Total 13 Senior Executive level Customer Service job vacancies in Leicester, LE3 8TB

The Leicester, Leicestershire and Rutland ICB are looking for an enthusiastic and pro-active individual to join the Contracts and Procurement team.

The Contracts and Procurement team has a wide portfolio and covers acute, community, primary care and independent sector contracts. This post will have a focus on the acute portfolio but may also cover other areas in a flexible matrix approach.Its an exciting time to join the team as we work ever more closely with our provider partners to ensure that we can maximise value for money and deliver effective care to patients.

The team also has the responsibility for leading procurements to secure appropriate providers utilising the NHS Frameworks & ensuring the ICB is compliant with the new Provider Selection Regime (PSR). One of the key objectives of the team is to work in partnership across the ICBs directorate teams and wider ICS system partners to facilitate delivery of the LLR objectives - recovery, sustainability and transformation.







We are looking for a Contracts Officer to join our friendly and welcoming team. The post holder is a key member of the contracts team whose overarching goal is to enable, promote and support the effective use of contract data, information, knowledge and technology to improve, inform and support a portfolio of contracts and services. The successful individual will provide high quality contract management support to ensure requirements are met and upheld, promoting quality improvement and best practice through application of robust contract management. We are looking for some who can undertake complex and detailed information analysis of specific activities / reports requiring high levels of concentration, which may require comparing a range of options to support projects and the contract cycle.





Integrated Care Boards are at the heart of a new way of working for the NHS, bringing together providers of NHS services with local authorities and other local partners to plan, co-ordinate and arrange health services as part of an Integrated care System. They are part of a fundamental shift in the way the health and care system is organised – away from competition and organisational autonomy and towards collaboration, with health and care organisations working together to better integrate services, improve population health and reduce health inequalities.

Main duties of the job:

The Senior Contracts Officer will support and underpin transformation by:
• Actively participate in the implementation of new innovative contracting models to support the LLR System in the delivery of the changing strategic commissioning and transformational agenda
• Ensuring that contracts are secured to deliver value for money, service transformation and adoption of best practice. Ensure that all agreed contracts contain clear and agreed clinical pathways, service standards and outcome-based service specifications.
• Establishing constructive commercial relationships with Providers with systematic, proactive management of contract compliance and delivery of service standards and prompt resolution of contractual and customer service issues.
• Manage a portfolio of healthcare contracts, analysing and reporting on delivery, querying variances from plans or targets, working collaboratively in the system to achieve the agreed expected outcomes.
• Contribute to service reviews, service specification development and pathway redesign to help ensure that the best value for money and highest quality health services are secured within the available resources and specifications comply with contract terms and conditions.
• Produce assurance reports to the ICB’s Boards and Committees and other forums as required on the portfolio of contracted services


1. Job purpose
TheSenior Contracts Officer will:
• Manage a portfolio of healthcare contracts, analysing and reporting on performance, querying variances from plans or targets, raising performance issues and pursuing actions to recover performance.
• Analyse, interpret and present complex data such as contract activity, demand and capacity data, finance or performance data, present findings and produce reports in order to query variances or anomalies, inform planning decisions or hold providers to account for delivery of activity plans and performance indicators within budgets.
• Monitor the quality of data and information and take the necessary action to deal with any problems and maintain data quality
• Manage day-to-day contracting queries and provide expert advice relating to any of the contracts in the ICB’s portfolio, from Localities, GP Practices, PCNs and/or other healthcare providers.
• Contribute to service reviews, service specification development and pathway redesign to help ensure that the best value for money and highest quality health services are secured within the available resources and specifications comply with contract terms and conditions.
• Co-ordinate the in-year contract management process including the work programme for contract technical and performance meetings and the annual contract review and negotiation process, delivering key components of the contract review and negotiation work plan.
• Authorise requests for funding for non-contract activity (NCA) including patient transport and authorise NCA invoices (following validation by the finance department).
• Investigate and respond to contract-related patient complaints, MP letters and Freedom of Information requests.




Take an active part in the development review of own works against the KSF outline for the post with their reviewer and suggest areas for learning and development in the coming year

Core Duties and Responsibilities (Key Result Areas)



Key responsibilities will include:
• Writing, evaluating, negotiating and executing various contracts covering a range of transactions


• Creating and maintaining relationships with providers and stakeholders


• Maintaining correspondence and documentation related to contracts


• Communicating and presenting information to stakeholders regarding contracts


• Monitoring contracts and moving forward with close-out, extension or renewal of contracts


• Draft contract documentation including contract variations as required


• Supporting the problem-solving of contract-related issues


• Providing project support to procurement exercises


• Lead on specific projects that may span cross directorates/system



Planning & Organising
• Manage the team’s contracting function, including developing and managing the team’s business plan, progress and reporting risk and issue management.
• Liaise with appropriate functions within the Directorate and key stakeholders of the ICB.
• Contribute and support the coordination of training & development and recruitment activity across the team.
• Contribute to the strategic planning of team projects, identifying interdependencies, and potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
• Contribute to short, medium, and long-term business plans.



Service Improvement
• Develop and implement a content management system to ensure information is properly managed and best practice is shared across the team, directorate and the wider NHS organisation.

· Devise and provide improvements to current management information, analysing, reporting and suggesting procedures to enhance decision making processes.
• Contribute to performance improvement, taking a lead for identified areas.

· Pro-actively identify business improvement needs and opportunities, by complex audits or surveys, and prioritise improvement activities across the directorate.

Analysis & Judgment
• Ensure timely and accurate information analysis and reporting to management on agreed areas of work.
• Work with members of the team to investigate the causes of any variance from plan and proactively contribute to the implementation of solutions
• Management of a risk and issues tracking mechanism and the resolution and escalation processes.
• Using autonomous judgement and initiative, where there may be conflicting views, to respond to communications on complex issues and draft non-standard responses that may include the analysis of technical information.

Communication

· Maintain constructive relationships with a broad range of stakeholders.
• Provide relevant and timely specialist advice and guidance on own portfolio.

· Maintain strong links with directorates using tact, negotiation and influencing skills to facilitate the development of effective networks / working groups / projects and the delivery of their key objectives.

· Using influencing, persuasion and negotiating skills, supporting the Senior Manager’s to update and manage directorate wide forums such as senior leadership team meetings and working groups on specific topics.
• Produce material for and present complex presentations which are engaging, influential and effective in delivering key messages, the content of which may include highly complex technical, contentious or very sensitive information.

Financial Management

· Oversight and management of all aspects of the team budgets.
• Provide regular reporting on the targeting of resources and monitor their implementation from a value for money perspective.
• Provide oversight and monitoring of all aspects of team budgets.
• Ensure activity expenditure is monitored accordingly.
• Manage team resources to ensure service continuity.

People Management
• Take a lead in the coordination of training, development and recruitment activity across the team.
• Manage staff, undertaking appraisals, and managing any employee relations issues.



Research & Development

· Contribute to the development of key performanceindicators.

· Delegate aspects of research and development activities, collating information, analysing and reportingfindings.



Policy & Service Development
• Develop policies and procedures in own work function with an impact on the wider organisation, as required.
• Contribute to the review and development of existing information management systems.
• Contribute to the development of an integrated approach to service management.


6. Key relationships



Establish and maintain collaborative working relationships with:

· ICB colleagues, Senior Managers and wider colleagues

· Local system stakeholders including healthcare providers and local authorities

· Other Integrated Care Boards; NHS England / Improvement; Commissioning Support Unit

· Governing Body Members (clinical, managerial and lay)

· Executive Team

· GP Portfolio leads

· Primary Care Network Clinical Directors

· Member GP practices and other practice staff

· Public Health England

· ICS stakeholders including Health and Wellbeing Board members

· Patients,carersand communities

· Local professional committees (LMC, LPC, LOC, LDC)

· Health Education England

· Academic Health Science Networks and Centres

· Voluntary Groups


Other local and nationalorganisationsas required, including Regulatory Bodies


This advert closes on Wednesday 6 Nov 2024

To work within the multidisciplinary team to ensure high standards of patient care within the service under the direction and supervision of an appropriate Registered Health Care Professional To assist with basic administration duties. Responsible for safe use of equipment relevant to service. Ensure safe and effective use of equipment by service users, carers and familymembers, including fitting demonstration, and teaching of safe and appropriateuse. Ensure equipment is safe Keep complete, clear, accurate and timely records, utilising digital platforms as required. Communicate effectively through a variety of methods including the use ofinterpersonal, written and verbal and non-verbal skills Report any incidents, accidents or complaints in a timely manner, takingappropriate action as necessary Support the induction of new team members. Participate in training and supportof less experienced support staff and students (including apprentices) in respectof tasks and responsibilities within scope of practice. Actively participate in learning opportunities to maintain knowledge and informpractice.Actively seek feedback. please see job description/person specification for further details on the role

Job Description

Senior Nurse (RMN/RNLD)

Hourly Rate: £18 - £22

Mixed Shifts

Hours per week: 40

Here at Willing Care, an exciting opportunity has arisen for a Senior Nurse (RMN/RNLD) to join one of our client's growing Nursing team, so if you are looking for a new and rewarding role, then apply today!

Our staff hold over 20 years' experience within the Healthcare industry, we are devoted to matching up our clients with talented candidates, who are passionate about providing high quality care. Willing Care Recruitment is committed to having a diverse and inclusive work force.

Requirements for the Senior Nurse (RMN/RNLD) role:

• You must have a Registered Nurse Qualification (RMN /RNLD)
• Valid NMC Pin
• Clear DBS

About the Mental Health Hospital:

This Mental Health Hospital offers holistic care to women with complex health needs.

Benefits for a Senior Nurse (RMN/RNLD):

• Monday to Friday
• Paid breaks

The role of a S enior Nurse (RMN/RNLD) within the Mental Health Hospital involves:

• Adhering at all times to the NMC code of professional conduct
• Ensuring that you are up to date with relevant hospital policies.
• Contributing to pre-admission assessment of referred patient
• Contributing to the comprehensive assessment of a patient on admission.
• Working collaboratively with the individuals to develop their care plan
• Monitoring and reviewing individualised patient plans, within an evidence-based framework.
• Managing medication as per hospital policy.
• Acting as a role model for other staff, demonstrating good practice
• Acting as a mentor for junior staff

We are seeking a Senior Nurse (RMN/RNLD) who is passionate about the standards of care they provide, if this sounds like you, we'd love to hear from you. Please apply today.

Reference: WILL69100/JG

INDNUR

Package Description: Shift Details:4 shifts per week At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, supportingyour careerdevelopmentwith a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are nowseekingacompassionate,enthusiastic, and dedicatedindividualto join our friendly, award-winning team as Senior Care Assistant. ABOUT THE ROLE Your focus as a Senior Care Assistant will be tosupportand work alongside the Care team to deliver high standards of personal care, providing a safe, caring, innovative, open,supportive, andinclusiveenvironment for residents, visitors and staff. Other responsibilitieswillinclude: Monitoringthe wellbeing of each resident, being aware of any changeimpactingon care and care plans, ensuring that new needs aremet,and written records are amended to reflect any variation. Beinginvolved in the person-centred care planning process, by implementing,monitoring,and undertaking monthly evaluations. Supporting residents with their medication requirements. Undertaking staff supervisions and supporting staff with their development where required. Actingas a key point for contact with residents, theirrelativesand visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are actedupon,and concerns or complaints are escalated. ABOUT YOU To be successful in your application, youwill live our values of caring,supportive,honest, respectful, and accountable in all that you do. Our ideal candidatemust: Have an NVQ 3 or equivalent in care for care homes. Have 2 years experience working in similar care environment. Have the ability tocommunicate effectively both verbally and in writing. Have a positive attitude to both supporting and nurturing residents and staff. Be responsive and flexible to cover a range of responsibilities. ABOUT AVERY As one of the largestproviders of luxury elderly care homes in the UK, we believe that the lateryearsof our residents lives should be as enriching as any other. Our vision of creating meaningful livestogether is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice forresidents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Job Summary To support the Senior Midwife, Ward Managers and Band 7 Co-ordinators allowing them to support the service delivery in a clinical capacity and to achieve strict deadlines for service and staff development. Staff Maintain effective communication with the Registered Midwife/Health Care Professional regarding issues relating to their assigned duties, promptly reporting areas of concern. Working as part of the multi-disciplinary team in the maternity unit. Reporting to shift leader/ward manager. Demonstrate skills and activities to others in similar roles and make a contribution as a team member to the training and support of learners. Policy All employees are subject to the requirements of the Health & Safety at Work Act and prevailing Acts since. It is the post-holders responsibility to ensure they are familiar with all UHL Health and Safety related policies that apply to their workplace or work practice. The post holder is required to ensure that as an employee, his or her work methods do not endanger other people or themselves. All employees are subject to the requirements of the current Data Protection legislation and must maintain strict confidentiality in respect of patients and staffs records

Package Description: Shift:Nights shift, 19: 45 - 08:00 alternative weekends required At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, supportingyour careerdevelopmentwith a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are nowseekingacompassionate,enthusiastic, and dedicatedindividualto join our friendly, award-winning team as Senior Care Assistant. ABOUT THE ROLE Your focus as a Senior Care Assistant will be tosupportand work alongside the Care team to deliver high standards of personal care, providing a safe, caring, innovative, open,supportive, andinclusiveenvironment for residents, visitors and staff. Other responsibilitieswillinclude: Monitoringthe wellbeing of each resident, being aware of any changeimpactingon care and care plans, ensuring that new needs aremet,and written records are amended to reflect any variation. Beinginvolved in the person-centred care planning process, by implementing,monitoring,and undertaking monthly evaluations. Supporting residents with their medication requirements. Undertaking staff supervisions and supporting staff with their development where required. Actingas a key point for contact with residents, theirrelativesand visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are actedupon,and concerns or complaints are escalated. ABOUT YOU To be successful in your application, youwill live our values of caring,supportive,honest, respectful, and accountable in all that you do. Our ideal candidatemust: Have an NVQ 3 or equivalent in care for care homes. Have 2 years experience working in similar care environment. Have the ability tocommunicate effectively both verbally and in writing. Have a positive attitude to both supporting and nurturing residents and staff. Be responsive and flexible to cover a range of responsibilities. ABOUT AVERY As one of the largestproviders of luxury elderly care homes in the UK, we believe that the lateryearsof our residents lives should be as enriching as any other. Our vision of creating meaningful livestogether is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice forresidents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs

Job Description

Senior Nurse (RMN/RNLD)

Hourly Rate: £18 - £22

Mixed Shifts

Hours per week: 40

Here at Willing Care, an exciting opportunity has arisen for a Senior Nurse (RMN/RNLD) to join one of our client's growing Nursing team, so if you are looking for a new and rewarding role, then apply today!

Our staff hold over 20 years' experience within the Healthcare industry, we are devoted to matching up our clients with talented candidates, who are passionate about providing high quality care. Willing Care Recruitment is committed to having a diverse and inclusive work force.

Requirements for the Senior Nurse (RMN/RNLD) role:

• You must have a Registered Nurse Qualification (RMN /RNLD)
• Valid NMC Pin
• Clear DBS

About the Mental Health Hospital:

This Mental Health Hospital offers holistic care to women with complex health needs.

Benefits for a Senior Nurse (RMN/RNLD):

• Monday to Friday
• Paid breaks

The role of a S enior Nurse (RMN/RNLD) within the Mental Health Hospital involves:

• Adhering at all times to the NMC code of professional conduct
• Ensuring that you are up to date with relevant hospital policies.
• Contributing to pre-admission assessment of referred patient
• Contributing to the comprehensive assessment of a patient on admission.
• Working collaboratively with the individuals to develop their care plan
• Monitoring and reviewing individualised patient plans, within an evidence-based framework.
• Managing medication as per hospital policy.
• Acting as a role model for other staff, demonstrating good practice
• Acting as a mentor for junior staff

We are seeking a Senior Nurse (RMN/RNLD) who is passionate about the standards of care they provide, if this sounds like you, we'd love to hear from you. Please apply today.

Reference: WILL69100/JG

INDNUR

Job Description

Senior Nurse (RMN/RNLD)

Hourly Rate: £18 - £22

Mixed Shifts

Hours per week: 40

Here at Willing Care, an exciting opportunity has arisen for a Senior Nurse (RMN/RNLD) to join one of our client's growing Nursing team, so if you are looking for a new and rewarding role, then apply today!

Our staff hold over 20 years' experience within the Healthcare industry, we are devoted to matching up our clients with talented candidates, who are passionate about providing high quality care. Willing Care Recruitment is committed to having a diverse and inclusive work force.

Requirements for the Senior Nurse (RMN/RNLD) role:

• You must have a Registered Nurse Qualification (RMN /RNLD)
• Valid NMC Pin
• Clear DBS

About the Mental Health Hospital:

This Mental Health Hospital offers holistic care to women with complex health needs.

Benefits for a Senior Nurse (RMN/RNLD):

• Monday to Friday
• Paid breaks

The role of a S enior Nurse (RMN/RNLD) within the Mental Health Hospital involves:

• Adhering at all times to the NMC code of professional conduct
• Ensuring that you are up to date with relevant hospital policies.
• Contributing to pre-admission assessment of referred patient
• Contributing to the comprehensive assessment of a patient on admission.
• Working collaboratively with the individuals to develop their care plan
• Monitoring and reviewing individualised patient plans, within an evidence-based framework.
• Managing medication as per hospital policy.
• Acting as a role model for other staff, demonstrating good practice
• Acting as a mentor for junior staff

We are seeking a Senior Nurse (RMN/RNLD) who is passionate about the standards of care they provide, if this sounds like you, we'd love to hear from you. Please apply today.

Reference: WILL69100/JG

INDNUR

The Leicester, Leicestershire and Rutland ICB are looking for an enthusiastic and pro-active individual to join the Contracts and Procurement team.

Following the establishment of the LLR Integrated Care Board, this is a critical time to join the Contracts and Procurement Team: to lead and shape the new organisation’s approach to contracting, and to accelerate system-based working and integration to improve outcomes for patients.

The team has a wide portfolio and covers acute, community, primary care and independent sector contracts. In addition, the team has the responsibility for leading procurements to secure appropriate providers utilising NHS Frameworks & other Provider Selection routes. The objective of the team is to work in a matrix, partnership way across the organisation and wider ICS system to facilitate the LLR Objectives of recovery, sustainability and transformation.

Main duties of the job:

The Senior Contract Officer will support and underpin transformation by:
• Actively participate in the implementation of new innovative contracting models to support the LLR System in the delivery of the changing strategic commissioning and transformational agenda
• Ensure that contracts are secured to deliver value for money, service transformation and adoption of best practice. Ensure that all agreed contracts contain clear and agreed clinical pathways, service standards and outcome-based service specifications.
• Establish constructive commercial relationships with Providers with systematic, proactive management of contract compliance and delivery of service standards and prompt resolution of contractual and customer service issues.
• Manage a portfolio of healthcare contracts, analysing and reporting on delivery, querying variances from plans or targets, working collaboratively in the system to achieve the agreed expected outcomes.
• Contribute to service reviews, service specification development and pathway redesign to help ensure that the best value for money and highest quality health services are secured within the available resources and specifications comply with contract terms and conditions.
• Produce assurance reports to the ICB’s Boards and Committees and other forums as required on the portfolio of contracted services



Integrated Care Boards are at the heart of a new way of working for the NHS, bringing together providers of NHS services with local authorities and other local partners to plan, co-ordinate and arrange health services as part of an Integrated care System. They are part of a fundamental shift in the way the health and care system is organised – away from competition and organisational autonomy and towards collaboration, with health and care organisations working together to better integrate services, improve population health and reduce health inequalities.

Key responsibilities will include:
• Writing, evaluating, negotiating and executing various contracts covering a range of transactions


• Creating and maintaining relationships with providers and stakeholders


• Maintaining correspondence and documentation related to contracts


• Communicating and presenting information to stakeholders regarding contracts


• Monitoring contracts and moving forward with close-out, extension or renewal of contracts


• Draft contract documentation including contract variations as required


• Supporting the problem-solving of contract-related issues


• Providing project support to procurement exercises


• Lead on specific projects that may span cross directorates/system



Planning & Organising
• Manage the team’s contracting function, including developing and managing the team’s business plan, progress and reporting risk and issue management.
• Liaise with appropriate functions within the Directorate and key stakeholders of the ICB.
• Contribute and support the coordination of training & development and recruitment activity across the team.
• Contribute to the strategic planning of team projects, identifying interdependencies, and potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
• Contribute to short, medium, and long-term business plans.



Service Improvement
• Develop and implement a content management system to ensure information is properly managed and best practice is shared across the team, directorate and the wider NHS organisation.

· Devise and provide improvements to current management information, analysing, reporting and suggesting procedures to enhance decision making processes.
• Contribute to performance improvement, taking a lead for identified areas.

· Pro-actively identify business improvement needs and opportunities, by complex audits or surveys, and prioritise improvement activities across the directorate.

Analysis & Judgment
• Ensure timely and accurate information analysis and reporting to management on agreed areas of work.
• Work with members of the team to investigate the causes of any variance from plan and proactively contribute to the implementation of solutions
• Management of a risk and issues tracking mechanism and the resolution and escalation processes.
• Using autonomous judgement and initiative, where there may be conflicting views, to respond to communications on complex issues and draft non-standard responses that may include the analysis of technical information.

Communication

· Maintain constructive relationships with a broad range of stakeholders.
• Provide relevant and timely specialist advice and guidance on own portfolio.

· Maintain strong links with directorates using tact, negotiation and influencing skills to facilitate the development of effective networks / working groups / projects and the delivery of their key objectives.

· Using influencing, persuasion and negotiating skills, supporting the Senior Manager’s to update and manage directorate wide forums such as senior leadership team meetings and working groups on specific topics.
• Produce material for and present complex presentations which are engaging, influential and effective in delivering key messages, the content of which may include highly complex technical, contentious or very sensitive information.
•
Contribute to the development of an integrated approach to service management
• Financial Management

· Oversight and management of all aspects of the team budgets.
• Provide regular reporting on the targeting of resources and monitor their implementation from a value for money perspective.
• Provide oversight and monitoring of all aspects of team budgets.
• Ensure activity expenditure is monitored accordingly.
• Manage team resources to ensure service continuity.

People Management
• Take a lead in the coordination of training, development and recruitment activity across the team.

Manage staff, undertaking appraisals, and managing any employee relations issues



This advert closes on Monday 8 Jul 2024

Your career progression as a Senior Care Assistant could be right around the corner at Lady Jane Court Care Home in Leicester. The home is looking for an experienced team member like you to deliver high quality care to our residents and bring a smile to their faces every day. This is your opportunity to shine and really make a difference to the lives of others by showing your experience and warmth.

You will monitor the wellbeing of each resident, providing medication support, person centred-care and be involved in the care planning process, always promoting independence and well-being by ensuring that residents’ personal, psychological and social care needs are met.

Your team will be extremely important too. You will undertake staff supervisions and support of team members’ development, always looking to demonstrate our values of being Proud, Supportive and Caring.

Your Money - Great Team Players Need Great Rewards

• £12.50 per hour
• Enhanced pay options
• Hastee Pay - providing you with the opportunity to receive your earned pay immediately to increase your choice and financial wellbeing
• Holiday pay and holiday-type benefits through employee discount scheme
• Workplace Pension
• Refer a Friend payments
• Free DBS, free uniform
• Paid e-learning and training
• Long service awards and recognition
• Career development with salary increases
• Staff wellbeing strategy

Your Working Life

• Flexibility - We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
• A career development pathway and support with qualifications – linked with increases in salary
• Advanced senior carer programme - accredited City and Guilds
• A comprehensive and supportive induction programme to ensure confidence and competence

Avery #OneFamily Well-being Programme

• Blue Light Card - Employee discounts scheme for a wide range of retailers, restaurants and days out
• Daily staff celebrations
• Staff well-being committees
• Mental health first aiders for staff
• Apprenticeship programme
• Managing Director award and Avery Awards

To join us a Senior Care Assistant, it is essential that you are an experienced carer, and you have the super-human characteristics of being efficient whilst always putting people first, showing kindness and still have energy to love life and make it meaningful for yourself and those in your care.

You love working as part of a team and being supportive to your colleagues as well as your residents and their families. Most importantly, you’ll feel proud to work in the care sector. We are so proud of our teams, and we will help you feel proud of the work you do too by sharing successes and welcoming you into our #OneFamily.

You will need to have 2 years’ experience working as a carer within a residential care home setting (Adult). We will support you through your career in care through personal development by reflective practice, self-directed learning and competency development.

Our ambition is simple. Together, by demonstrating our caring natures, supporting each other and being proud of what we do, we aim to create smiles every day.

Our structure at Avery Healthcare is unique to other care settings. There is no big hierarchy or difficulties in speaking to management. You will find the Avery business leaders in the homes at the forefront of care, and fully accessible at all times. We truly are proud of who we are, and we act as #OneFamily. If you’d like a career in care and would like to be an important part of our #OneFamily, apply today.

This Post will Require

Enhanced DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.

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An exciting opportunity has arisen for a Senior Support Buyer position within the Support Buying team in the Procurement department. This post will be a full-time, permanent position.

We are looking for two enthusiastic, committed, and motivated individuals with passion and drive to join our Support Buying team. The key function of the role is to support the UHL staff with low value spend in day-to-day ordering of goods and services. This will be done by developing and delivering training to UHL staff on the right way to order goods and services and on the process of ensuring invoices and prices are accurate to ensure a timely payment to our supplier. The post holders will also act as key collaborators for UHL departments.

The successful candidates will need to have previous NHS procurement experience in a busy office environment with excellent administrative and organisational skills including the ability to prioritise workloads. Previous knowledge of purchase to pay systems, as well as excellent customer service and time management skills and experience of working on their own initiative are key requirements.

If you are a highly motivated and organised person with a good work ethic this may be the job for you, we will welcome your application.

For further information or an informal discussion please contact Magda Mikolajczak, Purchase to Pay Team Co-ordinator, on 0116 502 7265 extension 27265.




The post holders will be required to act as a liaison between the Support Buying team, tasked with managing low value spend, and the rest of the Procurement department and UHL staff.

This will entail mentoring and monitoring the performance of the Support Buying team and using the relevant information to inform decision making for improvement plans.

The post holders will also have a close working relationship with the Accounts Payable department, to help ensure the smooth functioning of the purchase to pay process, from the point of raising an order all the way to payment of the invoice.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
• Supporting the Purchase to Pay Co-Ordinator to deliver a professional support buying function
• Take ownership for updating contract information on the Contract Register in line with the Contract Management Framework
• Support working with key suppliers to ensure contracts and orders are placed in the timeframes agreed.
• Take the lead on areas of development in relation to area of responsibility
• Sustain good working relationships with internal and external stakeholders.
• To provide administrative support to the Procurement team including Clinical Procurement when called upon to do so.
• To support the uploading of product catalogues to the chosen Trust electronic Finance & Procurement ordering systems.
• To provide a professional helpdesk facility (email, telephone and procurement mailbox) for use by Trust staff/customers.
• Develop, maintain and deliver identified training for users of the P2P System.
• Develop and deliver improvement projects to deliver continuous improvement in the P2P systems and processes.
• To provide support for the wider Performance, Governance and Operational Procurement team as requested to do so.
• To support the Purchase to Pay Team Co-ordinator in developing and providing regular and appropriate communications to CMG’s & requesters.
• Responsible for ensuring that consistent high standards of customer service are delivered at all times.
• Reporting of the accurate recording of any efficiencies or savings made because of the work that the Support Buying team carry out and the presentation of any data gathered as appropriate when requested to do so.

please see job description/person specification for further details on the role


This advert closes on Tuesday 2 Jul 2024

A Vacancy at NHS Leicester, Leicestershire and Rutland Integrated Care Board.


An exciting opportunity has arisen within the Corporate Governance Team, we are looking to recruit an Information Governance Senior Assistant to administer and maintain effective systems to support the information governance function.

The postholder will ensure Data Protection and the UK General Data Protection Regulations are adhered to. The postholder will be responsible for ensuring effective handling of general data privacy enquiries including supporting data privacy impact assessments, Subject Access Requests and Freedom of Information requests.

You will have a proven track record and experience of information governance, including the development and implementation of systems and policies. You will have excellent communication skills and the ability to communicate at all levels across the organisation and across external stakeholders and with members of the public.

If you would like more information about the role please contact Smita Tailor (Corporate Governance Manager)smita.tailor2@nhs.net or Daljit Bains (Head of Corporate Governance)Daljitkaur.bains@nhs.net.

Interview Date: Week Commencing 15th July.

Previous applicants need not apply

The Information Governance Senior Assistant will:

i. Provide an integrated information governance service function across the organisation. The postholder will act as the first point of contact for staff and will deliver professional and timely support for information governance and data privacy enquiries, issues and risks, including compliance with data protection regulations.

ii. Be responsible for the daily review of information governance enquiries received, including Subject Access requests received from the public, managing these appropriately in line with policies and procedures.

iii. Support Freedom of Information requests as required.

iv. Support the central process for maintaining relevant registers including, but not limited to, Data Privacy Impact Assessments, Information Sharing Agreements, Subject Access Requests.

We are looking to recruit an Information Governance Senior Assistant to support the information governance function within the Corporate Governance Team. The Corporate Governance Team plays a critical role in the development, review and embedding of corporate governance systems and processes across the organisation, ensuring appropriate alignment across the integrated care system.

Key responsibilities will include:
• Administer and maintain an effective system which enables a response to internal and external enquiries and requests relating to general data privacy including privacy impact assessments, Subject Access Requests, enquiries from the information Commissioner’s Office, data breach / information governance incidents monitoring and reporting etc.

• To review, maintain and oversee legal compliance with Freedom of Information (FOI) requests as required and the Data Security and Protection Toolkit requirements using project methodology.

• Coordinate and liaise with Executive Directors, Heads of Department and lead officers across the organisation regarding data privacy / Subject Access Requests enquiries/responses and act as the point of contact for such requests/responses for external enquiries.

• To direct, support and assist patients / public in person, by telephone, email and in writing using a variety of communication skills, taking direct ownership and responsibility of resolving enquiries at the first point of contact where possible.

• Provide advice to staff across the organisation and to patients / relatives / carers on the relevant information governance procedure.

• Monitor service performance and improvements producing reports for onward reporting in conjunction with the Senior Information Governance Officer and Corporate Governance Manager.

• The post holder is a key member of the team whose overarching goal is to enable, promote and support the effective use of data, information and knowledge to improve, inform and support a portfolio of projects, services, and initiatives.

• Accurately capture details of all customer / staff contacts and keep records up to date, accurate and accessible. This will include using specific software on a daily basis, scanning records and managing confidential data

• Operationally support data privacy impact assessments, including support with implementing actions to mitigate risks identified.

• Provide administrative support including taking minutes, committee forward planners, preparing meeting agendas, production, co-ordination, preparation and dissemination of reports, minutes and other documents in respect of the Board and the committees of the organisation and other sub-groups.

• Implement policies for own area of work and participate in proposing changes to policies and procedures (e.g. Freedom of Information, Information Governance and Information Security policies, risk management, Freedom of Information Act Policy etc.) ensuring quality improvement and monitoring is integral to all aspects of the organisation.

• The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

Planning & Organising
• Organise and manage documentation for meetings and events, including preparation of agendas and minutes of meetings, tracking actions and timeframes as appropriate.
• Ensure the Head of Corporate Governance and other senior managers have been briefed and have the required documentation for all meetings/events.
• Organise and produce reports, papers, presentations and other similar documentation in accordance with organisational timeframes.
• Provide effective diary management for the senior managers, and/or team as appropriate, ensuring that appointments are planned and coordinated, and run to schedule. Use independent judgement to prioritise the high-level completing demands to ensure an appropriate balance in the daily scheduling in line with preferences, responsibilities or project plans.
• Organise and plan meetings and events as directed, including sending invitations, booking venues, making travel arrangements, arranging speakers and providing relevant papers and material. Provide high quality support to ensure they are managed and delivered effectively.
• Support the management of projects, gathering information, updating project documentation and undertaking enquiries as necessary for the project lead.
• Understand, highlight and document project risks, issues and actions, ensuring early identification and proactive mitigation where possible, and ensuring concerns are escalated promptly.
Service Improvement
• Assist with the setting up and management of effective business and administration processes to facilitate the smooth running of the team.
• Develop and implement robust work processes and systems to ensure timely delivery against deadlines.
• Work closely with other team members to improve current practices and processes to achieve best possible outcomes.
• Support the team on the timely capture of lessons learnt.
• Develop and maintain effective electronic and paper filing systems, to ensure information is kept securely and is accessible to other members of the team.
• Work with all team members in the collection of information for performance reporting on relevant team projects.
• Develop and maintain databases as required by the role.
• Contribute to effective information management within the team.
Analysis & Judgment
• Act as a contact point for teams, dealing with and responding effectively to complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.
• Handle significant quantities of confidential and sensitive information on behalf of the Head of Corporate Governance and other senior managers, always ensuring the appropriate degree of confidentially and discretion is adopted at all times.
• Work with all team members in the collection and analysis of information for performance reporting on relevant team projects.
• Undertake reporting and analysis of information to support delivery, including running and collating reports to the board and senior management as required.
• Use initiative to a significant level and demonstrate attention to detail in all aspects of work, managing competing demands and priorities.
Communication
• Ensure appropriate and timely responses to all relevant correspondence.
• Draft routine responses and ensure that all correspondence is accurate and delivered in a timely manner.
• Act as a key member of the team to support effective communication and stakeholder management both internally and externally.
• Operate in a highly political and sensitive environment.
• Communicate information and issues, including briefings and reports to managers and project leads as appropriate.
• Act as administration lead for all incoming issues to the senior managers and/or team, dealing with these appropriately and in a timely manner.
• Act as a filter for incoming calls to the team, relaying messages accurately and promptly and if possible solve simple queries. Where appropriate redirect to other senior staff, proactively seeking information and passing it on as necessary.

Financial Management
• Support budgeting, forecasting and tracking spend for projects; ensuring that appropriate justification exists, and that authorisation has been granted for all expenditure. Supporting the development of business cases for resourcing and project expenditure.
• Continually strive to deliver business and function outcomes, ensuring value for money and greater efficiency.
• Contribute to the financial delivery of the service, ensuring it is cost effective and delivered on time.
• Supply relevant information required for effective financial management.
• Support the team by raising purchase orders and checking invoices for payment.
People Management
• Provide specialist training, advice and support on own area of responsibility where necessary.
• Support training and induction of new and existing staff.
• Supervise the team on their day to day activities.
• Participate in the recruitment processes of support staff.
Research & Development
• Undertake surveys or audits as required.
• Carry out web based and publications research as appropriate.
• Actively support and contribute to the development of key performance indicators for the successful assessment of performance.
• Enable processes for sharing learning and outcomes.
Policy & Service Development
• Propose changes to own area of work, informing policy and making recommendations for more effective delivery.
• Contribute to the review and development of existing project information management systems




This advert closes on Monday 1 Jul 2024

Your career progression as a Senior Care Assistant could be right around the corner at Lady Jane Court Care HomeinLeicester. The home is looking for an experienced team member like you to deliver high quality care to our residents and bring a smile to their faces every day.This is your opportunity to shine and really make a difference to the lives of others by showing your experience and warmth.

You will monitor the wellbeing of each resident, providing medication support, person centred-care and be involved in the care planning process, always promoting independence and well-being by ensuring that residents' personal, psychological and social care needs are met.

Your team will be extremely important too. You will undertake staff supervisions and support of team members' development, always looking to demonstrate our values of being Proud, Supportive and Caring.

Your Money - Great Team Players Need Great Rewards

- £11.52 per hour

- Enhanced pay options

- Hastee Pay - providing you with the opportunity to receive your earned pay immediately to increase your choice and financial wellbeing

- Holiday pay and holiday-type benefits through employee discount scheme

- Workplace Pension

- Refer a Friend payments

- Free DBS, free uniform

- Paid e-learning and training

- CQC outcome bonus

- Long service awards and recognition

- Career development with salary increases

- Staff wellbeing strategy

Your Working Life

- Flexibility - We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you

- A career development pathway and support with qualifications - linked with increases in salary

- Advanced senior carer programme - accredited City and Guilds

- A comprehensive and supportive induction programme to ensure confidence and competence

Avery #OneFamily Well-being Programme

- Blue Light Card - Employee discounts scheme for a wide range of retailers, restaurants and days out

- Treat and pamper days

- Daily staff celebrations

- Staff well-being committees

- Mental health first aiders for staff

- Apprenticeship programme

- Managing Director award and Avery Awards

To join us a Senior Care Assistant, it is essential that you are an experienced carer, and you have the super-human characteristics of being efficient whilst always putting people first, showing kindness and still have energy to love life and make it meaningful for yourself and those in your care.

You love working as part of a team and being supportive to your colleagues as well as your residents and their families. Most importantly, you'll feel proud to work in the care sector. We are so proud of our teams, and we will help you feel proud of the work you do too by sharing successes and welcoming you into our #OneFamily.

You will need to have 2 years' experience working as a carer within a residential care home setting (Adult). We will support you through your career in care through personal development by reflective practice, self-directed learning and competency development.

Our ambition is simple. Together, by demonstrating our caring natures, supporting each other and being proud of what we do, we aim to create smiles every day.

Our structure at Avery Healthcare is unique to other care settings. There is no big hierarchy or difficulties in speaking to management. You will find the Avery business leaders in the homes at the forefront of care, and fully accessible at all times. We truly are proud of who we are, and we act as #OneFamily. If you'd like a career in care and would like to be an important part of our #OneFamily, apply today.

This Post will Require

Enhanced DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.

Contact Information: - Name: Lauren Bartlett - Email: 24759860@jobs.recruitive.com