Total 131 Others level Customer Service job vacancies in Field Based US - Just

Job Title: 1st Line Service Desk Analyst

Salary: £27,929 - £29,326

Contract: Permanent

Location: Homebased Northwest

Weekly Hours: 35 Hours

So…. What is this role exactly?

This is an exciting opportunity for an experienced 1st Line Service Desk Analyst to join our ICT team. This is an opening for someone looking to continue to develop their IT career with a business that offers homeworking, flexibility, and progression.

We are looking for someone who shares our passion for providing first-class ICT support to our employees whilst ensuring customer service excellence.

What will my working week look like?

You will be primarily homebased, living within the Northwest, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings, training courses and provide ICT support to our Head Office as and when required, in person an on a rota-based system.

What will I be responsible for doing?

Working as part of the 1st line team you will be the first point of contact for all ICT related issues.

Phone line support – Answering calls into the Service Desk, triaging, and raising tickets with end users and providing first time fixes where possible.

BAU (Business as Usual) support – Taking tickets from the Service Desk to work on your own and with support from 2nd and 3rd line colleagues, to fix and fulfil a wide range of incidents and requests across different hardware and applications.

Youggle House support – Onsite, in person support on a rota-based system, looking after our Head Office ICT, ICT appointments, audio visual meeting rooms, printers and drop ins to the Service Desk.

SLaM (Starters, Leavers and Movers,) – Once trained, manage our intakes of new staff. From receiving the requests, creating accounts, and preparing users equipment to delivering the equipment and basic IT instructions to groups of new starters in person at head office, managing accounts that may be moving within the business; ensuring that access levels are kept appropriate and the timely processing of leavers accounts, all on a rota-based system.

Personal development – Time set aside for you to undertake training courses to develop your skills in future technologies that the business and Service Desk adopt, set by management.

Utilising your technical ability, you will showcase….

• your ability to perform 1st line fixes across a variety of ICT incidents and requests - utilising the 2nd line team as an escalation point to ensure the customer receives an efficient and effective resolution.
• your extensive troubleshooting skills working in a hybrid environment.
• your ability to independently plan and prioritise workload to ensure service levels are maintained.
• your excellent communication skills, with strong listening and questioning ability, and excellent attention to detail to ensure information is recorded and reported accurately.
• Work with the team lead to help develop new and existing procedures that will assist and improve the Service Desk’s operation.

And what would make me stand out from the crowd?

To be successful as a 1st Line Service Desk Analyst, here at YHG you will ideally have…

• experience supporting and troubleshooting MS Windows 10 and 11, Office365 Admin and MS Teams.
• the ability to diagnose hardware faults across a wide range of equipment, printers, laptops, peripherals, audio visual meeting room equipment, etc.
• the ability to demonstrate basic network troubleshooting skills.
• basic knowledge of managed wireless networks, adding devices etc.
• a strong understanding of Active Directory, folder permissions, security groups and group policy.
• the ability to configure and support mobile devices in an MDM environment.
• strong customer service skills with the ability to communicate effectively at all levels.

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer £27,929 - £29,326 for a 35 hour week, and 25 days annual leave (holidays also increase with length of service) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

HR Services: please ensure a tenancy auto-reject questionnaire is used for this

Closing Date: 28th November 2024

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1

Every day people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as a Community Support Co-ordinator you can be the difference between people just surviving and really living.

You will be part of Scotland’s leading charity providing support to people with chest, heart and stroke conditions to live life to the full again. Our Community Health Support Services form a nationwide network of local support groups, nurses, volunteers and one-to-one support teams helping families adjust to life with a heart or lung condition or after a stroke.

We are looking for a Community Support Coordinator to join our amazing team in the Tayside area. This role is focused on making sure that people affected by chest, heart and stroke conditions get the help they need and get back to doing the things that matter to them.

Through our Community Support Services, you will support people to have the confidence and tools to self-manage their health condition and live as independently as possible. You’ll also help people get back to doing the things that are important to them – from simple things like walking to their local shop following a stroke, to returning to a sky-high hobby of gliding!

You’ll be directly involved in supporting people with chest, heart and stroke conditions through both one-to-one and group services in both community and hospital settings. You’ll work with the rest of the Community Support Services team in Tayside, and manage a team of incredible volunteers, to make a real difference to the lives of people with our conditions.

Candidates don’t need to have medical knowledge as training is provided on our health conditions. We are looking for someone with a positive attitude towards people with disabilities and long-term conditions; an understanding of the challenges faced by people with chest, heart and stroke conditions including Long Covid; an understanding of community service provision; the ability to recruit, manage and motivate a team of volunteers; and excellent communication and interpersonal skills.

At Chest Heart & Stroke Scotland, our mission is to ensure there’s No Life Half Lived in Scotland – and you can be a vital part of that. We are Scotland’s leading organisation for person-centred, user-led community support for people with our health conditions.

Applicants must have a car and a current valid driving licence (expenses are paid at mileage rate).

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance.

CHSS also supports flexible recruitment through Working Families and we are “Happy to Talk Flexible Working”.

In line with our commitment to safeguarding, this role is subject to a PVG check. CHSS is committed to equality of opportunity and to providing a service which is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.

If you are interested in this post, please see our website at: www.chss.org.uk/workforus where you will be able to apply online or contact the HR Department via email to recruitment@chss.org.uk

If you would like to find out a bit more about the role before applying, you can contact Darlene.drummond@chss.org.uk

Please note CVs will not be accepted.

Package Description:

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: helping the people we support celebrate along the road to a brighter future.

Whether that's helping people to live independently, or creating spaces to learn, work and play, you'll be making sure adults with disabilities or complex health needs have a chance to thrive, right in the heart of their local communities.

We have a rewarding new opportunity for a Senior Community Support Worker (Positive Behaviour Support) to work within our new service based in Wythenshawe however supporting young people and families across Manchester.

Working therapeutically within a person-centred PBS model you will support young people and families to stay together and thrive. Our ultimate goad is to improve the quality of life for all those we support.

The service is based in Wythenshawe, Manchester however you will work across Manchester supporting several families.

As a specialist service there is a comprehensive package of training and support either internally within the Trust's Learning & Development Team or externally with our professional partners (which include social services and CAHMS).

The role includes……..

As a Senior Community Support Worker (Positive Behaviour Support) you will provide first line management to a team of Community Support Workers (Positive Behaviour Support), developing their capability through demonstrating the right values and behaviours, mentoring staff, and supporting their ongoing development.

You will work alongside other practitioners within the service and community, to upskill and increase the resilience of children and their families. You will have the opportunity to receive formal Positive Behaviour Support (PBS) training and coaching from qualified behavioural specialists.

What can you bring to the service...?

• Do you have an NVQ Level 3 in Children & Young People’s Workforce, or equivalent QCF?
• Do you have experience of and coaching staff, and nurturing team development?
• Do you have considerable experience working with children with disabilities, including autism?
• Can you manage difficult and challenging situations whilst maintaining high standards of care and support?
• Can you make a direct positive impact on the lives of children and their families?

Benefits include…..

• Annual Leave 27-day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit, an initial contribution of 4% company pension contributions and up to 6 x basis salary death in service
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
• Access to our Employee Assistance Programme for you and adults at your home

Help us make a change to the people we support.

To discover the full details of this rewarding role within the Together Trust take a look at our Job Description.

If this sounds like the place for you, and you think you have the relevant skills and experience we are looking for, apply now. If you have any questions relating to the role, please get in touch at jobs@togethertrust.org.uk. We would love to hear from you!

This service is regulated by Ofsted therefore all employees must be over the age of 22 years at the time of joining the service.

We may remove this advert should we find the success candidate prior to the closing date therefore early applications are encouraged.

We currently do not provide sponsorship but we welcome applications from those who have the right to work in the UK.

In order for the Trust to comply with the apprenticeship funding rules, it is a requirement of the role that the successful applicant must be able to evidence that (1) they have the right to work in the UK without additional approval for more than 20 hours each week throughout the year and (2) they have an eligible residency status for the purposes of the apprenticeship funding rules. In most cases this will mean that the individual needs to show that they have been ''ordinarily resident'' in particular countries (including the UK) at least 3 years before the start of the apprenticeship.

Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience.
If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you.

A detailed overview and the main responsibilities of the role can be found in the Job Description attached .

Do you have lived experience ofmental health challenges andservicesand have adesire to support others on their recovery journey? If so, we invite you to join our teamin this unique and rewarding role.



Merseycarefoundation trust have produced an animation available onYouTubewhich explains the role of peer support / lived experience workers from ateam’sperspective which potential candidates may find helpful it can be found at:


https://www.youtube.com/watch?v=oCCS8MCStuM


Any prospective candidates who feel they wouldbenefitfromadditionalsupport & guidance tosubmitan applicationare encouraged to reach out to us atthe following email address in thefirstinstance: peersupport@merseycare.nhs.uk



Therole involves building supportive and respectful relationships with service users, helping themidentify,explore,and achieve meaningfuland sustainable recoverygoals.


By sharing personal recovery stories, the worker will inspire confidence and self-belief in others, promoting essential coping, self-help, and self-management techniques.


A key responsibility isfacilitatingcommunity engagement by helping service users connect with community groups and networks, which promotes social inclusion and a positive identity. The role also involves advocating for service users' rights,accompanyingthem to appointments,welcoming them to a service, signpostingadviceand promoting autonomy and self-management. Additionally, the worker will contribute to fostering a recovery-oriented environment by working with multidisciplinary teams and using strengths-based, non-discriminatory language to support recovery-focused activities.




Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

A detailed overview and the main responsibilities of the role can be found in the Job Description attached .


This advert closes on Wednesday 23 Oct 2024

The Home Care Package (HCP) team provide individually planned and coordinated suite of support and services designed to assist older people who need support to remain living independently, in their own homes.  

• Casual position covering the area spanning from Laurieton to Kempsey (office based in Port Macquarie). MUST be living in this LGA. 
• Open to experienced and new Support Workers with a min Cert III in Aged Care
• 25% casual loading + Not-for-Profit Salary Packaging to maximise your take home pay

We are looking for a Support Worker to work casually across our Home Care Packages program.  Home Care Packages responsibilities:

• Deliver high-quality individualised support and assist our older adult clients, supporting them to maintain and develop their independence so that they can lead enriching and fulfilling lives.
• Follow and implement individual service plans, healthcare, and positive behaviour support plans.
• Provide companionship, conversation, and emotional support and support with personal care in the client's home.
• Assisting with transportation to attend appointments.

To view a copy of the full Position Description, click here. Alternatively, if you’d like more information about the position, please contact Angelique Scarpias (Case Manager) at Angelique.Scarpias@each.com.au 

Who we are looking for
If you have experience working as a Support Worker, are qualified with a Minimum Cert III in Aged Care, Community Support or related field, and enjoy variety in your day, you might be exactly the person we're looking for!

• Minimum Cert III Qualification in Aged Care, or Individual Support (must have completed aged care components).
• Experience working with older adults.
• The ability to follow and implement individual service plans, healthcare, and positive behaviour support plans.
• A desire to use your skills and experience creating fun and interesting activities that support older adults to engage more consistently with their community and peers.
• A valid driver’s licence.

Every day people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.

Join Chest Heart and Stroke Scotland (CHSS) as Operations Support Officer – Office and Events and become part Scotland’s leading charity that provides support to people with chest, heart and stroke conditions to live life to the full again. Our Community Healthcare Support Service forms a nationwide network of local support groups, nurses, volunteers and one-to-one support teams helping families adjust to life with a heart or lung condition or after a stroke.
You will support the delivery of our No Life Half Lived 2 Strategy by ensuring efficient and inclusive customer service to internal stakeholders.

This will include line management of our Operations Support Administrators, ensuring their continued professional development and providing training on event support and H&S.
You will oversee and develop team processes and procedures, and continuously review the current arrangements for improvement opportunities.
This role will play a key role in delivering the Operational Support Team’s operational plan.

As the Officer for Office and Events, you will focus on ensuring HSE compliance within the office space as well as overseeing logistics support to various events and admin support to training opportunities in the charity.

CHSS also supports flexible recruitment through Working Families and we are “Happy to Talk Flexible Working”.

In line with our commitment to safeguarding, this role is subject to a Basic Disclosure check. CHSS is committed to equality of opportunity and to providing a service which is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.

If you are interested in this post, please see our website at: where you will be able to apply online or contact the HR Department via email to recruitment@chss.org.uk

Please note CVs will not be accepted.

• Exciting opportunity to be part of our NEW MH, AOD & SP service in Queensland!
• Part-time (0.8FTE) ongoing position based in either Rockhampton or Hervey Bay.
• $54 - $61ph + Super + Not-for-Profit Salary Packaging up to $18,550 + Flexible working conditions.

EACH is proud to be the Lead Agency of the Mental Health, Alcohol and Other Drugs, and Suicide Prevention (MHAODSP) program, a new initiative delivering comprehensive, integrated, and person-centred care across the CCQ region (Central Queensland, Wide Bay, Sunshine Coast).

Collaborating with 9 partnering organisations the aim of this service is to address service gaps by enhancing accessibility and integrating primary mental health care, AOD, psychosocial support, and early intervention and prevention through a multidisciplinary, person centred model of care. Click here to learn more. 

Job Description 
Fostering a flexible, supported, and empowered team culture, the Team Leader for the Psychological Treatment Services in Residential Aged Care Facilities within the new MHAODSP program will lead and support a multidisciplinary team to deliver high-quality mental health services.

The role includes providing clinical and operational support within Residential Aged Care Facilities (RACFs) for psychological treatment services, maintaining a small client caseload, overseeing the quality of client files and data, and ensuring program KPIs are met.  The Team Leader will also manage stakeholder relationships, co-design supports with community stakeholders, and develop operational systems and protocols. This position requires strong leadership, mental health expertise, and the ability to foster a collaborative team culture. 

 

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Kerry Boyd (Service Design Manager, National Practice Lead - NDIS and Early Childhood Approach) at kboyd@each.com.au

About you 
If you have background in working with older adults, preferably with complex mental health issues, and extensive experience managing teams in programs supporting older adults with mental health challenges, trauma, and substance use, then we encourage you to apply! 

You will also have:

• Knowledge of service systems in health, homelessness, education, and family violence contexts.
• Expertise in mental health, trauma, social determinants of health, and principles of recovery. 
• Ability to deliver therapeutic interventions supporting people with co-occurring issues, as well as experience in triage, assessment, and referral allocation. 
• Strong verbal and written communication skills, adept at building effective relationships. 
• Ability to assess and manage risks while prioritising client rights and outcomes.
• Competency in working with young people and families from diverse cultural or community backgrounds, including First Nations Australians, those from LGBTIQ+ communities, and those from remote and migrant communities. 

Location: Based in Huddersfield or Peterlee with hybrid working and some requirement to travel between sites
Are you a strategic HR leader with a passion for people and culture? Do you thrive in dynamic environments and have a proven track record of driving HR excellence in large organisations? If so, we have an exciting opportunity for you to join our People Team at ZIGUP as the Head of HR – Claims and Service.
As the Head of HR – Claims and Service, you will be a trusted advisor to our claims and services businesses, providing influence and coaching on all people-related matters. You will play a critical role in developing and executing people strategies, policies and initiatives that align with our subsidiary businesses’ overall objectives and contribute to their success.
This is an exciting time to join ZIGUP as we embark on an ambitious journey to grow and scale up our operations. We are committed to putting people at the heart of our plan, ensuring our approach is centred on enhancing the employee experience. You’ll have the opportunity to shape and drive our people strategy, making a significant impact on our business and the lives of our employees.
Join ZIGUP as the Head of HR – Claims and Service and enjoy some outstanding benefits …
Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …
Salary – Up to £80,000 per annum based on experience, enhanced by generous car allowance and a 10% annual bonus.Annual leave - Start with 28 days, increasing to 29 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Generous employer contributions of 7.5%. Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
About you

First and foremost, working as part of the HR Senior Leadership Team, you’ll have substantial experience of delivering HR for a workforce of 2,000+ colleagues. Your background includes navigating the complexities of large matrixed organisations or PLC’s and understanding the unique challenges they face.
You’ll be solutions focussed and commercially astute with a strong background in HR business partnering and relationship building with a passion for delivery.
You’ll have a strong track record of developing and executing HR strategies and people plans that align with business objectives. Your strategic initiatives have supported business growth and driven organisational success, making you a key player in your previous roles.
You ideally hold a CIPD level 7 Qualification.
You’re experienced in supporting operating board directors, coaching and influencing senior leaders and Managing Directors on a wide range of HR decisions and initiatives.
You’ll have experience working within either the insurance, automotive or contact centre industry.
Ideally, you have proven experience in driving Diversity and Inclusion initiatives. You understand the importance of a diverse workforce and have implemented strategies that promote an inclusive culture, ensuring that the organisation reflects the diversity of its customers and communities.
Preferably, you have experience in organisational development and design, having led initiatives that enhance the efficiency and effectiveness of the organisation and understand the different approaches to strategic workforce planning.

About us
ZIGUP is a leading integrated mobility solutions provider. We're trusted by many of the UKs leading insurance and leasing companies, fleet operators, OEMs and blue-chip corporates, delivering a wide array of solutions from vehicle rental and fleet management to accident management, vehicle repairs, service and maintenance.
Our Purpose? Keeping customers moving, smarter.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.

JOB PURPOSE
The Small Repairs Officer (SRO) will provide a handyperson / small repairs and medical adaptions installation service to older people and people with disabilities within Lanarkshire, living primarily in privately owned or privately rented accommodation.
This work will form a key part of the Lanarkshire Care & Repair Service delivery.

MAIN DUTIES AND RESONSIBILITIES
1.
Arrange appointments and carry out assessments of small repairs, adaptations and improvements required by clients, advise clients on cost, agree tasks to be undertaken and make arrangements for the work to be carried out.
2.
Arrange appointments and carry out small repairs, adaptations and improvements within the operational requirements of the Care & Repair Project.
3.
Work with clients requiring minor adaptation equipment to determine best position for items in relation to their needs.
4.
Work with clients to install prefabricated metal handrails and grab rails
5.
Work with clients to install modular metal ramps to allow access via wheelchairs to and from the property.
6.
Work with Social Work to install community alarms, associated wireless peripheries and key safes when required.
7.
Purchase materials, arrange delivery of and maintain appropriate and accurate records in respect of these in accordance with our policies and procedures.
8.
Either directly or via other Care & Repair staff, assist clients in securing the services of suitable contractors for works that clients wish to have carried out but which are out with the scope of the SRO.
9.
Either directly or via other Care & Repair staff, offer information and advice on referral routes to assist with energy efficiency, home security, fire safety, finances etc and to assist clients in accessing specialist information and advice in respect of these from the appropriate agencies.

GENERAL
1.
Maintain appropriate and accurate records including financial records to assist in the monitoring and reporting requirements of the Care & Repair Project in accordance with our Policies and Procedures.
2.
Provide weekly reports to the Chief Executive and provide information and data on at least a weekly basis to the Office Coordinator to enable the Care & Repair data base and records to be kept up to date.
3.
Liaise with Care & Repair staff, personnel from health, social work, housing and other appropriate information and advice agencies as required to achieve the aims and objectives of the Care & Repair Project.
4.
Ensure that any allocated SRO vehicle is at all times used and maintained in a safe, roadworthy and clean condition and is kept securely when not in use.
5.
Assist in ensuring that all tools and equipment used by the SRO are used and maintained in a safe and clean condition, meet the requirements of our Health and Safety Policy and are kept securely when not in use.
6.
Ensure that our Code of Conduct, Health and Safety Policy and Equalities Policy are followed at all times.
7.
Ensure the maintenance of confidentiality at all times in respect of all Care & Repair business.
8.
Keep up to date on relevant guidance, legislation, practices and procedures and undertake training as required.
9.
Undertake other duties from time to time which contribute to meeting the objectives of the post as directed by the Care and Repair Chief Executive.

TRAINING & DEVELOPMENT
Within budget constraints and taking account of staffing levels within Lanarkshire,
Care & Repair opportunities are afforded to all staff members to undertake relevant training.

Please email enquiries@careandrepair-lanarkshire.co.uk to arrange for an application pack to be forwarded to you.

Applications will only be considered when using the Care & Repair Application Pack and CVs will not be considered.

Every day people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as a Community Support Co-ordinator you can be the difference between people just surviving and really living.

You will be part of Scotland’s leading charity providing support to people with chest, heart and stroke conditions to live life to the full again. Our Hospital to Home services form a nationwide network of local support groups, nurses, volunteers and one-to-one support teams helping families adjust to life with a heart or lung condition or after a stroke.

We are looking for a Community Support Coordinator to join our amazing team in the North area. This role is focused on making sure that people affected by chest, heart and stroke conditions get the help they need and get back to doing the things that matter to them.

Through our Community Support Services, you will support people to have the confidence and tools to self-manage their health condition and live as independently as possible. You’ll also help people get back to doing the things that are important to them – from simple things like walking to their local shop following a stroke, to returning to a sky-high hobby of gliding!

You’ll be directly involved in supporting people with chest, heart and stroke conditions through both one-to-one and group services in both community and hospital settings. You’ll work with the rest of the Community Support Services team in Grampian, and manage a team of incredible volunteers, to make a real difference to the lives of people with our conditions.

Candidates don’t need to have medical knowledge as training is provided on our health conditions. We are looking for someone with a positive attitude towards people with disabilities and long-term conditions; an understanding of the challenges faced by people with chest, heart and stroke conditions including Long Covid; an understanding of community service provision; the ability to recruit, manage and motivate a team of volunteers; and excellent communication and interpersonal skills.

At Chest Heart & Stroke Scotland, our mission is to ensure there’s No Life Half Lived in Scotland – and you can be a vital part of that. We are Scotland’s leading organisation for person-centred, user-led community support for people with our health conditions.

Applicants must have a car and a current valid driving licence (expenses are paid at mileage rate).

CHSS also supports flexible recruitment through Working Families and we are “Happy to Talk Flexible Working”.

In line with our commitment to safeguarding, this role is subject to a Basic Disclosure check. CHSS is committed to equality of opportunity and to providing a service which is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.

If you are interested in this post, please see our website at: where you will be able to apply online or contact the HR Department via email to recruitment@chss.org.uk

Please note CVs will not be accepted.

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Clinical Trainer
- PIPHomebased with Occasional Travel
Permanent, Full time
Band 4 / Up to £48,000 per annum
Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.
As Clinical Trainer, you will be responsible for shaping and delivering new entrant and continuous professional development training programs for health professionals, allied health professionals and other clinical personnel.
You will support the transition of knowledge and skills from traditional healthcare to gaining the foundations of functional assessments to ensure the clinician gains approval with the DWP and the delivery of high-quality customer interactions and reports.
Your main responsibilities:

- Create and update training materials, manuals, and curricula based on DWP guidelines, industry standards, best practices, and regulatory requirements.
- Utilise various instructional methods, including lectures, hands-on training, case studies, and simulations.
- Assess the clinical skills and competencies of healthcare professionals through observation, evaluations, and simulations.
- Collaborate with other healthcare professionals, subject matter experts, and department leaders to identify training needs and develop targeted programs.
- Incorporate technology and e-learning tools to enhance the effectiveness of training programs.
- Stay abreast of advancements in healthcare technology and integrate them into training initiatives when appropriate.
- Expert user of DWP proprietary IT platform.
- Collaborate with DWP and other stakeholders on training outcomes and initiatives for development of the programmes.

What you’ll need to do the role:

- Minimum 12 month’s experience as a Health Care Professional (nurse, doctor, paramedic, OT or PT) with the DWP in PIP.
- Accreditation and approved status as an HP with the DWP for PIP.
- Post Graduate Diploma Education or equivalent.
- GMC/ HCPC / NMC registered with no restrictions to practise & a proven record of relevant Continual Professional Development (CPD) and revalidation.
- Minimum 12 months operational experience as a DWP approved Clinical Trainer, with working knowledge of DWP benefits such as PIP.
- A background in clinical education and mentorship with knowledge of healthcare regulations and accreditation standards
- Prior experience in healthcare training, coaching, and mentoring
- A keen eye for detail and accuracy

What we offer

- Up to 6% contributory pension scheme
- Life insurance
- Revalidation and funding for GMC/NMC/HCPC pin
- 4 days paid Continued Professional Development per annum.
- 25 days annual leave plus bank holidays. Options for annual leave purchase & carry over.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Proud member of the Disability Confident employer scheme

Every day people with chest, heart and stroke conditions leave hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as Advice Line Call Coordinator you can be the difference between people just surviving and really living.

You will be part of Scotland’s leading charity providing support to people with chest, heart and stroke conditions to live life to the full again. The Advice Line service is a free and confidential helpline that supports people living with our conditions to ensure that live no life is half lived.

The Advice Line Call Coordinator will respond to incoming phone calls/e-mails/text messages and direct service users to the appropriate people/team within CHSS and be responsible for administration duties related to the Advice Line.

We are seeking an enthusiastic individual with a minimum 1 year experience working in a health/social care setting and a basic understanding of medical terminology.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance.

For an informal discussion please contact : Claire Bennett, Head of Service Delivery: claire.bennett@chss.org.uk

CHSS also supports flexible recruitment through Working Families and we are “Happy to Talk Flexible Working”.

In line with our commitment to safeguarding, this role is subject to a Basic Disclosure check. CHSS is committed to equality of opportunity and to providing a service which is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.

If you are interested in this post, please see our website where you will be able to apply online or contact the HR Department via email to recruitment@chss.org.uk

Please note CVs will not be accepted.

Every day people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as a Kindness Call Coordinator, you can be the difference between people just surviving and really living.

You will be part of Scotland’s leading charity providing support to people with chest, heart and stroke conditions to live life to the full again. Our Community Healthcare Support Services form a nationwide network of local support groups, nurses, volunteers and one-to-one support teams helping families adjust to life with a heart or lung condition or after a stroke.

The role of the Kindness Call Coordinator is to manage a telephone support service operating across the country, assisting those living with our conditions, who have become lonely or socially isolated.

Our Kindness Call Service is designed to provide a listening ear and an opportunity for those using the service to talk about what matters to them, helping to alleviate feelings of loneliness and isolation and supporting them to live life to the full. Our trained kindness volunteers make regular calls, forming reassuring and encouraging relationships and are supported by the Kindness Call Coordinator.

We are looking for someone with a positive attitude towards people with disabilities and long-term conditions; an understanding of the challenges faced by people with cardiac, respiratory and stroke conditions as well as Long Covid; an understanding of community service provision; the ability to recruit, manage and motivate a team of volunteers; and excellent communication and interpersonal skills.

As this post is not a face-to-face role, applicants can be situated anywhere in the country.

In line with our commitment to safeguarding, this role is subject to a PVG check. CHSS is committed to equality of opportunity and to providing a service which is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.

If you are interested in this post, please see our website at: where you will be able to apply online or contact the HR Department via email to recruitment@chss.org.uk

Please note CVs will not be accepted.

.
Clinical Trainer
Homebased with Occasional Travel
Permanent, Full time
Between £38,000
- £42,000 per annumHere at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.
As Clinical Trainer, you will be responsible for shaping and delivering new entrant and continuous professional development training programs for health professionals, allied health professionals and other clinical personnel.
You will support the transition of knowledge and skills from traditional healthcare to gaining the foundations of functional assessments to ensure the clinician gains approval with the DWP and the delivery of high-quality customer interactions and reports.

Your main responsibilities:

- Create and update training materials, manuals, and curricula based on DWP guidelines, industry standards, best practices, and regulatory requirements.
- Utilise various instructional methods, including lectures, hands-on training, case studies, and simulations.
- Assess the clinical skills and competencies of healthcare professionals through observation, evaluations, and simulations.
- Collaborate with other healthcare professionals, subject matter experts, and department leaders to identify training needs and develop targeted programs.
- Incorporate technology and e-learning tools to enhance the effectiveness of training programs.
- Stay abreast of advancements in healthcare technology and integrate them into training initiatives when appropriate.
- Expert user of DWP proprietary IT platform.
- Collaborate with DWP and other stakeholders on training outcomes and initiatives for development of the programmes.


What you’ll need to do the role:

- Minimum 12 month’s experience as a Health Care Professional (nurse, doctor, paramedic, OT or PT) with the DWP in PIP or WCA
- Accreditation and approved status as an HP with the DWP for PIP or WCA
- Post Graduate Diploma Education or equivalent
- GMC/ HCPC / NMC registered with no restrictions to practise & a proven record of relevant Continual Professional Development (CPD) and revalidation
- Minimum 12 months operational experience as a DWP approved Clinical Trainer, with working knowledge of DWP benefits such as PIP and WCA.
- A background in clinical education and mentorship with knowledge of healthcare regulations and accreditation standards
- Prior experience in healthcare training, coaching, and mentoring
- A keen eye for detail and accuracy


What we offer

- Up to 6% contributory pension scheme
- Life insurance
- Revalidation and funding for GMC/NMC/HCPC pin
- 4 days paid Continued Professional Development per annum
- 25 days annual leave plus bank holidays. Options for annual leave purchase & carry over
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme