Total 123 Others level Customer Service job vacancies in Cincinnati, OH 45236

Major Duties:

• Timekeeper for all of EMS
• Utilizing various information technology (IT) formats and computer applications,
• Planning and coordinating a variety of general office support services, such as requisition, purchase, storage, and maintenance of stock levels, installation, repair, maintenance and disposal of office equipment, preparation of UPS packages, completing media duplication requests, etc.
• Data collection and management
• Establishing and maintaining databases
• Assisting with preparation and presentations for meetings and functions,
• Supports Service functions in the execution of Fiscal Year End activities in financial management functions,
• Provide tracking information and assists management and program managers in the budget
• Scheduling ergonomics assessments and distributing the equipment.
• Purchasing equipment, maintaining contracts.
• Performing regional and local trend analysis and other related studies
• Other related tasks as assigned.

VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Major Duties:

• Timekeeper for all of EMS
• Utilizing various information technology (IT) formats and computer applications,
• Planning and coordinating a variety of general office support services, such as requisition, purchase, storage, and maintenance of stock levels, installation, repair, maintenance and disposal of office equipment, preparation of UPS packages, completing media duplication requests, etc.
• Data collection and management
• Establishing and maintaining databases
• Assisting with preparation and presentations for meetings and functions,
• Supports Service functions in the execution of Fiscal Year End activities in financial management functions,
• Provide tracking information and assists management and program managers in the budget
• Scheduling ergonomics assessments and distributing the equipment.
• Purchasing equipment, maintaining contracts.
• Performing regional and local trend analysis and other related studies
• Other related tasks as assigned.

WHAT IS THE TAXPAYER ADVOCATE SERVICE (TAS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Advocate Service (TAS), Executive Director Case Advocacy (EDCA), Area 4

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

• Evaluates computer hardware and software with regard to its selection or utilization or designs systems and software for accomplishment of work through computer technology.
• Performs server and desktop installation, and basic cabling; in addition to systems administration of laptops, desktop and server systems connected to local and wide area networks.
• Responsible for evaluation, selection, installation, acceptance testing, modification, maintenance, vendor liaison, training, distribution, customer support and general trouble shooting.
• Consults with customers, analyze their needs, and ensure their participation in the development of IT solutions.

Major Duties:

• Maintains accountability and security of patients' effects, patient clothing, indigent supplies, linen and uniforms. Incumbent must also be able to use and maintain all sanitation equipment and chemicals in the cleaning process.
• Gives written and oral instructions to subordinate employees and work leaders, handles all types of emergency situations, including winter weather and other potentially severe weather preparedness, emergency responses, pandemic outbreaks, and integrated pest management concerns.
• Plans and schedules short and long range work assignments, analyzes work schedules, determines manpower requirements, materials, methods, procedures and equipment required to accomplish various objectives within the Medical Center.
• Sets priorities and deadlines to facilitate the ease of operations, yet maintains flexibility and adaptability to meet emergent and changing situations and provides information and advice to his/her superior(s) on work accomplishments through written and oral reports.
• Plans a training schedule that meets the needs of the housekeeping workforce and meets all requirements on training, and maintains an inspection and quality control program to point out necessary project work to include identifying, scheduling, and administering projects for intensive floor care, carpet care, and restroom tile floor scrubbing quarterly, semi-annually, and annually.
• Assigns and directs the work, methods, and procedures to his/her subordinates, defines the standards of quality to be met, instructs subordinates on difficult work operations, and reviews the work while in progress and after completion, and changes work plans, work assignments, and methods as necessary to reduce or control costs and to accomplish the work of the unit as effectively as possible.
• Determines the equipment, material, and maintenance required for a variety of floor and wall finishes, assures that equipment or supplies are ordered and delivered to the work site so that work and projects are not delayed, and maintains a balanced work load and coordinates work schedules with personnel or other services when affected and makes sure the safety of customers is not compromised.
• Assists in planning and conducting a training and safety program, and maintains proper records of quality control inspections and action plans.
• Maintains a proper leave program for his/her staff, is responsible for recommending promotions, disciplinary actions, and all other personnel actions in accordance with policies, Equal Employment Opportunity, and The Union Master Agreement, and is also responsible for keeping written records for his/her areas, and is also responsible for interviewing and selecting new employees for the Housekeeping and Linen Department, maintains all records necessary for accountability and statistical records for preparation of reports, maintains linen, uniform and supply inventory records and uses these records to recommend purchases of employee uniforms, indigent clothing or supplies, marking and mending supplies, etc.
• Identifies problem areas in the administration of the Linen/Uniform Patient Assistance Program, recommends and assists in conducting linen usage reviews, linen inventories, and ward quota revisions, and identifies and recommends corrective action in the problem areas.
• Responsible for the direct supervision of 15-20 Wage Grade-2 Housekeeping Aids, 4-5 Wage Grade-2 Linen Management Specialists, 2-3 Wage Grade-3 Housekeeping Aids, 1 Housekeeping Aid Work Leader Grade-2, and up to 6 Compensated Work Therapy (CWT) workers.
• Other duties as assigned

The Cincinnati VA Medical Center (CVAMC) is a two-division campus located in Cincinnati, OH and Fort Thomas, KY serving 15 counties in Southwest OH, Northern Kentucky, and Southeast Indiana with 6 Community Based Outpatient Clinics located in Bellevue, KY; Florence, KY; Lawrenceburg, IN; Hamilton, OH; Clermont County, OH, and Georgetown, OH. The CVAMC also supports two off main campus locations in the Cincinnati area via an Eye Center and Mental Health Outreach Community Division.

The mission of the Caregiver Support Program is to promote the health and well-being of family caregivers who care for our nation's Veterans, through education, resources, support, and services. Under the VA MISSION Act, VA is significantly expanding services and supports provided to family caregivers of Veterans of all eras.


Other duties and responsibilities include but are not limited to the following:

• Provides specialized consultation on the administrative and clinical considerations of the CSP as referenced in VHA Directive 1152 (1).
• Provide education and training, respite care, mental health services, beneficiary travel (to attend required caregiver training and for an eligible Veteran's medical appointments), a monthly stipend payment, and access to health care (if qualified) through the Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) as set forth in VHA Directive 1152 (1).
• Will be assigned to work independently with multiple VA healthcare services and with community agencies, leaders and organizations with no access to direct clinical supervision.
• Assess a Veteran's functional needs, including the need for personal care services using standardized assessments--which will assist the Centralized Eligibility and Appeal Teams (CEAT) in determining eligibility.
• Assess Veterans needs for personal care services, particularly Activities of Daily Living (ADLs), supervision, protection or instruction, working closely with the CSP Manager and/or designee(s), to complete Veteran functional assessments and re-assessments. The incumbent will also assist other program staff in providing clinical services, completing notes and gathering/monitoring data related to the day-to-day functioning and evaluation of the program.
• Conducts initial home assessments as part of the application or reassessment process for the Program of Comprehensive Assistance for Family Caregivers. The purpose of these home visits is to assess for functional and mobility needs and safety as well as to assess need for personal care services using standardized assessments--which will assist the CEAT in determining eligibility.
• Assists in the day-to-day operations of the CSP specific to his/her area of assignment and ensures compliance and collaboration with local facility and the VA Central Office CSP initiatives.
• Participates in face-to-face or virtual contact with the caregiver and Veteran to assess function and the need for personal care services, and as needed, the development and application of directed clinical treatment interventions.
• Utilizes and assists in maintaining a data monitoring system to measure the efficacy of the program and assists in collecting and analyzing local data for reports. Evaluates program progress and outcomes and utilizes data to continuously modify and improve the program, processes, and use of a standardized assessment instrument.
• Advises and collaborates with interdisciplinary teams throughout the medical center on caregiver issues. Creates educational tools, develops programs and implements training focused on specific caregiver needs/issues. Provides education and in-­service training to VAMC employees, Veterans, families and caregivers.
• Provides ongoing consultation and support to colleagues regarding caregiver support. Develops and facilitates caregiver support groups (face-to-face or virtual) and educational programs.
• Serves as a consultant for navigating the complex processes caregivers, Veterans, and families encounter when interacting with government and community agencies.
• Collaborates with the VA Patient Aligned Care Team (PACT), mental health, and geriatric primary care clinicians to provide Veteran and staff education on caregiver issues and to obtain input on Veteran's functional needs. Coordination will include chart review, case consultation, in-person, phone or electronic communication, and training of patient aligned care team clinical social work staff.
• Responds to inquiries from the Centralized Eligibility and Appeals Team and will be responsible for tracking and processing applications, wellness contacts and annual assessments.

VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Major Duties:

• Monitors and creates work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow.
• Assures coverage of all areas of responsibility and conducts ongoing reviews to ensure quality of work.
• Certifies accurate and timely scheduling of appointments.
• Distributes and balances workload and creates and maintains employee work schedules.
• Assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• Supports patient safety standards using the correct Veterans Affairs identification of all patients.
• Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
• Ensures all necessary health/administrative information is integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning.
• Participates in the daily teamlet huddles and weekly team meetings.
• Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topic.
• Assists staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services.
• Ensuring the clinic setup is closely monitored to effectively support the needs of the clinic and providing the necessary recommendations to ensure compliance or corrective actions and the appropriate level of access.
• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work). Works with the team to reinforce the plan of care and self-help solutions and enters appropriate information into the electronic record.
• Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community)and bringing to the attention of the provider.
• Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor.
• Performs other duties as assigned

VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Major Duties:

• Monitors and creates work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow.
• Assures coverage of all areas of responsibility and conducts ongoing reviews to ensure quality of work.
• Certifies accurate and timely scheduling of appointments.
• Distributes and balances workload and creates and maintains employee work schedules.
• Assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• Supports patient safety standards using the correct Veterans Affairs identification of all patients.
• Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
• Ensures all necessary health/administrative information is integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning.
• Participates in the daily teamlet huddles and weekly team meetings.
• Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topic.
• Assists staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services.
• Ensuring the clinic setup is closely monitored to effectively support the needs of the clinic and providing the necessary recommendations to ensure compliance or corrective actions and the appropriate level of access.
• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work). Works with the team to reinforce the plan of care and self-help solutions and enters appropriate information into the electronic record.
• Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community)and bringing to the attention of the provider.
• Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor.
• Performs other duties as assigned

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.


As a Mission Support Specialist your typical work assignments may include:

• Performing administrative support services, to include Records Management, Privacy Act, official mail control, postal management, forms management, correspondence management, reports control, record keeping, etc.
• Performing human resources liaison services support, such as preparing requests for personnel actions.
• Managing division fleet services, including vehicles timely maintenance, service, repairs, supplement equipment, and documentation.
• Responsible for the Division's personal property management, logistics, and inspections and internal controls functions.
• Performing functions related to the Division Task Force Officer (TFO) program.

WHAT IS THE TAX EXEMPT/GOVERNMENT ENTITIES (TEGE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Tax Exempt and Government Entities, Exempt Organizations and Government Entities, EO Rulings and Agreements, Closing Group 7845

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The teamlet provides the majority of the healthcare needs for an assigned panel of patients. The teamlet works collaboratively with other members of an expanded health care primary care team including pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care. Important Interfaces and collaborations also occur with larger health care system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs

The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. The AMSA has expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc. Other assignments at this level include, but are not limited to: processes incoming patient secure messaging through MyHealtheVet and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing Information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre- appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community). For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity difficulty, and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time

Work Schedule: 7:30 a.m.-4:00 p.m.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 91422-A

VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Major Duties:

• Executes a full range of housekeeping activities in patient and non-patient care areas.
• May be assigned to any tour and may be required to work in various designated areas during any tour of duty.
• Works independently with general supervision or works with a team and is responsible for the full range of cleaning duties in an assigned area throughout the medical facility.
• Performs floor maintenance which will include Stripping, Waxing, and Scrubbing of various floor types throughout the facility.
• Cleans doors, doorframes, baseboard corners and edges, and stairwells.
• Tasks are accomplished by sweeping, dust mopping, damp and wet mopping, scrubbing,
  stripping, refinishing, buffing, vacuuming and extracting carpets and runners, spot cleaning areas, and high and low dusting.
• Periodically utilizes pressure washers and heavy industrial powered and battery operated equipment the above task.
• Adjusts, cleans, and performs minor maintenance on this equipment and changes attachments for their proper use in achieving the best results.
• Empties trash and wastebaskets, replaces liners. Transports general refuse, regulated medical waste and recycling to central collection areas.
• Cleans rest rooms, bathrooms, and shower rooms, ensuring that they are cleaned and meet acceptable standards (cleans, disinfects, and deodorizes lavatories, showers, bathtubs, urinals, and toilet bowls; cleans mirrors, sinks, and water fountains; washes and polishes light and toilet fixtures).
• Replenishes supplies of paper towels, toilet paper, hand sanitizers, and soap in all areas where dispensers are located.
• Moves and arranges furniture, patient wardrobes, beds, etc. in the assigned area to accomplish cleaning tasks.
• Provides bed-making services in patient care areas and OD rooms; cleans mattresses, springs, and bed frames; and cleans bedside stands, over bed lights, blood pressure cuffs, bed tables, etc. in patient rooms.
• Removes bags of soiled textiles from patient rooms and transports to the designated soiled room in each ward area; Loads and unloads clean textiles from bulk carts.
• Restocks clean textile closets, cabinets, shelves, carts, and participates in inventory management activities.
• Cleans patient care ice machines in nourishment kitchen areas; cleans stainless steel on storage instrument cabinets and counters, elevators in lobbies, wards, diet kitchens, and nurse utility rooms; and cleans water fountains.
• Provides interim cleaning of windows and window ledges from the inside, cleans glass door and other glass surfaces; and replaces curtains and cleans blinds.
• Cleans and/or replaces needle boxes.
• Periodically cleans specific non-critical Reusable Medical Equipment (RME) in inpatient and clinical areas of the medical center.
• Additionally, the position may work with and provide guidance to a Compensated Work Therapy (CWT) worker
• Perform other duties as assigned.

VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Major Duties:

• Monitors and completes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.
• Assures coverage of all areas of responsibility and conducts ongoing reviews to ensure quality of work.
• Certifies accurate and timely scheduling of appointments.
• Assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• Supports patient safety standards using the correct Veterans Affairs identification of all patients.
• Ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning.
• Assist in the Beneficiary Travel Program and Health Benefits Unit and other duties within the clinic.
• Participates in huddles or meetings; participates and provides input in problem solving on operational issues or procedures; shares information and collaborates with the medical team/Lead MSA/Supervisor to assure continuity of care.
• Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topic.
• Provides administrative support to professional staff.
• Assists staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services.
• Proactively resolves patient concerns/complaints or triages concerns to appropriate personnel.
• Develops effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies; facilitate/process secure messaging with the patient and team
• On an as needed basis, may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit.
• Personally, greets veterans into the clinic in a manner to put them at ease. Completes the patient check-in process. Gives assistance and directions as needed. Is responsible for making sure that insurance card information is entered into the computer, as necessary.
• Processes all Release of Information requests in a timely manner following the Act (HIPAA) guidelines, as necessary.
• Schedules next appointments or consultations in the computer following VA scheduling rules/directives and schedules all patient travel timely.
• Performs other related duties as assigned, including providing coverage to peers on an as needed basis.

VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Major Duties:

• Plans and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility.
• Assigns and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met
• Evaluates new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary.
• Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
• Responsible for managing medical center primary care clinic grids and clinic cancellations, clinic letters, and any other clinic scheduling needs in collaboration with the Medical Service Administrative Officer.
• Works collaboratively in the Medical Service and performs all related duties; customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics. S/He must assist with clinic contingency plans by adjusting appointment times, locations, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• Assures Medical Support Assistant staff explains the agency's mandate to collect insurance information to veterans, their families, and other eligible patients.
• Contributes to the revenue collection process by identifying patients with third party insurance.
• Must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• Must be able to train staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities
• May be asked to participate in Medical Service huddles and weekly team meetings where patient care planning and management occur. Will rotate this to assure all Medical Support Assistant staff is in attendance and understands the process for their assigned teamlet(s).
• Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.
• Performs other duties as assigned

Licensed Practical Nurse- The Licensed Practical Nurse (LPN) performs assigned duties in a manner that promotes quality health care, positive customer service and the maintenance of an environment committed to serving the Veteran. The LPN also performs assigned duties in a manner that promotes quality health care, outstanding customer service, and the maintenance of an environment committed to serving the Veteran. The LPN is considered a novice and performs within this functional statement under close supervision of the Nurse Manager or designee. Assigned tasks require basic technical competence and skill.

Duties and responsibilities include but are not limited to:

• Demonstrates knowledge of practical nursing care exercising judgment in planning and intervention, requiring supervision to provide a practical knowledge of human body structure, sterile techniques, and procedures.
• Cares for Veterans in accordance with established nursing procedures, standards of care, and plan of care.
• Completes work under the close supervision of an RN or Provider. May require routine or detailed higher level review depending on the complexity of Veteran care.
• Managing clinic workflow. Ensuring intakes are conducted in a timely manner and providing direction to patients as they await their appointments.
• Assist in panel management and access through daily huddling and weekly scrubbing, reviewing scheduled appointments.
• Demonstrates technical competence to prepare, administer, and appropriately document Veteran education of medications, and nursing actions taken for commonly prescribed oral, topical, subcutaneous, intramuscular, and/or intravenous medications as permitted by approved local facility policies and procedures.
• Completes education, training, and competency (when required) to perform with guidance and supervision a range of diagnostic support duties which may include but not limited to EKG, bladder scan, ear irrigations, wound care, doppler, pulse oximetry, weights, and other procedures requested by provider within LPN scope of practice.
• Demonstrates technical competence in phlebotomy and Point of Care Testing (POCT) where offered.
• Complete education, training, and competency (when required) to perform and participate with guidance and supervision Telehealth activities which may include VA Video Connect (VVC), Store & Forward, Clinical Video Telehealth and/or Home Telehealth Modalities.
• Seeks guidance from appropriate resources to interpret unclear or unfamiliar drugs or dosages.
• Demonstrates the ability to recognize the Veteran's response to medication administered and/or contraindications to medications, reporting any noted change in Veteran's condition to RN or Provider.
• Recognizes and documents changes in Veteran's condition, reporting changes to the RN and/or Provider, initiating action with direction.
• Demonstrates knowledge and ability to recognize urgent and emergent patient care situations and seeks assistance of the RN and/or Provider.

• Primary Care
• Outpatient services