Total 547 Others level Customer Service job vacancies in Swindon, Wiltshire, SN3 1AH

Job title: Experienced Social Worker - Family Safeguarding Service - Social Care Qualified
Job Category : Social Care Qualified
Location : Civic Campus, Euclid Street, Swindon, SN1 2JG, Swindon Borough Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £35.27 per hour

Swindon Borough Council currently require Experienced Social Workers within the Family Safeguarding Service. The team work within pods to optimise the management, oversight and support to all Social Workers.
There are 5 Social Workers and 1 Manager per POD.
Social Workers must have with experience and skill to:
Undertake comprehensive assessments including parenting assessments in a timely way to inform development of outcome focused care plans with Children and their Families.
Undertake care proceedings within the court, both private and public.
Initiate and complete within court timescales and achieve permanency plans for children including adoption.
Understand and respond to complexity of risks and are required to evidence on records, including providing analysis of their interventions with children and families. Please note that candidates living 50+ miles from Swindon are entitled to claim a flat rate of
100 per week to use towards either accommodation or mileage.

Care Assistant Days- Required at Westbury Court Nursing Home in Westbury, Wiltshire , Part of The Country Court Family
Hours: Days 33 Hours per week available, working weekends on rota
Westbury Court is located in Westbury, Wiltshire and provides residential, nursing, respite, palliative and dementia care. Featuring 60 spacious, the home also offers a comfortable lounge and dining room on each floor, as well as on-site hairdressing and a landscaped garden.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE CARE ASSISTANT ROLE
Within the Care Assistant role, you can really make a difference to our residents’ lives. Your responsibilities will include:

Helping our residents with personal support and care
Aiding their emotional well-being and social needs
Supporting residents at meals time
Interacting with our residents on a personal level
Maintaining and developing the residents care plan to ensure their needs are met

ABOUT YOU
Our fantastic staff are at the heart of our homes & provide vital day-to-day support to our residents, so we would love to hear from those who really do want to make a difference to people’s lives.

Be no stranger to working long shifts
Have good written & verbal communication skills
Able to engage well with the residents and their families
Have an understanding of people with Dementia.
Experience as a Care Assistant is preferred but not essential
Have an NVQ Level 2 in Health & Social care or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Care Assistant sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.
You may have experience as
Care Assistant, dementia, Alzheimer’s, older people, senior care assistant, Support staff, Social Care Worker jobs, Community Care Worker, Residential Care Worker, NHS Support Worker.

Job title: Experienced Social Worker – Assessment and Child Protection - Social Care Qualified
Job Category : Social Care Qualified
Location : Civic Campus, Euclid Street, Swindon, SN1 2JG, Swindon Borough Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £30.15 per hour
The team is made up of 5 PODs managed by 5 Assistant Team Managers and 2 Team Managers. Each POD of 4 Social Workers and their Assistant Team Manager is on duty once every 5 weeks.

During the duty week social workers in the team are allocated a caseload of children who require a statutory assessment or child protection investigation, these assessments inform the development of their plan.

Some children require on-going support from within our communities, or Family Intervention and Support Service, others may require a Child in Need or Child Protection Plan. We strive to ensure smooth transitions for all of our children.

If successful you will join a welcoming, supportive and nurturing team where expectations for children are high.

You will receive monthly reflective supervision.

The Springfields Academy, Reach South Academy Trust is seeking to appoint experienced Autism Support Workers to join the School in January 2025.
Post: Autism Support Worker
Location: The Springfields Academy (North Site), Curzon Street, Calne, SN11 ODS
FTE Salary Range: Grade F, Pt 9 £26,409 - £27,711 per annum pro-rata
Contract Type: Permanent, full-time/part-time, term-time only (39 weeks a year)
Contract Hours: Various hours per week; Monday to Friday
About the role
We are looking for Autism Support Workers (ASWs) to work alongside the teacher to deliver a personalised autism friendly academic and social skills curriculum, as well as to support the families to implement functional skills within the home and community at our Calne site.
Springfields is a fantastic, vibrant and caring community that engages pupils and develops positive attitudes to learning. Our autism approach is accessed by all our pupils and is personalised to meet specific needs. All our pupils have an education, health and care plan.
About the successful candidate
The position of Autism Support Worker (ASW) is an exciting opportunity for a passionate and compassionate individual to lead interventions and support our learners with autism.
Key skills:
To have a good knowledge and understanding of autism and social communication needs and appropriate strategies to support pupils with this need. E.g. TEACCH
To have knowledge and understanding of social, emotional & mental health needs and cognitive needs, that affect children and young people's development.
Excellent listening skills
An ability to build strong, trusting relationships
To be resilient and able to take regular responsibility for agreed learning /activities
Promote and support the inclusion of all pupils in the learning and social skills activities
To use positive and personalised anxiety management strategies
About the School
The Springfields Academy is a Reach South Academy for young people aged 5-19 with autism. We have 250 pupils attending our Calne site .
Our goal is to build safe independent lives for autistic young people through support, understanding and enablement.
We aspire to build safe independent lives for autistic young people through support, understanding and enablement. Additionally, we are a ‘National Autistic Society Accredited Provision’ with over 90% of the current cohort having a diagnosis of Autism. All students have the potential to access a primary/secondary curriculum.
We are an acknowledged centre of excellence for Autism; we are highly reflective in our practices, and are continually working to improve our provision and practices. We provide a personalised curriculum journey that enables leaners with a diagnosis of autism to develop skills in areas of need and to overcome their barriers to learning. The drive to build ‘safe Independent lives’ shapes this curriculum and everything else that we do.
About the Trust
Reach South is a young and developing Trust which operates across the South West of England with the aim of delivering all through 3-19 education. We operate 17 academies in Plymouth, Bournemouth, Dorset, Gloucestershire, and Wiltshire. We are building this Trust on a clear set of values, behaviours and curriculum principles. At the heart of those values and principles is a belief in our young people and a determination to support them to develop the knowledge, skills and attitudes to become the successful citizens for today and all of their tomorrows.
Our core business is delivering exceptional education for children and young people with a mission to help all pupils aspire to achieve beyond the expectations that others put on them. We do this through the development of a talented and committed workforce. In order to deliver exceptional opportunities for learning, we need highly motivated staff across all parts of the organisation.
Those we recruit are able to demonstrate that they share our values, are highly motivated to work with colleagues, within and beyond their school, to continuously develop their skills and pursue professional excellence.
Next StepsClosing date: for applications is Sunday, 1st December 2024
Interview Date: Interviews are provisionally booked for w/c 9th December 2024We reserve the right to interview and appoint prior to the closing date. Therefore, an early application is strongly advised.
Opportunities and Benefits
We offer a competitive salary plus LGPS pension, great career progression and development opportunities, access to our Employee Assistance Programme with many other benefits.
We’re proud of how we support our staff in order that you have high levels of job satisfaction, are aware of the difference you are making for the children and families you work with and can see your contribution towards our community. There are regular opportunities for professional development and training, and a wider community of staff to network with within Reach South Multi Academy Trust. You will have the chance to visit other local schools, work alongside a range of outside professionals and take part in a variety of e-learning and face-to-face training.
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Each post is subject to an enhanced DBS check.
Reach South Academy Trust has an Equal Opportunities Policy for selection and recruitment. Applicants are requested to complete the Equal Opportunities Monitoring section of the application form before submitting.

Wiltshire College & University Centre have an exciting opportunity for an Electrical Installation Technician to join our team.

Location: Trowbridge, Wiltshire

Salary: £23,669 rising to £24,165 per annum (Professional Services Grade 4 & 4a)

Job Type: Permanent, Full Time 37 hours per week, 52 weeks per year

Closing Date: Monday 2nd December 2024

Electrical Installation Technician - The Role:

Wiltshire College & University Centre is on the lookout for an innovative and skilled Electrical Installation Technician to join our forward-thinking team. In this role, you'll work closely with both students and faculty, providing hands-on support, expert guidance, and mentorship in our electrical installation workshops and classrooms. If you're passionate about developing the next generation of electricians and thrive in an educational environment, this role is your opportunity to make a significant impact.

Electrical Installation Technician - Key Responsibilities:

• Technical Support: Assist instructors and students during practical lessons, ensuring a safe, productive learning environment.

• Workshop Maintenance: Organise and maintain tools, equipment, and teaching resources for electrical installation.

• Student Engagement: Support students in their practical assessments and provide one-on-one mentoring where necessary.

• Compliance: Ensure all activities and resources comply with relevant health, safety, and electrical standards.

• Continuous Improvement: Collaborate with faculty to introduce new technologies and approaches in electrical installation techniques.

Electrical Installation Technician - You

Qualifications & Experience Required:

- NVQ Level 3 or above in Electrical Installation or a related field.

- Industry experience in electrical installation, maintenance, or related field.

- Strong understanding of health and safety regulations related to electrical systems

If you're ready to inspire and guide the next generation of electricians and want to be part of a dedicated educational community, we'd love to hear from you.

Electrical Installation Technician -- Benefits:

• Competitive salary
• 30 days annual leave for Professional Service Staff plus bank holidays and additional closure days over the Christmas period
• Automatic enrolment into the Local Government Pension Scheme

Electrical Installation Technician -- Application Process:

To submit your application for this exciting Electrical Installation Technician opportunity, please click 'Apply' now.

Applications for this role close on the 2nd December 2024.

About the Role

Are you a chef that’s looking for more work life balance? Are you looking to move away from the split shifts and working into the early hours?

If this sounds familiar, why not consider a move into the care sector. Here at Maria Mallaband our Chefs still work with seasonal ingredients and create dishes to restaurant standard.

If you thrive on the delicate balance of creativity and budgets? Look no further! We’re seeking a talented Chef who can weave magic into our menu while keeping a watchful eye on the bottom line.

What will you be doing?

Menu Planning and Seasonality:

• Create menus that dance with seasonal ingredients where possible, ensuring freshness and delight for our residents.
• Balance creativity with cost-effectiveness.

Recipe Development:

• Dream up crave-worthy, innovative dishes that align with our brand identity.
• Design recipes that fit within our kitchen’s capabilities and equipment.

Food Management:

• Oversee food preparation, presentation, and taste. Our guests deserve nothing less than perfection.
• Manage inventory efficiently to minimise waste and maximise flavour.

Budget Mastery:

• Understand food and labour costs and work within a pricing strategy.
• Craft menus that not only tantalize taste buds but also keep our business thriving.

Who will you be?

Whilst it would be amazing if you had experience working in a care setting, welcome applications from all sectors!

Some non-negotiables for us are:

• Proven experience as Chef.
• Holder of a food hygiene certificate or equivalent
• Financial acumen – you know your numbers as well as your favourite recipe.

What’s in it for you?

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

If you’re ready to elevate our dining experience and make every bite memorable, apply now!

Kings Court

Kings Court Care Centre, situated close to transport routes in Swindon, supports those seeking an independent lifestyle and assistance from skilled carers. A team of caring staff welcomes new residents and strives to respect the wishes of individuals as much as possible. Residents at Kings Court Care Centre have the freedom to make decisions about what meals they would like. A home-cooked alternative meal can always be provided by the care home's chef. Individuals are given nutritious options so that they can enjoy a well-balanced diet. Staff takes residents and their relatives' concerns very seriously and individuals are made to feel comfortable thanks to the care home's approachable and friendly staff.

Proud member of the Disability Confident employer scheme

Kickstart your career with us this New Year and make 2025 your best year yet!

Are you passionate about customer service and helping others? Are you a team player who enjoys collaborating and working in a fast-paced environment? If so, we have the perfect role for you!

What you’ll be doing

In this role, you’ll be doing one of the most important jobs for our business, providing an exceptional service to all our customers. Our Customer Service Representatives are the heartbeat of our contact centre, answering calls and supporting our customers every day. Each customer is unique, and every call will be different - from explaining water bills to helping customers with financial difficulties find the best tariff for them, you’ll listen, empathise, and provide solutions with a smile.

No Experience? No Problem!

From your very first day as a Customer Service Representative, we're committed to your growth and development. We offer the training, support, and knowledge you need to excel in your role. Join us and thrive in a workplace that celebrates your uniqueness and prioritises your well-being.

Why join us?

Community focus: We proudly support the communities we serve. To join us, you’ll need to live in the Thames Water region – you’ll know if you do because your water bill comes from us!

Fair opportunities: We’re dedicated to ensuring all employees have access to the coaching and training they need to build a career they love.

Flexible shifts: The hours of work are 36 hours a week, following a shift pattern that varies from month to month between 8 am - 8 pm & 1 in every 4 Saturdays. One of our friendly team members will discuss available shifts with you.

The start date for the role is 20th January 2025

What should you bring to the role?

As you begin your journey as a Customer Service Representative, here are the key skills and behaviors we value:

- Exceptional service: Deliver outstanding customer experiences
- Clear communication: Engage effectively and possess a great phone manner
- Active listening: Truly hear and appreciate what our customers need
- Problem solving: Find the right solution for our customers
- Resilience: Tackle challenges with strength and composure
- Positive passion: Bring a positive attitude and a genuine love for helping others
- Technical proficiency: Navigate systems, databases, and communication tools efficiently

What’s in it for you?

Join a team where customers are at the heart of everything we do. We offer comprehensive training to ensure you succeed in your new role.

Ready to make a difference? Apply now!

Submit your application and start your journey with Thames Water today. We can’t wait to welcome you to the team!

- Competitive salary starting at £22,524 per annum
- 24 days holiday per year increasing to 28 days with the length of service
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

Service Advisor

- Highly Competitive Basic Salary up to £31,000 p.a.
- Excellent Commission Structure giving you an overall earning of £40k+ p.a.
- Monday to Friday 8.00am to 6.00pm with 1 Saturday worked every 4 weeks.
- Training Scheme: career development with the manufacturer.
- Employee benefits and rewards scheme.
- Long Service Holiday Reward - After 3 years 1 day extra / after 5 years 1 more days extra (capped at 24 days).
- Birthday off or closest day to it (not considered a holiday day).
- Share Scheme – the Company currently has a good share price listed.
- Pension – 3% employer contribution with 5% from employee.
- Contract: Full Time, Permanent.

We are currently advertising on behalf of an Automotive Prestige Main Dealer who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Romford area.

Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.

Their minimum requirements for a Service Advisor are as follows:

- A working experience within a Service Advisor role
- The ability to upsell on service work and service plans
- Customer Focused and an excellent communicator
- Familiarity with using Motor Dealership Database Software

As a Service Advisor with our Client you will be expected to:

- Professionally communicate with customers about service and repair work required on their vehicle
- Produce Job Cards on in-house computer systems
- Update Customers and Vehicle Records
- Prepare and complete Invoices
- Advise Customer on estimated costs of repairs and timescales of work due to be completed
- Other Ad-Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £31,000 with OTE of circa £40,000.

To apply for this Service Advisor position, please forward your CV to Louisa Coggs quoting the job reference number or call our office for a chat about this position.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Service Advisor Job get in touch today.

© Perfect Placement UK Ltd – See our website for details

Position:Registered BranchManager

Location:Wiltshire Branch (SN11 9PU)

Contract Type:Full Time, Permanent

Salary:£38,000

About Cera

Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.

About you:

We are looking for a passionate and commercial leader to support the growth and development of our branch andas an extension of our Cera family. As one of thelargest service providers we have an opportunity to bring service and support to the most vulnerable in our communities and continue on our journey to being the UK's fastest growing technology-enabled care provider.

This is an incredibly exciting opportunity for a natural leader who adopts both a commercial and people first approach and enjoys the challenge of building a successful team in partnership with our local authorities.

You will be responsible for developing the people and processes that result in a high-performing and compliant branch, as well as, continuing to work to align these with the wider Cera teams.

Responsibilities:

- Adopt a Carer-first approach in all that you do, continually looking to improve how we administer and deliver care in our communities.

- Oversee the creation of individualised, person-centred support packages that work towards meeting identified outcomes with the service users, their carer's and the purchasing authority.

- Take an active role in reviewing and amending service packages in partnership with branch staff and central teams.

- We regularly evaluate service goals and quality objectives and need our Registered Managers to undertake this and deliver actions for areas identified as requiring improvement.

- Accurate and legible records are key to help us monitor our support for our service users but also to meet our regulatory requirements. You will be regularly auditing our records and files to make sure they meet standards.

- Whilst our people and service users are our most important focus you will also be responsible for overseeing the implementation and monitoring of Cera policies and procedures as well as taking action where individuals do not adhere to these.

- Ensure compliance with statutory and Cera requirements on all reportable areas within the service provision.

- Maintain the operations of Cera at the standard agreed with the Regional Director and Quality & Compliance team, within the financial budget or other parameters set.

- Partner with Finance and Operations colleagues to measure weekly expenditure to ensure budget is maintained.

- Develop and maintain effective working relationships, particularly with our Business Development teams and Local Authorities so we can acquire new contracts and support packages.

- Commit to join and actively participate in the Skills for Care Managers Network to help to further develop our profile within the industry.

- Plan and attend regular meetings with all stakeholders to keep abreast of views, developments, opportunities and expectations.

What we're looking for:

- Previous experience working in a regulated care environment is a must.

- SVQ/NVQ Diploma level 5 Health and Social Care would be desirable but not essential.

- Registered with SSSC (Scotland only)

- Someone compliant with the knowledge of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

- A leader, someone comfortable leading a team and overseeing budgets.

- Knowledge of leading a team and working within a multi-disciplinary environment.

- Previous experience of working as a manager within a domiciliary setting.

- Experience of working with Service Users who have additional support or complex needs.

- A leader with a passion for delivering excellent care to a high standard.

Benefits:

- Great Career development opportunities with a fast-growing Company.

- Hardworking team looking to utilise Technology to improve Home Care in the UK.

- Competitive salary.

You'll have access to:

- Training and development for your role and future Career with Cera

- We Care discount platform and Employee Assistance Programme

- Refer a Friend scheme

What's it like to be part of the Cera Team?

Our team is made up of academics, innovators, start-up accelerators and care experts, all connected by a vision to build a better future for care through the combination of best-in-class carers, empowered by technology.

You have the opportunity to join a purpose-driven company at the tipping point of transformation. You'll play a key part in the evolution of Cera and make a real impact, now and in the future.

We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you're from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.

Support Worker Salisbury - £11.57 ph

Typical Shifts are: Monday - Sunday 07:00 - 15:00, 15:00 - 22:00, including some sleep ins. Working 3 or 4 shifts a week including some weekends

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our supported living service in Salisbury is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local bars and pubs, the next you could be unwinding with them playing video games, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Role Overview
We are recruiting for a Service Desk Analyst to join the team in our Head Office.The Service Desk Analyst works in the operations function, providing a single first point of contact to all users, for the resolution of incidents and the administration of IT service requests.Hours of work between are between 7am and 7pm but currently working 7am-5pm Mon-Fri, rotating shift pattern 07:00-15:30 / 08:30-17:00Based in Chippenham Head Office
Key Accountabilities

• Provide 1st line IT technical support, taking ownership of the customer Incident or Service Request and see it through to resolution
• Monitor support ticket queues ensuring incidents are actioned in line with SLA's
• Maintain support tickets correctly and keep the client updated with progress every day
• Ensure any Incidents or Service Requests that cannot be resolved by the Service Desk are escalated appropriately
• Create a positive impression of the Service Desk by building a rapport with the customer, focussing on business needs and delivering best possible customer service
• Handle all queries and updates professionally and efficiently, maintaining a high degree of customer service
• Assist with Infrastructure tasks as and when required
• Maintain user security on all systems
• Completion of Service Requests
• Administration of Active Directory, End User Devices, Office 365 and Business Applications

Skills & ExperienceThe successful candidate will provide excellent customer service and quality technical support. They must be well organised, self-motivated, punctual, adaptable and flexible in their approach to work. They must also be able to prioritise a variable workload and know when to escalate a problem appropriately. They will be required to communicate effectively with pressurised users at all levels, often whilst under pressure themselves. Whilst demonstrating that they are an excellent team player.

• Proactive individual able to work in a fast-paced and constantly changing environment
• Excellent and demonstrable interpersonal and communication skills, both verbally and written
• Customer focussed attitude with positive approach
• Excellent telephone manner, listening and empathy skills
• Problem solving and diagnostic skills
• Team player; works with and supports the rest of the team
• Good knowledge of service management toolsets and best practice e.g. ServiceNow and ITIL
• Proven experience & understanding of IT infrastructure, desktop and business applications
• Span of technical knowledge to encompass all versions of MS Windows, Basic TCP/IP Networking, Citrix, all versions of MS Office including Office 365
• Ability to follow processes, policies, procedures and guidelines to ensure consistent quality of service
• Proven track record working in a Service Desk role

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Support Worker/ Senior Support Worker - Are you driven by the desire to make a real difference in people's lives? If so, Spider are advertising for a Non-Profit Organisation who are looking for 1.5 x Support Workers, to join them to be part of their dynamic and innovative team in Thetford, Norfolk.

Why them?

They have been transforming lives for nearly 50 years, offering support to those in need across East Anglia. Their organisation is dedicated to providing quality services that help individuals recover from the trauma of homelessness and social exclusion. With over 200 staff and volunteers, they pride themselves on being one of the leading non-profits in the UK, recognised for their commitment to community welfare.

Fantastic Company Benefits Include:

- Competitive Salary: Starting from £26,325 per annum FTE (£13.50 per hour), reviewed after a 6-month probationary period

- Holiday: 28 Days including Bank Holidays, with extra leave for length of service, up to 5 additional days

- Hours: Part Time / Full Time Available (15-37.5 hours per week)

- Company pension with a 3% employer contribution

- Employee benefits: Cashback healthcare & dental scheme, one month paid sabbatical after 5 years of service, 24/7 counselling helpline, Enhanced maternity/paternity/adoption pay, Access to store, leisure, and travel discounts, Cycle2Work scheme

About the Role:

As a Support Worker in the Housing Services team, you will play a pivotal role in helping people who are vulnerable and at risk or in need of urgent accommodation. This includes people who are homeless or at risk of homelessness, and victims of domestic abuse. Individuals are supported to transition into longer-term accommodation and can also get help to access education, employment opportunities and healthcare.

You will work within a dynamic team to create a safe, secure, and comfortable environment, enabling customers to begin their recovery from the trauma of homelessness. You will be the first point of contact for individuals in need, helping them to transition into longer-term accommodation and access crucial education, employment, and healthcare opportunities.

Main Duties and Responsibilities:

- Proactively liaising with customers and building rapport.

- Providing specialist support to those at risk of homelessness or in urgent accommodation need.

- Working collaboratively with your team to deliver a safe environment.

- Helping customers recover from homelessness trauma and transition to long-term solutions.

- Supporting individuals in accessing education, employment, and healthcare.

About You:

As the successful Support Worker, you will ideally have worked within a similar role, have experience of working within a multidisciplinary team and managing challenging situations and finding practical solutions. You will have an understanding of health and safety in accommodation environment. Proficient in IT systems and reporting tools. Excellent interpersonal and communication skills are essential. It would desirable if you have a qualification in housing, social work, or community work. The client would also be interested in applicants who have lived experience with issues related to their service users, such as substance misuse and homelessness. You will also hold a driving licence and access to a vehicle.

Please note: this position involves work that is a regulated activity and is therefore subject to receipt of a satisfactory Enhanced Disclosure with a barred list check from the Disclosure and Barring Service. This is in accordance with the Police Act 1997 and the Rehabilitation of Offenders Act 1974. This is to be paid for by the successful applicant and will be reimbursed upon the successful passing of a 6-month probationary period.

This Support Worker opportunities offer a meaningful career with the chance to make a genuine impact in your community. To contribute to a future full of choices for vulnerable individuals please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

Applications from all individuals, particularly those with personal or past experience of homelessness, are welcome. The client is a Disability Confident Employer and are committed to an inclusive recruitment process.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy.

Additional keywords: Supported Accommodation, Support worker, Senior Support Worker, Housing, Social Work, Vulnerable People Support, Homelessness, Mental Health, Safeguarding, Community Work.

This vacancy is being advertised and handled through Spider, the region's Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.

To provide comprehensive PMO support to the AHA EPR programme, working both at an individual Trust level and supporting projects and workstreams across the 3 constituent AHA Trusts. Design and maintain a PMO configuration structure, using appropriate tools, processes and techniques, to ensure effective PMO management. Establish and maintain a comprehensive PMO library ensuring appropriate access and confidentiality is maintained across the AHA constituent Trust See JD for full details

Great Western Hospitals NHS Foundation Trust (GWH) is seeking a Programme Support Officer to support their significant and exciting journey towards implementing and sharing an Electronic Patient Record (EPR) across the Acute Health Alliance constituent Trusts i.e., Royal United Bath Hospital (RUH), Salisbury Foundation Trust (SFT) and Great Western Hospitals NHS Foundation Trust (GWH), Swindon.

The successful candidate will have demonstrable previous experience supporting large digital or change programmes or projects.

The post holder will work as part of a busy and dynamic team in delivering an effective programme of work, supporting managers and staff with the EPR programme workstream and project activities. Day to day the work will involve supporting the teams to ensure the portfolio of tasks and projects is planned and managed effectively using PRINCE2 methodology and documentation standards.

The majority of the work will be undertaken remotely, but with a requirement to be work from GWH when necessary and potentially travel to other NHS sites when required. You will therefore be a self-starter and used to working with minimal supervision.

If you are therefore seeking a busy but rewarding challenge as your next career opportunity in Programme Support, we would love to hear from you. Previous applicants do not need to apply. Please align your experience to JD in your supporting statement, with clear examples given how you meet the criteria.

Liaising with multi-disciplinary teams across the Trusts the successful candidates will need excellent organisational skills, possess a high level of communication skills, both written and oral, and be motivated to help the teams achieve.

The post holder will work under the guidance of the GWH EPR Programme Manager to provide programme and project support on a range of PMO tasks. Support will be provided using standard PRINCE2 and other appropriate project management methodologies.

The post holder will provide support in relevant programme management groups, be actively involved with the day-to-day delivery of the programme activities and will manage both programme and project-level documentation on behalf of the EPR programme.

Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.

Service We will put our patients first

Teamwork We will work together

Ambition We will aspire to provide the best service

Respect We will act with integrity

To provide comprehensive PMO support to the AHA EPR programme, working both at an individual Trust level and supporting projects and workstreams across the 3 constituent AHA Trusts.

Design and maintain a PMO configuration structure, using appropriate tools, processes and techniques, to ensure effective PMO management.

Establish and maintain a comprehensive PMO library ensuring appropriate access and confidentiality is maintained across the AHA constituent Trust

See JD for full details


This advert closes on Thursday 28 Nov 2024

Proud member of the Disability Confident employer scheme

Allen Motor Group are currently looking to employ a Commercial Sales Advisor to join our Transit Centre in Swindon. Managing and assisting with face to face and digital enquires to try and maximise sales potential whilst going above and beyond to provide a fantastic customer experience. This position is offered on a full time 5-day 42.5 hour working week, with an £23,500 basic salary + average earnings of £45,000, uncapped commission, bonus and company vehicle, reporting to the CV Sales Manager.

Why Allen Motor Group?

In addition to a highly attractive basic salary, uncapped commission and a company provided vehicle we also offer a range of other benefits including:


30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
Fantastic discounts on MOT’s, services and parts
Life assurance benefit, at no cost to yourself
Discounted gym membership
Retailer discount portal with discounts from some of the UK’s biggest retailers
£500 refer a friend scheme
Full training and support to develop and progress your career with Allen Motor Group
High achiever related prizes/experiences


Do I need experience?

No! Whilst we welcome applications from experienced automotive sales advisors, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:


Previous selling and influencing skills
A full UK driving licence
An ability to follow procedures, policies, and instructions.
A passion for providing first class customer service
An eagerness to learn and progress your career
Fantastic communication skills


Key Duties and Responsibilities

As a Commercial Vehicle Sales Specialist, you will be responsible for and not limited to:


Handing of inbound and outbound enquiries via email/telephone and digitally
Meeting individual and team-based sales targets
Guide customers through the whole purchase process, advising on extended warranty, accessories, and financial products
Adhere to industry rules and regulations regarding the sale of financial products and insurance


At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.

If you would like to be considered for this opportunity, please do apply now