Total 7 Manager level Customer Service job vacancies in B8 1AE

Resource Planning Manager – Contact Centre

Full-Time, Permanent

Location: Sutton Coldfield, West Midlands (Office-Based)

Salary: £45,000 - £50,000 per annum

Dignity is one of the UK’s largest and most dynamic multi-site national businesses and we are embarking on an exciting transformation following a successful takeover and privatisation. With a robust network of 750 sites, we are committed to innovation, investment in technology, and enhancing operational standards.

Our rich history since 1812 and our dedication to responsible business practices drive us to offer unparalleled choice and value to our customers. Join us at Dignity and be part of a forward-thinking team poised for significant growth and making a meaningful impact in our industry.

We are looking for a Resource Planning Manager to lead the strategic planning and management of customer contact volumes across various channels. This role will support a multi-site contact centre, including an outsourced partnership, an in-house 24/7 multi-channel centre with up to 100 advisors, and a network of over 600 branches.

Key Responsibilities Include:

• Managing customer contact volumes across multiple channels and products to ensure efficient operations in a multi-site contact centre.
• Leading and developing a team of analysts, including recruitment, training, and mentoring.
• Conducting capacity planning for the contact centre and branch network to optimize resources and meet SLAs.
• Utilising forecasting and planning models to enhance efficiency, achieve SLAs, and support marketing campaigns and strategic decisions.
• Developing strategies to manage customer contact from various marketing channels, such as TV, radio, direct mail, and digital.
• Overseeing Real-Time adherence to ensure compliance with operational standards and KPIs.
• Promoting and implementing effective practices in resource planning and real-time adherence for optimal efficiency and performance.
• Communicating clearly with stakeholders and external partners, both verbally and in writing.
• Managing budget constraints and implementing cost-saving strategies across a 24/7 operation.
• Conducting regular performance reviews and driving continuous improvement in Resource Planning and Real-Time adherence.

This role is ideal for a candidate who has:

• Experience as Contact Centre Resource Planning Manager with a strong background in team development and multi-site operations.
• Extensive omni-channel experience, including multi-channel and outsourced environments.
• Expertise in forecasting, planning methodologies, and optimizing marketing campaigns.
• Proficiency in capacity planning and real-time adherence for contact centres and branch networks.
• Experience managing customer contact for diverse marketing activities (TV, radio, mail, digital).
• Excellent communication skills, capable of engaging with stakeholders at all levels.
• Attention to detail in managing complex planning, budgeting, and cost optimization tasks.
• A commitment to continuous improvement and driving high-performance standards.

What we provide to you:

• Annual salary of up to £35,000 (DOE).
• Company Target Driven Bonus.
• BUPA Private Healthcare (Self).
• 25 Days Holiday + Bank Holidays.
• Pension Scheme.
• Life Assurance X2.
• ‍ Access to our internal apprentice & personal development schemes.

What are the next steps?

To apply for this position, please click the 'Apply' button to submit your application. A member of our Talent Acquisition Team will contact you shortly.

FCA Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Service Delivery Manager

Location: Birmingham
Salary: £35,000 - £45,000
Full time Permanent / Mon-Fri office hours

This role

You will plan, organise, and manage the daily work of the office and the collection drivers and associated system data input. Support the Service Leadership team in a positive and proactive manner, ensuring all tasks are completed in line with the companies Health and Safety Policy and in a Profitable manner.

Main duties and responsibilities:

• Prioritise work schedules to maximise efficiency.
• Enforce road traffic legislation and oversee day-to-day driver activities.
• Utilise Power BI reports for standards management.
• Conduct driver appraisals and assist in new driver inductions.
• Optimise overtime, ensuring adherence to start times and tracker activity.
• Respond promptly to customer inquiries and proactively investigate missed collections.
• Log and resolve customer complaints using CRM.
• Conduct daily route debriefs and address noted issues promptly.
• Arrange site surveys for accidents or near misses.
• Ensure drivers perform pre and post-shift vehicle checks.
• Accurately record customer weights and investigate weighing defects.
• Sign off new contracts, ensuring feasibility and location compatibility.
• Charge customers for extra waste collected using vehicle cameras and cross-checking AMCS.
• Keep the Depot Customer Hotlist updated and communicate service issues promptly.
• Perform any other reasonable tasks as required.

Skills and Experience:

• Strong leadership skills.
• Customer service expertise.
• Extensive knowledge of the waste industry.
• Competency in Microsoft applications.
• Knowledge of Tachograph legislation.
• Valid driving license.
• Resilient, and flexible.
• Diligent team player able to work independently and collaboratively.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Housing and Care Manager
Salary: £35,000 to £40,000
Location: Whitchurch, Shropshire
Hours of Work: Full-Time with shared on call

Are you looking for a new role that will give you variety and a sense of achievement?
I am looking for a Housing and Care Manager who has a background in high-quality care, and I want to hear from YOU today!

I am partnering with a dynamic and innovative organisation committed to providing exceptional housing and care services for older adults and adults with disabilities to recruit for an exceptional Housing and Care manager. They are in the process of opening a brand-new, state-of-the-art Extra Care Scheme and are looking for the perfect manager to complement the day to day running of this setting, as well grow with them during an exciting time of investment and development.

Salary and Benefits
For your hard work and commitment, you will be paid a salary between £35,000 and £40,000, and a very desirable employee package which includes; an opportunity to work in a brand-new, state-of-the-art Extra Care Scheme, generous annual leave allowance, access to health and wellbeing benefits, as well as an Employee Assistance Programme, a supportive and collaborative work environment, professional development and growth opportunities, the chance to make a positive impact on the lives of residents and their families, and so much more!

Overview of the Role
As a Housing and Care Manager, you will be responsible for the overall management and delivery of high-quality care and housing services within their Extra Care Scheme. You will have the opportunity to lead a team of dedicated care professionals and contribute to the well-being of your residents, creating a warm and supportive environment where they can thrive.

Key Responsibilities

• Care Management: Oversee and manage the care services provided to residents, ensuring they receive personalised, person-centred care that promotes independence and dignity.
• Staff Leadership: Lead, mentor, and develop a team of care staff, ensuring they are trained, motivated, and equipped to provide the best possible care.
• Resident Services: Work closely with residents and their families to understand their needs and preferences, and develop care plans that align with their goals.
• Health and Safety: Ensure that the Extra Care Scheme complies with all health and safety regulations and maintains a safe and welcoming environment for residents and staff.
• Budget Management: Manage the budget for the Extra Care Scheme, ensuring resources are allocated effectively and responsibly.
• Quality Assurance: Implement quality assurance processes to monitor and improve service delivery, working towards achieving and maintaining high standards of care and housing.

Essential Requirements

• NVQ Level 5 in leadership and management and relevant mandatory training
• Flexibility to share the on call rota
• Full UK driving licence and access to your own vehicle
• Proven experience in care management, preferably in an CQC regulated services, extra care or assisted living settings.
• Strong leadership and communication skills.
• Knowledge of relevant legislation and regulations in the care and housing sector.
• Exceptional organisational and problem-solving abilities.
• Compassion, empathy, and a genuine commitment to improving the lives of older adults.

Interview Process
These stages have been put in place to help benefit and streamline the process of recruitment.

1st Stage - Shortlisting & Pre-Screening Interview
Shortlisting will begin W.C 8th January. In the first stage I will review your CV. Should you be successful, I will invite you for a telephone call to discuss your right to work, work history, and suitability for the role, and any questions you may have.

2nd Stage - Formal Interview
In this stage, you will have a formal interview with the hiring manager.

All applications must be accompanied with an up-to-date CV. If successful, you will be required to have a current DBS on the update service, eligibility of right to work, and your start date will be subject to sufficient references.

If you want to help make a difference to service users and also your career, click apply now!

Job Title: Housing and Care Manager
Location: Whitchurch, Shropshire
Hours of Work: Full-Time with shared on call
Salary: £35000 to £40000
I am partnering with a dynamic and innovative organisation committed to providing exceptional housing and care services for older adults and adults with disabilities to recruit for an exceptional Housing and Care manager. They are in the process of opening a brand-new, state-of-the-art Extra Care Scheme and are looking for the perfect manager to complement the day to day running of this setting, as well grow with them during an exciting time of investment and development.

As a Housing and Care Manager, you will be responsible for the overall management and delivery of high-quality care and housing services within their Extra Care Scheme. You will have the opportunity to lead a team of dedicated care professionals and contribute to the well-being of your residents, creating a warm and supportive environment where they can thrive.

Key Responsibilities:

• Care Management: Oversee and manage the care services provided to residents, ensuring they receive personalised, person-centred care that promotes independence and dignity.
• Staff Leadership: Lead, mentor, and develop a team of care staff, ensuring they are trained, motivated, and equipped to provide the best possible care.
• Resident Services: Work closely with residents and their families to understand their needs and preferences, and develop care plans that align with their goals.
• Health and Safety: Ensure that the Extra Care Scheme complies with all health and safety regulations and maintains a safe and welcoming environment for residents and staff.
• Budget Management: Manage the budget for the Extra Care Scheme, ensuring resources are allocated effectively and responsibly.
• Quality Assurance: Implement quality assurance processes to monitor and improve service delivery, working towards achieving and maintaining high standards of care and housing.

Essential Requirements:
- NVQ Level 5 in leadership and management and relevant mandatory training
- Flexibility to share the on call rota
- Full UK driving licence and access to your own vehicle
- Proven experience in care management, preferably in an CQC regulated services, extra care or assisted living settings.
- Strong leadership and communication skills.
- Knowledge of relevant legislation and regulations in the care and housing sector.
- Exceptional organisational and problem-solving abilities.
- Compassion, empathy, and a genuine commitment to improving the lives of older adults.

In return for your excellent experience, skills and qualifications, you will be rewarded with:
- Competitive salary between £35000 and £40000.
- An opportunity to work in a brand-new, state-of-the-art Extra Care Scheme.
- Generous annual leave allowance
- Access to health and wellbeing benefits, as well as an Employee Assistance Programme
- A supportive and collaborative work environment.
- Professional development and growth opportunities.
- The chance to make a positive impact on the lives of residents and their families.

How to Apply:
If you are passionate about providing exceptional care and housing services and are excited about the opportunity to lead in a cutting-edge Extra Care Scheme, I would love to hear from you.

Job Title: Housing and Care Manager
Location: Whitchurch, Shropshire
Hours of Work: Full-Time with shared on call
Salary: £35000 to £40000
I am partnering with a dynamic and innovative organisation committed to providing exceptional housing and care services for older adults and adults with disabilities to recruit for an exceptional Housing and Care manager. They are in the process of opening a brand-new, state-of-the-art Extra Care Scheme and are looking for the perfect manager to complement the day to day running of this setting, as well grow with them during an exciting time of investment and development.

As a Housing and Care Manager, you will be responsible for the overall management and delivery of high-quality care and housing services within their Extra Care Scheme. You will have the opportunity to lead a team of dedicated care professionals and contribute to the well-being of your residents, creating a warm and supportive environment where they can thrive.

Key Responsibilities:

• Care Management: Oversee and manage the care services provided to residents, ensuring they receive personalised, person-centred care that promotes independence and dignity.
• Staff Leadership: Lead, mentor, and develop a team of care staff, ensuring they are trained, motivated, and equipped to provide the best possible care.
• Resident Services: Work closely with residents and their families to understand their needs and preferences, and develop care plans that align with their goals.
• Health and Safety: Ensure that the Extra Care Scheme complies with all health and safety regulations and maintains a safe and welcoming environment for residents and staff.
• Budget Management: Manage the budget for the Extra Care Scheme, ensuring resources are allocated effectively and responsibly.
• Quality Assurance: Implement quality assurance processes to monitor and improve service delivery, working towards achieving and maintaining high standards of care and housing.

Essential Requirements:
- NVQ Level 5 in leadership and management and relevant mandatory training
- Flexibility to share the on call rota
- Full UK driving licence and access to your own vehicle
- Proven experience in care management, preferably in an CQC regulated services, extra care or assisted living settings.
- Strong leadership and communication skills.
- Knowledge of relevant legislation and regulations in the care and housing sector.
- Exceptional organisational and problem-solving abilities.
- Compassion, empathy, and a genuine commitment to improving the lives of older adults.

In return for your excellent experience, skills and qualifications, you will be rewarded with:
- Competitive salary between £35000 and £40000.
- An opportunity to work in a brand-new, state-of-the-art Extra Care Scheme.
- Generous annual leave allowance
- Access to health and wellbeing benefits, as well as an Employee Assistance Programme
- A supportive and collaborative work environment.
- Professional development and growth opportunities.
- The chance to make a positive impact on the lives of residents and their families.

How to Apply:
If you are passionate about providing exceptional care and housing services and are excited about the opportunity to lead in a cutting-edge Extra Care Scheme, I would love to hear from you.

Are you a Deputy Care Home Manager? Are you a Registered Nurse looking for a new opportunity?

If yes, we have the perfect opportunity for you! KPI Care are looking for a Deputy Care Home Manager to join one of our esteemed clients on a permanent basis based in Sheffield.

Location: Sheffield
Salary: £19.81 p/h
Contracted hours: 33 hours p/w – 11 hours supernumerary
Contract Type: Permanent

It is a requirement that all candidates have a valid NMC pin and are eligible to work in the UK

What KPI Care are looking for:

As a Deputy Home Manager, you will be supporting the Home Manager to deliver the highest level of quality care across the home and making sure targets are reached on a daily basis. You will be responsible for the management of the clinical team and ensure effective supervision, planning, assessment, and evaluation of care is carried out throughout the home.

A valid NMC pin and previous nursing experience is essential for this role, as well as an enthusiastic, empathetic approach towards every duty you carry out and a passion for achieving the highest level of care for every resident within the home.

Your responsibilities as a Deputy Care Home Manager will include:

Benefits:

If you are interested in applying for this amazing Deputy Care Home Manager opportunity, or would like more information on the role, please contact the team at KPI Care on 01782 956 420 or send your CV to info@kpicare.co.uk

We look forward to hearing from you!

KPI Care

#kpicare #healthcare #loveyourjob #care #nursing #deputymanager

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