Total 455 Others level Customer Service job vacancies in Plymouth, Devon, PL1 1HY

Job Advert
Calling all compassionate and dedicated individuals! Mencap is seeking 3 passionate Support Workers to join our incredible team in Plymouth.
As a Support Worker, you'll have the opportunity to make a real difference in the lives of individuals with learning disabilities. You will be working with a diverse group of people, each with their own unique abilities and needs.
From assisting with daily activities to providing emotional support, you’ll play a vital role in their life.
What we're looking for:
· A genuine passion for supporting others.
· Excellent communication skills and the ability to build meaningful relationships.
· Flexibility to work various shifts, including evenings, weekends, and holidays.
· A positive and empathetic attitude towards individuals with learning disabilities.
Contract options:
· Part-time: 3 x 30 hour positions
Shift times:
All our services are 24hr care. We prepare the rotas at least 4 weeks in advance so you can still plan your personal and social life!
There is also a sleep-in available where you will receive an enhanced flat rate payment of £62.45.
*All roles are subject to an enhanced DBS check and suitable references.
Job ID: 32582
We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce.

Benefits
Why join Mencap?
· 24 days annual leave plus bank holidays (pro-rata for part-time) + a variety of benefits including pension and holiday buying options.
· Ongoing training and development opportunities to enhance your skills.
· A supportive and inclusive work environment where your contributions are valued.

About Mencap
Join us at Mencap and be part of a team that believes in equality, diversity, and inclusion. Together, we can create a brighter future for individuals with learning disabilities and empower them to break down any barriers they may face.
Mencap vision is for the UK to be the best place in the world for people with learning disabilities.
If you're ready to embark on a rewarding career that truly makes a difference, apply now!

Proud member of the Disability Confident employer scheme

Essential requirements Dental Registration with the GDCCompleted Foundation Training Must have English Performers NumberUp to date on mandatory and recommended dental training.Dentist with at least 2-years of post qualification experience.Experience of working within a range of NHS dental environments.Ability to work independently.Ability to communicate effectively and lead a clinical dental team.Ability to quicky develop rapport.Professional attitude.Willing to be flexible.Maintain composure in stressful environments.Ability to manage workload and prioritise effectively.Empathy and understanding. Desirable requirements Postgraduate skills and qualifications.Understanding of the wider dental system

CUSTOMER SERVICE ADVISOR
Location: Paignton
Hours: 40 per week Mon-Fri
Contract: Temporary (Ongoing)
Salary: £11.44 p/h
This isn't your ordinary Customer Service Advisor role.
Are you someone who is passionate about how we care for the most vulnerable people in society?
Our Community Service Centre in Paignton is currently looking for a Customer Service Advisor to join our friendly team and provide support to our Service Users.
Our Client is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the health care sector.
We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our services allow people to remain in their homes, preventing the need for them to stay in hospital for any longer than is necessary, allowing the NHS to deliver front-line care where it is needed most.
Our Customer Service Advisors are a pivotal part of the success of the service we provide. From arranging deliveries and collections of equipment with service users to answering inbound calls from Service Users and Occupational Therapists, your role as a Customer Service Advisor will be varied.
As well as assisting Service Users, you will also liaise with the Community Equipment Technicians to ensure the service runs smoothly whilst being responsible for providing excellent customer service to our Service users and resolving any issues in an efficient and timely matter.
This role requires strong computer skills and previous experience in customer service roles.
The Role is based fully on-site at Paignton

HOUSING SUPPORT WORKER - YOUTH HOMELESSNESS SUPPORT

Location: Exeter

Salary: £25,064 plus an additional £7,200 for sleep-in shifts

Are you passionate about supporting young people and eager to contribute to ending youth homelessness? Join a leading youth homelessness organisation as a Housing Support Worker in Exeter, where you will work with young individuals at risk of or experiencing homelessness.

Key Responsibilities:

• Provide high-quality support tailored to the needs of young people, helping them develop essential independent living skills, including financial management, health and well-being, and community integration.
• Act as a role model and mentor, promoting best practices and delegating tasks effectively within your team.
• Maintain a positive outlook and sense of humour while working non-judgmentally with vulnerable youth.
• Monitor and document the progress of the young people you support, ensuring their safety and maximising their outcomes.

Your Profile:

• A genuine passion for working with young people and helping them achieve their goals.
• Strong listening abilities coupled with excellent written and IT skills.
• Experience in coaching or training team members is advantageous.
• Understanding of the challenges faced by young people today.

What We Offer:

• Extensive training to enhance your skills.
• 5 weeks of annual leave for work-life balance.
• Pension plan and life assurance for your peace of mind.
• A friendly and welcoming team environment with regular supervision and reflective practice.
• A rewarding role where no two days are the same, providing you with invaluable experience in the social care sector.

If this sounds like the opportunity for you, don't hesitate! Call Louise at 07929 476065 or 0117 9486300 today. Join us in making a difference in the lives of young people facing homelessness.

To provide the first point of contact for patients accessing SHIP either in person or by telephoneTo deal with patients who may be in a distressed state and be able to advise on different courses of actionBe able to receive sensitive and complex information and convey this to the appropriate personBe able to use judgement and initiative to deal with complex, difficult situations and anxious patients Be able to take appropriate action when dealing with telephone and reception based enquiries/situations, understanding when to refer the matter/issue on To be efficient in the use of the SHiP clinical IT systems. To input, amend and modify data and information accurately and consistently within policies and proceduresTo register new patients on the system, ensuring double registration does not occurTo book new and follow up appointmentsTo send out appointment letters to those patients who are referred via GPTo process Online testing requests and returned kits, this will involve handling sampleTo prepare testing kits for patient community useEnsure accurate and up to date clinic lists are available for each clinicCreate relevant patient alerts on the system where required and ensure that all HIV, Syphilis and Hepatitis patients are identified appropriatelyEnsure patients are offered appointments in the appropriate clinic in a prompt and timely manner, supporting the service to meet national targets, specifically 48 hour access to SHiPCancel and amend clinics as directed, ensuring all cancelled appointments are rebooked and all necessary people are advised of the changesWhere advised, edit clinic sessions to allow the overbooking of clinicsRecord all patient attendances, book follow up appointments, discharge patients and close episodes as necessaryEnsure the Trusts waiting list policy is adhered to (Admin Guidance Notes) To work with all the necessary staff in order to ensure that theatre lists and outpatient clinics are fully utilised with the appropriate case mix of patientsAs directed by the clinical team remove patients who are unsure whether they wish to continue with their procedure and close the appropriate referralAssist in investigating DNAs and remove from waiting list as necessaryTo ensure that the case notes are traced accurately using iPM at all times and returned to Health Records in a timely manner Following a review of the results inform SHiP patients of negative results via SMS system To assist the line manager in training new members of staff, as requested Maintain personal and professional development to meet the changing demands of the job. Participate in appropriate developmental and training activitiesParticular attention is drawn to the confidential nature of this post. All patient diagnosis and treatments must be held in the strictest of confidence at all timesMaintain boundaries of confidentiality in accordance with NHS (Sexually Transmitted Diseases) Directions 2000 and UHP policy.To carry out any other clerical duties as determined by the line managerRequirement to work at a VDU screen for at least 75% of the working dayAgenda for Change Version 10AFC ID: Date:COMMUNICATIONS & WORKING RELATIONSHIPSReceive and deal with confidential telephone enquiries from patients. Be able to handle patient complaintsCommunicate verbally in a sensitive and caring manner with patients including situations where patients may be distressedDemonstrate a professional, non-judgemental and helpful manner when communicating to patients and colleagues, face to face and on the telephoneProvide information to possibly distressed/anxious patients treating them with tact and sympathy

Care Assistant - Days

Plymstock

Monday - Sunday Days- 11.00 - 18:00

From £12.00 per hour - weekly pay

*We offer the flexibility of either a zero-hour contract or contracted hours (16hrs, 24hrs or 30hrs) - which would suit your lifestyle the most? - T&Cs apply and are discussed at interview*

About Prestige Nursing & Care Plymouth - Proud to be rated 'Outstanding' with the Care Quality Commission (CQC)

Prestige Nursing & Care Plymouth are rated as outstanding with the CQC (Care Quality Commission). We are looking for caring and reliable Professional Carers to join our team. We are specifically looking to recruit new team members to care for a gentleman in his 80's who lives in the Plymstock area. This gentleman had a career in the RAF and he lives at home with his wife who cares for him alongside professionals.

.What our clients are looking for

To care for this individual, we are looking for gentle team members who can communicate well - to be able to explain and reassure him - and help him to feel safe in your presence. Our role is to provide assistance with personal care, nutrition and hydration, all aspects of daily living and cognitive stimulation. This individual is unable to assist with any transfers and therefore a hoist is used for transfers and personal care. All training will be provided as required but experience is necessary to meet his needs.

Do you need experience?

Due to the nature of this role we would require experience, working in care within the UK.

What we offer:

• A variety of shifts to suit your lifestyle
• You will be paid the National Minimum Wage for all attended training sessions and shadow shifts.
• Work with our own clients, no agency work.
• Pension scheme
• Blue light card
• Free DBS check
• Enhanced Maternity/Paternity and Adoption schemes
• Continued professional development to support you & your career
• Weekly Pay
• Holiday Pay
• Refer a friend with the Care Friends mobile app and earn extra money - T&C's apply
• Employee Assistance line - available 24/7 and fully confidential for our staff
• Support from your local branch team and out of hours support.

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice. Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates. Applicants must have proof of right to work in the UK. It is a requirement to provide an overseas police check dated within the last 3 months of being in the UK if you have lived outside of the UK for longer than a year in the last 5 years.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website.

Prestige Nursing & Care reserve the right to close this role early

You may be asked to provide your employment details through HMRC.

#INDEHP24

Care Assistant - Waking nights

Plymstock

Monday - Sunday Days- 20:30 - 08:30

From £12.00 per hour - weekly pay

*We offer the flexibility of either a zero-hour contract or contracted hours (16hrs, 24hrs or 30hrs) - which would suit your lifestyle the most? - T&Cs apply and are discussed at interview*

About Prestige Nursing & Care Plymouth - Proud to be rated 'Outstanding' with the Care Quality Commission (CQC)

Prestige Nursing & Care Plymouth are rated as outstanding with the CQC (Care Quality Commission). We are looking for caring and reliable Professional Carers to join our team. We are specifically looking to recruit new team members to care for a gentleman in his 80's who lives in the Plymstock area. This gentleman had a career in the RAF and he lives at home with his wife who cares for him alongside professionals.

.What our clients are looking for

To care for this individual, we are looking for gentle team members who can communicate well - to be able to explain and reassure him - and help him to feel safe in your presence. Our role is to provide assistance with personal care and to keep him comfortable during the night, enabling him to have a restful night's sleep. This individual is unable to assist with any transfers and therefore a hoist is used for transfers and personal care. All training will be provided as required but experience is necessary to meet his needs.

Do you need experience?

Due to the nature of this role we would require experience, working in care within the UK.

What we offer:

• A variety of shifts to suit your lifestyle
• You will be paid the National Minimum Wage for all attended training sessions and shadow shifts.
• Work with our own clients, no agency work.
• Pension scheme
• Blue light card
• Free DBS check
• Enhanced Maternity/Paternity and Adoption schemes
• Continued professional development to support you & your career
• Weekly Pay
• Holiday Pay
• Refer a friend with the Care Friends mobile app and earn extra money - T&C's apply
• Employee Assistance line - available 24/7 and fully confidential for our staff
• Support from your local branch team and out of hours support.

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice. Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates. Applicants must have proof of right to work in the UK. It is a requirement to provide an overseas police check dated within the last 3 months of being in the UK if you have lived outside of the UK for longer than a year in the last 5 years.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website.

Prestige Nursing & Care reserve the right to close this role early

You may be asked to provide your employment details through HMRC.

#INDEHP24

• Assists the field and area staff to market farm bill programs.
• Assist with the development and implementation of program outreach efforts targeted at underserved clients.
• Reviews existing Farm Bill contracts to develop, monitor, and evaluate proper contract execution to include, but not limited to, practice implantation and progress reporting by planned and applied contract dates.
• Monitors direct charge time by budgeted program hours for all area employees through state or national developed tracking systems.
• Provides training, guidance, and technical oversight relative to administration of the producer level financial and technical assistance provisions of the Farm Bill.
• Assists the field and area staff to implement assigned conservation programs. This includes providing training, guidance, and technical oversight on the effective use of the major components of the Integrated Acquisition System (IAS).

Starting at $59,319 Per Year (GS 9-11)

Location: Plymouth
Position: Education, Health, and Care Assistant (EHCA)
Salary: Competitive, depending on experience
Contract Type: Full-time/Part-time, Permanent

Are you compassionate, resilient, and dedicated to supporting children with complex educational, health, and care needs? We are seeking an Education, Health, and Care Assistant (EHCA) to join our team at a Special Educational Needs (SEN) Primary School in Plymouth. This role provides essential support to pupils with diverse needs, ensuring their access to learning and their overall well-being.

Working under the guidance of teaching staff, Higher Level Teaching Assistants (HLTAs), and medical staff, the EHCA will provide holistic support to pupils. This includes assisting with education and care programs and handling some medical support tasks to enable students' full participation in school life. Duties may be conducted within the classroom, in designated school areas, or during off-site activities.
- Educational Support: Provide specialist support for pupils with additional needs, ensuring they can access and engage with learning activities. Assist teachers with classroom management, record-keeping, and the planning of tailored learning activities.
- Health and Medical Support: Participate in training to develop medical competencies, such as gastrostomy support, airway management, and epilepsy treatment, under the direction of nursing staff. Assist with pupil first-aid, health care plans, and routine medical support.
- Care Responsibilities: Assist with Personal Care and Risk Assessments, promote positive pupil behavior, support intimate care duties, and ensure pupil safety during all learning activities.
- Collaborative Role: Work closely with other staff, parents, and outside professionals to deliver and implement Individual Education and Health Plans that foster communication, emotional well-being, and independence for each child.
- Experience with SEN: Prior experience supporting children with special educational needs is preferred.
- Medical Competencies: Willingness to undergo training in various medical and health competencies tailored to individual pupils' needs.
- Physical Fitness: The role involves physical activity, such as lifting, assisting with mobility, and supporting pupils in water-based activities.
- Communication Skills: Strong written and oral communication skills to interact effectively with pupils, staff, and families. Experience with or willingness to learn communication aids, such as PECS and signing, is essential.
- Technical Skills: Basic IT skills and familiarity with classroom equipment, such as iPads and photocopiers, to support learning activities.
- Classroom Environment: Mainly based within classrooms but may include exposure to outdoor conditions during off-site activities or supervision of pupils outdoors.
- Emotional Resilience: Ability to manage stress from exposure to challenging behavior or welfare issues.
- Personal Care Needs: Comfort with handling bodily fluids and personal care as required by some students.

This role offers the chance to make a real difference in the lives of children with special needs by supporting their health, educational growth, and personal care. We provide comprehensive training, a supportive team environment, and a rewarding career where no two days are the same.

If you're motivated, patient, and ready to empower students in an SEN setting, we'd love to hear from you!

All applicants will require the appropriate qualifications and training for this role. Please see the FAQ's on the Teaching Personnel website for details.
All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.
Teaching Personnel is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with DfE statutory guidance 'Keeping Children Safe in Education' this may also include an online search as part of our due diligence on shortlisted applicants.
We offer all our registered candidates FREE child protection and prevent duty training. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check. Full assistance provided.
For details of our privacy policy, please visit the Teaching Personnel website.

Location: Plymouth
Position: Outreach Learning Support Worker
Salary: Competitive, depending on experience
Contract Type: Full-time

Are you passionate about supporting children with Special Educational Needs (SEN)? Do you have the skills and commitment to make a difference outside the traditional classroom? We are looking for a dedicated Outreach Learning Support Worker to join our team, working with primary-aged students in Plymouth. This role involves traveling to various locations, so applicants must have a valid driver's license and business insurance.

As an Outreach Learning Support Worker, you will provide essential support to students with additional needs, often working in off-site or community-based environments. This role requires flexibility, creativity, and a commitment to helping children overcome barriers to learning, social interaction, and independence. You will work alongside teaching staff, therapists, and family members to create an encouraging, inclusive learning environment for every child.
- Provide one-on-one support to children with SEN, adapting activities and resources to meet individual needs.
- Travel to various locations (within Plymouth and surrounding areas) to work with students in both home and community settings.
- Promote social, emotional, and academic development by using engaging activities, routines, and interventions.
- Collaborate with parents, carers, and school staff to create a personalized learning plan that addresses each child's unique goals.
- Keep detailed progress records and report back on students' achievements, challenges, and development areas.
- Experience with SEN: Prior experience working with children with special educational needs is essential.
- Driver's License and Business Insurance: Must be able to drive and have business insurance to fulfill outreach duties.
- Flexibility and Adaptability: Comfortable working in different locations and environments as needed.
- Strong Communication Skills: Ability to build rapport with students, families, and colleagues, as well as manage challenging behavior in a positive and respectful way.
- Enhanced DBS Check: An enhanced DBS check on the update service is required or a willingness to obtain one.
- Rewarding Work: Make a meaningful impact on the lives of children with SEN, helping them grow and achieve.
- Supportive Team: Work within a collaborative, caring environment, with ongoing guidance and professional development opportunities.
- Varied Environment: Every day brings new challenges and opportunities to work creatively with students.

If you're dedicated, compassionate, and ready to bring your skills to a role that helps children thrive beyond the classroom, we'd love to hear from you!

All applicants will require the appropriate qualifications and training for this role. Please see the FAQ's on the Teaching Personnel website for details.
All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.
Teaching Personnel is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with DfE statutory guidance 'Keeping Children Safe in Education' this may also include an online search as part of our due diligence on shortlisted applicants.
We offer all our registered candidates FREE child protection and prevent duty training. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check. Full assistance provided.
For details of our privacy policy, please visit the Teaching Personnel website.

Job Advert: Health, and Care Assistant (EHCA) - SEN Primary School Bank Staff

Location: Plymouth
Position: Supply Education, Health, and Care Assistant (EHCA)
Salary: Competitive daily rate, based on experience
Contract Type: Supply/Bank Staff (Short-Term & Long-Term Assignments Available)

Are you passionate about supporting children with complex educational, health, and care needs, but need flexibility in your schedule? We are seeking Supply Education, Health, and Care Assistants (EHCAs) to join our bank of supply staff at a Special Educational Needs (SEN) School in Plymouth. This is an excellent opportunity for flexible work, with both short-term and long-term placements available to suit your availability.

As a Supply EHCA, you will support students with special needs on an as-needed basis, covering both planned and unplanned absences. Working under the guidance of teaching staff, Higher Level Teaching Assistants (HLTAs), and medical staff, you'll play a crucial role in providing educational support, care, and some medical assistance to students. Your work may be conducted in the classroom, off-site, or in specialized school areas.
- Educational Support: Help pupils with special needs access learning by providing personalized support within the classroom environment. Assist teachers with classroom management, record-keeping, and implementing Individual Education and Behaviour Plans.
- Health and Medical Assistance: Undertake training to support a range of medical needs as directed by nursing staff, including tasks such as gastrostomy support, epilepsy treatment, and airway management.
- Personal Care and Wellbeing: Provide intimate care as required, including assistance with toileting and mobility. Encourage positive behavior, support emotional wellbeing, and ensure students' safety during activities.
- Flexible Assignments: As supply staff, be ready to adapt quickly to different classrooms and pupil needs, ensuring continuity of care and learning even on short-notice assignments.
- Experience with SEN: Prior experience working with children with SEN is highly valued.
- Medical Competencies: Willingness to train in basic medical support skills specific to pupils' needs, provided under the supervision of nursing staff.
- Adaptability and Reliability: Able to respond quickly to short-term bookings and manage varied assignments with ease.
- Strong Communication Skills: Effective verbal and written skills to communicate with students, staff, and families.
- Physical Stamina: This role involves physical activities like lifting, mobility support, and participation in water-based exercises.
- Variety of Settings: Primarily classroom-based, with potential outdoor supervision and off-site activities.
- Flexible Hours: As supply staff, choose assignments that match your availability, whether for short-term or longer-term cover.
- Resilience: Ability to handle emotional demands from exposure to sensitive situations and challenging behavior with a positive attitude.

This role offers rewarding, flexible work with the chance to make a meaningful impact on students' lives in an SEN setting. You'll receive ongoing training, enjoy diverse assignments, and have the freedom to choose your working days.

If you're caring, adaptable, and ready to bring supportive energy to our team, apply today!

All applicants will require the appropriate qualifications and training for this role. Please see the FAQ's on the Teaching Personnel website for details.
All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.
Teaching Personnel is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with DfE statutory guidance 'Keeping Children Safe in Education' this may also include an online search as part of our due diligence on shortlisted applicants.
We offer all our registered candidates FREE child protection and prevent duty training. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check. Full assistance provided.
For details of our privacy policy, please visit the Teaching Personnel website.

Devon and Somerset Fire and Rescue Service are looking for an experienced Digital Transformation Manager as part of our newly formed Business Relationship team, working within our Digital, Data and Technology (DDaT) department. You will join us on a full time, permanent basis working 37 hours per week. In return, you will receive a competitive salary of £46731 - ££49764 per annum. The role is office based, but there is the availability of some flexible / home working, which can be discussed and agreed with the successful applicant.

Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection, and response services across the counties of Devon and Somerset.

About the role:

This is an exciting opportunity to join our Digital, Data and Technology department as a Digital Transformation Manager supporting our new Digital Business Relationship function. This is a rewarding role allowing you to support the department in providing exemplary customer service and providing knowledge and expertise in this exciting field.

This position will be responsible for the coordination of digital transformation, managing the implementation of new applications, as well as the lifecycle of several existing key applications within the Service catalogue. This will include budget planning, and management, performance reporting, planning improvements and stakeholder engagement. The position will promote a customer first approach to service delivery as well as working with external vendors to manage relationships and ensure the continued operation, scalability, and security of these applications, implementing and maintaining effective processes for their management, while identifying and implementing improvements.

What we are looking for in the ideal candidate:

Relevant experience in a similar role, driving digital transformation.
The ability to understand business needs and processes.
To facilitate and coordinate digital transformation changes within the Service, managing internal requests for change, consulting with key stakeholders and delivering within agreed timescales.
A strong customer focus, demonstrated by:
A commitment to continuous improvement by seeking user feedback and using it to refine processes and enhance the user experience.
The ability to actively listen to user concerns, empathise with their challenges, and proactively identify and address their needs.
The ability to build strong, long-term relationships with customers and stakeholders.
Proven ability to manage and prioritise workloads.
Excellent communication and interpersonal skills
Maintain a good working knowledge across a broad range of ICT disciplines.
To be proactive and take a lead role when required.
Possess Superior analytical, evaluative, and problem-solving abilities.
The ability to champion a continuous improvement culture within the team, fostering an environment where user feedback is actively sought, analysed, and utilised refine processes and enhance the customer experience.
Produce documentation as required, including service level agreements and the drafting and updating of support documentation, Service policies and procedures.

If you have any queries or would like to speak to someone and find out about the role, please contact Gavin Beard via email at gbeard@dsfire.gov.uk

Closing Date: 2359hrs Sunday 1 December 2024.

If you feel you have the skills and experience to become our ICT Service Manager please click 'apply' today, we would love to hear from you.

The successful candidate, by commencement of employment, must have the right to work in the UK.

How to apply:
You will be required to complete an application form and submit a document providing evidence of how you meet the following essential criteria taken from the job description and person specification.

To help you complete this part of the application form please find attached below the word document "Digital Transformation Manager - essential criteria for application". Please download this document and complete it with your evidence in relation to the above criteria. You can then upload this where requested when completing your application.

Please note the evidence submitted in relation to the above criteria should not exceed 2000 words in total.

Evidence submitted in relation to the above essential criteria will be used to shortlist any applications received.

Our values
We are committed to the safeguarding of children and vulnerable adults, and all employees must share this commitment and adhere to the Service's Safeguarding Policy and Procedure.

Fire and Rescue Authority roles are listed under Schedule 1 of the Rehabilitation of Offenders Act (1974) Exceptions Order, and as such it is our policy to require all applicants to disclose any criminal convictions (both spent and unspent) including driving offences, cautions and reprimands.

Devon and Somerset Fire Authority are committed to the rehabilitation of offenders, and as such any positive disclosure will incorporate a reasonable and proportionate response.

As a Service and as individuals:

We are proud to help.
We are honest.
We are respectful.
We are working together.
Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience, and beliefs, who share our values to consider working for us.

Proud member of the Disability Confident employer scheme

Live-in carer
Up to £140 per day*

Join our team of live-in carers working across Somerset, Devon and Cornwall. At The Good Care Group, we think there’s nowhere better for those who want to make a real difference. Here, we value your skills, respect your choices, and are committed to supporting you. Together, we’re improving the lives of those in your local area, one meaningful step at a time, by delivering outstanding care to our clients living in their own homes across the South West of England.

We will offer you:
- A choice of work pattern, so you can choose the rota that works best for you
- All UK travel expenses covered whilst in placement
- Annual salary review
- We aim to place you with a client within a 50 mile radius of your home to avoid travel disrupting your time off
- Pay based on your care experience, plus bank holiday enhancements and a workplace pension scheme
- Funded Blue Light Card - giving you access to discounts
- Ongoing training and development, including level 2 diploma in working in care services and a level 3 award in awareness of dementia
- Peer to peer support as part of our buddy scheme
- Employee Assistance Programme offering confidential advice and support
- An online Carer Community to stay connected, share advice and best practice
24/7/365 support from our central team
- 96% would recommend working with us to others (source: Glassdoor)
- CQC ‘outstanding’ team supporting you, 24/7, 365 days a year
- Free DBS for England
- Face to face induction training (with hotel accommodation and contributions to your travel included)

What does a live-in carer do?
As a professional live-in carer in the South West of England, you’ll provide personalised care that enables clients to stay in their own homes. We offer flexible rota patterns to help you balance work and personal life, and we welcome carers with at least six months of professional experience. You’ll stay with your client during your chosen rota pattern, caring for one person (or sometimes a couple) and following a tailored care plan. Duties include daily activities, personal care, condition management, and household tasks. You’ll typically work an average of 8–10 hours per day, with daily rates based on hours worked.

About you:
You’ll be someone who’s happy to talk, laugh and enjoy time with our clients, assisting them in their activities and encouraging them to live life to the full.
You might already be working as a live-in care assistant, or you might have professional experience as a support worker, care assistant in a residential or domiciliary care setting, or you might be a HCA working with the NHS. If you share our passion for quality care, we’d love to hear from you.

We’re looking for the following skills and experience:
- At least 6 months’ professional care experience gained in any care setting
- You must be able to provide us with proof of your right to work in the UK. We cannot assist with any sponsorship or visa requests – including those applying for a health and social care visa.
- You must be flexible to travel to your client placement (UK travel expenses covered)

*Pay will vary depending on your experience, the average daily hours worked and your chosen rota pattern.

The Good Care Group is part of a family of home care brands in the UK, including Oxford Aunts, Prestige Nursing & Care and Comfort Keepers (Ireland).

Please note any successful applicants for this role will be required to complete an
Enhanced DBS check for working with adults. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.

Live-in carer
Up to £140 per day*

Join our team of live-in carers working across Somerset, Devon and Cornwall. At The Good Care Group, we think there’s nowhere better for those who want to make a real difference. Here, we value your skills, respect your choices, and are committed to supporting you. Together, we’re improving the lives of those in your local area, one meaningful step at a time, by delivering outstanding care to our clients living in their own homes across the South West of England.

We will offer you:
- A choice of work pattern, so you can choose the rota that works best for you
- All UK travel expenses covered whilst in placement
- Annual salary review
- We aim to place you with a client within a 50 mile radius of your home to avoid travel disrupting your time off
- Pay based on your care experience, plus bank holiday enhancements and a workplace pension scheme
- Funded Blue Light Card - giving you access to discounts
- Ongoing training and development, including level 2 diploma in working in care services and a level 3 award in awareness of dementia
- Peer to peer support as part of our buddy scheme
- Employee Assistance Programme offering confidential advice and support
- An online Carer Community to stay connected, share advice and best practice
24/7/365 support from our central team
- 96% would recommend working with us to others (source: Glassdoor)
- CQC ‘outstanding’ team supporting you, 24/7, 365 days a year
- Free DBS for England
- Face to face induction training (with hotel accommodation and contributions to your travel included)

What does a live-in carer do?
As a professional live-in carer in the South West of England, you’ll provide personalised care that enables clients to stay in their own homes. We offer flexible rota patterns to help you balance work and personal life, and we welcome carers with at least six months of professional experience. You’ll stay with your client during your chosen rota pattern, caring for one person (or sometimes a couple) and following a tailored care plan. Duties include daily activities, personal care, condition management, and household tasks. You’ll typically work an average of 8–10 hours per day, with daily rates based on hours worked.

About you:
You’ll be someone who’s happy to talk, laugh and enjoy time with our clients, assisting them in their activities and encouraging them to live life to the full.
You might already be working as a live-in care assistant, or you might have professional experience as a support worker, care assistant in a residential or domiciliary care setting, or you might be a HCA working with the NHS. If you share our passion for quality care, we’d love to hear from you.

We’re looking for the following skills and experience:
- At least 6 months’ professional care experience gained in any care setting
- You must be able to provide us with proof of your right to work in the UK. We cannot assist with any sponsorship or visa requests – including those applying for a health and social care visa.
- You must be flexible to travel to your client placement (UK travel expenses covered)

*Pay will vary depending on your experience, the average daily hours worked and your chosen rota pattern.

The Good Care Group is part of a family of home care brands in the UK, including Oxford Aunts, Prestige Nursing & Care and Comfort Keepers (Ireland).

Please note any successful applicants for this role will be required to complete an
Enhanced DBS check for working with adults. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.

Live-in carer
Up to £140 per day*

Join our team of live-in carers working across Somerset, Devon and Cornwall. At The Good Care Group, we think there’s nowhere better for those who want to make a real difference. Here, we value your skills, respect your choices, and are committed to supporting you. Together, we’re improving the lives of those in your local area, one meaningful step at a time, by delivering outstanding care to our clients living in their own homes across the South West of England.

We will offer you:
- A choice of work pattern, so you can choose the rota that works best for you
- All UK travel expenses covered whilst in placement
- Annual salary review
- We aim to place you with a client within a 50 mile radius of your home to avoid travel disrupting your time off
- Pay based on your care experience, plus bank holiday enhancements and a workplace pension scheme
- Funded Blue Light Card - giving you access to discounts
- Ongoing training and development, including level 2 diploma in working in care services and a level 3 award in awareness of dementia
- Peer to peer support as part of our buddy scheme
- Employee Assistance Programme offering confidential advice and support
- An online Carer Community to stay connected, share advice and best practice
24/7/365 support from our central team
- 96% would recommend working with us to others (source: Glassdoor)
- CQC ‘outstanding’ team supporting you, 24/7, 365 days a year
- Free DBS for England
- Face to face induction training (with hotel accommodation and contributions to your travel included)

What does a live-in carer do?
As a professional live-in carer in the South West of England, you’ll provide personalised care that enables clients to stay in their own homes. We offer flexible rota patterns to help you balance work and personal life, and we welcome carers with at least six months of professional experience. You’ll stay with your client during your chosen rota pattern, caring for one person (or sometimes a couple) and following a tailored care plan. Duties include daily activities, personal care, condition management, and household tasks. You’ll typically work an average of 8–10 hours per day, with daily rates based on hours worked.

About you:
You’ll be someone who’s happy to talk, laugh and enjoy time with our clients, assisting them in their activities and encouraging them to live life to the full.
You might already be working as a live-in care assistant, or you might have professional experience as a support worker, care assistant in a residential or domiciliary care setting, or you might be a HCA working with the NHS. If you share our passion for quality care, we’d love to hear from you.

We’re looking for the following skills and experience:
- At least 6 months’ professional care experience gained in any care setting
- You must be able to provide us with proof of your right to work in the UK. We cannot assist with any sponsorship or visa requests – including those applying for a health and social care visa.
- You must be flexible to travel to your client placement (UK travel expenses covered)

*Pay will vary depending on your experience, the average daily hours worked and your chosen rota pattern.

The Good Care Group is part of a family of home care brands in the UK, including Oxford Aunts, Prestige Nursing & Care and Comfort Keepers (Ireland).

Please note any successful applicants for this role will be required to complete an
Enhanced DBS check for working with adults. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.