Total 43 Others level Customer Service job vacancies in Belfast

Brook Street (UK) Ltd are recruiting a Helpdesk Operator for our leading Public Sector client Education Authority Northern Ireland, Belfast.

As a temporary-full time Helpdesk Operator you will provide administrative and secretarial support within the Maintenance department and carry out the functions of the Maintenance Help Desk.

MAIN DUTIES AND RESPONSIBILITIES INCLUDE

• You will act as initial contact between the Maintenance Manager/Senior Maintenance Officer and the clients of the Education Authority, including principals, Education Authority members, and officers from other Education Authority's, the Department of Education and other educational agencies and the general public.
• You will deal with incoming and outgoing correspondence of a general nature, including drafting responses and/or forwarding to the appropriate officer
• You will prepare and collate all relevant material for the maintenance department.
• You will word process letters, memos, reports and other documents, including those of a confidential nature.
• You will maintain databases, spreadsheets and other documents.
• You will prepare materials for the maintenance manager using appropriate software packages.
• You will respond to all Helpdesk calls / emails / faxes received, ensuring that all communications are logged and actioned appropriately.
• You will operate Helpdesk software, monitoring customer use and software performance and informing Maintenance of actions required.
• You will maintain a professional Helpdesk service at all times, keeping customers informed of the progress of issues logged on the Helpdesk.
• To complete the daily printing of all works orders.

YOU WILL BENEFIT FROM:

• Full training and induction
• Work with a leading Public Sector Organisation that promotes diversity and inclusiveness
• Contribute positively to Education Authority NI's values and mission statement
• The opportunity (however not guaranteed) to apply for internal roles
• Accrue holiday hours as you work
• Brook Street (UK) Ltd back-office support and mentoring
• Ability to work across school admissions teams in all admissions regions across NI.
• No weekend work (Shift pattern Mon-Fri 9am-5pm)

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

The rate of pay is £12.52 per hour, the hours of work are 0900-1700 Monday to Friday.

If you would like to apply for this role, please email your CV via the `Apply` link.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Sodexo believes Government agencies should be places that create an environment of respect. They should be well run and efficient, encouraging productivity. They should support employee wellness and help build communities.

We are looking for a dynamic and enthusiastic Helpdesk Operatorbased inBelfast,who will work inpartnership with a high-profile blue light service organisation to provide excellent customer service to customers and suppliers on the property help desk.

Working under the guidance of the Helpdesk Team Leader you will provide support regardingmaintenance/cleaning across buildings on the client’s site and be responsible for the following

• Respond promptly to incoming calls and emails in line with the client’s service level agreements.
• Stakeholder Management
• Relay information to maintenance teams and monitor planned and reactive maintenance performance, identify areas for improvement, and take remedial action for timely task completion.

You will ideally have strong customer service experience and ideally some experience in facilities management. You will be IT literate, have good knowledge of Microsoft Office applications (Word, Excel, PowerPoint), be proactive, work independently as well as in a team and be able to meet deadlines in a target-driven environment.

This is a full-time dayshift only role working Monday to Friday.

For full details please refer to the Job description.

Package Description

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment
• Access to ongoing training and development programs
• Countless opportunities to grow within the company
• Full training provided
• Health and wellbeing incentives
• Reward and Recognition schemes 
• Flexible working considered
• Volunteering days 
• Cycle to work scheme
• Life Assurance 
• Free parking onsite

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

All offers are subject to full security clearance checks

Ready to be part of something greater? Apply today!

We are seeking a highly organised and motivated Administrator/Receptionist to be the first point of contact for our university community.

This role is essential in providing exceptional administrative support and ensuring smooth operations within the department.

The ideal candidate will possess excellent communication skills, a positive attitude, and a commitment to delivering outstanding service

Main Duties:

• Provide an efficient reception service and/or receive and respond to routine enquiries from/to customers/visitors (email/telephone/face-to-face), escalating requests as appropriate.
• Reproduce letters/documents/presentations typically using standard formats or templates.
• Carry out record keeping, filing, photocopying and data entry to ensure accurate records are maintained.
• Run automated or routine reports to support established Academic Office information requirements (e.g. using QSIS.)

This role is Full time, Temporary ongoing, Monday to Thursday from 0850 to 1700 hours and Friday 0850 to 1625

Benefits

39 days annual leave

£12.39 per hour, paid on a weekly basis

A Basic Access NI is required prior to starting the role

Qualifications:

• Excellent verbal and written communication skills
• Exceptional organisational skills with the ability to multitask effectively
• A friendly demeanor with a customer-service-oriented approach
• Ability to work independently as well as part of a team
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with office equipment
• Proven experience in an administrative or receptionist role, preferably in an educational setting

Please submit an up to date CV today via the "Apply" link

We are currently recruiting for an AO for our client based in Belfast . The successful candidates will be required to start once the vetting paperwork and ANI completed.

Start date: ASAP

Rate of pay: £12.59

Duration: 51 weeks

Hours of work: Full time 37 Hours per week

The contracted hours are 8am - 8pm Monday - Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 - 5.00 Monday to Friday.

No holidays can be accommodated in the first 12 weeks of employment due to the training for this role.

Key Responsibilities:

• UCFS Case Management duties, processing and maintaining UC claims in a digital environment and telephony duties.

• Training will be provided between 21.10.24 - 16.12.24 full attendance is important in order to successfully pass training.

• Sickness / Absence - Due to the nature of the training, full attendance is important during the training period, non compliance may lead to your assignment being ended early.

• Emergency leave will be considered on a case-by-case basis.

• The successful candidate will be office based for the first 6 months of the assignment, the option to work from home may become available after 6 months and depending on performance.

• must have:

• five GCSE/GCE passes (at A, B or C) with Maths and English, plus 2 A Levels or
• Proof will be required at the first stage of registration. Without this we cannot take your application forward.

( Proof of certs required )

• Excellent IT skills, including use of Microsoft Word and Excel.
• Excellent communication skills.
• Proven ability to use your own initiative.

Please send your CV via the link or to

RecCoBelfast

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Are you seeking an opportunity to contribute to a professional culinary team?

Sodexo is searching for a Mobile Food Service Assistant to join our dynamic team in Belfast.

If you are an enthusiastic individual, you would like to thrive in a friendly environment and can help assist preparing mouth watering dishes, then we want to hear from you!

Responsibilities:

• Assist in food preparation, including chopping vegetables, preparing salads and assembling dishes accordingly
• Maintain cleanliness and organisation of food service areas, including the dining area and kitchen facilities
• Provide excellent customer service, including taking orders, serving food and addressing any queries
• Collaborate with kitchen staff to ensure smooth operation
• Follow proper food handling and storage procedures

What you'll bring:

• Previous experience in food service or hospitality is preferred, but not essential
• Full driving licence and own car required for this role
• Strong communication skills
• Attention to detail and a commitment to maintaining cleanliness and hygiene standards
• Ability to work effectively and a willingness to assist in various tasks needed

What we offer: 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a 24hr virtual GP Service
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
• Save for your future by becoming a member of the Mercer Aspire Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

Ready to be part of something greater? Feed our customers and we'll fuel your career!

Apply today and start your journey with Sodexo! 

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

Serve incredible food, enjoy incredible perks!

• Mobile Food Service Assistant
• CTC Security Clearance is require for this role
• 5 days over 7
• 35 hours per week
• £12.00 per hour + Sodexo Benefits
• Full driving licence and own car required for this role, mileage allowance included
• Full uniform and training provided
• Free parking onsite

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.

About the role

Base Location: Belfast (Hybrid working pattern - currently 2 days per week in the office)

Salary: £24,500 + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First

What is the Role?

At SSE Airtricity our customers and our employees are our priority and were currently recruiting for enthusiastic Customer Service Advisors in our gas business to join our growing team. Our contact centre is open from 08:30 - 18:00, Monday to Thursday and 08:30 - 16:30 on a Friday, so there's no weekend work at all!

Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role. When in the office, you'll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and a public transport hub.

Working in one of our Customer Service teams, in this role you will:

- Answer general enquiry calls from our customers who will have a diverse range of questions and needs.

- Follow communication procedures, guidelines and policies.

- Meet personal and customer service team targets and contact centre KPI's.

- Be the voice of SSE Airtricity and an ambassador for our brand.

- Work on multiple systems at once in a fast-paced environment to deliver quality results.

What do I need?

To be considered for this role, we would love you to have:

- A passion for excellent customer service.

- Effective communication skills, including written and verbal.

- The ability to work towards set targets in a regulated environment.

- A confident, resilient and articulate nature.

- The ability to navigate multiple systems simultaneously.

About our Business

SSE is a multinational energy company listed on the FTSE 100, with a vision "to be a leading energy company in a net zero world". Were investing £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.

Part of SSE Plc, Energy Customer Solutions is the Customer facing division - providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. ​​Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB).

SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and were a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Help us power change.

Whats in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE to find out more.

Next Steps

All applications should be submitted online, and suitable candidates will be asked to complete a quick online assessment which will allow them to demonstrate their ability to deliver great customer service.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Andy on 01738 340826. Unfortunately we cannot accommodate fully remote working for this role.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

Serve incredible food, enjoy incredible perks!

Belong in a team and thrive in service as a Food Service Assistant, with our dynamic catering team in Belfast - BT1 3HX. Feed our customers and we'll fuel your career. If you are an enthusiastic individual with a passion for bringing a smile to the plate, then we want to hear from you!

What you'll do:

• Provide excellent customer service to our corporate colleagues, clients and customers
• Assist in daily food preparation tasks, serving up our mouth watering menus
• Maintain cleanliness and organisation of food service areas, including the dining area and kitchen facilities
• Be a team player, collaborating with kitchen staff to ensure smooth operations
• Follow proper food handling and storage procedures

What you'll bring:

• Previous experience in food service or hospitality is preferred, but not essential
• Strong communication skills
• Attention to detail and a commitment to maintaining cleanliness and hygiene standards
• Ability to work effectively and a willingness to assist in various tasks needed

What we offer: 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a 24hr virtual GP Service
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
• Save for your future by becoming a member of the Mercer Aspire Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

Ready to be part of something greater? Apply today and start your journey with Sodexo! 

Friendly customers. Vibrant communities. Exciting careers.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

Food Service Assistant

• CTC Security Clearance required for this role
• 5 days over 7
• 30 hours per week
• £12.00 per hour + Sodexo Benefits
• Full training and uniform provided
• Free parking onsite and good local transport links

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Receptionist
Based in Belfast City Centre | onsite role
8:00am to 5:00pm | Monday to Friday | 40 hours per week
Monday 16th September until Friday 20th September - 1 week only
Pay rate of £12.00 per hour + holiday pay

One of my regular clients has reached out to me for some Reception temp cover at their office based in Belfast City Centre on a Full-Time basis for one week. The cover dates are from Monday 16th September until Friday 20th September inclusive - you must be available for these dates to be considered!

The main purpose of this role will be to provide Reception cover & basic Administration support to the business and would ideally suit an experienced Receptionist who is between jobs at the moment or only interested in temp covers.

Duties involved in this role will include:
* Working on the front-desk Reception, providing excellent service to all visitors & staff entering the office
* Handling any incoming calls, dealing with basic queries when they come in & transferring calls to the appropriate party
* Assisting with meeting room bookings including organising refreshments & stationery
* Ensuring that AV equipment is in good working order and ready for meetings
* Some basic ad hoc administration as required

In order to be considered for this role your skills and experience should include:
* Previous experience in a Reception role - this experience is ESSENTIAL
* Excellent interpersonal & communication skills, both written and verbal
* Solid IT Skills

If this is the role for you, apply now!

Please note that only applicants who have the required skills and experience detailed above will be considered for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Are you seeking an opportunity to contribute to a professional culinary team?

Sodexo is searching for a Mobile Food Service Assistant to join our dynamic team in Belfast.

If you are an enthusiastic individual, you would like to thrive in a friendly environment and can help assist preparing mouth watering dishes, then we want to hear from you!

Responsibilities:

• Assist in food preparation, including chopping vegetables, preparing salads and assembling dishes accordingly
• Maintain cleanliness and organisation of food service areas, including the dining area and kitchen facilities
• Provide excellent customer service, including taking orders, serving food and addressing any queries
• Collaborate with kitchen staff to ensure smooth operation
• Follow proper food handling and storage procedures

What you'll bring:

• Previous experience in food service or hospitality is preferred, but not essential
• Full driving licence and own car required for this role
• Strong communication skills
• Attention to detail and a commitment to maintaining cleanliness and hygiene standards
• Ability to work effectively and a willingness to assist in various tasks needed

What we offer: 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a 24hr virtual GP Service
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
• Save for your future by becoming a member of the Mercer Aspire Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

Ready to be part of something greater? Feed our customers and we'll fuel your career!

Apply today and start your journey with Sodexo! 

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

Serve incredible food, enjoy incredible perks!

• Mobile Food Service Assistant
• CTC Security Clearance is require for this role
• 5 days over 7
• 35 hours per week
• £12.00 per hour + Sodexo Benefits
• Full driving licence and own car required for this role, mileage allowance included
• Full uniform and training provided
• Free parking onsite

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.

About the Role

Base Location: Belfast (with a hybrid working pattern)

Salary: from £29,200 depending on skills and experience + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

What is the Role?

At SSE Airtricity our customers and our employees are our priority and were currently recruiting for a Team Leader in our gas business to join our growing Customer Service Team. Our contact centre is open from 08:30 - 18:00, Monday to Thursday and 08:30 - 16:30 on a Friday, so there's no late nights or weekend work.

Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role. You'll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and public transport.

In this role you will manage a team who will have set Customer Satisfaction and Call Handling targets and you'll take responsibility for the following:

- People management duties including efficient and effective management of both performance and behaviours, listen to team members feedback and resolve any challenges or conflict.

- Providing frequent coaching to advisors based on QA & QE feedback, metrics, customer survey responses, and your own ticket observations.

- Managing and motivating employees to drive a high-performance culture, adhering to company policies and procedures

- Support our Quality Experience framework to help improve knowledge and skillsets amongst your team.

- Effectively manage communications and change across the team.

What do I need?

To be considered for this role, we would love you to have:

- Strong leadership and organisational skills with experience in a similar managerial role.

- The willingness to motivate your team to achieve set targets.

- A results focused mindset, committed to the values surrounding outstanding service delivery through effective performance management.

- The ability to respond positively to change, with a determination to succeed.

- The ability to analyse information and report upon its content.

About our Business

SSE is a multinational energy company listed on the FTSE 100, with a vision "to be a leading energy company in a net zero world". Were investing £20.5bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.

Part of SSE Plc, Energy Customer Solutions is the Customer facing division - providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. ​​Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB).

SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and were a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Help us power change.

Whats in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more. View our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE to find out more.

Next Steps

All applications should be submitted online, and we'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Andy on 01738 340826.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

Are you seeking an opportunity to contribute to a professional culinary team?

Sodexo is searching for a Mobile Food Service Assistant to join our dynamic team in Belfast.

If you are an enthusiastic individual, you would like to thrive in a friendly environment and can help assist preparing mouth watering dishes, then we want to hear from you!

Responsibilities:

• Assist in food preparation, including chopping vegetables, preparing salads and assembling dishes accordingly
• Maintain cleanliness and organisation of food service areas, including the dining area and kitchen facilities
• Provide excellent customer service, including taking orders, serving food and addressing any queries
• Collaborate with kitchen staff to ensure smooth operation
• Follow proper food handling and storage procedures

What you'll bring:

• Previous experience in food service or hospitality is preferred, but not essential
• Full driving licence and own car required for this role
• Strong communication skills
• Attention to detail and a commitment to maintaining cleanliness and hygiene standards
• Ability to work effectively and a willingness to assist in various tasks needed

What we offer: 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a 24hr virtual GP Service
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
• Save for your future by becoming a member of the Mercer Aspire Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

Ready to be part of something greater? Feed our customers and we'll fuel your career!

Apply today and start your journey with Sodexo! 

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

Serve incredible food, enjoy incredible perks!

• Mobile Food Service Assistant
• CTC Security Clearance is require for this role
• 5 days over 7
• 35 hours per week
• £12.00 per hour + Sodexo Benefits
• Full driving licence and own car required for this role, mileage allowance included
• Full uniform and training provided
• Free parking onsite

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.

Brook Street Recruitment is delighted to be working with our client in West Belfast to recruit a new full time and permanent Sales & Customer Service Coordinator to join their expanding team

Reporting to the Sales & Marketing Director, the Sales & Customer Services Assistant will be accountable for supporting the Company's customer service and business development activities to effectively manage customer accounts.

This role will champion outstanding customer support through developing strong customer relationships, providing high quality customer service and managing Company procedures to ensure both customer requirements and business objectives are fulfilled.

Duties

• Managing all sales administration activities re inbound sales enquires & new customer on-boarding processes.
• Generating electronic Sales and Production orders.
• Calculating the quantity of materials required and generating purchase orders accordingly.
• Pricing sales orders using agreed customer pricing structure.
• Maintaining controlled documents.
• Accurately maintaining specification documents.
• Managing stock levels.
• Attending Production meetings to ensure Customer Service requirements are maintained.
• Managing customer service processes & customer forecasts.
• Provide customer requested information i.e., stock reports etc.
• Attend customer visits (on/off site).
• Responding directly to customer queries, confidently and effectively resolving customer service issues.
• Managing the escalation of customer queries as required.
• Liaising with supply chain network.
• Resolve invoice queries.
• Working to monthly targets in line with agreed margins.
• Ensure accuracy of all customer service data for management reporting.
• Working closely with the Accounts team to ensure accurate reporting.
• Ensuring Company policy, procedures and Health & Safety requirements are adhered to at all times.

Criteria

• A minimum of 2 year's proven customer facing/administration experience.
• Demonstrable experience of customer account management.
• Experience of CRM systems would be advantageous.
• Excellent attention to detail with the ability to follow detailed processes and procedures.
• Ability to proactively use your own initiative and prioritise workloads whilst maintaining deadlines.
• Ability to operate effectively and flexibly within a fast-paced environment. and maintain standards whilst working to production schedules.
• Flexible to work cross-functionally across the team.
• Solid problem-solving and decision-making skills.
• Professional communication and interpersonal skills with the ability to build and sustain effective relationships with key stakeholders.
• Strong numeracy and literacy skills.
• Competent IT Literacy, with proficiency in MS Office in particular Excel
• Educational qualifications - Minimum GCSE Level or Equivalent (Maths & English)

Shifts - Monday to Friday - office hours - 9am to 5pm

Salary will depend in experience and can be confirmed on application

Please send CV to Colleen Farquharson via the apply link

Conditioning Centre Operative - Belfast - JR2407_0094

Join Kuehne+Nagel as a Conditioning Centre Operative and be at the forefront of optimising supply chain efficiency.

YOUR ROLE

You will play a vital role in ensuring the smooth operation of our logistics network. Your primary responsibility will be to prepare packages for shipment by assessing, inspecting and conditioning them to meet quality and safety standards.

YOUR RESPONSIBILITIES

• Handling temperature controlled & time critical consignments.
• Accurate and timely recording on temperature data systems.
• Maintain accurate records of incoming and outgoing shipments, including any damages or discrepancies
• Action all Goods In & Goods Out movements of stock via inhouse data systems.
• Training to ensure safety standards with PCM / Liquid Nitrogen & Dry Ice solutions.
• Dealing with driver deliveries, collections, and pick-ups.
• Sort, label and package items according to specified guidelines to ensure safe transport.
• Ensure prompt responses to all emails and phone calls

YOUR SKILLS AND EXPERIENCES

• Previous experience in a warehouse or logistics environment
• Excellent communication and teamwork skills
• Forklift license.( preferable not essential )
• Ability to work well under pressure and to prioritise tasks
• Be able to identify areas of improvements to enhance performance and quality
• Awareness of Quality, Safety, Health & Environment standards.

GOOD REASON TO JOIN

Quick Group of Companies offers competitive wages, Private Medical Insurance, Contributory Pension Scheme, Life Assurance, PHI Income protection. Our Colleagues enjoy our Route 2 Rewards scheme which offers discounts on everything from groceries to holidays, dining out and much more. WeCare for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. As part of the Kuehne + Nagel group of companies, joining our organisation brings a wealth of opportunities to grow and expand your career.

ABOUT KUEHNE+NAGEL

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

uk-resourcing
ukresourcing@kuehne-nagel.com

The Recruitment Co are currently working with a large Public Sector body who are recruiting for a Management Support Assistant.

Main purpose of job

To be responsible to the appropriate senior officer for the provision of business and administrative support including word processing, typing, filing and arranging appointments within the unit. The post holder will also assist in providing support and operational cover for other functions. To carry out all tasks within agreed time and quality targets.

Summary of responsibilities and personal duties

• To provide administrative and secretarial support for the Chief Executive and Chief Executive's Support Unit as required.
• To supervise and manage the performance of any assigned staff to actively ensure their development in line with corporate procedures.
• To deal with incoming and outgoing calls for the Chief Executive and Chief Executive's Support Unit.
• To process confidential incoming mail, internal and external, and distribute and copy on a daily basis.
• To prepare minutes and agendas for meetings and service them as required.
• To type confidential letters and reports (including committee reports) as directed from hand written notes or digital dictation.
• To organise meetings as required including hospitality for meetings, room bookings, lunches and refreshments as required.
• To maintain and develop any filing systems in operation as directed.

Essential criteria Experience
Applicants must, as at the closing date for receipt of application forms, be able to demonstrate on the application form, by providing personal and specific examples, one year's relevant experience in each of the following areas:
(a) carrying out administrative duties which may include diary management including organising appointments and meetings;
(b) liaising with senior management and professional officers; and
(c) servicing meetings including taking minutes and organising agendas.

Special skills and attributes
Applicants must be able to demonstrate evidence of the following competencies which
may be tested at interview:

• Communication skills
• Information technology skills
• Work planning and decision making skills
• Team working and leadership skills
• Customer care skills
• Political sensitivity

To discuss this role in more detail please contact