Total 46 Manager level Customer Service job vacancies in Birkenhead, Merseyside

A bit about us:

Liverpool is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, affordable housing, stunning waterfront and our beautiful green spaces – there’s really something for everyone!

The Role:

In the role of a Service Delivery Manager, you will be in control of the SEN Transport and Social Care Transport Operation, including a team of 7 officers and a Principal officer. The role reports directly to the Head of Passenger Transport and Fleet
As a Service Delivery Manager, you will work on schedules and processes to ensure service users safe and efficient carriage as well as liaising with contractors, service users, parents and carers, schools, daycentres and parent forums regarding service delivery
Other management responsibilities can include ensuring all controls are in place regarding safe transport such as risk assessments and relevant equipment such as harnesses and child seats in use if appropriate along with undertaking investigatory or disciplinary hearings and grievances
As a member of the SEN and Social Care Transport team, you must comply with current legislation and policies; ensuring staff and contractors meet required safeguarding and DBS requirements as well as monitoring and updating KPIs and financial information
The Service Delivery Manager will work closely with stakeholders, including other departments, Parent & Carer forums, Transformation team and respond to complaints, appeals, freedom of information or SAR requests related to the department and will ensure invoices and spend is accurately controlled and reported
Our offer to you:

35 hour working week
At least 31 days holiday plus bank holidays rising to 35 after 5 years’ service (pro rata if part time) - option to purchase further days
Part of the Local Government Pension scheme – option to join the AVC scheme
Progression - opportunities and training through a wide range of high quality learning
Health and Wellbeing - offer including Employee assistance programme
Cycle to Work and Travel Pass Schemes
Drive Time – a salary sacrifice car lease scheme
Family friendly policies with enhanced leave
Discounted Gym Memberships
Employee Volunteering Scheme
Medicash
Next steps:

Closing Date is: Friday 29th November 2024

If you would like to talk to a member of the team about the role, please contact Peter Sass via Peter.Sass@liverpool.gov.uk

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk
Applicants to go to website for more job details and a candidate pack.

The Family First Service is looking for a compassionate and motivated Family First Case Manager to support families with children aged 0-18 who are experiencing complex, interrelated challenges. This role focuses on helping families develop effective parenting skills, strengthen family dynamics, and improve emotional health and well-being. Our goal is to enhance family outcomes, increase school attendance, reduce risk-taking behaviours, and foster employability.

Responsibilities

• Family Support: Conduct holistic Early Help assessments and collaborate with families to create and implement outcome-focused plans tailored to their unique needs.
• Lead Professional Role: Act as the main contact for each family, coordinating service delivery across multiple agencies to support progress on family plans.
• Multi-Agency Coordination: Facilitate the Team Around the Family process, applying the Signs of Safety/Wellbeing Model, and incorporate other evidence-based programs addressing issues like child development and exploitation.
• Program Development: Participate in the development and delivery of new prevention and early intervention programs for young people and parents.
• Practice Improvement: Engage in activities to support service improvement, including maintaining accurate records and participating in audits.
• Flexible Service Delivery: Support families through early mornings, evenings, and occasional weekends, with appropriate time off in lieu (TOIL).

Requirements

• Relevant Experience: Previous experience in social work, family support, or a related field with an understanding of multi-disciplinary approaches.
• Skills in Engagement: Ability to connect with families and encourage participation in support programs.
• Assessment and Planning: Proficiency in conducting early help assessments, developing action plans, and adapting the Signs of Safety/Wellbeing Model.
• Strong Communication: Excellent interpersonal skills for effective interaction with families, children, and partnering agencies.
• Commitment to Best Practices: Knowledge of safeguarding policies and restorative practices with the ability to maintain accurate records.

Apply Now

If you are interested, please call Lisa McVinnie on 01772 208964 or email me your CV - lisa.mcvinnie@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £250 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.

Would you like to join our dedicated, highly skilled staff team to provide co-ordinated, high quality person centred care and support to our guests accessing Thyme Lodge respite service.

Thyme Lodge provides care and support which is tailored to the individual’s needs and preferences and promotes wellbeing, choice and community engagement to adults with a learning disability, mental health diagnosis, autism and physical disabilities.

We are recruiting a proactive and compassionate leader to oversee the operational management and quality of our respite care service in St Helens. Thyme Lodge is a beautiful, homely 5 bedroomed respite service with a comfortable communal lounge, kitchen/diner, conservatory and large garden. All 5 bedrooms are spacious and comfortable and each has en-suite facilities. The house is tastefully decorated throughout and always has a welcoming atmosphere.

Our guests have a range of support requirements including assistance with managing medication, finance support, personal care support and assistance to learn new daily living skills to help promote positive self-esteem and independence.

Our guests are looking for someone who is caring, passionate, fun, reliable and kind.

You will hold operational responsibility for all aspects of service delivery, CQC and contract compliance. You will promote and re-inforce a culture of responsive, professional, person-centred practice, and active support within the service. Relationships will be built based on respect and unconditional positive regard. You should have a well organised approach to staff deployment and service delivery.

You must have significant practitioner or management experience in relevant health and social care service provision alongside a warm, person-centered and respectful approach. An understanding of CQC quality requirements and care standards is essential. You should have a relevant professional qualification and/or a degree level qualification.

Creative Support is an Investor in People and we are committed to your continuous professional development. You will have the opportunity to meet your training and development needs with accredited training. You will be joining a very well-motivated regional team of senior managers who work together and support each other to provide excellent services in the North West.

If you would like to discuss this post and the benefits of working for Creative Support please contact Jackie Unsworth, Senior Operations Manager on 07971106309 or email jackie.unsworth@creativesupport.co.uk


Vacancy Reference Number: 72841

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.




Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.




We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.




We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme.

Are you a Registered Nurse and experienced Manager and experienced nurse with a passion for providing quality care and support to adults and young people with Complex Care needs?

We are in partnership with one of the UK's fastest organically growing healthcare companies to employ an exceptional Registered Care Home Manager to provide leadership to a new service in Liverpool. This is a full-time role with a salary of up to of 65,000 depending on experience with great additional benefits.

A Key Role in the Organisation

As a Registered Nurse and a Care Home Manager, you will be working within a legislative framework with specific knowledge regarding CQC outcomes, regulations and standards. A key part in the development and growth of the organisation, you should have a great track record of managing services recognised by the CQC as Good or Outstanding to provide stability and the utmost quality standards.

The Next Step-Up for Exceptional Registered Manager

You will hold a minimum NVQ Level 4, Registered Manager Award or equivalent, as well as an active Nursing PIN. Experience managing residential, nursing or hospital services supporting Complex Dementia, Neurodisability, enduring Mental Health, Learning Disabilities and Autism is desirable.


Leading, Supporting, Transforming and Empowering

The Care Home Manager will be responsible for:

• Recruiting, Developing, Leading and Supporting new and existing teams
• Instilling strong values and best practice within the service's senior and wider staff teams
• Ensuring the quality of services are of Good or Outstanding CQC Inspection Framework Standards
• Engaging with residents, relatives, health professionals, local authorities and other community groups to establish a sustainable and caring environment
• Effectively Leading Safeguarding processes
• Establishing policies and procedures to guarantee service user experience- right from initial referral to day to day wellbeing- meets the highest standards.

You'll need to demonstrate how you would effectively liaise with the Executive Management team and help to develop colleagues internally.

Part of a Great Team of Health and Social Care Professionals

This employer is a trusted and established healthcare brand with ambitious plans and offers great career opportunities- and the Care Home Manager role offers a great opportunity to gain experience that will lead to the next step in your care management career.

If you're interested in this unique role in Liverpool, please get in touch today. All interviews will be conducted online or on the phone.

Your health and safety are of primary importance to Search Consultancy and the clients we represent.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Shifts Available: Sunday to Thursday, 9am-5pm, 37.50 hours per week, being on call on Sundays, with availability to be on call or work alternative days where necessary.

About ICare Group:

At ICare Group, we are more than just a care provider—we are a community-focused organisation dedicated to enhancing the quality of life for those we serve. Our Home Care services offer essential support to individuals in the comfort of their own homes. As a Senior Care Co-ordinator (Assistant Care Manager), you will be instrumental in ensuring our clients receive exceptional care, while supporting the operational efficiency and growth of our services. If you have a passion for making a positive impact and thrive in a dynamic environment, we would love to hear from you!

Why Work with ICare Group?


£125 Welcome Bonus: Receive a welcome bonus upon joining (terms and conditions apply).
Refer a Friend Scheme: Earn £125 for both you and your referral through our 'Refer a Friend' Scheme (terms and conditions apply).
Quarterly and Annual Carer Awards: Be recognised and rewarded for your commitment with our Carer Awards.
Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands. We will reimburse the cost of your Blue Light Card!
Employee Assistance Programme: Access free, practical, and impartial support for you and your family.
Mileage Allowance: We offer a mileage allowance to cover the costs of travel during your visits.
Dedicated People and Wellbeing Team: Access to a supportive team focused on your wellbeing.
Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement.
Supportive Environment: Join a team that values your contributions and supports your growth. ICare Group fosters a collaborative environment where your skills and dedication are recognised, appreciated, and rewarded.
Make a Real Difference: Your leadership will directly impact the quality of care provided, enhancing the lives of our clients.
Weekly or Fortnightly Pay and Pension: Enjoy the stability of weekly or fortnightly pay and contribute to our stakeholder pension plan.
Toll/Bridge/Tunnel Costs Covered: We cover costs incurred if you need to take a toll road, bridge, or tunnel route to and from your ICare place of work (terms and conditions apply).


What You Will Do:


Support Management: Assist the Registered Care Manager with the day-to-day management and coordination of the branch to ensure it operates efficiently, profitably, and delivers the highest standard of domiciliary care.
Record Keeping and Reporting: Maintain accurate records, produce reports, and investigate complaints from service users and employees.
Recruitment and Staffing: Maintain and grow the team by actively recruiting new care staff, guiding them through the recruitment process, and producing weekly staffing rotas.
Business Development: Actively seek new business opportunities and support the commercial growth of the branch.
Operational Compliance: Stay informed about up-to-date operational issues and methods. Ensure compliance with health and safety, emergency regulations, and operational policies.
Emergency Duties: Undertake out-of-office duties as necessary, including providing emergency hands-on care, undertaking on-call duties, attending social events when required, and offering emergency telephone assistance to care staff.
Liaison and Coordination: Effectively liaise with other departments, employees, key stakeholders such as commissioners and customers, and the public at large.
Additional Duties: Quality assurance, assessments, reviews, care plans and to perform other duties as requested.


What We Are Looking For:


Experience in Care Management: Previous experience in a managerial or supervisory capacity in the domiciliary care sector is essential.
Qualifications: NVQ/QCF Level 3 in Health and Social Care required. Level 5 in Health and Social Care is desirable or working towards.
Leadership Skills: Proven ability to effectively lead, delegate, and mentor staff.
Communication Skills: Excellent communication skills and a compassionate, empathetic nature.
Organisational Skills: High level of organisational skills with the ability to produce staffing rotas and manage multiple responsibilities.
Flexibility: Ability to work flexibly, including extended hours where necessary, and provide hands-on care during staff shortages.
Collaborator: Willingness to work collaboratively in a fast-paced environment and support your colleagues.
Driving License: A valid driving license and access to a vehicle are required.
Work Related Car Insurance: Hold or willing to obtain work related car insurance.
Background Checks: Willingness to undergo enhanced DBS clearance.


Ready to Make a Difference?

If you are passionate about leading a team and making a positive impact in the domiciliary care sector, ICare Group offers a supportive and rewarding environment to grow your career. Apply now by visiting our careers page at careers.icaregroup.co.uk. Join us at ICare Group and help us make a difference in the lives of our clients!

Equal Opportunities:

ICare Group is an Equal Opportunities employer committed to fostering an inclusive work environment that supports and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any legally protected characteristic.

If you require any reasonable adjustments or accommodations during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. If you do not hear back from us within 14 days, please consider your application unsuccessful on this occasion.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Regional Support Manager - Nurse Required.

12 Months FTC

North West Region (Liverpool, Warrington) - £55,000 pa Plus £5,000 Car Allowance and paid Mileage (60k Package)

Harbour Healthcare

Are you ambitious? Do you want something else? Are you looking for new energy?

Due to the expansion of the business Harbour Healthcare are recruiting for a Regional Support Manager to cover the North West region.

Who is Harbour Healthcare?

We are a Family run business with 23 Care Homes across the UK and are growing year by year.

Inclusion is how we unleash the power of diversity. We strive to foster belonging and empowerment at work. Harbour Healthcare listen and engage with our diverse communities, and we value teamwork within our diverse workplace.

Having family traditions at heart we don’t see ourselves as corporate, we believe results come through our nurtured people, and the quality of care we provide.

We are Inclusive!

We are Caring!

We have Integrity!

We are looking for people who care regardless of qualifications or experience. We care more about you sharing and demonstrating our values, which are, -


Seeing the possibilities to make positive difference.
Valuing and celebrating individuality and diversity.
Supporting rights, needs, choices and dreams.
Being responsible, sustainable, and innovative in our work.


If you do share our values and care, we want you!

Job Purpose:


The Regional Support Manager will be expected to support any home within a region and be flexible in terms of travel.
They will report to the Regional Manager.
The Regional Support Manager will work closely with the Regional Manager and the Home’s management team to ensure actions plans are completed in a timely manner, implement improvements and enhance quality standards.
The Regional Support Manager’s primary purpose is to support their region to achieve a “minimum” good CQC outcome in all homes, championing quality throughout their region.
The Regional Support Manager will work closely with the Regional Manager and the Home’s management team to ensure the services are achieving their financial budgets
This is a “hands-on” role where they will be expected to practically support a home operationally, assisting as required.
The Regional Support Manager will be expected to manage and/or support homes where there is a Manager’s absence due to a vacancy, leave or sickness.
They will support new Managers and Managers who are experiencing operational issues.
in the absence of a Regional Manager, you will be expected to deputise for them.


Principal Role & Accountabilities:


To support in the delivery of the Service Improvement Plan. They will have key responsibilities for the delivery of elements of the Service Improvement Plan as agreed with their line manager.
Support on the implementation and continued management of new systems, including EMAR and electronic care planning.
To lead, direct, supervise and support employees working within the region.
To support in the management of the region in an efficient and effective manner within available resources
Support recruitment within a service in line with Harbour policy and procedure.
To provide Induction training and supervision to employees as required.
Promote good communication within a service; they will champion Harbour Healthcare key elements, including Stand-up and Resident of the Day.
Support the region and employees with any HR issues and performance. Ensure probationary periods are managed appropriately. Manage with informal and formal disciplinary matters
Ensure the emotional, spiritual, physical, medical and material needs of the residents are recognised, assessed and met where possible. This will involve ensuring there are regular planned reviews, assessments and formulation of care plans for all users of the services in liaison with other professional workers
Involve residents where possible in decision making about activity, life-style and matters in the home which may affect them.
Support with matters pertaining to the maintenance of the building and equipmen
Support the implementation of systems of working which enable Health and Safety legislative requirements to be met for example, risk assessments, fire records, COSHH files et
Ensure mandatory training requirements are met in the region and that clear, up to date, individual training records, are kept on all employees


Harbour Healthcare have won many accolades and awards over the years from carehome.co.uk Top 20 Awards, now for the 4th year running as well as Disability Confident Committed.

Please note that all our positions require an Enhanced DBS check in relation to Children and Adults.

Interested? – Go on and click that apply button now!

#INDHP

Proud member of the Disability Confident employer scheme

Customer Service & Export Team Leader

• Salary - £35,000
• Location - Liverpool / Knowsley (L33)
• Hours - Monday to Friday (during core business hours)
• Contract - Full time, Permanent

My client is looking for an experienced and quality driven Customer Service & Export Team Leader to oversee their internal Customer Service team.

Working in a fast paced environment you will manage an intimate team tasked with handling and resolving incoming enquiries, producing quotes, processing orders, arranging shipping and dealing with distributors.

In this role as the Customer Service & Export Team Leader you will be responsible for:

• Responsibility for a small customer service team handling the coordination, management and processing of orders and requests from customers based both in the UK and internationally

• Coaching, training and motivating the team on a daily basis
• Acting as a senior point of contact
• Looking after the full export cycle with all the shipping documentation.

Person specification:

• Experience supervising / managing a customer service team
• Experience of sales order processing
• Strong knowledge of international shipping / export
• Strong IT skills

If you are interested in the role then please apply without hesitation

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

We are seeking an experienced Site Manager to oversee the conversion of an animal feed shed into a fully functional cement import facility. This challenging and exciting project will involve the complete strip-out of the existing shed, installation of pneumatic piping for cement transfer, and re-cladding of the building.

The successful candidate will be responsible for managing all on-site operations, coordinating with contractors, and ensuring the project is delivered on time, within budget, and to the highest standards of safety and quality.

Key Responsibilities:

• Project Management: Lead the day-to-day management of the conversion, from initial strip-out to completion, ensuring the project runs smoothly and efficiently.
• Supervision: Oversee all aspects of site operations, including the coordination of subcontractors, suppliers, and site personnel.
• Installation: Ensure the correct installation of pneumatic piping systems for cement import in compliance with project specifications.
• Health & Safety: Enforce strict health and safety protocols, ensuring compliance with company policies and legal requirements.
• Scheduling & Budgeting: Maintain project timelines and budget, managing resources effectively and reporting any deviations to senior management.
• Quality Control: Ensure high standards of workmanship, particularly with the re-cladding of the building and the installation of mechanical systems.
• Problem-Solving: Identify and address any issues that arise during the project, mitigating risks and finding solutions in a timely manner.

Skills & Experience:

• Experience: Minimum of 5 years' experience as a Site Manager, preferably with experience in industrial or agricultural building conversions.
• Technical Knowledge: Strong understanding of building services, including mechanical installations such as pneumatic systems.
• Leadership: Proven ability to lead teams, manage subcontractors, and liaise effectively with stakeholders.
• H&S Compliance: NEBOSH or equivalent Health and Safety qualifications are highly desirable.
• Communication: Excellent organisational and communication skills, with the ability to handle multiple priorities and meet deadlines.

Qualifications:

• A relevant construction or engineering qualification (NVQ, HND, or degree).
• SMSTS certification.
• First Aid at Work certification (desirable).

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

Would you like to join our dedicated, highly skilled staff team to provide co-ordinated, high quality person centred care and support to our guests accessing Thyme Lodge respite service.

Thyme Lodge provides care and support which is tailored to the individual’s needs and preferences and promotes wellbeing, choice and community engagement to adults with a learning disability, mental health diagnosis, autism and physical disabilities.

We are recruiting a proactive and compassionate leader to oversee the operational management and quality of our respite care service in St Helens. Thyme Lodge is a beautiful, homely 5 bedroomed respite service with a comfortable communal lounge, kitchen/diner, conservatory and large garden. All 5 bedrooms are spacious and comfortable and each has en-suite facilities. The house is tastefully decorated throughout and always has a welcoming atmosphere.

Our guests have a range of support requirements including assistance with managing medication, finance support, personal care support and assistance to learn new daily living skills to help promote positive self-esteem and independence.

Our guests are looking for someone who is caring, passionate, fun, reliable and kind.

You will hold operational responsibility for all aspects of service delivery, CQC and contract compliance. You will promote and re-inforce a culture of responsive, professional, person-centred practice, and active support within the service. Relationships will be built based on respect and unconditional positive regard. You should have a well organised approach to staff deployment and service delivery.

You must have significant practitioner or management experience in relevant health and social care service provision alongside a warm, person-centered and respectful approach. An understanding of CQC quality requirements and care standards is essential. You should have a relevant professional qualification and/or a degree level qualification.

Creative Support is an Investor in People and we are committed to your continuous professional development. You will have the opportunity to meet your training and development needs with accredited training. You will be joining a very well-motivated regional team of senior managers who work together and support each other to provide excellent services in the North West.

If you would like to discuss this post and the benefits of working for Creative Support please contact Jackie Unsworth, Senior Operations Manager on 07971106309 or email jackie.unsworth@creativesupport.co.uk

Vacancy Reference Number: 72753

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.



Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.



We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.



We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme.

H&S Manager

Permanent Role £40k to £45k

Liverpool

About the role

The Health, Safety, and Environmental Manager plays a crucial role in ensuring compliance with all health, safety, and environmental legislation, while driving best practices across our diverse range of projects. You will be responsible for maintaining a strong safety culture, managing HSE policies, and implementing environmentally sustainable solutions, while utilizing advanced technology platforms to streamline operations. Reporting to Senior Management, you will also support both in-house and subcontractor teams across various sectors, ensuring smooth, compliant, and efficient project delivery.

Responsibilities

• Maintain key industry accreditations (CHAS, Constructionline, SafeContractor, Compliance Chain), ensuring compliance and timely renewal.
• Develop, implement, and continuously review health and safety policies, procedures, and risk assessments in line with the Health and Safety at Work Act 1974 and other relevant UK legislation.
• Utilise technology platforms to manage documentation, audits, and reporting for health and safety compliance.
• Provide HSE guidance during the preconstruction phase for all divisions, ensuring
• compliance with CDM Regulations 2015 and relevant environmental regulations.
• Review and approve Construction Phase Plans and site-specific HSE documentation, utilizing tech platforms to streamline communication and document control.
• Conduct investigations into both safety and environmental incidents, generating reports and ensuring timely corrective actions using automated systems for tracking and reporting.

Experience

• NEBOSH National General Certificate in Occupational Health and Safety or equivalent
• IEMA (Institute of Environmental Management and Assessment) Foundation Certificate or equivalent environmental qualification (Desirable)
• In-depth knowledge of ISO 14001 (Environmental Management) and ISO 45001 (Occupational Health and Safety) systems (Desirable)
• Minimum of 5 years' experience in a similar HSE management role, ideally within the construction industry

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk or give me a call on 01772208967 for further information regarding the role.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a care home unit manager, you will assist the home manager in overseeing the daily operations of the home. You will be part of a strong management team, working closely with our nurses and carers to provide a consistent service delivery that meets the needs of our residents. Your focus will be on making sure we have the best nursing and clinical care provisions for our residents and you will actively contribute to clinical delivery.

Reports to: Home Manager



This role could be for you if you have;

- Proven experience as a Unit Manager, or a similar leadership role in the care sector.
- A good working knowledge, with a proven record of CQC standards and can work towards achieving Outstanding.
- Good communication skills and can maintain excellent working relationships at all levels, internal as well as external professionals, families and visitors.
- Strong team player with good coaching and mentoring skills
- Good clinical skills, with a focus on person-centred care
- Enthusiasm and passion for developing high level of person-centred care.
- Ability to actively participate in the growth and development of the care service.



Qualifications required for the role

- NMC registered nurse with relevant post-registration experience.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Energy & Sustainability Manager
Salary: £54,646.26 per annum
Hours: 36 Hours Per Week
Type: 18 Month FTC
Location: Merseyside, L30 | Agile Working
Start Date: ASAP

Join our client's dynamic team as an Energy & Sustainability Manager, where you will play a crucial role in driving energy and sustainability initiatives. With a strong commitment to Equality, Diversity, and Inclusion, Our client ensures everyone is treated with fairness and respect. If you're passionate, driven, and ready to make a positive impact, this could be the perfect role for you.

Key Duties and Responsibilities:

• Lead the strategic and operational direction of energy and sustainability for One Vision Housing (OVH).
• Ensure up-to-date energy data for investment planning and compliance with statutory, legislative, and operational requirements.
• Maintain accurate data in the asset management database (Promaster) and secure Energy Performance Certificates as needed.
• Oversee the Sustainability Index, ensuring property viability for 30 years, and address poor performance in collaboration with internal teams.
• Drive the digitalisation of improvement measures for efficient monitoring and reporting.
• Promote and adhere to equality, diversity, and non-discriminatory practices in all work areas.
• Ensure compliance with Health and Safety regulations, taking care of your own safety and that of others.

Qualifications and Experience Required:

• Valid driving licence and access to a vehicle for work.
• Relevant construction qualification (e.g., HNC/HND/Degree) or equivalent experience.
• Solid understanding of the construction industry, energy efficiency measures, new technologies, and project management.
• Knowledge of energy-related funding opportunities and experience in bidding for external funding.
• Budget management experience, including setting and monitoring budgets, and preparing bids for service development.
• Proficient in maintaining and analysing energy data, with strong management reporting skills.
• Excellent communication abilities across various platforms (Microsoft Teams, face-to-face, email).
• Ability to embody The Sovini Group's core values: Success, Passion, Authenticity, Courage, and Enterprise.

Desirable Experience (Not Essential):

• Energy-related qualifications (e.g., DEA, Retrofit Advice/Assessment/Coordinator).
• Experience with energy efficiency option appraisals for large-scale housing stock.
• Demonstrated success in building relationships with stakeholders and partnership collaboration.
• Understanding of Value for Money principles and a commitment to continual improvement.
• Knowledge of the social housing sector and a willingness to undertake further qualifications.

Benefits:

• Competitive salary: £54,646.26
• 28 days holiday, increasing with service
• Group personal pension scheme
• Life Assurance
• Cycle 2 Work Scheme
• Corporate discount scheme
• Career development opportunities
• Staff well-being and 'feel-good' programme

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Would you like to join our dedicated, highly skilled staff team to provide co-ordinated, high quality person centred care and support to our guests accessing Thyme Lodge respite service.

Thyme Lodge provides care and support which is tailored to the individual’s needs and preferences and promotes wellbeing, choice and community engagement to adults with a learning disability, mental health diagnosis, autism and physical disabilities.

We are recruiting a proactive and compassionate leader to oversee the operational management and quality of our respite care service in St Helens. Thyme Lodge is a beautiful, homely 5 bedroomed respite service with a comfortable communal lounge, kitchen/diner, conservatory and large garden. All 5 bedrooms are spacious and comfortable and each has en-suite facilities. The house is tastefully decorated throughout and always has a welcoming atmosphere.

Our guests have a range of support requirements including assistance with managing medication, finance support, personal care support and assistance to learn new daily living skills to help promote positive self-esteem and independence.
Our guests are looking for someone who is caring, passionate, fun, reliable and kind.

You will hold operational responsibility for all aspects of service delivery, CQC and contract compliance. You will promote and re-inforce a culture of responsive, professional, person-centred practice, and active support within the service.
Relationships will be built based on respect and unconditional positive regard. You should have a well organised approach to staff deployment and service delivery.
You must have significant practitioner or management experience in relevant health and social care service provision alongside a warm, person-centered and respectful approach. An understanding of CQC quality requirements and care standards is essential. You should have a relevant professional qualification and/or a degree level qualification.

Creative Support is an Investor in People and we are committed to your continuous professional development. You will have the opportunity to meet your training and development needs with accredited training. You will be joining a very well-motivated regional team of senior managers who work together and support each other to provide excellent services in the North West.

If you would like to discuss this post and the benefits of working for Creative Support please contact Jackie Unsworth, Senior Operations Manager on 07971106309 or email jackie.unsworth@creativesupport.co.uk

Vacancy Reference Number: 72711
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

We can only accept applications from candidates who are located in and eligible to work within the UK. – This post will not be open to Sponsorship under the UKVI scheme.