Total 6 pr media communications job vacancies in Customer Service category in Doncaster, South Yorkshire, DN9 3HG

Important Note:

Successful candidate will be base at Bangsar South office. Please take note that we are expecting to relocate our office location to Cheras Maluri area tentatively by early next year 2025.

Job Responsibilities:

• Handles and ensure customers’ requests, enquiries and complaints via fax, email, letter, Social Media Ticketing & Web Chat are attended and responded in timely manner.
• To support Contact Centre Department’s administrative tasks raised by Inbound Team.
• Ensure individual KRA and contribute to the Department’s overall KRA.
• Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
• Understand customer enquiries and respond via applicable channels: email, web chat, social media ticketing, fax, letter, and outbound call.
• Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
• Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
• To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
• Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
• Proactive in attending to customers' needs & solving their problems.
• Communicate with various departments in order to solve customers’ problem.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Able to work on the rotational shift, 5 days work and your off day/rest day not necessary falls under Saturday/Sunday. 
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
• Ability to write well in English & Bahasa Malaysia.
• Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
• Good interpersonal skills.
• Strong analytical skill and able to work under pressure and tight timeline.
• Ability to work in a team environment and have independent in solving problems.

Perks & Benefits

• Central location
• Casual dress code
• Personal leave

Customer Communications Manager
Location: South West England, 2 days in office expected
Salary: up to £60k base salary DOE
Company client partnered with a leading life insurer in the South West of England supporting on a Customer Communications Manager position.
Role Overview:
As the Customer Communications Manager, you will play a critical role in shaping and delivering clear, consistent, and engaging communications for their customers. You'll be responsible for creating content that educates, informs, and builds trust, ensuring their customers are always in the loop about their life insurance products, policies, and services.
Key Responsibilities:
* Lead Communication Strategy: Develop and implement a customer communications strategy that aligns with the company's goals and values, ensuring a seamless experience across all touchpoints.
* Content Creation & Management: Oversee the creation of customer-facing content, including emails, newsletters, policy updates, FAQs, brochures, and website copy.
* Customer-Centric Messaging: Ensure all communications are clear, empathetic, and tailored to our diverse customer base, enhancing their understanding of complex insurance products.
* Cross-functional Collaboration: Work closely with product, marketing, compliance, and customer service teams to ensure consistent messaging and effective communication of key initiatives.
* Brand Consistency: Maintain a strong and consistent voice across all customer communications, ensuring alignment with the company's brand and values.
* Monitor & Analyze Impact: Regularly track and analyze the effectiveness of communication strategies, gathering insights and feedback to refine and improve customer engagement.
* Crisis Communication: Play a key role in managing crisis or urgent customer communication, ensuring clarity, transparency, and timely updates during challenging situations.
Ideal Candidate:
* Experience: At least 3-5 years of experience in a customer communications or marketing role, preferably within the financial services or life insurance industry.
* Strong Communication Skills: Exceptional written and verbal communication skills, with an ability to simplify complex concepts for a broad audience.
* Creative & Strategic Thinking: A creative mindset with the ability to think strategically and develop innovative solutions to engage and inform customers.
* Stakeholder Management: Proven ability to collaborate with internal stakeholders at all levels, ensuring alignment and driving results.
* Attention to Detail: Strong attention to detail, with the ability to proofread and ensure accuracy across all communications.
* Analytical & Data-Driven: Comfortable analyzing communication effectiveness and making data-driven decisions to optimize customer engagement. #LI-PB1

Stowe Australia  is seeking interest from a highly motivated HSEQ Coordinator to be part of our Perth team.

Electrical & Communications Company


Enjoyable workplace with a collaborative and supportive team


Strong stability and opportunities for growth
Attractive Remuneration package and profit share scheme

About us.
Stowe Australia  recognises that our main asset is our people and therefore invests heavily in the development and retention of employees.
Stowe Australia  is considered by the industry as an employer of choice. This is evident from Stowes continued ability to attract and retain quality people in the business. The company has in excess of 100 employees with more than 15 years of continued service with the company.
We do this by providing in-house and external training and development programs so that our employees are continually up skilled in their respective ... Click here to view more detail / apply for HSEQ ? Electrical Service and Communications

Stowe Australia  is seeking interest from a highly motivated HSEQ Coordinator to be part of our Perth team.

Electrical & Communications Company


Enjoyable workplace with a collaborative and supportive team


Strong stability and opportunities for growth
Attractive Remuneration package and profit share scheme

About us.
Stowe Australia  recognises that our main asset is our people and therefore invests heavily in the development and retention of employees.
Stowe Australia  is considered by the industry as an employer of choice. This is evident from Stowes continued ability to attract and retain quality people in the business. The company has in excess of 100 employees with more than 15 years of continued service with the company.
We do this by providing in-house and external training and development programs so that our employees are continually up skilled in their respective ... Click here to view more detail / apply for HSEQ ? Electrical Service and Communications

Stowe Australia  is seeking interest from a highly motivated HSEQ Coordinator to be part of our Perth team.

Electrical & Communications Company


Enjoyable workplace with a collaborative and supportive team


Strong stability and opportunities for growth
Attractive Remuneration package and profit share scheme

About us.
Stowe Australia  recognises that our main asset is our people and therefore invests heavily in the development and retention of employees.
Stowe Australia  is considered by the industry as an employer of choice. This is evident from Stowes continued ability to attract and retain quality people in the business. The company has in excess of 100 employees with more than 15 years of continued service with the company.
We do this by providing in-house and external training and development programs so that our employees are continually up skilled in their respective ... Click here to view more detail / apply for HSEQ ? Electrical Service and Communications

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time.

Today, we are proud to share we’ve served almost 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 200+ pet-obsessed and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to double the average lifespan of dogs and cats by 2050.

Who you are?

Lyka is growing quickly, and no two weeks are the same. You will partner with each of the leads in each organisation to help us grow in headcount and also scale our culture and processes.

You will be part of our high performing and ambitious team and face diverse challenges on the job. If you work well under pressure and want a once-in-a-lifetime opportunity to grow your professional skills this role is for you.

What you will do?

• Be the first point of contact to our customers, advising them on a variety of nutritional and diet-related questions
• Moderating interactions on our existing social media accounts (Insta, Facebook, Pinterest, LinkedIn & Tiktok) to grow our following and maximise the level of engagement with our brand
• Working along side our Community and Social Media Manager, Marketing and broader team with regards to customer insights and feedback on interactions
• Grow long-term relationships with customers and build promoters who are not only customers but raving fans by consistently exceeding their expectations
• Help identify opportunities to accelerate the growth of our communities
• Ensuring the consistency of the Lyka brand across all online channels
• Work with Lyka’s tech team to identify areas to improve customer experience, including on our website, communications and delivery experiences
• Work with Lyka’s operations team to ensure all customer order requests are executed
• Work with Lyka’s growth team to assist in engaging the community and executing customer experience projects
• Problem-solve through sometimes complex and challenging technical enquiries
• Assist in developing Lyka’s Customer Care foundation by establishing and building and implementing tools, protocols, processes and knowledgebase content
• Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission

Your primary role is customer care with a focus on customer interactions on the social media platforms. The social media content is created and published by the Community and Social Media team.

• Helpful, positive and always looking to go above and beyond for customers
• An interest in, and passion for natural feeding
• Ability to demonstrate variable writing styles based on the audience and/or platform
• Have top of class customer service skills, including strong listening, well-versed verbal and written communication skills
• Strong grammar and written English
• Exceptional problem-solver with the ability to liaise directly with customers and escalate critical issues where appropriate
• A team player who's able to thrive in a small but quickly growing team
• A willingness to learn new topics, such as dog nutrition
• Organised and high attention to detail
• Resilient, high sense of ownership and comfortable with fast pace and ambiguity
• Must love animals/pets

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!

• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet wellness company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• 12 weeks of paid parental leave for primary carers and 6 weeks for secondary carers, alongside 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.
• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.

• Flexible working: work from where you get your best work done. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne and offer a working from home allowance for your home set-up.
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
  

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.