Total 10 Manager level Customer Service job vacancies in Herts, HP2 4YL

Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Job DetailsHead of CLM (Customer Lifecycle Marketing)
Hemel Hempstead (Hybrid) – 2-3 days a week in office
Annual salary + bonus and benefits

We’re looking for a collaborative Head of Customer Lifecycle Marketing (CLM) to lead a transformation in how we engage with our potential customers, helping guide them from interest through to purchase. Primarily focused on caravan sales — a key part of our business strategy — we’re seeking a true CLM specialist with experience in strategizing customer journeys for high-consideration products (such as cars, homes, or other significant purchases). You’ll work across the guest and owner journey - holiday revenue, caravan sales revenue, and customer advocacy to create a seamless and positive experience for our guests and owners.

This is a role for an empowering leader – you will deliver the work through your team.

Your Opportunity:
To learn, develop and become an expert in a key area of the business by:
- Owning and developing the CRM strategy for Haven, completely transforming our current setup
- Taking accountability for the sales funnel and conversion thereof
- Leading a team and empowering them to deliver across email marketing and outbound telemarketing
- Overseeing the content plan, data segmentation strategy and customer journey for all emails
- Leading on ensuring customer data is leveraged, working with the Data Management team

What we’d like you to bring:
- Senior level experience of leading CRM teams, including knowledge of building and sending emails
- Demonstrable leadership skills and behaviours, you know how to develop and lead your team to succeed
- Deep understanding of customer databases
- Demonstratable ability to effectively nurture the sales funnel for a high value or luxury product
- Strong data-driven mindset
- Strong understanding of test and learn processes in email

What’s In It For You?
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.

Customer Lifecycle Marketing Automation Manager
Hemel Hempstead (Hybrid) – (50% of week in office)
Annual salary + bonus and benefits

Be part of the CLM transformation at Haven! We’re looking for a technical specialist to take on a brand new role that will drive automation and incremental revenue and an enhanced customer experience. Automation and personalisation are key pillars of our new Customer Lifecycle Marketing proposition, you will drive building sophisticated customer journeys

The Customer Lifecycle Marketing Automation Manager will oversee customer communication journeys, automation (email, SMS, App Push, Outbound Calling), and dynamic elements in our new Email Service Provider (Bloomreach). This role demands technical expertise, project management proficiency, and CRM best practice knowledge. Leading the CLM's technical aspect, you'll be instrumental in building the new CRM journeys.

Your Opportunity:
To learn, develop and become an expert in a key area of the business by:
- Developing and building our new Bloomreach environment
- Leading the build & development of visually appealing and responsive marketing emails, SMS, App Push campaigns, including implementing dynamic elements
- Acting as the technical lead on CRM automation across workflows, process, campaigns, cart abandonment etc
- Owning the testing and optimisation process, including QA
- Leading on email campaign performance and analytics/tracking

What we’d like you to bring:
- Proven experience in the technical elements of CRM – building and deploying emails
- Experience of implementing advanced email automation workflows based on customer behaviour and preferences
- Deep understanding of email service provider platform management and operations
- Experience of building emails using some or all of the following: HTML, CSS, PHP, AMP Script
- Demonstrated experience of building personalised communications within an ESP

What’s In It For You?
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.

COMPANY DESCRIPTION

Walsingham Support is a national charity that has been providing support and care for individuals with learning disabilities, autism, brain injuries, and complex needs for over 35 years.

Our goal is to understand the unique needs, abilities, and aspirations of each individual in order to provide person-centred support that helps them develop skills, achieve independence, and lead fulfilled lives.

As a charity, we are committed to ensuring that people with disabilities receive the quality of life they deserve, and we constantly adapt to meet the changing landscape of social care.

We are based in Hemel Hempstead and are a UK Registered Charity No. 294832.

ROLE DESCRIPTION - REGISTERED CARE MANAGER

We are currently seeking a full-time Registered Care Manager to join our team in Hemel Hempstead.

In this on-site position, you will be responsible for overseeing the day-to-day operations of our care services and teams, ensuring that the quality of care provided to our service users is of the highest standard.

As a Registered Care Manager, you will also be responsible for leading and managing a team of dedicated care staff, as well as ensuring compliance with relevant regulatory and legal requirements.

QUALIFICATIONS FOR REGISTERED CARE MANAGER

o Proven experience in a senior management role within the social care sector
o A relevant professional qualification, such as the Level 5 Diploma in Leadership for Health and Social Care
o Excellent knowledge of relevant legislation, regulations, and quality standards relating to social care provision
o Strong leadership, communication, and interpersonal skills, with the ability to lead and motivate teams to provide the highest quality care
o Demonstrated ability to manage budgets and resources effectively and efficiently
o Good computer literacy, with experience of using care management software
o A commitment to the values of person-centred care and a passion for supporting individuals with disabilities to achieve their full potential
o Must be willing to undergo a DBS check


JOB TYPE: Full-time

REGISTERED CARE MANAGER - SALARY: £35,000.00-£39,000.00 per year

BENEFITS:

o 28 days annual leave, rising up to 38 days depending on length of service.
o Pension scheme contributions.
o Employee Assistance Programme Supplied by Health Assured
o Life assurance equal to three times your salary.
o Bereavement helpline.
o Walsingham Rewards Scheme with extensive discounts on everyday items.
o Exceptional training and continuing professional development opportunities.
o Long service awards.
o Eyecare vouchers.
o Outstanding work bonus payments.
o Recommend a friend bonus of £250.


ABILITY TO COMMUTE/RELOCATE:

HEMEL HEMPSTEAD: reliably commute or plan to relocate before starting work (preferred)

THE BENEFITS OF WORKING FOR A CHARITY

Working for a charity can offer a range of unique benefits compared to working for a commercial business. If it is your first time applying for a job at a charity organisation below are some of the notable differences between us and a commercial, corporate organisation:

o SENSE OF PURPOSE: Many people find working for a charity to be more personally fulfilling because they contribute to a cause or mission that aligns with their values. The sense of purpose derived from making a positive impact on society can be a powerful motivator.
o SOCIAL IMPACT: Charities typically focus on addressing social issues, whether it's healthcare, education, poverty, or the environment. Working for a charity allows employees to be part of efforts to create positive social change and improve the lives of others.
o DIVERSE AND INCLUSIVE ENVIRONMENT: Charities often have a strong commitment to diversity and inclusion, reflecting the diverse communities they serve. Employees may find themselves working alongside people with varied backgrounds and perspectives.
o SKILL DEVELOPMENT: Working for a charity may provide opportunities for employees to develop a wide range of skills. With limited resources, employees often take on multiple roles and responsibilities, allowing for skill diversification and professional growth.
o COMMUNITY ENGAGEMENT: Charities are usually deeply connected to the communities they serve. Employees may have the chance to engage directly with beneficiaries, volunteers, and community partners, fostering a strong sense of community and interconnectedness.
o FLEXIBILITY AND PASSION-DRIVEN WORK: While this may not be universally true, some charities offer a more flexible work environment, recognising the passion and commitment of their employees. This can lead to increased job satisfaction and work-life balance.
o POSITIVE WORKPLACE CULTURE: Charities often foster a positive and collaborative workplace culture where employees share a common goal and work together to achieve it. This sense of camaraderie can contribute to a supportive and encouraging work environment.
o YOU ARE NOT MAKING MONEY FOR A BOARD OF DIRECTORS: At Walsingham, any surplus funds generated by the charity goes back into the care of the service users not pay bonuses to directors.
o JOB STABILITY: According to Tori Utley's article for Forbes magazine in 2016, charities are less likely to take risks when expanding, so are less likely to suffer financially compared to companies that focus purely on profit. Many non-profit organisations do not have private owners, and they do not issue stock or pay dividends as rewards.


Registered Care Manager

DEPUTY MANAGER MATERNITY COVER

6 MONTH FIXED TERM CONTRACT

Salary £26,208 per annum pro rata

37.5 HOURS PER WEEK

DEPUTY SUPPORTED LIVING MANAGER

We are seeking a dedicated and experienced Deputy Manager to join our team in Hemel Hempstead, Hertfordshire. The successful candidate will assist the Supported Living Manager in overseeing the day-to-day operations of our supported living services, ensuring the delivery of person-centered care and support to our service users.

KEY RESPONSIBILITIES DEPUTY SUPPORTED LIVING MANAGER:

o The Deputy Manager will assist the Supported Living Manager in the overall management of the service, ensuring compliance with CQC regulations and company policies.
o Provide leadership and support to a team of support workers, promoting a positive and inclusive working environment.
o The Deputy Manager will develop and implement care plans tailored to the individual needs and preferences of residents.
o Monitor the quality of care provided, conducting regular audits and addressing any areas for improvement.
o The Deputy Manager will liaise with external agencies, healthcare professionals, and families to ensure holistic care for residents.
o Support the recruitment, training, and development of staff members.
o The Deputy Supported Living Manager will participate in on-call duties as required, providing emergency support outside regular working hours.


REQUIREMENTS DEPUTY MANAGER:

o Ideally NVQ Level 3 in Health and Social Care or equivalent qualification.
o Previous experience in a supervisory or managerial role within a supported living or social care setting.
o Strong understanding of CQC regulations and standards.
o Excellent communication, leadership, and organizational skills.
o Compassionate, empathetic, and committed to promoting the independence and well-being of service users.
o Ability to work flexibly, including evenings, weekends, and on-call duties if required.


DEPUTY MANAGER

Work with Walsingham and make a real difference to people's lives

Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism and other complex needs. We're different because we pride ourselves in putting the people we support at the centre of everything we do. We do this by delivering specifically tailored support for every individual we work with.

o As a valued member of our team, each of us is there to help deliver the quality-of-life people with disabilities deserve. By doing so, we will be supporting our service users to reach their full potential.
o As a Manager you will help to ensure that Walsingham Support's care is of high quality and person-centred and you will help to ensure that care is tailored to the needs of each individual and based on their lifestyle.
o Managers in our services ensure a high quality and well maintained environment for those we support.
o Each team is expected to work from a care plan, providing help with day to day living tasks. This might include personal care, meal preparation, housekeeping, providing emotional support, social interaction and visits to activities in their communities.


WE REALLY CARE ABOUT OUR STAFF AND OFFER A WIDE RANGE OF BENEFITS TO EACH DEPUTY MANAGER:

o Favourable working hours, including part-time roles and bank positions.
o 28 days annual leave (20 days leave + 8 days bank holidays), rising up to 38 days depending on length of service.
o Double pay if you work on bank holidays.
o Pension scheme contributions.
o We can support you to develop in your chosen career field and gain professional qualifications through our apprenticeship offer
o Life assurance equal to three times your salary.
o Bereavement helpline.
o Employee Assistance Programme supplied by HealthAssured
o Walsingham Rewards Scheme with extensive discounts on everyday items.
o Exceptional training and continuing professional development opportunities.
o Long service awards.
o Eyecare vouchers.
o Outstanding work bonus payments.
o Recommend a friend bonus of £250.
o Access to Blue Light Card savings


This is a wonderfully varied role where you will build genuine relationships with the people you care for and your staff team.

THE BENEFITS OF WORKING FOR A CHARITY

Working for a charity can offer a range of unique benefits compared to working for a commercial business. If it is your first time applying for a job at a charity organisation below are some of the notable differences between us and a commercial, corporate organisation:

o SENSE OF PURPOSE: Many people find working for a charity to be more personally fulfilling because they contribute to a cause or mission that aligns with their values. The sense of purpose derived from making a positive impact on society can be a powerful motivator.
o SOCIAL IMPACT: Charities typically focus on addressing social issues, whether it's healthcare, education, poverty, or the environment. Working for a charity allows employees to be part of efforts to create positive social change and improve the lives of others.
o DIVERSE AND INCLUSIVE ENVIRONMENT: Charities often have a strong commitment to diversity and inclusion, reflecting the diverse communities they serve. Employees may find themselves working alongside people with varied backgrounds and perspectives.
o SKILL DEVELOPMENT: Working for a charity may provide opportunities for employees to develop a wide range of skills. With limited resources, employees often take on multiple roles and responsibilities, allowing for skill diversification and professional growth.
o COMMUNITY ENGAGEMENT: Charities are usually deeply connected to the communities they serve. Employees may have the chance to engage directly with beneficiaries, volunteers, and community partners, fostering a strong sense of community and interconnectedness.
o FLEXIBILITY AND PASSION-DRIVEN WORK: While this may not be universally true, some charities offer a more flexible work environment, recognising the passion and commitment of their employees. This can lead to increased job satisfaction and work-life balance.
o POSITIVE WORKPLACE CULTURE: Charities often foster a positive and collaborative workplace culture where employees share a common goal and work together to achieve it. This sense of camaraderie can contribute to a supportive and encouraging work environment.
o YOU ARE NOT MAKING MONEY FOR A BOARD OF DIRECTORS: At Walsingham, any surplus funds generated by the charity goes back into the care of the service users not pay bonuses to directors.
o JOB STABILITY: According to Tori Utley's article for Forbes magazine in 2016, charities are less likely to take risks when expanding, so are less likely to suffer financially compared to companies that focus purely on profit. Many non-profit organisations do not have private owners, and they do not issue stock or pay dividends as rewards.


INDS

SummaryCome and join our One Great Team here at Haven as a Product Support Manager

LocationOur Support Centre is in Hemel Hempstead, Herts, we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Job Details

Product Support Manager
Location: Hybrid (Hemel Hempstead based with a 50% Office / 50% Remote working arrangement)
Competitive Salary / Bonus / Bens

About the Role
We are looking for a Product Support Manager to strengthen our Digital Operations team who provide the vital triage and fix for a range of digital products and services across Haven.

As a Product Support Manager, you will be pivotal in safeguarding the integrity of our digital product and technology offerings. You'll lead a dedicated remote-first, multidisciplinary Product Support Team to ensure robust support mechanisms are continuously developed. This role requires a dynamic leader who is adept at managing complex product support scenarios, fostering seamless product adoption, and facilitating rapid incident resolution. Your leadership will directly impact our product management and DevOps practices, driving significant improvements across the board.

Your Opportunity
Lead and develop: Manage the day-to-day operations of our Digital Operations team, focusing on exceptional support and strategic product advancements.
Strategic oversight: Spearhead critical monitoring and response initiatives aligned with best practices in Observability and Site Reliability Engineering.
Innovation and improvement: Continuously seek innovative ways to enhance our support processes, integrating cutting-edge technology solutions and refining our incident response strategies.

What We’d Like You to Bring
Experience and expertise: A solid background in technology with a focus on IT service management, cloud services (AWS, Azure), and an in-depth understanding of ITIL principles.
Leadership acumen: Proven leadership skills with the ability to motivate and guide a team towards achieving excellence in product support and operations.
Problem-solving prowess: Strong analytical skills to tackle complex issues, paired with the ability to make swift, informed decisions.
Essential: Prior experience in a product support role with a strong foundation in technology systems and services.
Desirable: ITIL Certification and familiarity with cloud migration strategies.
Leadership: Exceptional leadership capabilities with a track record of hiring, training, and developing teams.

What’s In It For You?
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.

Service Delivery Manager

As leader of the Warner Service Delivery team, you will be responsible for owning key relationships with service partners and suppliers to streamline support processes and monitor service levels, address gaps in support and ensure appropriate support contracts are in place and regularly reviewed. You will ensure technology is delivered consistently across the Warner estate, and the support processes in place are fit for purposes to allow the business to operate efficiently.

What will I be doing?

• Carry out occasional site visits to better understand where teams experience persistent technology issues, and the impact on their ability to deliver our guest experience. Own and implement the improvement process.
• Demonstrate a commitment to delivering a superior technology experience to our teams.
  Support sites teams with resolving operational issues including door locks, phone lines, AP connectivity and PDQs
• Ensure the Service Delivery function communicates service outages, project communications and technology-related incidents effectively, and support with reviewing Problem/RCA with internal/external service partners and suppliers
• Gain a sufficient understanding of the systems used by Warner team to help deliver improved service levels
• Gain a sufficient understanding of the necessary workplace systems used with your department, such as iBuy, Cornerstone, Concur, in order to be able to support teams
• Encourage and support Service Delivery continuous improvement, ensuring support and process documentation is always updated, reports and comms fit for purpose, and adopting any other best practises from industry standards.
• Working collaboratively with all central teams to continually improve the team technology experience
• Work towards implementing and owning a streamlined support offering for Warner business, across hotel team and Hemel.
• Provide general support to technology related project plans helping to ensure they are delivered on time and on budget

What are we looking for?

• Good organisation and time management skills
• Able to manage multiple priorities and adapt quickly to changing requirements
• Be proactive in gaining a broad, high-level, understanding of a wide variety of systems and processes
• Autonomous decision maker – able to just between need for assertiveness and peer review

The benefits of working with us

• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degree and Apprenticeship level)
• 20% discount for you, your family & friends across our Bourne Leisure brands; Warner Leisure Hotels and Haven Holidays (including further discounted breaks within
  Warner for you, your family, and friends to use)
• Access to numerous discount and offers with many national brands and retailers.

Diversity, equality, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.leisurerecruitment@bourne-leisure.co.uk

COMPANY DESCRIPTION

Walsingham Support is a national charity that has been providing support and care for individuals with learning disabilities, autism, brain injuries, and complex needs for over 35 years. Our goal is to understand the unique needs, abilities, and aspirations of each individual in order to provide person-centred support that helps them develop skills, achieve independence, and lead fulfilled lives. As a charity, we are committed to ensuring that people with disabilities receive the quality of life they deserve, and we constantly adapt to meet the changing landscape of social care. We are based in Hemel Hempstead and are a UK Registered Charity No. 294832.

ROLE DESCRIPTION

We are currently seeking a full-time Registered Care Manager to join our team in Hemel Hempstead. In this on-site position, you will be responsible for overseeing the day-to-day operations of our care services and teams, ensuring that the quality of care provided to our service users is of the highest standard. As a registered care manager, you will also be responsible for leading and managing a team of dedicated care staff, as well as ensuring compliance with relevant regulatory and legal requirements.

QUALIFICATIONS FOR REGISTERED CARE MANAGER

Proven experience in a senior management role within the social care sector

A relevant professional qualification, such as the Level 5 Diploma in Leadership for Health and Social Care

Excellent knowledge of relevant legislation, regulations, and quality standards relating to social care provision

Strong leadership, communication, and interpersonal skills, with the ability to lead and motivate teams to provide the highest quality care

Demonstrated ability to manage budgets and resources effectively and efficiently

Good computer literacy, with experience of using care management software

A commitment to the values of person-centred care and a passion for supporting individuals with disabilities to achieve their full potential

Must be willing to undergo a DBS check

JOB TYPE: Full-time

REGISTERED CARE MANAGER SALARY: £35,000.00-£38,000.00 per year

BENEFITS:

o Favourable working hours, including part-time roles and bank positions.
o 28 days annual leave, rising up to 38 days depending on length of service.
o Double pay if you work on bank holidays.
o Pension scheme contributions.
o Life assurance equal to three times your salary.
o Bereavement helpline.
o Walsingham Rewards Scheme with extensive discounts on everyday items.
o Exceptional training and continuing professional development opportunities.
o Long service awards.
o Eyecare vouchers.
o Outstanding work bonus payments.
o Recommend a friend bonus of £250.


ABILITY TO COMMUTE/RELOCATE:

HEMEL HEMPSTEAD: reliably commute or plan to relocate before starting work (preferred)

EXPERIENCE: Registered Care Manager: 1 year (required)

LICENCE/CERTIFICATION: Driving Licence (preferred)

WORK AUTHORISATION: United Kingdom (required)

We're looking for an experienced Field Service Supervisor to work for our client, an innovative global industry leader in the food tech space and the largest provider of unattended self-serve coffee and convenience food in Europe.

This is a full-time permanent role as part of the Technical Team based out of the company's Hemel Hempstead Head Office. Salary £40,000 - £50,000 dependent on experience plus excellent benefits including life assurance of 2x yearly salary, access to professional qualifications, development opportunities available and clearly mapped career paths.

You would play a key role leading a high performing, client focused team of Field Service Engineers across London, overseeing the provision of a high-quality service to all customer and actively contributing to the overall improvements to the business.

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The Role
As Area Service Manager you would be tasked with ensuring a range of traditional coffee, hot/ cold beverages and vending machines are working and maintained effectively by your team of Engineers. You will be supporting some of the world's leading and best-known coffee and food brands therefore presenting a positive image of the company and its products is essential.

Key tasks will include…
- Checking on the quality, progress, and outcome of the work carried out by your team
- Ensuring the safety and well-being of your team including appropriate equipment provided, risks mitigated and BCarm training modules completed
- Managing engineers' holiday entitlement / holiday allocation; ensure that adequate holiday/absence cover is in place
- Arranging 1 to 1 meetings with engineers to discuss any issues arising and review/appraise performance
- Reviewing multiple fault equipment and ensure any machine that displays persistent breakdowns is given the highest priority regarding repair
- Monitor potential cases of customer dissatisfaction and take appropriate action

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The Candidate
- Electrical knowledge, demonstrated through practical work experience or an electrical qualification
- Technical background with strong fault finding and diagnosis skills
- Ability to multi-task and manage tight timescales effectively
- Strong leadership skills, a strong team player but confident working independently
- Self-motivated and the ability to act upon own initiative and work well under pressure
- Able to prioritise work and pre-empts upcoming challenges and put the plans in place to prevent/overcome the challenges before they arise
- Strong communicator with the ability to present information clearly and concisely to various stakeholders

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Interested? If you think you're right for this Area Service Manager role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews.


INDMP

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Commissioning Customer Relations Manager - Required For Our New Care Home 'Carpenders Park' in Watford, Part of the Country Court Family
Hours: 37.5 Hours per week -Monday to Friday
Salary OTE £39,000 (£25,000 BASIC & £14,000 Commission for an on-target performance)
Care about people as much as the numbers? Are you a switched-on salesperson with a big passion for people?Come and join us at Country Court, and we’ll give you responsibility, rewards and job satisfaction that really add up.
Carpenders Park Care Home located in Watford is due to open in early 2024 & will accommodate up to 76 residents. Specialising in residential care, dementia care, and short-term respite care, Carpenders Park will provide a warm welcome as soon as you set foot through the door.
Country Court Care are one the fastest growing Award Winning, 5* care providers and we are passionate about providing the very best care to our residents. We are proud to be a family run business that has grown over the years to a family of over 2,500 employees and 35+ nursing and residential care homes. Our philosophy is ‘our residents and their families are at the heart of everything we do’.
THE CUSTOMER RELATIONS MANAGER ROLE
As Customer Relations Manager for our Care Home, you will be the first point of contact for all customer enquiries and manage the sales process from showing a family around, to admitting their loved one into the home. You’ll arrange home open days and educational events, work closely with Country Court Care’s marketing and operational teams – all while developing strong relationships with local groups and GPs to promote the home.
You’ll be working with families at a challenging time, when an older loved-one is looking to move out of their own home into a care home. That’s why your ability to drive the numbers must be balanced by your empathy and passion for improving people’s lives: & families must trust you.
ABOUT YOUWe’re open to what your professional background looks like. Customer Relations Managers may come from consumer banking, nursing, leisure/fitness and pharmaceutical sales with strong B2C experience. They’ve proven sales success and they’re competitive, but they care. Above all, they love seeing the end results of their efforts: happy residents and families, and high conversion rates.
The ideal candidate will be:• Have the ability to communicate with people at all levels both face to face, and on the telephone - Be ambitious and target orientated with the ability to work on your own initiative• Experienced in the elderly care sector• Be accurate with an attention to detail• Understand the local area and population demographic.• Some field-based work will be required so a full UK driving licence is essentialSpecific product and sales training will be provided and there will be additional support to help you develop within this role.
IN RETURN
You’ll be joining a family business and you will also benefit from our range of benefits which include:

A rewarding job with exciting opportunities for career progression
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Customer Relations Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.

Deputy Care Home Manager required for our brand-new luxury care home ‘Carpenders Park', Part Country Court Family.
Hours: 40 Hours per week (3 x 11 Hour shifts & 1 x 7 hour supernumerary shift)
Would you like to be part of our new Team at Carpenders Park Care Home?
Carpenders Park Care Home located in Watford is due to open in February 2024 & will accommodate up to 76 residents. Specialising in residential care, dementia care, and short-term respite care, Carpenders Park will provide a warm welcome as soon as you set foot through the door.
We are now looking for you to join us at the end of January 2024, just before we open our doors to our 1st residents in February 2024. We like to ensure everyone receives exceptional training, so your first 2 weeks induction will ensure you know all about your role, the team around you and the home. We'll provide you with the right tools, information, and thorough training ready to deliver the very best care to our residents, this initial training will be Monday to Friday 9am to 5pm.
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting overseas applications for sponsorship.
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