Total 212 Manager level Customer Service job vacancies in Crowborough, East Sussex, TN6 1ED

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

We are looking to recruit a professional and experienced Project Manager to join our long running Housing Related support service in North East Lincolnshire. Working alongside a team of support workers, and the Mental Health Operations Manager, you will ensure the service provides flexible and bespoke, outcome-focused support packages to vulnerable single people, couples and families and expectant mothers over the age of sixteen to maintain their accommodation independently or who require HRS to access accommodation.

You will offer support the Operations Manager to line manage a staff team to ensure that they are working to meet service user goals and aspirations. You will also undertake a range of holistic assessments. You will work in a strengths based way to understand service user needs, and risk, creating support plans and accurate records on our ECCO system.

You will have an eye for quality and a high level of empathy. You will promote a positive culture in our service and work to ensure that our service users meet their potential.




Vacancy Reference Number: 71870

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number




Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.




We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.




We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme.

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Total remuneration range $149,914 to $158,607 pa
Full-time continuing appointment
Toowoomba, Springfield or Ipswich campus


Total remuneration range $149,914 to $158,607 pa
Full-time continuing appointment (36 hours/week)
Toowoomba, Springfield or Ipswich campus

At UniSQ, Australias leading regional University, were committed to innovation, excellence and providing an exceptional experience for our students and staff. Our ICT Client Support team plays a vital role in delivering high-quality, proactive services to ensure a seamless ICT experience across all UniSQ campuses.
As we enter a period of transformation and innovation, were looking for a dynamic Service Delivery Manager to lead our ICT contact centre to ensure our support processes, incident management and resolution delivers an exceptional standard of service across the University.
Who you are
Youre an agile, innovative leader with a passion for service excellence and process improvement. You
... Click here to view more detail / apply for Service Delivery Manager

Want to make a difference?

Adult Social Care is committed to making a difference to the people of West Sussex. You can help us to that. We are looking for people who get things done. An experienced and exceptional Commissioning Manager who can lead on projects alongside external service providers and internal teams to develop key areas of our business. This post will have a specific focus on managing commissioning projects to improve services for vulnerable older people who have Care Act eligible care and support needs.

About you

You will be a highly motivated person with well developed analytic, literacy, numeracy, problem solving and project management skills which enable you to produce technical reports which make evidence-based recommendations. You will have a strong understanding of the important role that Adult Social Care can play in people's lives and a commitment to making the customer experience better. You will know how to work collaboratively with people across a large, complex organisation, using developed communication, organisational, interpersonal and persuasion skills to build consensus for change and to successfully embed new ways of working. You will have the ability to use qualitative and quantitative evidence-based solutions and keep the customer at the centre of everything you do. You will have experience or an excellent understanding of working in a public sector environment. You will have a relevant post graduate professional qualification or equivalent experience which demonstrates that level of applied knowledge and understanding to deliver the role.

Experience and Skills

The ideal candidate will have the following skills and experience:

• Strong project management experience
• Excellent organisational skills
• Ability to analyse data effectively
• Experience in Commissioning in adults social care setting (or relevant setting)
• Demonstrable success in leading and managing a team
• Have the ability to use qualitative and quantitative evidence-based solutions
• Experience or an excellent understanding of working in a public sector environment.
• A degree or equivalent qualification or experience which demonstrates that level of applied knowledge and understanding to deliver the role.

For more information on the Key Skills as well as the Qualifications and/or experience required, please read through the full Job Description.

About Us

The Older People's Commissioning Team, part of West Sussex County Council's Adults Social Care Department, works with a range of resident representatives, service providers and internal teams to commission services that support older people with care needs to live the lives they want to lead. In this role, you will be an important part of the work, ensuring that services and solutions are available to people across the county to meet the care and support needs of our residents.

Take a look at our Commissioning campaign page for further information on the work of the commissioning teams - https://www.westsussex.gov.uk/campaigns/careers-in-the-adults-commissioning-service/

Team members are genuinely valued, respected and there is an emphasis on work life balance. Hybrid working helps us deliver a great service and we enjoy the flexibility this provides. For this role, hybrid working currently means the team work together in the office at County Hall Chichester on Wednesdays, with remote working for the rest of the week generally.

West Sussex values and nurtures talent, and we're committed to helping you fulfil your potential. You will be offered a supportive, friendly and collaborative environment to grow and develop your career and skills. We strive to improve our ways of working, so putting your ideas forward, however big or small, will be fully encouraged by colleagues and our experienced leadership team.

About the Job

Salary: £53,350 - £57,005 per annum
Working Pattern: Full time, 37 hours
Contract Length: Permanent
Location: County Hall, Chichester - Hybrid Working with required travel across the county*
Closing Date: 1st December
Interview Dates: Week commencing 9th December

We are looking for an experienced Commissioning Manager who is passionate about making a difference and skilled at leading people and change. The successful applicant will support the development of proposals and business cases for transformation, support procurements, monitor and manage large budgets, performance and risk, adapting to ensure effective delivery of strategy and plans, commencing with the Care Homes Framework.

Our Commissioning Managers work collaboratively with people across a large, complex organisation, using developed communication, organisational, interpersonal and persuasion skills to build consensus for change and to successfully embed new ways of working. As such it is imperative to have strong networking and relationship management skills.

We strongly encourage you to have an informal chat with Angela Yphantides on before applying, especially if you have experience in other areas of commissioning and you aren't sure whether to apply.

Take a look at our Commissioning campaign page for further information on the work of the commissioning teams - https://www.westsussex.gov.uk/campaigns/careers-in-the-adults-commissioning-service/

* Please note that you will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Council pool cars and pool bikes are available.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.

Epworth HealthCare is Victoria?s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia?s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. 
Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.
In this Full-time role, based in Box Hill, you will be responsible for the end to end process of patient admission and ensure this is managed effectively and efficiently. You will be part of the Patient Services team and report to the Operations Manager.
You will make an impact by:

Leading and modelling an environment that is focused on customer service, clinical care and patient experience.
Lead and manage a process of continuous improvement.
Actively lead
... Click here to view more detail / apply for Patient Services Centre Manager

Responsibilities:

• End to end stakeholders management

• Manage customer support after the conclusion of the contract

• Responsible of transparent and traceable billing of contracted services

• Single point of contact for all issues and requests with regard to steering, planning and controlling the services to be provided by T-Systems

• Manage continuous improvement of interaction with regard to Customer-to-Customer processes

• Accountable for projects and major orders or services, i.e. more complex services which are not in the scope of regular operation

• Coordinate external suppliers (subcontractors)

• Establish a coordinated and timely service reporting, conducting service reviews and controlling service levels

• Implement changes in line with the contractual stipulations and in cooperation with the units involved

• Propose measures for continuous improvement of service performance

• Identify opportunities and topics in areas where T-Systems has profound experience and is capable of contributing to the customer’s added value beyond the contractually agreed scope of services

• Coordinate operational and strategic targets with the customer.

• Single point of contact to the customer for all non-contractual and non-commercial items including relevant liquidated damages

• Plan, organize and leads regular progress meeting

• Close cooperation with Operation Manager to provide service operations maintained to contractual service level requirements

• Adherence to accreditations / certifications as required, including but not limited to ISO 20000 and ISO 27001

• Driving continuous improvement within the services provided which are evidenced through customer satisfaction ratings

• Driving innovation in Service Operations to improve quality of service and cost efficiency

• Provide ‘Out of Hours’ management escalation for severe business impacting issues

• Ensure conformance to T-Systems’ and the local/global security policy in close cooperation with Customer Security Manager

General Requirements:

• Planning and control of existing revenue and of service delivery in time / quality / costs

• Contract implementation in commercial systems as well as initial and formal ordering

• Ordering of internal / external deliveries including order processing and project contracting of multidisciplinary project teams (e.g. transition and implementation projects)

• Quality monitoring at the contract level

• Ensuring agreed terms of delivery and services

• Project management of small to medium customer deliverables

• General knowledge of IT Infrastructure, Cloud Concepts and Digital Transformation

Communications / Reports

• Regular communications with customers for delivery and services within the contractual framework. Face to Face, virtual, email and telephone based.

• Contact person for the customer for commercial matters within the contractual framework in coordination with the account teams

• Handling of customer complaints and escalations within the framework of the complaint management process

• Conduct customer service reviews and track derived measures and activities

• Regular communications with Operations and Sales for performance and quality

• Providing the agreed invoicing data

• Tracking invoice payment

• Customer reporting / SLA monitoring according to customer requirements, management reporting (technical and SLA)

• Ensuring high customer satisfaction – including measurement process

Sales Process

• Driving the up-selling and cross-selling sales process within the account

• End-to-end ownership of the sales to delivery process (feasibility, time, quality, budget)

Financials

• Responsibility for revenue, expenditure, gross profit and complete invoicing

• Responsibility for budgeting and forecasting revenue, gross profit of contracts (existing business) in coordination with account team

• Ensuring capacity management to secure the required Service line tasks

• Responsibility for contract management and controlling (internal and external)

Language Proficiency

• Able to speak and write fluently in Japanese and English (for Japanese speaking customers)

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• · Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• · Developing goals for the development team and business growth and ensuring they are met.
• · Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

An exciting opportunity has arisen for the role of Post Adoption and SGO Support Team Manager with Northamptonshire Children’s Trust Voluntary Adoption Agency.

As the team manager, you will be responsible for managing both the Post Adoption Order and SGO support team within the Adoption Agency to develop and deliver high quality support to children, young people and their families subject to an adoption or special guardianship order in line with the appropriate regulatory and legal frameworks, building on the progress already made in achieving the Ofsted judgement of GOOD in January 2021.

You will be pivotal in maintaining collaborative working relationships with colleagues within the Children’s Trust, Family Adoption Links Regional Adoption Alliance and partner agencies to ensure that services are developed and delivered to meet the needs of families within the context of the modernising adoption agenda and the Kinship Strategy.

You will be joining a highly motivated and skilled team of practitioners and managers who aspire to deliver outstanding support to families and to developing and delivering services in line with learning from research, feedback and best practice models.

We welcome the opportunity to speak to any interested candidates so please feel free to email: Marie.Strydom@nctrust.co.uk and they can agree a mutually agreeable time to call you

Interviews are planned for 25th November

Our benefits

We are committed to continuous improvement, building a skilled, knowledgeable, and flexible workforce alongside promoting innovation and creativity whilst keeping children, young people and families at the heart of all we do.

We really value our workforce and offer you a great benefits package including:

• SWE Registration paid yearly
• Recruitment Welcome Bonus of £2,200
• Relocation costs of up to £8,000
• 28 days annual leave, plus 8 Bank Holidays (pro rata for part time) and an additional 5 days, after 5 years
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
• Opportunity to purchase up to 25 days annual leave
• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
• Flexible and family working arrangements including enhanced maternity benefits
• A permanent, supportive and inclusive management team where you will be empowered to make good professional decisions
• Extensive Learning & Development and career development opportunities
• Subsidised town centre car parking scheme

What will you be doing?

As a team manager, you will be responsible for overseeing the day-to-day delivery of the work of the post approval support team.

You will be providing line management supervision and support to practice managers social workers and family support workers within the team to ensure the promotion of high quality, responsive and evidenced based interventions for children, young people and their families.

You will maintain an oversight of practice standards and compliance using case auditing and monitoring of service KPI’s and work collaboratively with the service manager to develop and improve practice in line with the service plan.

You will work with the service manager to review and develop practice and policy in line with changes to regulation and legislation and in response to local and national developments including learning from research.

About you

We are looking for someone who is passionate about developing and delivering high quality services for Children, Young People, and their Families. Northamptonshire Children’s Trust have a Relational Practice Approach and the pillars that empower best practice include Trauma Informed Approach, Systemic Practice and Signs of Safety. Post qualification and training in related methodologies and tools will be beneficial. You will have a creative and flexible approach that will support the service as we move forward.

You will have experience of supporting staff and stakeholders through change and have a commitment to maintaining a culture in which staff, children and families feel supported and are involved in practice development.

We are looking for someone who can develop and maintain respectful, collaborative working relationships with key stakeholders.

You will have had previous experience of working and managing within a social care setting including within adoption services and as such a working knowledge of the Adoption Regulations, NMS and the legislative framework within which Adoption services operate. Experience as ASA and the Adoption and Special Guardianship Support Fund (ASGSF) claims and measuring outcomes.

Previous experience of working within a VAA alongside a Children’s Trust would be beneficial but is not essential.

You will be a qualified social worker registered with Social Work England

About us

At Northamptonshire Children’s Trust, children, young people and families are at the heart of all we do – in every decision we make and every action we take. Our mission is driven by the unwavering commitment to achieving the best outcomes for them. The Trust is wholly owned and funded but operationally independent from the Councils.

Our workforce are our most valuable asset and are pivotal to making the services and support we offer to children, young people and families who need us to be the absolute best we can be.

We value our colleagues and empower them to be able to do the best job of their lives every single day, working in a culture of support and kindness where achievements are celebrated and creativity is very much welcomed.

At NCT equality, diversity and inclusion are part of us and in everything we do, to enable all colleagues to develop and thrive in our organisation.  We are a disability confident employer and have a commitment to care leavers who we guarantee an interview if they meet the essential criteria.

Join our dedicated team and be a part of an organisation where your work makes a real difference.

Key Responsibilities:

Supervise and manage the daily operations of the home, ensuring compliance with regulatory standards.
Manage internal audits and checks ensuring action plans are recorded and followed.
Oversee the admissions and discharge process including assessments.
Manage all necessary CQC notifications, including DOLS approvals.
Collaborate with staff to create and review individualised care plans that meet residents’ needs.
Lead and mentor the team, providing training and support to enhance their skills in delivering quality care.
Efficiently manage staff rota and annual leave to maintain optimal care staffing levels.
What we’re looking for :

Registered Nurse (desirable): A background in mental health nursing is preferred but not essential.
Proven experience in a managerial role within a healthcare or nursing home setting.
Strong knowledge of compliance regulations and best practices in elderly care.
Excellent communication and conflict resolution abilities.
Strong leadership skills to support and nurture a team.
Passionate about person centred care.
Benefits of joining our home:

Comprehensive induction and commitment to ongoing training and development.
Active senior management support.
28 days holidays (including bank holidays).
Workplace pension scheme.
Long Service Awards.
Progression within the organisation for the right candidates.
Refer a Friend Scheme - T&C's Apply

https://www.kindredcare.org/home/sunhill-court-nursing-home-worthing/

Everyturn Mental Health has a fantastic opportunity to join us and take operational responsibility for Crisis Teams that deliver non-clinical crisis support to the local communities.
You will oversee our crisis teams and safe havens that directly work with people experiencing mental health crisis to ensure that commissioned targets are met and exceeded.
Key Responsibilities

Lead a team of approximately 5-7 direct reports who manage our crisis teams to deliver non-clinical crisis support to the local communities to ensure that high quality service provision is delivered to all those requiring our services.
Analyse reports supplied by direct reports to ensure they are accurate before reporting back to the Head of Community and Crisis and commissioners to ensure that KPI’s are accurately stated and contracts are adhered too.
Provide the escalation point for informal complaints, investigate and seek to resolve complaints in a timely fashion to a satisfactory outcome.
Manage the day-to-day operational risk for the teams, providing an escalation and decision making point for the teams escalating further (Safeguarding Lead) if required to ensure appropriate action taken.
Delegated authority on crisis budgets, exploring opportunities for efficiencies, highlighting issues and concerns for financial sustainability.
Manage the team to provide performance metrics, that enable the postholder to suggest data driven improvements to the services, that support with a culture of continuous improvement.
Maintain and develop a key stakeholder engagement, with statutory and non-statutory services to support with awareness of the crisis service pathway.
Undertake any reasonable duties/responsibilities to meet the needs of the organisation.

About you
Essential Requirements:
To be successful in this role, the following are essential: Relevant Management / Leadership Qualification or equivalent experience
Desirable:
Professional registration / qualification i.e RMN / General Nurse
What we offer in return
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day
Enhanced pension
Wagestream - ability to release earnings, giving you instant access to your pay
Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
Enhanced life assurance scheme, payment being three times your annual salary
Plus, many more great benefits on offer

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.