Total 4 Senior Executive level Customer Service job vacancies in Gloucester, GL3 4AE

In line with the Trust Vision to provide the Best Care for Everyone Professional values To deliver therapeutic interventions, acting as a specialist clinician in palliative care using the principles of Occupational Therapy in an integrated and client-centred way supported by the Therapy Competency Framework. To assume responsibility for personal development and supporting the development and supervision of others by CPD (continuing professional development), linked to appraisal. To support evaluation and service development in the clinical area in line with national and local drivers Communication and interpersonal skills To communicate effectively with patients and carers potentially complex, sensitive or distressing information; in order to provide patient centred care, to encourage self-management, maximise rehabilitation potential and to ensure understanding of the condition. Patients may have communication, perceptual or cognitive/understanding difficulties. To communicate effectively and work collaboratively with medical, nursing, other allied health professions and other colleagues to ensure delivery of a co-ordinated multidisciplinary service. Leadership, management and team working To support leadership and work within the Therapy team in Palliative care, providing an effective and evidence-based service through assessing, planning and implementing treatment programmes.

This is a great opportunity to join NHS Gloucestershire ICB and be part of the children, young people and maternity team who work with partners to transform and develop service provision for children and young people in Gloucestershire. This post will provide full senior administration support for Childrens Continuing Care and Keyworker services delivering the NHS Long Term Plan vision across Gloucestershire providing support to children and young people with continuing care needs, learning disabilities and /or autism. Through early intervention and joined-up working across the system, NHS Gloucestershire and Gloucestershire County Council have a statutory responsibility to meet the health care, social care and educational needs of children and young people with continuing care needs. Keyworking aims to deliver a new and holistic way of supporting Children and Young People with a learning disability and/or autism and their families.

The post holder will work as an autonomous practitioner in liaison with other health professionals within a multidisciplinary team. To work with patients and those important to them to complete comprehensive, patient centred assessment and intervention that looks at helping with functional and comfort symptom management. To communicate with the multi disciplinary teams (MDT) to aid effective patient care, which will include taking an active role in team meetings, joint treatment sessions, case conferences and the Oncology Palliative Care Specialist Interest peer group meetings. Either working alone or as part of the multi-disciplinary team, to make recommendations for appropriate and timely discharge/transfer from hospital. To consolidate and learn new skills and competencies to provide holistic care using the Therapy Competency Framework. To develop clinical reasoning and treatment techniques through the active participation in training and development. To consolidate knowledge and skills learned through this process with the direction of senior staff, and deliver evidence-based training. This will involve facilitating own learning opportunities, reflecting on practice and learning through this process. To provide education, support and guidance in palliative care for therapy staff, undergraduate students and other medical and healthcare staff, in order to develop clinical skills and to promote consistency of practice. This includes devising and delivering training programmes. As well as promoting effective communication with therapy, consultant, nursing and other healthcare staff in order to agree an inter-professional approach to patient management and ensure equity of care. To participate in service and policy development and support the implementation of policies and service improvements. In order to maintain and achieve Government, Trust and Therapy targets. This will include effectively planning, organising and balancing clinical and non-clinical activities such as meetings and administration. To contribute to the Clinical Governance and Quality agenda by active participation in service initiatives, health and safety and risk management. To maintain clear, accurate and concise patient records in line with departmental and professional standards and include relevant outcome measures. This will include writing patient reports for e.g. medical practitioners and solicitors requests. To comply with Trust and Departmental policies and procedures e.g. Health and Safety at Work Act (1974), Manual Handling, clinical equipment competency, risk management, Data Protection Acts and patient confidentiality at all times. This will include demonstrating compliance with the terms of all safeguarding policies and processes relevant to the safeguarding of adults and children in the care of GHNHSFT and to undergo regular mandatory training concerned with safeguarding matters.

Role overview

Do you have experience working with Refugees?




Maybe you are a support worker with transferrable skills. We may have just the role for you...







CCP is excited to have been awarded a new contract from Gloucestershire County Council, to provide support and accommodation to
refugees who have been granted leave to remain by the Home Office. As a Senior Support Worker, you will provide vital support to
refugees living in our supported accommodation building in Abbeydale, Gloucester. This is a full-time position working 12.25 hour
shifts, in our Accommodation Based Services team.




In this role, you will provide vital practical and emotional support to residents, promoting their independence through
trauma-informed care and strong relationships. You will host group and individual training sessions, connecting residents to
broader support networks.




You will tackle language barriers by improving residents' English skills, collaborating with ESOL and Adult Education programs.
Collaboration with various agencies will address cultural awareness, domestic abuse, housing, health, and substance abuse
sensitively.




Given the temporary nature of the accommodation, your focus will be ensuring residents are ready to move on within a three-month
timeframe. You will enhance their independent living skills, help access benefits, foster community engagement, aid employment
searches, and identify housing opportunities.




As a Senior you'll assist in the recruitment, selection and induction of new members of the team focusing on supervisions,
appraisals, and other quality measures.




To excel, you will need patience, kindness, resilience, and professionalism, and proficiency in English, ideally along with either
Persian, Arabic, Kurdish, Albanian, Tigrinya, Vietnamese, or other refugee language skills.




About Us




Established in 1989, CCP is a registered charity propelled by an unwavering commitment to addressing homelessness, family
breakdown, and social exclusion. Over the years, we've consistently made tangible impacts in communities across Gloucestershire,
Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon.




Benefits




* 25 days holiday, plus public holidays, with an additional day added per year and an option to purchase more*
* Enhanced pension and sick pay
* Death in service benefit
* Free subscription to Benenden Cashback plan or Perkbox Discounts




Why choose CCP




1. Investors in People Gold accredited employer, committed to making the workplace better for you.
2. Excellent training and support to help you excel in your role.
3. A voice in various groups, including Proud2Be, Green Impact, Health & Safety, and Health and Wellbeing.
4. Access to a Workplace Welfare Manager for support when needed.
5. Be part of an organisation that delivers social value; check out our latest Impact Report https://impact.ccp.org.uk/
[https://impact.ccp.org.uk/]




Are Your Values Aligned with Ours?




We look for staff who embody our SPIRIT values:




Show gratitude and appreciation of others.

Demonstrate personal and professional pride.

Integrity is everything.

Reflect and learn.

Continuous improvement.

Take your best self wherever you go.




How to Apply




If you're ready to make a meaningful difference and share our values, click the apply button to start your journey with CCP.




Position: Senior Support Worker (Supported Accommodation) Job ID 775

Hours: Full-time 39.375 hours per week.

Contract: Permanent

Location: Abbeydale, Gloucester

Pay: £24,412 per year based on full-time 39.375 hours per week

Closing Date: 11:59pm, 10th January 2024 - CCP reserves the right to close the job advert early if needed.




CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.




Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working
toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to
satisfactory pre-employment checks and also an enhanced check by the Disclosure & Barring Services, paid for by CCP.




Please review the attached job attachments for further insights.




*Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be
compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 5). Purchasing
additional holidays is capped at 5 per year.




INDHP