Total 52 Others level Customer Service job vacancies in m50 1au

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Reference: SCCG2742C | Closing Date: 10/12/2024 | Interview Date: 17/12/2024
Salary: £23,123.00- £25,420 (Pro rata salary £20,495 - £22,531). Incremental progression throughout the band is available
Contract Type: Fixed Term, Term Time Only | Hours per Week: 36 hours | Location: 1 role at CitySkills and 1 role at FutureSkills
About the Role
We require a highly motivated individual to provide in-class support to students with a variety of needs, including support with difficulties/disabilities, literacy, numeracy and language. You will also provide emotional support and encourage participation in the learning environment. As a Learning Support Assistant, you will support students studying a diverse range of subjects and may be required to work across the college’s different centres within the SCC group. You will work alongside classroom tutors to break down barriers and ensure that learners are able to access the curriculum and reach their full potential. You will have an understanding of the issues facing young people with barriers to their learning. You should have some previous experience in support and be able to demonstrate a good standard of English, Maths and IT.
How to Apply
For more information and to apply for this job, please complete the registration and online application form via our website.
Reason to Join Us:
• We have Generous Terms and Conditions (Sixth Form College’s Association style terms and conditions) including 13 weeks not in college (195 days in College).
• We have a 2:30pm finish on Fridays, Free on-site parking and various health and wellbeing resources and benefit schemes including two Staff Wellbeing days per year.
• We offer automatic enrolment to the Local Government Pension Scheme with 20.70% employer pension contribution.
• Our College is an incredible community, there is a lot that staff and their families can get involved with
• We have family friendly policies and we are happy to talk about flexible working.
• We invest in our people and offer a range of training & career opportunities for all staff as part of our Be Outstanding Development programme
• We have an amazing Staff Benefits Package with discounts and savings for supermarkets, petrol, high-street retailers, holidays, cinemas and other leisure.
• Our shared purpose: We believe in the value of education for a successful future and we want the best for our learners and our staff.
• Our core values are at the heart of everything we do. Staff and students behave with respect, integrity and kindness.
Commitment to Safeguarding
This post is exempt from the Rehabilitation of Offenders Act 1974 and as part of our safeguarding commitment we undertake DBS checks as part of our pre-employment procedures on all potential new employees
The College strives to be a diverse and inclusive community and welcomes applications from people from all backgrounds.

How does it sound to earn £25,714.00 from day one with a rapid rise to £27,032.00 once you hit the required competencies?

Do you want to work in a bustling & vibrant office environment, with FREE PARKING, access to local transport links, on-site canteen, restaurants & shops, plus a whole host more right on your doorstep?

What's more, we also have the opportunity to work from home if you prefer after your qualifying period! (usually around 4-6 months)

If so, we want to hear from you!

We're looking for empathetic and supportive colleagues to join our existing team servicing a well-known high street banking client based at Tulketh Mill in Preston!

What's in it for you?

• Be part of our rewarding pay progression scheme with a salary between £25,714.00, rising to £27,032.00
• You will work 40 hours per week between 8am - 8pm, Monday - Friday on a 6-week shift rota with 2/6 Saturdays between 930am - 5pm. We will provide a full list of shifts at interview stage. No Sunday shifts currently
• Option to work from home after completing your qualifying period - full equipment provided.
• Modern & vibrant office, with free parking , great transport links, on site canteen, plus several retail & food stores on your door step if you wish to venture!
• Internal career progression platform called INSPIRE, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset
• Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
• We do work Bank Holidays but Christmas Day, Boxing Day and New Years Day are all non working days so, put your feet up! (If you are scheduled to work on a bank holiday, you will receive time and a half and a day in lieu to use at a later date).
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more!
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What you'll be doing:

• Understanding the customers financial situation, providing options and solutions to help our customers get back to financial health. Always ensuring fair outcomes, including for our vulnerable customers
• Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service
• Embracing learning, coaching and development to continuously improve your skills and capability
• Sharing ideas to improve the customer service experience
• Making a real difference to people's lives
• Dealing with some of our more vulnerable customers and their complex needs

What we're looking for:

• Comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances
• Have an excellent standard of both spoken and written English as you will be helping customers with complex financial needs
• Making decisions considering the risk to the client and impact to the customer using guidance or advice where required
• Navigating around our systems and ensuring all details entered are accurate - previous experience of using multiple CPU systems is essential
• Ensuring all regulatory requirements are adhered to through training and compliance
• This role would suit individuals who have experience of dealing with customers who have complex needs, who may have worked previously in a call centre environment, have first class communication skills and are able to complete work to a high standard. This is not an entry level role and some previous experience is essential - detailed below.
• Do you tick any of the boxes of the below? If so, we want to hear from you!

Essential experience - we require a minimum of one of the below.

• Strong experience in a call centre customer service role...OR
• Proven experience in a clerical environment...OR
• Robust experience in a health care environment dealing with vulnerable clients...
• In addition we also need experience of using multiple computer systems. Although full system training will be provided, you need to be competent using a mouse and keyboard

Desirable experience...

• Experience of working in a collections environment
• Experience of working in Financial Services

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• You will be invited to attend a video interview with a member of the recruitment team
• If you are successful at the first interview stage, you will be invited to attend a second stage on site in Preston.

You'll get the chance to follow your chosen career path anywhere in Capita.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Proud member of the Disability Confident employer scheme

Are you ready to take on a dynamic role where your organisational skills and teamwork will be at the heart of every project?We’re looking for two Project Support Officers to join our IS&T team in Salford and play a crucial role in keeping our projects on track.In this role, you’ll collaborate closely with Project Managers and various stakeholders, coordinating work requests, mobilisations, and managed change activities to ensure everything is delivered on time and within budget.

Based in Salford or working from home, you’ll gain hands-on experience supporting both small and complex projects, all while contributing to a team that values communication, accountability, and customer focus.If you’re someone who thrives in a collaborative environment, enjoys problem-solving, and has a knack for detailed project support, we’d love to hear from you.

What you’ll do:

• Liaising directly day-to-day with Business Relationship Managers, Demand Manager and Project Managers to assess new work requests and update on in-flight changes.
• Maintaining up-to-date project files.
• Providing weekly progress reports.
• Liaising with internal and external stakeholders throughout the change lifecycle.
• Ensuring adherence to agreed-upon processes and governance standards.
• Reviewing, executing, and monitoring project activities, addressing delivery challenges and scope development to meet customer expectations.

For a full list of responsibilities please view the attached job description

What you bring:

Essential:

• Holds a professional qualification (or studying to achieve).
• At least 2 years’ experience working as a Project Coordinator in either a PMO environment or supporting Project Managers to deliver projects.
• Ability to plan tasks and work in an organised way.
• Experience of providing support in and of working with customers.
• A team player with the ability to command respect to create a sense of community amongst the members of the project teams.
• Excellent communication skills both verbal and written.

Desirable:

• Educated to Degree level or invests in personal development within the profession.
• Full Driving License and valid passport
• Security Clearance (May need to obtain SC security clearance)

What we offer:

5% performance bonus

Working with Sodexo is more than a job; it’s a chance to be part of something greater.You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Mental Health Support:Unlimited access to an online platform for mental health and wellbeing.
• Employee Assistance:Access to support for everyday challenges, including legal and financial advice.
• Health & Wellbeing App:Enjoy a free app with rewards for healthy living, plus 24/7 virtual GP access.
• Discounts & Financial Benefits:Exclusive deals through the Sodexo Discounts Scheme, alongside insights and savings via the Salary Finance Platform.
• Retirement Planning:Join the Sodexo Retirement Plan to secure your future.
• Death in Service Benefit:Protection for your loved ones in the event of your passing while employed.
• Career Development:Opportunities for growth through a variety of learning and development tools.
• Cycle to Work Scheme:Promote a healthier lifestyle while helping the environment.
• Volunteering Opportunities:Engage in meaningful community support initiatives.
• Flexible Work Environment:Enjoy a dynamic workplace with competitive compensation.

We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Opportunities have arisen for Social Work Practitioners within the Integrated Care Teams. As a result, Salford is now looking to recruit experienced and newly qualified Social Work practitioners; to be part of this and help us deliver our community led support vision. That means having a passion for social work, enabling effective integrated working, promoting independence through reablement approaches and safeguarding adults in Salford. You will be responsible for carrying out social work duties, requiring the highest levels of skills, knowledge, and professional expertise. You will assist the Team Manager in ensuring the delivery of effective, safe integrated services for adults through the promotion of high standards of practice in assessment and person-centred support planning being creative to meet individual outcomes.

The Adult Social Care workforce aims to improve outcomes for adults who live in Salford by empowering individuals, adopting a strength’s-based approach across the service, promoting independence, and working in partnership with our residents so their experiences, opportunities and lives are as good as they can be. This will be achieved through developing a skilled and motivated workforce by investing in their continued professional development and ensuring their practice is current and of a high standard.

You will be a skilled, effective practitioner acting with considerable autonomy. You should have in depth knowledge and skill in one or more fields of practice which may have been developed through a formal post - qualifying training and development activity. You should have or will be expected to undertake Practice Educator training and support student Social Workers. You may have or will be expected to undertake a postgraduate qualification and role in specialised practice e.g., AMHP, BIA. You will need to have capability to integrate professional knowledge, the views of people using services and research/evaluation evidence routinely in their practice. You will need to demonstrate expert and effective practice in complex situations, assessing and managing higher levels of risk while promoting enablement and self-determination. You will need to network and liaise with a wider range of professionals and other colleagues, including at more senior or strategic levels. You will need to manage complex caseloads and offer expert opinion within the organisation and to others.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives. As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three

core values - care, appreciate and inspire – to join our team. In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a betterwork-life balance.

We are currently in process of updating our values. For the latest information

around our values and behaviours, please visit our careers website

https://www.careers.northerncarealliance.nhs.uk

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk

In line with the Trust’s Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, disability, nationality, religion, marital status, social back ground or trade union membership. However, as members of ethnicity minority groups and individuals with disabilities are currently under-represented at this level of post, we would encourage applications from members of these groups. Appointment will be based on merit alone.


This advert closes on Tuesday 5 Nov 2024

Proud member of the Disability Confident employer scheme

Are you a natural leader who thrives in a fast-paced, dynamic environment? We're looking for a Digital Intelligence Hub Team Leader to join our dedicated team in the Salford area!

As a key figure in our operations, you'll lead a team of 8 highly skilled administrators and schedulers, ensuring seamless workflows and exceptional service delivery.You'll be the driving force behind maintaining high performance, coaching your team, and promoting process improvements, all while handling escalations and deputizing for the Operations Manager when needed.

Flexibility is essential in this role, as you'll work an 8-hour shift between the hours of 6am and 7pm.If you're ready to inspire, motivate, and elevate team performance, this role offers the perfect blend of leadership, customer focus, and the chance to make a meaningful impact.

This role comes with a 5% performance bonus

What you’ll do:

• Oversee daily functional management of the Command Centre, ensuring adherence to policies and procedures.
• Act as the first point of escalation for queries and support operators/schedulers with their workload as needed.
• Develop and assist in the delivery of regular and essential training and coaching for your team.
• Conduct monthly 1-1s and quarterly PDRs, documenting actions, development, and training needs.
• Assist in the recruitment process within the Command Centre and deputise for other Team Leaders as required.
• Establish and maintain excellent customer relationships, developing confidence in our systems and processes.
• Continuously evaluate processes and procedures, suggesting improvements to enhance efficiency and customer service.

For a full list of responsibilities please view the attached job description

What you bring:

• Minimum of 3 years' experience in a Contact Centre/Service Centre environment.
• Proven experience in people leadership and effective management of teams.
• Ability to handle multiple priorities and adapt to a rapidly changing environment.
• Advanced computer skills in Microsoft Excel and Word, with strong analytical and decision-making abilities.
• Excellent communication (verbal & written) skills at all levels, with a customer-focused and responsive approach.
• Demonstrated experience in implementing, evaluating, and improving business processes.
• A strong commitment to safety and a Zero Harm culture, with exceptional attention to detail.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater.You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Mental Health Support:Unlimited access to an online platform for mental health and wellbeing.
• Employee Assistance:Access to support for everyday challenges, including legal and financial advice.
• Health & Wellbeing App:Enjoy a free app with rewards for healthy living, plus 24/7 virtual GP access.
• Discounts & Financial Benefits:Exclusive deals through the Sodexo Discounts Scheme, alongside insights and savings via the Salary Finance Platform.
• Retirement Planning:Join the Sodexo Retirement Plan to secure your future.
• Death in Service Benefit:Protection for your loved ones in the event of your passing while employed.
• Career Development:Opportunities for growth through a variety of learning and development tools.
• Cycle to Work Scheme:Promote a healthier lifestyle while helping the environment.
• Volunteering Opportunities:Engage in meaningful community support initiatives.
• Flexible Work Environment:Enjoy a dynamic workplace with competitive compensation.

We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Exciting opportunity for the post holder to join the Digital Portfolio Management Office (PMO).

The PMO Manager is responsible for administering the change portfolio such that cost, quality, plan, time and benefits realisation are controlled and achieved, ensuring that all projects adhere to the best practices and standard approaches for project management.

Operationally, the PMO Manager is responsible for providing information to enable project prioritisation, management information, financial reporting, resource planning, decision-making, and recruitment. The PMO Manager will play a key role in monitoring, supporting, and guiding Digital PMO team members to meet high quality, governance, and assurance standards internally and across the broader organisation.

Flexible working, home and remote working can be accommodated.

The PMO Lead develops and implements best practices to enable the successful delivery of a broad range of IT and business change projects to stakeholders across the organisation. The main responsibilities of the PMO include ensuring that the portfolio delivery team adequately plans and executes scope and business case management, programme vision and blueprint development, benefits and quality management, stakeholder management, portfolio management, programme and project planning, including supporting strategic demand management through Infrastructure Architecture and Cyber and Governance teams; milestone management, risk and issues as part of core project/programme management functions, and working with key enabling teams, for example, change management, technical operations and vendor management activities to ensure the successful delivery.

Financial management, maintaining risks, issues, assumptions, and action logs, resource forecasting, change control, dependency management, and programme reporting will be integral to delivering these responsibilities

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential tomake a differenceand we’re always looking for people who demonstrate our three core values -care,appreciateandinspire– to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk


This advert closes on Sunday 27 Oct 2024

Proud member of the Disability Confident employer scheme

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Are you ready to make a difference in the world of healthcare? Our client, a leading provider of specialist complex care, is seeking a dedicated Care Coordinator to join their team in Wimbledon. With over a decade of experience, the company is committed to delivering tailored, high-quality care to both adults and children. If you're passionate about ensuring clients receive the best possible care, this role could be perfect for you.

• Salary ranging from £28K to £30K
• Monday to Friday shift pattern with flexible start and finish times
• No on-call or weekend duties

The Role:
As a Care Coordinator, you'll play a vital role in managing client care.

• Manage a caseload of clients, ensuring consistent support from a stable team of carers
• Conduct regular meetings to understand clients' care needs and health requirements
• Facilitate communication between clients and carers, updating on team changes and schedules
• Maintain safety by ensuring resilient care teams and coverage
• Keep rosters staffed well in advance, optimising carer utilisation
• Collaborate with various teams to ensure smooth integration of new clients and continuity of care

The Candidate:
The ideal Care Coordinator will have:

• Previous experience as a Care Coordinator
• Proven track record in delivering excellent customer service
• Strong problem-solving skills and ability to manage change
• Clear verbal and written communication skills
• Proficiency in IT systems
• An empathetic and understanding approach
• Strong planning and organisational skills

Our client is a highly regarded provider of specialist complex care, offering services to adults and children across London and the Home Counties. They work closely with NHS teams and private organisations to ensure clients can receive care in the comfort of their own homes. The company is dedicated to delivering high-quality, tailored care through a team of highly trained professionals.

If you're a dedicated individual with a passion for providing exceptional care, the Care Coordinator role could be your next career move. Join our client in their mission to deliver outstanding healthcare and make a real impact in the lives of those who need it most.

INDCRE

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

How does it sound to earn £25,714.00 from day one with a rapid rise to £27,032.00 once you hit the required competencies?

Do you want to work in a bustling & vibrant office environment, with FREE PARKING, access to local transport links, on-site canteen, restaurants & shops, plus a whole host more right on your doorstep?

What's more, we also have the opportunity to work from home if you prefer after your qualifying period! (usually around 4-6 months)

If so, we want to hear from you!

We're looking for empathetic and supportive colleagues to join our existing team servicing a well-known high street banking client based at Tulketh Mill in Preston!

What's in it for you?

• Be part of our rewarding pay progression scheme with a salary between £25,714.00, rising to £27,032.00
• You will work 40 hours per week between 8am - 8pm, Monday - Friday on a 7-week shift rota with 2/7 Saturdays between 930am - 5pm. We will provide a full list of shifts at interview stage. No Sunday shifts currently
• Option to work from home after completing your qualifying period - full equipment provided.
• Modern & vibrant office, with free parking , great transport links, on site canteen, plus several retail & food stores on your door step if you wish to venture!
• Internal career progression platform called INSPIRE, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset
• Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
• We do work Bank Holidays but Christmas Day, Boxing Day and New Years Day are all non working days so, put your feet up! (If you are scheduled to work on a bank holiday, you will receive time and a half and a day in lieu to use at a later date).
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more!
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What you'll be doing:

• Understanding the customers financial situation, providing options and solutions to help our customers get back to financial health. Always ensuring fair outcomes, including for our vulnerable customers
• Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service
• Embracing learning, coaching and development to continuously improve your skills and capability
• Sharing ideas to improve the customer service experience
• Making a real difference to people's lives
• Dealing with some of our more vulnerable customers and their complex needs

What we're looking for:

• Comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances
• Have an excellent standard of both spoken and written English as you will be helping customers with complex financial needs
• Making decisions considering the risk to the client and impact to the customer using guidance or advice where required
• Navigating around our systems and ensuring all details entered are accurate - previous experience of using multiple CPU systems is essential
• Ensuring all regulatory requirements are adhered to through training and compliance
• This role would suit individuals who have experience of dealing with customers who have complex needs, who may have worked previously in a call centre environment, have first class communication skills and are able to complete work to a high standard. This is not an entry level role and some previous experience is essential - detailed below.
• Do you tick any of the boxes of the below? If so, we want to hear from you!

Essential experience - we require a minimum of one of the below.

• Strong experience in a call centre customer service role...OR
• Proven experience in a clerical environment...OR
• Robust experience in a health care environment dealing with vulnerable clients...
• In addition we also need experience of using multiple computer systems. Although full system training will be provided, you need to be competent using a mouse and keyboard

Desirable experience...

• Experience of working in a collections environment
• Experience of working in Financial Services

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• You will be invited to attend a video interview with a member of the recruitment team
• If you are successful at the first interview stage, you will be invited to attend a second stage on site in Preston.

You'll get the chance to follow your chosen career path anywhere in Capita.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Proud member of the Disability Confident employer scheme

An exciting opportunity has arisen for Head of Enterprise Architecture to join a newly-established and growing Enterprise Architect team.

With responsibility for providing technology direction to a range of stakeholders including suppliers, IT stakeholders through strategies, roadmaps, standards, and defined governance and technical design forums As Head of Enterprise Architecture, you will build and lead the formal EA practice, managing a team of domain architects (business, information, solution, technical, security, other). You will respond to disruptive forces by facilitating the decision-making process and providing actionable recommendations on initiatives and policies to help the organisation drive targeted outcomes. You will work closely with senior Trust leaders to enable and influence their future-state capabilities through the choice of initiatives, whether process-, organisation- or technology-related. You will lead a robust governance process regime for the We are looking for someone who considers themselves to be an excellent team player with a positive attitude. This role will play a critical part in supporting the Trust on out business transformation journey.

The Head of Enterprise Architecture will be accountable for ensuring:

Engagement with business and IT stakeholders, creating and building relationships related to harnessing the value of an Enterprise Architecture (EA).

Communication of the value of enterprise architecture, and its portfolio of services.

Establishment and evolution of the EA team’s services and operating model.

The alignment between the Digital function and its stakeholders across the Trust, and throughout the IT landscape

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk


This advert closes on Thursday 17 Oct 2024

Proud member of the Disability Confident employer scheme

Join our busy sales support team in Salford to help us maintain our position as the Nation’s leading tool hire business
Working with the Sales Support function, your main responsibility will be to provide support to our sales teams with customer contact to engage, retain or assist in the management of these accounts using all available data and associated systems.
Key Responsibilities

• Provide excellent customer service through the management and assignment of sales leads
• Deliver high level of customer care in line with customer on-boarding process
• Ensure the CRM system is kept up to date with activity at all times
• Ensure pricing guidelines are adhered to
• Assign customers appropriately based on accurate MI
• Work closely with the operations team tomeet budgeted revenue and profit targets
• Thorough review and utilisation of the monthly sales KPI report, track performance of accounts
• Build and maintain positive, professional relationships throughout different levels of the organisation
• Assist the Regional Sales Manager in building a respectful ‘one team’ culture across the sales and operations teams
• Promote change positively and assist in embedding new concepts

What We’re Looking For

• Well organised and comfortable working at pace
• Proven first rate customer service experience with excellent telephone manner
• Outstanding administration skills – able to demonstrate a high level of accuracy
• Positive ‘can do’ attitude
• Excellent relationship builder
• Ability to work on own initiative
• Intermediate IT skills, including the ability to analyse data and experience of MS office
• A team player with a high level of dedication
• Experience of working within the tool hire industry – Desirable

What We Can Offer You?

• Company pension
• 25 days annual leave, plus bank holidays
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Eye care vouchers
• Recommend a friend scheme
• Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
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Service Care Solutions are looking for a Technical Theatre Teacher to work within the Salford City College on a permanent basis.

Location: Salford

Salary: £26,400-£43,800pa

Job role/responsibilities:

• Participate in key College processes as required e.g. enrolment.
• To always act in accordance with college policies e.g. Health and Safety, Equality & Diversity, Inclusion, Quality Assurance, and the College Charter.
• To work flexibly in the interests of the organisation as required.
• To participate in appraisal and to undertake staff development activities as appropriate.
• To be responsible for promoting and safeguarding the welfare of children, young people, and vulnerable adults you are responsible for.
• To teach related courses in accordance with the college timetable.
• To assess students' progress and maintain accurate records of students' achievements.
• To provide accurate reports and information to others as required by college quality assurance procedures.
• Ensure that an appropriate syllabus is selected for any subject for which they have responsibility and delivered to the required standard.
• Provide schemes of work by which the curriculum will be delivered.
• Provide books, materials and facilities within budget allocated.
• Ensure you are kept fully informed about developments in the subject and about general educational issues which may affect the subject.
• Prepare internal assessments, ensure that marking is consistent with that throughout the department and provide related statistics and comments on performance for the Curriculum Manager.
• Be aware of developments in your subject in High Schools and keep High Schools informed of courses here, taking part in liaison and recruitment activities both in College and High Schools.
• Co-operate and liaise with other departments as and when required.
• Carry out other routine and ad hoc administrative tasks as directed by the Curriculum Manager/Principal.

Knowledge/Experience

• Appropriate related honours degree
• Teaching Qualification (e.g. PGCE)
• Training to include experience of Year 12 and/or 13 teaching and HE (for trainee teachers)
• Ability to teach up to level 5.
• Ability to contribute to the teaching of a level 3 BTEC.
• Ability to motivate students will differing abilities and needs.
• Ability to effectively monitor student attainment and use data to improve performance.
• Excellent communication and interpersonal & organisational skills Ability to meet all deadlines.
• A willingness to contribute to departmental enrichment activities.
• Be able to contribute to the preparation of Oxbridge/Russell group candidates.
• A commitment to high standards of student attendance & punctuality and attainment
• Ability to take responsibility for promoting and safeguarding the welfare of the young people you are responsible for or meet a willingness to perform the role of a personal tutor.
• Wholehearted dedication to getting the best results for every student.
• Ability to work under pressure whilst maintaining accuracy and effective outcomes.
• Strong values and commitment to the College's ethos.
• Demonstration of proactive support for equality, diversity & inclusively.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.

Service Care Solutions are looking for a Physics Teacher to work within a College in the Salford area on a permanent basis.

Salary: £26,400-£43,800pa

Location: Salford

Job role/responsibilities:

• Participate in key College processes as required e.g. enrolment.
• To always act in accordance with college policies e.g. Health and Safety, Equality & Diversity, Inclusion, Quality Assurance, and the College Charter
• To work flexibly in the interests of the organisation as required
• To participate in appraisal and to undertake staff development activities as appropriate.
• To be responsible for promoting and safeguarding the welfare of children, young people, and vulnerable adults you are responsible for, or come into contact with.
• To teach related courses in accordance with the college timetable.
• To support students in their learning.
• To assess students' progress and maintain accurate records of students' achievements. I To provide accurate reports and information to others as required by college quality assurance procedures.
• Ensure that an appropriate syllabus is selected for any subject for which they have responsibility and delivered to the required standard.
• Provide schemes of work by which the curriculum will be delivered.
• Provide books, materials and facilities within budget allocated.
• Ensure you are kept fully informed about developments in the subject and about general educational issues which may affect the subject.
• Prepare internal assessments, ensure that marking is consistent with that throughout the department and provide related statistics and comments on performance for the Head of Department.
• Be aware of developments in your subject in High Schools and keep High Schools informed of courses here, taking part in liaison and recruitment activities both in College and High Schools.
• Co-operate and liaise with other departments as and when required.
• Carry out other routine and ad hoc administrative tasks as directed by the Head of Department/Head of College.

Qualifications/Experience/Knowledge:

• Honors Degree
• QTS
• Recent experience of teaching level 3
• Experience of reflecting on and improving teaching practice to increase student achievement.
• Experience of effective assessment for learning and its use to raise standards.
• Thorough and up to date knowledge of curriculum area
• Ability to analyse and interpret data effectively and act upon the information.
• Understanding of the strategies needed to establish consistently high aspirations and standards of results and behaviour.
• Excellent classroom teacher with the ability to reflect on lessons and continually improve their own practice.
• Effective and systematic behaviour management with clear boundaries, sanctions, praise and rewards
• Understands and interprets complex student data to drive lesson planning and student attainment.
• Good communication & planning and organisational skills
• Willingness to develop the links with other organisations.
• Commitment and responsibility to safeguarding and promoting the welfare of children and vulnerable adults.
• Ability to pass DBS check.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.

Service Care Solutions are looking for a Deputy Head of Digital to work within a College in Salford on a Permanent Basis.

Location: Salford

Job role/responsibilities:
The successful candidate will lead on curriculum development and delivery, monitor and report on KPI's, whilst promoting high quality standards across our digital curriculum. In addition, you'll be teaching within the Computing and IT team and should have a good working knowledge of vocational and T-Level qualifications and have great skills in Programming and Math's for Computing. It is desirable that applicants have relevant industry experience and a solid network of industry professionals.

• Deputy Heads of Department report to the Head of Department for subject organization and teaching per the principal's curricular policy.
• Monitor student performance and collaborate with the Curriculum Manager to improve retention, attendance, and achievement.
• Maintain close working relationships with the progress team, Learning Leaders, and Digital Leaders to address underachievement and attendance issues.
• Develop, implement, and monitor strategies to enhance value-added outcomes.
• Plan and oversee the creation of clear schemes of work and high-quality assignments for all curriculum programs.
• Lead specific programs and monitor student progress, including attendance and assessments like IV and sample preparation.
• Assist the Head of Department in staff deployment for curriculum delivery.
• Collaborate with the Head of Department to establish external agency relationships.
• Manage, develop, and coach staff where appropriate and lead curriculum meetings, training, and professional development.
• Ensure Health and Safety of self and others.
• Perform additional duties as required by the Head of Faculty or College.

Knowledge/Experience:

• Appropriate Degree or Equivalent
• Teaching qualification or willingness to work towards this.
• Evidence of ongoing professional development
• Experience of Delivering a BTEC programmed or an AS/A2 subject.
• Ability to motivate students with differing abilities and needs.
• Ability to effectively monitor student attainment and use data to improve performance.
• Excellent communication and interpersonal & organisational skills
• Knowledge of the assessment process of GCSE and Functional Skills qualifications
• Subject specialism knowledge related to Maths and English curriculum.
• A commitment to high standards of student attendance and punctuality & attainment
• Ability to work under pressure whilst maintaining accuracy and effective outcomes.
• Ability to work on own initiative.
• Flexible team player
• An ability to meet all the objectives outlined in the job description for the post.
• Commitment and responsibility to safeguarding and promoting the welfare of children and vulnerable adults.
• Commitment to College policies i.e. Health & Safety & Equality and Diversity & Inclusion
• DBS Check acceptable to the college will be undertaken for successful applicant.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.