Total 10 Junior Executive level Customer Service job vacancies in San Juan, Puerto Rico

- Responsible for managing Human Resource aspects of service operations, including hiring process, disciplinary action and Labor/Management relations. Responsible for resource management and distribution, assessing staffing levels and needs, space planning, and assessing equipment and technology needs along with corresponding requests for needed resources.
- Prepares performance plans and performance evaluations; recommendations for appointment, awards, advancements and ensuring new hires are properly vetted. Incumbent monitor's staff competencies and updates staff competency folders in accordance with all regulatory guidelines and identifying continuing education and training needs.
- Skillful in interpersonal relationships and conflict resolution. Complies with and ensures that Department of Veterans Affairs EEO guidelines are followed within the Service.
- Supervise, direct and manage a diverse MSA staff and is involved to on-the-job team problem solving; developing, implementing and evaluating improvements to work processes and identifying continuing training needs. Supports and is involved in teamwork and/or team building both within the incumbent's Service and other Services.
- Responsible for a full range of functions associated with the daily operation of the assigned clinic, ensuring that referrals for the section are processed, treatments are provided, and documentation is completed according to TJC, CARF and service policies.
- Provides advanced professional oversight and consultation to MSA staff and evaluates complex processes with great autonomy. Incumbent develops and implements new processes and provides guidance for MSA staff.
- Consults with medical staff through patient presentations, clinics and confer.
- Responsible to continually evaluate the success of ongoing improvement projects programs and recognizes the need for new programs. As the need for new programs is identified, the incumbent must develop and initiate new treatment programs which apply current research finding.
- Monitor's inventory, projects equipment and supply need for treatments and submits requests of those if indicated.
- Responsible safe operations of the clinic, ensuring the safe environment, the work area is secured, and equipment is clean.
- Possesses subject matter knowledge of the organization and Service in order to respond to requests, inquiries, problems, and to identify and communicate any discrepancies in scheduling or improperly completed orders. Incumbent must be able to follow extensive guides in form of instructions, manuals, regulations, and precedents that apply to the work. Incumbent uses own judgment in locating and selecting appropriate guidelines, policies, procedures, and other sources and adapts them according to the circumstances of the specific situation.
- Responsible for data collection and validation. He/she will ensure that encounter errors (e.g., open encounters) and appointment wait time errors are corrected timely. He/she will also ensure that consults are addressed by staff in a timely manner. This will include setting goals, assigning and reviewing work, setting deadlines, and taking corrective action when goals are not me

Work Schedule: Full Time 40 hours a week. Exact work schedule to be discussed during interview.
Financial Disclosure Report: Not required

As a MISSION SUPPORT ASSISTANT (OA) , your typical work assignments may include:

• Performing administrative support services, to include Records Management, Privacy Act, official mail control, postal management, forms management, correspondence management, reports control, record keeping, etc.
• Performs a variety of clerical duties to include, prepares and maintains correspondence pertaining to travel, time and attendance, data processing and maintenance, personal property (accountable and non-accountable), supply management, human resource liaison assistance, records management, and TFO management.
• Assists with managing division fleet services, including vehicles timely maintenance, service, repairs, supplement.
• Responsible for providing technical assistance for Division's personal property.

• Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis.
• Ensures that the team's quality and timeliness of service meets performance indicator goals.
• Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.
• Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns.
• Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation.
• Monitor leave balances, approve/deny leave, and certify timecards.
• Run production and workload reports.
• Communicate with senior management.

Major duties include, but are not limited to:

• Compile information for any required annual and special reports, meetings, conferences, and memorandums from required sources.
• Receive visitors at the logistics areas and provides support addressing telephone calls for the Service.
• Provides support to administrative personnel of the Supply Chain Service.
• Coordinate with FMS the maintenance and cleaning of all areas and rooms assigned to the Supply Chain Warehouse office.
• Provided support with the reservation of training rooms assigned to the Supply Chain Warehouse office.
• Receive, review, and processes all mail Internal and External in accordance with established criteria.
• Service as timekeeper of the designated area. Follow regulations in accordance with policies. Review time and attendance to ensure completeness prior to certification.
• Responsible for scheduling and coordinating the agenda for monthly staff meetings, coordinating meetings, and of maintaining file of minutes of the multiple committees that she/he attends.
• Other duties, as assigned.

Duties consist of the following, but are not limited to:

• Record and transcribes meeting minutes, prepares agenda and keep the open issues tracking grid.
• Serve as focal point to track office assignments to ensure timely reply or actions and to ensure that deadlines are met.
• Maintain and controls records of incoming correspondence and follow-up working process to ensure timely reply and/or action.
• Gather, compiles providers' specific data such as productivity, compliance with mandatory trainings, practice review reports, unsigned notes, consults, etc.
• Type memorandums, minutes, letters, reports, and other general office materials including confidential matters pertaining to disciplinary actions, boards of investigation and controlled correspondence for which is required to maintain high level of confidentiality.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

This cadre provides for the advance identification and utilization of a cadre of well qualified and highly motivated employees to fill temporary non-bargaining unit management assistant positions. As a Management & Program Assistant Cadre, you will be responsible for: Following are the duties of this position at the full working level. If you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and will receive training to help you grow in this position.

• Identifies potential and actual problems and probable causes. Researches a variety of issues, gathers pertinent statistics or information, reports findings to higher level employee, and may recommend corrective action for aspects of a program or function.
• Monitors, reviews, and evaluates operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems and report findings to higher level employee(s).
• Verifies completeness and accuracy of controls to ensure compliance with established procedures and formats.
• Revises procedures, controls, etc., as instructed by analyst(s) or comparable positions.
• Drafts memoranda, preliminary reports, and charts showing findings or recommendations.

The Advanced MSA for Mental Health Service enters, manipulates, and retrieves information and data from the Vista and other clinical information systems as appropriate to the area assigned. They schedule and coordinate appointments for patients with various clinics, ensuring all treatment requested by the clinicians have been scheduled, and rescheduling appointments when necessary in accordance with VHA Directive 2010-027, Scheduling Outpatient Processes and Procedures. Coordinates the scheduling to avoid conflicts in different clinic schedules. Ensures appointments are timely and in accordance with physicians and clinician's requests. As part of the scheduling process the Advanced MSA will ensure preappointment letters and three follow reminder appointment calls are made as the action plan to address the Missed Opportunity Performance Measure for Mental Health Service. Receives telephonic requests for information and transmits requests to the appropriate physician and/or clinician. Assists clinic administrator and other personnel with workload accountability information such as the Encounter Action Required Reports, and Electronic Waitlists.

The Advanced Medical Support Assistants are responsible for answering calls received and are professional, courteous, and tactful in nature, and that responses given are appropriate. The incumbent will be responsible for developing, maintaining and monitoring standards for appropriate responses to patient requests for assistance. Ensures staff is knowledgeable of the services provided and are prepared to furnish information such as: telephone numbers, locations of offices and personnel and clinic hours of operation. Receives patients via telephone calls and visitors to clinics, as the initial point of contact, ascertaining the nature of the call or visit, obtaining identifying information, and determining the nature and urgency of the patient's request. Applies clinic guidelines concerning release of patient information. Refers patient to appropriate staff member as required. Verifies patient's eligibility for treatment. Interviews new patients to the clinic, determining nature of visit and providing information on appointment, clinic hours, and services. Refers urgent messages and patient results for immediate actions. Provides information regarding unit, clinic and hospital policies, procedures, and locations to patients, family members, staff, etc., or refers to other resources for difficult questions or concerns. Monitors and communicates delays in scheduled appointments to the appropriate staff and patients. Attempts to resolve complaints of a local administrative nature and refers other complaints to appropriate authorities. Sound judgement is required due to the volume of requests handles daily. Responsible for the clerical duties inherent in the admission, care and discharge of inpatients or the in processing, care and out-processing, of outpatients and guests. Notifies appropriate staff of the patient's arrival. Reconciles end-of-shift/end-of-day processing and reports such as documentation of daily no-shows and cancelled appointments. As required types routine correspondence, progress reports, memorandum and statistical reports using VISTA and Excel. Incumbent may also be required to perform various duties in making arrangements for travel. The advanced MSA is required to maintain the space utilization calendar for staff, scheduling and preventing double booking of clinical space for patient care based on staff schedules for the day and during leave of absence. The incumbent provides file and document management. Maintains all patients' records, either electronic or paper, according to regulation insuring each entry contains proper patient and health care proper identification. Correctly files original medical documentation in the patient record and copies of medical documentation into research files as necessary. The incumbent will perform duties as a timekeeper and will provide administrative assistance with Engineering work orders and non-ADPAC related computer work orders.


Work Schedule: MF 8am-4:30pm
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

• You will transmit, receive and acknowledge electronic mail and messages checking transmittal for proper clearances and printing hardcopies to route as necessary.
• You will assist personnel with travel orders and vouchers explaining the use of the Defense Travel System (DTS) as necessary.
• You will manage fitness report/evaluation tickler for report date due and advise leadership on fitness report/evaluation matters.
• You will maintain records and files for assigned civilian employees, preparing requests for personnel action, keeping time and attendance.

We encourage fun, on and off the clock.

Be the "face" of one of our outpatient or hospital facilities-and use your administrative skills to impact the lives of our patients and their families. In this support role you will ensure the timely and accurate completion of change requisitions, treatment logs, patient charts, invoices and purchase orders. You also will assist patients with transportation arrangements and physician appointments.

Dialysis is serious business. That is why we encourage fun. If you love patient-centered health care with real relationships inside a company that encourages fun on and off the clock, then DaVita is the place for you.

We offer career options to fit your lifestyle.

Here is what you can expect when you join our Village as an Administrative Assistant:
• A community first, company second culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

We seek a personable individual with excellent computer and clerical skills (Microsoft Office). You must type 60 WPM and have a high school diploma or GED. Medical secretary or secretarial certification is preferred-as is at least 1 year in a related administrative position in a medical setting.

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-VC1

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

We encourage fun, on and off the clock.

Be the "face" of one of our outpatient or hospital facilities-and use your administrative skills to impact the lives of our patients and their families. In this support role you will ensure the timely and accurate completion of change requisitions, treatment logs, patient charts, invoices and purchase orders. You also will assist patients with transportation arrangements and physician appointments.

Dialysis is serious business. That is why we encourage fun. If you love patient-centered health care with real relationships inside a company that encourages fun on and off the clock, then DaVita is the place for you.

We offer career options to fit your lifestyle.

Here is what you can expect when you join our Village as an Administrative Assistant:
• A community first, company second culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

We seek a personable individual with excellent computer and clerical skills (Microsoft Office). You must type 60 WPM and have a high school diploma or GED. Medical secretary or secretarial certification is preferred-as is at least 1 year in a related administrative position in a medical setting.

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-JC3

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits