Total 15 Junior Executive level Customer Service job vacancies in Mayport, Florida

Include but are not limited to:

• Gathering information, identifying and analyzing issues, and developing recommendations to resolve substantive problems of effectiveness and efficiency of work operations in a program or program support setting.
• Develops policy and procedure, implement monitoring techniques and provide analysis and trending of outcome data.
• Collaborates with Quality Management to determine mandatory monitoring and reporting requirements.
• Maintains current knowledge of performance measure criteria and goals.
• Assists clinical staff to problem solve barriers to goal achievement and to access resources.
• Assists service chief to collect peer review data, compile into appropriate format and distribute to appropriate personnel and/or services.
• Provides administrative support to ensure customer satisfaction through education of staff and through researching and composing correspondence for service chief such as patient complaints or congressional inquiries.
• Collaborates with patient advocates to resolve issues toward positive outcomes.
• Tracks performance appraisals to ensure they are completed by required due dates.
• Monitors balances of control points and status of projects and recommends reprogramming of funds as needed.
• Completes other duties as assigned.

The Advanced Medical Support Assistants (A-MSAs) assigned to VAMC Orlando, to include it's Outpatient and Community Based Outpatient Clinics, are responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.

Assignments at this level include, but are not limited to;

• Develop and maintain effective and efficient communication with the patient interdisciplinary team, VA Medical Centers, and other agencies.
• Work within the team to set team priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Assures all visitors and telephone calls are answered and referred in a prompt and courteous manner.
• Performs scheduling, canceling, re-scheduling of patient appointments and consults.
• Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
• Analyze situations to determine what decisions can be made or if advise of higher authority is needed.
• Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
• Update and verifies patient demographic information.
• Provides information regarding clinic and hospital policies, procedures and locations to patient(s), family members, and staff.
• Maintains patient's confidential records
• Scan and enters information into VISTA, CPRS

The Lead MSA serves the North Florida / South Georgia VHA in the Community Care service line. The Lead MSA performs the following duties to include, but not limited to":

• Monitors and makes work assignments
• Provides input on performance
• Resolves daily workplace issues and maintains efficient workflow
• Assuring accurate and timely scheduling of appointments.
• Providing guidance to staff members to include changes in policies and procedures.
• Distributing and balancing workload.
• Creating and maintaining employee work schedule.
• Providing on-the-job-training for new and current employees.
• Organizing the work structure of his/her assigned areas.
• Acting as liaison between MSA and staff.

The Lead MSA routinely interacts with MSA staff and collaborates with other members of an expanded health care team to assist in providing a robust interdisciplinary approach to care. The Lead MSA monitors daily work assignments and balances workload among MSA staff. The Lead MSA provides input on performance regarding quality of work, and Medical Center Policies.

Lead Medical Support Assistant duties consist of but are not limited to the following:

• Scheduling/coordinating appointments using advanced clinic access principles.
• Daily review of active/pending consults and open Return to Clinic Orders (RTC's).
• Ensures Code-Purple forms and medication administration reports(MARS) are up to date via communication with clinical staff.
• Pulls reports to ensure that the work has been completed.
• Conducts reviews to ensure quality of work and to ensure accurate and timely scheduling of appointments.
• Assure staff collect, scan, and update health insurance information serving a major role in the revenue process.
• Train staff to ensure is in compliance, reporting quality assurance, and budgetary initiatives.
• Develops ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues, action plans, monitoring and reporting.
• Assemble patient hardback charts at time of patient admission, and consolidate patient hardback charts at time of discharge.
• Acting as a receptionist at the clinic, either face-to-face or telephonically.
• Perform timekeeping duties and additional tasks assigned by the supervisor to ensure efficient daily operations.

As a MISSION SUPPORT ASSISTANT (OA) , your typical work assignments may include:

• Performing administrative support services, to include Records Management, Privacy Act, official mail control, postal management, forms management, correspondence management, reports control, record keeping, etc.
• Performs a variety of clerical duties to include, prepares and maintains correspondence pertaining to travel, time and attendance, data processing and maintenance, personal property (accountable and non-accountable), supply management, human resource liaison assistance, records management, and TFO management.
• Assists with managing division fleet services, including vehicles timely maintenance, service, repairs, supplement.
• Responsible for providing technical assistance for Division's personal property.

Major Duties Include (but not limited to):

• Generate memos, composing, and editing letters, reviewing correspondence for accuracy and completeness.
• Assist with folding of patient/provider letters and ensure that they are mailed timely.
• The ability to articulate medical information to staff from the service line to other service lines, patients, family members.
• Receives all incoming correspondence and routes appropriately.
• Timekeeper Duties - Serve as primary timekeeping, attendance, and leave administrator for the service line.
• Participates fully in the development of new or revised internal standard operating procedures as well tracking of the stand operating procedure process.
• Maintains inventory of office supplies and ordering supplies when appropriate.
• Perform records management functions as stated in relevant guidance to include records creation and collection, maintenance and use, and disposition.
• Assists with inventory of equipment used by the Community Care Services and process electronic work orders for equipment when needed.
• Serves as a PIV sponsorship for the Community Care Service Line.

• The Advanced Medical Support Assistant (AMSA) position serves as a member of the Community Care Consult team. The AMSA works collaboratively with other members of expanded health care teams (i.e. PACT, specialty care) including Community providers, pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care. Important interfaces and collaborations also occur with larger health care system providers including VA and Community specialists, hospitals, diagnostic and treating facilities, and community based programs.
• The AMSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT, Specialty Clinics, C&P, Community Care) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for all Community Care.
• Communicates with Community Care providers to ensure they accept VA patients and payments, prepare any required pre-appointment documents, schedules the appropriate level of care and Community Care Advanced Medical Support Assistant Functional Statement documents the schedule in the appropriate consult. Obtains medical documentation from Community providers, scans to appropriate consult within CPRS and view alerts the VA providers for continuity of care. Coordinates internal and external care between customers and providers.
• Enters and edits Community Care program authorizations in the Fee Basis Computer System and mails/faxes letters to vendors and patients.
• Incumbent schedules community clinic appointment using VistA scheduling options and linking appointment to consult. Complete verification with Community providers that patient made scheduled appointment.
• Meets the needs of customers while supporting VA missions. Consistently communicates and treats customers (veterans, their representatives Community Care Advanced Medical Support Assistant Functional Statement visitors, staff, and internal and external providers) in a courteous, tactful, and respectful manner.

• Provides accurate and reliable administrative functions for the unit. Demonstrates excellent communication skills. Works and communicates effectively with managers, supervisors, team members, coworkers, partners, and visitors to achieve goals. Prioritizes work assignments and deals with unforeseen interruptions.
• Serves as a contact and advisor on matters relating to human resources, administration and timekeeping for the unit. Serves as a timekeeper and tracks payroll. Assists with human resources tasks associated with the unit.
• Prepares formal and informal correspondence. Skilled in typing, word processing, email, spreadsheets, managing database, and travel programs.
• Reconciles and reallocate funds, completes and tracks credit card purchases and property.
• Serves as advisor on procedures for procurement, tracks unit acquisitions and prepares purchase requests.

• Provides accurate and reliable administrative functions for the unit. Demonstrates excellent communication skills. Works and communicates effectively with managers, supervisors, team members, coworkers, partners, and visitors to achieve goals. Prioritizes work assignments and deals with unforeseen interruptions.
• Serves as a contact and advisor on matters relating to human resources, administration and timekeeping for the unit. Serves as a timekeeper and tracks payroll. Assists with human resources tasks associated with the unit.
• Prepares formal and informal correspondence. Skilled in typing, word processing, email, spreadsheets, managing database, and travel programs.
• Reconciles and reallocate funds, completes and tracks credit card purchases and property.
• Serves as advisor on procedures for procurement, tracks unit acquisitions and prepares purchase requests.

• You will receive calls, greet visitors, and directs to staff members only those contacts needing their attention or action, taking care of routing matters, refers other inquiries to appropriate personnel.
• You will maintain files and records such as industrial hygiene survey files, equipment inventory files, department training files, and logs showing the status of recruiting actions and correspondence.
• You will manage the Industrial Hygiene Reference System, maintaining the reference library including occupational health compliance standards, Safety Data Sheets, industrial hygiene reference manuals, professional publications, command regulations.
• You will prepare in final form all types of documentation and forms incident to department administration and office management, preparing travel requests and all associated actions and documentation.
• You will monitor and report on the status and progress of work, checking on work in and reviewing completed work to see that the Industrial Hygiene Department Head’s instruction on work priorities, methods, deadlines and quality have been met.
• You will order supplies and equipment for the office, complete appropriate requisition forms, searching supply catalogs and references to obtain supply data such as stock number, nomenclature, unit of issue, and price.

The Supervisory MSA works collaboratively in an interdisciplinary coordinated care delivery model

VA Careers - Pharmacy: https://youtube.com/embed/Fn_ickNBEws
VA Careers - Physical Therapy: https://youtube.com/embed/Gi2hoFqIoqY
VA Careers - Prosthetics: https://youtube.com/embed/3NUvF5jjErQ
VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU

• Coordinates, directs and ensures quality management of the patient care administrative activities. Accountable for daily oversight of all activities and direct supervision of the AMSA staff in OSS ensuring compliance with all requirements, quality control program management reporting and special projects.
• Responsible for time and leave administration, incentive awards programs, motivation and morale, administrative disciplinary actions, recruitment and placement, position management and classification, preparing position descriptions, overseeing semi-annual and annual evaluations, counseling employees whose performance is marginal or unsatisfactory and implementing continuing education activities.
• Evaluates and writes performance appraisals and provides feedback to employees concerning their performance.
• Coordinates the collection and reporting of patient data from areas under incumbent's responsibility/authority. Participates in performance improvement and strategic planning activities through data collection and report preparation as requested by Supervisor.
• Responsible for developing, maintaining and monitoring standards for appropriate responses to patient requests for assistance. Responsible for handling patient complaints and patient advocacy issues for areas of purview. Investigates situations that require special action such as congressional inquiries or formal complaints and drafts an appropriate response.
• Reviews work in progress or upon completion and spot checks work as deemed necessary to assess the quality and quantity of work produced by each employee. Informs employees about the policies, procedures and practices of management as they relate to the duties in the work area. Informs higher level supervisors of anticipated vacancies, increased workload or, other circumstances to obtain replacements, temporary help, or additional staff.
• Provides direct on-the-job training for employees, broadens employee training, and provides back­up skills by cross training.

Duties include, but are not limited to:

• Serve as a vital resource for the Inpatient Mental Health Nursing for all administrative duties, supply ordering, project management.
• Manage administrative and clerical needs for Nursing Inpatient Mental Health; initiates problem-solving techniques when problems/conflicts arise prior to presenting the information to Mental Health Nursing Leadership.
• Prepare reports by the collection of data at various increments such as weekly, monthly, quarterly, and annually in support of Nursing Leadership.
• Utilize Minimum Data Set (MDS) to pull various clinical-based data sets for required reports.
• Manage administrative and clerical needs for the Baker Act Coordinator.
• Assist the Baker Act Coordinators with reviewing legal documents and tracking.
• Cataloging nursing records throughout their life cycle in the MKR Medical Records Database.
• Assist the Inpatient Mental Health Nurse Manager in bi-annual testing of the Live Process system particularly prior to inclement weather.

Include but are not limited to:

• Gathering information, identifying and analyzing issues, and developing recommendations to resolve substantive problems of effectiveness and efficiency of work operations in a program or program support setting.
• Develops policy and procedure, implement monitoring techniques and provide analysis and trending of outcome data.
• Collaborates with Quality Management to determine mandatory monitoring and reporting requirements.
• Maintains current knowledge of performance measure criteria and goals.
• Assists clinical staff to problem solve barriers to goal achievement and to access resources.
• Assists service chief to collect peer review data, compile into appropriate format and distribute to appropriate personnel and/or services.
• Provides administrative support to ensure customer satisfaction through education of staff and through researching and composing correspondence for service chief such as patient complaints or congressional inquiries.
• Collaborates with patient advocates to resolve issues toward positive outcomes.
• Tracks performance appraisals to ensure they are completed by required due dates.
• Monitors balances of control points and status of projects and recommends reprogramming of funds as needed.
• Completes other duties as assigned.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Nursing Assistant - vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Nursing-Assistant-Career-Flyer.pdf

***PLEASE NOTE THAT THIS ANNOUNCEMENT IS OPEN ONLY TO CURRENT PERMANENT ORLANDO VA EMPLOYEES. IF YOU ARE NOT A PERMANENT ORLANDO VA EMPLOYEE, YOU SHOULD NOT APPLY***

These positions are located at the Orlando VA Medical center, 13800 Veterans Way, Orlando, FL 32827.The Acute Care Nursing Assistant (NA) responsibilities include all activities of daily living and general patient care duties to help the healthcare team restore the Veteran to the highest level of independence or remain comfortable toward the end of life. The NA will provide support for diagnostic procedures, nursing treatments, patient charting, and reinforcement of patient education. The performance of these tasks involves direct working relationships with Veterans and participation as a member of the nursing care team in direct service to Veterans.

Nursing Assistant (NA) Acute care is a member of the nursing care team and assist licensed nursing staff in the care of patients/residents receiving outpatient care, home, or community living care, or other patients/residents who are in acute, sub-acute or chronic states of illness. The distinguishing factor is that patient/resident assignments typically involve more complex nursing needs which can vary within a range of predictable to unpredictable requirements. NAs at this level also assume more of a peer education/mentorship role by assisting with the coordination of new NA orientation and overseeing/assessing their practical experience while in a clinical setting. They will have the ability to recognize and react to emergent patient/resident care situations and intervene while waiting for assistance. Completed work may require routine or detailed higher-level review depending on the complexity of the duties.

The duties for the Acute Care Nursing Assistant include but not limited to:

• Plans, organizes, and prioritizes assigned workload.
• Measures and records intake and output.
• Demonstrates ability to properly use equipment, materials, and supplies in simple diagnostic and treatment procedures such as glucometer test for blood glucose level, EKGs, bladder scanning, collection of urine samples, sputum, and stool. Delivers samples to lab and picks up blood products from the blood bank.
• Records basic data and patient responses, reporting significant changes to the RN.
• Assists by positioning and draping as well as emotionally supporting patients/residents during a variety of diagnostic and treatment procedures.
• Reports the condition of wounds and skin and any reaction to or results of treatment.
• Able to observe Veterans' physical or emotional status and refer deviations and/or problems to supervisor in a timely manner.
• Performs a wide variety of duties aimed at increasing the comfort and spirit of the Veteran.
• Assists in orienting patients/residents to the outpatient and/or inpatient hospital environment.
• Transports patients/residents after discharge or to activities as needed.
• Follows established SOPs and checklists in the use, set up, pre-cleaning, storage, reprocessing, and maintenance of all Reusable Medical Devices, as applicable.

The Advanced Medical Support Assistant must possess a thorough working knowledge of clinic processes and services to function in and interact with various clinics throughout the hospital. Employee must have knowledge of and ability to apply policies and procedures associated with operational activities that affect workload data.

Advanced Medical Assistant duties consist of but are not limited to the following:

• Develop and maintain effective and efficient communication with the patient interdisciplinary team, VA Medical Centers, and other agencies.
• Work within the team to set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Ensures all visitors and telephone calls are answered and referred in a prompt and courteous manner.
• Performs scheduling, canceling, and re-scheduling of patient appointments and consults.
• Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
• Analyzes situations to determine what decisions can be made or if advice from higher authority is needed.
• Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
• Updates and verifies patient demographic information.
• Provides information regarding clinic and hospital policies, procedures, and locations to patient(s), family members, and staff.
• Maintains patients confidential records
• Enters information into VISTA, CPRS, VISTA-GUI, CTM, and other advanced patient systems as required.

Work Schedule: Will be discussed during the interview process and determined after selection. Subject to change with management discretion to accommodate the needs of the VA Mission. May include rotating and irregular shifts, including days, nights, weekends, and holidays.
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized