Total 186 Junior Executive level Customer Service job vacancies in New Albany - Baptist Health Floyd

The incumbent will independently determine the needs of the Veteran/caregiver and provide administrative support across inter-professional clinics and support centers. The MSA is responsible for scheduling and rescheduling appointments, referring patients to other medical specialty clinics, providing information to patients necessary to resolve complaints, interactions with both internal and external customers, reviewing and documenting clinical and administrative electronic health records (EHR); obtaining medical information from patients, coordination information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. MSA refers all questions regarding medical attention to the appropriate health care team member.

Independently performs a full range of duties related to the delivery of healthcare services at JJP VA Medical Center. The MSA advises clinical staff on current administrative processes, working collaboratively across administrative and clinical services at the medical center to address patient's needs. The MSA provides customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.

The MSA's responsibilities can include any point the Veteran interacts with the medical center while navigating their health services. This includes but is not limited to assistance with screening patients, visitors, and caregivers, assisting with Veteran's interaction with kiosks and self-service machines, clinic registration and scheduling. MSA will be required to communicate with Veterans through all patient outreach modalities including: JJP Call Center, VA Video Connect Appointments (VCC), VetText, and Vetlink.

The MSA will use advance knowledge of the health care process to ensure clinic utilization is optimized and effectively supports the needs of the organization and the Veterans. This requires practical knowledge of computerized data entry and information processing systems to enter, modify, and retrieve sensitive patient health information (PHI). These systems include electronic health records, consult referral tracking, and patient scheduling systems. MSAs will ensure clinic optimization through generating reports, administrative follow-up actions and evaluation of patient information and clinic schedules.

Responsibilities at this level may include, but are not limited to making independent decisions regarding: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information in accordance with VHA national scheduling guidelines; monitoring appointment requests from multiple electronic sources; gathering and obtaining medical information from patients; processing medication refill requests; reviewing electronic health record; obtaining medical records, faxing, participating in huddles with other MSAs and/or JJP Medical Center staff to determine the daily needs of the facility; monitoring outpatient appointments in areas of responsibility; and verifying and updating demographics when contacted by patients.

The MSA provides accurate details of organizational information to Veterans regarding the different services the VA offers. Provides high-quality customer service to Veterans and their families/caregivers. Communicates effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. The incumbent is an effective member of a team working collaboratively across all administrative and clinical services throughout the health system. Other related duties may be assigned. Performance will be evaluate based on the incumbent's ability to effectively, efficiently and safely perform duties of the position.


Work Schedule: Monday-Friday 08:00 a.m.-4:30 p.m.
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: 49758F, 49786F, 49787F/Medical Support Assistant
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized

Major duties include, but are not limited to:

• Monitoring, for compliance and timely update, of expiration of time-limited credentials.
• Serving as subject matter expert (SME) in the field of credentialing.
• Receiving and reviews VetPro reports detecting problem areas requiring further investigation.
• Managing provider applications (initial) for Non-LIPs credentialing within the VAMC.
• Assuring application packages and other documents meet technical requirements per specialty of provider and assures application folder and database account (VetPro or other internal databases and spreadsheets) meet technical requirements.
• Determining processes for coordination of incoming data and documents from a variety of sources.
• Analyzing and managing issues related to documents that do not meet expected requirements, regulations or guidelines such as adverse actions against licensures, certifications, and NPDB) CQ reports.
• Conducting final appointment into the VetPro database, after thoroughly researching, analyzing and validating all data, information, documents and signature authorities.
• Developing and providing routine and special reports as requested by the C&P manager/Analyst.
• Possessing a credit card and is responsible for maintaining records, reconciling monthly charge statements and verifying legitimacy of requests for NPDB Single and CQ enrollments/ renewals, licensure verification (if applicable), National Student Clearing House, Work Number and certifications (if applicable).
• Reconciling transactions and resolving discrepancies with Fiscal Service.
• Performing other credentialing duties as assigned.

DUTIES MAY INCLUDE HOWEVER ARE NOT LIMITED TO THE FOLLOWING:

Supports Diagnostic Procedures
a. Assists providers and nurses in the performance of diagnostic examinations by performing duties such as monitoring vital signs, preparing and positioning the patient, or by performing a variety of routine diagnostic tests such as obtaining routine urinalysis, clean catch urines, and stool specimens.

Assists with Technical Nursing Treatments
a. Assists physicians and nurses in the care and treatment of Residents. Observes and reports to the professional nurse changes in patient behavior, attitude, bodily complaints and appearance.
b. Observes Residents for any change in condition (deviation in color, pulse, respiration, temperature and blood pressure) and reports them to the Registered Nurse.
c. Reports the condition of wounds and skin and any reaction to or results of treatments.-

Direct Resident Care
a. Provides a full range of patient care to complex Residents with a variety of physical and/or behavioral problems including personal nursing care, support duties and treatments.
b. Uses good communication skills in dealing with Residents, some of whom are unusually difficult to care for or communicate with.
c. Provides effective action in emergency situations.
d. Performs actions targeted to the maintenance/restoration of skin integrity by assisting nurses with turning patients and cleaning patients as needed.
e. Assists nurses, preparing Residents for transport to procedures by obtaining oxygen tanks or other needed equipment.
f. Complies with universal precaution and with all infection control policies and procedures
g. Provides emotional Resident and family care.
h. Maintain Resident privacy.
i. Responds appropriately to emergency situations
j. Assists/completes clerical and transport functions as needed.
k. Makes rounds to ensure visual contact, safety and comfort of each Resident.-

Indirect Care
a. Maintains a safe/clean work environment and completes assigned environmental duties
b. Demonstrates appropriate actions in environmental emergency situations.
c. Employs appropriate lifting/moving, transfer and assistive devices and demonstrates safe and proper body mechanics.
d. Utilizes equipment in a safe manner.
e. Reports unsafe equipment and working conditions to appropriate individuals.
f. Offers assistance to coworkers when needed.
g. Participates in QI activities as directed.
h. Practice cost effective measures in the use of supplies and equipment.

Enters Information on the Resident's Records/Charts
a. Enters specific information onto the patients' records using the Computerized Patient Record System (CPRS).
b. Enters information regarding the care rendered and the condition and progress of the Resident.
c. Performs direct patient support work including personal patient care and/or basic patient education.

Personal Resident Care
a. Performs a wide variety of duties aimed at increasing the comfort and spirit of the Resident.
b. Takes care of the Residents routine care and comfort needs for psycho/social/spiritual well-being, personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation, safety, etc.-

Resident Teaching
a. Teaches Resident and family members the necessity to continue the procedures for proper health· care.
b. Assists with specific health teaching, such as reminding diabetic patients of the importance for skin care and following a diet, reinforcing the importance of exercise and diet for the cardiac patients, etc.-

Environment of Care
a. Support professional staff and Residents as needed with maintaining a clean, safe environment of care.
b. Cleans bedside tables, stocks linens, cleans wheelchairs and other direct resident care equipment using appropriate precautions-

Resident Safety
a. Use standard precautions and personal/Resident protective devices
b. Recognizes and reports unsafe situations. Initiates appropriate emergency interventions
c. Maintains a safe/clean work environment, ensuring Resident privacy
d. Participates in unit-based medical center and organizational in-services and continuing education activities
e. Adheres to dress-code policy
f. Completes all TMS in a timely manner

Work Schedule: Full Time

Customer Assistant | Dan Murphy’s | Share your passion

Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500+ team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did.

The ROLE:

• Leave your mark on our customers by providing memorable in store experiences which are centered around product discovery
• Increase your daily step count while stocking our shelves with the products that Dan’s is famous for
• Discover ways that you can bring our products to life through storytelling
• Adhere to responsible service of alcohol guidelines
• Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s

The YOU:

• YOU are passionate about people and creating memorable customer experiences
• YOU have the ability to work autonomously and in a team
• YOU have good availability to work across key customer hours
• YOU have a thirst for knowledge and feel excited to discover something new every day
• YOU want to join a business where you can dream big about your future and reach your potential

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators
We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

Major Program Support Assistant (OA) duties include

Health Benefits Enrollment and Eligibility Advisor:

• Advises applicants of the health care benefits they are legally entitled to in person and over the phone, initiates administrative processes for establishing care, adjudicates eligibility when discrepancies exist, and notifies appropriate healthcare personnel accordingly.

• Responsible for all administrative functions related to the Decedent Affairs program including details of patient death cases occurring within the Medical Center.
• Serves as a liaison between Medical Center staff, next of kin, organ/body donation recovery units and funeral directors.

• Demonstrates working knowledge and technical proficiency in Beneficiary Travel program administration using eligibility criteria and regulatory authorities to appropriately administer program benefits to eligible patients and caretakers.
• Prepares and processes claims for travel reimbursement, authors vouchers to reimburse travel cost to eligible beneficiaries and communicates eligibility criteria to the patient.

• Perform administrative responsibilities in management of Hoptel services.
• Ensure guest meet eligibility requirements and are able to independently function in the Hoptel environment according
  to orders/Hoptel notes.

• Will be responsible for monitoring and processing admissions and transfer of inpatients from clinics and the Emergency Room accurately and in a timely manner.
• Is required to determine eligibility for inpatient status, including medical, surgical, behavioral health, domiciliary, and long term care and alerting management/admitting provider regarding ineligible patients submitted for admission.

Major duties include but are not limited to:

• Performs the administrative and personnel management functions relative to staff supervised.
• Establishes guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system.
• Observes workers' performance; demonstrates and conducts work performance critiques.
• Provides informal feedback and periodically evaluates employee performance.
• Resolves informal complaints and grievances.
• Develops work improvement plans, recommending personnel actions as necessary.
• Provides advice and counsel to workers related to work and administrative matters.
• Effects disciplinary measures as appropriate to the authority delegated in this area.
• Reviews and approves or disapproves leave requests.
• Assures that subordinates are trained and fully comply with the provisions of the safety regulations and with VHA Scheduling Directives 1230, 1231, 1232
• Plans work to be accomplished by subordinates; set and adjust short-term priorities and prepare schedules for completion of work.
• Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Receives and relays incoming and outgoing telephone and intercom messages.
• Receives and responds to unclear inquiries from patients concerning a variety of medical, personnel, and administrative matters.
• Receives and directs patients and visitors, answers routine inquiries and obtains necessary record information prior to patient's visit.
• Makes patient appointments and/or makes or assists in making the determination as to the patient's eligibility for benefits.
• Receives, schedules, and routes patients applying for care.
• Receives new and recurring applications for care.
• Procures data from official records, verifies information contained in the application.
• Enters no-show information for patients who fail to report for scheduled appointments, rescheduling patients as directed by the physician.
• Determines the nature of the patient's medical care needs, questions, or complaints and answers questions, provides information, gives guidance, and initiates action as appropriate.
• Maintains contact with medical and clerical staff in various clinics and wards to resolve delays and misunderstandings in the medical administrative aspect of providing medical care.
• Responds to technical questions regarding patient rights and responsibilities and medical eligibility for care.
• Serves as key member of the patient care team providing crucial administrative advice and guidance.

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Supervisory, Medical Support Assistant in Community Care is aligned under the direct supervision of the Deputy Chief, Community Care. The primary duties of the Supervisory Medical Support Assistant (SMSA) may include but are not limited to:

• Plans and directs administrative and technical duties in support of referral management
• Assigns and evaluates work of subordinate staff
• Resolves complex problems so that patient services are met
• Evaluates new products, equipment, and systems and makes recommendations
• Identifies educational and training needs
• Makes final decisions on staffing selections
• Evaluates performance and takes disciplinary actions
• Plans and directs activities for support staff
• Extracts and analyzes data for reports
• Schedules appointments, consults, and tests
• Ensures transfer or medical records from and to the VAMC and other facilities
• Tracks patient's appointment status in the community
• Reviews VSSC or other reports to validate consult tracking
• Makes follow-up calls on a daily basis
• Verifies and updates demographics and insurance information
• Researches Optum database to assist Veterans with finding medical care in the community

Responsibilities:
• Assist the dentist on dental surgery procedures
• Assist the patients on their needs and enquiries
• Sterilisation and preparation of dental instruments
• Arrange/Schedule appointment for customers
• Other ad-hoc duties

Requirements:
• Possess at least O/A Levels or Diploma in any field
• Able to commit for at least 4 months (Starting Dec 2024)
• Able to commence work immediately or in short notice
• No experience needed, but must be willing to learn
• Keen interest in the healthcare/ medical industry

Working Hours

• Mon - Wed 9.30am - 8.30pm
• Thurs - Fri 9.30am - 5pm
• Sat 9.30am - 1.30pm

General Description: This role is responsible for assisting the full spectrum of administrative functions.

Scope & Responsibilities:

- Report to the Administrative Manager during office hours from Monday to Friday, 8:00 AM to 5:30 PM.

- Assist the Administrative Department with all administrative duties.

- Serve drinks, attend to inquiries from directors, visitors, and guests, and manage incoming calls professionally.

- Maintain a clean and tidy reception area and greet visitors, directing them appropriately.

- Oversee office upkeep and supervise cleaning staff.

- Manage meeting room bookings and ensure they are prepared for use.

- Ensure smooth operation of office equipment and monitor contract expirations.

- Handle document scanning, printing, photocopying, faxing, and filing.

- Maintain records of incoming and outgoing mail and courier services.

- Source cost-effective vendors as needed and arrange travel and VISA applications for staff.

- Coordinate with external vendors to maintain office facilities.

- Order and deliver corporate and seasonal gifts as needed.

- Keep track of office and pantry supplies inventory.

- Assist in planning staff welfare activities and perform other assigned duties.

- Carry out other duties and responsibilities assigned by the Company from time to time.

Requirements:

- Minimum of 1-year relevant experience;

- At least a GCE O' Level equivalent or higher qualification;

- Entry-level applicants are welcome to apply;

- May need to make travel arrangements after office hours due to global time zone differences when required;

- May need to liaise with outside vendors after office hours when required;

- A problem-solving mindset, able to multitask and Proficient in Microsoft Office;

- Independent, fast learner, and meticulous team player with good communication skills;

- Good telephone etiquette and customer service orientation;

- Keen to learn and possess a positive attitude;

- Pleasant and good interpersonal skills.

Interested candidates, please send your detailed resume, state your expected salary and availability to apply, please apply and send us an updated copy of your resume/CV.

We regret that only the shortlisted candidate will be notified.

Duties listed are at the full performance level of the position, duties will be developmental in nature when filled below the full performance level.

• Serves as the primary administrative point of contact and administrative services advisor for Aztec Ruins National Monument and Chaco Culture National Historical Park.
• Works with park managers to program, track, analyze, and manage budgets and expenditures of financial account.
• Performs a variety of administrative procedures, including payroll timekeeping, travel administration, procurement, purchasing, property management, record keeping, note taking, and document processing.

Major duties include but are not limited to:

Office and Administrative Duties - 90%:

• Provides leadership and expertise pertaining to clerical work performed in all sections under the Engineering Service milieu.
• Assures that department leaders are informed of updated and/or new policies, directives, etc.
• Monitors and provides follow-up on all Engineering Service policies to assure they are current.
• Answers questions concerning policies and procedures related to support/office services and new projects, requests, and shifts in priorities and commitments.
• Develops, executes and coordinates WOC Revocable Licenses for local organizations' usage of VA space (i.e. Auditorium, conference rooms), works closely with Regional Counsel.
• Organizes orientation for all new employees.
• Provides timekeeper or alternate timekeeper duties for all Engineering Service time and leave units.
• Ensures completion of reports and the meeting of deadlines for the entire Engineering Service to include all department supervisors.
• Coordinates all personnel needs with Human Resources to include organizational and recruitment, functional charts, position descriptions, personnel actions and participates on interview panels for vacant positions.
• Utilizes VISTA to submit, transfer, and close completed work orders by inputting work load data and filing and storing closed work orders.
• Works with Human Resources to provide documentation and supervisor assistance during hiring actions.
• Serves as record liaison for Engineering.
• maintains the Engineering File Plan and Record Inventory for all engineering departments, purges or archives records according to the VA Records Control Schedule.

• Receives schedules, refers and contacts members of the staff, agency, and persons outside the agency ranging from other government agencies to the general public local agencies and local political entities.
• Screens calls and personally fields calls when the requested information concerns routine and procedural
  requirements.
• supplies the requested information when the question concerns information the employee is familiar with or can easily get.