
• Provides technical support and assistance to clients and businesses regarding hardware and software issues
• Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis
• Allocates engineer appointment times for jobs requiring multiple resources on-site
• Updates work orders and provides status information
• Assigns and distributes workload to meet SLA’s
• May respond to escalated calls
• Participates in product set or customer base training
• May implement remote fixes relying on guided search for diagnosis across multiple products
• Applies troubleshooting checklists
• Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools

Basic Qualifications

• Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools
• Problem solving and analytical skills.
• Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
• High school diploma

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Job Description:

Envie de déployer vos ailes ? Et si votre aventure commençait avec nous ?

Nous vous proposons de travailler dans une entreprise leader mondial dans son domaine, tournée vers le digital, à la pointe de la recherche et de l’innovation.

Une offre d’apprentissage intitulée « Apprenti(e) Customer Services Business Transformation (f/h) » vient de s'ouvrir pour la division Commercial Aircraft sur son site de Blagnac - Wing Campus - Toulouse.
Vous rejoindrez une équipe de 7 personnes au sein du département « Customer Service Engineering - DDMS@Services SIX » en charge de Customer Services Transformation en lien avec le Airbus Commercial Digital Portfolio.

Cet apprentissage consistera à travailler avec une équipe chargée de transformer la manière dont nous exerçons nos activités commerciales dans le domaine du service client. Cette transformation dépend de l’adaptation des processus, méthodes, outils numériques, aptitudes et compétences des personnes et de l’organisation.

Cet apprentissage débutera en Septembre / Octobre 2024 pour une durée de 1 à 3 ans.

Ce poste nécessite une habilitation de sécurité ou nécessite d'être éligible à une habilitation par les autorités reconnues.

Tâches et responsabilités:

Encadré par votre tuteur, vous développerez vos compétences en travaillant sur les activités suivantes :

• Architecture d'entreprise et évaluation de la chaîne de valeur,

• Gestion de portefeuille de projets,

• Gestion du changement pour préparer les gens aux changements à venir,

• Etudes spécifiques pour proposer des interfaces 3D aux clients.

Compétences & Prérequis :

Vous allez intégrer une formation de niveau BAC +4/5 (Master 1 ou Master 2) dans le domaine de sciences de l'ingénieur ou administration des affaires pour un apprentissage d’une durée de 1, 2 ou 3 ans. 

Vous avez les connaissances et compétences suivantes :

• Compétences informatiques (applications bureautiques standards, création de pages web google seront un plus),

• A l'aise avec la communication et à s'intégrer aux gens,

• Pensée analytique et systématique,

• Connaissance de base du lifecycle du projet,

• Capacité à simplifier et à structurer.

Compétences linguistiques :

Anglais : avancé,

Français : avancé.

Vous pourrez, selon les offres proposées, être amené(e) à vous déplacer.

Notre processus de sélection

L’ensemble des candidatures sont étudiées par un recruteur.
Si votre candidature est validée par le recruteur vous serez invité à réaliser un entretien vidéo différé. Il sera visionné puis partagé au manager du poste si votre candidature est présélectionnée en Short List.
Le manager/ tuteur organisera des entretiens/ échanges avec les candidats short listés retenus avant de sélectionner le candidat final pour cette alternance.

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Want to spread your wings? What if your adventure begins with us?
 

We offer you the opportunity to work in a world leader company in its field, focused on digital technology, at the forefront of research and innovation.

An apprenticeship offer entitled « Apprentice Customer Services Business Transformation (m/f) » has just opened within Commercial Aircraft division at its Blagnac - Wing Campus - Toulouse site.

You will join a team of 7 people within the « Customer Service Engineering - DDMS@Services SIX » department responsible for Customer Services Transformation in connection with the Airbus Commercial Digital Portfolio.

This apprenticeship will involve working with a team responsible for transforming the way we conduct our commercial activities in the customer service domain. This transformation depends on adapting processes, methods, digital tools, skills, and competencies of individuals and the organization.

This apprenticeship will start in September / October 2024 for a duration of 1 to 3 years.

This position requires a security clearance or eligibility for clearance by recognized authorities.

Tasks and responsibilities:

You will be under the responsibility of a manager who will help you to identify your professional objectives and support you in the development of your skills.
You will contribute to the following main activities: 

• Enterprise architecture and value chain assessment,

• Project portfolio management,

• Change management to prepare people for upcoming changes,

• Specific studies to propose 3D interfaces to clients.

Skills & Prerequisites:

You will integrate a BAC +4/5 level training program (Master 1 or Master 2) in engineering or business administration for an apprenticeship duration of 1, 2, or 3 years.

You have the following knowledge and skills:

• Computer skills (standard office applications, creating web pages with Google will be a plus),

• Comfortable with communication and integrating with people,

• Analytical and systematic thinking,

• Basic knowledge of project lifecycle,

• Ability to simplify and structure.

Language Skills:

• English: advanced,

• French: advanced.

Depending on the offers available, you may be required to travel.

Our selection process:

All applications are reviewed by a recruiter. 

If your application is retained by the recruiter during this first review, you will be invited to conduct a deferred video interview. This will be viewed and then shared with the manager if your application is shortlisted. 

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

-------

Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.