Total 4 Manager level Customer Service job vacancies in Farnham, GU9 9QL

Clinical Unit Manager

43 Waverley Lane, Farnham, Surrey, GU9 8BH.

CQC rating: Good

Carehome.co.uk rating: 9.7/ 10

£18.91- £23.33 per hour, depending on experience .

48 hours per week.

12 hour shifts 8am-8pm , alternative weekends.

Welcome bonus*



We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.



You'll help us make health happen by:

• Whether you're taking charge of a unit or a floor, you'll promote our resident's independence, choice and dignity by ensuring that the team provide the highest standards of care at all times
• With the help of your team, you'll assess each resident's wellbeing - making sure their physical, emotional and social needs are met - always maintaining accurate records
• Delivering clinical guidance to your team, you'll lead by example; motivating and mentoring the team to ensure the safe, smooth and efficient running of the care home
• You'll build lasting relationships with the residents and the people they care about, as well as caring about the home itself - fostering a sense of community
• Creating and developing strong relationships with local partners, you will liaise with these partners, playing an important role in raising the care home's profile in the local area and beyond

Key Skills / Qualifications needed for this role:

• A Registered Nurse with a valid NMC pin and a genuine commitment to adhering to the NMC Codes of Conduct and expanding your professional development
• You're passionate about caring for the elderly and have a flair for helping people maintain their independence, choice and dignity
• An effective communicator who's able to build strong and honest relationships with residents and their families
• Someone who's ready to use their clinical experience to lead, motivate and mentor a team - who's able to delegate effectively and promote excellent customer service and relationships.
• A respectful and compassionate team player with the belief in giving your personal best.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• 28 days holiday
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Free meal on every shift
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?



We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.



We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.



Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.



If you require information regarding this role in an alternative format, please email:



* Your starter bonus will be paid to you in the next available pay run once you have completed four weeks' service and will be subject to deductions for tax and NI.

** Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer.

Job Description

Registered Care Home Manager

Salary: Up to £40,000

Our client is currently looking for an empathetic and skilled Registered Care Home Manager to oversee the day-to-day operations of their care home. The successful candidate will possess strong leadership abilities, exceptional communication skills, and a comprehensive understanding of health and social care management, particularly in providing support for individuals with physical and learning disabilities.

Qualifications

• Level 5 in Health and Social Care (Management)
• Proven experience as a Care Manager, with a proven track record of achieving excellent results
• Strong knowledge of health and social care regulations, policies, and procedures
• Excellent communication, organization, and problem-solving skills
• Compassionate and dedicated to providing person-centered care for residents

Benefits:

• Free DBS check
• Blue light card
• Contributory pension scheme
• Competitive annual leave, with the option to buy and sell
• Life cover
• Employee assistance programme
• Wagestream - access your par before payday

Responsibilities

• Oversee the delivery of high-quality care and support to residents in the care home
• Manage and lead a team of dedicated care staff, providing guidance and support as needed
• Ensure compliance with all relevant regulations and standards in the care industry
• Develop and implement care plans tailored to the individual needs of each resident
• Build and maintain strong relationships with residents, their families, and external healthcare professionals

Reference: WILL79648/DB

INDNUR

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job reference number 315205
Lead Customer Operations Manager
£43,677
- £48,045 (dependent on experience) plus £2,000 allowance, potential 10% bonus and 25 days annual leaveFull time, PermanentFarnham Delivery Office, 107 West Street, Farnham, GU9 7LQ
At Royal Mail we deliver more.

ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

Shift Patterns

Monday to Saturday, 5 days out of 6 with a rolling day off, hours between 07:00
- 15:12
THE ROLE
As a Lead Customer Operations Manager, you’ll be responsible for leading and developing a team of Customer Operations Managers (COM) to take ownership and accountability to deliver results across a balance scorecard. Whilst at the same time deploying significant transformational changes.

You’ll be the point of contact for external stakeholders and hold the responsibility through delegation, coaching and support to ensure all COMs complete tasks to time and quality, delivering the scorecard performance.

You’ll produce the weekly resourcing plan and ensure all COMs deliver towards this. Leading on safety will be key, ensuring each COM completes their safety tasks and the unit’s specific PIC tasks are accomplished, alongside confirming each COM is managing their fleet, and the unit hits overall targets.

Furthermore, you’ll also have full accountability for your Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running of all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union, taking the lead for the unit, to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.
WHAT YOU’LL GET
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy.

Then there are all the excellent benefits that come with your role, such as free health and wellbeing support for you and your family through our Help@Hand service and a private medical assessment. MyBundle provides benefits such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more.

There are also all the exciting career opportunities that come with leading a team and driving key decisions in one of the UKs largest employers. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
ABOUT YOU
Are you looking for a job that delivers more? When you join Royal Mail, you join an organisation that achieves something extraordinary every day. We’ve been trusted by the nation for more than 500 years. You’ll be at the heart of your community, vital to your team, and part of an organisation that delivers for the nation.

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.
NEXT STEPS
Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.



We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Monday 26th August 2024. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #LIMRT

Proud member of the Disability Confident employer scheme

Registered Care Home Manager - Required for Carter House Care Home, located in Raynes Park
Salary: £65,000 to £70,000 + Bonus (up to 10% per annum) & excellent benefits Are you an experienced registered care home manager who has a passion for high quality care?
Carter House Care Home is situated in Raynes Park, South West London and offers the highest standard of residential & dementia care in a modern & homely setting.
Country Court Care are one the fastest growing Award Winning, 5* care providers and we are passionate about providing the very best care to our residents. We are proud to be a family run business that has grown over the years to a family of over 2,800 employees and 40+ nursing and residential care homes. Our philosophy is ‘our residents and their families are at the heart of everything we do’.
The Registered Care Home Manager Role:
Our Registered Home Manager role is like no other… Its challenging and busy but also amazingly rewarding!
As a Registered Manager, you will be responsible for ensuring the very best person-centred care service is provided to our residents whilst promoting their interests and understanding their needs.
You will effectively manage your staff, providing information, guidance and on-going supervision and support, recruiting and onboarding new staff and continually develop and encourage your team.
Working with your Area Manager you will continually ensure that Country Court’s business objectives and the Care Quality Commission compliance criteria are met, by cultivating good working relationships with all your stakeholders and actively work in a Collaborative way to ensure our service and care levels are outstanding.
You will have full commercial control and work closely with the Customer Relations Team to ensure that optimum occupancy is maintained in your home by creative marketing strategies ensuring cost control over fees and staffing.
Using various systems you will be submitting regular management Information reporting on all aspects of the homes, from occupancy levels, fees, budget controls and staffing.
You will also be working closely with the Hospitality and Maintenance teams to ensure the best standards in the homes environment, including food presentation standards, housekeeping standards and the care and maintenance of residents' clothing and building.
About You:
As well as sharing our values of passion, compassion, and caring nature you will also have the following:

Be no stranger to a busy, challenging Care Home Management role with at least 3 years’ experience as a Registered Care Home Manager with CQC
Experience and knowledge of working in dementia care
Have a proven track record in management and delivery of high-quality care within a residential setting and financial management planning.
Proven experience of managing a care team, encouraging, leading and motivating others.
Strong understanding of safeguarding, compliance and care inspectorate.
Passionate, driven, confident and resilient Leader
Have excellent communication skills with a natural ability to lead, motivate and inspire your team

And in return you’ll get!
You will be joining a family business and working alongside a real team-spirited group of people. You will also benefit from our generous range of benefits which include:

30 days holiday (FTE) (including bank holidays) with the ability to increase up to 35 days per year based on service, increasing each year
Exciting opportunities for career progression (and we have lots of staff who can tell you about their progression!)
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications
Annual Company and Personal Performance based Bonus Scheme*
Pension contributions
Paid for DBS Check
An excellent range of discounts for restaurants, shops, cinemas, days out and more!
Annual Staff Awards Programme across all our Homes celebrating our great staff

Apply Now: If you have the unique qualities and share the values required for this exciting role and want to work with an organisation that provides the type of care you’d expect for your loved ones.