Total 73 Others level Customer Service job vacancies in Corporativo Mexico

• Provide professional nursing care through the delivery, management, and coordination of care and services in a clinic setting through face-to-face encounters or via telehealth/virtual nursing.
• Manage acute and episodic healthcare concerns, health maintenance and promotion, disease prevention and management, patient education, case management, and coordination of care for patients throughout the healthcare system.
• Make independent nursing diagnoses by analyzing assessment data to determine patient care needs, i.e., preventive services, health promotion, health maintenance, or health-related problems or issues.
• Obtain and screen radiology, laboratory, and pathology study results, notifying the credentialed provider of abnormal results.
• Document all nursing care and services in the patient’s electronic health record.
• Perform medication administration via various routes (e.g., oral, optic, ophthalmic, rectal, vaginal, intramuscular, subcutaneous, intravenous, topical, etc.).
• Provide health education/coaching to patients, significant others, and/or family members/caregivers.
• Participate in continuing education programs and engage in evidence-based improvement projects to update and/or maintain skills and advance clinical practice.
• Orient, train and mentor civilian, military, and/or contract personnel.

This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and\/or missing information.

This position is being announced concurrently under Direct Hiring Authority (DHA) procedures. Please review vacancy announcement number IHS-25-CR-12579810-DHA for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.

• Determines procedures for lab tests to be performed in the section. Develops and implements the use of protocols for performance of tests and evaluation of results.
• Develops procedures and establishes parameters for correlation of test results and preset troubleshooting protocols.
• Defines references values/ranges using statistical methods; sets up and monitors recordkeeping systems and effective quality control procedures.
• Prepares reagents and stores of coagulation factor-deficient plasma for functional and immunologic assays of specific coagulation factors.
• Performs complex and unusual tests and studies requiring specialized knowledge and skill (e.g., fibrin split products, quantitative and qualitative abnormalities of fibrinogen, platelet life span, platelet procoagulant and aggregation abnormalities, platelet function and nucleotide metabolism in patients on cert antineoplastic drugs).
• Evaluates the validity of data in relation to the test system and assay procedures. Integrates and correlates test data with other laboratory and patient data to lead to a conclusion about the normality of a system.
• Evaluates, modifies, or adapts new methods or revises standard techniques to improve or expand quantittativeness, accuracy, precision, specificity, or proficiency of analyses.
• Trains personnel in the Laboratory Department and the facility in various laboratory computer applications and their updates, including training manuals and drafting policy and procedure documents as requested by the Laboratory Director and/or Laboratory Supervisor.
• Recommends appropriate access levels and menus for all department employees and hospital employees.
• Acts as primary contact person for the laboratory service and for information services to disseminate information about the computer system.
• Prepares report related to workload reports, Quality Assurance reports, infection control, utilization studies and other requests specific to the laboratory software application and the electronic health record.
• Maintains the laboratory interface (Data Innovations or other similar system) system. Connects all laboratory instruments and monitors for changes and corrects any errors that may affect patient resulting.

This position is being announced concurrently under Delegated Examining procedures. Please review vacancy announcement number IHS-25-CR-12599383-DE for eligibility requirements. NOTE: Applicants must apply separately to each announcement in order to be considered.

• Performs a wide range of clinical laboratory tests/examinations for use in clinical diagnosis, patient
  screening, patient therapy, and other authorized purposes.
• Selects, performs, evaluates, and monitors the performance of routine and specialized test procedures using
  manual and/or automated techniques in accordance with established protocols.
• Conducts studies of blood cell morphologies, body fluid analysis, and urinalysis.
• Prepares solution, reagents, and media required for the conduct of tests/examinations.
• Selects, performs, evaluates and monitors the specialized test procedures, obtains analytical data, coverts to reports and reports results to appropriate individuals.
• Establishes standards and instructions for calibrating or standardizing instruments and equipment at the
  periodic intervals established by the manufacturers and CLIA/Laboratory Accrediting Organization
  regulations.
• Determines the causes or possible significance of abnormalities and departures from the norm when test
  results do not conform to expectations.
• Develops procedures and establishes parameters for correlation of test results.
• Assists with developing, implementing and overseeing policy related to health quality and safety standards
  for laboratories with the goal of meeting accreditation standards.
• Provides technical assistance to other laboratory testing personnel.

This position is being announced concurrently under Excepted Service/Merit Promotion procedures. Please review vacancy announcement number IHS-25-CR-12599382-ESEP/MP for eligibility requirements. NOTE: Applicants must apply separately to each announcement in order to be considered.

• Performs a wide range of clinical laboratory tests/examinations for use in clinical diagnosis, patient screening, patient therapy, and other authorized purposes.
• Conducts studies of blood cell morphologies, body fluid analysis, and urinalysis.
• Prepares solution, reagents, and media required for the conduct of tests/examinations.
• Selects, performs, evaluates, and monitors the performance of routine and specialized test procedures using manual and/or automated techniques in accordance with established protocols; the specialized test procedures, obtain analytical data, convert to reports and report results to appropriate individuals.
• Establishes standards and instructions for calibrating or standardizing instruments and equipment at the periodic intervals established by the manufacturers and CLIA/Laboratory Accrediting Organization regulations.
• Determines the causes or possible significance of abnormalities and departures from the norm when test results do not conform to expectations.
• Develops procedures and establishes parameters for correlation of test results.
• Assists with developing, implementing and overseeing policy related to health quality and safety standards for laboratories with the goal of meeting accreditation standards. Provides technical assistance to other laboratory testing personnel.

• Plan, direct, and coordinate health center property and supply operations.
• Implements and maintains procedures for the acquisitions processes.
• Repairs and maintains all government-owned and rental equipment.
• Provides technical assistance and coordination on discrepancies for goods received and assures receiving reports are processed in accordance with established procedures.
• Directs and ensures full utilization of available storage space, rotation and inventory of warehouse stock items.
• Monitors supply operations and ensures safety, hazardous materials, and good housekeeping practices are established and maintained.
• Serves as the Contracting Officer's Technical representative (COTR) for various supplies, equipment and service contracts and other Service Unit projects as assigned.
• Assures that property accountability system is establish and maintain for personal and real property in accordance with established procedures.
• Maintain quarters management by performing duties such as assigning quarters, terminate records, issue keys to occupant, and maintains living quarters.
• Supervises General Services and Security Management Department. Coordinate and distributes workload among subordinates and develop work schedules
• Monitors supply expenses, acquisition processes of supplies, materials, services and equipment.
• Performs other related duties assigned.

• Drives a diesel driven cab-chassis truck with an actual GVW of 26,000 lbs. x 40 feet in length, (medical mobile van) ½ ton pick-up trucks, vans, and sedans, to carry out the objectives of the work unit.
• Responsible for the basic maintenance of assigned program vehicles and the loading and unloading of health supplies and equipment used by the Staff.
• Coordinates and documents all required repairs and services with the contracted service agency, assures that the work is accomplished in a timely manner.
• Empties, cleans and sanitizes the unit to ensure it is ready for the next day and checks connections to proper connections for electrical and computer supplies.
• Completes work orders as needed and informs supervisor.
• Provides assistance with explaining the health care practices, health instructions, and health teaching/education presented by the health care/service providers, individual clients, family members, groups, outreach clinics and other community settings.
• Assists with the patient registration process by helping patients in completing forms and ensure forms are signed by patients.
• Assists with clerical duties of patients' medical documents including copying, routing, referrals filing, date entry, etc.
• Assists with health promotion projects/program.
• Cleans the Medical mobile van after each use including floors, counters and equipment. Follows the infection control procedures.

The Care Coordinator RN employs clinical and organizational skills to provide safe, quality, and efficient nursing care for Veterans seeking scheduled, walk-in or urgent mental health services in any of our outpatient clinic settings. Specific responsibilities include, but are not limited to, direct patient care, screening and evaluation of behavioral consults, triage of secure messaging, phone calls, consults, and assessment and triage of Veterans who seek walk-in and/or urgent mental health care.

The RN duties throughout the BHCL Outpatient Clinics may entail, but not limited to:

• Quickly responding to patients medical and psychiatric needs, floating for staffing coverage, administering Basic Life Support, assisting with patient falls, triaging walk-ins, administering injections, and/or transporting (ambulating or wheelchair-assist) patients to the Emergency Department or other clinics throughout the hospital.
• Accountable for adhering to established policies, standards of care, and practice and for demonstrating leadership, self-direction, experience, and creative approaches to the management of complex patient care.
• Create and foster an environment of Veteran advocacy and is accountable for adhering to established policies and standards of care.
• Provides education to Veterans, their families, and BHCL staff members, as well as staff throughout this Medical Center.
• Assesses and analyzes age and culturally-specific psychosocial, medical, spiritual, and social needs of Veterans aged 17 years and above who are seeking access to any Behavioral Health services.
• Identifies his/her own area of learning needs to maintain current knowledge of psychiatric nursing, utilizing current literature, and continuing education.
• Is actively involved in Performance Improvement (PI) activities and participates in unit, service and Medical Center committees and task forces.
• Is directly responsible to the BHCL Outpatient Nurse Manager.

The following duties are required of the position; they include, but are not limited to:

• Planning, organizing, developing, implementing, controlling, and refining comprehensive patient management/clinical support within clinic.
• Demonstrated success with utilization of evidence-based methodology in improving patient care outcomes and quality of care.
• Demonstrable success with implementing inter-disciplinary Telehealth Programs
• Provides services, technical counsel, and leadership guidance necessary to section staff. to meet the care and treatment needs of patients within the clinic.
• Should be a forward-thinking provider who embraces primary care delivered via Patient Aligned Care Team (PACT) model.
• Maintain records of meetings that include reports of conclusions, data recommendations, responsible person, actions taken, and an evaluation of effectiveness of actions taken as appropriate.
• Develop policies and procedures to assure effective management, ethics, safety, communication, and quality within the section and between Primary Care and other services as appropriate.
• Must demonstrate knowledge and skills in interpersonal relations through appropriately and courteously relating to internal and external customers.
• Must have ability to work collaboratively with HAS and Nursing Management
• Must demonstrate ability to lead Process/Performance Improvement (PI), and quality assurance initiatives in primary care.
• Positively support the goals of the Primary Care Services, the mission of the Hospital and the VA Health Care System.
• Maintain and promote high ethical, clinical, and administrative standards that are carried into the decision-making process.
• Responsible for developing both long- and short-term plans for his/her Section giving special consideration to the integration of the Primary Care Services programs within other Extended PACT services to ensure an interdisciplinary approach.
• Makes recommendations to the Chief, and Assistant Chief, of Primary Care regarding all resource management issues, including equipment, space, educational opportunities etc.

Duties include but not limited to:

• Work with Veterans and their families who are experiencing a wide range of complicated medical, psychiatric, emotional, behavioral, financial, legal, and psychosocial problems.
• Serves as a liaison between Veterans and/or their families and VA and community resources in order to ensure thorough delivery of services.
• Provides consultation and education to Veterans and their families regarding community resources, VA benefits and specialty programs, and advance directives.
• Facilitates action for community placements through collaboration with Veterans and their families as well as interdisciplinary treatment team members to ensure that appropriate community placements are completed in a timely manner

Duties include but not limited to:

• Work with Veterans and their families who are experiencing a wide range of complicated medical, psychiatric, emotional, behavioral, financial, legal, and psychosocial problems.
• Serves as a liaison between Veterans and/or their families and VA and community resources in order to ensure thorough delivery of services.
• Provides consultation and education to Veterans and their families regarding community resources, VA benefits and specialty programs, and advance directives.
• Facilitates action for community placements through collaboration with Veterans and their families as well as interdisciplinary treatment team members to ensure that appropriate community placements are completed in a timely manner

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

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Duties common to a GS-05 Physical Science Technician:

• These positions work in a variety of program areas such as Water Resources, GIS, Caves, Geology, Air and/or Water Quality, etc. Duties will vary by location.
• Assists with and/or implements established natural resource management projects (e.g., field examinations, field surveys, inventories, etc.) related to one or more of the physical sciences.
• Collects and organizes field data following instructions and standardized procedures. Performs routine and recurring testing of collected samples.
• Monitors and evaluates conditions in assigned program area. Evaluates observed conditions and problems and makes preliminary determinations on the cause of problems noted.
• Utilizes a variety of computer programs to compile, reduce, store, retrieve, analyze, and report data and other resource management information, including natural science research and long-term monitoring projects.

• Manages and coordinates all the third-party activities by screening all third-party cases for possible tort liability and reporting any such cases to the Office of Regional Counsel.
• Processed and reviews Resource Patient Management System (RPMS) reports and any correspondences from Contract Health, Health Information Management (HIM-Medical Records), Patient Registration/Admissions and the Business Office
• Researches medical records for outside clinical summaries, reviews date of service visits, verifies 3rd Party Coverages and payments received and adds this information into the FMCRA Portal-Business Office.
• Performs a thorough review of billing record(s) requested from the attorney's or legal entities and insurance carriers.
• Ensures that all patient documents have patient identification on each page, year activity stamp/sticker, documents and forms in chart sequential order, master control log updated, and chart is clearly identified as combined and complete.
• Maintains and coordinates the archiving of clinical logs (i.e. Emergency Room, Operating Room) in hybrid environment.

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Major Duties:

• Incumbent assists in the maintenance, repair, and stabilization of sites built of stone and mortar.
• Assists in mixing soils, water, and amendments for mortars as prescribed.
• Removing damaged portions of walls or other similar architectural features in preparation for repair of damage stabilization and original fabric, as directed by supervisor.
• Implementing prescribed preservation treatments (capping, veneering, re-pointing, resetting, new laying, etc.).
• Recording the location, time, materials, and labor involved in the treatment process.

- Installs, inspects, and performs modifications and repairs to electrical power support systems such as electrical power plants and power distribution equipment.
- Performs preventive maintenance on electrical power support systems.
- Performs major repair, replacement, and overhaul of power support system components such as diesel, multi-fuel, or gas turbine engines, and electrical accessories of engines.
- Troubleshoots electrical power support systems such as electrical power plants and power distribution equipment.
- Maintains, inspects, repairs, diagnoses, and modifies aircraft arrestor barrier units.
- Maintains records and documents actions.
- Utilizes safety practices and procedures following established safety rules and regulations and maintains a safe and clean work environment.