Total 96 Others level Customer Service job vacancies in Cheadle, SK8 3QD

The Customer Service/Technical Support Agent will be responsible for ensuring a high level of customer satisfaction by efficiently managing customer inquiries, bookings, and technical support related to EDExams. This role also involves invigilation, exam administration, and assisting in the creation and reporting of examinations. You will work closely with candidates, educational centres, and internal teams to facilitate a smooth exam experience, while maintaining a customer-centric and solutions-focused approach.
Key Responsibilities:
• Prioritise and process customer exam bookings and requests submitted via the online booking system.
• Maintain thorough and accurate customer service records, ensuring data privacy and security at all times.
• Use database systems and technology to provide exceptional customer care and technical support via telephone, email, live chat, and screen-sharing software.
• Assist customers with the installation and setup of the EDExams application and troubleshoot basic technical issues.
• Liaise with candidates and exam centres to arrange examination sittings and manage correspondence as needed.
• Check and confirm exam availability for customer sittings.
• Communicate exam results to customers and provide any necessary follow-up support.
• Manage and coordinate all aspects of the exam administration process, including maintaining the examination management system.
• Invigilate exams in accordance with guidelines, identifying and reporting any suspected malpractice to the examination officer or senior management.
• Brief candidates, staff, parents, and carers on examination regulations and requirements.
• Manage conflicts of interest and resolve them efficiently.
• Oversee the conduct of examinations to ensure compliance with guidelines and manage unexpected issues or irregularities.
• Maintain the confidentiality and security of candidate responses and other sensitive information.
• Conduct weekly QA reviews of invigilation recordings to ensure adherence to guidelines.
• Assist in investigating and reporting suspected malpractice when needed.
• Perform any other duties as required by the business or as requested by your Line Manager or Senior Leadership Team.
• Collaborate with the sales team to drive positive sales results when necessary.
• Assist in the online creation of examinations and ensure their accuracy.
• Generate and create reports on examinations to be shared with awarding bodies.
• Maintain a positive, empathetic, and professional attitude toward customers at all times, especially in challenging situations.
• Meet or exceed performance metrics, including response time, customer satisfaction ratings, and resolution time for technical support issues.
• Contribute to continuous improvement initiatives to enhance the customer experience and streamline exam processes.
Personal Skills & Knowledge Required:
• Experience working with or knowledge of Awarding Organisations, EPAOs, Universities, and Training Providers.
• Understanding of current Ofqual legislation and examination standards.
• Strong time management skills with the ability to prioritise and manage multiple tasks.
• Ability to work effectively as part of a team, collaborating with colleagues across all areas of the business.
• High level of confidentiality and discretion, especially when dealing with sensitive information.
• Excellent communication skills, both written and verbal, with a strong customer focus.
• Strong problem-solving skills, with the ability to think on your feet and resolve issues promptly.
• High level of self-motivation and initiative to work independently where required.
• Adaptable and flexible approach to working, with the ability to handle change effectively.
• Basic understanding of software installation, troubleshooting, and resolving technical issues, particularly in a remote support environment.
• Strong interpersonal skills and emotional intelligence, with the ability to handle difficult situations with empathy and professionalism.
Qualifications Required:
• English and Maths GCSE (A-C) or equivalent – Essential
• Proficient in the use of ICT systems for various purposes – Essential
• Customer Service Level 2 NVQ or equivalent – Desirable

Support Worker

Town Cambridge CB1 £11.78ph

Typical Shifts are : Every 7.30am-2.30pm and 2.30pm-9.30pm

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Male* Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our Suez Rd supported living service in Cambridge CB1 area is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in the community, the next you could be unwinding with them playing video games, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should hold a full UK driving license, be resilient, flexible and composed in their approach, have experience with following Positive Behaviour Support plans and reflective practice as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

* Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010

Care Assistant
Make a Real Difference. Join Our Team Today!

Are you a compassionate and caring individual looking for a rewarding career where you can truly make a positive impact on people’s lives? As a Care Assistant, you’ll be providing personal care and support to clients in their own homes, helping them maintain independence, and enhancing their quality of life.

What We Offer:

• Competitive pay rate, travel time and mileage paid as well
• No experience required—we’ll provide full training to set you up for success.
• Opportunities for career growth and development—we’re invested in your future!
• A truly rewarding job where every day you’ll know you’ve made a real difference in someone’s life.

What We’re Looking For:

• A passion for helping others—you genuinely care about making a difference in people’s lives.
• Strong communication skills and the ability to approach tasks with empathy and respect.
• Willingness to learn—we’ll provide you with all the training you need, including First Aid and DBS checks.

Essential Requirements:

• Full UK driving licence and access to your own vehicle (you’ll be travelling within your local community).
• Sponsorship is not available for this role—applicants must have the legal right to work in the UK.

Ready to Start Your Journey?

If you’re ready to begin a career where you can impact lives, learn new skills, and build a fulfilling future, we’d love to hear from you!

Apply today and take the first step towards a rewarding career as a Care Assistant.

Package Description:

Have you ever wanted to make a difference to the lives of vulnerable Children and Young People? Our children’s home in Cheadle Hulme provides residential Care for Children and Young People with who Emotional Behavioural difficulties.

The Together Trust is one of the North West’s leading charities, offering individual care, support, and education to hundreds of children, young people, and adults each year. We are a not-for-profit charitable trust, so every penny goes back into benefiting the people that we support.

You will be working in a caring home environment, nurturing, and supporting the young people we work with helping them to overcome the issues they are facing. You will work with the team and the Registered Manager to give the support that these Children and Young People deserve to help make life better for them.

Location – Cheadle Hulme

Hours - 37.5 hours per week worked on a 7 day rota with 2 non-working days each week.

Salary - £23,412.00 per year with an hour rate of £12.01 per hour.

Salary Enhancements - £96 for sleep-in shifts and a 25% uplift on the hourly rate for weekend shifts.

We also offer….

• Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit, up to 7% company pension contributions and up to 6 x basis salary death in service
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
• Access to our Employee Assistance Programme for you and adults at your home

We also provide a caring, supportive environment for all our employees, with a strong emphasis on a good work / life balance, and this something you can’t put a value on!

About the position….

• As a Children’s Residential Support Worker, you will work as part of a residential childcare team providing support for the children and young people with their physical, emotional, and social needs with an emphasis on promoting their personal growth and independence.
• Working on your own initiative and as part of a team, you will be to preparing and assisting the children and young people to fulfil the aims of their person-centred plan.
• You will support the children and young people with communication and work closely in a team that has a passion to improve their lives whilst in our care.
• You will work flexibly to undertake the full range of duties in a well-planned way that respects and values the children and young people as individuals.
• We provide compassionate, nurturing care for the children and young people who are in crisis and have complex needs, supporting them to move on from a difficult past to a brighter future.

About you….

You don’t have to have any previous childcare experience as full training is provided, but if you have experience that is a bonus! We look for applicants who have the following skills.

• Good communication and interpersonal skills. You’ll be expected to liaise with other staff, parents/carers, and professionals.
• Am ability to work on own initiative and as part of a team, taking the lead when required, maintaining & encouraging open and honest communication.
• A good standard of written English and IT skills would be essential, you will be writing reports and keep record of the Children and Young Peoples progress.
• Transporting children / young people to an activity or school is a requirement. A driving licence that has been held for 12 months would be desirable.

Is this you? Are you ready to make a positive change? Then please take a closer look at the Full Job Description and Person Specification are attached to this advert.

https://www.togethertrust.org.uk/join-us

We are a Real Living Wage employer.

Together Trust has committed to paying all staff a significantly higher salaries than the government minimum wage. By officially registering as a Living Wage employer, we are showing our commitment to our employees, now and in the future.

Apply now!

In order for the Trust to comply with the apprenticeship funding rules, it is a requirement of the role that the successful applicant must be able to evidence that (1) they have the right to work in the UK without additional approval for more than 20 hours each week throughout the year and (2) they have an eligible residency status for the purposes of the apprenticeship funding rules. In most cases this will mean that the individual needs to show that they have been ''ordinarily resident'' in particular countries (including the UK) at least 3 years before the start of the apprenticeship.

We welcome applications from those with a right to work in the UK. We do not currently sponsor overseas staff.

We may remove this vacancy prior to the expiry date if a suitable candidate is found therefore early applications are encouraged.

Shortlisting will take place throughout the duration of the advert as we are seeking more than one individual.

Position: Engraving Excellence Centre Manager

Location: Bromborough, CH62 3QD

Full-time Position: 40 Hours

Wage: Competitive

Overview:

As the Engraving Excellence Centre Manager, you will lead the day-to-day operations of our engraving Centre, ensuring it runs efficiently and productively. This role is critical in maintaining the highest quality standards, creating a positive working environment, and representing Timpson's values. You'll oversee, the production of store and online orders, quality control, colleague training, product displays, cost management, and the continuous improvement of operations.

Key Responsibilities:

1. Operational Excellence:

Manage and oversee all engraving Centre operations, ensuring efficient and productive workflows, with a hands-on approach as and when needed.
Implement and uphold quality control systems to deliver consistently high-quality products.
Monitor costs, labour, and resources to maximise productivity and maintain commercial viability.
Ensure service times are met and align with the expectations set by the Retail and Online Directors.
2. Quality Assurance:

Create and maintain gold-standard displays of products to set a benchmark for excellence.
Regularly review and refine production processes to enhance product quality.
Ensure that quality expectations align with excellence centre standards.
3. Training & Development:

Help design and implement thorough training programs for new and existing colleagues.
Promote a supportive environment where colleagues can develop their skills and progress in their careers.
Help create a multi-skilled team, promoting knowledge sharing and skill development through structured training sessions.
4. Team Leadership:

Create a collaborative and positive team culture aligned with Timpson values.
Actively engage colleagues in goal setting, idea sharing, and problem-solving.
Recognise and reward excellence to promote a high performing culture.
5. Commercial Management:

Analyse management accounts and track performance, making data-driven decisions to improve operations.
Review supplier costs, ensuring cost-effective use of materials, time, and resources.
Identify opportunities for growth and innovation in products and services.
6. Upholding Timpson Values:

Lead by example, promoting Timpson's core values, and commitment to delivering a quality service to stores and customers.
Ensure a welcoming, respectful, and inclusive environment for all colleagues and visitors.
Represent the business with professionalism and a dedication to delivering excellence.
Requirements:

Proven experience in a management or supervisory role within a production or operations environment, ideally in engraving or a similar field.
Strong understanding of quality control systems and cost management.
Exceptional leadership and communication skills, with a focus on team development and culture building.
Excellent organisational and time management skills.
Commitment to upholding Timpson values.
Join Our Team:

If you're a passionate leader committed to quality with a vision for excellence, we'd love to hear from you! We offer fantastic perks and benefits, including a Bonus Scheme, Free Holiday Homes, 'Dreams Come True' experiences, Wedding Support, Scratch Cards, Weekly Lottery, Driving Lessons for Superstars, and even Pet Bereavement Day.

To apply for this exciting position, contact alan.foster@timpson.com by 15th November 2024.

Package Description:

Have you ever wanted to make a difference to the lives of vulnerable Children and Young People? Our children’s home in Bramhall Park, Cheadle Hulme works with Children and Young People who have Emotional and Behavioural Disorders (EBD).

The Together Trust is one of the North West’s leading charities, offering individual care, support, and education to hundreds of children, young people, and adults each year. We are a not-for-profit charitable trust, so every penny goes back into benefiting the people that we support.

You will be working in a caring home environment, nurturing, and supporting the young people we work with helping them to overcome the issues that are facing. You will work with the team and the Registered Manager to give the support that these Children and Young People deserve to help make life better for them.

Location – Bramhall Park, Cheadle Hulme

Hours- 37.5 hours per week

Salary - £23,412

£96 for sleep-in shifts.

25% uplift on hourly rate for weekend shifts.

We also offer….

• Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit, up to 7% company pension contributions and up to 6 x basis salary death in service
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
• Access to our Employee Assistance Programme for you and adults at your home

We also provide a caring, supportive environment for all our employees, with a strong emphasis on a good work / life balance, and this something you can’t put a value on!

About the position….

• As a children’s Residential Support Worker, you will work as part of a residential childcare team providing support for the children and young people with their physical, emotional, and social needs with an emphasis on promoting their personal growth and independence.

• Working on your own initiative and as part of a team, you will be to preparing and assisting the children and young people to fulfil the aims of their person-centred plan.
• You will support the children and young people with communication and work closely in a team that has a passion to improve their lives whilst in our care.

• You will work flexibly to undertake the full range of duties in a well-planned way that respects and values the children and young people as individuals.

We provide compassionate, nurturing care for the children and young people who are in crisis and have complex needs, supporting them to move on from a difficult past to a brighter future.

About you….

You don’t have to have any previous childcare experience as full training is provided, but if you have experience that is a bonus! We look for applicants who have the following skills.

• Good communication and interpersonal skills. You’ll be expected to liaise with other staff, parents/carers, and professionals.
• Am ability to work on own initiative and as part of a team, taking the lead when required, maintaining & encouraging open and honest communication.
• A good standard of written English and IT skills would be essential, you will be writing reports and keep record of the Children and Young Peoples progress.
• Transporting children / young people to an activity or school is a requirement. A driving licence that has been held for 12 months would be desirable.

Is this you? Are you ready to make a positive change? Then please take a closer look at the Full Job Description and Person Specification are attached to this advert.

https://www.togethertrust.org.uk/join-us

We are a Real Living Wage employer.

Together Trust has committed to paying all staff a significantly higher salaries than the government minimum wage. By officially registering as a Living Wage employer, we are showing our commitment to our employees, now and in the future.

Apply now!

If you think you might have the relevant skills and experience, we are looking for, please get in touch jobs@togethertrust.org.uk or apply now.

In order for the Trust to meet its apprenticeship funding rules, it is a requirement of the role that the successful applicant must be able to evidence that they have the right to work in the UK without additional approval for more than 20 hours each week throughout the year.

We welcome applications from those with a right to work in the UK. We do not currently sponsor overseas staff.

We may remove this vacancy prior to the expiry date if a suitable candidate is found therefore early applications are encouraged.

Shortlisting will take place throughout the duration of the advert as we are seeking more than one individual.

Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience.
If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you.

Package Description:

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: helping the people we support celebrate along the road to a brighter future.

Are you looking for a new role that you can shape and develop? Do you have proven experience of working collaboratively with managers, theoretical knowledge together with relevant experience in positive behaviour support?
An exciting opportunity for Positive Behaviour Support Lead (Children & Families) has become available to join our Therapy & Support Services.
Hours - 37.5 hours
Salary - £45,518 per annum with biennial increments
Location - Together Trust Charity, School Hill Cheadle and within services in Stockport, Worsley, Bolton and Greater Manchester
Reporting to the principal PBS practitioner you will play a key role in promoting and maintaining a supportive environment for our young people in our children’s residential settings, and our community. Your primary focus will be on creating strategies and interventions that encourage positive behaviour, improve social skills, and enhance the overall well-being of our young people with disabilities, autism spectrum disorders, harmful sexualised behaviours and emotional behavioural disorders.
The strategic priorities of this role will include developing and implementing positive behaviour support plans and working in collaboration with the registered manager and a multi-disciplinary team to assess the needs of our young people.
Your responsibilities will include but are not limited to:

• Being involved in strategic planning groups where appropriate, consulting on issues relating to PBS.
• Providing training, guidance and coaching opportunities to enable others to develop their knowledge and skills.
• Helping to develop strategies that promote a safe, respectful environment and ensure people are treated with dignity.
• Cultivating a positive, inclusive atmosphere where people feel supported, valued and empowered to grow and succeed.
• Designing, implementing, evaluating and adapting individual recording systems according to the needs of an individual young person.
• Managing caseload and waitlist in a manner that ensure efficient and effective use of resources.
• Keeping up to date with national best practice about provisions for people with learning disabilities, neurodiversity, restrictive practices and challenging behaviour.

We are looking for someone who has:

• Master’s Level qualification in Applied behaviour Analysis, PBS, or other relevant discipline such as psychology.
• Significant experience delivering PBS within a relevant setting.
• Sound knowledge of working within Ofsted’s social care common inspection framework.
• Experience with supporting young people with challenging behaviours.
• Ability to demonstrate working with children or young people with complex needs including learning disabilities and Autism spectrum conditions.
• Experience in delivery of PROACT-SCIPr.
• Driver with own transport is essential.
• A full valid UK Driving licence and access to a vehicle.

Benefits:

• Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit , up to 7% company pension contributions and up to 6 x basis salary death in service
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Cycle to work scheme
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
• Access to our Employee Assistance Programme for you and adults at your home

Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters.

You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.

If you are interested in this position and want to help the Together Trust make a change please take a look at our full job description and apply for this rewarding role.
The closing date for applications is Tuesday 3rd December 2024.
This advertisement may be withdrawn if we identify suitable candidates before the closing date; early applications are encouraged.
Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience.
If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you

Package Description:

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: helping the people we support celebrate along the road to a brighter future.

Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters. You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.

HR Shared Service Administrator (Temporary) – Grade 1Hours - 37.5 hoursWorking pattern - Full Time Salary - £23,412Duration: 6 Months Location - Together Trust Charity, School Hill Cheadle
The Role.We are seeking a detail-oriented and proactive HR Administrator to join our HR shared service team. The ideal candidate will be passionate about HR processes and keen to support the smooth running of our people-related operations and provide effective administrative support to all departments across the Trust.
Key responsibilities include but are not exhaustive.

• Provide general HR administrative support, including maintaining employee records, preparing documents and managing HR databases
• Create letters, contracts for new employees and revision of employment
• Ensure relevant information is provided to payroll by the stated deadlines in line with new starters, leavers and salary amendments
• Ensure relevant communications to stakeholders
• Ensure the DBS check and right to work checks are done in timely manner
• Respond to HR queries from employees, offering guidance on policies and procedures

What you will need to succeed.

• GCSEs (5 A-Cs or equivalent including Maths and English)
• Excellent verbal and written communication skills and organisation skills
• Proficiency in Microsoft Office application (Word, Excel, Outlook), a competent user of excel
• Able to maintain confidentiality in accordance with data protection
• Experience of working in HR – desirable
• Enthusiastic and has a want to develop in role
  

Benefits

• Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit , up to 7% company pension contributions and up to 6 x basis salary death in service
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
• Access to our Employee Assistance Programme for you and adults at your home

Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience. If there is any part of your lived experience you want to keep confidential in some way, please talk to the Recruitment or HR shared service teams and we will do what we can to support you

Shortlisting will take place immediately after the vacancy closes at 10am on the 11th November 2024

JOB TITLE: HEAD OF OPERATIONS AND DEVELOPMENT (SOUTH REGION)

Walsingham Support

We are looking for an energetic and dynamic leader to help transform and grow our care and support services in the South Region if you think that is you, read on...

Work with us and make a real difference to people's lives.

Walsingham Support are a charity that has been enhancing the lives of people with learning disabilities, autistic people and people with complex needs across England and Wales since 1986.

We pride ourselves on putting the people we support at the centre of everything that we do. We do this by delivering specifically tailored support for every individual we work with.

By working with Walsingham Support, you'll be supporting people live their lives to the full. Our people are committed to meeting the evolving needs of people we support and their expectations around how they live.

We reinforce the voices of all those with learning disabilities, autistic people and other complex needs to challenge the status quo, disrupt perceived limitations and influence sector-wide change.

POSITION OVERVIEW - HEAD OF OPERATIONS AND DEVELOPMENT:

As the Head of Operations and Development South Region, you will play a key role in overseeing and optimising the day-to-day functioning of our supported living and residential care services in London and the surrounding area.

You will be responsible for overseeing care and support services across several local authority areas, ensuring excellent quality and full regulatory compliance, driving continuous improvement, managing significant budgets and working closely with the business development team to continue to grow the number of services we operate.

The successful candidate will bring a wealth of experience in social care, along with strong leadership skills and a passion for making a positive impact on the lives of others.

RESPONSIBILITIES OF THIS ROLE:

OPERATIONAL LEADERSHIP:

o As Head of Operations and Development, you will provide strategic leadership to the operations team, setting clear objectives and ensuring the successful execution of day-to-day activities.
o Foster a positive and collaborative work environment, promoting teamwork and effective communication among staff.


QUALITY ASSURANCE:

o Implement and monitor quality assurance measures to uphold the highest standards of care.
o In your role as Head of Operations and Development you will conduct regular audits and assessments to identify areas for improvement and implement corrective actions.


REGULATORY COMPLIANCE:

o Stay up to date with industry regulations and ensure that the organisation complies with all relevant laws and standards.
o Develop and implement policies and procedures to maintain compliance.


RESOURCE MANAGEMENT:

o As a Head of Operations and Development you will effectively manage resources, including staff, and budgets, to ensure optimal operational efficiency.
o Collaborate with HR to recruit, train, and retain a high-performing team.


CLIENT AND STAKEHOLDER RELATIONS:

o Build and maintain strong relationships with the people we support, families, and external stakeholders.
o Address concerns and feedback promptly, working to enhance overall satisfaction scores.


CONTINUOUS IMPROVEMENT:

o As Head of Operations and Development you will identify opportunities for process improvement and innovation to enhance service delivery.
o Implement best practices and keep abreast of industry trends to drive operational excellence.


QUALIFICATIONS - HEAD OF OPERATIONS AND DEVELOPMENT:

o Ideally Level 5 Diploma in Health and Social Care Management
o Proven experience in a leadership role within the social care industry
o Strong knowledge of regulatory requirements and compliance standards
o Excellent communication and interpersonal skills
o Demonstrated ability to lead and inspire a team
o Analytical mindset with a focus on continuous improvement


WE REALLY CARE ABOUT OUR STAFF AND OFFER A WIDE RANGE OF BENEFITS - HEAD OF OPERATIONS AND DEVELOPMENT:

o 33 days annual leave including bank holidays, rising to 43 days depending on length of service.
o Pension scheme contributions.
o Employee Assistance Programme Supplied by Health Assured
o Life assurance equal to three times your salary.
o Bereavement helpline.
o Walsingham Rewards Scheme with extensive discounts on everyday items.
o Exceptional training and continuing professional development opportunities.
o Long service awards.
o Eyecare vouchers.
o Outstanding work bonus payments.
o Recommend a friend bonus of £250.
o Milage paid from your home for work travel


Working arrangements: Hybrid working: home-based but with frequent travel across services in your region.

Head of Operations and Development Salary:

Up to £58,000 per annum

Head of Operations and Development

THE BENEFITS OF WORKING FOR A CHARITY

HEAD OF OPERATIONS AND DEVELOPMENT

Working for a charity can offer a range of unique benefits compared to working for a commercial business. If it is your first time applying for a job at a charity organisation below are some of the notable differences between us and a commercial, corporate organisation:

o SENSE OF PURPOSE: Many people find working for a charity to be more personally fulfilling because they contribute to a cause or mission that aligns with their values. The sense of purpose derived from making a positive impact on society can be a powerful motivator.
o SOCIAL IMPACT: Charities typically focus on addressing social issues, whether it's healthcare, education, poverty, or the environment. Working for a charity allows employees to be part of efforts to create positive social change and improve the lives of others.
o DIVERSE AND INCLUSIVE ENVIRONMENT: Charities often have a strong commitment to diversity and inclusion, reflecting the diverse communities they serve. Employees may find themselves working alongside people with varied backgrounds and perspectives.
o SKILL DEVELOPMENT: Working for a charity may provide opportunities for employees to develop a wide range of skills. With limited resources, employees often take on multiple roles and responsibilities, allowing for skill diversification and professional growth.
o COMMUNITY ENGAGEMENT: Charities are usually deeply connected to the communities they serve. Employees may have the chance to engage directly with beneficiaries, volunteers, and community partners, fostering a strong sense of community and interconnectedness.
o FLEXIBILITY AND PASSION-DRIVEN WORK: While this may not be universally true, some charities offer a more flexible work environment, recognising the passion and commitment of their employees. This can lead to increased job satisfaction and work-life balance.
o POSITIVE WORKPLACE CULTURE: Charities often foster a positive and collaborative workplace culture where employees share a common goal and work together to achieve it. This sense of camaraderie can contribute to a supportive and encouraging work environment.
o YOU ARE NOT MAKING MONEY FOR A BOARD OF DIRECTORS: At Walsingham, any surplus funds generated by the charity goes back into the care of the service users not pay bonuses to directors.
o JOB STABILITY: According to Tori Utley's article for Forbes magazine in 2016, charities are less likely to take risks when expanding, so are less likely to suffer financially compared to companies that focus purely on profit. Many non-profit organisations do not have private owners, and they do not issue stock or pay dividends as rewards.


HEAD OF OPERATIONS AND DEVELOPMENT

Your new company
This well-established business is seeking a customer service administrator to join their team for a 3-month fixed-term contract.
Your new role
You will be responsible for providing excellent customer service to their customers, processing orders, handling queries and issues, dealing with deliveries, handling invoices and POs and supporting the whole end-to-end order process.
What you'll need to succeed
Your previous experience in customer service and administration will help you succeed in this role. You are experienced at processing a high volume of orders and have worked ina similar environment. You are immediately available for work and are able to get to the site in Cheadle 5 days a week. You have excellent customer service and communication skills as well as being highly organised with a keen eye for detail. You're personable, a team player and can also work independently. You're proactive and work off your own initiative.
What you'll get in return
You will receive an excellent rate of £25,000 which is pro rata for the 3 months. You will be working for a successful business with a lot of opportunity to develop your skills. You will also have access to a great benefits package including holidays, pension, discounts and more.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

JOB OPPORTUNITY: QUALITY AND SAFEGUARDING PRACTITIONER (QSP)

DEPARTMENT: Quality & Health & Safety Team

LOCATION: Home-based with Frequent Travel (be at services a minimum of 3 days a week)

CONTRACT: Full-Time, Permanent

SALARY: £34,000 to £36,000 (DOE)

ABOUT US - QUALITY AND SAFEGUARDING PRACTITIONER

Walsingham Support is dedicated to empowering people with disabilities to lead fulfilling lives. We're seeking a QUALITY AND SAFEGUARDING PRACTITIONER (QSP) to join our team a driven individual passionate about creating a culture of continuous improvement and safeguarding excellence. If you're ready to be an integral part of our mission to elevate standards in social care and inspire positive change across all levels, this role is for you!

WHY THIS ROLE MATTERS - QUALITY AND SAFEGUARDING PRACTITIONER

As a QSP, you'll work closely with the Director of Quality & Experience and be part of our Quality Assurance Team. Your focus? To ensure services meet the highest standards of quality and compliance, while being a mentor, a quality expert, and a source of inspiration. Youll help shape the future of care for the individuals we support by driving best practices, conducting mock audits, mentoring managers, and proactively addressing risks. This role is ideal for someone ready to make a meaningful impact across the Walsingham Support network.

KEY RESPONSIBILITIES - QUALITY AND SAFEGUARDING PRACTITIONER

o Quality Assurance & Compliance: Conduct quality reviews, mock assessments, and monitor service improvement plans to maintain and exceed regulatory standards.
o Safeguarding & Mentoring: Provide support on safeguarding matters and ensure staff are trained in best practices, while promoting a culture of quality across regions.
o DATA-DRIVEN IMPROVEMENTS: Analyse data to identify trends, risks, and opportunities for service enhancement.
o Communication & Support: Report findings to stakeholders, deliver targeted support and training, and collaborate to develop effective policies and procedures.
o CONTINUOUS IMPROVEMENT: Champion a culture of excellence, inspire outstanding practice, and support the development of the Quality Assurance Framework.


WHAT WERE LOOKING FOR - QUALITY AND SAFEGUARDING PRACTITIONER

o QUALIFICATIONS: Level 3 in Health and Social Care or equivalent, and at least 3 years experience in a management role within the care sector.
o EXPERIENCE: Proven experience in social care or disability support, with a solid background in quality assurance, regulatory compliance, and policy development.
o Skills & Attributes: Youre analytical, solution-oriented, and an inspiring mentor. Your knowledge of CQC/CIW regulations is advanced, and you excel in building strong relationships and communicating effectively.
o COMMITMENT: You resonate with Walsingham Supports values and are driven to make a positive impact. Willingness to travel and stay overnight as needed.

PERKS OF JOINING US


o FLEXIBILITY: Home-based role with the chance to connect with teams across regions.
o PROFESSIONAL DEVELOPMENT: Opportunity to grow in a supportive environment committed to continuous learning.
o IMPACTFUL WORK: Be a key player in delivering and maintaining outstanding care services.


READY TO JOIN US?

If you're passionate about quality, safeguarding, and making a difference, apply now to become our new QUALITY AND SAFEGUARDING PRACTITIONER.

Together, let's lead Walsingham Support to new heights of excellence.

APPLY TODAY!

Quality and Safeguarding Practitioner

QUALITY AND SAFEGUARDING PRACTITIONER

We really care about our staff and offer a wide range of benefits to each employee:

o Favourable working hours, including part-time roles and bank positions.
o 28 days annual leave (20 days leave + 8 days bank holidays), rising up to 38 days depending on length of service.
o Double pay if you work on bank holidays.
o Pension scheme contributions.
o We can support you to develop in your chosen career field and gain professional qualifications through our apprenticeship offer.
o Life assurance equal to three times your salary.
o Bereavement helpline.
o Employee Assistance Programme supplied by HealthAssured
o Walsingham Rewards Scheme with extensive discounts on everyday items.
o Exceptional training and continuing professional development opportunities.
o Long service awards.
o Eyecare vouchers.
o Outstanding work bonus payments.
o Recommend a friend bonus of £250.
o Access to Blue Light Card savings.


QUALITY AND SAFEGUARDING PRACTITIONER

THE BENEFITS OF WORKING FOR A CHARITY - Quality and Safeguarding Practitioner

Working for a charity can offer a range of unique benefits compared to working for a commercial business. If it is your first time applying for a job at a charity organisation below are some of the notable differences between us and a commercial, corporate organisation:

o SENSE OF PURPOSE: Many people find working for a charity to be more personally fulfilling because they contribute to a cause or mission that aligns with their values. The sense of purpose derived from making a positive impact on society can be a powerful motivator.
o SOCIAL IMPACT: Charities typically focus on addressing social issues, whether it's healthcare, education, poverty, or the environment. Working for a charity allows employees to be part of efforts to create positive social change and improve the lives of others.
o DIVERSE AND INCLUSIVE ENVIRONMENT: Charities often have a strong commitment to diversity and inclusion, reflecting the diverse communities they serve. Employees may find themselves working alongside people with varied backgrounds and perspectives.
o SKILL DEVELOPMENT: Working for a charity may provide opportunities for employees to develop a wide range of skills. With limited resources, employees often take on multiple roles and responsibilities, allowing for skill diversification and professional growth.
o COMMUNITY ENGAGEMENT: Charities are usually deeply connected to the communities they serve. Employees may have the chance to engage directly with beneficiaries, volunteers, and community partners, fostering a strong sense of community and interconnectedness.
o FLEXIBILITY AND PASSION-DRIVEN WORK: While this may not be universally true, some charities offer a more flexible work environment, recognising the passion and commitment of their employees. This can lead to increased job satisfaction and work-life balance.
o POSITIVE WORKPLACE CULTURE: Charities often foster a positive and collaborative workplace culture where employees share a common goal and work together to achieve it. This sense of camaraderie can contribute to a supportive and encouraging work environment.
o YOU ARE NOT MAKING MONEY FOR A BOARD OF DIRECTORS: At Walsingham, any surplus funds generated by the charity goes back into the care of the service users not pay bonuses to directors.
o JOB STABILITY: According to Tori Utley's article for Forbes magazine in 2016, charities are less likely to take risks when expanding, so are less likely to suffer financially compared to companies that focus purely on profit. Many non-profit organisations do not have private owners, and they do not issue stock or pay dividends as rewards.


QUALITY AND SAFEGUARDING PRACTITIONER

Location: Cheadle

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Package Description:

Have you ever wanted to make a difference to the lives of vulnerable Children and Young People? Our children’s home in Bramhall Park, Cheadle Hulme works with Children and Young People who have Emotional and Behavioural Disorders (EBD).

The Together Trust is one of the North West’s leading charities, offering individual care, support, and education to hundreds of children, young people, and adults each year. We are a not-for-profit charitable trust, so every penny goes back into benefiting the people that we support.

You will be working in a caring home environment, nurturing, and supporting the young people we work with helping them to overcome the issues that are facing. You will work with the team and the Registered Manager to give the support that these Children and Young People deserve to help make life better for them.

Location – Bramhall Park, Cheadle Hulme

Hours- 37.5 hours per week

Salary - £23,412

£96 for sleep-in shifts.

25% uplift on hourly rate for weekend shifts.

We also offer….

• Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit, up to 7% company pension contributions and up to 6 x basis salary death in service
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
• Access to our Employee Assistance Programme for you and adults at your home

We also provide a caring, supportive environment for all our employees, with a strong emphasis on a good work / life balance, and this something you can’t put a value on!

About the position….

• As a children’s Residential Support Worker, you will work as part of a residential childcare team providing support for the children and young people with their physical, emotional, and social needs with an emphasis on promoting their personal growth and independence.

• Working on your own initiative and as part of a team, you will be to preparing and assisting the children and young people to fulfil the aims of their person-centred plan.
• You will support the children and young people with communication and work closely in a team that has a passion to improve their lives whilst in our care.

• You will work flexibly to undertake the full range of duties in a well-planned way that respects and values the children and young people as individuals.

We provide compassionate, nurturing care for the children and young people who are in crisis and have complex needs, supporting them to move on from a difficult past to a brighter future.

About you….

You don’t have to have any previous childcare experience as full training is provided, but if you have experience that is a bonus! We look for applicants who have the following skills.

• Good communication and interpersonal skills. You’ll be expected to liaise with other staff, parents/carers, and professionals.
• Am ability to work on own initiative and as part of a team, taking the lead when required, maintaining & encouraging open and honest communication.
• A good standard of written English and IT skills would be essential, you will be writing reports and keep record of the Children and Young Peoples progress.
• Transporting children / young people to an activity or school is a requirement. A driving licence that has been held for 12 months would be desirable.

Is this you? Are you ready to make a positive change? Then please take a closer look at the Full Job Description and Person Specification are attached to this advert.

https://www.togethertrust.org.uk/join-us

We are a Real Living Wage employer.

Together Trust has committed to paying all staff a significantly higher salaries than the government minimum wage. By officially registering as a Living Wage employer, we are showing our commitment to our employees, now and in the future.

Apply now!

If you think you might have the relevant skills and experience, we are looking for, please get in touch jobs@togethertrust.org.uk or apply now.

In order for the Trust to meet its apprenticeship funding rules, it is a requirement of the role that the successful applicant must be able to evidence that they have the right to work in the UK without additional approval for more than 20 hours each week throughout the year.

We welcome applications from those with a right to work in the UK. We do not currently sponsor overseas staff.

We may remove this vacancy prior to the expiry date if a suitable candidate is found therefore early applications are encouraged.

Shortlisting will take place throughout the duration of the advert as we are seeking more than one individual.

Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience.
If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you.

SUPPORT WORKER

Work with Walsingham and make a real difference to people's lives

Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism and other complex needs. We're different because we pride ourselves in putting the people we support at the centre of everything we do. We do this by delivering specifically tailored support for every individual we work with.

o As a valued member of our team, each Support Worker is there to help deliver the quality-of-life people with disabilities deserve. By doing so, the support worker will be supporting our service users to reach their full potential.
o You will help to ensure that Walsingham Support's care is of high quality and person-centred. As a Support Worker you will help to ensure that care is tailored to the needs of each individual and based on their lifestyle.
o As a Support Worker, it is your duty to ensure a high quality and well maintained environment for those we support.
o Each Support Worker is expected to work from a care plan, providing help with day to day living tasks. This might include personal care, meal preparation, housekeeping, providing emotional support, social interaction and visits to activities in their communities.


WE REALLY CARE ABOUT OUR STAFF AND OFFER A WIDE RANGE OF BENEFITS TO EACH SUPPORT WORKER:

o Favourable working hours, including part-time roles and bank positions.
o 28 days annual leave (20 days leave + 8 days bank holidays), rising up to 38 days depending on length of service.
o Double pay if you work on bank holidays.
o Pension scheme contributions.
o We can support you to develop in your chosen career field and gain professional qualifications through our apprenticeship offer.
o Life assurance equal to three times your salary.
o Bereavement helpline.
o Employee Assistance Programme supplied by HealthAssured
o Walsingham Rewards Scheme with extensive discounts on everyday items.
o Exceptional training and continuing professional development opportunities.
o Long service awards.
o Eyecare vouchers.
o Outstanding work bonus payments.
o Recommend a friend bonus of £250.
o Access to Blue Light Card savings.


This is a wonderfully varied role where you will build genuine relationships with the people you care for. You do not need prior experience to join as a Support Worker with Walsingham Support. We provide all the training required! Read on to find out more

This service supports 8 adults with Learning Disabilities and Autism. Your role will be to support these individuals with activities, hobbies, socialising, engaging with the local community and maintaining their personal needs. This can include taking the individuals bowling, swimming, out on walks, for lunch and much more. Ultimately, you will be supporting wonderful individuals to live a happy and fulfilling life.

WHY WORK FOR US

Working for Walsingham Support is a fulfilling and rewarding experience for several reasons. Here are some potential benefits of working for the charity:

o SENSE OF PURPOSE: Knowing that your efforts contribute to improving the lives of others, especially those in need, can be highly fulfilling.
o MAKING A DIFFERENCE: Working for Walsingham allows you to actively contribute to positive change and make a tangible impact on the lives of individuals and communities.
o PERSONAL GROWTH: Working for Walsingham can provide numerous opportunities for personal and professional development.
o EMOTIONAL REWARDS: While the work can be emotionally challenging at times, many find the emotional rewards of helping others to be deeply satisfying. Witnessing positive changes in the lives of those the charity serves can be a powerful motivator.
o ALIGNMENT WITH PERSONAL VALUES: If you are passionate about a social care or social issues, working for Walsingham Support will align with your values and allow you to actively contribute to addressing that issue.

The Recruitment Co are looking for Customer Service Advisers for our distribution client based in Stockport.

Duties will include:

• Receiving Inbound Calls
• Using social media to respond to messages
• Replying to emails
• Providing information about products and services
• Taking orders
• Processing payments
• Addressing complaints

Shifts and pay:

9am-6pm 5 days over 7, so must be prepared to work some weekends.

£12 per hour

This is a really exciting opportunity to join a rapidly growing company.

Temp to perm for the right candidate.

CPManchesterGS