Total 21 Manager level Customer Service job vacancies in Grimsby, DN37 0AA

An exciting opportunity has arisen for experienced CareTeam Leader with ideally 1 year experience to join a reputable childcare provider. This role offers competitive salary and excellent benefits.

As a CareTeam Leader, you will oversee effective service delivery to promote the positive development of children and young people, while supporting staff, services, and the overall organisation.

What we are looking for:

- Previously worked as a Care Team Leader, Senior residential support worker,Care coordinator, care supervisor or in a similar role.

- Experience in a leadership role within a childcare setting.

- Excellent communication skills.

- Proven ability to manage a team effectively and maintain a supportive, cohesive work environment.

What's on offer:

- Competitive salary

- Pension and sick schemes

- £500 Outstanding Reward

- Long Service Awards

- Employee Referral Scheme

- Overtime opportunities

- DBS Check funded

- Food provided when on shift

- 100% Attendance Reward

- Employee Recognition Awards

- Christmas meal / party

- Blue Light Discount card

- Career Development Pathways / Progression

- Induction / Training programme

- Industry Training / Qualification support

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Deputy Service Manager - Supported Living

Banbury

37.5 hours per week

My client is looking to add an experienced Deputy Service Manager to their award winning team in Banbury.

The company specialise in caring for adults with learning disabilities and mission statement is to ensure all service users experience life to the full – from enjoyment, satisfaction and improved health to finding meaningful friendships and paid employment.

The Role:

• Coaching and mentoring new colleagues.
• Demonstrating practice leadership.
• Monitoring the levels of Person-Centred Active Support (PCAS) being demonstrated and looking for ways we can continually improve.
• Observing, coaching and giving feedback to colleagues who are working towards their Care Certificate on how well they demonstrate the required skills, knowledge and behaviours.
• Leading team or house meetings
• Involvement in ‘Voices to be Heard’.
• Working with families and other circles of support.
• Working with healthcare professionals and external agencies to ensure that the needs and interests of the people we support are met and upheld.

Required:

• Level 3 diploma
• Knowledge of CQC regulations
• Previous experience within a management role

Benefits:

• Health & well-being programme
• On-site parking
• Continued training and development
• Regular pay reviews
• Clear career progression

For more information please call Rhys Jones in the Safehands Cheltenham office.

INDPERM

Service Manager

Banbury

37.5 hours per week

My client is looking to add an experienced Service Manager to their award winning team in Banbury.

The company specialise in caring for adults with learning disabilities and mission statement is to ensure all service users experience life to the full – from enjoyment, satisfaction and improved health to finding meaningful friendships and paid employment.

The Role:

• Observing, coaching and giving feedback to colleagues who are working towards their Care Certificate on how well they demonstrate the required skills, knowledge and behaviours.
• Coaching and mentoring new colleagues.
• Demonstrating practice leadership.
• Monitoring the levels of Person-Centred Active Support (PCAS) being demonstrated and looking for ways we can continually improve.
• Leading team or house meetings
• Involvement in ‘Voices to be Heard’.
• Working with families and other circles of support.
• Working with healthcare professionals and external agencies to ensure that the needs and interests of the people we support are met and upheld.

Required:

• Qualified to diploma level 3 minimum (level 5 is ideal but not essential, however you will need to study towards this).
• Solid experience as a Service Manager (ideally registered but this is not essential)
• Full driving licence and own vehicle
• Solid people management and performance management experience
• Experience working within the CQC framework
• Learning disabilities background

Benefits:

• £2,000 on achieving registered status
• Health & well-being programme
• On-site parking
• Continued training and development
• Regular pay reviews
• Clear career progression

For more information please call Rhys Jones in the Safehands Cheltenham office.

INDPERM

Service Manager

Didcot

37.5 hours per week

My client is looking to add an experienced Service Manager to their award winning team in Didcot.

The company specialise in caring for adults with learning disabilities and mission statement is to ensure all service users experience life to the full – from enjoyment, satisfaction and improved health to finding meaningful friendships and paid employment.

The Role:

• Observing, coaching and giving feedback to colleagues who are working towards their Care Certificate on how well they demonstrate the required skills, knowledge and behaviours.
• Coaching and mentoring new colleagues.
• Demonstrating practice leadership.
• Monitoring the levels of Person-Centred Active Support (PCAS) being demonstrated and looking for ways we can continually improve.
• Leading team or house meetings
• Involvement in ‘Voices to be Heard’.
• Working with families and other circles of support.
• Working with healthcare professionals and external agencies to ensure that the needs and interests of the people we support are met and upheld.

Required:

• Qualified to diploma level 3 minimum (level 5 is ideal but not essential, however you will need to study towards this).
• Solid experience as a Service Manager (ideally registered but this is not essential)
• Full driving licence and own vehicle
• Solid people management and performance management experience
• Experience working within the CQC framework
• Learning disabilities background

Benefits:

• £2,000 on achieving registered status
• Health & well-being programme
• On-site parking
• Continued training and development
• Regular pay reviews
• Clear career progression

For more information please call Rhys Jones in the Safehands Cheltenham office.

INDPERM

Vacancy Location: Humberston, Grimsby, DN36 4SP
Shifts: Full-time 37.5 hours per week (Monday to Sunday on a rota basis)
Pay Rate: £12.44 per hour
Sponsorship: This service does not provide support for visa sponsorships

Why come join our team?
We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 5.6 weeks annual leave, flexible working hours and pension.
Your birthday off with pay and there is a £300 refer a friend scheme too, plus lots of benefits and incentives- a great place to work!

We're very proud to be recognised as one of the best organisations to work in by ‘The Sunday Times Best Places to Work 2024’.

About You
We are seeking a dynamic and experienced Team Leader to join our dedicated team.

Are you a kind, passionate and resilient?
Do you want to make a real difference in your work to the people we support?
Do you have the natural flair to lead, direct and support your colleagues?

First and foremost, you will provide support and care to the amazing people we support with a wide range of complex needs such as learning disabilities, autism, ABI and mental health needs.

As a Team Leader you will demonstrate a natural ability to motivate people and create and amazing place to work.
Role Responsibilities
• Empowering the people we support to be ambitious and live fulfilled lives, supporting them to flourish in a place they call home.
• Create, organise and monitor individual care plans to ensure safe practices. You’ll ensure you understand individual needs- person-led care is at the heart of what you do.
• Provide personal care including support with health and medication needs, handling personal possessions, finances and documents, shopping.
• Lead the team of support workers whilst on shift, providing guidance and support for our colleagues, inspiring them to be the best they can be.
• Organise the team to ensure all tasks are completed. Solve problems and delegate tasks, coach the team to work in a way that demonstrates an understanding and commitment to the rights of people with complex needs.
• Manage attendance, annual leave and absences. Authorise timesheets. Plan rotas to meet service standards.
• Follow our procedures to ensure we give consistent, safe and reliable care and support.
• Assess and support your team to deliver brilliant quality every day.
• Process finances and manage medication orders.
Desirable skills and experience
RQF Level 2 or above in social care
Previous experience as a Team Leader/ Senior Support Worker within social care setting
Knowledge and commitment regarding Equal Opportunities
Knowledge of the regulatory frameworks
Confident IT user
Industry-leading recognition
Colleague Lotto – giving everyone the opportunity to win great cash prizes.
Prize winning Scratchcards aligned with values in action!
We recognise our Colleagues who go above and beyond – our ‘Heroes’ are nominated by colleagues for quarterly and annual awards.
Loyalty Scheme recognising colleagues at work anniversaries.
Social Wellbeing
Award-winning App for news and info.
Internal social media.
Team communities.
Financial Wellbeing
Discounts include high street, supermarkets, flash sales, gym memberships and more.
Blue Light discount programme, funded by us.
Salary Finance scheme for lower cost loans and to save for special occasions or rainy days.
Government mileage rates if you need to travel.
Emotional Wellbeing
• Free confidential Employee Assistance Programme with qualified counsellors
Free wellbeing App.
Practical advice covering things like consumer rights, anxiety, childcare and more.
Training and development to reach your potential
• Learning journey that grows with you to reach care worker standards
• Specialist skills training including Autism, Dementia and Mental Health
• Career pathways that include flexible apprenticeships and nationally recognised qualifications
5 more reasons to work with ivolve...

1. Our people are fabulous. We take pride and pleasure in helping others to flourish.
2. There’s a great energy across the business and a strong sense of teamwork.
3. Very few jobs have such an impact on people’s lives – we bring joy to people every day.
4. We have a proud history, we’re a big organisation of over 4,000 colleagues supporting around 1,300 people.
5. We build and nourish relationships with the people we support.

The post holder will support the Assistant Director and, through matrix working, the Director of Adult Social Care and their teams to ensure that their workstreams of programmes are planned and managed effectively and take the lead in assisting in their successful delivery: Develop and manage the Teams service development programmes and projects, monitoring and ensuring progress, reporting risk, and issue management. Liaise with appropriate functions within the ICB and NELC, and local partnerships. Manage business returns pertinent to the work area. Develop and implement a programme of improvement for designated work areas in line with national and local strategies to ensure information is properly managed and best practice is shared across the team, Directorate, wider NHS organisations, traditional Local Authority agendas, and partnerships. Take a lead in ensuring workforce plans of commissioned providers are of sufficient quality including the coordination of training & development and recruitment activity across partnerships and networks by identifying training needs at service level, identifying and procuring relevant training provision, ensuring the delivery of the training to the target groups, and settlement of invoices accordingly. Also monitoring subsequent service improvement. Oversight and management of all aspects of the Team budgets associated with the designated work area, and contribution to the teams financial planning as part of the commissioning cycle. The above is only an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation. Key Relationships The post holder will have key relationship with the following teams, departments and organisations: Framework and non-framework Provider Organisations and Social Landlords in NEL e.g. Supported Living, Complex residential care, specialist provisions. Shared Lives developer & Provider NEL Place based Teams and HNY Mental Health collaborative. NEL Health & Care Partners and Mental Health Sector Network, including the Mental Health VCSE Alliance Preparing for Adulthood partners Co-production and engagement Core Functions Reporting to the Strategic Lead for Disabilities & Mental Health this role will lead the development, agreement, and implementation of proposals for accommodation-based care for identified individuals or cohorts of people with complex needs. They will be responsible for ensuring high quality of care is delivered to recognised quality standards, and ensuring the whole stock under their portfolio is utilised to its most effective capacity. Linking with many professionals, landlords, and providers the postholder will be in a key strategic position to address issues and complications thereby to ensure as smooth an experience for the person requiring care as possible. Management and Leadership Responsibilities Act up for the Strategic Lead where required in areas defined under their topic area/portfolio. Lead defined projects from identification through inception, design, implementation, and evaluation. Will be named lead for contract management related to provision of services under the postholders topic area/portfolio, drawing on support from finance and contract teams, and ensuring adherence to the strategies, plans, and principles of NEL Health & Care Partnership and HNY ICB, including being the responsible budget holder. Ensure effective communication to all stakeholders by: o Maintaining effective communication by providing and receiving highly complex, sensitive, or contentious information to secure agreement and cooperation for the relevant projects or programmes implemented through this post. o Giving formal presentations about the projects which may be complex, sensitive, and/or contentious to varied and large groups of staff. o Regularly reporting project progress to agreed standards, including sensitive, contentious, and complex information, to all stakeholders including the Director of Adult Social Care and Place Director, elected members, and others including adapting the information to be accessible for co-production methodologies. o Ensure that any project exceptions are escalated to the relevant Programme Board and added to the overall programme risk register where necessary. Planning and Organisational Responsibilities Contribute to the strategic planning of Team projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary. Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes, in accordance with national and local priorities. Contribute to short, medium and long term business plans, achieving quality outcomes. Contribute to the development of key performance indicators for the successful assessment of individual and workstream success. Delegate aspects of Research and Development activities. Identifying, securing, and collating information which is often complex or partial, and analysing & reporting findings. Devise and provide improvements to current management information, analysing, reporting and suggesting procedures to enhance decision making processes in relation to the identified areas of work. Ensure timely and accurate information analysis and reporting to management on agreed areas of work. Contribute to and lead performance improvement across a range of contracts/service providers, taking a lead for identified areas where agreed. Provide coordination of and participate in relevant internal and external working groups and provide project related advice, expertise and support where requested. Provide relevant and timely specialist advice and guidance on own portfolio of projects/functions. Work with members of the Teams to investigate the causes of any variance from target/plan and proactively contribute to the implementation of solutions. Management of a risk and issues tracking mechanism and its proactive resolution and escalation processes. Policy and Service Development Responsibilities Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to service or initiative management. This will necessitate that the post holder is making recommendations and devising solutions within their own autonomy based on broad and in depth knowledge of national frameworks, legislation, guidance and professional knowledge impacting across organisational boundaries. Develop policies and procedures in own work function with an impact on the wider organisation, as required. Research and Audit Responsibilities Contribute to the development of key performance indicators for the successful assessment of individual and workstream success. Delegate aspects of Research and Development activities. Carrying out audits on an annual or bi-annual basis. Managing Resources Responsibilities Responsible for day - to - day coordination of staff as part of matrix working. Provide regular reporting on the targeting of resources and monitoring their implementation from a value for money perspective. Responsible for procurement and maintenance of Accommodation Based Care frameworks provision across North East Lincolnshire, ensuring people with Learning Disability, Neurodiversity, Mental Health issues, Physical Health conditions, or other vulnerabilities have access to good quality and safe homes with access to the appropriate level of care and support to meet their needs. Be the responsible Budget Holder for Accommodation Based Care frameworks in North East Lincolnshire Provide oversight and monitoring of all aspects of Team project/service budgets related to the areas of work Evaluate projects/function within identified portfolio for delivery against financial recovery/savings plans through providing sophisticated, high quality project analysis. Required to analyse complex issues where material is conflicting and drawn from multiple sources. Education and Training Responsibilities The postholder is expected to maintain their training and competency requirements to remain contemporaneous in their topic areas and practices.

A client within the Public Sector based in the Lincolnshire is currently recruiting for an Environmental Team Manager to join their enforcement team as soon as possible. The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within the public sector.

The Role

Key purpose of the role is to lead a busy Environmental Enforcement Team as well as mentor and support staff in the delivery of a range of issues including statutory nuisance fly tipping, waste duty of care, stray dogs and abandoned vehicle investigations.

Key responsibilities will include but not be limited to:

• manage officers with a range of technical and regulatory experience ensuring a customer focussed approach.
• manage a team of Environmental Enforcement Officers delivering across a range of community and environmental issues including environmental protection, environmental crime and other matters affecting the street scene and amenities of our community.
• offer advice and respond to appropriate service requests and use necessary enforcement powers as appropriate and co-ordinate specific projects.
• work as part of a team to deliver operational and enforcement activities as detailed in relevant service plans and Councils outcome framework.

The Candidate

To be considered for this role you will required have a degree or equivalent work experience in Environmental Health and a sound working knowledge of the relevant regulatory frameworks as well as a full driving licence is essential.

It will be essential to have an extensive level of knowledge of the below:

• Experience of conducting environmental permit inspections and processing of permit applications is also desirable.
• review and shape service improvements to both policy and operating processes.

The client is looking to move quickly with this role and as such are offering between £300 - £325 per day Umbrella Ltd.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Regional Support Manager

12-month fixed term contract

Location: Supporting the Stoke-on-Trent / Cheshire area

You will ideally be a Registered Nurse will a valid NMC pin

KPI Care have a fantastic opportunity for a Regional Support Manager to work with our client on a permanent basis who provide excellent care to adults and residential homes throughout the UK.

As a Regional Support Manager, you will be responsible for covering a number of homes throughout the Stoke-on-Trent & Cheshire region.

As a Regional Support Manager, you will be working with the Home Manager where appropriate:

• Manage the delivery, monitoring and updating of any required action plans.
• Report to the operations director the progress of any areas of concern
• Attend strategy meetings with CQC, safeguarding and contracts teams as required, ensuring action points identified are fed back to Director of Operations, and action plan updated.
• Complete statutory notifications as required.
• Review staff training matrix and identify areas of additional training.
• Support with investigations, complaints, and safeguarding issues.
• Participate in the on-call rota for the service

Skills Required

• To hold a full UK driving license and have access to a vehicle for work purposes
• Experience in a similar role
• Work in accordance with the NMC code of Practice
• Able to communicate effectively – written and verbal

To apply for this fantastic Regional Support Manager opportunity or if you would like more information, please contact the team at KPI Care on info@kpicare.co.uk

We look forward to hearing from you!

KPI Care

#kpicare #healthcare #loveyourjob #regionalsupportmanager #caremanagement #nursing

INDCARE

Regional Support Manager

Permanent contract

Location: Supporting the Stoke-on-Trent / Cheshire area

You will ideally be a Registered Nurse will a valid NMC pin

KPI Care have a fantastic opportunity for a Regional Support Manager to work with our client on a permanent basis who provide excellent care to adults and residential homes throughout the UK.

As a Regional Support Manager, you will be responsible for covering a number of homes throughout the Stockport & surrounding areas

As a Regional Support Manager, you will be working with the Home Manager where appropriate:

• Manage the delivery, monitoring and updating of any required action plans.
• Report to the operations director the progress of any areas of concern
• Attend strategy meetings with CQC, safeguarding and contracts teams as required, ensuring action points identified are fed back to Director of Operations, and action plan updated.
• Complete statutory notifications as required.
• Review staff training matrix and identify areas of additional training.
• Support with investigations, complaints, and safeguarding issues.
• Participate in the on-call rota for the service

Skills Required

• To hold a full UK driving license and have access to a vehicle for work purposes
• Experience in a similar role
• Work in accordance with the NMC code of Practice
• Able to communicate effectively – written and verbal

To apply for this fantastic Regional Support Manager opportunity or if you would like more information, please contact the team at KPI Care on info@kpicare.co.uk

We look forward to hearing from you!

KPI Care

#kpicare #healthcare #loveyourjob #regionalsupportmanager #caremanagement #nursing

INDCARE

The Business Manager will: * Be the designated signatory for the Grimsby Garden Centre budget, and will manage income and expenditure with integrity. * Research and identify new business opportunities including new markets, growth areas and trends, including sourcing goods and working with suppliers to ensure timely delivery of seasonal stock. * Lead on customer experience, ensuring high quality merchandise is available and displays are appropriately planned, managed and maintained in line with seasonal demand, working with the Communications and Marketing team to implement and create in-store displays and offering accurate and timely information and guidance to staff. * Have the responsibility for the management of the contractual relationship between Grimsby Garden Centre and their suppliers and customers. * Build and maintain positive working relationships with internal staff and external suppliers, ensuring that any agreed actions/objectives are delivered within agreed timescales. * Be responsible for line management of staff resources within the team, including supervision and performance reviews, and the management of any disciplinary, performance, attendance, or grievance matters. MAIN DUTIES / RESPONSIBILITIES STRATEGIC AND TACTICAL PLANNING Set out a strategy for Grimsby Garden Centre detailing long-term goals backed up by a tactical plan outlining the objectives and short-term activities required to achieve the longer-term goals. Work with the Communications and Marketing Lead and Commercial Manager on the formulation of a marketing and communication strategy, in line with the strategic plan, and ensure implementation. Research and identify new business opportunities including new markets, growth areas and trends in line with the strategic plan. DELIVERY AND MONITORING Translate the Grimsby Garden Centre strategy into delivery plan and monitor progress. Produce quarterly reports for Navigo Business Development Sub Committee (BDSC) highlighting progress against plan. Manage the updating / development and maintenance of comprehensive and legally compliant policies that support the objectives and operations of Grimsby Garden Centre. OPERATIONAL PLANNING Manage the process and systems for effective resource management ensuring that services are provided to customers in line with targeted dates whilst maintaining the balance of agreed staff ways of working. CONTINUOUS IMPROVEMENT / CHANGE MANAGEMENT Develop and maintain a standard operating procedure and set of processes for Grimsby Garden Centre to include both training delivery and administrative tasks and determine ways to continually improve business and staff performance. Analyse information received in relation to Grimsby Garden Centre performance from a variety of sources to understand where areas of improvement / change are required and develop systems / processes / tools to enable implementation and measurement of success. Lead on the review, development and implementation of materials and documentation ensuring compliance with brand guidelines where applicable, strengthening the Grimsby Garden Centre brand and its awareness. Manage the implementation of new materials and documentation from a comms/promotional perspective when required. NEW BUSINESS DEVELOPMENT Represent Grimsby Garden Centre at a range of forums as the leading point of contact for customers and respond appropriately to challenge and opportunity, including promoting the business and its achievements at local and national awards, flying the flag for both the business and Navigo as innovators in commercial/mental health provision. Highlight the therapeutic benefits of gardening and green activity as beneficial to wellbeing, investigating a variety of options and proposals to achieve this. FINANCE As the designated signatory, introduce a process / system to effectively monitor and regulate incomings and outgoings in relation to Grimsby Garden Centre and organise regular update meetings with Finance Department to ensure income and expenditure is on track. Authorise all necessary returns for salaries (including consultants/suppliers), ensuring that timesheets are accurate. Devise and maintain a system that accurately records overtime and time in lieu worked by all team members (including consultants). LINE MANAGEMENT Set clear objectives for the administration resources within Grimsby Garden Centre and hold regular supervision and performance reviews. Offer regular opportunities for 2-way feedback Identify any ongoing or immediate personal development needs and learning requirements to ensure that they have the correct skills and competencies for the role. Highlight any performance issues in a timely manner and introduce measures to resolve including action plans, coaching and / or training. Manage any disciplinary, attendance or grievance matters promptly and effectively, ensuring that Workforce Policy is followed.

Are you an experienced Manager or Cleaning Supervisor looking for a new exciting role where you could progress your career within 12 months? Or are you in a role that isnt challenging you any more and you want to get into something new that could be your long term career? Then read on and apply if interested.

We are looking for a Field Service Manager to manage a team that carry out planned and reactive cleaning maintenance for a family owned company who provide the specialist cleaning services for a well known UK Hospitality brand. The role will see you attending multiple sites in a day and no two days will ever be the same for you so if you enjoy variety and working in a spontaneous way then this will be a great role for you!

Ideally you will be based in the North London area , specifically Enfield , Edgware on Watford and you will be managing 9 mobile teams who operate across the South East and South Coast. The jobs will at times not be for the faint hearted but they are a fantastic company to work for that will offer you great benefits and career progression. One of the managers you will be reporting into started off as a Cleaning Technician and is now the National Contracts Manager , they have made 20 internal promotions and a few of them have been recently and only 12 months into the persons career.

What you will need :

• Previous management of field based teams
  
• Ideally experience of industrial cleaning
  
• Full UK Driving Licence (Maximum 3 points
  

  What's in it for you?

  • Immediate start permanent role
    
  • Salary of upto £24,667
    
  • Company vehicle and fuel card
    
  • Full training and further courses available
    
  • Attendance bonus
    
  • Gym memberships
    
  • App for high street discounts
    
  • Employee helpline with free financial and mental health advice.
    

    Duties of the role:

    • To take responsibility for all matters relating to Health and Safety across the team and to ensure that work orders are completed in a safe manner.
      
    • To interview and appoint new technicians as the need arises
      
    • To provide competent support to the technicians, to lead and train in accordance with RAMS
      
    • To carry out personal development reviews with teams
      
    • Maintain holiday and sickness records for your teams
      
    • To step in and work alongside teams to meet deadlines and to support new teams in providing:
      
    • Shower head sanitising and descaling in accordance with Legionella requirements
      
    • Carpet and upholstery cleaning in accordance with RAMS
      
    • Sign off stock requisitions for teams
      
    • Monitor any reactive maintenance carried out by teams
      
    • Carry out quality control audits and identify opportunities for continuous improvement
      

      If this sounds like the role for you then apply via the link and if successful we will give you a call and discuss the role in more detail

      PE1

Deputy Care Home Manager - The Grove Care Home in Waltham, Grimsby, Part of The Country Court Family
Hours: Days 40 Hours per week, working weekends on rota (3 shifts & 1 supernumerary shift)
The Grove is a well-established part of the community in Waltham and a well-respected care home in the Grimsby area, It provides residential and specialist dementia care in a warm, family-led setting. The dedicated staff led by the Manager understand that everyone is different and take time in getting to know each resident individually, so they can settle into a comforting, enjoyable routine.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.

House of Commons

The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system. 

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including:

• 30 days' annual leave (increasing to 35 days after first full leave year).
• Civil Service pension with an average employer contribution of 27%.
• Access to training and development.
• Flexible working.
• Interest free season ticket loan and bicycle loan.

Introduction

The Parliamentary Security Department (PSD) is responsible for physical and personnel security across both Houses of Parliament and provides support to Members and staff when away from the Estate. Its purpose is to keep Parliament safe and open for business.

PSD sets security strategy provides expert advice and delivers an operational service. It does this in partnership with the Metropolitan Police Service (MPS) and by working closely with the Parliamentary Maintenance Services Team (PMST), Strategic Estates, Serjeant at Arms and Black Rod's office, Restoration & Renewal teams, the Parliamentary Digital Service, and other key stakeholders. 

The Physical Security Strategy and Portfolio Team are the internal client for physical security projects; identifying the need, setting requirements and ensuring the benefits are delivered.

The Role

The postholder will work for the Security Portfolio Director providing a proactive operational and project support to the Physical Security Strategy and Portfolio Team. They will contribute of the development of policy, standards and processes across the teams as appropriate.

There is a matrix management approach and the candidate will be working actively alongside the three team heads: Head of Strategy, Head of Engagement and Head of Advisory & Planning.

They will provide support services across the diverse portfolio in Security Projects, to ensure successful delivery through the identification, definition, prioritisation and reporting of a portfolio of change. Support the development and maintenance of the change portfolio, ensuring that the business realises its strategic ambitions through successful delivery and be accountable for the monitoring and prioritisation of tasks across the whole department.

They will manage the administration function for the team with one direct report and will lead for the Director on all Business Planning and corporate reporting.

Some of the responsibilities for this role include:

• Liaise with other senior managers on behalf of your Director including collation of information, analysis and process control for necessary project reporting.
• Manage administration function staff including diary, email and time management, taking lead on Director's emails and reports. Responsible for tracking decisions and actions requested of the Director and ensure decisions are taken within agreed timeframes.
• Review and update team budgets, systems and process. Maintain the Security suppliers audit process and ensure that annual inspections are performed.
• Coordinate security projects led by the Heads of teams, including developing project plans, managing stakeholders and risks, and communication. Using sound judgment to resolve issues, according to general guidelines, rules and regulation. Apply analysing methods for solving a problem.
• Manage and update our team Business Plan, working with the PSD Business Management Director to ensure timely and accurate updates into the corporate business plan and corporate risk management process.

Skills and Experience

To be successful in this role you will demonstrate:

• Professional experience of working with senior managers and organising workloads and priorities, including drafting papers and Board Secretariat.
• Experience of working with diverse groups of people, upholding the principles of diversity, equality and inclusion, ensuring that everyone is, at all times, treated with dignity, courtesy and respect. 
• Highly effective planning and organisational skills with the ability to identify and adapt to changing priorities, to work under pressure to tight deadlines and deliver to agreed targets.  
• Builds good working relationships with colleagues throughout the organisation and an understanding of setting goals, direction and performance management
• Strong analytical skills to meaningfully analyse and interpret relevant data and other information to inform decision-making and monitor progress.
• Excellent written and verbal communication skills with the ability to present and explain complex or technical information, policies and issues to stakeholders in a way that is understandable and meaningful to the receiver.
• Experience of delivering through others who don't report directly to the post-holder, by employing a range of influencing strategies.

Next Steps and Additional Information

CV & Supporting Statement - If you would like to apply for this role, please submit your CV and covering letter with a 500 word limit.

More information on the role and the full criteria can be found in the Job Description.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

The interview process will require you to complete an in-tray exercise. Further details will be provided if your application is successfully shortlisted to the interview stage.

We offer a range of flexible working options and actively encourage applications from candidates expressing a wish to perform the role in a flexible working arrangement such as job-share.

#LI-Hybrid

Proud member of the Disability Confident employer scheme

Deputy Care Home Manager - The Grove Care Home in Waltham, Grimsby, Part of The Country Court Family
Hours: Days 40 Hours per week, working weekends on rota (3 shifts & 1 supernumerary shift)
The Grove is a well-established part of the community in Waltham and a well-respected care home in the Grimsby area, It provides residential and specialist dementia care in a warm, family-led setting. The dedicated staff led by the Manager understand that everyone is different and take time in getting to know each resident individually, so they can settle into a comforting, enjoyable routine.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.

Deputy Care Home Manager - The Grove Care Home in Waltham, Grimsby, Part of The Country Court Family
Hours: Days 40 Hours per week, working weekends on rota (3 shifts & 1 supernumerary shift)
The Grove is a well-established part of the community in Waltham and a well-respected care home in the Grimsby area, It provides residential and specialist dementia care in a warm, family-led setting. The dedicated staff led by the Manager understand that everyone is different and take time in getting to know each resident individually, so they can settle into a comforting, enjoyable routine.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.