Total 3 Manager level Customer Service job vacancies in CV10 0AB

Job Advert

Customer Service Team Leader

Nuneaton

Salary: £30,000, plus 30 days holiday, pension, bonus, life assurance, employee assistance programme, wellbeing support, and
flexible benefits scheme



About the role

Relationships mean everything to us, this one is particularly special, and you’ll have an important part to play leading a team of
customer service advisors to delivery exceptional service to yhe McLaren retailers. You will support the management of aftersales
customer services on behalf of McLaren in accordance with contractual requirements.



We don’t just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and
professional goals to a world class level. You’ll have a key role to play in helping your team go ‘From Gate to Great’, and all
the opportunities that go with it.



As part of your key responsibilities you’ll:

* Ensuring resolution times are monitored and that you are actively seeking ways to improve the overall resolution time through
implementation of creative continuous improvement initiatives.
* Ensure at all times that KPIs are maintained.
* Provide performance reports on individual members of your team and as an overall team.
* Proactively review our internal procedures including but not limited to our decision tree and SOP’s.
* Be the first point of escalation for the CS team, retailers and all client queries, ensuring you own, coordinate and lead the
response process, whilst always keeping stakeholders informed and updated throughout this process and seek creative solutions
to resolve any complaints/queries as quickly as possible.
* Act as the lead point in the setup of new retailers, ensuring training is delivered on time to enable a smooth onboarding
process for all parties, McLaren, Unipart & Retailer.
* Motivate and support your team to improve morale, team work, absence, performance, quality and conduct.
* Work in conjunction with the McLaren team to ensure a positive working relationship at all levels, leading to trust and
advocacy scores of 8+ being maintained for the account.


About You

We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this
role!

* Excellent Customer Services skills supported by good commercial understanding,
* Good communication skills, with an ability to influence
* Previous management / leadership experience, ideally within a similar role
* Ability to deliver results and maintain excellent service delivery
* Ability to manage customer and stakeholder relationships
* Good Microsoft Excel Skills
* Strong planning, organising and time management skills
* experience in SAP Analytics Cloud /Business Objects / BW



Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of
opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the
grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or
civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected
characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment
which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of
yourself and do your best work every day.

Registered Manager - Care

Location: Slough, SL1.
Salary: £37,000 - £42,000 negotiable dependent on experience. Achievable and generous bonus scheme based on business growth and on-call work.
Contract: Full time, permanent. 28 days (inclusive of bank holidays) plus Birthday paid leave.

Our client is looking for an experienced, focused and determined Registered Manager to run and manage their domiciliary care office in Slough. Our client is very invested in the expansion of the domiciliary care business and have an existing temp agency business.

The successful applicant will develop positive relationships with external stakeholders such as CQC, Social Services, relatives and the local Safeguarding team; and also motivate and develop staff. You must have or be able to develop good relationships with the local council, and must be interested in developing the private market.

This is a fantastic opportunity to join dedicated and driven owners during a very exciting time. It will be both challenging and rewarding and you'll be able to develop professionally.

Registered Manager - Main Duties & Responsibilities

- Promoting positive and Person-Centred support for all service users.

- Managing risk appropriately and safely.

- Leading and developing staff across all functions.

- Implementing and managing of audits and quality assurance structures; ensuring a culture of “analyse, review and improve”.

- Safe recruitment, selection and retention of staff.

- Employee relations, including staff communications, managing absence, disciplinaries, grievances and sickness.

- Being highly responsive and proactive when referrals are received.

- Actively ensuring that the office increases weekly hours as rapidly as possible by utilising links with the local community, and positively marketing the office.

- Managing budgets in line with business requirements.

- Oversee compliance in line with policies, procedures and regulatory requirements.

- Remote on-call work which in time will be split between other members of the management team.

Essential Criteria

- Minimum of 3 Years' experience as a Registered Manager of a similar environment; and at least 12 years of experience in the care industry.

- NVQ (or equivalent) qualified - not essential

- Must have a resilient character, with high standards of probity and integrity.

- Strong leadership skills in managing and motivating staff.

- The ability and drive to be caring and supportive of service users and their relatives.

- Good knowledge and literacy of Microsoft Office (Excel, Word and Outlook as a minimum).

If you feel you have the skills and experience to be successful in this role then click “Apply” today to submit your CV!

ABOUT THE ROLE We have an opportunity for a dedicated person centred Deputy Manager to join the team in Brent. You will be responsible for working alongside the Service Manager (SM) to deliver high quality, trauma-informed services to residents and participants, with a focus on recovery reablement, rehabilitation, and ensuring a psychologically informed environment (PIE). You will be responsible for ensuring the highest standards of service quality, performance, and improvement across their service(s) through excellent leadership and embodiment of Social Interest Groups values. Shift Pattern: Monday to Friday, varying hours (Early Shift: 8am - 4pm, Late Shift: 10am - 6pm). You may also need to support outside these hours as the service requires. ABOUT THE SERVICE Synergy, Brent is a Housing Related Support (HRS) Service for a range of vulnerable people who have been or are at risk of homelessness. The age eligibility criteria for the service is adults between the ages of 18 to 60, who are identified to have low/medium support needs. Some of the needs we support are: Single homeless between ages of 18 to 60 Socially excluded individuals Ex-Offenders People with substance misuse Mental Health (Low) Learning disability (Low/Medium) Women who have come from domestic abuse environments and situations who may need low level support as part of their resettlement following a move on from a refuge or other safe domestic abuse supported accommodation. Benefits, including Non-Contractual Perks 25 days annual leave, increasing with the length of service Training and Development, including access to courses, upskilling, and progression plans Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments Employee Assistance Programme, including counselling Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing. Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you! ABOUT YOU We're looking for someone driven to provide high quality, effective and person-centred support to staff, colleagues, residents, and participants. Ideally, you will thrive when working as part of a team, be an effective communicator, and able to build long-term purposeful relationships with people from different backgrounds, respecting and embracing equality, diversity, and inclusion. We're looking for someone who can embrace SIGs values and represent these in everything they do. The post holder will be confident in leading a team, they will be proactive and adaptable, with the ability to use their own initiative with day-to-day matters, following the relevant policies, procedures, and legislative requirements always. In this role, you will need to be compassionate, supportive, and empowering to others, comfortable working in a fast-paced and constantly changing environment What we are looking for: Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours Experience of working with and engaging with diverse groups of people from varying backgrounds IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders Ability to follow organisational policies and process in line with external governance What we would like, but not essential: Previous experience in people management and development Understanding, knowledge, and/or practical application of key legislation Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment Understanding of Housing Management, including voids and evictions Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. OVERVIEW OF KEY RESPONSIBILITIES LINE MANAGEMENT/LEADERSHIP Provide leadership to employees throughout the employee life cycle. Hold regular, high quality one to ones and team meetings, support effective teamwork and communication. Build and manage effective relationships across the organisation and ensure consistent communication, whilst upholding SIGs values, policies, and procedures. SERVICE DELIVERY Support the Service Manager with the day-to-day operational delivery of the service and work directly with colleagues, residents, participants, and other stakeholders to provide a high-quality, holistic service which meets the presenting needs of all relevant stakeholders. Ensure service responsibilities and requirements are carried out effectively. Support the Service Manager to ensure the service and team meet and exceed KPIs, and work in line with professional codes of conduct. Support the Service Manager to facilitate a program of continuous improvement in an environment where residents and participants are cared for, supported, and have access to resources they need to achieve positive and sustainable outcomes. Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment. RISK MANAGEMENT, INFORMATION MANAGEMENT AND CASE RECORDING Follow the relevant risk assessment and management procedures, share any relevant information with partner agencies as appropriate. Ensure all case recording, and information is accurately recorded in a timely manner. Alongside the Service Manager, champion, and act as a point of reference for safeguarding concerns within the service(s). FINANCIAL MANAGEMENT Provide support in setting the services budget and reviewing monthly management accounts. Maintain financial management within the service. Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached. ABOUT US Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement. SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Our Values Ambition Eager to succeed and to accomplish as much as possible for our people Empowerment Giving staff and the people we support the tools, training, and information they need to achieve their potential Transparency Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff Inclusivity Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right ADDITIONAL INFORMATION Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website. For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call us on 020 3668 9270