Total 62 Senior Executive level Customer Service job vacancies in Liverpool, Merseyside, L2 5QQ

We’re recruiting a Senior Accommodation Support Officer to provide support to our established team as they assist our participants with their housing needs through effective interventions.



Our team of Accommodation Support Officers work with a caseload of adult males within the criminal justice system, in either a custodial or community setting. As a senior, you’ll be on hand to provide advice and guidance to the team where needed, and we’ll ask you to take care of a small amount of our more complex cases.



We’ll need your excellent interpersonal skills to build and maintain effective relationships with referral agencies and stakeholders. You’ll also be responsible for developing high-quality practice among the team through observing and auditing practice, and then providing coaching and mentoring workshops to enable them to develop.



Our successful candidate will ideally already have knowledge of housing and homelessness legislation or experience working within the criminal justice sector.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £26,150 - £32,668 per annum (dependent on experience) with these great benefits:

25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
2 Volunteer Days
Pension - 5% Employee 5% Employer
Healthcare Cash Plan, incl. 3 x salary life assurance
Annual salary review
Refer a friend scheme
Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits


Interested? There’s an easy-to-apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.


Communities and Education Division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: Hybrid working, managing cases across Merseyside Prisons Travel around local area when required to attend meetings and participant appointments.
Hours: Full time, 37 hours per week (Mon-Fri)
Contract: Permanent
Closing Date: 29 November 2024

Key Responsibilities
Assist the Accommodation Team Manager in continuous improvement to practice and the delivery of a high-quality service
Provide specialist housing advice and guidance to participants and employees
Provide workshops to all members of the team to develop their standards of practice
Build and maintain effective working relationships with all stakeholders
Manage a small number of complex cases

Skills and Experience
Experience and knowledge of housing legislation and options
Highly effective interpersonal and communication skills both verbally and in writing
Ability to establish and maintain effective working relationships
Experience or knowledge of the work of the Criminal Justice System
Good organisation skills and ability to meet deadlines

Communities and Education Division is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including as CFO Activity Hubs, Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless their past choices or the challenges they face.

We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into to their local communities and address barriers to work.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

You will be required to process a Disclosure and Barring Service (DBS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of “Ex-Offenders” can be found on our website under” About us”

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Proud member of the Disability Confident employer scheme

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a Senior Inpatient Care Nurse to join our Primary Care team at HMP Altcourse, a category B Prison located in Fazerkley. HMP Altcourse is a male prison that has a capacity for 1164 inmates that offers rehabilitation, education and resettlement services. The Inpatient Unit has 14 beds with a mixture of mental and physical health patients. Hours 7 day service - 24 hours a day - 37.5 hours per week. 6.45am - 8:15pm 7.45am - 9:15pm 7.45pm - 7.15am Salary This position is full time, youll receive an annual salary from £42,091.50 to £48,741 per annum FTE - depending on experience. How will we support you? Bespoke induction, including our Introducing Health in Justice training course Competency framework Regional and national career development opportunities Our bespoke Learning Management System to address your learning needs Support from the wider team Candidates are required to have a Legal right to work in the UK on a permanent basis and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Our engineering specialist client based in Merseyside is currently recruiting for a Senior Mechanical Engineer to join their team.

This is a full time, permanent role based in Liverpool, offering between £45,000 - £55,000 for the right person.

The purpose of the role is to manage projects and to deal with all technical and construction issues relating to the Mechanical installation. You would also be required to attend monthly design meetings, assess contractor valuations, carry out site inspections, witness test installations and issue snagging reports.

You will have the ability to take a project from conception through to completion using prepared client brief documents as well as the ability to produce proposal documents. You should be able to convert this information into a working set of Mechanical drawings and Mechanical specifications both for tender and construction.

Candidates will be expected to:

• Have up to 8 years experience within an M&E Consulting environment.
• Be HNC or degree qualified. Chartered or working towards chartership.
• Have working knowledge of Autocad/Revit and IES.
• Lead schemes from inception through to completion and work to deadlines.
• Be capable of producing high quality Mechanical Services Design.
• Be a strong team player, who takes pride in their work and wants to progress their career.
• Help with the development of younger members of staff.

You must be competent and experienced in designing the following systems:

• Heating installations.
• Air Conditioning.
• Mechanical Ventilation.
• VRV/VRF Installations.
• Water Services.
• Soils & Wastes.

If interested or require further information please feel free to get in touch on 01772 208967 or via email at james.glover@Servicecare.org.uk

About The Role

As a Senior Care Assistant at HC One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, you’ll have a wonderful opportunity to give something back to those people.

For you, that will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. You will get to know our residents and their families – helping to ensure we deliver truly personalised care plans. Leading a team of Care Assistants, you will be responsible for maintaining the highest standards of care and you’ll be a real influence on the rest of the team. Whether you are showing someone how to use a walking frame, helping someone at the end of their life to eat a meal or talking to a resident’s family on the phone, you’ll do so with a sense of kindness, above anything else. Assisting the Registered Nurse and Care Manager, you will be involved in providing essential physical and mental stimulation through a range of social and recreational activities, as well as administering medication.

One of your key responsibilities as Senior Care Assistant is to maintain accurate records of the job you do and build strong relationships with the rest of your team.

Ideally, you’ll have completed a Level 2 Diploma S/NVQ in Adult Care and are prepared to work towards Level 3 qualification in Adult Care or equivalent, a background in person centered care planning and knowledge of caring for people with dementia. What’s essential, though, is your brilliant positive energy and natural ability to get along with people. You’ll know what good record keeping looks like and be able to manage your time effectively. And, whenever you communicate with a resident or co-worker, you’ll be truly considerate and kind.

About HC-One
At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.
To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Senior Care Assistant we will invest in you, and you will enjoy additional support and benefits including:

- Paid Enhanced DBS/PVG
- Upto £500 Welcome Bonus
- Hourly rate is subject to experience and qualifications
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family and we are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

The Grange & Elm Court

Role: Senior Care Assistant – Nights – Full time

Hourly Rate: £12.85 ph

Working Hours: 39.5 per week

What we offer

• Competitive pay rates
• Free uniform
• Free Employee Assistance Programme
• Free Healthcare Cashback Plan
• Free Onsite Parking
• Free Blue Light Card (Discounted Shopping)
• Refer a Friend Incentive worth £100
• Free online and face to face training

About us:

The Grange & Elm Court is situated in the rolling countryside of South Yorkshire about a 30-minute drive to the main towns and cities and offers a range of facilities for enabling people with mental health and addiction issues to work towards recovery, in a structured, safe, and supportive environment.

Part of our service is to offer short stay rehabilitation for a period of 6-24 months, allowing individuals to re-build skills and confidence before returning to the community. The service also offers short stay respite care for people who would benefit from the stability of a supportive residential setting.

We are currently looking for a Senior Care Assistant to join our dedicated team. You will be working alongside a team of staff to provide a high standard of care for our clients.

What you will be doing: -

• To assist with care and support of the Residents with their personal care and social activities.
• To encourage and help promote the quality of life according to needs as identified in a resident’s personal care plan.
• supervising a team of care workers including doing supervisions
• Working with lots of different people including adults with learning disabilities, physical disabilities, mental health conditions and older people.
What you will bring:

• A naturally caring approach and a passion for helping people maintain their dignity, independence and choice.
• A respectful, courteous and compassionate nature and belief in giving your personal best at all times.
• Good communication skills to effectively interact with residents and fellow colleagues.
• Reliability and flexibility to support the nature of the business.

Essential Qualifications

NVQ in Health and Social Care Level 2 and 3
Medication Certificate

Successful candidates will be subject to a DBS check (refunded on completion of probation).

Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

We reserve the right to close this vacancy when sufficient applications are received.

As we often have many applicants for jobs at Your Health Limited, we regret that we will only be able to contact those applicants who are short-listed for interview. Therefore, if you have not heard from us within two weeks of the closing date, please assume you have not been short-listed for interview on this occasion.

Care Home Senior Support Worker – Liverpool, Merseyside

Pay: £13.25 per hour

Contract: Permanent

Shift: Day or Night shifts

About the role
As a Senior Support Worker, you will be working as part of the care team, recognise and facilitate the daily needs of residents, conduct formal supervisions and appraisals, as well as, contributing to care planning and coaching support workers. With an emphasis on high quality, the purpose of the role is to maintain the personal care needs of residents, respecting the dignity of the individual and promoting independence.

Reports to: Home Manager/Deputy Manager/Nurse

Skills and Attributes
• Previous experience in a senior care role.
• Strong communication and leadership skills.
• Good organisational skills and ability to prioritise workload.
• Ability to work effectively as part of a team.
• Empathetic and caring nature.

Education and qualification
• You will have, or be working towards, NVQ3 in Health & Social Care.

Benefits
• Comprehensive induction and training programme
• Opportunities for career development and progression
• Employee Assistance Programme
• Blue Light Card Scheme – enrolment fee reimbursed, offering discounts on holidays, days out, and more
• Refer a Friend scheme – earn up to £500* for successful referrals
• Full DBS disclosure paid by the employer
• Free uniform provided
• Enhanced pay rates for bank holidays
• Paid breaks – we pay for your breaks during working hours

For more information, please contact Emma at Minerva Recruitment:
Telephone: 01206 584170

An exiting opportunity has arisen within the Mental Health Care Division as we are looking to recruit a team of three Senior Clinical Nurse's within the Inpatient Service Line. The successful candidate's will provide senior clinical leadership and advice across the Inpatient Capacity and Flow portfolio of services. The post holder will report to the Head of Nursing and will work alongside service line Matrons and Clinical Service Managers in delivering safe and effective high quality inpatient care and innovative evidenced based practises.

The successful post holder's will evaluate existing nursing practice through audit and evaluation of expected practice standards. They will embrace a culture of continuous learning and service development utilising Patient Safety Incident Response Framework techniques and analysis of key safety indicators. They will highly value the experience of our service users, carers and workforce to inform and drive service improvement initiatives embracing a quality culture through strong clinical leadership. The post holder's will support the Head of Nursing with the implementation delivery and commitment to the service line patient experience strategy. They will be innovative in their thinking with a passion for clinical excellence both influencing and co producing strategies that address identified areas for improvement. They will support the Head of Nursing and Assistant Director of Nursing in shaping and developing relevant policy and procedure and will assist the ongoing review and development of inpatient clinical pathways in keeping with National Standards and Evidenced based interventions for service users across the Division.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Please see the attached job description and personal specification for the full detailed job description and responsibilities.


This advert closes on Sunday 10 Nov 2024

Senior Support Worker - Norris Green, Liverpool - £12.45 per hour

Typical Shifts are: 8am-3pm, 3pm-10pm, 10pm-8am.

Join Voyage Care and Feel Valued, we reward your dedication with:
• Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
• Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
• Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
• Funded Blue Light Card – hundreds of discounts at high street retailers etc.
• 24/7/365 doctor line for our colleagues and their families
• Access to cash plans for our colleagues, which also covers their families
• Enhanced retirement leave
• Long service awards

Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading our residential rehabilitation service / ABI (Acquired Brain Injury) service in Norris Green, Liverpool. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!
As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.
This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.
We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should have previous experience as a Senior Support Worker and a Level 3 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.
We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.
Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!
All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Senior Support Worker Norris Green, Liverpool - £12.45 per hour

Typical Shifts are: Monday to Sunday, 7:30am - 3:00pm, 2:30pm - 10:00pm and 10:00pm - 8:00am. On-call will be on a rota basis with the Senior Management Team.

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading our ABI (Acquired Brain Injury) residential service - Walker Lodge in Norris Green, Liverpool. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should have previous experience as a Senior Support Worker and a Level 3 in Health & Social Care as well as experience working with individuals with an acquired brain injury.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory PVG checks and references.

Your New Role...
Our talented Senior Care Assistants lead our care teams to provide the highest standard of care, compassion and resident dignity. Working closely with the Unit Manager or Home Manager, you will be tasked with: Personal care, team supervisions, developing, implementing and updating care plans adhering to CQC guidelines, coaching and mentoring your team whilst identifying training needs.

The day shift is: 08:00 – 20:00

In Return we can offer...


Free DBS check
Professional training and ongoing career progression
Flexible pay
A fantastic working environment
Free uniform
A comprehensive benefits package including a pension, Refer a Friend scheme and much more!


A few things we are looking for…

A leader:
Our Senior Care Assistants lead from the front with a hands-on approach.
Qualifications:
Due to the nature of this role we need for you to hold and NVQ Level 3 Health and Social Care, and have experience within a similar role.
Fantastic people skills:
Supportive and great at communicating. Able to build strong working relationships.
Caring by nature:
An enthusiastic approach with a genuine passion for making people’s lives that little bit brighter each day.
Great team player:
Do you work well in a team of likeminded people?
Adaptable:
Able to organise and prioritise varying commitments throughout each day.


We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age

Care | Compassion | Courage | Communication | Commitment | Competence

PRI3

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

job Title: Senior Practitioner (Residential Support Worker)
Location: Birkenhead, CH42
Salary: £27,993.13 - £29,420.26 per annum (DOE)
Job Type: Permanent, Full Time (40 hours per week)
Looking to advance your career in social care? We are seeking a dedicated Senior Practitioner to support young people with complex needs and lead a team of committed professionals.
Key Responsibilities:

• Support the Manager and Deputy Manager in the operational management of the staff team, ensuring efficient deployment of resources.
• Respond to the individual needs of young people as outlined in their care plans, working in collaboration with families, social workers, and other agencies.
• Ensure all work aligns with relevant legislation, procedures, and best practices, with a focus on safeguarding young people.
• Oversee staff induction, supervision, appraisal, and development.
• Monitor and review care plans to ensure they are being effectively implemented.
• Manage administrative tasks to maintain efficient operations and support management systems.

What We're Looking For:

• Strong understanding of the developmental needs (physical, emotional, intellectual, and social) of young people.
• Knowledge of Child Protection procedures and experience with Social Care Services.
• Leadership skills with the ability to motivate and support team members.
• Interpersonal skills to relate well to young people, families, and staff at all levels.
• Ability to handle emotional stress and remain flexible in challenging situations.
• A commitment to safeguarding and promoting the welfare of young people.

Benefits:

• Competitive salary and career development opportunities.
• Progression opportunities within the organization.
• Fully funded qualifications in Health & Social Care.
• Enhanced maternity package and annual leave.
• A rewarding and supportive work environment where you can make a real difference.

Requirements:

• Strong commitment to the safeguarding and welfare of young people.
• Ability to undergo and pass an Enhanced DBS check, satisfactory references, and right-to-work checks.

If you're ready for a fulfilling role where you can lead and make a lasting impact, apply today!

Call Mandy for more information 07483906423

Senior Night Care Assistant. St Helens Hall Care Home

£13.68 per hour
3-4 nights per week
8pm-8am shifts

Apply now to become part of the St Helens Hall family! Our 94-bedded residential home for older adults is a dynamic and bustling environment, with our residents’ wellbeing at the heart of everything we do. Recently rated ‘Good’ by CQC in all areas, and having won a number of awards, our staff have been praised for the quality of care and for supporting residents to have maximum choice and control over their own lives.

If you want to work somewhere with a fantastic atmosphere and which will support your professional development, come and meet our dedicated Home Manager Amanda, who has worked at St Helens Hall since 2008 after starting as a Care Assistant herself.

As a Senior Care Assistant at our home, your role may involve:

Undertaking any necessary training
Supporting our residents with personal care and hygiene, eating, and getting involved with daily activities
Providing emotional support and companionship
Supporting our residents to live an enriched and fulfilled life, focussed on their individual hobbies, preferences and abilities
Maintaining high standards within the care home environment
Senior-level duties to support the Home Manager, which may involve: staff supervisions, appraisals, record-keeping, liaising with outside professionals, interviewing etc.

Sandstone employees enjoy a range of benefits:

Free uniform. Free Meals*. Free DBS.
Discounts on the high street* - with retailers like Asda, Costa and Argos
Refer-a-Friend - and get a £250 bonus
Flexible pay* - choose when you are paid, and get money management tips too
Free wellbeing programme - helping you look after your physical and mental health
Employee recognition scheme - we recognise and reward great work
Pension scheme - helping you plan for your retirement
In-house training - on-going face-to-face training, tailored to you
Career opportunities - The chance to ‘make your mark’ and play a key role
*Overtime is paid for working over full time hours. However, overtime enhancement will not feature on your contract of employment and can be withdrawn at any time as managers decision is final. Free meals are given if working over an 8 hour shift and are subject to terms and conditions. Discounts are accessed using our ‘Reward Me’ app. Flexible pay is available via ‘WAGESTREAM’.

What are we looking for?

Supervisory/leadership experience in a residential or nursing home setting
A positive outlook and warm personality
Level 3 qualification in Health & Social Care, or willing to work towards
Confident in record-keeping and the use of various technologies
Able to remain calm and guide colleagues under pressure
Flexibility to work shift patterns according to the needs of our residents

Sandstone Care Group is an Equal Opportunity Employer:

We welcome and encourage applications from all backgrounds. We embrace diversity within each service, as we think it is important that the Social Care Workforce represents the people it serves. We welcome applications from people from backgrounds including disabled candidates, Black, Asian and Minority Ethnic (BAME) candidates, LGBTQ+ as well as non-binary candidates, and those with experience of mental health.

Senior CRM Support Officer

Permanent

Remote or Hybrid (Birmingham/Liverpool/Cardiff)

£27,000

Charity

Our client, a national Charity, are seeking an experienced and dynamic Senior CRM Support Officer to join their team. This pivotal role is responsible for supporting the onboarding and ongoing user experience of their Microsoft Dynamics 365 CRM system, known internally as CHIP. The ideal candidate will demonstrate a strong ability to deliver high-quality user and application support, ensuring users across the organisation can maximise the system's functionality to meet their business needs.

Key Responsibilities as Senior CRM Support Officer:

• Lead the onboarding and induction of new users to the Microsoft Dynamics 365 CRM system.
• Provide expert first and second-line user support across multiple channels, including Microsoft Outlook, Viva Engage, and the IT ticket system, ensuring timely responses within agreed timeframes.
• Facilitate one-on-one and small group meetings via Microsoft Teams to gather user feedback, identify system errors, and address user requirements.
• Utilise system knowledge and diagnostic techniques to offer tailored advice and guidance, managing user expectations effectively.
• Escalate system errors to the CRM and IT teams, or third-party developers as necessary.
• Monitor and ensure the quality of user support across the CRM team, providing coaching and guidance where needed.
• Line manage 2 support officers and mentor superusers across the organisation to ensure they are well-prepared and informed in their roles.
• Lead the development and delivery of a comprehensive training programme for users, focusing on key CRM functionalities such as views, dynamic charts, and dashboards.
• Develop and maintain high-quality user communications, using platforms like SharePoint and Microsoft Teams to keep stakeholders informed and engaged.
• Drive positive change in user behaviour by managing user learning content and promoting best practice.
• Collect and analyse user behaviour data, providing insights and reports to the CRM team and key stakeholders to influence system improvements and business decisions.
• Contribute to the creation and review of team documentation, policies, and procedures to ensure consistent support across the organisation.

Requirements:

• Proven experience in CRM support, particularly with Microsoft Dynamics 365.
• Strong understanding of system training and user support, with excellent communication skills.
• Ability to manage user queries efficiently across multiple platforms.
• Experience in leading teams and mentoring colleagues.
• Skilled in gathering and analysing user feedback to drive system improvements.
• Strong communication skills both Written and Verbal

Reporting to: CRM Manager

This is a fantastic opportunity to join a forward-thinking organisation and play a critical role in shaping their CRM user journey.

This is a permanent role, offering £27,000 per annum plus strong company benefits. Remote or Hybrid with offices in Birmingham, London and Cardiff.

If you are interested, please feel free to apply.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

The ICRAS service operates for 24 hours a day over 7 days.

ICRAS provides high quality, culturally sensitive, nursing and therapy treatment/interventions for people in their permanent or temporary place of residence (Hub rehab units). Promoting a co-ordinated approach to admission avoidance that facilitates a seamless service leading to improved health and social care outcomes.

Therefore reducing the incidence of re-admission through education seeking early intervention providing an evidence based approach to clinical practice to improved patient care.

ICRAS aims to prevent inappropriate and/or avoidable hospital admissions by providing short term, intensive, multidisciplinary and holistic assessment treatment of care, ensuring collaborative working with existing social care providers and other agencies.



The post holder is responsible for the delivery of clinical care to a defined population. Supported by senior practitioners, they will deliver care within the boundaries of their role. They will work effectively and collaboratively within the team to meet the needs of patients, support the delivery of policy and procedures and provide clinical leadership.

Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Provide autonomous decision making as a practitioner adjunct to the shared decision making responsibility of a member of the multidisciplinary team.

Maintain the clinical governance framework to support the quality objectives of the unit, reflecting on care standards using clinical incident reviews, national benchmarking and taking responsibility in implementing the results of this practice.

Align role to deliver care according to national service frameworks and tackling and preventing health inequalities.

Support the multi-agency team on the ground with emphasis on a sound communication network.

Encourage and facilitate junior practitioners to participate in the delivery of various health care programmes and models of practice.

Facilitate the development of the skills and knowledge of the junior practitioners and health practitioner assistants through clinical supervision and perform their personal development reviews.

Ensure that the organisation of the ward over the shift period supports the efficient and effective delivery of care e.g. that the environment is clean, safe and supports privacy, dignity and confidentiality to patients.

Observe, assess and evaluate what is influencing the workload i.e. level of patient demand, supply of staff and what level of hands on care is required and plan for the following shift duration.

Contact bank service and arrange bank staff

Manage unproductive time and operational duties i.e. check work time cards of nursing staff within the team when required.

Please refer to the attached Job Description for a full list of duties and responsibilities.


This advert closes on Wednesday 25 Sep 2024