Total 543 Junior Executive level Customer Service job vacancies in New Malden, Surrey, KT3 3TU

The incumbent will independently determine the needs of the Veteran/caregiver and provide administrative support across inter-professional clinics and support centers. The MSA is responsible for scheduling and rescheduling appointments, referring patients to other medical specialty clinics, providing information to patients necessary to resolve complaints, interactions with both internal and external customers, reviewing and documenting clinical and administrative electronic health records (EHR); obtaining medical information from patients, coordination information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. MSA refers all questions regarding medical attention to the appropriate health care team member.

Independently performs a full range of duties related to the delivery of healthcare services at JJP VA Medical Center. The MSA advises clinical staff on current administrative processes, working collaboratively across administrative and clinical services at the medical center to address patient's needs. The MSA provides customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.

The MSA's responsibilities can include any point the Veteran interacts with the medical center while navigating their health services. This includes but is not limited to assistance with screening patients, visitors, and caregivers, assisting with Veteran's interaction with kiosks and self-service machines, clinic registration and scheduling. MSA will be required to communicate with Veterans through all patient outreach modalities including: JJP Call Center, VA Video Connect Appointments (VCC), VetText, and Vetlink.

The MSA will use advance knowledge of the health care process to ensure clinic utilization is optimized and effectively supports the needs of the organization and the Veterans. This requires practical knowledge of computerized data entry and information processing systems to enter, modify, and retrieve sensitive patient health information (PHI). These systems include electronic health records, consult referral tracking, and patient scheduling systems. MSAs will ensure clinic optimization through generating reports, administrative follow-up actions and evaluation of patient information and clinic schedules.

Responsibilities at this level may include, but are not limited to making independent decisions regarding: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information in accordance with VHA national scheduling guidelines; monitoring appointment requests from multiple electronic sources; gathering and obtaining medical information from patients; processing medication refill requests; reviewing electronic health record; obtaining medical records, faxing, participating in huddles with other MSAs and/or JJP Medical Center staff to determine the daily needs of the facility; monitoring outpatient appointments in areas of responsibility; and verifying and updating demographics when contacted by patients.

The MSA provides accurate details of organizational information to Veterans regarding the different services the VA offers. Provides high-quality customer service to Veterans and their families/caregivers. Communicates effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. The incumbent is an effective member of a team working collaboratively across all administrative and clinical services throughout the health system. Other related duties may be assigned. Performance will be evaluate based on the incumbent's ability to effectively, efficiently and safely perform duties of the position.


Work Schedule: Monday-Friday 08:00 a.m.-4:30 p.m.
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: 49758F, 49786F, 49787F/Medical Support Assistant
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized

Major duties include, but are not limited to:

• Monitoring, for compliance and timely update, of expiration of time-limited credentials.
• Serving as subject matter expert (SME) in the field of credentialing.
• Receiving and reviews VetPro reports detecting problem areas requiring further investigation.
• Managing provider applications (initial) for Non-LIPs credentialing within the VAMC.
• Assuring application packages and other documents meet technical requirements per specialty of provider and assures application folder and database account (VetPro or other internal databases and spreadsheets) meet technical requirements.
• Determining processes for coordination of incoming data and documents from a variety of sources.
• Analyzing and managing issues related to documents that do not meet expected requirements, regulations or guidelines such as adverse actions against licensures, certifications, and NPDB) CQ reports.
• Conducting final appointment into the VetPro database, after thoroughly researching, analyzing and validating all data, information, documents and signature authorities.
• Developing and providing routine and special reports as requested by the C&P manager/Analyst.
• Possessing a credit card and is responsible for maintaining records, reconciling monthly charge statements and verifying legitimacy of requests for NPDB Single and CQ enrollments/ renewals, licensure verification (if applicable), National Student Clearing House, Work Number and certifications (if applicable).
• Reconciling transactions and resolving discrepancies with Fiscal Service.
• Performing other credentialing duties as assigned.

DUTIES MAY INCLUDE HOWEVER ARE NOT LIMITED TO THE FOLLOWING:

Supports Diagnostic Procedures
a. Assists providers and nurses in the performance of diagnostic examinations by performing duties such as monitoring vital signs, preparing and positioning the patient, or by performing a variety of routine diagnostic tests such as obtaining routine urinalysis, clean catch urines, and stool specimens.

Assists with Technical Nursing Treatments
a. Assists physicians and nurses in the care and treatment of Residents. Observes and reports to the professional nurse changes in patient behavior, attitude, bodily complaints and appearance.
b. Observes Residents for any change in condition (deviation in color, pulse, respiration, temperature and blood pressure) and reports them to the Registered Nurse.
c. Reports the condition of wounds and skin and any reaction to or results of treatments.-

Direct Resident Care
a. Provides a full range of patient care to complex Residents with a variety of physical and/or behavioral problems including personal nursing care, support duties and treatments.
b. Uses good communication skills in dealing with Residents, some of whom are unusually difficult to care for or communicate with.
c. Provides effective action in emergency situations.
d. Performs actions targeted to the maintenance/restoration of skin integrity by assisting nurses with turning patients and cleaning patients as needed.
e. Assists nurses, preparing Residents for transport to procedures by obtaining oxygen tanks or other needed equipment.
f. Complies with universal precaution and with all infection control policies and procedures
g. Provides emotional Resident and family care.
h. Maintain Resident privacy.
i. Responds appropriately to emergency situations
j. Assists/completes clerical and transport functions as needed.
k. Makes rounds to ensure visual contact, safety and comfort of each Resident.-

Indirect Care
a. Maintains a safe/clean work environment and completes assigned environmental duties
b. Demonstrates appropriate actions in environmental emergency situations.
c. Employs appropriate lifting/moving, transfer and assistive devices and demonstrates safe and proper body mechanics.
d. Utilizes equipment in a safe manner.
e. Reports unsafe equipment and working conditions to appropriate individuals.
f. Offers assistance to coworkers when needed.
g. Participates in QI activities as directed.
h. Practice cost effective measures in the use of supplies and equipment.

Enters Information on the Resident's Records/Charts
a. Enters specific information onto the patients' records using the Computerized Patient Record System (CPRS).
b. Enters information regarding the care rendered and the condition and progress of the Resident.
c. Performs direct patient support work including personal patient care and/or basic patient education.

Personal Resident Care
a. Performs a wide variety of duties aimed at increasing the comfort and spirit of the Resident.
b. Takes care of the Residents routine care and comfort needs for psycho/social/spiritual well-being, personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation, safety, etc.-

Resident Teaching
a. Teaches Resident and family members the necessity to continue the procedures for proper health· care.
b. Assists with specific health teaching, such as reminding diabetic patients of the importance for skin care and following a diet, reinforcing the importance of exercise and diet for the cardiac patients, etc.-

Environment of Care
a. Support professional staff and Residents as needed with maintaining a clean, safe environment of care.
b. Cleans bedside tables, stocks linens, cleans wheelchairs and other direct resident care equipment using appropriate precautions-

Resident Safety
a. Use standard precautions and personal/Resident protective devices
b. Recognizes and reports unsafe situations. Initiates appropriate emergency interventions
c. Maintains a safe/clean work environment, ensuring Resident privacy
d. Participates in unit-based medical center and organizational in-services and continuing education activities
e. Adheres to dress-code policy
f. Completes all TMS in a timely manner

Work Schedule: Full Time

Community Care Assistant

Redhill, Reigate, Horley, Salfords and other nearby areas.

From £12.88 per hour with weekly pay and flexible hours

*We offer the flexibility of either a zero-hour contract or contracted hours (16hrs, 24hrs or 30hrs) - which would suit your lifestyle the most? - T&Cs apply and are discussed at interview*

About Prestige Nursing & Care Redhill

Here at Prestige Nursing & Care Redhill the most important factor in everything we do is that the people we support, and our staff team, are happy and safe. We are a friendly and supportive team with quality at the forefront of everything we do and most importantly, we care as much as you.

What our clients are looking for

Our clients are looking for a patient and calm individual to assist people in their own homes. We support people with varying needs; some visits are just for companionship or to help with light housework - other visits are to help with personal care and to administer medication. We support some people at home and others whose visit is to enable them to access the community and attend appointments etc - so for this reason we do need a driver with access to your own car.

Do you need experience?

You don't need to have experience in Care, or even in Domiciliary Care, because we are happy to provide training and support to give you the best possible start for your career in care, we are looking for someone who is really passionate about helping others.

Your role will include

Your role will be to deliver a high quality of care to our clients in their own home, this many include medication management (assisting and administrating), personal care and hygiene, helping with duties around the house, and being an emotional support.

This is a highly rewarding role, we are seeking those who are compassionate, reliable and someone who can make a real difference.

What we offer:

• A variety of shifts to suit your lifestyle
• You will be paid the National Minimum Wage for all attended training sessions and shadow shifts.
• Work with our own clients, no agency work.
• Pension scheme
• Blue light card
• Free DBS check
• Enhanced Maternity/Paternity and Adoption schemes
• Continued professional development to support you & your career
• Weekly Pay
• Holiday Pay
• Refer a friend with the Care Friends mobile app and earn extra money - T&C's apply
• Employee Assistance line - available 24/7 and fully confidential for our staff
• Support from your local branch team and out of hours support.

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice. Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates. Applicants must have proof of right to work in the UK. It is a requirement to provide an overseas police check dated within the last 3 months of being in the UK if you have lived outside of the UK for longer than a year in the last 5 years.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website.

Prestige Nursing & Care reserve the right to close this role early

You may be asked to provide your employment details through HMRC.

#INDEHP24

Learning Support Assistants Required near Guildford - Interested? Please read on...

Location: Cranleigh

Position Type: Full-Time LSA in the College Setting

Salary: Competitive, based on experience

About The School : We are supporting a forward-thinking educational institution dedicated to providing an inclusive and supportive learning environment for students with diverse needs. Their commitment to fostering personal growth and academic success drives everything they do. They are now seeking a passionate and dedicated Learning Support Assistant to join this dynamic team.

Role Overview: As a Learning Support Assistant, you will play a vital role in enhancing the educational experience of their students. You will work closely with teachers to support the learning and development of students with varying abilities, ensuring they have access to the curriculum and can participate fully in all college activities.

Key Responsibilities:

• Assist teachers in delivering tailored educational programs to meet individual student needs.
• Provide one-on-one support to students, helping them to understand and complete tasks.
• Foster a positive and encouraging learning environment that promotes confidence and independence.
• Monitor and record student progress, providing feedback to teachers and parents as needed.
• Collaborate with educational professionals to develop and implement Individual Education Plans (IEPs).
• Support students in developing social skills and emotional resilience.
• Assist with the preparation of classroom materials and resources.
• Participate in training and professional development opportunities to enhance skills and knowledge.

Qualifications:

• Previous experience working with children, particularly those with special educational needs, is highly desirable.
• A relevant qualification in education, childcare, or a related field is preferred (e.g., Level 2 or 3 Teaching Assistant qualification).
• Strong communication and interpersonal skills, with the ability to build rapport with students, staff, and parents.
• Patience, empathy, and a genuine passion for helping young people succeed.
• Ability to work collaboratively as part of a team, as well as independently when required.
• A commitment to safeguarding and promoting the welfare of children and young people.

Benefits:

• Competitive salary based on experience and qualifications.
• Opportunities for professional development and training.
• A supportive and collaborative working environment.
• Access to resources and tools to facilitate effective teaching and learning.
• [Include any additional benefits specific to your institution, such as health and wellness programs, employee assistance programs, etc.]

How to Apply: If you are enthusiastic about making a difference in the lives of students and meet the qualifications outlined above, we would love to hear from you! Please apply now or call Paul Hirchfield on 01293 527416 for more information.

We are committed to creating a diverse and inclusive workforce and encourage applications from all qualified candidates.

Note: All successful applicants will be subject to a full disclosure and barring service check (DBS) to ensure the safety of our students.

Join us in our mission to empower students and help them reach their full potential!

Major Program Support Assistant (OA) duties include

Health Benefits Enrollment and Eligibility Advisor:

• Advises applicants of the health care benefits they are legally entitled to in person and over the phone, initiates administrative processes for establishing care, adjudicates eligibility when discrepancies exist, and notifies appropriate healthcare personnel accordingly.

• Responsible for all administrative functions related to the Decedent Affairs program including details of patient death cases occurring within the Medical Center.
• Serves as a liaison between Medical Center staff, next of kin, organ/body donation recovery units and funeral directors.

• Demonstrates working knowledge and technical proficiency in Beneficiary Travel program administration using eligibility criteria and regulatory authorities to appropriately administer program benefits to eligible patients and caretakers.
• Prepares and processes claims for travel reimbursement, authors vouchers to reimburse travel cost to eligible beneficiaries and communicates eligibility criteria to the patient.

• Perform administrative responsibilities in management of Hoptel services.
• Ensure guest meet eligibility requirements and are able to independently function in the Hoptel environment according
  to orders/Hoptel notes.

• Will be responsible for monitoring and processing admissions and transfer of inpatients from clinics and the Emergency Room accurately and in a timely manner.
• Is required to determine eligibility for inpatient status, including medical, surgical, behavioral health, domiciliary, and long term care and alerting management/admitting provider regarding ineligible patients submitted for admission.

Major duties include but are not limited to:

• Performs the administrative and personnel management functions relative to staff supervised.
• Establishes guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system.
• Observes workers' performance; demonstrates and conducts work performance critiques.
• Provides informal feedback and periodically evaluates employee performance.
• Resolves informal complaints and grievances.
• Develops work improvement plans, recommending personnel actions as necessary.
• Provides advice and counsel to workers related to work and administrative matters.
• Effects disciplinary measures as appropriate to the authority delegated in this area.
• Reviews and approves or disapproves leave requests.
• Assures that subordinates are trained and fully comply with the provisions of the safety regulations and with VHA Scheduling Directives 1230, 1231, 1232
• Plans work to be accomplished by subordinates; set and adjust short-term priorities and prepare schedules for completion of work.
• Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Receives and relays incoming and outgoing telephone and intercom messages.
• Receives and responds to unclear inquiries from patients concerning a variety of medical, personnel, and administrative matters.
• Receives and directs patients and visitors, answers routine inquiries and obtains necessary record information prior to patient's visit.
• Makes patient appointments and/or makes or assists in making the determination as to the patient's eligibility for benefits.
• Receives, schedules, and routes patients applying for care.
• Receives new and recurring applications for care.
• Procures data from official records, verifies information contained in the application.
• Enters no-show information for patients who fail to report for scheduled appointments, rescheduling patients as directed by the physician.
• Determines the nature of the patient's medical care needs, questions, or complaints and answers questions, provides information, gives guidance, and initiates action as appropriate.
• Maintains contact with medical and clerical staff in various clinics and wards to resolve delays and misunderstandings in the medical administrative aspect of providing medical care.
• Responds to technical questions regarding patient rights and responsibilities and medical eligibility for care.
• Serves as key member of the patient care team providing crucial administrative advice and guidance.

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

Learning Support Assistants Required in Guildford - Interested? Please read on...

Location: Guildford

Position Type: Full-Time/Part-Time (Flexible hours available)

Salary: Competitive, based on experience

About The School : We are supporting a forward-thinking educational institution dedicated to providing an inclusive and supportive learning environment for students with diverse needs. Their commitment to fostering personal growth and academic success drives everything they do. They are now seeking a passionate and dedicated Learning Support Assistant to join this dynamic team.

Role Overview: As a Learning Support Assistant, you will play a vital role in enhancing the educational experience of their students. You will work closely with teachers to support the learning and development of students with varying abilities, ensuring they have access to the curriculum and can participate fully in all school activities.

Key Responsibilities:

• Assist teachers in delivering tailored educational programs to meet individual student needs.
• Provide one-on-one support to students, helping them to understand and complete tasks.
• Foster a positive and encouraging learning environment that promotes confidence and independence.
• Monitor and record student progress, providing feedback to teachers and parents as needed.
• Collaborate with educational professionals to develop and implement Individual Education Plans (IEPs).
• Support students in developing social skills and emotional resilience.
• Assist with the preparation of classroom materials and resources.
• Participate in training and professional development opportunities to enhance skills and knowledge.

Qualifications:

• Previous experience working with children, particularly those with special educational needs, is highly desirable.
• A relevant qualification in education, childcare, or a related field is preferred (e.g., Level 2 or 3 Teaching Assistant qualification).
• Strong communication and interpersonal skills, with the ability to build rapport with students, staff, and parents.
• Patience, empathy, and a genuine passion for helping young people succeed.
• Ability to work collaboratively as part of a team, as well as independently when required.
• A commitment to safeguarding and promoting the welfare of children and young people.

Benefits:

• Competitive salary based on experience and qualifications.
• Opportunities for professional development and training.
• A supportive and collaborative working environment.
• Access to resources and tools to facilitate effective teaching and learning.
• [Include any additional benefits specific to your institution, such as health and wellness programs, employee assistance programs, etc.]

How to Apply: If you are enthusiastic about making a difference in the lives of students and meet the qualifications outlined above, we would love to hear from you! Please apply now or call Paul Hirchfield on 01293 527416 for more information.

We are committed to creating a diverse and inclusive workforce and encourage applications from all qualified candidates.

Note: All successful applicants will be subject to a full disclosure and barring service check (DBS) to ensure the safety of our students.

Join us in our mission to empower students and help them reach their full potential!

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Supervisory, Medical Support Assistant in Community Care is aligned under the direct supervision of the Deputy Chief, Community Care. The primary duties of the Supervisory Medical Support Assistant (SMSA) may include but are not limited to:

• Plans and directs administrative and technical duties in support of referral management
• Assigns and evaluates work of subordinate staff
• Resolves complex problems so that patient services are met
• Evaluates new products, equipment, and systems and makes recommendations
• Identifies educational and training needs
• Makes final decisions on staffing selections
• Evaluates performance and takes disciplinary actions
• Plans and directs activities for support staff
• Extracts and analyzes data for reports
• Schedules appointments, consults, and tests
• Ensures transfer or medical records from and to the VAMC and other facilities
• Tracks patient's appointment status in the community
• Reviews VSSC or other reports to validate consult tracking
• Makes follow-up calls on a daily basis
• Verifies and updates demographics and insurance information
• Researches Optum database to assist Veterans with finding medical care in the community