Total 7 Junior Executive level Customer Service job vacancies in PL6

Care Assistant - Days

Plymstock

Monday - Sunday Days- 11.00 - 18:00

From £12.00 per hour - weekly pay

*We offer the flexibility of either a zero-hour contract or contracted hours (16hrs, 24hrs or 30hrs) - which would suit your lifestyle the most? - T&Cs apply and are discussed at interview*

About Prestige Nursing & Care Plymouth - Proud to be rated 'Outstanding' with the Care Quality Commission (CQC)

Prestige Nursing & Care Plymouth are rated as outstanding with the CQC (Care Quality Commission). We are looking for caring and reliable Professional Carers to join our team. We are specifically looking to recruit new team members to care for a gentleman in his 80's who lives in the Plymstock area. This gentleman had a career in the RAF and he lives at home with his wife who cares for him alongside professionals.

.What our clients are looking for

To care for this individual, we are looking for gentle team members who can communicate well - to be able to explain and reassure him - and help him to feel safe in your presence. Our role is to provide assistance with personal care, nutrition and hydration, all aspects of daily living and cognitive stimulation. This individual is unable to assist with any transfers and therefore a hoist is used for transfers and personal care. All training will be provided as required but experience is necessary to meet his needs.

Do you need experience?

Due to the nature of this role we would require experience, working in care within the UK.

What we offer:

• A variety of shifts to suit your lifestyle
• You will be paid the National Minimum Wage for all attended training sessions and shadow shifts.
• Work with our own clients, no agency work.
• Pension scheme
• Blue light card
• Free DBS check
• Enhanced Maternity/Paternity and Adoption schemes
• Continued professional development to support you & your career
• Weekly Pay
• Holiday Pay
• Refer a friend with the Care Friends mobile app and earn extra money - T&C's apply
• Employee Assistance line - available 24/7 and fully confidential for our staff
• Support from your local branch team and out of hours support.

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice. Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates. Applicants must have proof of right to work in the UK. It is a requirement to provide an overseas police check dated within the last 3 months of being in the UK if you have lived outside of the UK for longer than a year in the last 5 years.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website.

Prestige Nursing & Care reserve the right to close this role early

You may be asked to provide your employment details through HMRC.

#INDEHP24

Care Assistant - Waking nights

Plymstock

Monday - Sunday Days- 20:30 - 08:30

From £12.00 per hour - weekly pay

*We offer the flexibility of either a zero-hour contract or contracted hours (16hrs, 24hrs or 30hrs) - which would suit your lifestyle the most? - T&Cs apply and are discussed at interview*

About Prestige Nursing & Care Plymouth - Proud to be rated 'Outstanding' with the Care Quality Commission (CQC)

Prestige Nursing & Care Plymouth are rated as outstanding with the CQC (Care Quality Commission). We are looking for caring and reliable Professional Carers to join our team. We are specifically looking to recruit new team members to care for a gentleman in his 80's who lives in the Plymstock area. This gentleman had a career in the RAF and he lives at home with his wife who cares for him alongside professionals.

.What our clients are looking for

To care for this individual, we are looking for gentle team members who can communicate well - to be able to explain and reassure him - and help him to feel safe in your presence. Our role is to provide assistance with personal care and to keep him comfortable during the night, enabling him to have a restful night's sleep. This individual is unable to assist with any transfers and therefore a hoist is used for transfers and personal care. All training will be provided as required but experience is necessary to meet his needs.

Do you need experience?

Due to the nature of this role we would require experience, working in care within the UK.

What we offer:

• A variety of shifts to suit your lifestyle
• You will be paid the National Minimum Wage for all attended training sessions and shadow shifts.
• Work with our own clients, no agency work.
• Pension scheme
• Blue light card
• Free DBS check
• Enhanced Maternity/Paternity and Adoption schemes
• Continued professional development to support you & your career
• Weekly Pay
• Holiday Pay
• Refer a friend with the Care Friends mobile app and earn extra money - T&C's apply
• Employee Assistance line - available 24/7 and fully confidential for our staff
• Support from your local branch team and out of hours support.

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice. Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates. Applicants must have proof of right to work in the UK. It is a requirement to provide an overseas police check dated within the last 3 months of being in the UK if you have lived outside of the UK for longer than a year in the last 5 years.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website.

Prestige Nursing & Care reserve the right to close this role early

You may be asked to provide your employment details through HMRC.

#INDEHP24

Job Title: Customer Assurance Assistant
Salary: £14.06 P/H PAYE Inclusive of Holiday Pay | £16.17 P/H LTD Umbrella
Hours: 37 Hours Per week
Type: Temporary Ongoing
Location: Plymouth, PL6
Start Date: ASAP
Work Pattern: Monday - Friday

We are seeking a motivated and detail-oriented Customer Assurance Assistant to join our client's Customer Experience and Assurance Team. This role is crucial in transforming customer service and ensuring high-quality support within the organization.
Key Duties and Responsibilities:

• Accurately record all customer contact, including complaints, compliments, and Councillor/MP enquiries, and forward them to the appropriate Investigating Officer.
• Monitor responses to customer contact, ensuring all communication between the organization and the customer is properly recorded, and targets are met.
• Perform complaint satisfaction surveys to enhance the customer experience, providing valuable feedback for service improvements.
• Assist in the coordination and delivery of staff training on service delivery developments within the team.
• Provide excellent customer service both face-to-face and over the phone, handling a variety of enquiries from internal and external stakeholders.
• Ensure accuracy in completing Excel spreadsheets and collating information.
• Handle multiple tasks efficiently in a fast-paced reception area, ensuring flexibility to meet the demands of a busy environment.

Qualifications and Experience:

• Proven experience in an office environment, ideally in a customer service role.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Experience in maintaining accurate records and working with spreadsheets.
• Demonstrated ability to multitask and prioritize in a busy reception or customer service setting.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

To carry out a range of clinical duties with minimal/ no supervision, including, blood pressure monitoring, oxygen saturation levels, body temperature, pulse rate and respiration rate, glucose monitoring, collection and testing of urine samples/ faecal samples/ sputum samples and wound swabs ensuring delivery of high quality patient care at all times. Assist clinician during bone marrow biopsy clinics To assist in the care of maintaining skin integrity over pressure points, recognising and reporting all adverse findings to senior staff Escort of patients to other departments Willingness to undertake further training and development, including central line dressing care using ANTT approach

What skills and experience we're looking for

-Level 3 qualification in Early Years or Teaching and Learning (or equivalent).

- Previous experience working with children in a school or childcare setting.

-Strong communication skills, both verbal and written.

- Patience, compassion, and the ability to connect with young children.

- Ability to multitask and handle multiple responsibilities simultaneously.

- Reliable and punctual with a strong work ethic.





Responsibilities:

-Provide the highest quality support and care for pupils, including those with special educational needs.

-Helping to ensure that there is a safe and stimulating learning environment for young children.

-Assist with the planning of learning activities.

-Assist with the development and implementation of Individual Education/Behaviour Plans and Personal Care programmes.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned. A role profile is attached.



What the school offers its staff

A strong culture of inclusion and support for all staff and pupils.

Training and support to develop your skills and knowledge of teaching and learning in the early years.



Commitment to safeguarding

Our school is committed to safeguarding our pupils and we ensure that all staff within the organisation complete a full DBS and complete vetting and barring procedures.

Job Purpose To assist in the delivery of care planned and assessed by the Registered Nurses, and other registered healthcare professionals. To carry out that care & other duties under direct supervision. Key Dimension Regularly support care on a day-to-day basis for all patients in the clinical area under direct supervision Contribute to resource management. ORGANISATIONAL CHART PRIMARY DUTIES AND AREAS OF RESPONSIBILITY Provide and deliver a high standard of nursing, care (i.e. washing, mouthcare, toileting, manual handling and mobility), recognising and meeting the specific needs of patients. Prioritise own tasks under the direction of registered nurse. To carry out clinical observations on patients, recognising, recording and reporting all changes in patients condition to senior staff. To support maintenance of fluid balance and dietary charts, recognising, recording and reporting all adverse findings to senior staff. Undertake the escort of patients to Theatre/other Departments under the direction of the registered nurse (when deemed competent). To support nutritional needs of patients by assisting with feeding and drinking, reporting on concerns about dietary intake to senior staff. An awareness of skin integrity over pressure points, recognising and reporting all adverse findings to senior staff. To recognise the importance of health education and teaching of patients and carers, and refer patients to senior staff Document and sign for all observations and care given with counter signature from a registered practitioner. To maintain his/her own professional development, attending courses/further training to enhance and optimise his/her role within the work area. To promote and safeguard the well being of patients, their families and colleagues. To share responsibility in the care and maintenance of all equipment on the ward and stock control. To respect the confidential information, in line with Trust policy Data Protection Act, obtained in the course of work and not disclose this information. To be familiar with and adhere to Trust and Departmental policies and procedures mindful of responsibilities to self, colleagues and patients. Report untoward incidents, complaints, clinical emergencies to senior staff COMMUNICATION AND KEY WORKING RELATIONSHIPS Patients and their support network Ward Sisters/Charge Nurses and all ward based nursing staff Modern Matron Educational staff Clinical Nurse Specialists, Nurse Consultants, Nurse Practitioners. Infection Control Team. Consultants in area of responsibility. Housekeeping and domestic staff Physiotherapists and Occupational Therapists Portering staff Bank/Agency Nurses and Healthcare Assistants All Job Holders are required to: Adhere to Trust policies and procedures, e.g. Health and Safety at Work, Equal Opportunities Infection Control etc. Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training. Maintain and respect confidentiality of all information relating to their employment and other members of staff. All staff are expected to respect the requirements of the data protection act 1998. Comply with the corporate governance structure in keeping with the principles and standards set out by the Trust Work within and adhere to the Trusts policy for Violence and Aggression. Work to maintain the cleanliness of the ward. Perform twice weekly covid 19 test (provided by the trust) to safeguard our patients. Note This job description is neither definitive nor exhaustive. It may be reviewed in the light of changing circumstances following consultation with the post holder. This job description is to be read in conjunction with all current PHNT policies & guidelines.

To support the Learning and OD team (and Wellbeing team as required) with all necessary administrativeve work as required. Provide line management support, under the direction of the Learning and OD lead to the administrative team, Support with the marketing of Learning and Organisational Development activity using a variety of methods, including email, posters, and social media. Ensuring all the information on offerings for the Learning and Organisational Development is accurate and up to date. Support with engagement and staff feedback activity as required by senior members of the team. Assist with the development of training materials for the team. Support with the facilitation of intervention/courses as required. Ensure there is continuous office and telephone cover across Learning and OD Team and for the Senior Learning and OD and Wellbeing Team. To provide complex information using a variety of communication techniques (i.e. telephone, email, and face to face) to all levels of Trust staff including external agencies and contacts. Organise meetings and manage diaries as directed by the other Senior Leadership team of Learning and OD and Wellbeing. Attend and organise meetings as well as taking minutes as required by the Senior Leadership team of Learning and OD and Wellbeing. Provide general administrative support to the Senior Leadership team of Learning and OD and Wellbeing. To provide administrative support for learning and organisational development interventions/training courses including reporting and monitoring where required. Provide accurate inputting of complex information onto the ESR/OLM/MAPS systems. To support maintaining the Trust Learning Management system and ensure staff bookings are made to the appropriate courses in a timely manner. Carry out administration tasks as appropriate, this includes photocopying, filing, collating information & collating reports. Provide mentoring, in-house training and administrative support to apprentices as required. Assist in the management of all the organisational development team EPROC orders, stationery, invoicing, stock control, ordering and onsite equipment issues. Update SharePoint to ensure all departmental information is accurate and engaging to our internal customers. Create slide decks, format reports, and manage action logs as required. Support with recruitment activity for the Senior team and department, using the TRAC system. For further details please see attached JD&PS.