Total 34 Manager level Customer Service job vacancies in Cardiff, CF14 4HY

Main Duties of the Job: Formulate, implement, and monitor progress of the SUS and CC projects to ensure that programmes and project work streams are planned, documented, and managed effectively to assist in their successful delivery. This will also include responsibility for preparing documentation and tracking project plans and benefits. Provide administrative and project support to the Speaking Up Safely and Culture Change team. Organise and coordinate meetings, workshops, and events. Assist in the development and implementation of Speaking Up Safely and Culture Change strategies and initiatives. Maintain accurate records and documentation related to Speaking Up Safely and Culture Change projects. Liaise with internal and external stakeholders to ensure effective communication and collaboration.

Working Hours: 40 hours per week, may include some evenings and weekends.
Interview date: To be confirmed
We are looking for a kind, creative and motivated individual to lead our new Young Peoples Services in Cardiff.
Within out contract we have…

Northlands – 29 bed young persons Life House
Ty Diogel – 8 bed young persons supported accommodation
Column Road – 6 bed Life House for unaccompanied asylum seekers
Young Peoples Floating Support – Floating Support for 12-18 young people

We work aim to work in a psychologically informed and trauma informed framework, supporting up to 106 young people experiencing homelessness, at any one time. We aim to deliver a ‘zero evictions’ approach offering empathy, compassion and understanding. We help young people to gain confidence, life skills and positively move onto independent living.
Key Responsibilities:

To lead a team supporting young people living across multiple sites in Cardiff
To oversee an engaging programme of meaningful activities to provide structure and purpose for young people
To enhance key local partnerships and deliver quality progress reporting to our Young Peoples Contract Manager and other internal stakeholders.

The successful candidate(s) will be able to:

Provide management, leadership and inspiration to our team, playing a lead role in recruitment and development of staff.
Demonstrate a thorough understanding of compliance and young people’s safeguarding with additional knowledge of homelessness legislation.
Exercise the principles of good financial stewardship
Hold the ability to work in sympathy with the spiritual principles of The Salvation Army

In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, satisfactory enhanced with the barred list adult and child workforce DBS Disclosure and proof of right to work in the UK
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident scheme Leader, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Customer Relations Manager

£40,000 + uncapped commission

Care Home Based

Full time

We have an exciting new role for a Customer Relations Manager based at Llys Herbert care home in Cardiff. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Llys Herbert through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.



Key Responsibilities:


Achieve targets for resident occupancy and average weekly fee.
Promote the care home and drive enquiries through events, sponsorships, and PR.
Communicate accurate information to prospective clients about our facilities, services, and prices.
Monitor competitor landscape and identify market opportunities.
Collaborate with the Home Manager and Head of Departments.
Complete all required reports accurately and on time.
Available for evening and weekend meetings and events as required.




What We're Looking For:


Consultative sales approach
Self-motivated, flexible, and enthusiastic.
Collaborative, sharing ideas and information.
Highly organised, managing multiple priorities.
Customer service oriented.




Why Join Care UK?


Dynamic, growing organisation dedicated to outstanding care.
Supportive, inclusive team environment.
Competitive salary and commission structure alongside a comprehensive benefits package.
Make a meaningful impact on residents’ lives.




We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!

About Us:

Care UK is an award-winning private care company with over 150 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Children’s Residential Service Manager, Cardiff, Wales
This is a small 6-bedded Children’s Residential Home.


Benefits
• Salary: £39K - £45K per annum, Plus Car Allowance
• Hours: 40 Hours per week, 52 Weeks per year.
• Contract: Permanent, Full Time.
• Pension Scheme, Health Care Plan, Blue Light Card.
• Free Online GP Service & Life Assurance.
• Free DBS (Disclosure & Barring Service).
• Flexible pay day scheme.
• Continued Training & Professional Development.


Employer
Social Care & Education Jobs are not the end employer but have been selected as an approved Recruitment Partner for this National Provider of Specialist Care & Education for Children & Young People. The company's values, ethos, and mission are very clear, forming the foundation for every one of their services. As an organisation, they focus on Specialist Education, Further Education & Residential School.


Your Role
You will be based in a college environment led by Specialist Tutors and Learning Support Workers. This is a fantastic setting for those leaving school at 16 to access specialist further education. It supports them with any learning or communication difficulties, providing additional therapy and behaviour support through a multi-disciplinary team. The college offers access to fantastic facilities and Tutors, whilst also partnering with local charities and employers.


Duties
As the Children’s Residential Service Manager, you will be responsible for leading and managing the care team. Your role will involve overseeing daily operations, ensuring compliance with regulations, and fostering a trauma-informed and supportive care environment for the Children & Young People living here.

• Staff management, leadership, and managing shift patterns.
• Delivering a high-quality, outcomes-driven service.
• Maintaining regulatory compliance.
• Providing excellent leadership and mentorship to the staff team.
• Supporting staff well-being and professional development.
• Conducting inductions, supervisions, and appraisals.


Criteria
• At least 2 years of supervisory or management experience in Children’s Residential Childcare.
• Level 5 Diploma in Leadership & Management for Residential Childcare or equivalent.
• Or willingness to work towards this qualification.


Apply
Social Care & Education Jobs are the UK's leading Recruitment Partner for Adult Social Care, Children's Residential & Specialist Education Providers. We will fully support you throughout your application, interview, and preparation for your first day!


Compliance
Successful applicants will be subject to pre-employment safeguarding checks, including an enhanced Disclosure and Barring Service (DBS) check.
This post is exempt from the Rehabilitation of Offenders Act 1974, which means job applicants must declare all convictions and cautions (including those "spent" unless "protected" under DBS filtering rules) to assess their suitability to work with children. We are committed to safeguarding and promoting the welfare of children and young adults in our care and are a disability confident and equal opportunities employer.


Due to the high volume of applications we receive, we are unable to respond to every application. If you do not hear from us within 48 hours, please assume you have not met the criteria on this occasion.

This role provides an excellent opportunity for a highly motivated, results focused individual to shape and deliver exciting projects of work within a National Strategic Clinical Network (NSCN) to support health boards/trust to improve the delivery of key health services across Wales. Within the newNHS Wales Executive, newly configured National Strategic Clinical Networks are a key component of the National Clinical Framework (NCF) model. NSCN perform the central role of the knowledge-to-practice element in the Learning Health and Care System laid out in the National Clinical Framework. Their position within the Executive enables them to play a role in fulfilling the expectations set out in the Executives Mandate and Remit Letter. Strategic Clinical Networks are an essential national vehicle for joint working between key stakeholders including NHS Wales, Welsh Government and the third sector to improve the outcomes and experience for the population of Wales. Integral to this is the need for continuous improvement and transformational change across a range of our services and approaches and the role of the Strategic Clinical Network is to support this at national, regional and local levels. As a Network Support Manager, you will play a pivotal role in enhancing healthcare outcomes and transforming healthcare delivery. In this position, you will be responsible for providing leadership and direction within the clinical network support teams, ensuring the efficient operation and alignment of clinical networks with organisational goals and work plans.The role will monitor and report against identified key performance indicators, using a variety of data sources. They will lead in stakeholder engagement, and communication strategy, building effective relationships with clinical and managerial colleagues both internal and external to the NHS Wales. Your expertise will be crucial in driving collaborative efforts among healthcare professionals, facilitating data-driven decision-making, and implementing innovative solutions to address healthcare challenges.

About the Role

Base Location: Reading, Cardiff or Perth - this is a hybrid role working a minimum of two days a week from the office at one of the advertised locations.

Salary: £41,583 - £48,296 + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

What is the Role?

As a Sales Support Team Manager you will be part of a management team responsible for co-ordinating, motivating, encouraging and empowering your team to contribute to Business Energys overall success. Your role will include:

- Coaching and mentoring your team, delivering regular team meetings and one to ones.

- Managing performance, SLA's, resource and time management.

- Building relationships with all stakeholders and ensure your team deliver industry leading customer service.

- Monitor work volumes, identify trends and apply available resource to appropriate business activities based on their level of priority.

What do I need?

To be considered for this role, we would love you to have:

- Previous experience within a Managerial role within a Sales or Customer Service environment.

- Strong analytical skills with a methodical approach, good organisational skills and focus on attention to detail ensuring.

- Interpersonal and communication skills, with experience of leading, inspiring and developing your team.

- Good organisation skills, high professional standards and accuracy.

- A good knowledge of Microsoft Office packages, Word and Excel are required.

About our Business

The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.

In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.

Whats in it for you?

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Lynsey on 01738 340426.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job description / Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Information about the Team – This role is within the Strategic Support, Policy and Change Team in HMPPS Wales. This team is part of the Strategic Support Assurance and Administration Directorate. The team has a broad remit that includes change management, business planning, Welsh policy, risk management and leading on the estates strategy.

Additional Information - This is an exciting project management role working at the frontline of change delivery across HMPPS in Wales (both Probation and Prison) . The postholder will support the Senior Project Manager to manage and deliver change across Wales.

Overview of the job

The Band 7 Project Manager has the authority to run a small project or initiative on a day-to-day basis on behalf of the project board / SRO. They are responsible for ensuring that the project produces the required products within the specified tolerances of time, cost, quality, scope, risk and benefits. For larger projects, they will manage particular aspects of the work / workstreams and report to the Band 8 or 9 Project / Programme Manager.

This could be considered a developmental role for staff who aspire to manage larger projects in their own right at Band 8 or 9 and support will be offered to ensure progression to higher levels.

Summary

The Project Manager will require professional expertise in the effective use of project methodologies and techniques in managing a variety of projects and the day to day delivery of the project team.

The job holder will be responsible for managing the project to support a result capable of achieving the benefits defined in the Business Case.

Proud member of the Disability Confident employer scheme

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The Band 5 Business Support Manager will play a crucial role in ensuring the smooth and efficient operation of our busy IPC team. You will be responsible for providing comprehensive administrative and business support, managing day-to-day operations and supporting the team in delivering high-quality care. Key responsibilities: Provide effective business support to the IPC team, including diary management, high quality minute taking and coordinating meetings, reports and various project support work. Oversee financial administration, including budget monitoring, procurement and invoice processing. Will require knowledge and experience of using Oracle. Assist in the preparation or reports, presentations and data analysis to support decision making. Manage HR related tasks such as recruitment, onboarding and staff development. Will require knowledge and experience of using ESR and Trac systems. Liaise with internal and external stakeholders, ensuring clear communication and collaboration. Develop and implement efficient administrative processes to improve workflow and productivity. Maintain accurate records and ensure compliance with organisational policies and procedures.

The Governors of Mary Immaculate High are looking to recruit a Learning Resource Centre Coordinator to the school. The LRC coordinator will work in our LRC base primarily with some Learning Support Assistant time with pupils with various educational or medical needs.
We can offer full or part-time roles that could work flexibly for staff. The role is term-time only.