Total 27 Manager level Customer Service job vacancies in GL1 3DR

What's involved with this role:

Interim Head Of Integrated Commissioning - Health & Social Care

Reference no: Gloucestershire 5258590

Pay Rate: up to £41.99 per hour PAYE depending on experience

37 Monday – Friday, normal working hours

This opening assignment is for 4-5 months

City: GLOUCESTER

Hybrid working - once a week in the office is substantial.

The ideal candidate needs to be able to hit the ground running with experience within Adults commissioning at a managerial level.

Head of Integrated Commissioning for the County Council and Gloucestershire ICB with responsibility across intermediate care. The person would need to line manage a team of eight commissioners across both organisations and take responsibility for a significant commissioning workload

Work collaboratively within an Integrated Commissioning Management Team and across organisational boundaries to ensure the system’s vision is translated into real services on the ground. Lead on the strategic planning and development of services which support the system flow in Gloucestershire on behalf of Gloucestershire ICB.

This post is also responsible for coordinating work with commissioning leads for Older People, Disabilities and Mental Health Adult services on strategic cross-cutting issues, ensuring effective links across all aspects of people accessing Health & Social Care services.

Key responsibilities:

Intermediate Care / Early Intervention Offer / Prevention
Reablement
Therapy
Local Authority Occupational Therapy (and review recommendations)
Community Therapies
ABI pathways and other related issues
Neuro Pathway
Equipment
Technology Enabled Care
Hospital Discharge Pathway – P0 / P1 / P2 / P3
Section 75 (GCC-GICB)

Qualifications:

Educated to masters level or equivalent level of experience of working at a senior level in a specialist area.

Knowledge:

Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master’s level equivalent
Must have detailed working knowledge or experience of managing payment flows to providers across the Health & Social Care system for example experience of working with payments processes such as ContrOCC and Caretrack. Should have an appreciation of the relationship between the various statutory bodies such as the DoH and individual provider and commissioning organisations.
Working knowledge of Microsoft Office with intermediate keyboard skills.
Extensive knowledge and experience at a ‘Head of Service Level’ for Integrated Commissioning and working within an integrated Local Authority and ICB partnership and an understanding of the National policy that governs this area.
Working knowledge of commissioning within the key team responsibility areas to be able to make an immediate impact.
Must have an understanding of the background to relevant national policy and appreciate the implications of this on all elements of the Health and Social Care system for example - System flow and the requirements

Experience:

Extensive experience of working in a collegiate way with CQC, both within GCC as a provider of statutory services and with individual provider organisations that are commissioned to provide community based social care services.

Skills & Abilities:

Problem solving skills and ability to respond to sudden unexpected demands.
Skills for direct line management and staff work allocation management.
Skills for delivering results through managing through others and using a range of levers in the absence of direct line management responsibility.
Skills for managing relationships with a range of different stakeholders.
Ability to analyse complex facts and situations and develop a range of options.
Strategic thinking – ability to anticipate and resolve problems before they arise.
Ability to work on own initiative and organise workload, allocating work as necessary.
Ability to make decisions autonomously, when required, on difficult issues.
Ability to carry out procurements for highly detailed, high value contracts that require analysis, comparison and assessment.
Able to work in a collegiate way to provide and receive highly complex, sensitive and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential group


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
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Job Ref: Gloucestershire 5258590


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Head of Commissioning

Duration: Initially 3 months
Hours: 37 hours per week
Rate: £48-53 umbrella an hour (£37-£41 PAYE an hour)
Location: Gloucester (once a week in the office)

Gloucestershire County Council are looking for an Interim Head of Integrated Commissioning to join their team with responsibility across intermediate care. As the Head of Integrated Commissioning, you will:

• Line manage a team of eight commissioners across both organisations and take responsibility for a significant commissioning workload
• Work collaboratively within a Integrated Commissioning Management Team and across organizational boundaries to ensure the system's vision is translated into real services
• To lead on the strategic planning and development of services which support the system flow in Gloucestershire
• Be responsible for coordinating work with commissioning leads

Requirements

• Extensive knowledge and experience at a Head of Service Level for Integrated Commissioning
• Recent working knowledge of commissioning
• Experience within Adults commissioning

For further information on this role, please email jemma.molloy@servicecare.org.uk

Children's Home Registered Manager

Job Type: Permanent
Location: Gloucester
Salary: £52,265 - £56,050 per annum dependent on experience

About the role:
To lead, manage and be accountable for a large team of 19 wte residential staff, plus 2 ancillary staff, in the delivery of statutory duties to young people. This children's home is unique in that it comprises 8 beds, including 4 semi independent, self-contained flats for young people aged 16+ in preparation for moving onto independence. There is also the potential to continue caring for young people as they reach 18yrs, if they are not yet ready to move into the community. The manager's assessment of this aspect of service delivery will always need to be approved, on an individual basis (and in line with the resident's needs) by Ofsted, the regulator.

Requirements:

• Level 5 Diploma in Leadership and Management for Residential Care (or nearing completion/able to begin the programme) or an equivalent qualification e.g. Degree in Social Work (or equivalent
• Evidence of continued professional develop
• Full UK driving license
• DBS clearance

Benefits:

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• Option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Family friendly policies and benefits to help support you and your family
• Supportive and positive working environment with regular, robust supervision
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to work scheme
• Links to employee networks such as Prism (LGBT+) and the Young Employees Network
• Career development and qualification opportunities
• Access to our Social Work Academy

If this a role you're interested in, please send me your CV and Cover Letter to jemma.molloy@servicecare.org.uk or give me a call on 01772 208964 to discuss the role in more detail

Assistant Head of Adult Support Services

Duration: Initially 6 months
Location: Gloucester
Hours: 37 hours per week
Rate: £34 umbrella an hour (£27 PAYE an hour)

Gloucestershire County Council are looking for an Assistant Head of Adult Social Care Support Services and Business Development to join their team. This role will be office based initially with the view of moving to hybrid in the new year.

As the Assistant Head, you will:

• Play a pivotal role in shaping the future of adult social care services, which align to the Care Act 2014 and the CQC framework
• Be responsible for promoting and driving service development and change in the Customer Services Team
• Drive initiatives that not only meet but exceed customer expectations, ultimately contributing to the success and reputation of the services.
• Be responsible for innovative solutions, customer journey, partnership and collaboration, strategic planning/compliance and governance

You will receive a robust induction programme, buddy system (during probation) and the opportunity to access coaching and mentoring.

Requirements:

• Experience in adult social care, service transformation and budget holding/management/monitoring
• Proven experience of developing and delivering challenging business plans and achieving targets through strong performance and resource management
• Experience of leading and successfully delivering major projects.
• Substantial post-qualification experience of working in statutory health or social care setting
• Professional qualification in relevant field (degree or equivalent level professional qualification

If this is something you are interested in, please send your CV to jemma.molloy@servicecare.org.uk

Main Responsibilities

We have a fantastic opportunity to lead our dedicated team in promoting sustainable waste management at our Household Waste Recycling Centres!

As a Household Waste Recycling Centre (HWRC) Team Leader you will:

• Be able to effectively lead and motivate a team to help maximise the quality and number of materials separated for recycling.
• Plan and organise the activities on site, organise staff responsibilities and be the face of Staffordshire County Council to on site visitors and, where required, deputise for the HWRC Supervisor.
• Be a great communicator and be able to demonstrate a positive and encouraging leadership approach.
• Have experience using IT systems and be confident using Microsoft office software.

Your day-to-day duties will vary, and may include the following:

• Helping the public use the site in a safe manner, adhering to all Health and Safety guidance.
• Being the accountable fire marshal and first aid trained responder on site.
• Providing friendly, informative and professional customer service.
• Protecting yourself and your team by promoting high standards of health and safety.
• Safely operating equipment and machinery and reporting any faults and issues.
• Working with commercial traders, providing advice and handling payments.
• Reporting unauthorised waste depositing and promoting environmental sustainability.
• Supporting other HWRC teams as part of the Staffordshire HWRC Network.

This role is based at our Stafford location.

The Ideal Candidate

You will have:

• A Certificate of technical competence in Hazardous Waste Transfer (Ideal, not essential to role)
• Experience of leading a team
• Working knowledge of health and safety legislation and operations
• A flexible approach to duties, willing to learn and be trained
• Good verbal and written communication skills – to facilitate inductions, training and communication with site staff, management, clients, contractors and the public
• Strong numerical and literacy skills and paperwork and recording skills
• An understanding of recycling and recyclable materials is an advantage
• Trained First Aider, or willing and capable of being trained
• A Full UK driving licence
• Experience in operating a above 10ton 360 wheeled excavator. ( or willing to learn)
• Experience in the operation of Household waste recycling centres (HWRC'S)
• Good attention to detail
• Willing to work weekends and Bank holidays

For more information, please contact Danny Wraxton at danny.wraxton@staffordshire.gov.uk

Potential interview date will be: Week commencing 2nd December 2024

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Proud member of the Disability Confident employer scheme

Financial and contractual performance and financial reporting Responsibility for PCN financial performance Produce an annual statement of Income and expenditure for PCN auditors Provide quarterly financial reports to network practices Business Planning and PCN Strategy Development Lead the development of a 5 year strategic plan Support change and monitor practice PCN DES performance Identify new income streams and new services Support, develop and evaluate strategic development of all services Apply for PCN development funds and resources and support the network achieve its objectives. Support PCN development nationally and advise the Clinical Director and member practices on initiatives, policy development, best practice and funding streams Provide digital transformation leadership to the PCN, including production and implementation of a digital transformation strategy. Meetings Support all PCN meetings, lead and chair as required, ensure actions are completed and documents shared appropriately Act as PCN representative on countywide PCN Manager meetings and other relevant meetings with the ICB and other partners Act as point of contact for the Clinical Director and practices, screening communications and correspondence Encourage and foster effective working relationships between the PCN networks and other local healthcare networks Work with member practices to consolidate the network, promoting its ethos and values Attend county digital transformation meetings Bids/Contracts: develop, sign off and responses Review PCN service specifications, identify KPIs and key deliverables Prepare and present Business Cases to the PCN practices Work with member practices to ensure that all obligations under the agreement are met and network practices are fairly and equitably remunerated. Oversee performance dashboards and support practices to implement remedial actions where needed. Represent the interests of the network at contract meetings with other bodies such as the ICB Present data to member practices, PCN clinical leads, Clinical Director and other stakeholders related to network performance HR/Workforce planning Lead and manage HR, performance, development and appraisal of network staff with clinical support where required Manage workforce returns as required by NHS England/Gloucestershire ICB Lead on all PCN workforce planning and proposals for PCN Act as a line manager for relevant ARR roles Attend ARR staff team meetings as required. Liaise with Practices about PCN-funded practice staff Communication and Engagement Maintain effective and timely communication with network practices, clinical director and network employees Communicate with network practices, ICB and other stakeholders, and promote the identity and ethos of the network Communicate effectively with public groups, patients and carers Enable and encourage sharing of good practice across the network Oversee alignment of digital options for service delivery across the PCN Digital Transformation Identify opportunities for transformation activities, utilising access and Population Health Management data to tackle inequalities and supporting practices to deliver change, improving systems for enhancing patient care Link with the ICB and ICS teams within Gloucestershire, as well as NHSE regionally and nationally, to ensure the PCN maximises opportunities available for quality improvement and digital transformation to maximise funding and resources Plan, co-ordinate and directly support the delivery of transformation activity in general practice within the PCN with a view to improving patient access, quality and continuity of care, staff and patient satisfaction, and the efficiency and sustainability of general practice services. This job description is intended to be a guide to the scope and the responsibilities of the post and is not exhaustive. There may be other duties required of the post holder commensurate with the position as the PCN develops. The job description will be subject to regular review and amendments as necessary in consultation with the post holder. Key working relationships PCN Team Clinical Director Practice Managers Lead GPs Additional roles staff (Pharmacists, Pharmacy Technicians, Care Coordinators, Social prescribers, Mental Health Practitioners) Other network employees ICS colleagues: Primary Care Contracting Team Integrated Community Teams Integrated Locality Partnership Care Homes Other Primary Care Networks Forest of Dean District Council/Publica (Social Prescribing Service)

Deputy Service Manager - Gloucester- £15.00 per hour

Looking for someone to be flexible - shifts to include weekends and evenings & potentially nights. The role comes with a responsibility to being on call across a Rota.

Join Voyage Care and Feel Valued, we reward your dedication with:
• Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
• Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
• Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
• Funded Blue Light Card – hundreds of discounts at high street retailers etc.
• 24/7/365 doctor line for our colleagues and their families
• Access to cash plans for our colleagues, which also covers their families
• Enhanced retirement leave
• Long service awards

Deputy Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Deputy Service Manager to join us in leading our ABI (Acquired Brain Injury) service in Gloucester - 46 London Road. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Deputy Service Managers will be responsible for managing a team of colleagues with the purpose of helping people to gain more independence in their daily lives. You could be developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing reports and generally assisting the Registered Manager in the day-to-day management of our service. You’ll never lose sight of why you choose to do this, as our Deputy Service Managers play a central role in team leadership and have a hands-on approach to care management.
You will also take part in the on-call rota (although this may be subject to change depending on the needs of the service).

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Deputy Service Managers having both the right experience and the right values. This is why at this service our Deputy Service Manager should have previous experience in a care management role and a Level 3 in Health & Social Care as well as experience working with individuals with an acquired brain injury.

Why Choose us?
We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.
We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.
Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!
All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Deputy Service Manager - Gloucester- £15.00 per hour

Looking for someone to be flexible - shifts to include weekends and evenings & potentially nights. The role comes with a responsibility to being on call across a Rota.

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Deputy Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Deputy Service Manager to join us in leading our ABI (Acquired Brain Injury) service in Gloucester - 46 London Road. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Deputy Service Managers will be responsible for managing a team of colleagues with the purpose of helping people to gain more independence in their daily lives. You could be developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing reports and generally assisting the Registered Manager in the day-to-day management of our service. You’ll never lose sight of why you choose to do this, as our Deputy Service Managers play a central role in team leadership and have a hands-on approach to care management.

You will also take part in the on-call rota (although this may be subject to change depending on the needs of the service).

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Deputy Service Managers having both the right experience and the right values. This is why at this service our Deputy Service Manager should have previous experience in a care management role and a Level 3 in Health & Social Care as well as experience working with individuals with an acquired brain injury.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Looking for a fresh challenge and to find that spring in your step at Gloucestershire’s best place to work? Are you a motivational and inspiring leader with energy and drive to maximise performance? Fancy bringing this to a role that is key in making a difference to people’s lives in our community?

At Gloucester City Homes (GCH) we’re an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.

We have a rare opportunity to join us as our new PropertyCare Manager to oversee the delivery of our front-line repairs and maintenance services. You’ll be known for enhancing customer satisfaction by ensuring we provide a top-tier repairs service while increasing our in-house technical capabilities and reducing our reliance on subcontractors, ensuring value for money and efficiency throughout.

Working with our newly appointed Director of Homes and Sustainability, you will provide clear leadership, direction, and vision to the Property Care Team, developing and maintaining a strong performance and continuous improvement culture with a commitment to service excellence.

It’s an exciting time to join us. Having just rolled out our new Repairs System, you will play a pivotal role in maximising its capabilities and leveraging data analytics to identify areas for improvement, streamline processes, and ensure that our repairs and maintenance services meet the highest standards.

What else we’re looking for from you…

Our customer commitment isn’t just a tagline, it’s there because we really care about our customers and our communities. You’ll be excited and motivated to ultimately make a difference to our customers lives through listening, acting on feedback and focussing on getting it right.
You’ll live our values and key behaviours to Adapt, Inspire, Own it and Care.
You’ll have demonstrable experience in repairs and maintenance leadership.
The ability to lead, manage, motivate, and develop colleagues within a repairs and maintenance environment.
Proven business management skills and understanding of delivering an excellent customer-based service.
A financial and business acumen with a track record of making commercial and value for money decisions.
Proven track record of managing resources, budgets, and contracts with an ability to identify and eliminate risks, ensuring value for money and the delivery of high-quality services whilst making sound financial judgements.
Knowledge of social housing regulation and compliance, or the ability to understand and interpret working within a regulated environment.
Be an excellent networker with effective influencing and negotiating skills, supporting positive cross team working and relationships.
A current CIH Level 4 qualification or willingness to study an obtain this qualification in line with the Social Housing Competency and Conduct standard.
Application Information:

For more information on the role accountabilities and skills required, please check out the job description. If you have any questions or would like to discuss the post further, please contact Lee Duty, Director of Homes and Sustainability on 07920805568 for an informal chat. We are not accepting calls from agencies in relation to this role.

Closing Date: 27 October 2024

Shortlisting will be carried out throughout the period of the advert and this closing date may be brought forward should a suitable candidate be found. After shortlisting, we will hold initial informal interviews via Teams as part of the selection process. Formal interviews will be held in person following these sessions for those that are successful via the Teams on a date to be confirmed.

GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So if this sounds like you, we’d be delighted to hear from you!

#SeeYourselfAtGCH

Shaw Healthcare are recruiting for a Compliance Manager to join our Clinical Governance Team, this role is a hybrid position and could mean you are onsite 3 or 4 days per week at our services.
Hours: 37.5 hours per week Salary: starting at £47k increasing to £49k following completion of probation plus monthly car allowance of £350
Location : UK based, you could be required to be onsite 3 or 4 days per week and could include overnight stays
Benefit:

25 days annual leave plus bank holidays
Employee Ownership Trust including tax free bonuses – to date we have received £1850 tax free bonus
Onsite parking
Enrolment to NEST pension
Retail/Leisure/Holiday and travel discounts

The Compliance Manager is responsible for planning, directing, and completing rigorous audits/inspections and follows up across Shaw healthcare settings that are registered with the national regulators.

This will involve liaison with the individual Service Managers, the operational management teams and the Shaw head office colleagues.
The Compliance Manager will be responsible for relaying the outcomes of compliance audits, setting requirements and timescales for completion with the Service Managers and operational management teams and for producing a report.
The Compliance Manager will report to the Director of Compliance and Governance and work closely with Compliance & Governance colleagues; and with operational management and teams with regard to areas of continuous quality improvement and business development.
Maintaining oversight and management of a caseload of regulated services, ensuring the required Audits are completed, monitoring levels of risk, assessing incoming concerns and ensuring all records are kept up to date.
Carrying out Audits in line with an agreed programme, observing and reporting on the well-being of people using the service, identifying and monitoring areas of non-compliance, raising and responding to safeguarding concerns.
Taking responsibility for following and progressing actions in relation to services of concern and liaising with other key stakeholders
Working with managers to contribute to the setting and achieving of organisational performance objectives, including both quantitative and qualitative measures.
Preparing correspondence/reports, etc. in relation to specific issues raised about services.

General Management

Plan, organise, liaise and conduct Compliance Audits in all Shaw healthcare settings that are registered with CQC/CIW/Care Inspectorate & Healthcare Improvement Scotland.
Provide relevant professional advice and analysis within corporate Compliance & Governance expectations
Adhere to the highest degree of professional standards and strict client confidentiality.
Maintain registration with NMC (when applicable)
Keep up to date with changes in legislation, guidance, and policies, procedures and best practice development.

Essential Criteria

Excellent analytical, clinical, auditing and presentation skills.
Must have a good working and research-based knowledge and understanding of the regulatory framework and its significant influence on all registered settings
Good experience in staff and audit management within health and social care.
Proven experience and qualifications within health and social care including management certification.
Ability to manage multiple engagements and competing priorities in a rapidly growing, fast-paced, interactive, results-based team environment.
Ability to manage multiple engagements and competing priorities in a rapidly growing, fast-paced, interactive, results-based team environment.
To collect evidence in an objective and in a measured and non-prejudiced manner in order to make informed decisions and judgments about the quality of care and service provision.
Needs to have a positive, honest, open and constructive approach when inspecting/auditing; delivering the feedback and completing the report; and following up on action plans.
Car driver & current license

A fantastic new job opportunity has arisen for a dedicated Deputy Care Home Manager to work in an exceptional care home based in the Gloucester, Gloucestershire area. You will be working for one of UK’s leading health care providers

This care home provides assessment and support for adults living with a primary learning disability diagnosis and who may present complex conditions

**To be considered for this position you must have an NVQ/QCF Level 3 or 4 in Health & Social Care**

As the Deputy Manager your key responsibilities include:
• You will be working alongside the Registered Manager and will be required to assist with the line management of a team of staff and have knowledge, understanding and experience of relevant legislation ensuring they comply with the requirements of CQC and other statutory regulators
• You will take pride in providing the highest standards of care to all residents and manage the service to the highest standards
• Ensuring the people who use our services can be supported to live as independently as possible and achieve their goals

The following skills and experience would be preferred and beneficial for the role:
• Have an understanding of person centred, needs-led and outcome based service
• Committed to quality care and service provision
• Able to maintain confidentiality
• Able to work under pressure
• Previous experience working in a deputy manager position with knowledge and experience in the requirements of the service users

The successful Deputy Manager will receive an excellent salary of £12.00 per hour and the annual salary is £24,960 per annum. This exciting position is a permanent full time role for 40 hours a week working through Days. In return for your hard work and commitment you will receive the following generous benefits:
• Enhanced disclosure cost coverage
• Comprehensive induction and commitment to ongoing training
• 28 days annual leave including bank holidays
• Online benefits and cash back rewards
• Cycle to work scheme
• SMART Pension option

Reference ID: 2310
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

SERVICE TEAM LEADER

Basic Salary - £32,000 pa
Working Hours- Monday to Friday - 07:00am to 18:00pm and Saturday Morning
Location - Gloucester
Benefits: Monthly Bonus , 23 days annual leave ,

Our client is looking for a customer service professional within the motor industry to join their successful team as Service Team Leader. The Service Team Leader will have a major part to play in achieving success by providing a professional service to all service customers and colleagues.

Responsibilities of a Service Team Leader
·Provide exceptional customer service skills and lead by example.
·communicate service and repair work to customers
·Meet targets set by up selling additional products.
·Maximise service department profitability ensuring customer awareness of all available workshop services
·Provide the highest level of customer care and satisfaction.

Skills and Qualifications of a Service Team Leader
·Main Dealership or Large Independent experience
·Initiative to think on your feet when met with difficult situations
·Ability to work as a leader as well as still being part of a team
·A commitment to deliver a first-class customer service
·Career driven and ambition to hit targets
·Knowledge to help team members to move forward

job reference: 48514 , Call Luis @ Autoskills UK

Registered Manager - Gloucester - £41,000 per annum

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Manager to join us in leading our Brain Injury Rehabilitation Service in Gloucester where we have capacity to support up to 10 individuals. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service, developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

You will also take part in the on-call rota (although this may be subject to change depending on the needs of the service).

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience as a CQC registered manager / in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience line managing a large team and supporting individuals with learning disabilities, autism, and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

A fantastic new job opportunity has arisen for a dedicated Deputy Care Home Manager to work in an exceptional care home based in the Gloucester, Gloucestershire area. You will be working for one of UK’s leading health care providers

This care home provides assessment and support for adults living with a primary learning disability diagnosis and who may present complex conditions

**To be considered for this position you must have an NVQ/QCF Level 3 or 4 in Health & Social Care**

As the Deputy Manager your key responsibilities include:
• You will be working alongside the Registered Manager and will be required to assist with the line management of a team of staff and have knowledge, understanding and experience of relevant legislation ensuring they comply with the requirements of CQC and other statutory regulators
• You will take pride in providing the highest standards of care to all residents and manage the service to the highest standards
• Ensuring the people who use our services can be supported to live as independently as possible and achieve their goals

The following skills and experience would be preferred and beneficial for the role:
• Have an understanding of person centred, needs-led and outcome based service
• Committed to quality care and service provision
• Able to maintain confidentiality
• Able to work under pressure
• Previous experience working in a deputy manager position with knowledge and experience in the requirements of the service users

The successful Deputy Manager will receive an excellent salary of £12.00 per hour and the annual salary is £24,960 per annum. This exciting position is a permanent full time role for 40 hours a week working through Days. In return for your hard work and commitment you will receive the following generous benefits:
• Enhanced disclosure cost coverage
• Comprehensive induction and commitment to ongoing training
• 28 days annual leave including bank holidays
• Online benefits and cash back rewards
• Cycle to work scheme
• SMART Pension option

Reference ID: 2310
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Training is nothing, will is everything. The will to act. So said the baddy in Batman Begins. What the heck does he know about training? He was a megalomaniac, not the amazing Care Home Training Manager that we are looking to recruit.

Having said that, I think he did teach Batman a thing or two. However, Batman's point was a good one. Great training gives people the will to act, and to do so with the confidence and conviction that is professionalism.

You do not have to be a Batman expert to apply for this job. You do need to be interested in:

• A post within a forward-thinking company, known for their increasing portfolio of centres of care excellence.
• Having a key role amongst a team of dynamic up and coming managers, each of whom has been handpicked for their expertise, pro-active attitude and excellent local authority links.
• Well established and comprehensive existing programmes of induction, training and development to get to grips with.
• An existing culture of best practice, evidenced by CQC 'Good' ratings and compliant CIW reports.
• Stunning working environments where no expense has been spared to provide modern, well equipped, yet homely environments for the people in their care.
• The opportunity to further develop your own career and grow within a burgeoningly successful company.
• Industry-leading pay and conditions for you and all your colleagues.

Sound interesting. Now we're learning.

We are looking for someone who will be excellent at the duties of:

• Standardising induction and ongoing training programmes group-wide.
• Centralising training records and matrixes.
• Implementing and tracking all that is associated with the above on an ongoing basis.
• Research, investigation incorporation and dissemination of the latest evidence-based practice, in context with each unique service in the group.
• Mandating and facilitation of NVQ's level 2 and 3 in Health and Social Care for the Care staff teams.
• Whilst having the other core responsibility of delivery/facilitation of all mandatory training and associated record-keeping and being the group go-to person, for all training and professional development needs.
• Signposting further opportunities for professional development.

If you are curious about this opportunity, we would be very pleased to explain more, so please call or apply with a CV.

To succeed in the role you will need to have:

• Experience of training & coaching (creating and delivering)
• Qualified NVQ Assessor and preferably Verifier (Internal or external)
• Preferably an AET (PTLLS), even better if you have CET or DET (or equivalent)
• Previous care management experience would be advantageous.
• Bags of empathy, energy and personality.
• Any experience of teaching people with dyslexia or other special needs could also be advantageous.
• Solid knowledge of NVQ's lvl 2 & 3 in Health and Social Care
• Any knowledge of Professional and Practice Development Facilitation.
• Demonstrable knowledge of and experience delivering Mandatory Training

If you may meet this description, please consider this your bat signal. We can't wait to hear from you caped crusader. POW.

Apply with a CV, even if its not up to date, we can help you with that, or give us a call.

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