Total 11 Manager level Customer Service job vacancies in Basildon, SS14 3WB

SER are currently working alongside a Mental Health Service based in the Basildon, South Essex area who are currently seeking to appoint a Service Manager to join their team on a permanent contract. Therapeutic optimism is at the heart of all the work carried out by this Mental Health Service, believing all clients with mental health needs can achieve and make positive changes to their lives as they move along their pathway of recovery.

Position: South Essex Service Manager
Location: Basildon, South Essex
Contract: Permanent - 37.5hrs per week (Mon – Fri 09:00 – 17:00)
Salary: £38,934 pa
Closing Date: 10th November 2024
Short Listing: 11th November 2024
Interview: Face to Face interviews will take place week of 18th November 2024

About this role:
The Essex Services Manager will be responsible for running the High, Medium and Low Services and delivery of a first-class service in line with the support services offered. The post holder will work as a member of the Senior Management Team working closely with other Operational Managers, the Executive Team, Commissioners and External Strategic and Clinical Partners.

Main Duties:
• Work with the CEO, Head of Operations and Regional Manager in maintaining the high standards connected with strategic planning and development, supervision, delivery and administration of the service;
• Lead on assessment and support plan delivery in line with the Care Programme Approach;
• Promote and develop good practice and best value for the service through leadership and act as a positive role model in relation to personal and professional conduct.
• Develop and maintain links with external agencies in order to ensure effective service for all.
• Develop and manage all aspects of these services within the services good practice policies and guidelines.
• Manage data collection by staff re. Outcomes and Recovery STAR, report writing, policies, planning, budget management as part of the Senior Management Team;
• Flexibility in working hours required in a High, Medium and Low, 7 days a week service.

Essential Requirements:
• Good level of maths and written English
• Experience in supervising/line managing staff with an awareness of good practice in staff supervision or recent completion of an appropriate training programme.
• Good standard of office administrative practices and procedures
• Ability to work with the Multi-Disciplinary Team to identify support needs of service users and ensure that these are communicated to the wider staff team
• Ability to plan, manage and prioritise a high workload to meet deadliness
• Excellent communication skills – written and oral and negotiation skills

Applying for a role with this Service will open the door to joining an organisation that has been awarded, at excellence level, the Healthy Workplace Charter 2019 and retained its Mindful Employer Status for a further two years 2024 – 2026.

This Mental Health Service cares passionately about all aspects of their staff’s working life. This spans from how workers feel about their duties and providing them with meaningful work, giving their employees a voice in accepting and utilising feedback, to their working environment ensuring quality and safety of the physical environments for all, and finally a leadership team with a focus on its people.

If you would like to join this amazing team, please send your CV along with a cover letter.

This post is subject to the requirements of a six-month probationary period and satisfactory pre right to work checks.

For full details of this fantastic opportunity, please see attached job description. We encourage informal visits or discussions, so please do get in touch with us. We look forward to receiving your application.

For full details of this fantastic opportunity, please see attached job description. We encourage informal visits or discussions, so please do get in touch with us. We look forward to receiving your application.

We are looking for an experienced Audiologist to join our department and help shape a local service whilst building networked expertise across the 3 hospital sites (Basildon, Broomfield and Southend).

This amazing opportunity will be perfect for anyone who prefers a collaborative approach to leadership, and wants to work in an evidence-based yet innovative team.

So, if this sounds like the perfect role for you, we want to hear from you today!





If you are successful, some of your duties will include:
• Leading service provision and staff working within the service
• Developing and adapting the service, working in conjunction with the existing team, the Head of Audiological Services and the ENT Clinical Lead.
• Work as a network to develop and manage changes to practice and establish new ways of working .
• Ensure key targets are met for the local service.

With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.

Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

For full details of this fantastic opportunity, please see attached job description.

We encourage informal visits or discussions, so please do get in touch with us.

We look forward to receiving your application.


This advert closes on Sunday 10 Nov 2024

The postholder will lead the establishment of the Tiger Team by establishing and delivering a clear work plan that is influenced by the ICB’s response to the Primary Care Access Recovery Programme, local stakeholder input and the post holder’s understanding of primary care. They will work in collaboration with a broad range of stakeholders including, practices, Primary Care Networkss, Alliance Teams, Digital, Communications and other primary care providers (Dentists, Pharmacists and Optometrists).



The postholder will work closely with primary care and the wider leadership teams across the system. The post will play a crucial role in improving and transforming the use of available clinical systems and resources to optimise operational efficiency, support service transformation and reduce the burden on clinical time thus contributing to delivery of the Primary Care Access Recovery Programme and the ICS Health Inequalities Programme.



Priorities and focus for this role will bedeterminedby the ICBs Primary Care Commissioning Committee and with national ambitions/targets on driving digital utilisation and adoption. This is a high-profile role and is pivotal in delivering the Primary Care access challenge and ICS digital agenda.

The postholder will have four core functions:



1. The post holder will lead the formation of a multi-disciplinary ‘Tiger Team’,ethos within the MSE ICS to resolve existing primary care digital and wider system interoperability ‘wicked problems’



2. Lead and champion a relationship management approach to ensure that a “strong primary care voice” is present during commissioning, procurement and roll-out of digital solutions.



3. To take the lead in developing a ‘Digital Community of Practice” working with the CCIOs aiming to ensure that network is built in a way that supports a sustainable approach to continuous improvements and learning.



4. The post holder will take a senior leadership role in identifying priorities and facilitating resolution of existing primary care digital problems to aid uptake and utlisation of available technology.






Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.


We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:


Vision:Transforming Lives
Values:Care, Innovation and Compassion
Mission:An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.


Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.


We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.


Eligible for NHS Pension

The role will be responsible for establishing the Tiger Team, ensuring all team members have clear remits and deliverables that align with ICB strategic ambitions. The post holder will be able draw upon their experience to influence not only the Tiger Team model but also the approach we take to implement this change.



The postholder will be a dynamic, motivated individual who is a self-starter, able to adapt to new strategies, ideas and ways of working as they enable delivery of the ICB ambitions. They will manage a team of staff and will be expected to lead and inspire the team to carry out a challenging work programme across a wide range of subject areas.



Whilst this post resides within the Digital and Data directorate it will have a joint reporting line into the Deputy Director of Primary Care Development to ensure that their work programme aligns with operational and strategic transformation priorities,


This advert closes on Thursday 12 Sep 2024

Proud member of the Disability Confident employer scheme

ROLE PURPOSE / SUMMARY The role of the Mid and South Essex Integrated Care Board (MSE ICB) is to join up health and care services, improve peoples and wellbeing and reduce health inequalities for our 1.2m population through our wider system and four Alliances. MSE ICB are committed to place clinical and professional leadership and the voice of our residents at the heart of realising all its ambitions. This role sits within the Nursing and Quality Directorate, in the All-Age Continuing Care (AACC) service, which incorporates the Continuing Healthcare (CHC), Children and Young Peoples Continuing Care (CYPCC) teams and the Neuro Navigation team. The AACC service delivers the statutory duties of the ICB to assess and to provide for services to meet the identified needs of those found eligible for Continuing Healthcare. The service delivers that duty through the implementation of the National Framework for Continuing Healthcare and NHS Funded Nursing Care (2018) and the National Framework for Children and Young People Continuing Care (2016), working in accordance with the AACC Operational Policy. The Clinical Support Manager role will provide professional leadership, advice and expertise to ensure delivery of a high-quality standard of clinical assessment, review and management of AACC cases, working collaboratively with key partners to achieve best outcomes. The post holder will provide advice, support, supervision and line-management to the Clinical Support Officers for CHC, ensuring that they deliver the highest quality and most appropriate services to patients whilst driving continuous service improvement. COMPETENCY BASED KEY DELIVERABLES Dependent on allocated caseload, the role may include: To provide expert advice and guidance to support both health and social care staff who are involved with patient assessment, care provision and care and support planning. To provide assessment, care and support planning, ongoing case management and review for all patients eligible for NHS continuing care funding. To assess retrospective claims for CHC eligibility. To support panels, appeals and local resolution processes as clinical representative. To undertake or coordinate appropriate assessments, approvals and notifications of deprivations of liberty, maintaining comprehensive records. To ensure the agreed care and support package continues to meet the individuals assessed health and associated care/support needs and their agreed outcomes. Responsible for decisions made during the course of duties, seeking guidance and escalating issues where appropriate. Contribute to the delivery of one or more strategic plans, enabling key milestones to be delivered and raising any issues associated with the delivery of plans and workstreams. Management of a small team. Be financially aware of AACC spend and ensure best value for money in service offer Can demonstrate and deliver business acumen in their area of responsibility ensuring value for money, understanding

To plan and prioritise the delivery of pre and post analytics activities across the laboratory, ensuring appropriate staffing levels, rostering, responding appropriately to the needs of routine and urgent activities. To propose and implement changes to standard operating procedures as required to develop and streamline the service or to reflect other changes. To perform e rostering attendance management daily. To be responsible for staff management of department, including: Recruitment and induction of new staff Performance management, including appraisals and management of conduct and performance issues Sickness absence management Ensuring compliance with statutory and mandatory training within department To provide comprehensive training and competency assessments Provide constructive feedback regarding individual staff performance Ensuring compliance with all relevant SYNLAB policies and procedures To ensure department is always appropriately staffed, ensuring there are appropriate arrangements for rostering, approval of leave and other planned absences, approval of timesheets. To be responsible for ensuring all staff including casual staff, work experience & trainees are trained appropriately & training records are maintained, ensuring the correct PPE is always worn.To update, identify & implement any development needs, organising team resources to successfully achieve goals & objectives. To ensure effective and timely communication to all staff on all aspects of the department, including newsletters, notice boards and team briefs, and to ensure any such communication is relevant and current & documented. All notices & documents must be produced within document control guidelines. To be responsible for authorising annual leave for staff ensuring the area is always adequately staffed. Ensuring all staff annual leave is current considering length of service & contract changes. To be responsible for compiling the weekly, evening, weekend & Bank Holiday duty rotas and to ensure service needs are met and to inform laboratory staff as appropriate. To be accountable for pre-analytical sample handling, distribution, aliquoting, referral, storage, and disposal of samples, and prioritising and immediate dispatch of urgent requests & other time critical tasks. To actively participate in Internal audits along with a lead auditor and to assist in recording the audit information. To be responsible for monitoring and maintaining equipment & working area of the section and taking any appropriate actions such as maintenance and arranging repairs. To participate fully in the routine work of the department. To ensure patient confidentiality is always adhered to. Ensure standards of cleanliness & waste disposal & maintain up to date records of housekeeping. To perform any additional duties consistent with the grade and description of the post as may be required. Prepare samples for routine and specialist biomedical investigations, working on own initiative to agreed protocols. Be able to rotate through all designated areas of Pathology, as required (dependent on experience and training), performing all designated duties in accordance with local working practices whilst maintaining high personal standards and conforming to Health and Safety regulations. Provide general advice to users of the pathology service, for example, sample type, test availability. Participate in and assist with clinical trials, particularly in sample receipt and preparation. Utilise the laboratory LIMS, Q-Pulse quality monitoring system and other application software according to authorised protocols including computer data entry in all areas of the laboratory. Always communicate efficiently, courteously and with clarity, whether face to face, telephone or electronic methods referring enquiries to senior staff where appropriate. Arrange and lead positively laboratory and other meetings as directed by Laboratory managers. Encourage active participation in personal development and support the introduction of new technologies and / or systems by being a change advocate. To undertake any training, courses etc as deemed appropriate Prepare samples for routine and specialist biomedical investigations, working on own initiative to agreed protocols. Be able to rotate through all designated areas of Pathology, as required (dependent on experience and training), performing all designated duties in accordance with local working practices whilst maintaining high personal standards and conforming to Health and Safety regulations. Provide general advice to users of the pathology service, for example, sample type, test availability. Participate in and assist with clinical trials, particularly in sample receipt and preparation. Utilise the laboratory LIMS, Q-Pulse quality monitoring system and other application software according to authorised protocols including computer data entry in all areas of the laboratory. Always communicate efficiently, courteously and with clarity, whether face to face, telephone or electronic methods referring enquiries to senior staff where appropriate. Arrange and lead positively laboratory and other meetings as directed by Laboratory managers. Encourage active participation in personal development and support the introduction of new technologies and / or systems by being a change advocate. Use consumables and equipment within your allocated section responsibly and be responsible for stock control audits and recording through approved channels as required. Record and investigate incidents and adverse events, take corrective and preventive action to avoid recurrences.

ROLE PURPOSE / SUMMARY The role of the Mid and South Essex Integrated Care Board (MSE ICB) is to join up health and care services, improve peoples health and wellbeing and reduce health inequalities for our 1.2m population through our wider system and four Alliances. MSE ICB are committed to place clinical and professional leadership and the voice of our residents at the heart of realising all its ambitions. This role sits within the Nursing and Quality Directorate, in the All-Age Continuing Care (AACC) service, which incorporates the Continuing Healthcare (CHC), Children and Young Peoples Continuing Care (CYPCC) teams and the Neuro Navigation team. The AACC service delivers the statutory duties of the ICB to assess and to provide for services to meet the identified needs of those found eligible for Continuing Healthcare. The service delivers that duty through the implementation of the National Framework for Continuing Healthcare and NHS Funded Nursing Care (2018) and the National Framework for Children and Young Peoples Continuing Care (2016), working in accordance with the AACC Operational Policy. The Clinical Support Manager role will provide professional leadership, advice and expertise to ensure delivery of a high-quality standard of clinical assessment, review and management of AACC cases, working collaboratively with key partners to achieve best outcomes. The post holder will provide advice, support, supervision and line-management to the Clinical Support Officers, ensuring that they deliver the highest quality and most appropriate services to patients whilst driving continuous service improvement. COMPETENCY BASED KEY DELIVERABLES Dependent on allocated caseload, the role may include: To provide expert advice and guidance to support both health and social care staff who are involved with patient assessment, care provision and care and support planning. To provide assessment, care and support planning, ongoing case management and review for all patients eligible for NHS continuing care funding. To assess retrospective claims for CHC eligibility. To support panels, appeals and local resolution processes as clinical representative. To undertake or coordinate appropriate assessments, approvals and notifications of deprivations of liberty, maintaining comprehensive records. To ensure the agreed care and support package continues to meet the individuals assessed health and associated care/support needs and their agreed outcomes. Responsible for decisions made during the course of duties, seeking guidance and escalating issues where appropriate. Contribute to the delivery of one or more strategic plans, enabling key milestones to be delivered and raising any issues associated with the delivery of plans and workstreams. Management of a small team. Be financially aware of AACC spend and ensure best value for money in service offer Can demonstrate and deliver business acumen in their area of responsibility ensuring value for money, understanding the business of partners and the driving factors for delivery in multiple sectors.

ROLE PURPOSE / SUMMARY The role of the Mid and South Essex Integrated Care Board (MSE ICB) is to join up health and care services, improve peoples health and wellbeing and reduce health inequalities for our 1.2m population through our wider system and four Alliances. MSE ICB are committed to place clinical and professional leadership and the voice of our residents at the heart of realising all its ambitions. This role sits within the Nursing and Quality Directorate, in the All-Age Continuing Care (AACC) service, which incorporates the Continuing Healthcare (CHC), Children and Young Peoples Continuing Care (CYPCC) teams and the Neuro Navigation team. The AACC service delivers the statutory duties of the ICB to assess and to provide for services to meet the identified needs of those found eligible for Continuing Healthcare. The service delivers that duty through the implementation of the National Framework for Continuing Healthcare and NHS Funded Nursing Care (2018) and the National Framework for Children and Young Peoples Continuing Care (2016), working in accordance with the AACC Operational Policy. The Clinical Support Manager role will provide professional leadership, advice and expertise to ensure delivery of a high-quality standard of clinical assessment, review and management of AACC cases, working collaboratively with key partners to achieve best outcomes. The post holder will provide advice, support, supervision and line-management to the Clinical Support Officers, ensuring that they deliver the highest quality and most appropriate services to patients whilst driving continuous service improvement. COMPETENCY BASED KEY DELIVERABLES Dependent on allocated caseload, the role may include: To provide expert advice and guidance to support both health and social care staff who are involved with patient assessment, care provision and care and support planning. To provide assessment, care and support planning, ongoing case management and review for all patients eligible for NHS continuing care funding. To assess retrospective claims for CHC eligibility. To support panels, appeals and local resolution processes as clinical representative. To undertake or coordinate appropriate assessments, approvals and notifications of deprivations of liberty, maintaining comprehensive records. To ensure the agreed care and support package continues to meet the individuals assessed health and associated care/support needs and their agreed outcomes. Responsible for decisions made during the course of duties, seeking guidance and escalating issues where appropriate. Contribute to the delivery of one or more strategic plans, enabling key milestones to be delivered and raising any issues associated with the delivery of plans and workstreams. Management of a small team. Be financially aware of AACC spend and ensure best value for money in service offer Can demonstrate and deliver business acumen in their area of responsibility ensuring value for money, understanding the business of partners and the driving factors for delivery in multiple sectors.

To continue with personal development through academic or practical experience. Plan and prioritise the delivery of Pathology Support Services activities across a multi-site operational model. Ensuring appropriate staffing levels, responding appropriately to the needs of routine and urgent activities. Writing business cases for changes/developments of service. To propose and implement changes to standard operating procedures as required in order to develop and streamline the service or to reflect other changes. To be responsible for staff management of department, including: Recruitment and induction of new staff Performance management, including appraisals and also management of conduct and performance issues Sickness absence management Ensuring compliance with professional training and statutory and mandatory training within department Authorisation of payroll and expenses Ensuring compliance with all relevant iPP policies and procedures To identify & implement any development needs, organising team resources to successfully achieve goals & objectives.

An exciting opportunity have arisen for ambitious, experienced and talented Assistant Service Manager to join the Medicine Division within Mid and South Essex University Hospitals Group.

The Assistant Service Manager will be responsible for operational and planning issues and will work closely with the Service Unit Managers, General Manager, Deputy Director of Operations, Deputy Director of Nursing, Lead Clinicians and Matrons to identify and implement solutions.

This will be a demanding role with influence and impact across the sites and will require good stakeholder engagement skills via clear communications and a visible approach.

You will need to be a supportive, empowering and engaging line manager able to lead with care to fully engage the team, praising when deserved, but also able to hold to account where appropriate. Although this will be a busy portfolio it will be a great opportunity to develop a broad spectrum of skills with the full support of an experienced, well-established leadership team.

Provide business planning support to the team.

Provide high quality project, service, initiative and administrative support including information and analysis.

Undertake reporting and analysis of complex information.

Responsible for maintaining key performance standards such as 18 week RTT and UGI cancer PTL's.

Responsible for initiating and coordinating complaint responses.

Support medical staffing rotas are running effectively

Responsible for financial monitoring.

Have specific responsibility for the service improvement Agenda undertaking capacity and demand analysis of services to support delivery of 18 week RTT waiting time standards.

Development of Divisional teams, both clinical and non-clinical, who lead the patient journey improving processes and patient experience as required.

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Below are some of the main responsibilities that you will undertake, but for full role details and responsibilities please look at the attached job description.

You will support the achievement of the UGI FDS performance standard and 62 day UGI cancer recovery.

You will liaise with the medical staffing coordinators to ensure the rotas enable continuity of service; allowing the Division to maintain its activity levels, and ensure the associated income flows to the directorate and also maintain a quality safe service for the patients within the Trust.

You will act as business development support with regard to specific projects or initiatives within the specialty that support delivery of financial and/or operational standards.

Please see attached a full job description setting out the details of the role and responsibilities.

We look forward to your application.




This advert closes on Monday 1 Apr 2024